St. Anthony Healthcare and Rehabilitation Center
1400 West 21st Street, Clovis, NM 88101 · For profit - Corporation · 70 certified beds · (575) 762-4705 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (49) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $24,271 in federal fines (most recent 2025-01-02)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (60%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 5.1% | 11.3% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.4% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.9% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 0.9% | 2.0% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 4.4% | 2.0% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.9% | 3.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 2.9% | 11.7% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 28.4% | 14.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.5% | 98.7% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.8% | 5.2% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 21.4% | 20.0% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 37.5% | 14.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.7% | 1.1% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 96.0% | 86.4% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 22.7% | 22.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 22.4% | 15.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.88 | 1.65 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 5.07 | 2.81 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
46.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 25 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 61.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 34 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.17 therapist hours per resident per day in 2026Q1 — more than 15% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 30% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 46.8%CMS range 33.9–62.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.2%CMS range 6.2–13.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 61.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 47.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 58.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 91.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.1% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.6%CMS range 4.0–13.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.75 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 70 beds and averages 55.0 residents a day — about 79% occupied, or roughly 15 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.26 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.35 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.05 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.86 hrs/resident/day on weekends vs 3.42 on weekdays — 16% thinner on weekends. RN hours go from 0.39 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 60% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
49 citations, most serious first. The 12 most serious are shown; the remaining 37 are one tap away and print in full.
- Immediate jeopardy · Jcited before2024-07-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to: 1. Ensure the environment was free of accident hazards when water temperatures were not maintained at a safe temperature level for six of 20 residents (Resident (R) 31, R23, R43, R22, R18, and R41) residing on the dementia care unit. 0n 07/19/24, water temperatures at the hand washing sinks on the dementia care unit were recorded to be 123.4 degrees Fahrenheit (F). Water temperatures were adjusted but no monitoring occurred. On 07/24/24, water temperatures in two resident bathrooms were noted to be 122 degrees F and 125 degrees F. The water temperatures were not adjusted after water was measured to be in excess of 120-degree F. The failure to maintain water temperatures at a safe level had the potential to cause serious burns or injuries for the residents, and 2. Provide supervision to prevent accidents related to falls for one of three residents (R42) reviewed for falls out of total sample of 23. The facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-01-02 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide pain relief for 8 hours since admission to the facility for 1 (R #1) of 3 (R #1, R #5, and R #8) residents reviewed for pain. This deficient practice likely resulted in R #1 experiencing significant pain which led to her calling 911 for relief and discharging from the facility against medical advice. The findings are: A. Record review of R #1's admission Record revealed the resident was admitted on [DATE] following hip surgery on 10/22/24. B. Record review of R #1's physician's order, dated 10/25/2024 at 4:15 pm, revealed the following orders: - Gabapentin (nerve pain medication and anticonvulsant), 400 milligram (mg), oral tablet three times a day for neuropathic pain, as needed (PRN), - Norco (hydrocodone-acetaminophen; opioid pain medication), 7.5-325 mg, every six hours for pain, - Ibuprofen (anti-inflammatory and pain medication), 800 mg, every eight hours PRN. - The record did not contain an order for Tylenol (acetaminophen; pain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-07-01 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview, the facility failed to provide respiratory care in accordance with professional standards for 4 (R #2, R #3, R #5, and R #6) of 4 (R #2, R #3, R #5, and R #6) residents reviewed for respiratory care when the staff failed to:1. Ensure medical orders included the amount of oxygen (a specific flow rate; measurement of the volume of liquid or gas moving per unit of time) and the delivery method (i.e. Nasal canula, simple mask, or non-rebreather mask) for R #6.2. Ensure oxygen tubing included a label with a date indicating when tubing was changed for R #2, R #3, and R #5).These deficient practices are likely to result in residents receiving too much, not enough oxygen, and increase their risk of infection which can lead to worsening of their conditions.The findings are:A. Record review of the facility's Oxygen Concentrator policy, revised on 08/07/23, revealed the following:1. All oxygen components should be labeled and dated.2. The first step to setting up oxygen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-07-01 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure timely acquisition and provision of ordered narcotic pain medication for 1 (R #6) of 1(R #6) resident who required post operative pain management. This failure resulted in a delay in receiving prescribed narcotic medication which has the potential to cause the resident unnecessary pain and anguish. The findings are:A. Record review of the facility's Medication Ordering and Receiving From Pharmacy Provider, Ordering and Receiving Controlled Medications policy, dated 01/2023, revealed the Drug Enforcement Agency (DEA) requires a pharmacy must have a valid prescriber signed prescription in order to dispense controlled substances. In emergency situations, verbal authorization may be given by the prescriber to the pharmacist for a new order. B. Record review of R # 6's face sheet revealed he was admitted to the facility on [DATE] with the following diagnoses:1. Surgical Amputation,2. End stage renal disease (ESRD; chronic irreversible kidney…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-11-18 · tag F0757 — failed to avoid unnecessary drugs — patternEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure each resident's drug regimen was free from unnecessary drugs by ensuring adequate indication of use for medications based off of the residents' diagnosis for 3 (R #1, R #2, and R #3) of 3 (R #1, R #2, and R #3) residents reviewed for unnecessary medications. This deficient practice could likely lead to adverse drug effects and poor patient outcomes. The findings are: R #1A. Record review of R #1's face sheet revealed R #1 was admitted into the facility on [DATE] with the following diagnoses:1. Anxiety Disorder (mental health condition characterized by excessive and persistent worry and anxiety that is difficult to control),2. Cognitive Communication Deficit (difficulties in communication arising from impairments in cognitive functions like attention, memory, and executive functions, rather than problems with speech or language itself),3. Dementia (a condition where memory loss, confusion, difficulty with decision-making is present, but the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-14 · tag F0761 — failed to label and store drugs safely — widespreadEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure safe medication storage practices by not ensuring the following:1. The medication carts were locked while unattended, 2. The medical supply storage rooms were kept free of expired medications, 3. Supplies and medications were stored according to manufacturer's temperature instructions. These deficient practices have the potential to affect all 61 residents as identified by the census provided by the Activities Coordinator on 08/10/25. If the facility does not ensure safe storage practices, then residents are at risk for unauthorized persons to have access to medications and adverse effects due to improper storage. The findings are: Medication Carts:A. On 08/10/25 at 10:22 am, during an observation of the facility, the medication cart located near the nurse's station was found unlocked and unattended. B. On 08/10/25 at 10:25 am, during an interview with Registered Nurse (RN) #1, he confirmed that the medication cart near nursing station was not locked and should be. C. On 08/11/25 at 8:30 am, during an observation of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-08-14 · tag F0803 — failed to meet residents' dietary needs — widespreadEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interviews, the facility failed to ensure the nutritional needs and preferences were met for all 61 residents listed on the facility census provided by the Administrator (ADM) on 08/10/25, when staff failed to complete the following: 1. Serve food items that were listed on the menu. 2. Provide residents with the opportunity to select their choice from the menu or alternate menu in advance of meal service. These deficient practices are likely to lead to residents experiencing frustration, depression, and weight loss due to not knowing what food is being served or being able to choose what they eat. The findings are: A. Record review of the posted lunch menu for 08/10/25 revealed the following food items listed to be served:1. Main menu had herb crusted roast pork, dinner roll, baked potato, green beans and onions.2. Alternate item for herb crusted roast pork was meatballs. 3. Dessert was cinnamon cheesecake. B. On 08/10/25 at 12:52 pm, observation of the lunch meal revealed turkey and mashed potatoes, or quiche, dinner roll, and tater tots…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-14 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to maintain the kitchen in a sanitary manner when staff failed to complete the following: 1. Maintain the ice machine in a manner to prevent contamination and foodborne pathogens, 2. Maintain the coffee, juice, and tea machines in a clean and sanitary manner, 3. Properly store food items,4. Maintain the kitchen environment in a clean and sanitary manner.These failures have the potential to result in cross contamination, the growth of foodborne pathogens, and foodborne illnesses. The findings are: A. On 08/10/25 at 10:00 am, a random observation of the kitchen revealed the following: 1. The ice machine was approximately three quarters of the way full of ice, had dried residue on the inside of the machine and what appeared to be dried food particles and splatters on the outside of the machine. 2. The coffee, juice, and tea machines were visibly dirty with dried spills and splatters on them.3. A sign on the door of the walk-in refrigerator indicates it is out of service. The walk-in refrigerator contained two boxes of molded…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-14 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to develop and implement an ongoing infection prevention and control program (a program that is used to prevent, recognize, and control the onset and spread of infections) by not providing the following:Enhanced Barrier (EBP) signs not visible outside of rooms with precautions,Hand Sanitizing,This failed practice has the potential to result in the spread of infectious diseases and residents to be at risk of contracting infections, hospitalization, and death. The findings are:Enhanced BarriersA. On 08/10/25 at 10:22 am, during a random observation of the facility, Personal Protective Equipment (PPE; protective clothing, face masks, goggles, or other garments or equipment designed to protect the wearer's body from injury or infection) were hanging on the doors outside rooms 200, 202, 205, 215, 217, and 222. Enhanced barrier precaution signs for rooms [ROOM NUMBERS] were not visible and were found tucked behind yellow PPE gowns.B. Record review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-08-14 · tag F0887 — widespreadEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to maintain documentation related to staff COVID-19 (an acute respiratory disease in humans characterized mainly by fever and cough and capable of progressing to severe symptoms and in some cases death, especially in older people and those with underlying health conditions) vaccinations (treatment with a vaccine to produce immunity to a particular infections disease or pathogen) for 4 (CNA #1, CNA #2, CNA #3, and CNA #4) of 4 (CNA #1, CNA #2, CNA #3, and CNA #4) staff members reviewed for COVID-19 vaccinations and at a minimum provide the following:1. Staff were given education of the COVID-19 vaccination regarding the benefits and potential risks associated with COVID-19 vaccine,2. Staff were offered the COVID-19 vaccine or information on obtaining COVID-19 vaccine. 3. Staff were given opportunity to decline the COVID-19 vaccination.This deficient practice could likely result in staff not having the knowledge or opportunity to get needed vaccinations. The findings are:CNA #1'sA. Record review of CNA #1's personnel file…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-14 · tag F0908 — failed to keep essential equipment working — widespreadKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure essential equipment was in safe operating condition by not cleaning, repairing, or replacing the following: 1. The cleaning solution dispenser above the three-compartment sink.2. The walk-in refrigerator. 3. The freezer located in the kitchen. 