Clovis Healthcare and Rehabilitation Center
1201 North Norris Street, Clovis, NM 88101 · For profit - Corporation · 90 certified beds · (575) 762-3753 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has abuse, neglect, or exploitation citations (F0600, F0602, F0610) — most recent May 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 4 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (49) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $81,641 in federal fines (most recent 2024-05-16)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 2.6% | 11.3% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.9% | 4.0% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.4% | 0.9% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.9% | 0.9% | 2.0% | typical for the state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 2.8% | 2.0% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.4% | 3.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 4.9% | 11.7% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 25.0% | 14.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.7% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 6.0% | 5.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 28.8% | 20.0% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 14.1% | 14.5% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 93.2% | 86.4% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 26.1% | 22.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 15.8% | 15.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 2.14 | 1.65 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.19 | 2.81 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
52.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 56 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 64.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 48 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.17 therapist hours per resident per day in 2026Q1 — more than 17% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 7% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 52.1%CMS range 38.4–63.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.2%CMS range 7.1–14.4 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 64.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 47.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 47.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 91.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 96.5% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.9%CMS range 5.5–14.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.01 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 90 beds and averages 64.3 residents a day — about 71% occupied, or roughly 26 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.82 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.47 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.67 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.47 hrs/resident/day on weekends vs 2.97 on weekdays — 17% thinner on weekends. RN hours go from 0.56 to 0.25 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 40% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
49 citations, most serious first. The 17 most serious are shown; the remaining 32 are one tap away and print in full.
- Immediate jeopardy · Kcited before2024-05-16 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to complete and document a thorough investigation, implement measures to prevent further abuse, and implement corrective actions regarding allegations of neglect (failure to provide goods and services necessary to avoid physical harm, mental anguish, or mental illness) and abuse (knowingly causing physical or mental harm or failing to provide goods and services necessary to avoid physical or mental harm) for 3 (R #s 4, 8 and 9) of 7 (R #s 4, 5, 6, 7, 8, 9 and 10) residents reviewed for abuse/neglect allegations when staff failed to: 1. Complete and document a thorough investigation, remove staff identified while the investigation was conducted, and implement corrective actions for R #4, R #8 and R #9. 2. Provide a follow-up report within five working days from the date of the incident to the State Survey Agency (SSA) for R #4. If the facility fails to implement preventive and corrective actions necessary to prevent and correct the incident from happening again and fails to send the report to the SSA, then it is likely…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2024-05-16 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure nursing staff demonstrated appropriate competency and skills when: 1) LPN #2/Unit Manager failed to administer accurate medication dosages to a resident; 2) LPN #2 failed to follow facility process for receiving emergency medications; 3) LPN #2 inaccurately documented on the medication administration record to intentionally deceive; 4) LPN #1 began working without completing an application, having a background clearance, training and demonstration of competency prior to providing care to residents. This deficient practice likely resulted in: 1) R #1 receiving too much medication, which resulted in her being admitted to the hospital on [DATE] for difficulty breathing and altered mental status, and 2) A non-employee nurse working, including providing direct care and administering medication to residents, for three shifts without a background clearance, TB testing, or training. The findings are: Medication Error A. Record review of facility's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2024-05-16 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents were free of significant medication errors for 1 (R #1) of 1 (R #1) residents reviewed for neglect, when nursing staff administered the wrong dose of medication to R #1. This deficient practice likely resulted in the overdosing of R #1 which resulted in an immediate increased in heart rate, decrease in blood pressure, inability to respond and fatigue requiring admission to the hospital. The findings are: A. Record review of R #1's Face Sheet revealed an initial admission date of 10/18/23 and a discharge date of 11/06/23. B. Record review of R #1's Physician's Progress notes, dated 11/06/23, revealed the physician saw the resident for altered mental status (change in normal mental function), tachycardia (faster than normal heart rate), low blood pressure, and hypoxia (low levels of oxygen in blood). A Certified Nursing Assistant (CNA) called the writer to the shower room around 10:30 am, because resident was acting differently. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2024-05-16 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and interview, the facility failed to: 1. Ensure staff properly stored narcotic medications in a locked container. 