Sandia Ridge Center
2216 Lester Drive NE, Albuquerque, NM 87112 · For profit - Corporation · 136 certified beds · (505) 296-4808 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
- it has abuse, neglect, or exploitation citations (F0600, F0610) — most recent Mar 2025
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 4 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (58) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $114,001 in federal fines (most recent 2025-05-28)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its facility-reported quality-measure rating is low (2/5)
- its last standard health inspection was over 3 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 18.5% | 11.3% | 15.4% | worse |
| Long-stay residents who lose too much weight | 1.7% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.9% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.2% | 0.9% | 2.0% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 4.1% | 2.0% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.8% | 3.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 20.5% | 11.7% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 15.2% | 14.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 99.2% | 98.7% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.2% | 5.2% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 27.8% | 20.0% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 24.3% | 14.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.4% | 1.1% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 74.0% | 86.4% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 16.8% | 22.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 14.3% | 15.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.95 | 1.65 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.72 | 2.81 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
40.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 36 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 30.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 49 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 38% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 40.8%CMS range 27.7–55.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.0%CMS range 6.1–15.4 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 30.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 32.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 40.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 66.7% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 83.3% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.5% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.1%CMS range 3.7–11.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.75 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 136 beds and averages 125.3 residents a day — about 92% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.33 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.61 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.98 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.93 hrs/resident/day on weekends vs 3.49 on weekdays — 16% thinner on weekends. RN hours go from 0.67 to 0.46 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 3 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
58 citations, most serious first. The 16 most serious are shown; the remaining 42 are one tap away and print in full.
- Immediate jeopardy · L2023-01-13 · tag F0580 — failed to tell family and doctor about changes — widespreadImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and review of facility policy, the facility failed to immediately notify/report to the physician a change of condition for two residents (Resident (R)75 and R53) out of 28 sampled residents. The facility's failed practice likely resulted in R75's death at the facility on [DATE]. Findings include: Review of facility-provided policy titled Change of Condition, [DATE], revealed .A Center must immediately inform .the patient's physician a significant change in patient's physical mental, or psychosocial status (that is, a deterioration in health, mental or psychosocial status) in either life-threatening conditions or clinical complications .to provide appropriate and timely information relevant to the patient's condition . 1. Review of R75's undated admission RECORD, located in the Electronic Medical Record (EMR) revealed R75 was initially admitted to the facility on [DATE], readmitted on [DATE] and discharged (expired) on [DATE] with multiple diagnosis to include type 2 diabetes,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Lcited before2023-01-13 · tag F0610 — failed to investigate and act on abuse reports — widespreadRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and policy review, the facility failed to ensure residents were protected from further potential abuse, neglect, exploitation, or mistreatment while the investigation was in progress and failed to have evidence that all alleged violations were thoroughly investigated for one resident (Resident (R) 25) out of one resident reviewed for abuse in a total sample of 28 residents. Specifically, the two alleged perpetrators, Certified Nursing Assistant (CNA)1 and CNA2 were not removed from the facility but were reassigned and remained in the facility working with other residents the evening of the alleged abuse and the Administrator failed to thoroughly investigate conflicting verbal and written statements by the CNAs. This deficient practice could likely result in residents being at risk of abuse. Findings include: Review of the facility investigation report revealed the facility failed to follow facility policy titled Abuse Prohibition, dated 10/24/22. The policy reads, the employee alleged to have committed the act of abuse will be immediately removed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Lcited before2023-01-13 · tag F0684 — failed to provide proper treatment and quality of care — widespreadProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and review of the facility's policy, the facility failed to complete a change of condition assessment when the nursing staff had difficulty arousing with a sternal rub (A sternal rub is the application of painful stimulus with the knuckles of a closed fist to the center chest of a patient who is not alert and does not respond to verbal stimulit) through the night and into the next day for one resident (Resident (R) 75) out of a total sample of 28 residents. The facility's failed practice likely resulted in R75's death at the facility on [DATE]. Findings include: Review of facility-provided policy titled, Change of Condition, dated [DATE], revealed .A Center must immediately inform .the patient's physician a significant change in patient's physical mental, or psychosocial status (that is, a deterioration in health, mental or psychosocial status in either life-threatening conditions or clinical complications .to provide appropriate and timely information relevant to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Kcited before2020-10-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY On 10/19/20 at 9:20 am, observations were made of R #8 being served diced (not pureed) potatoes for breakfast, at 1:10 pm during the lunch meal R #8 was observed to have received a chicken sandwich and hash browns (not pureed). R #8's roommate R #110 notified staff that she [R #8] did not get the proper meal texture for lunch. R #8 is not able to advocate for herself and likely would have eaten the non-pureed meal that was delivered to her if the roommate had not intervened. On 10/19/20 at 1:10 pm, observations of the lunch meal were being made. Conversations between the Dietary Aides indicated that there were issues with getting lunch out timely today. There had also been issues with the breakfast meal [some residents receiving an inadequate meal]. At approximately 1:25 pm, an Occupational Therapist [OT] was observed stating to the Dietary Aide that R #38 received a regular meal and not the puree meal that she is supposed to receive. Upon observation, the plate of food revealed a chicken sandwich with some…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2021-11-23 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, and interview the facility failed to prevent resident to resident abuse for 2 [R #16 and 224] of 5 [R #s 16, 42, 60, 224 and 265] residents reviewed for abuse and neglect by not providing enough supervision for a resident with known sexually inappropriate behaviors and not implementing additional interventions to protect residents. This deficient practice likely resulted in psychosocial harm to residents. The findings are A. Record review of