4. The water heater located in the kitchen. If the facility does not keep essential equipment in the kitchen in safe operating condition, then all 61 residents residing in the facility (according to the facility census that was provided by the administrator (ADM) on 08/10/25) could experience increase in foodborne illnesses and food not being prepared properly. The findings are:A. On 08/10/25 at 10:00 am, a random observation of the kitchen revealed the following: 1. The cleaning solution dispenser above the three-compartment sink had a cloth tied around it with water pouring from it into the sink. 2. A sign on the door of the walk-in refrigerator indicated it was out of service. The walk-in refrigerator contained two boxes of molded biscuits, a box of individual portion…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-14 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to report the results of all investigations to the State Survey Agency within five working days of an incident for 2 (R #32 and R #64) of 2 (R #32 and R #64) residents reviewed for abuse or neglect. If the facility is not submitting the summary of the facility's investigation to the State Survey Agency, then the State Survey Agency is unable to appropriately triage (review) the allegation for further investigation. The findings are:R #32A. Record review of the facility's list of reportable incidents revealed an incident for R #32 dated 05/15/25. Review of this incident revealed the facility received an extension to submit the five-day report, making the due date 05/27/25. B. Record review of the facility's five-day report revealed the facility failed to meet the extended due date as it was completed and submitted to the State Survey Agency on 06/09/25.R #64C. Record review of the facility's list of reportable incidents revealed an incident for R #64 dated 05/12/25. Review of this incident revealed the facility received an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 37 citations
- Potential for harm · D2025-08-14 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to keep residents free from physical restraints for 1 (R #4) of 1 (R #4) resident reviewed for restrictions when staff used a wander guard (wearable technology used to keep residents from wandering or eloping from the facility unattended) for a resident that no longer needs a wander guard. This deficient practice could likely result in R #4 being unnecessarily restricted. The findings are: A. Record review of R #4's admission Record revealed R #4 was admitted to the facility on [DATE], with the following diagnoses:1. Dementia in other diseases classified elsewhere, unspecified severity, with mood disturbance (marked by a severe decline in cognitive functions, such as thinking, reasoning, and remembering, to the extent that it interferes with the person's daily life), 2. Thyrotoxicosis, unspecified without thyrotoxic crisis or storm (too much thyroid hormone in your body. Common symptoms include unexplained weight loss, a rapid heart rate and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-14 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure staff revised the care plan for 1 (R #32) of 3 (R #9, R #32, and R #65) residents reviewed when staff failed revise R #34's care plan to include elopement risk and use of a wander guard (wearable technology used to keep residents from wandering or eloping from the facility unattended). This deficient practice is likely to result in residents' care and needs not being addressed. The findings are: A. Record review of R #32's face sheet revealed she was admitted to the facility on [DATE] with the following diagnoses: 1. Other pulmonary embolism (a blood clot that blocks blood flow to an artery in the lungs),2. Bipolar disorder (a disorder associated with episodes of mood swings ranging from depressive lows to manic highs), 3. Schizoaffective disorder (a mental condition that causes both psychosis and mood problems),4. Essential (primary) hypertension (HTN; high blood pressure),B. On 08/10/25 at 11:00 am an observation of R #32…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-14 · tag F0732 — isolatedPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to post nurse staffing data daily, at the beginning of the shift that included the following: 1. Facility name. 2. The current date. 3. The total number and the actual hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift: 1. Registered nurses. 2. Licensed practical nurses. 3. Certified nurse aides. 4. Resident census. This deficient practice could likely result in residents and visitors not having the staffing information readily available. The findings are:A. On 08/10/25 at 10:00 am, an observation of the main entrance revealed the nurse staffing data sheet was dated 08/08/25. B. On 08/13/25 at 1:22 pm, during an interview with the Administrator, she confirmed the nursing staffing data sheet should be posted daily and it was not.
- Potential for harm · D2025-08-14 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based observation, record review, and interviews, the facility failed to ensure residents were free from significant medication errors by not administering medications as ordered for 1 (R #2) of 1 (R #2) resident reviewed for medication administration. This deficient practice could likely lead to severe negative effects on the residents. The findings are: A. Record review of R #2's admission Record revealed she was admitted to the facility on [DATE] with diagnoses of peripheral vascular disease (PVD; poor circulation) and heart failure. B. On 08/13/25 at 11:15 am, an observation and interview with R #2 revealed that she had not received her Lidocaine External Patch and she had no wraps on her legs. C. Record review of R #2's current physician orders revealed the following orders:1. Lidocaine external patch to be applied to her upper back topically in the morning for back pain, end date of 08/31/25.2. An order dated 01/03/25 to wrap R #2's bilateral legs with an ACE bandage daily for edema (swelling caused by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-05-29 · tag F0585 — failed to handle grievances — widespreadHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to conduct an in-dept investigation, correct the grievance allegations, and notify residents of the outcome of their grievances. These deficient practices have the potential to affect all 62 residents (residents were identified using the census provided by the Administrator on 05/28/25) residing in the facility. If the facility is not investigating, correcting, and notifying residents of their grievance allegations then residents are likely to feel unheard and unimportant. The findings are: A. On 05/28/25 at 10:45 am during an interview with R #1, he stated that he has filed several grievances with the facility regarding the food and has never received an outcome. B. On 05/28/25 at 11:15 am during an interview with R #2, he stated that he has filed several grievances with the facility regarding several issues and has never received an outcome. C. On 05/28/25 at 1:40 pm during an interview with R #6, she stated that she has filed a couple grievances with the facility regarding food and showers and has never received an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-05-29 · tag F0761 — failed to label and store drugs safely — widespreadEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to secure medications in a medication cart and a treatment cart for all 62 