2. Properly dispose of unused and expired medications. This deficient practice had the potential to affect all 52 residents identified on the facility census list provided by the Director of Nursing (DON) on 05/06/24. Improperly stored medications could result in a resident, staff member, or visitors taking the medications not prescribed to them. The findings are: A. On 05/06/24 at 12:42 pm, observation of the Director of Nursing's (DON) office revealed the office was unlocked, the door was open, and the office was accessible to residents, staff, and visitors. Further observation revealed various prescription bottles on the DON's desk and in an open box on the floor next to the desk. Observation also revealed piles of various bubble packs (a disposable package consisting of a clear plastic overlay affixed to a cardboard backing for protecting and displaying a product) and boxes of narcotic medications were undated and not labeled as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Hcited before2024-05-16 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice for 1(R #3) of 2 (R #3 and #5) residents when they failed to follow through with physician's orders to place a peripherally inserted central catheter (PICC; a long thin tube that is inserted through a vein in your arm and passed through to the larger veins near your heart) line to administer intravenous (IV) antibiotic treatment and to order and apply a wound vacuum [a medical device that uses negative pressure (suction) to help bring the edges of your wound together. It also removes fluid and dead tissue from the wound area and aids in healing] for R #3. This deficient practice likely resulted in the resident experiencing medical complications or a worsened condition. The findings are: A. Record review of R #3's face sheet revealed an initial admission date of 06/12/23 with the following diagnoses: - Acute osteomyelitis (infection in the bone) left ankle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-05-16 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review, the facility failed to keep residents free from abuse for 1 (R #4) of 4 (R #1, R #2, R #3, and R #4) residents reviewed. This deficient practice likely resulted in staff to resident abuse in which R #4 had bruising to her neck and wrists. The findings are: R #4 A. Record review of R #4's face sheet revealed she was admitted to the facility on [DATE] and was dependent on care for activities of daily living (ADLs: any of the routine tasks an individual must be capable of performing in order to function independently, as dressing, eating, moving around, and maintaining personal hygiene) Her diagnoses included but were not limited to: - Reduced mobility (severe chronic illness that requires immobilization in bed), - Need for assistance with personal care, - Acute respiratory failure, - Cellulitis (infection of skin and surrounding tissue) of right lower limb, - Acute kidney failure, - Sepsis (life threatening condition that arises when the body's response to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-08-18 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide the necessary care to effectively manage pain for 1 (R # 47) of 1 (R #47) resident reviewed for pain. This deficient practice likely resulted in R #47 experiencing significant (long) periods of pain without sufficient relief. The findings are: A. Record review of face sheet revealed R #47 was admitted into the facility on [DATE] with the following diagnoses: 1. Spastic hemiplegia affecting left non-dominant side. (Brain injury limiting mobility on the right side) 2. Hereditary and idiopathic neuropathy unspecified (sensory and motor nerves of the peripheral nervous system are affected) 3. Muscle weakness. B. Record review of R #47 physician orders dated 05/19/23 revealed order for: Gabapentin (to prevent and control seizures. It is also used to relieve nerve pain) 800 mg tablet, three times daily. C. Record review of R #47 physician orders dated 05/22/23 revealed order for: Acetaminophen (Tylenol a medication used to treat mild to moderate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-15 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to post nurse staffing data on a daily basis at the beginning of the shift that included the following:1. Facility name.2. The current date.3. The total number and the actual hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift:-Registered nurses.-Licensed practical nurses.-Certified nurse aides.-Resident census. This deficient practice has the potential to affect all 59 residents as identified by the census provided by the Director of Nursing on 05/15/26 and could likely result in residents and visitors not having the staffing information readily available. The findings are:A. On 05/15/26 at 9:35 am, an observation and interview revealed the following:1. The nurse staffing data form was dated 05/14/26.2. The Director of Nursing (DON) stated the nurse staffing data form should be posted daily and stated it was not.
- Potential for harm · Ecited before2026-05-15 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to maintain an ongoing infection prevention and control program (a program that is used to prevent, recognize, and control the onset and spread of infections) for 2 (R #1 and R #2) of 3 (R #1, R #2, and R #3) residents reviewed by not ensuring Enhanced Barrier Precaution (EBP; an infection control intervention designed to reduce transmission of multidrug-resistant organisms that employ targeted gown and glove use during high contact resident care activities) signs are posted outside of rooms with Personal Protective equipment (PPE; protective clothing, face masks, goggles, or other garments or equipment designed to protect the wearer's body from injury or infection) readily available. If the facility fails to maintain an effective infection control program, then infections could spread to residents throughout the facility, resulting in illnesses. The findings are:A. On 05/15/26 at 9:35 am, a random observation of the facility revealed no signage regarding enhanced barrier precautions EBP or PPE was seen outside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-15 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interviews, the facility failed to safeguard residents' Private Health Information (PHI) for 1 (R #3) of 3 (R #1, R #2, and R #3) residents reviewed for privacy and confidentiality of records when staff left clinical information on the medication cart where unauthorized people had ability to access it. If the resident's clinical information is not sufficiently safeguarded, resident's PHI is likely to be viewed by unauthorized residents, visitors, and staff. The findings are:A. On 05/15/26 at 9:43 am, during a random observation of the facility, a prescription label for one of R #3's medications was left face up on the medication cart.B. On 05/15/26 at 10:46 am, during an interview with the Director of Nursing (DON) she stated prescription labels should be destroyed after the medication is gone because of the PHI they contain. The DON stated prescription labels should never be left in view of unauthorized people.
- Potential for harm · Fcited before2025-12-05 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to post nurse staffing data on a daily basis at the beginning of the shift that included the following: 1. Facility name. 2. The current date. 3. The total number and the actual hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift: 1. Registered nurses. 2. Licensed practical nurses. 3. Certified nurse aides. 4. Resident census. This deficient practice has the potential to affect all 62 residents as identified by the census provided by the Administrator on 12/01/25 and could likely result in residents and visitors not having the staffing information readily available. The findings are:A. On 12/01/25 at 11:04 AM, during observation of the main entrance, the nurse staffing data was dated 11/30/25 and was not posted for the current day. B. On 12/01/25 at 11:10 AM, during an interview with the Administrator, he confirmed the nursing staff data should be posted daily and was not.