the hospital records for R #265 dated 03/19/21 indicated the following: per CM [Case Manager] note: in process to apply to Office of Guardianship .Recommended discharge to skilled nursing facility. He would not be a safe discharge to his home where he lives alone. He would not be able to identify and or resolve any unsafe situations, or hazards in the home. Like forget the stove was on, burn himself while cooking or take medications wrong. B. Record review of R #265's Care Plan dated 04/20/21 revealed Resident/patient has a tendency to exhibit sexually inappropriate behavior related to: Psychiatric Disorder (s):…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2021-11-23 · tag F0725 — failed to have enough nursing staff — isolatedProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to provide a sufficient amount of nursing staff to meet the needs of 5 (R #14, 16, 115, 224 and 271) of 5 (R #14, 16, 115, 224 and 271) resident reviewed for ADLs (Activities of Daily Living) and abuse by not having enough licensed nursing staff and Certified Nursing Assistants (CNA's) to: 1. Provide showers per resident preference and need. 2. Provide required supervision on the secured unit needed to prevent resident to resident sexual abuse. This deficient practice could likely resulted in residents not receiving their required care and likely resulted in psychosocial harm on the secured unit. The findings are: Findings related to bathing: Findings for R #14 A. Record review R #14's face sheet revealed, admission date 04/07/21, and diagnoses included: encephalopathy (injured or damaged brain), hydronephrosis with renal and ureteral calculous obstruction (swelling of the kidney, which is the organ responsible for filtering blood and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to ensure the environment was free of accident hazards for 1 (R #1) of 1 (R #1) residents, when the facility staff failed to:Use a Hoyer lift (equipment used to move residents who have limited mobility) and two staff members to safely transfer R #1 as required. This deficient practice is likely to result in residents getting injured in avoidable accidents and putting residents at risk of serious injury and harm. The findings are: A. Record review of R #1's face sheet revealed an admission date of 02/23/22 with following diagnoses:Cerebral infarction with stenosis or left cerebral artery (stroke caused by narrowing (stenosis) leading to reduced blood flow and tissue death).Fracture of lumbosacral (the lower spine where the lumbar spine meets the sacrum) spine and pelvis.Failure to thrive (progressive decline marked by weight loss, poor nutrition, decreased activity, and often cognitive or emotional impairment). Rheumatoid Arthritis (chronic autoimmune disease that primarily affects the joints, causing pain, swelling, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-04-29 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to provide snacks at night for all residents who wanted an evening snack. This deficient practice is likely to cause resident to be at risk of unnecessary hunger and frustration. The findings are: A. On 04/23/26 at 2:26 pm during observation and interview, R #1 stated he would like snacks to be offered to him. He stated staff did not offer snacks to him very often, and he would like them especially at night. R #1 stated he had to ask the staff for a snack, and he has been told there is none. B. On 04/23/26 at 3:30 pm during observation, the locked unit nourishment refrigerator contained a sandwich labeled with a resident's name and dated 04/22/26. Further observation revealed some unlabeled and undated yogurts, sandwich items in a white shopping bag, and two undated and unlabeled metal tumblers on the refrigerator door. C. On 04/23/26 at 3:32 pm during an interview, Registered Nurse (RN) #1 stated the snacks in the refrigerator in the white shopping bag were for all residents that wanted a snack. D. On 04/25/26 at 9:43 am…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-03-20 · tag F0761 — failed to label and store drugs safely — widespreadEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure staff properly stored and secured medications for all residents residing on the 200, 300, and 400 hallway when medication carts were left unlocked and unattended. This deficient practice is likely that resident have unauthorized access to medications that could result in injury or illness. The findings are: A. On 03/17/26 at 9:38 am, during an observation of the 300 unit, a medication cart was left unlocked and unattended outside of room [ROOM NUMBER]. B. On 03/17/26 at 9:40 am, during an interview with License Practical Nurse (LPN) #1, she confirmed her medication cart was unlocked and unattended. LPN #1 stated she should have locked her cart.C. On 03/17/26 at 9:42 am, during an observation of the 400 unit, a medication cart was left unlocked and unattended outside of room [ROOM NUMBER].D. On 03/17/26 at 9:43 am, during an interview with Certified Nursing Aide (CNA) #1, she confirmed medication cart was left unlocked and unattended. E. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-03-20 · tag F0842 — failed to keep accurate, complete medical records — widespreadSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, and interview, the facility failed to protect residents' personal health information (PHI) by leaving a document unattended containing multiple residents' information (such as names, diagnoses, treatment plans, or room numbers) on top of a nursing cart in hallway. This deficient practice is likely to result in passerby's to have unauthorized access to sensitive information, putting residents' privacy at risk.The findings are:A. On 03/17/26 at 9:40 am, during an observation of the medication cart outside of room [ROOM NUMBER], a stack of CNA shower list with complete resident information was laying on top of the treatment cart unattended and exposed to public view. B. On 03/17/26 at 9:42 am, during an interview Licensed Practical Nurse (LPN) #1 confirmed that the shower list for CNA's was exposed for public view and unattended. LPN #1 stated residents identifiable information should not be left unattended. C. On 03/19/26 at 8:38 am, during an observation of the medication cart outside of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-20 · tag F0635 — isolatedProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that the physician orders regarding weight bearing status and isolation needs from the transferring hospital were accurately transferred and implemented for 1 (R #1) of 3 (R #1, #2, and #3) residents reviewed for admission's orders. This deficient practice is likely to result in residents not maintaining their optimal health as planned by their medical provider.The findings are:A. Record review of R #1's admission Record revealed the following: 1. R #1 was admitted into the facility on [DATE] and was discharged on 10/13/25. 2. R #1 had the following diagnoses (including but not limited to): a. Encounter for orthopedic aftercare following surgical amputation (healthcare provided after a surgical removal of a limb or other body used to control pain or a disease process in the affected limb). b. Acquired absence of other right toe(s). c. Kidney transplant status (post-survey, residents will need to take immunosuppressive medication [a drug that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-20 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to create a baseline care plan (minimum healthcare information necessary to properly care for a resident immediately upon their admission to the facility) within 48 hours of admission for 1 (R #1) of 3 (R #1, #2, and #3) residents reviewed for baseline care plans. This deficient practice is likely that residents will not receive the appropriate care needed causing harm or worsening of current condition. The findings are: A. Record review of R #1's admission Record revealed the following: 1. R #1 was admitted into the facility on [DATE] and was discharged on 10/13/26. 