residents living in the facility (residents were identified by the census list provided by the Administrator on 05/28/25). This deficient practice could result in residents obtaining medication not prescribed to them resulting in adverse side effects. The findings are: A. On 05/28/25 at 1:45 pm, an observation of the facility revealed the medication cart was located by room [ROOM NUMBER] and was unlocked. B. On 05/28/25 at 1:46 pm, during an interview Licensed Practical Nurse (LPN) #1, she confirmed that the medication cart was unlocked. C. On 05/29/25 at 10:11 am, an observation of the facility revealed the treatment cart was in the 200 hall near the nurse's station and was unlocked. D. On 05/29/25 at 10:13 am, during an interview LPN #2, she confirmed that the medication cart was unlocked. E. On 05/29/25 at 11:20 am, during an interview with the Director of Nursing (DON), she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-05-29 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and observation, the facility failed to serve food that is palatable, attractive, and at a safe and appetizing temperature. This deficient practice has the potential to affect all 62 residents' ability to eat and enjoy their meals, may decrease their quality of life, and could likely lose weight. The findings are: A. Record review of R #1's admission record revealed he was admitted to the facility on [DATE] with the following diagnoses: 1. Spinal Stenosis, cervical region, 2. Type 2 diabetes mellitus with hyperglycemia 3. Depression, unspecified, 4. Chronic diastolic (congestive) heart failure. B. Record review of R #1's quarterly Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff) dated 10/18/24, revealed a Brief Interview for Mental Status (BIMS; a screening for cognitive impairment) score of 15, cognitively intact. C. On 05/28/25 at 10:45 am, during an interview with R #1, he stated that the food does not taste good, food that is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-29 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interviews, the facility failed to provide a comfortable and homelike environment by: 1. Not repairing the peeling and chipped paint, 2. Not repainting areas of repair to match the rest of the wall, 3. Handrails in the 200-hall appeared worn and needed repair/refinishing, 4. Using an overhead paging system to announce phone calls for staff members and to call staff members to the office. These deficient practices could affect everyone that lives in the 200-hall as identified by the Daily Census provided by the Administrator (ADM) on 05/28/25 and will likely cause residents to feel like they are not living in a comfortable home-like environment and make them feel they are not valued. The findings are: A. On 05/29/25 at 9:36 am a random observation of the facility revealed the following: 1. Peeling and chipped paint on the walls throughout the 200-hall. 2. A section of the wall, close to the therapy entrance, approximately two feet wide and one foot tall, where it appears an object once hung on the wall is not repainted to match the rest of the wall. 3.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-29 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview, the facility failed to have evidence that all allegations of abuse, neglect, exploitation or mistreatment were thoroughly investigated to prevent further incidents from occurring. This deficient practice could likely affect all 62 residents residing in the facility according to the census provided by the Administrator (ADM) on 05/28/25. If the facility is not thoroughly investigating and maintaining evidence of the investigations then residents are at a higher risk of being abused, neglected, exploited, or mistreated. The findings are: A. On 05/28/25 at 2:43 pm during an interview with the Administrator, she stated that she does not have evidence of any investigations conducted since 01/01/25 due to the previous Social Services Director taking the Reportable Binder (a binder the facility uses to keep all documentation and evidence of investigations) when she left. The ADM confirmed that she had to start a new binder as of 05/01/25.
- Potential for harm · Ecited before2025-05-29 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure the comprehensive care plan was accurate for 2 (R #1 and R #7) of 2 (R #1 and R #7) residents reviewed for care plan accuracy. This deficient practice could likely result in staff not understanding and implementing the most appropriate interventions and treatments for the residents. The findings are: R #1 A. Record review of R #1's admission record revealed he was admitted to the facility on [DATE] with the following diagnoses: 1. Spinal Stenosis, cervical region (narrowing of one or more spaces within the spinal canal), 2. Type 2 diabetes mellitus with hyperglycemia (blood sugar levels rise significantly), 3. Depression, unspecified, 4. Chronic diastolic (congestive) heart failure. B. Record review of R #1's quarterly Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff) dated 10/18/24, revealed a Brief Interview for Mental Status (BIMS; a screening for cognitive impairment) score of 15, cognitively…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-29 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide activities of daily living ADL; (activities related to personal care such as bathing, showering, dressing, walking, toileting, and eating) assistance for baths and showers for 1 (R #7) of 1 (R #7) dependent resident sampled for ADLs. If the facility is not assisting the residents to bathe or shower, then residents are likely to feel unimportant, dirty and could develop further or worsening health issues. The findings are: A. Record review of R #7's Document Survey Report (documentation showing ADL support/care completed), dated 11/28/24 through 04/28/25 revealed the following: 1. On 12/30/24 R #7 received a bed bath. 2. On 01/11/25 R #7 received a bed bath. 3. On 01/19/25 R #7 received a bed bath. 4. On 01/26/25 R #7 received a bed bath. 5. On 02/02/25 R #7 received a bed bath. 6. On 02/08/25 R #7 received a bed bath. 7. On 02/15/25 R #7 received a bed bath. 8. On 03/03/25 R #7 received a bed bath. 9. On 03/10/25 R #7 received a bed bath. B. On 05/29/25 at 12:20 pm during an interview with the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to keep residents free from accidents for 2 (R #5 and R #7) of 2 (R #5 and R #7) residents reviewed for accidents when staff failed to: 1. Put interventions in place to reduce the risk of falls for R #5. 