- Potential for harm · Fcited before2025-12-05 · tag F0761 — failed to label and store drugs safely — widespreadEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure safe medication storage practices by not ensuring the following:1. The medication carts were locked while unattended,2. The medical supply storage rooms were kept free of expired medications,3. Personal drinking cups were not kept stored in the medication cart.These deficient practices have the potential to affect all 62 residents as identified by the census provided by the Administrator on 12/01/25. If the facility does not ensure safe storage practices, then residents are at risk for unauthorized persons to have access to medications and adverse effects due to improper storage. The findings are:Medication Carts:A. On 12/02/25 at 8:39 am, during an observation of the facility, the medication cart located near the nurse's station was found unlocked and unattended.B. On 12/02/25 at 8:39 am, during an interview with Licensed Practical Nurse (LPN) #1, she confirmed that the medication cart near nursing station was not locked and should be.Medication Storage:C. On 12/04/25 at 9:20 am, during a medical storage observation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure food was prepared and served under sanitary conditions when staff failed to:1. Properly store dishes in sanitary conditions.2. Properly label food items in the refrigerator.3. Properly wear hair nets while in the kitchen.These deficient practices are likely to affect all 62 residents listed on the resident census list provided by the Administrator on 12/01/25 and are likely to lead to foodborne illnesses in residents if safe food handling practices are not adhered to and food stored properly. The findings are: A. On 12/01/25 at 11:05 am, an observation of the kitchen revealed Dietary Aid (DA) #1 not wearing a hairnet.B. On 12/01/25 at 11:06 am, during an interview with DA #1, she stated she was brand new employee and was unaware that she always needed a hairnet.C. On 12/01/25 at 11:08 am during an interview with Dietary Manager (DM) #1, she confirmed that DA #1 was not properly wearing the hairnet. She stated her expectation is for all staff to properly wear hairnets while in the kitchen or serving foodD. On 12/01/25…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-12-05 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to implement an ongoing infection prevention and control program (a program that is used to prevent, recognize, and control the onset and spread of infections) by not ensuring Enhanced Barrier (EBP) signs are posted outside of rooms with Personal Protective equipment (PPE; protective clothing, face masks, goggles, or other garments or equipment designed to protect the wearer's body from injury or infection). This failed practice has the potential to affect all 62 residents living in the facility as identified by the census provided by the Administrator 12/01/25. These deficiencies place residents at risk of contracting infections, hospitalization, and death. The findings are:A. On 12/01/25 at 10:22 am, during a random observation of the facility, PPE was hanging on the doors outside rooms 100, 205, 306, 307, and 311. Enhanced barrier precaution signs for Rooms 205, 306 and 307 were not posted.B. Record review of the facility's Infection control policies and procedures dated 07/15/25 indicated to refer to Centers…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-05 · tag F0921 — failed to keep a safe, functional, sanitary building — widespreadMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure that residents have a safe and functional environment for all 62 residents reviewed. This deficient practice could likely result in residents being injured and living in an environment in poor repair, which would put the residents at risk of unwanted items, including insects and dust particles to come into their living space. The findings are:A. On 12/01/25 at 11:04 am during observation of the facility, there were several holes on the floor near the wall approximately 1.5 inches by 8 inches long. There were no screens or vent covers covering the holes in the floor.B. On 12/01/25 at 11:25 am during an observation of the facility, the handrails throughout the facility were scuffed and scratched.C. On 12/01/25 at 11:58 am during observation and interview with the Maintenance Director (MD) and the Administrator, they confirmed that there were no vent covers in the hallways. They confirmed that the vents were missing while they were replacing the laminate flooring and the scuffed and scratched handrails.
- Potential for harm · E2025-12-05 · tag F0552 — patternEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure residents and/or their representatives were informed in advance of what medications they received and understood the reasons, risks, and benefits of the medications for 1 (R #3) of 5 (R #1, R #3, R #5, R #9 and R #27) residents reviewed for unnecessary medications. If the residents or their representatives are not informed of the risks and benefits of the medication or treatment alternatives, they are not able to make informed decisions regarding residents' care. The findings are:A. Record review of R #3's physician's orders revealed the following: 1. An order for Lorazepam tablet (anti-anxiety medication), 0.5 milligrams (mg). Give one tablet by mouth two times a day for anxiety. Start date: 09/09/25,2. An order for Hydroxyzine HCL tablet (antihistamine; medications used to treat anxiety, allergic reactions and as a sedative before and after surgery) 25 milligrams. Give one tablet by mouth two times a day for anxiety. Start date: 10/22/25.B. Record review of R #3's medical record revealed there were no consents for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-05 · tag F0605 — failed to not use drugs as a restraint — patternPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents did not receive psychotropic medications (group of drugs that affect behavior, mood, thoughts, or perception) unless the medication was medically necessary for 3 (R #3, R #9 and R #60) of 5 (R #1, R #3, R #5, R #9, and R #60) residents reviewed for unnecessary medications, when staff failed to ensure psychotropic medications were necessary to treat a specific condition as diagnosed and documented in the clinical record. This deficient practice could likely lead to adverse drug effects and poor patient outcomes. The findings are:R#3A. Record review of R #3 admission Record revealed R #3 was admitted to the facility on [DATE] with the following diagnoses:2. Gastroenteritis and colitis (Gastroenteritis; inflammation of the stomach and intestines; Colitis; inflammation specifically of the large intestine)3. Hypotension (low blood pressure)4. Chronic pain5. Constipation6. Paraplegia (paralysis affecting the lower half of the body)7. Major…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 32 citations