2. R #1 had the following diagnoses (including but not limited to): a. Encounter for orthopedic aftercare following surgical amputation (healthcare provided after a surgical removal of a limb or other body used to control pain or a disease process in the affected limb). b. Acquired absence of other right toe(s). c. Kidney transplant status (post-survey, residents will need to take…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-20 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to obtain physicians orders for Hospice Services for 1 (R #'s 3) of 3 (R #'s 1, 2, and 3) residents reviewed for Hospice Services. This deficient practice is likely to result in residents not receiving the care need to maintain their optimal health as planned by their medical provider.The findings are:A. Record review of R #3's face sheet revealed R #3 was admitted into the facility on [DATE]. B. Record review of R #3's physician orders revealed an order for admission to hospice services was not found. C. Record review of R #3's Electronic Health Record (EHR) revealed a signed hospice documents dated 02/24/26.D. On 03/18/26 at 3:11 pm, during an interview with the Social Services Director (SSD), he stated R #3 was admitted to (name of hospice agency) on 02/24/26. E. On 03/19/26 at 3:44 pm, during an interview with the Director of Nursing (DON), she stated R #3 should have physician orders for hospice service and there were no orders available or present in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-20 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to provide showers for1 (R #2) of 4 (R #1, R #2, R #3, and R #4) residents reviewed for Activities of Daily Living (ADL). This deficient practice is likely to result in residents feeling dirty and neglected resulting in isolation. The findings are:R #2: A. Record review of R #2's face sheet revealed resident was admitted to facility on 10/13/25 and discharged on 01/07/26B. Record review of R #2's shower schedule revealed R #2 should be offered a bath/shower twice per week; Tuesday and Thursday and as needed.C. Record review of R #2's Electronic Health Record (EHR) dated 09/01/25 through 11/30/25, revealed the following:10/13/25 through 10/31/25: R #2 was offered/received 2 baths/showers out of 6 opportunities.11/01/25 through 11/30/25: R #2 was offered/received 0 baths/showers out of 2 opportunities. D. On 03/19/26 at 11:54 am during an interview with the Unit Manager (UM). He confirmed that the showers for R #2 did not occur as scheduled. The UM further stated the expectation is for Certified Nurse Aides (CNA)'s to shower…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-20 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, and interviews, the facility failed to store and serve food under sanitary conditions when staff failed to ensure:Food items were labeled and dated.Dietary Aides are preparing food with no beard restraints.These deficient practices are likely to cause foodborne illnesses in residents if food is not being stored properly and safe food handling practices are not adhered to. The findings are:A. On 03/18/26 at 10:13 am, during an observation of the drink and snack cart outside room [ROOM NUMBER] revealed a pitcher with Milk sitting on a bucket of ice and is unlabeled and undated.B. On 03/18/26 at 10:15 am, interview with the Certified Nursing Aide (CNA) #1, confirmed milk is unlabeled and undated.C. On 03/18/26 at 12:13pm, during an observation in the facility kitchen revealed two kitchen aides preparing food with no beard restraints.D. On 03/18/26 at 1:55 pm, during an interview with the Dietary Manager (DM), he stated he expects the kitchen aides to label and date every item leaving the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-10 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure a safe, clean, and homelike environment for 4 (Room #'s 210, 305, 307, and 405) out of 4 (Room #'s 210, 305, 307, and 405) resident rooms on the 200, 300, and 400 halls, when: The facility failed to ensure resident restrooms were maintained in good repair (a condition in which something is properly maintained, fully functional, and free from significant defects or damage) and did not have damaged baseboards (a narrow wooden board running along the base of an interior wall).If the facility does not ensure resident restrooms are maintained in good repair, then residents are likely to experience a decreased quality of life, pest infestation, and injury due to unsafe environmental conditions. The findings are: A. On 03/09/26 during random room observations, the following was observed: At 2:00 pm in room [ROOM NUMBER], the vinyl baseboard covering (a strip of flexible plastic material installed along the bottom of the wall where it meets the floor to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 42 citations
- Potential for harm · Ecited before2026-03-10 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe and sanitary environment (to prevent the development and transmission of communicable diseases and infections) for 1 (R #1) of 3 (R #1, #2 and #3) residents, when: The facility failed to post the required Enhanced Barrier Precautions (EBP; an infection control intervention designed to reduce transmission of multidrug-resistant organisms that employs targeted gown and glove use during high contact resident care activities) signage for R #1.This deficient practice is likely to result in repeated and ongoing exposure of residents to increased risk of infection, cross-contamination, and injury. The findings are: A. Record review of R #1's face sheet revealed an admission date of 12/17/25 and included a diagnosis of gastronomy status (when a person has a surgically created opening in their abdominal wall that leads directly into the stomach which allows for nutrition, hydration, and medication administration). B. Record review of R…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-02-20 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review, the facility failed to ensure meals were palatable and served at an appetizing temperature for 6 (R #1, R #2, R #3, R #4, R #5, and R #6) of 6 (R #1, R #2, R #3, R #4, R #5, and R #6) residents reviewed. This failed practice had the potential to affect all 128 residents identified on the resident census list provided by the Administrator on 02/19/26. If meals are not appetizing, then residents may not eat meals and lose weight. The findings are: A. On 02/19/26 at 3:12 p.m., during an interview, Resident #1 stated their meals were consistently cold. R #1 stated they ate only what they could tolerate because the food often arrived too cold to enjoy. B. On 02/19/26 at 3:17 p.m., during an interview, Resident #2 stated their meals were often cold when they were supposed to be hot. The resident stated the room trays sometimes took a long time to reach the rooms. C. On 02/19/26 at 3:24 p.m., during an interview, Resident #3 stated their meals were often not warm enough, and the food was sometimes already cold by the time the tray reached…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-01 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide activities of daily living (ADL; activities related to personal care such as bathing, showering, dressing, walking, toileting, and eating) assistance for 4 (R #'s 1, 41, 85 and 114) of 4 (R #'s 1, 41, 85 and 114) residents reviewed for ADL care by not: Providing baths/showers per the schedule for R #'s 1, 41, and 85. Providing nail care for R #114. This deficient practice is likely to affect the dignity and health of the residents. The findings are: R #1: A. Record review of R #1's face sheet revealed R #1 was admitted into the facility on [DATE]. B. Record review of R #1's shower schedule revealed R #1's baths/showers were scheduled for Mondays, Wednesdays, and Fridays. C. Record review of R #1's care plan dated 05/16/25 revealed R #1 is at risk for decreased ability to perform ADL(s) in bathing, grooming, personal hygiene, dressing. eating, bed mobility, transfer, locomotion & toileting related to physical and cognitive impairments. R #1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to protect 1 (R #2) of 1 (R #2) resident reviewed from the use of a physical restraint that was not required to treat a resident's medical condition. This deficient practice could likely result in resident feeling trapped and hopeless. The findings are: A. Record review of R #2's face sheet dated 03/26/25 revealed R #2 was admitted to the facility on [DATE] with the following diagnoses: -Dementia (a chronic progressive decline of mental abilities and memory). -Need for assistance with personal care. -History of Traumatic Brain Injury (an injury of the brain that may cause a decline in memory, thought, personality or motor skill). -Homelessness The face sheet further revealed R #2 was discharged on 03/24/25. B. Record review of R #2's Elopement (to leave or exit without permission or knowledge of staff) Risk Evaluation dated 02/17/25 revealed he was not a risk of elopement. C. Record review of R #2's daily care note dated 02/27/25, stated R #2 was found in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to revise the care plan for 1 (R #2) of 1 (R #2) resident reviewed for care planning. This deficient practice has the potential for staff to fail to identify resident