2. Implement appropriate post-fall interventions (ensure the health and safety of residents after a fall by completing actions such as neurochecks) for R #5 and R #7. These deficient practices could likely result in residents getting injured during falls or injuries going unnoticed after a fall. The findings are: R #5 A. Record review of R #5's admission record revealed she was admitted to the facility on [DATE] with the following diagnoses: 1. Dementia (a group of conditions characterized by impairment of at least two brain functions, such as memory loss and judgement), 2. Major depressive disorder (depression; a mood disorder that causes a persistent feeling of sadness and loss of interest), severe with psychotic symptoms, 3. Reduced…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to provide respiratory care in accordance with professional standards for 3 (R #2, R #3, and R #4) of 3 (R #2, R #3, and R #4) residents reviewed for respiratory care when staff failed to change the oxygen concentrator (a medical device that provides extra oxygen) tubing. If the facility fails to provide new, clean tubing for oxygen concentrators then residents are at risk of becoming ill. The findings are: R #2 A. Record review of R #2's admission record revealed R #2 was originally admitted to the facility on [DATE] with the following diagnoses: 1. Chronic obstructive pulmonary disease (CODP; lung disease), 2. Quadriplegia (paralysis of all four limbs), 3. Type 2 diabetes mellitus (DM2; a condition results from insufficient production of insulin causing high blood sugar), 4. Morbid obesity (severely overweight). B. Record review of R #2's current medical orders revealed the following: 1. An order, dated 08/15/24, for oxygen at three liters…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-29 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to update the resident's medical chart and to ensure the resident's current advance directive and New Mexico Orders for Scope of Treatment (MOST) form (a document which provides an individual's wishes for emergency and lifesaving care) matched the order in the electronic health record (EHR) for 1 (R #7) of 2 (R #1 and R #7) residents reviewed for advance directives when staff failed to update the resident's code status. This deficient practice is likely to result in confusion, delay, and residents not having their wishes honored if a life-threatening event occurred. The findings are: A. Record review of R #7's face sheet revealed R #7 was admitted into the facility on [DATE]. B. Record review of R #7's physician orders dated [DATE], revealed R #7 chose a do not resuscitate (DNR; does not want to have CPR attempted on them if their heart or breathing stops) for her advanced directive code status. C. Record review of R #7's current advance directive and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-30 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop an accurate, person-centered comprehensive care plan for 1 (R #1) of 3 (R #1, R #2, and R #3) residents reviewed. If the facility is not updating the care plan to reflect the treatment needs for wound care, then the residents could likely experience a worsening of existing wounds or the development of new wounds. The findings are: A. Record review of R #1's admission Record revealed R #1 was admitted to the facility on [DATE] with the following multiple diagnosis: 1. Unspecified fracture of shaft humerus (break in the long bone of the upper arm), unspecified arm, subsequent encounter for fracture with routine healing. 2. Type 2 diabetes mellitus without complications. 3. Long term (current) use of insulin (a hormone that regulates blood sugar levels by moving glucose from the blood into cells). 4. Long term (current) use of anticoagulants (a substance that is used to prevent and treat blood clots). 5. Pressure ulcer (an injury to skin and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-30 · tag F0661 — isolatedEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide a discharge summary that included a recapitulation (a summary describing the resident's course of treatment while residing in the facility) and a reconciliation of all medications at the time of discharge for 1 (R #1) of 1 (R #1) resident reviewed for discharge. This deficient practice could likely lead to the receiving facility, community agency, or family member not knowing what the current care needs and/or current medications are for the resident. The findings are: A. Record review of R #1's admission Record revealed R #1 was admitted to the facility on [DATE] with the following diagnoses: - Unspecified fracture of shaft humerus (break in the long bone of the upper arm), unspecified arm, subsequent encounter for fracture with routine healing. - Type 2 diabetes mellitus without complications. - Long term (current) use of insulin (a hormone that regulates blood sugar levels by moving glucose from the blood into cells). - Long term (current)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-07-26 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and documentation review, the facility failed to ensure food was stored and served in a sanitary manner. This had the potential to result in the spread of infections and food born illnesses for 59 of 59 residents residing in the facility. Findings include: 1. During an observation on 07/23/24 at 9:30 AM, the temperature of the walk-in refrigerator was 49 degrees Fahrenheit (F) on both the outside and inside thermometers. The refrigerator contained two large roasts; two large bags of lettuce; an open, partially used gallon container of mayonnaise; an open container of alfredo sauce; two large bags of cut up potatoes; two cases of margarine; and two boxes of angel food cake. The bags of lettuce did not have a use-by date on them because they had been removed from their original box. The lettuce in one of the bags was turning brown. On 07/23/24 at 10:13 AM, the refrigerator temperature remained at 49 degrees F. The Dietary Manager (DM) verified the temperature was 49 degrees F and stated they had been having problems with the refrigerator maintaining…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-07-26 · tag F0908 — failed to keep essential equipment working — widespreadKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and review of facility documents and policies, the facility failed to maintain the walk-in refrigerator to ensure it functioned properly and maintained a safe operating temperature. This had the potential to result in food-borne illness as the result of not holding food at a safe temperature level. This had the potential to affect 59 of 59 residents in the facility. Findings include: During an observation on 07/23/24 at 9:30 AM, the temperature of the walk-in refrigerator was 49 degrees Fahrenheit (F) on both the outside and inside thermometer. The refrigerator contained two large roasts; two large bags of lettuce; an open, partially used gallon container of mayonnaise; an open container of alfredo sauce; two large bags of cut up potatoes; two cases of margarine; and two boxes of angel food cake. On 07/23/24 at 10:13 AM, the refrigerator temperature remained at 49 degrees F. The Dietary Manager (DM) verified the temperature of 49 degrees F and stated they had been having problems with the refrigerator maintaining its' temperature for the past four…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-07-26 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to ensure restorative services were provided as ordered by the physician for five of eight residents (Residents (R) 47, R54, R46, R11, and R34) reviewed for restorative services out of a total sample of 23. This had the potential to cause avoidable decline in the residents' functional abilities. Findings include: 1. Review of R37's Face Sheet, located in the Profile tab of the electronic medical record (EMR,) revealed R37 was admitted to the facility on [DATE] with diagnoses including quadriplegia, contracture of the right and left hand, and obesity. Review of R37's Restorative Nursing Referral, dated 03/27/24 and located in the restorative nursing binder in therapy, revealed R37 was to receive exercises of passive range of motion (ROM) five times a week to the upper extremities