- Potential for harm · Ecited before2025-12-05 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure staff revised the care plan for 6 (R #3, R #4, R #7, R #24, R #27 and R #48) of 9 (R #1, R #3, R #4, R #5, R #7, R #9, R #24, R #27 and R #48) residents reviewed when staff failed to:1. Revise R #3's care plan to include use of psychotropic drugs (drugs that affect a person's mental state),2. Update R#4's care plan to remove the use of Voltaren (medication used for pain),3. Revise R#7's care plan to include appropriate interventions for falls.4. Revise R #24's discharge goals in the care plan to include current discharge goals. 5. Revise R #27's care plan to include the current size of bed rails.6. Revise R#48's care plan to remove the use of a wander guard (wearable device that tracks movement.)These deficient practices are likely to result in residents' care and needs not being addressed if care plans are not updated. The findings are:R#3A. Record review of R #3's admission Record revealed R #3 was admitted to the facility on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-05 · tag F0700 — patternTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to obtain physician orders and informed consent prior to installation of bed rails for 2 (R # 3 and R #5) of 5 (R #3, R #5, R #9, R #27 and R #60) resident reviewed for accidents. This deficient practice could result in the physician and the resident not knowing the needs, risks and benefit of bed rails. The findings are:R #3A. Record review of R #3 admission Record revealed R #3 was admitted to the facility on [DATE], with the following diagnoses:1. Spondylolysis (a stress fracture in a small bone), cervical region (neck area of the spine),2. Osteoarthritis (degenerative joint disease where the protective cartilage cushioning your bones wears down over time),3. Reduced Mobility (movement is limited), 4. Muscle weakness,5. Paraplegia (paralysis affecting the lower half of the body).B. Record review of R #3's bed rail assessment dated [DATE] revealed a recommendation for quarter size bed rails on the left and right upper sides of the bed.C.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-05 · tag F0757 — failed to avoid unnecessary drugs — patternEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure each resident's drug regimen was free from unnecessary drugs by ensuring medications have an adequate indication of use and ensuring indication of use is based off of the residents' current diagnosis for 5 (R #1, R #3, R #5, R #9, and R #60) of 7 (R #1, R #3, R #5, R #9, R #11, R #40 and R #60) residents reviewed for unnecessary medications. This deficient practice could likely lead to adverse drug effects and poor patient outcomes. The findings are:R #1A. Record review of R #1's admission Record revealed R #1 was admitted to the facility on [DATE] with the following diagnoses:1. Chronic obstructive pulmonary disease (COPD; progressive lung disease that makes it difficult to breathe, irreversible damage to the lungs and airways).2. Hypertension (high blood pressure)3. Hyperlipidemia (high cholesterol)B. Record review of R #1's physician records revealed an order for Aspirin oral tablet 81 milligrams (MG). Give 1 tablet by mouth one time a day…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-05 · tag F0887 — patternEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the medical records contained documentation that each resident received, or was offered the COVID-19 (an acute respiratory disease in humans characterized mainly by fever and cough and capable of progressing to severe symptoms and in some cases death, especially in older people and those with underlying health conditions) vaccinations (treatment with a vaccine to produce immunity to a particular infections disease or pathogen) for 2 (R #4 and R #5) of 5 (R #3, R #4, R #5, R #8, and R #40) residents reviewed for immunizations. This deficient practice could likely result in residents not having the knowledge or opportunity to get needed vaccinations. The findings are:R #4A. Record review of R #4's admission record revealed R #4 was admitted to the facility on [DATE]. B. Record review of R #4's Electronic Health Record (EHR) revealed R #4 did not receive or was offer the COVID vaccination. R #5C. Record review of R #5's admission record revealed R…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-05 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide a Facility Initiated Report (mandatory self-initiated facility report of an incident) and a five day follow up report to the State Survey Agency (SSA) for 1(R#7) of 1 (R #7) resident reviewed for incidents when staff failed to report the following incidents:1) Unwitnessed fall with injury for R #7.2) Injury of left hand for R #7 within two hours of becoming aware of the injuries.This deficient practice is likely to result in the State Survey Agency (SSA) not being aware of facility incidents and being unable to assure residents safety. The findings are:A. Record review of R #7's nursing documentation, dated 09/16/25 at 6:13 am, revealed R #7 reported falling into wheelchair. Noted swelling, mild deformity (a minor physical abnormality in the shape, size, or alignment of a body part), bruising, pain rated 6/10 (pain scale; a rating zero to ten where zero is no pain and ten is the worst pain possible) to left hand.B. Record review of the facility's complaint intake report dated 10/10/25 revealed R #7 had an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-05 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview, the facility failed to complete an accurate Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff) assessment for 1 (R #8) of 1 (R #8) resident reviewed for assessments. This deficient practice could likely result in the residents' preferences and care needs not being met. The findings are:A. Record review of R #8's admission Record revealed R #8 was admitted to the facility on [DATE] with the following diagnoses:1. Adult failure to thrive (a syndrome that describes a decline characterized by weight loss, decreased appetite, poor nutrition, inactivity and often accompanied by dehydration, depressive symptoms, and impaired immune function, among others.),2. Chronic heart failure (a long-term condition where the heart muscle becomes too weak or stiff to pump enough blood to meet the body's needs),3. Need for assistance with personal care. B. Record review of R #8's MDS assessment dated [DATE], section H revealed R #8 does…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-05 