as an elopement risk. The findings are: A. Record review of R #2's face sheet dated 03/26/25 revealed R #2 was admitted to the facility on [DATE] with the following diagnoses: -Dementia (a chronic progressive decline of mental abilities and memory). -Need for assistance with personal care. -History of Traumatic Brain Injury (an injury of the brain that may cause a decline in memory, thought, personality or motor skill). -Homelessness The face sheet further revealed R #2 was discharged on 03/24/25. B. Record review of R #2's provider order dated 03/12/25 revealed an order for staff to place a Wander Guard elopement device due to poor safety awareness. C. Record review of R #2 care plan reviewed on 03/26/25 , revealed the care plan did not contain any documentation to include the risk of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure staff provided care in accordance with professional standards of practice for 1 (R #1) of 1 (R #1) resident. Nursing staff failed to maintain the scene of a suspcious death before calling the New Mexico Office of Medical Investigator. (OMI) (a New Mexico state agency that reviews and determines the need for investigation and autopsy when a person dies in a facility). This deficient practice could disturb the scene of a suspicious death so that it cannot be thoroughly assessed and reviewed by proper authorities. The findings are: A. Record review of OMI web page (hsc.unm.edu/omi/about/faq/reportable.html) reviewed on 03/27/25 at 11:30 am revealed the expectation to report any death suspected to be due to violence (suicidal, accidental or homicidal) and any death of a person in a nursing home should be reported to OMI. B. Record review of R #1 face sheet dated 03/28/25 revealed R #1 was admitted to the facility on [DATE] with the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation record review and interview, the facility failed to provide adequate supervision for 1 (R #2) of 1 (R #2) resident reviewed who were identified as a risk for elopement (leave facility without authorization or supervision potentially endangering themselves or others.) This deficient practice likely resulted in the resident being able to eloped from the facility for over 24 hours likely putting himself at serious risk of adverse outcomes. The findings are: A. On 03/26/25 at 11:00 am, during observation of the facility entrance the front door was locked. To enter the building required a doorbell be pushed and staff within the facility would then activate and unlock the door. Once inside the building there was a lounge area with a nurses station directly across from the entrance. There were chairs and multiple residents sitting in the area. Multiple staff sat at the nurses station. Staff, visitors and residents were further observed to walk up to the front door where they pushed a green button…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-31 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure that 1 (R #1) of 1 (R #1) resident received prescribed intravenous (IV) (medications administered directly into the vein) medications on time in accordance with professional standards of practice. The facility failed to provide and administer antibiotic (antibacterial) medications as ordered by the prescriber. The findings are: A. Record review of R #1's face sheet revealed R #1 was admitted to the facility on [DATE] with multiple diagnoses including: -Acute (sudden onset) Infective Endocarditis (a serious, potentially life threatening bacterial infection of the heart) -Bacteremia (a serious bacterial infection of the blood stream) and was transferred to a local hospital on [DATE] and was discharged the same day. B. Record review of R #1's provider orders revealed the following: -10/19/24 Ampicillin (antibiotic medication used to treat bacterial infections) 2 GM (grams). Use 100 ml (milliliter) intravenously every four hours for Enterococcus…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-31 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure that resident injuries of unknown sources were reported to the State Agency within 24 hours to the state agency for 1 (R #4) of 2 (R #4 and R #5) residents reviewed. If the facility is not immediately investigating and reporting injuries of unknown sources residents are likely to be at risk of further injuries. The findings are: R #4 A. Record review of R #4's face sheet revealed R #4 was admitted to the facility on [DATE] with multiple diagnoses including: -Pain in Left Hip. -Dementia (a progressive disease that affects memory). -Lack of Coordination. Face sheet further revealed she was readmitted to the facility on [DATE] with new diagnoses including: -Fracture of Left Femur (large upper leg bone) with routine healing. -Fracture of left Patella (knee bone) B. Record review of R #4's X-ray report of the left leg dated 10/29/24 stated no acute fracture or dislocation. Prior fixation hardware (surgically placed metal supports and screws used to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-31 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to investigate and report within five working days, injuries of unknown origin for 1 (R #4) of 2 (R #4 and R #5) residents reviewed for incidents. If the facility is not completing an accurate and thorough investigation and submitting the summary of the facility's investigation to the State Agency, then the State Agency is unable to appropriately triage (review) the allegation for further investigation. The findings are: R #4 A. Record review of R #4's face sheet revealed R #4 was admitted to the facility on [DATE] with multiple diagnoses including: -Pain in Left Hip. -Dementia (a progressive disease that affects memory). -Lack of Coordination. Face sheet further revealed she was readmitted to the facility on [DATE] with new diagnoses including: -Fracture of Left Femur (large upper leg bone) with routine healing. -Fracture of left Patella (knee bone) B. Record review of R #4's X-ray report of left leg dated 10/29/24 stated no acute fracture or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-23 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to keep residents free from abuse for 1 (R #1) of 3 (R #1, R #2, and R #3) residents reviewed for abuse and neglect. This deficient practice likely resulted in staff to resident abuse in which R #1 had bruises to both hands. The findings are: A. Record review of R #1's face sheet, dated 07/23/24, revealed R #1 was admitted to the facility on [DATE] with multiple diagnoses including: -Type 2 diabetes mellitus (a chronic condition in which the body does nor properly process blood sugar) with foot ulcer (a wound of the foot). -Chronic respiratory failure (a chronic condition of the lungs) with hypoxia (low blood oxygen level). -Adjustment disorder (a mental health condition in which a person has difficulty adjusting to changes) with mixed anxiety (nervousness) and depressed mood (chronic sadness). -Chronic systolic heart failure (a chronic failure of the heart to adequately pump blood). B. Record review of R #1 daily nurses progress notes revealed a note,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to recognize, investigate, and respond to the grievance of 1 (R #1) of 5 (R #1, #2, #3, #4, and #5) residents. This deficient practice is likely to result in residents feeling that their concerns do not matter, and their rights are not being honored. The findings are: A. Record review of a face sheet, dated 05/06/24, revealed R #1 was admitted to the facility on [DATE] with multiple diagnoses including: - Sepsis (a serious condition in which the body responds improperly to an infection) unspecified organism, - Altered mental status (a change in a person's ability to recall and reason), - Disorientation, - Difficulty walking. B. Record review of R #1's nursing daily notes, dated 04/15/24 at 6:20 pm, revealed staff documented the resident's wife and daughter spoke with the evening nurse on duty. They were upset and said the resident's brief was very soaked and smelly when they arrived. C. Record review of facility reported grievances for the month of April…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-11-29 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to maintain proper food temperatures for all 126 residents listed on the census as provided by the facility Director of Nursing on 11/27/23. This deficient practice could likely result in bacterial growth and foodborne illness. The findings are: A. On 11/27/23 at 12:19 pm, during an observation of the steam table, lunch for the day was hot grilled ham and cheese sandwiches and cold ham and cheese (ground ham and ground cheese, mixed together for texture