by the Restorative Nursing Assistant, who was Certified Nursing Aide (CNA)1. Review of R37's Restorative Nursing Care Plan, dated 03/27/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-26 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to provide an ongoing program of activities to meet the needs and interests of five of six residents (Resident (R) 43, R38, R47, R22, and R42) reviewed for activities out of a total sample of 23. This failure had the potential to cause diminished quality of life for all residents who resided on the dementia care unit. Findings include: Review of R43's quarterly Minimum Data Set (MDS), located under the MDS tab of the electronic medical record (EMR) and with an Assessment Reference Date (ARD) of 05/27/24, revealed R43 was admitted to the facility on [DATE]; had diagnoses of schizophrenia, dementia with other behavioral disturbances, and cognitive communication deficit; and was coded as being severely impaired for cognitive skills for daily decision making. Review of R43's Care Plan, revised 06/06/24 and located under the Care Plan tab of the EMR, recorded it was important for R43 to have the opportunity to engage in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-26 · tag F0925 — failed to control pests — patternMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, it was determined the facility failed to maintain an environment free of flies. Flies were observed in resident rooms, dining rooms, hallways, and in the therapy room, landing on residents and their food. This had the potential to affect 59 of 59 residents who resided at the facility, and the potential to result in food borne illness and the spread of infection and diseases. Findings include: 1. Review of Resident (R) 29's Face Sheet, located under the Profile tab of the electronic medical record (EMR), revealed R29 was admitted to the facility on [DATE] with diagnoses including dementia. Review of R29's admission Minimum Data Set (MDS), located under the MDS tab of the EMR and with an Assessment Reference Date (ARD) of 06/14/24, revealed R29 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated the resident was cognitively intact. During a dining observation on 07/23/24 at 12:30 PM, where R29 was present,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-26 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on an interview, record review, and facility policy review, the facility failed to ensure the resident's right to participate in the care planning process for two of two residents (Resident (R) 32 and R48) reviewed for care plans out of a total sample of 23. This failure placed the residents at risk for unmet care needs due to a lack of resident involvement in their care. Findings Include: 1. Review of R32's admission Record, located under the Profile tab of the electronic medical record (EMR), revealed R32 was admitted to the facility on [DATE] with diagnoses that included bipolar disease. It was recorded R32 was her own representative. Review of R32's admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 04/16/24 and located under the MDS tab of the EMR, revealed R32 scored 15 out of 15 on the Brief Interview for Mental Status (BIMS), which indicated the resident was cognitively intact. Review of R32's Progress Note, dated 07/18/24 at 2:35 PM and located under the Progress Notes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-26 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and review of facility policy, the facility failed to administer medications in a manner to prevent cross contamination for five of eight residents (Resident (R) 18, R43, R9, R42, and R5) residents observed receiving medications out of a total census of 59 and failed to complete wound care in a manner to prevent cross contamination for one of one resident (R11) reviewed for pressure ulcers out of a total sample of 23. The failure had the potential to cause residents to be exposed to pathogens and increased the risk of infection. Findings include: 1. During an observation of the medication administration pass on 07/25/24 at 7:06 AM, Licensed Practical Nurse (LPN) 1 completed a blood pressure check for R18, gave the resident her medication, and returned to the medication cart. LPN1 did not sanitize or wash her hands after resident contact. Continuing with the medication administration observation on 07/25/24 at 7:17 AM, LPN1 prepared the medications for R43, completed a blood pressure check, gave the resident her medication, and went…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-06-15 · tag F0572 — widespreadGive residents a notice of rights, rules, services and charges.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure that staff reviewed Resident's Rights during the resident's stay or Resident Council Meetings for 11 (R #1, R #5, R #6, R #13, R #14, R #18, R #19, R #32, R #35, R #41, and R #42) of 11 (R #1, R #5, R #6, R #13, R #14, R #18, R #19, R #32, R #35, R #41, and R #42) residents sampled during a Resident's Council meeting. This deficient practice could likely result in residents feeling uninformed, not respected, vulnerable and susceptible to abuse or neglect. The findings are: A. On 06/12/23 at 9:30 am, during interview with R #6, R #5, R #13, R #41, R #18, R #1, R #35, R #32, R #19, R #14, and R #42 during a Resident Council meeting, it was revealed that resident rights are not being reviewed with residents. B. Record review of the prior six (6) months of Resident Council Minutes ([DATE] to June 2023) did not show documentation that resident rights had been discussed during the meetings. C. On 06/13/23 at 3:45 pm, during an interview with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-06-15 · tag F0577 — widespreadAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure that the most recent survey results completed by Federal and State Surveyors and any plans of correction in effect is readily and easily accessible for residents, visitors, and their legal representatives. This deficient practice has the potential of affecting all 49 residents identified on the facility census list provided by the Administrator on 06/11/23. The findings are: A. On 06/11/23 at 10:00 am, during a facility observation, a sign in the entrance stated the survey book (book that contains the most recent Federal and State surveys and plans of correction) was only available if you checked with the Administrator. B. On 06/12/23 at 9:30 am, interview with R #5, R #6, R #13, R #14, R #18, R #19, R #32, R #35, R #41, and R #42 during a Resident's Council meeting, it was revealed that the survey book was not readily available to the residents, their visitors, staff, or the general public. Residents stated they had to get the book from the Administrator. C. On 06/14/23 at 2:25 pm, during an interview with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-06-15 · tag F0726 — failed to have competent, trained nursing staff — widespreadEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that five (5) Certified Nursing Aides (CNA's) (CNA's #2, #3, #5, #7 and #8) of 5 (CNA's #2, #3, #5, #7 and #8) CNA's had documented and demonstrated competencies (ability of an individual to do a job properly), before they worked with the residents. All 49 residents, as identified by the facility census provided by the Administrator on 06/11/23, residents could likely be affected by this deficient practice, which