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to create a baseline care plan (minimum healthcare information necessary to properly care for a resident immediately upon their admission to the facility) within 48 hours of admission for 1 (R #67) of 1 (R #67) resident reviewed for baseline care plans. This deficient practice could likely result in residents not receiving the appropriate care and may place residents at risk of an adverse event (undesirable experience, preventable or non-preventable, that caused harm to a resident because of medical care or lack of medical care) or worsening of current condition after admission. The findings are: A. Record review of R #67's admission Record revealed R #67 was admitted to the facility on [DATE] with the following diagnoses:1. Partial intestinal obstruction (a person's intestines are impacted with stool), 2. Essential hypertension (HTN; high blood pressure),3. Colostomy [a surgical procedure in which the colon is connected to the abdominal wall and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-05 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to develop and implement an accurate, comprehensive care plan for 1 (R #8) of 3 (R #8, R #12, and R #25) residents reviewed for care plans when staff failed to include R #8's use of an external catheter (external catheter (a non-invasive medical device used to collect urine from outside the body) and interventions needed to care for R #8 and the external catheter. This deficient practice could likely result in an increase in infections and other health concerns. The findings are: A. Record review of R #8's admission Record revealed R #8 was admitted to the facility on [DATE] with the following diagnoses:1. Adult failure to thrive (a syndrome that describes a decline characterized by weight loss, decreased appetite, poor nutrition, inactivity and often accompanied by dehydration, depressive symptoms, and impaired immune function, among others.),2. Chronic heart failure (a long-term condition where the heart muscle becomes too weak or stiff to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide activities of daily living (ADL; activities related to personal care such as bathing, showering, dressing, walking, transfers, toileting, and eating) assistance for transfers (assisting a resident from one place such as a bed to another place such as a wheelchair) for 1 (R #50) of 3 (R #27, R #50, and R #60) residents reviewed for ADL care. This deficient practice is likely to affect the dignity and health of the residents. The findings are:A. Record review of R #50's admission record revealed R #50 was admitted to the facility on [DATE] with the following diagnoses:1. Acute respiratory failure with hypoxia (a medical condition where a sudden decrease in oxygen levels in the blood is due to the lungs' inability to exchange gases), 2. Morbid (severe) obesity, 3. Chronic obstructive pulmonary disease (COPD; lung disease). B. Record review of R #50's Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-05 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure a resident with an external catheter (a non-invasive device worn over the genitals) had an order that demonstrated that a catheter was necessary, what type of catheter was needed, and how to care for the catheter for 1 (R #8) of 1 (R #8) resident reviewed for catheter use. This deficient practice could likely result in an increased and unnecessary risk of infections for residents. The findings are: A. Record review of R #8's admission Record revealed R #8 was admitted to the facility on [DATE] with the following diagnoses:1. Adult failure to thrive (a syndrome that describes a decline characterized by weight loss, decreased appetite, poor nutrition, inactivity and often accompanied by dehydration, depressive symptoms, and impaired immune function, among others.),2. Chronic heart failure (a long-term condition where the heart muscle becomes too weak or stiff to pump enough blood to meet the body's needs),3. Need for assistance with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-05 · tag F0725 — failed to have enough nursing staff — isolatedProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, record review, and interview, the facility failed to maintain appropriate staffing levels to meet the needs of the 1 (R #8) of 2 (R #8 and R #27) residents reviewed for staffing. This deficient practice could likely result in residents not receiving the care and service needed while in the facility. The findings are: A. Record review of facility PPD (per patient day; staffing ratio posted daily) log revealed a staffing ratio of 2.32 (a calculation of staff hours based on the number of residents in the facility; standard average ratio is 2.5 to 3.48) on 11/24/25. Cross reference tag F-690
- Potential for harm · D2025-12-05 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure medical records were updated and accurate for 1 (R 48) of 1(R 48) resident reviewed, when the facility failed to document an admit to Hospice (palliative and supportive services to meet the physical, psychological, social, and spiritual needs of terminally ill residents).order upon admission to facility.This deficient practice is likely to result in residents having an inaccurate medical record, which could result in the residents receiving less than optimal care and treatment. The findings are: A. Record review of R #48's face sheet revealed R #48 was admitted into the facility on [DATE] with the following diagnoses:1. Unspecified severe protein-calorie malnutrition (occurs when an individual does not consume enough protein and calories, leading to significant muscle and fat loss, and impaired bodily functions).2. Acute and chronic respiratory failure with hypoxia (respiratory failure when you don't have enough oxygen in your blood).3. Cachexia…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-05 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure Certified Nurse Aides (CNAs) received the required in-service training of 12 hours per year for 1 (CNA #2) of 5 (CNA #1, CNA #2, CNA #3, CNA #4, and CNA #5) CNAs reviewed for training. This deficient practice is likely to result in the CNAs not receiving the necessary training to meet the care needs of the residents. The findings are:A. Record review of CNA #2's personnel file revealed CNA #2 was hired on 03/11/20.B. Record review of CNA #2's in-service training transcript report dated 12/05/25 revealed CNA #2 completed five and a half hours of in-service training from 12/06/24 to 12/05/25.C. On 12/05/25 at 10:30 am during an interview with the Payroll Specialist (PS), she stated that she expects all CNAs to complete the required amount of training each year and confirmed that CNA #2 has not.