purposes) sandwiches. All sandwiches were placed on the steam table. The cold sandwiches sat in a pan in the first well. The grilled sandwiches sat in a pan in the second and third well. B. On 11/27/23 at 12:19 pm, during an interview, [NAME] #1 took the temperature of the sandwiches. The grilled sandwiches measured 113 degrees (°) Fahrenheit (F), and the cold sandwiches measured 77.8 ° F. [NAME] #1 stated the hot sandwiches should be maintained above 135° F, and the cold sandwiches should be maintained below 41° F. [NAME] #1 said he only measured the temperature of the hot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This is a past noncompliance deficiency. Based on record review and interview, the facility failed to initiate treatment of a pressure wound for 1 ( R#1) of 6 (R #1, R #4, R #6, R #7, R #8, and R #9) residents reviewed for wound care. This deficient practice could likely result in residents not receiving wound care in a timely manner after a wound has been identified. The findings are: A. Record review of R #1's Electronic Health Record (EHR) revealed she was admitted to the facility on [DATE] with the pertinent diagnoses of: - Personal history of uterine cancer, - Adult failure to thrive (a syndrome of weight loss, decreased appetite and poor nutrition, and inactivity, often accompanied by dehydration, depressive symptoms, impaired immune function, and low cholesterol), - Kidney stones, - Unspecified dementia (the impaired ability to remember, think, or make decisions that interferes with doing everyday activities) with other behavioral disturbances, - Dysphagia (difficulty swallowing). B. Record review of R…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-01-13 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, record review, and policy review, the facility failed to ensure an individualized program of activities was implemented for one of one resident (Resident (R) 38) reviewed for activities out of a total sample of 28 residents. This failure had the potential to cause boredom and isolation for R38. Findings include: Review of the facility's policy titled, Recreation Services Policies and Procedures, revised 04/01/18, documented Purpose: To create opportunities for each person to have a meaningful life by supporting his/her domains of wellness: identity, growth, autonomy, security, connectedness, meaning, and joy. To provide an ongoing person-centered recreation program that incorporates the individual's interests, hobbies, and cultural preferences which are integral to maintaining and improving a resident's physical, mental, and psychological well-being and independence. Record review of R38's undated admission Record, located in the Profile tab of the Electronic Medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-01-13 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and policy review, the facility failed to provide a meal to cover the lunch hour dialysis treatment three days a week for one of one resident (Resident (R)86) reviewed for dialysis out of a total sample of 28 residents. This failure had the potential to create altered nutritional status and weight loss for R86. Findings include: Record review of the facility policy titled Dialysis: Hemodialysis (HD) Provided by a Certified Dialysis Facility, revised 06/01/21, under the Shared Communication Between the Center and the Certified Dialysis Facility section documented The communication process should include: Nutritional/Fluid management including documentation of weights, compliance with food/fluid restrictions, or the provision of meals before, during, and/or after HD, and monitoring intake and output measurements as ordered. Record review of R86's admission Record, found in the Profile Tab in the Electronic Medical Record (EMR), revealed an admission date of 05/05/21 with diagnoses including end stage renal disease, hemiplegia and hemiparesis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-01-13 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and review of facility policy, the facility failed to administer oxycodone as ordered by the physician and requested by the resident for one resident (Resident (R)236) of one resident reviewed for pain management in a total sample of 28 residents. This failure increased the potential for R236 to have unrelieved pain. Findings include: Record review of the facility provided policy for pain management revealed, .Staff will .implement strategies in accordance with professional standards of practice, the patient-centered plan of care, and the patient's choices related to pain management An individualized. interdisciplinary, person-centered care plan will be developed and included .pharmacological approaches .Using specific strategies for preventing or minimizing sources of pain or pain related symptoms . If a patient has a change in pain status, complete an e-lnteract Change in Condition assessment and Pain Evaluation . Record review of R236's undated admission RECORD, located in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-01-13 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, observations, and review of records, the facility failed to ensure the staff were competent with skills and knowledge to provide care for one of one resident (Resident (R) 236) reviewed for care of a chest tube out of a total sample of 28 residents. The facility's deficient practice likely resulted in the chest tube being blocked and unable to be removed. Findings include: During an interview 01/12/23 at 5:22 PM, Clinical Lead Corporate (CLC)1 confirmed the facility did not have a staff competency policy. Record review of facility-provided binder titled In-Service 2022 for 01/2022 through 12/2022 revealed no in-service or competency training for the facility staff for chest tubes. Record review of R236's undated admission RECORD, located in the Electronic Medical Record (EMR), revealed he was admitted to the facility on [DATE] with multiple diagnosis to include abscess of the lung with pneumonia. Record review of R236's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-01-13 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to administer antibiotic medication as ordered for to two of two residents (Resident (R) 234 and R230) reviewed for antibiotic use in a total sample of 28 residents. This failure could likely increase the risk of ineffective treatment for infection resulting in worsening infection. Findings include: 1. Record review of R234's undated admission RECORD, located on her Electronic Medical Record (EMR) revealed she was admitted to the facility on [DATE] with multiple diagnosis to include bacterial meningitis (Meningitis is an infection of the membranes (meninges) that protect the spinal cord and brain) and osteomyelitis (inflammation of bone or bone marrow, usually due to infection) of the lumbar (lower back) spine. Record review of R234's comprehensive Care Plan, under the Care Plan tab in the EMR, revealed .has actual colonization/ infection with MSSA [Methicillin sensitive Staphylococcus aureus-bacteria] and is at risk for sepsis [injury to tissues and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-23 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure that an Advance Directive (a written statement of a person's wishes regarding medical treatment, often including a living will, made to ensure those wishes are carried out should the person be unable to communicate them to a doctor) for 3 [R #'s 39, 58, and 471] of 5 [R #'s 24, 39, 58, 90, 471] residents' electronic records: 1. Had accurate Advance Directive wishes information on file and in different areas in the resident electronic record that was conflicting and 2. Did not complete an Advanced Directive in a timely manner. This deficient practice could likely cause confusion with the residents advance directives and can likely result in the end of life wishes not being met. The findings are: Findings for R #58: A. Record review of R #58's electronic medical record revealed an Advance Directive/MOST (Medical Orders for Scope of Treatment) form dated [DATE] on file stating Do Not Resuscitate (DNR) (instructs health care providers not to do…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-23 · tag F0655 — patternCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to create a baseline care plan for 1 (R #78) of 2 (R #s 44 and 78) residents sampled for baseline care plans completed within 48 hours of admission. If the facility fails to include care, treatment, services, and goals the residents may not receive the appropriate care. This deficient practice could potentially result in residents not being able to achieve their highest practical