could lead to the residents not receiving the care and services as described on their care plan and making them susceptible to improper care. The findings are: A. Record review of staff personnel and training files revealed the following: 1. CNA #2- No competencies (testing/observations conducted to ensure proper job skills) were in employee file. 2. CNA #3- No competencies were in employee file. 3. CNA #5- No competencies were in employee file. 4. CNA #7- No competencies were in employee file. 5. CNA #8- No competencies were in employee file. B. Record review of facility Nursing Services policy, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-06-15 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to store and maintain foods under sanitary conditions by not ensuring food items in the dry storage, refrigerator, and freezer were properly labeled and/or dated. These deficient practices are likely to affect all 49 residents listed on the resident census list provided by the Director of Nursing (DON) on 06/11/23, and could lead to foodborne illnesses in residents if food is not being stored properly and safe food handling practices are not adhered to. The findings are: A. On 06/11/23 at 10:24 am, during an observation of the facility kitchen, the following was noted in the kitchen freezers, kitchen refrigerators, and kitchen dry storage: 1. Diced potatoes in a box (undated) 2. Watermelon in a box (undated) 3. Fruit in a box (undated) 4. Ground meat in a box in the refrigerator (undated) 5. Multiple pitchers of red fluid in the refrigerator (undated) 6. Clear cups of fruit, pudding in the refrigerator (undated) 7. Open gallon of milk in the refrigerator (undated) 8. Multiple spices to include cumin, basil, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-06-15 · tag F0921 — failed to keep a safe, functional, sanitary building — widespreadMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to provide a safe, functional, and comfortable environment for all 49 residents, as identified by the facility census provided by the Administrator on 06/11/23, by failing to maintain, repair and resurface building/walls and the hand rail system. This deficient practice is likely to affect their safety and psychosocial well being. The findings are: A. On 06/12/23 at 4:14 pm, during an observation of the facility environment revealed: 1. All Hand rails had a very worn finish and were in need of repair/refinishing 2. A fly light (blue light that attracts flies to a stick paper) at end of 200 hallway was unplugged and cord was hanging down/loose (possible resident choking/entanglement hazard) 3. The main dining area was monochrome in color and was lacking homelike quality/bright cheerful decoration. 4. The receptionist entry (little area off of the dining room that residents have access to) had items stacked and was cluttered and unsightly. B. Record review of facility resident rights policy, dated 11/28/16, page…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-15 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to notify residents of the findings of their grievances. This deficient practice could likely affect all 49 residents who reside at the facility grievances. If the facility does not provide responses to grievances, then residents may not feel that their concerns are being resolved or important to the facility administration. The findings are: A. On 06/12/23 at 9:30 am during an interview with Resident's Council members, residents stated they were not being notified of the results of their grievances. The members said they were all aware of how to file a grievance and many stated they had filed written grievances to the facility. Three of the members, (R #1, R #5 and R #32) stated they had filed grievances in the past but could not recall the dates and never received a response to their grievances, notifying them of the outcome. B. Record review of the resident grievance logs did not indicate that residents were being notified of the results of their grievances. C. On 06/14/23 during an interview with the Social Services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-15 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and interview, the facility failed to develop a comprehensive care plan and implement a comprehensive care plan for 3 (R #7, 22, and 47) of 4 (R #7, 22, 47, and 49) residents reviewed for comprehensive care plans: Develop a comprehensive care plan for R #7 and R #47 residents; Implement a comprehensive care plan for R #22. This failure is likely to delay residents in receiving benefits from, or improving, related to plans of care that are effective for their optimal well-being. The findings are: Resident #7: A. Record review of facility face sheet for R #7, dated 04/26/23, revealed admitting diagnoses which included: Atherosclerotic Heart Disease (hardening of the arteries), Heart failure, Hypertension (high blood pressure), Type 2 Diabetes (high blood sugar), Hypothyroidism (low hormones), and Diverticulitus of intestine (swelling of intestine). B. Record review of progress notes, dated 05/15/23, for R #7 revealed that she was to have 2 LPM (liters per minute) of oxygen (O2) via nasal cannula (device to supply oxygen to the nostrils of a person)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-15 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to have physician orders for 1 (R #7) of 1 (R #7) resident by administering oxygen without a physician's order. If the facility fails to obtain orders for the administering of oxygen, it could likely cause the resident to not receive the therapeutic benefits, resulting in possible harm to the resident. The findings are: A. Record review of facility face sheet, dated 04/26/23, for R #7 revealed admitting diagnoses which included: Arteriosclerotic Heart Disease (hardening of the arteries), Heart failure, Hypertension (high blood pressure), Type 2 Diabetes (high blood sugar), Hypothyroidism (low hormones), and Diverticulitus of intestine (swelling of intestine). B. Record review of progress notes, dated 05/15/23, for R #7 revealed that she was to have 2 LPM (liters per minute) of oxygen (O2) via nasal cannula (device to supply oxygen to the nostrils of a person) as needed during sleep to keep her O2 levels above 90%. C. On 06/11/23 at 3:57 pm, during an observation of R #7's room revealed an oxygen concentrator…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-15 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure kitchen equipment is in safe operating condition. This failure is likely to cause residents to not receive meals as scheduled, or be served at appetizing temperatures, or be stored in accordance with industry standards. The findings are: A. On 06/11/23 at 10:24 am, during an observation of the facility kitchen, the following was noted: 1. Ice machine was out of order. 2. Coffee machine was broken. 3. Electrical outlets on east wall of the kitchen and half of north wall were not functioning 4. Gas ovens were not functioning at full capacity, as one oven and the broiler were not working. 5. Sink used for dishwashing was leaking from drain pipe onto the floor. 6. Dishwasher took three (3) cycles to reach 120 degrees Fahrenheit. B. On 06/11/23 at 10:45 am, during an interview with the Dietary Services Director, she confirmed the problems with the electricity, the oven, as well as the ice machine and the coffee machine.