- Potential for harm · Ecited before2024-09-26 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews, and record review, the facility failed to ensure medication and biological refrigerator temperatures were maintained within the required range and recordings logged for three of three refrigerators in two medication rooms. This failure had the potential to result in residents being subject to unsafe or ineffective treatment or adverse effects leading to more serious illnesses. Findings include: Review of the facility's policy titled, IC401 Medication and Vaccine Refrigerator/Freezer Temperatures, with a revision date of 07/01/24, revealed, Policy: Refrigerators and freezers used to store medications and vaccines will operate within acceptable temperature range and will be checked twice a day for proper temperatures. The acceptable refrigerator temperature range for medication and vaccine storage is 36 degrees to 46 degrees Fahrenheit . Process: 1. Staff will be assigned on each unit to: 1.1 Check internal temperatures of refrigerators and freezers used to store medications and vaccines. 1.2 Document internal temperatures on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-26 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and records review, the facility failed to ensure resident representatives (RR) and two (R14 and R30) of two residents reviewed for transfer requirements were provided with a written transfer notice that contained all the required information. This failure had the potential to affect the residents and their RRs by not having knowledge of where and why a resident was transferred, and/or how to appeal the transfer, if desired. Findings include: Review of the facility's policy titled, OPS404 Discharge and Transfer, with a revision date of 11/15/22, revealed, . Process: 5. For patients transferred to a hospital: 5.1 For unplanned, acute transfers for the patient must be permitted to return to the Center. Prior to the transfer, the patient and patient representative will be notified verbally followed by written notification using the Notice of Hospital Transfer or state specific transfer form. 5.1 .1 Copies of notices for emergency transfers must also be sent to the Ombudsman, but they may be sent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-26 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and records review, the facility failed to ensure resident representatives and two of two residents (Resident (R) 14 and R30) reviewed for transfer requirements out of a total sample of 18 were provided with written notification of the facility's bed hold policy prior to transfer to the hospital. This created a potential for the residents to experience distress or confusion related to readmission to the facility due to the facility-initiated discharge. Findings include: Review of the facility's policy titled, AR 102 Bed-Holds, with a revision date of 01/16/23, revealed, Bed hold notification is required per Federal Regulation Title 42, Chapter IV, Subchapter G, Part 483.15(d)(2)l The resident/resident representative may choose to pay to hold the bed privately if the bed hold is not covered by Medicaid, Medicare, insurance, etc. When a resident/patient (resident) is transferred out of the service location to a hospital or on therapeutic leave, the designee will provide the resident and his/her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-26 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, interviews, and review of the facility policy, the facility failed to ensure resident Care Plans were updated and revised with new goals and interventions for two residents (R30 and R41) of 18 sampled residents. The facility failed to update the Care Plan for R30 related to oxygen usage and for R41 related to falls. This failure created an increased risk for the residents' care and services to not be appropriate for the current clinical condition. Findings include: Review of the facility policy titled, Person-Centered Care Plan, revised 10/240/22, revealed, A comprehensive, individualized care plan will be . reviewed and revised after each assessment. After each assessment means after each assessment known as the Resident Assessment Instrument (RAI) or Minimum Data Set (MDS). Care plan includes measurable objectives and timetables to meet a patient's medical, nursing, nutrition and mental and psychosocial needs that are identified in the comprehensive assessments. The policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to ensure the designated resident smoking area was safe for one of 13 residents (Resident (R) 10) reviewed for smoking. The facility failed to provide a safe smoking environment by permitting non-self-extinguishing trash cans to be available for cigarette ashes and cigarette butts to be disposed of on top of trash. The failure created the potential for cigarette butts and ashes to ignite when thrown in the non-self-closing trash cans. Findings include: Review of the facility's policy titled, Smoking Policy and Procedure, revised on 05/01/24, revealed, Ashtrays made of non-combustible materials and safe design, and metal containers with self-closing covers into which ashtrays can be emptied, shall be provided in all designated smoking areas as well as at all entrances . The admitting nurse will perform a Smoking Evaluation on each patient who chooses to smoke . Patients will be re-evaluated quarterly and with a change in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-05-16 · tag F0835 — failed to run the facility competently — widespreadAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review, the facility's Administrator and the Director of Nursing (Administrative Staff) failed to administer the facility when they knew/ should have known and prevented the following deficient practices which occurred in the facility: 1. Unavailability of Administrative staff causing staff to reschedule resident meetings and to be without leadership or direction. 2. Administration unavailable to report absences timely by staff members delaying ability of scheduler to find appropriate coverage. 3. LPN #1 began working without completing an application, having a background clearance, training and demonstration of competency prior to providing care to residents 4. Nursing staff changed or wrote orders without Practitioner's knowledge or consent. 5. Not reporting or investigating allegations of abuse and neglect. 6. Not ensuring staff were trained and competent before providing care to residents. 7. Not ensuring medications were safely stored and accounted for. These…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-16 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide Facility Initiated Reports (mandatory self-initiated facility report of an incident) to the State Survey Agency (SSA) for 6 (R #1, #4, #5, #8, #9 and #10) of 8 (R #1, #4, #5, #8, #9 and #10) residents reviewed for incidents when staff failed to report the following incidents: 1) Medication error for R #1 2) Injury of unknown origin for R #4 within two hours of becoming aware of the injuries. 