abilities, could result in a decline, and staff not being aware of the residents needed care. The finding are: A. Record review of Face Sheet dated 05/21/20 for R #78 revealed this is the initial admission date and included the following diagnoses: Type 2 Diabetes Mellitus (high blood sugar) with Diabetic Chronic Kidney Disease (loss of kidney function), Kidney Failure (when your kidneys stop functioning), Legal Blindness (inability to see things including light), Acute Systolic Congestive Heart Failure (disease that affects pumping action of the heart muscles, which causes fatigue and shortness of breath), Contact with (suspected) Exposure to other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-11-23 · tag F0676 — failed to keep up residents' daily-living abilities — patternEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure that bathing/showering assistance was provided for 3 (R #14, 115, and 271) of 3 (R #14, 115, and 271) residents reviewed for ADLs (activities of daily living). This deficient practice could likely result in residents in need of this specialized care to experience a decline in their ability to perform hygiene tasks and/or maintain good personal hygiene. The findings are: Findings for R #14 A. Record review R #14's face sheet revealed, admission date 04/07/21, and diagnoses included: encephalopathy (injured or damaged brain), hydronephrosis with renal and ureteral calculous obstruction (swelling of the kidney, which is the organ responsible for filtering blood and removing waste from the body due to inability to drain urine), moderate protein-calorie malnutrition (not eating enough protein calories), dysphasia oropharyngeal phase (swallowing difficulties), exposure to covid-19 (highly infectious viral disease), pressure ulcer of sacral region (bottom of the spine) stage 4 (has reached through the skin to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-23 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to provide an ongoing activity program for all 24 residents on the secure unit [is defined as a special care unit in a designated, separate area for individuals with Alzheimer's disease or dementia that is locked, or secured to prevent or limit access by a resident outside the designated or separated area] that were identified on the resident census that the facility Center Executive Director provided on 10/18/21. If the facility is not ensuring that all residents are receiving an ongoing activity program, documenting resident refusals and making in room activity accommodations, then residents are likely to experience increased feelings of isolation [social separation from others] and depression [feelings of sadness or loss of interest in doing activities]. The findings are: A. On 10/18/21 at 8:45 am, during an interview with Certified Nursing Assistant [CNA] #5 she stated that the activities department are hardly ever back here [on the secure unit] doing any activities [with the residents]. She stated that the staff do the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-23 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure that a resident with a diagnosis of diabetes mellitus (a disease of impaired glucose metabolism) was offered foods to help maintain a healthy blood glucose level for 1 [R #17] of 6 [R #s 17, 44, 58, 67, 223, 272] residents reviewed for nutrition. This deficient practice has the potential to result in dangerously high blood glucose levels in a diabetic resident. The findings are: A. Record review of the face sheet for R #17; revealed she was admitted to the facility with Dementia with Behavioral Disturbance [behavioral disturbances can be grouped into four categories: mood disorders (e.g., depression, apathy, euphoria); sleep disorders (insomnia, hypersomnia, night-day reversal); psychotic symptoms (delusions and hallucinations); and agitation (e.g., pacing, wandering, sexual disinhibition, aggression)],Type II Diabetes Mellitus, Major Depression Disorder, other Hallucinations and Delusional Disorders [an experience involving the apparent perception of something not present]. This is not all of R #17's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-23 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure that staff members follow their established scope of practice (the services that a qualified health professional is deemed competent to perform, and permitted to undertake in keeping with the terms of their professional license) for all the residents residing on the 200 hall on 10/24/21 by allowing an uncertified staff member to administer medications without the supervision of a licensed nurse. This deficient practice is likely to allow the opportunity for a medication error. The findings are: A. On 10/24/21 at 1:30 pm, during an observation of the number of licensed and certified nursing staff on the weekend, information was gained that Certified Nursing Assistant (CNA) # 6, who had completed the nursing board-approved medication administration program in July, was waiting to take the medication aide examination. CNA #6 had been assigned to administer the scheduled medications to the 19 residents that reside on the 200 hall, without the supervision of a Registered Nurse (RN) due to a licensed nurse calling in for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-11-23 · tag F0745 — failed to provide medically-related social services — patternProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that medically-related social services were provided for 1 [R #265] of 1 [R #265] mentally incompetent residents that were identified as needing assistance in obtaining health care agents [such as a Power of Attorney [POA] or a Guardian [a trusted person appointed legally to to make medical decisions on the residents behalf]. This deficient practice could lead to the residents receiving inconsistent services and not having their best interests served within the facility. The findings are: A. Record review of the hospital records for R #265 dated 03/19/21 indicated the following: per CM [Case Manager] note: in process to apply to Office of Guardianship .Recommended discharge to skilled nursing facility. He would not be a safe discharge to his home where he lives alone. He would not be able to identify and or resolve any unsafe situations or hazards in the home. Like forget the stove was on, burn himself while cooking or take medications wrong. B.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-11-23 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to address and respond to the resident concerns and grievances (an official statement of a complaint over something believed to be wrong or unfair) for 1 (R #421) of 3 (R #24, 90 and 421) residents. This deficient practice could likely result in residents feeling that their issues or concerns are not taken seriously, leading to feelings of helplessness, and frustration. The findings are: A. Record review of R #421's progress note dated 01/09/21 revealed the following: 1/9/2021 15:32 pm General Note: Resident filed a grievance about nursing staff due to other resident. Resident gave a grievance to the primary nurse, so she can escalate it to the manager. Resident stated They always do this to him. And I will escalated more. I'm not gonna leave it. The primary nurse gave a grievance to the house supervisor. Will continue to monitor. B. On 10/26/21 at 11:03 am, during an interview, the Interim Director of Nursing (DON) stated she could not find the grievance on file for R #421 that the Registered Nurse (RN) #1 filed for him…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-23 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to accurately assess dialysis (medical treatment that filters and purifies the blood using a machine when your kidneys do not function correctly) needs for 1 (R #78) of 2 (R #s 44 and 78) residents sampled for Dialysis needs. The deficient practice could likely to result in residents not receiving needed care and treatment. The findings are: A. Record review of Face Sheet dated 05/21/20 for R #78 revealed this is the initial admission date and included the following diagnoses: Type 2 Diabetes Mellitus (high blood sugar) with Diabetic Chronic Kidney Disease (loss of kidney function), Kidney Failure (when your kidneys stop functioning), Legal Blindness (inability to see things including light), Acute Systolic Congestive Heart Failure (disease that affects pumping action of the heart muscles, which causes fatigue and shortness of breath), Contact with (suspected) Exposure to other Viral Communicable Diseases (highly infectious disease that is easily spread…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-23 