- Potential for harm · Dcited before2023-06-15 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that a care plan had been revised for 1 (R #21) of 1 (R #21) resident reviewed for care plans. The facility failed to update the care plan to include removal of a catheter (device used to drain the bladder). This deficient practice is likely to result in residents care and needs not being addressed if care plans are not updated. The findings are: A. Record review of facility face sheet, dated 03/10/23, for R #21 revealed admitting diagnoses which included: Heart Failure, Sepsis (blood poisoning), Urinary Tract Infection (UTI), Atrial Fibrillation (abnormal heart rhythm), Respiratory Failure, Hypoxia (low oxygen in blood), Hyperlipidemia (high cholesterol), Hypothyroidism (underactive thyroid), Asthma (trouble breathing), Chronic Kidney Disease, Claustrophobia (fear of confined spaces), Type 2 Diabetes (high blood sugar), Congenital Malformation Of Intestine (bowel obstruction), Multiple Sclerosis (disease that affects the nervous system), Osteoporosis (weak bones), Rheumatoid Arthritis (joint disease), Neuromuscular…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and interview, the facility failed to provide a Wanderguard (a device worn by a resident used to notify the facility of resident trying to leave the facility) to prevent accidents for 1 (R #45) of 1 (R #45) resident reviewed for accidents. If the facility does not implement safety devices, accidents could occur, resulting in injury to residents. The findings are: A. Review of R #45's care plan, dated 04/20/2023, revealed R #45 had diagnoses including: Metabolic Encephalopathy (abnormal chemical balance affecting the brain, that adversely affects brain function), Dementia (a group of symptoms changing memory, thinking and social abilities of daily life), Psychotic Disturbance (confusion), Mood Disturbance (feelings of distress, sadness, depression, and anxiety), Transient Ischemic Attack (a stroke that lasts a short time), Cerebral Infarction (a stroke where cells of the brain die), Hypertensive Heart Disease (an effect of high blood pressure causing heart damage), Altered Mental Status (confusion, forgetfulness), Cognitive Communication Deficit…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-15 · tag F0814 — failed to dispose of garbage properly — isolatedDispose of garbage and refuse properly.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, record review, and interview, the facility failed to ensure garbage can lids on garbage cans were closed completely or had a lid within the kitchen area. A. On 06/17/23 at 11:00 am, during observation of the kitchen, a trash can on wheels was sitting uncovered in the kitchen area, by the back door. B. On 06/17/23 at 11:01 am, during an interview with Dietary Services Director (DSD), when asked if the garbage cans in the kitchen needed to be covered, she replied yes. She then picked up the lid from next to the trash can and placed it on the trash can. C. Record review of Trash Removal policy dated 07/15/22 revealed the following: Policy Title: Trash Removal . Process: . 2.Covered trash containers are used for collection. 5. Trash containers and lids are cleaned when visibly soiled and disinfected at least monthly. 6. The loaded trash container is covered and taken directly to the disposal area .
- No harm found · Bcited before2025-01-02 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation and record review the facility failed to ensure staff served meals that were attractive and palatable (pleasant to taste) for 4 (R #2, #5, #6, and #7) of 6 (R #2, #4, #5, #6, #7 and #8) residents reviewed for meal quality. This deficient practice could likely reduce residents' ability to eat and enjoy meals, decrease their quality of life, and they could lose weight. The findings are: A. On 01/02/25 at 11:50 am, during an interview with R #6, she stated she did not like the food. She stated it did not have any flavor and was lukewarm. B. On 01/02/25 at 11:54 am, during an interview with R #7, she stated she did not eat a lot of the time, because the food was unrecognizable and cold. C. On 01/02/25 at 12:09 pm, during an observation of the kitchen, [NAME] #1 obtained food temperatures for the food on the steam table. Chicken tenders measured 174.8 degrees (°) Fahrenheit (F). and the mixed vegetables measured 158° F. [NAME] #1 had difficulty penetrating the chicken to assess the temperature, and the chicken appeared overcooked and dry. The vegetables…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2024-07-26 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and facility policy review, the facility failed to post the actual hours worked for the licensed and unlicensed nursing staff, including Registered Nurses, Licensed Nurses, and Nursing Assistants. This had the potential to affect 59 of 59 residents who resided at the facility and any visitors to the facility. This had the potential to cause residents and staff to be uninformed of the facility's staffing data. Findings include: During observations on 07/23/24 at 9:00 AM, 07/23/24 at 12:31 PM, 07/24/24 at 1:55 PM, and 07/25/24 at 7:59 AM, no nurse staffing information was noted to be prominently displayed and accessible for patients, visitors, and staff to review. During an interview on 07/25/25 at 8:50 PM, the Administrator was asked where the nurse staffing information was posted. The Administrator pointed to a bulletin board and stated, This is where we usually hang them, but the Velcro won't stick to the wall. The Administrator pointed to a box beside the business office door and confirmed the staffing sheets were in the box but were not posted so they could be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$24,271 in federal fines across 2 penalties.
- $12,048 — penalty dated 2025-01-02
- $12,223 — penalty dated 2024-07-26
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.4 | -0.4 vs chain |
| Health inspection | 2 of 5 | 2.3 | -0.3 vs chain |
| Staffing | 2 of 5 | 2.5 | -0.5 vs chain |
| Quality measures | 3 of 5 | 3.5 | -0.5 vs chain |
The other 183 homes this chain runs (chain average 2.4★, per CMS)
Showing 40 of 183; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| SUMMIT CARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 07/25/2007 |
| FC-GEN OPERATIONS INVESTMENT LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 07/25/2007 |
| GENESIS HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SKILLED HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SUMMIT CARE PARENT LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 01/01/2013 |
| SUN HEALTHCARE GROUP INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| BERG, MICHAEL | Individual | CORPORATE OFFICER | — | since 02/02/2015 |
| BRIDGEFORD, LAURA | Individual | CORPORATE OFFICER | — | since 06/01/2024 |
| MENDELSON, AVI | Individual | CORPORATE OFFICER | — | since 06/01/2024 |
| GONZALEZ, ALICE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/21/2025 |
| MORRIS, DIANE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 10/01/2021 |
| ORTIZ, RAYMOND | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/21/2025 |
CMS files one row per role, so the 18 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.
9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 87% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $78K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NM
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Mexico Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 325076. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.