3) Unwitnessed falls with injuries for R #5 and #10; 4) Allegations of abuse reported by R #8 and #9; This deficient practice is likely to result in the SSA not being aware of facility incidents and unable to assure residents safety. The findings are: R #1 A. Cross reference F760 B. On 05/14/24 at 1:04 pm during interview with the Administrator (ADM), she stated the Director of Nursing (DON) was responsible to report incidents to the State Agency (SA). The ADM confirmed the medication error for R #1 was not reported. R #2 C. Cross reference F602 D. On 05/08/24 at 10:00 am during an interview, the Nurse Practitioner (NP) stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-16 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to prevent misappropriation (the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use of a resident's belongings or money without the resident's consent) of resident property, when a resident's pain medication was given to another resident for 1 (R #2) of 1 (R #2) residents reviewed for misappropriation. This deficient practice could likely result in residents not receiving needed medications to maintain or improve their quality of life. The findings are: R #2 A. Record review of the Narcotic Tracking Sheet for R #2 revealed the following: - On 11/06/23 at 6:00 pm, staff documented 40 milligrams (mg) of morphine (narcotic pain medication) was spilled. - Signed by the Director of Nursing (DON) and Licensed Practical Nurse (LPN)/Unit Manager #2. B. On 05/07/24 at 5:31 pm during an interview, Registered Nurse (RN) #1 stated LPN #2 went into RN #1's medication cart and told her she was looking for morphine for an emergency situation. She stated LPN #2 told her that the Nurse Practitioner (NP) gave her a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-22 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to maintain an environment that was in good condition when staff failed to: 1. Paint walls that were patched with plaster, had patches of a different paint color, and food debris on the wall and ceiling; 2. Repair holes in walls; 3. Replace a heating/cooling vent cover in room [ROOM NUMBER]; 4. Properly repair various exposed wires and replace a missing ceiling tile in the dining room. These deficiencies could affect the 57 residents who lived in the facility and were listed on the resident census provided by the Administrator on 02/21/24. If the facility fails to maintain the building, then residents could feel uncomfortable in their environment. The findings are: A. On 02/21/24 at 12:30 pm during the initial tour of the building, several rooms on the 200 hall had plaster patches that needed to be painted. Some of the patches were large sections of the wall, and other patches were smaller, measuring a couple of inches in diameter. B. On 02/22/24 at 11:00 am…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-22 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure for 2 (R #2 and 8) of 3( R #2, 7 and 8) residents that the facility: 1. Provided a follow-up report within 5 working days from the date of the incident to the State Survey Agency for R #2 and R#8. 2. Implemented any preventative measures following an abuse accusation for R #2. Theses deficient practices could likely cause residents to feel frustrated and unsafe. The findings are: R #8: A. Record review of facility's incident report dated 02/14/24, which was received by the State Agency on 02/15/24 revealed this report was filed regarding sexually inappropriate behavior by the Director of Nursing (DON) towards R #8. The five day follow-up report was not submitted to the State Agency. B. On 02/22/24, at 10:57 am ,during an interview, R #8 stated that the DON and Certified Nursing Aide (CNA) #1 were sexually inappropriate with her. She stated that the DON had asked her if she ever been with a woman and whether she preferred to be with a man or with a woman. R #8 further stated that the DON told her that she (the DON)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-22 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to report an incident of alleged sexual inappropriateness to the State Survey Agency for 1 (R #2) of 3 (R #'s 2, 7 and 8) residents reviewed for sexual abuse allegations. If the facility fails to report incidents of abuse, then the State Agency will be unable to appropriately assess allegations for further investigation. This deficient practice could likely cause residents to feel frustrated and unsafe. The findings are: A. Record review of State Agency Consumer Complaint Intake, dated 01/25/24, revealed, that complainant was notified by a staff member that R #2 had reported that a male night Certified Nurse Assistant (CNA) would strip all her clothes off and make her lay in bed while he watched her. B. On 02/21/24 at 1:47 pm during an interview, R #2 stated there was a male worker who changed her and had her lay naked on her bed for a long time with the door to her room open. R #2 stated one of the other female workers stopped at the door and asked the male staff member what he was doing. The male worker said he was changing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-08-18 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure that they had sufficient staff to guarantee the needs of all 73 residents residing in the facility by not: 1. Using the appropriate number of staff to transfer resident with a Hoyer Lift (a mechanical device that helps staff to lift and transfer residents). 2. Having enough facility staff to meet the activities of daily living needs of the residents and providing baths/showers. These deficient practices are likely to negatively impact resident safety, comfort, and to impede (delay or prevent) processes such as timely showers and appropriate assistance. The finding are: Hoyer Lift: A. On 08/14/23 at 3:15 PM during an observation with R #274, CNA # 3 was observed entering R #274 room with Hoyer lift by herself. R #274 stated she did not want to be transferred to bed yet. CNA #3 agreed to return at later time. B. On 08/14/23 at 4:48 PM during an interview with CNA #3, she stated, she used Hoyer lift by herself to transfer R #274 to bed. She further stated when facility is short staffed, there is not enough staff to use…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-18 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to provide quality care for 1 (R #12) of 1 (R #12) resident reviewed for transfers/mobility. Failing to ensure that residents are allowed to transfer and have mobility around the facility is likely to cause psychosocial wellbeing and behavioral issues. The findings are: A. Record review facility face sheet for R #12 revealed admitting diagnoses which included: Hypertension (high blood pressure), Atherosclerotic Heart Disease of Native Coronary Artery (hardening of the arteries), Morbid (Severe) Obesity, Diastolic (Congestive) Heart Failure (heart attack), Chronic Pain, and Muscle Weakness. B. Record review of Activities of Daily Living (ADL) care plan for R #12 revealed the following: Focus: [name of resident] requires assistance for ADL care. Date Initiated: 06/06/2017; Revision on: 03/02/2022 Goal: [name of resident] ADL care needs will be anticipated and met throughout the next review period. Date Initiated: 06/06/2017; Revision on: 01/18/2023 Interventions: . Monitor for complications of immobility (e.g., pressure ulcers,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-18 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that the consultant pharmacist review for irregularities was acted upon by the medical director on a monthly basis for 1(R #21) of 1 (R #21) residents reviewed for unnecessary medications. If the facility fails to have the medical director act upon the monthly reviews, there is potential for residents to experience unnecessary drug interactions and potentially adverse side effects. The findings are: A. Record review of R #21 face sheet revealed resident was admitted into facility on 01/09/23 with following diagnoses, 1. ESSENTIAL (PRIMARY) HYPERTENSION (Pressure in blood vessels is too high). 