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop and implement (put into place) a comprehensive person-centered care plan for 1 (R #67) of 3 (R #s 44, 67 and 78) residents reviewed for care plans. Failure to develop and implement a resident centered care plan is likely to result in staff's failure to understand and implement the needs and treatments of residents. The findings are: A. Record review of face sheet dated 08/19/21 for R #67 revealed an initial admission date of 05/19/20 and included the following diagnoses: Encephalopathy (disease that affects brain structure or function), Hypoxemia (low oxygen levels in the blood), Schizoaffective Disorder (a combination of psychotic and mood symptoms and can affect a person's thinking, emotions, and behaviors), Anxiety Disorder (excessive and persistent worry and fear about everyday situations), Muscle Weakness, Central Pontine Myelinolysis (brain cell dysfunction), Paranoid Schizophrenia (a chronic mental illness in which a person loses touch…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-11-23 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that care plans had been revised, updated, and reflected up-to-date goals, and interventions for 1 [R #42] of 3 [R # 16, 42 and 97] residents reviewed for care plans. This deficient practice could likely result in residents not receiving the care and assistance they need to maintain their highest practicable well being. The findings are: A. Record review of the care plan dated 07/23/21 indicated that there were no goal or interventions initiated in the care plan for R #42's behaviors. B. Record review of the nursing progress notes dated 10/04/21 indicated that R #42 had returned from [name of hospital] a behavioral health facility. R #42 was sent to the behavioral health facility for medication review and behaviors. C. Record review of the nursing progress notes dated 10/08/21 indicated that R #42 had physical behaviors that occur up to five days per week, verbal behaviors that occur up to five days per week, and rejection of care that occurs up to five days per week. Pt. [patient] is experiencing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-23 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure that 1 (R #278) of 1 (R #278) resident with a gastronomy tube (G-Tube- a tube inserted through the abdomen that delivers nutrition directly to the stomach) received continuous (24-hour) nutrition feed as prescribed by a physician to commence (start) the day resident was admitted into the facility. This deficient practice could likely cause R #278 to be starved of food and become dehydrated (harmful reduction in the amount of water in the body) from lack of fluids/water due to the facility's delay in administering (giving)/initiating (beginning) nutritional feed delivery. The findings are: Findings for R #278: A. Record review of R #278's Face Sheet date of admittance 04/02/21. B. Record review of R #278's physicians orders dated 04/02/21. The physician order states one time a day, Pour 5 cans of twoCalHN (Jevity) (nutrition formula) into bag to hang. TwoCal HN: Administer Continuous 45 mL (milliliter)/hr (hour) x 24 hours. Total volume 1080 mL/24 hours, the order state to commence the day resident was admitted into…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-23 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to ensure that 1 [R #97] of 7 [R #'s 4, 45, 58, 66, 68, 87, and 97] residents reviewed for psychotropic medications (medications used to treat psychiatric conditions by altering perception, mood, consciousness, cognition or behavior) were not given medications longer than necessary. This deficient practice could likely result in residents continuing to receive medications that are inappropriate for use in the elderly population due to having a high mortality [state of being subjected to death] rate. The findings are: A. Record review of the face sheet for R #97 indicated the following: major depressive disorder [frequent feelings of sadness or loss of interest in doing activities]. Dementia with behavioral disturbance [Dementia refers to a group of symptoms that together affect the memory, normal thinking, communicating and the reasoning ability of a person, the behaviors associated with Dementia are mood disorders (e.g., depression, apathy, euphoria); sleep disorders] and anxiety disorder [intense, excessive, and persistent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2020-10-28 · tag F0561 — failed to honor residents' choices — patternHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure that residents were bathed according to the facility schedule and their preferences for 2 (R #38 and 93) of 3 (R #21, 38, and 93) resident reviewed for choices. This deficient practice has the potential to prevent residents from maintaining personal hygiene per their personal preference. The findings are: A. On 10/19/20 at 2:42 pm, an observation was made R #38 had not been bathed. Her sheets had not been washed and they were stained and very dirty. She had food under her nails and her hands appeared dirty. B. Record review of the Activities of Daily Living/bathing indicated that for R #38 for the month of June 2020 R #38 had two showers and three documented refusals. For the entire month of July 2020 R #38 did not have any showers or bed baths documented. For August 2020 R #38 had two showers documented and two refusals documented. September 2020 indicated that R #38 received 6 showers. For the month of October 2020 ADL/Bathing documentation indicated that R #38 received 4 showers from 10/01/20-…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2020-10-28 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure that for 4 (R #s 67, 106, 178 and 179) of 10 (R #s 19, 67, 73, 76, 84, 89, 106, 178, 179,and 183) new and re-admitted residents whose records were reviewed for Advance Directives (legal documents that allow you to spell out your decisions about end-of-life care ahead of time) were filled out and updated timely. This deficient practice could cause confusion with the residents' advance directives resulting in the end of life wishes not being met. The findings are: Findings for R #179 A. Record review of the face sheet for R #179 indicated that he was admitted to the facility on [DATE]. B. Record review on 10/19/20 of the electronic medical record for R #179, indicated that there was no advance directive in the electronic medical chart miscellaneous section, and there was nothing on the electronic medical record dashboard. C. Record review on 10/19/20 of the paperchart for R #179 indicated that the NM MOST (Medical Orders for Scope of Treatment)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2020-10-28 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure the assistance needed for 2 (R #8 and R #103) of 2 (R #8 and R #103) residents reviewed for receiving restorative nursing services, [Restorative nursing programs aim is to keep residents from declining once rehabilitation therapy {such as physical therapy (PT), occupational therapy (OT) and speech therapy (ST)} has ended, a program provides a wide range of services to augment residents strengths and prevent declines if possible] was provided. This deficient practice could likely affect any of the 22 residents noted to have restorative nursing needs, from list provided by the Center Nurse Executive on 10/21/20. If an organized and supervised program is not in place it will likely result in residents affected not gaining or maintaining their optimal state of well-being while living in the facility. The findings are: A. Record review of facility policy titled, . Restorative Nursing, last revised 03/31/20 revealed, A registered nurse (RN) or licensed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2020-10-28 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide a substantive program of activities for 4 [R # 18, 41, 66, and 93] out of 4 [R # 18, 41, 66, and 93] residents looked at for activities. Some residents stated that they were bored and depressed and don't have enough to do. This deficient practice has the potential to diminish residents' quality of life through lack of engagement, lack of socialization, and boredom. The findings are: A. On 10/20/20 at 9:08 am, during an interview with R #93, she stated that she is bored and she is sitting in her room like she is grounded. She stated that the only thing there is do, is to go out for smoke break. R #93 stated that it is the best thing that happens during the day. She stated that she feels bad for those residents that don't smoke because they don't get outside. B. On 10/20/20 at approximately 1:30 pm, during an interview with R #18, he stated that he got some money from the government and he bought himself an Ipad with it. He stated that it is the only thing that keeps him from going crazy. C. On 10/21/20…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2020-10-28 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure medications were administered as ordered for 2 (R #s 40 and 111) of 2 (R #s 40 and 111) residents reviewed for medications not given as ordered by the physician. This deficient practice is likely to result in a resident failing to obtain maximum wellness and/or suffering prolonged illness. The findings are: Findings for R #40: A. Record review of facility, admission Record, revealed, his most recent admission was on 10/07/20 with diagnosis that included, Diffuse Traumatic Brain Injury [injury to head from some external force, affecting more than one area of the brain] as a primary diagnosis and Conduct Disorder [A behavioral and emotional disorder that presents as repetitive, disruptive behavior.] unspecified as secondary. B. Record review of Medication Administration Record (MAR) for October 2020 revealed, Chart Codes .NN= [indicates] NO/See Nurse Notes and ZZ= In Progress. C. On 10/21/20 at 11:25 am during interview with Licensed Practical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2020-10-28 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview the facility failed to: 1. Communicate and maintain menu options 2. Update resident preferences for 7 (R#'s 41, 96, 103, 111, 120, 324, and 325) of 7 (R#'s 41, 96, 103, 111, 120, 324, and 325) residents reviewed during dining observations. This deficienct practice could likely result in a decline in the psychosocial health of the residents as the residents develop feelings of frustration, anxiety, and disappointment. The findings are: Findings for R# 96: A. On 10/19/20 at 02:46 pm, during an interview with R# 96, when asked to describe the food served by the facility, R# 96 stated they refuse to serve correct food to people. They served us French Toast and a cube of ham about an inch and a half big. They never toast the bread. Once they served me chicken and it hurt my tooth when I bit into it. It snapped like a piece of wood. They don't serve nutritious meals. I have repeatedly talk to the dietician and 2 dietary managers. They had a poor attitude about my concerns. The nutritionist believes that the residents do not deserve snacks.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2020-10-28 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and interview, the facility failed to ensure that meals were served at an appetizing temperature and palatable, for 10 (R # 15, 18, 38, 41, 50, 55, 91,103, 120, and 325) of 10 (R # 15, 18, 38, 41, 50, 55, 91,103, 120, and 325 ) residents reviewed for meal quality. This deficient practice reduces residents' ability to make choices about important aspects of their lives and may decrease their quality of life by not having nutritious palatable food and food served at the proper temperature. The findings are: A. Record review of the meal times indicated that meal times can vary 10 minutes or so due to the complexity of the meal. On the 200 hall breakfast is served at 7:40 am, 12:40 pm, and dinner is served at 5:40 pm. B. On 10/19/20 at 1:10 pm, during ongoing observation revealed lunch had still not been served on the 200 hall. Observation had not been made of when breakfast was served on 10/19/20. C. On 10/19/20 at 1:13 pm, an observation was made of the food carts being loaded by Dietary Aide #1 [DA]. During observation it was asked by one DA #1 to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2020-10-28 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to implement all recommended transmission-based precautions for residents newly admitted and readmitted to the facility. While caring for residents suspected of having COVID-19 [is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus] during the 2020 public health emergency, these failed practices put all 128 residents in the facility at increased risk for infection with COVID-19. On the date of this survey, 10/19/20, recommended /nationally recognized transmission-based precautions included staff caring for residents newly admitted or readmitted to wear gowns, gloves, an N95 face mask (or higher-level protection) and goggles or face shield and for residents to be placed in a private room (if available) with the door closed for 14 days. If all recommended standard and transmission-based precautions are not consistently adhered to, safe resident care that inhibits transmission of infections from person to person is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-10-28 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure that medications were stored safely, which has the potential to affect any of the facility's 22 residents listed on the facility census as living on the 200 unit provided by the Administrator on [DATE]. Un-labeled, altered labeled and medications labeled for residents that no longer on the unit/in the facility were stored with current residents medications. Medications were left in an unlocked unattended treatment cart on a behavioral health care unit. These deficient practices have the potential to result in resident injury, through use of expired product, potentially contaminated product, or self administration of medication by a confused resident. The findings are: A. On [DATE] at 9:19 am during observation in the 200 unit the treatment cart was noted to be unlocked. In the cart were insulin pens and vials glucose monitoring supplies. The following were noted on the cart for residents no longer residing on the unit: 1. For R #113,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2024-07-23 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to document the daily temperature of a resident refrigerator used to store resident snacks that was located in the 100 unit of the facility. This deficient practice is likely to affect all 23 residents of the 100 unit as listed on the resident census list provided by the administrator on 07/23/24 and could likely lead to foods not being stored properly. The findings are: A. On 07/23/24 at 8:30 am during observation of the facility 100 unit, a refrigerator was in the dining area. The refrigerator contained food items and snacks for residents of the 100 unit. On the front of the refrigerator was a written log that contained daily temperatures of the refrigerator. B. Record review of this 100 unit refrigerator temperature log, dated July 2024, revealed staff did not document the refrigerator's temperature on 07/05/24 through 07/07/24 and 07/13/24 through 07/23/24. C. On 07/23/24 at 9:00 AM during an interview with Certified Nursing Assistant (CNA) #1, she verified that the refrigerator contained resident snacks and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$114,001 in federal fines across 1 penalty.
- $114,001 — penalty dated 2025-05-28
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.4 | -1.4 vs chain |
| Health inspection | 1 of 5 | 2.3 | -1.3 vs chain |
| Staffing | 3 of 5 | 2.5 | +0.5 vs chain |
| Quality measures | 2 of 5 | 3.5 | -1.5 vs chain |
The other 183 homes this chain runs (chain average 2.4★, per CMS)
Showing 40 of 183; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| SUMMIT CARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 02/05/2007 |
| FC-GEN OPERATIONS INVESTMENT LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/05/2007 |
| GENESIS HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SKILLED HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SUMMIT CARE PARENT LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 01/01/2013 |
| SUN HEALTHCARE GROUP INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| BERG, MICHAEL | Individual | CORPORATE OFFICER | — | since 02/02/2015 |
| BRIDGEFORD, LAURA | Individual | CORPORATE OFFICER | — | since 06/01/2024 |
| MENDELSON, AVI | Individual | CORPORATE OFFICER | — | since 06/01/2024 |
| GREENBERG, DAVID | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/16/2025 |
| LEE, NAKIESHA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/16/2025 |
| MORRIS, DIANE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 04/01/2024 |
CMS files one row per role, so the 18 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.
9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.3M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NM
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Mexico Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 325032. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2023-01-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.