2. PARKINSON'S DISEASE. (Brain disorder that causes involuntary movements) 3. TRANSIENT CEREBRAL ISCHEMIC ATTACK. (Temporary blockage of blood flow to the brain). 4. HEART FAILURE. (Condition when your heart doesn't pump enough blood for body's needs) B. Record review of R #21's physician orders dated 01/23/23 revealed, Propranolol HCl Oral Tablet (treats high blood pressure) 10 MG [Milligram]. Give 1 tablet by mouth two times…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-18 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to: 1. Ensure Insulin pens were labeled and dated. 2. Ensure that expired medications were not being stored with unexpired medications on the North Units medication cart and inside the North 100 and 200 unit's medication storage rooms. 3. Ensure that medications were stored properly and not found out of original labeled packaging. 4. Ensure expired medications were properly secured and stored inside of the 100 and 200 units medication storage room. 5. Ensure expired medication was not administered to R #27. These deficient practices are likely to negatively impact the health of all the residents on the 100 and 200 halls and on the North unit. Receiving expired medications could likely result in residents receiving medications that have lost their potency and effectiveness leaving them vulnerable to acquiring infections North units medication storage room: A. On 08/16/23 at 9:00 AM during observation of the North units medication storage room refrigerator two insulin pens were found on the top shelf inside a plastic bag with no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-18 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to provide proper infection control practices by: 1. Not having a closed door between the soiled laundry area and the clean laundry area. There is no negative pressure system observed in the soiled laundry area. 2. Not keeping doors to Covid 19 positive rooms closed off to hallways/common areas. 3. Not utilizing proper Personal Protective Equipment (PPE) such as gloves, during a Covid 19 outbreak, 4. Not utilizing bio hazard bags (a specially designed plastic or paper bag that is used to collect and transport bio hazard items) in laundry receptacles for means of transporting and identifying soiled contaminated laundry items to the washroom for proper laundering. 5. Not properly labeling Covid 19 contaminated laundry receptacles to identify them from common trash receptacles and storing them in hallway. 6. Not placing signs appropriately on doors during Covid outbreak to alert staff to don PPE prior to entering Covid 19 positive rooms. The findings are: A. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-18 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, record review and interview, the facility failed to ensure that there was a functioning call light system that allowed resident to call for assistance for 1 (R #223) of 1 (R #223) residents review for call lights. If the facility does not have a functioning call light system then residents are unlikely to get their immediate needs met by facility staff. A. On 08/14/23 at 5:27 PM, during observation of call light and interview R #223 stated the call light was not working. Call light was observed to be a push light on her bedside table marked with a red cross, plugged into wall pushed several times to confirm it is not functioning. B. On 08/14/23 at 5:30 PM during interview, LPN #1 confirmed the call light was not functioning. C. On 08/17/23 9:43 AM during interview, CNA #5 confirmed the call light not working and out of residents reach. D. On 08/17/23 10:13 AM during interview, Director of Maintenance stated, he had not been informed of R # 223's call light not working.
- Potential for harm · Dcited before2023-08-18 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and interview the facility failed to develop a comprehensive care plan for 1 (R #24) of 1 (R #24) reviewed for comprehensive care plans. This failure is likely to delay residents in developing plans of care that are effective for their optimal well-being. The findings are: A. Record Review of the Facility Face Sheet for R #24 revealed admitting diagnoses which Included: Depression (feeling of sadness), Epilepsy (involuntary muscle switching), Urinary Tract Infection (bladder infection), Dementia (memory loss), Muscle Weakness, Cognitive Communication Deficit (difficulty communicating), Dysphagia (difficulty swallowing), and Hypertension (high blood pressure). B. On 08/14/23 at 4:36 pm, during observation and interview, it was observed that R #24 did not have arms/side ear pieces for her glasses. R #24 stated that she had some difficulty with reading and watching television sometimes due to having to hold her glasses on her face to see. She stated the glasses had been broken for awhile and she had told the facility that her glasses were broken and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-18 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure 1 Certified Nurse Aides (CNA's #6) out of 5 sampled CNA's received the required in-service training of no less than 12 hours per year. This deficient practice is likely to result in the nurses' aides not receiving the necessary training to meet the care needs of the residents. The findings are: A. Record review of CNA # 6 personal file revealed that CNA #6 was hired on 06/07/2019. B. Record review of CNA # 6, 12-hour training's revealed that she has only completed 8 of the 12 hours of training since hire date. C. Record review of the facility staffing schedule dated August 2023 revealed the following: CNA #6 worked 08/03 - 08/06, 08/10 -08/13. D. On 08/18/23 at 9:30 AM during interview, CNE stated the 12 hours training for CNA # 6 were not completed.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$81,641 in federal fines across 1 penalty.
- $81,641 — penalty dated 2024-05-16
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.4 | -0.4 vs chain |
| Health inspection | 2 of 5 | 2.3 | -0.3 vs chain |
| Staffing | 2 of 5 | 2.5 | -0.5 vs chain |
| Quality measures | 3 of 5 | 3.5 | -0.5 vs chain |
The other 183 homes this chain runs (chain average 2.4★, per CMS)
Showing 40 of 183; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| SUMMIT CARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 07/25/2007 |
| FC-GEN OPERATIONS INVESTMENT LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 07/25/2007 |
| GENESIS HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SKILLED HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/05/2018 |
| SUMMIT CARE PARENT LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 01/01/2013 |
| SUN HEALTHCARE GROUP INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| BERG, MICHAEL | Individual | CORPORATE OFFICER | — | since 02/02/2015 |
| BRIDGEFORD, LAURA | Individual | CORPORATE OFFICER | — | since 06/01/2024 |
| MENDELSON, AVI | Individual | CORPORATE OFFICER | — | since 06/01/2024 |
| ORTIZ, RAYMOND | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/16/2025 |
| PADEN, CHERYL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/16/2025 |
CMS files one row per role, so the 17 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted.
9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $319K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NM
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Mexico Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 325077. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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