No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Casa Del Sol Center

2905 East Missouri Avenue, Las Cruces, NM 88011 · For profit - Limited Liability company · 62 certified beds · (575) 522-0404 Medicare & Medicaid certified

Call the home — (575) 522-0404 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Mar 2025Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (55) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing rating is low (2/5)
  • nursing-staff turnover (62%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2801 Missouri Ave · (575) 522-6900 · Call to confirm hours
Pharmacy
2906 Hillrise Dr · (575) 652-4499 · Call to confirm hours
Grocery
1701 E University Ave · (575) 521-3003 · Call to confirm hours
Park
2800 Missouri Ave · (575) 541-2550 · Typically dawn to dusk
Place of worship
1675 Don Roser Dr · (575) 222-0430

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.6%11.3%15.4%better
Long-stay residents who lose too much weight1.1%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.3%0.9%0.9%better
Long-stay residents with a urinary tract infection0.0%0.9%2.0%better than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms5.9%2.0%6.5%typical
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.0%3.5%3.3%worse
Long-stay residents whose ability to walk worsened4.5%11.7%16.1%better
Long-stay residents on antianxiety or hypnotic medication21.4%14.7%18.9%worse
Long-stay residents given the seasonal flu vaccine98.2%98.7%95.3%typical
Long-stay residents with pressure ulcers2.0%5.2%4.7%better
Long-stay residents with worsening bladder/bowel control25.3%20.0%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table21.8%14.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.4%1.1%1.4%typical
Short-stay residents given the seasonal flu vaccine93.6%86.4%79.4%better
Short-stay residents rehospitalized after admission28.0%22.0%22.6%worse
Short-stay residents with an outpatient ER visit19.4%15.7%12.0%worse
Long-stay hospitalizations per 1,000 resident days3.251.651.67worse
Long-stay outpatient ER visits per 1,000 resident days3.922.811.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

60.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 28 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

60.1%U.S. median 51.5%
Got home and stayed home
9.5%U.S. median 10.7%
Went back to hospital
60.7%U.S. median 56.6%
Met the expected recovery
0.48U.S. median 0.31
Therapy hours / resident / day
0.20hours / resident / day
Physical therapy
0.20hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 60.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 28 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.48 therapist hours per resident per day in 2026Q1 — more than 79% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF60.1%CMS range 45.8–74.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.5%CMS range 6.1–13.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge60.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge57.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge53.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay2.2%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened6.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.8%CMS range 4.3–14.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.191.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.69
RN hours/ resident / day
0.79
LPN hours/ resident / day
2.04
Aide hours/ resident / day
3.52
Total nurse hours/ resident / day
0.43
RN hoursweekends
62.3%
Total nursing turnover
80.0%
RN turnover

How full it usually is: this home is certified for 62 beds and averages 56.6 residents a day — about 91% occupied, or roughly 5 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.52 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.69 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.04 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.85 hrs/resident/day on weekends vs 3.78 on weekdays — 25% thinner on weekends — a notable drop. RN hours go from 0.79 to 0.43 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 62% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

22
deficiencies at the latest standard inspection (2025-03-18)
11
at the previous standard inspection (2023-12-15)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

55 citations, most serious first. The 10 most serious are shown; the remaining 45 are one tap away and print in full.

  • Potential for harm · E2026-03-10 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to promote and facilitate resident's right to choose, when the facility failed to:Allow residents to eat breakfast in the dining room for all 49 resident who eat in the dining room (residents were identified by the Resident Matrix provided by the Administrator on 03/09/26).Allow R #5 to continue to smoke after a new smoking agreement and procedure was implemented at the facility.This deficient practice could likely result in residents becoming depressed and anxious because their right to choose is not being honored. The findings are:Dining RoomA. On 03/09/26 at 11:28 am, during an interview, R #6 stated that on Saturday 03/07/26 residents could not eat in the dining room. R #6 stated that they were told there was not enough staff for residents to eat in the dining room because one of the CNAs called out. R #6 stated that the residents had to eat in their rooms. B. Record review of the employee timecards for 03/07/26 revealed three CNAs were working the day…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-10 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to have medical record complete and accurate for 2 (R #2 and R #3) of 3 (R #2, R #3, and R #4) resident sampled for foley catheters, when staff failed to have physician's orders for R #2's and R #3's foley catheters. This deficient practice could likely result in staff being unaware of the residents' needs and foley catheter care not being performed. The findings are:A. Record review of R #2's face sheet no date revealed she was admitted on [DATE]. B. Record review of R #2's care plan dated 03/03/26 revealed R #2 had a foley catheter. C. Record review of R #2's physician's orders no date revealed staff did not document an order for R #2's foley catheter. D. Record review of R #3's face sheet no date revealed he was admitted on [DATE]. E. Record review of R #3's care plan dated 02/09/26 revealed R #2 had a foley catheter. F. Record review of R #3's physician's orders no date revealed staff did not document an order for R #3's foley catheter. G. On 03/09/26…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-10 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to have an accurate MDS assessment for 1 (R #4) of 3 (R #2, R #3, and R #4) resident sampled for foley catheters, when staff failed to accurately assess that R #4 did not have a foley catheter. This deficient practice could likely result in staff being unaware of the residents' needs. The findings are:A. Record review of R #4's face sheet no date revealed he was admitted on [DATE]. B. Record review of the admission MDS dated [DATE] revealed resident had a Foley catheter. C. On 03/09/26 at 2:15 pm, during an observation of R #4 revealed no foley catheter. D. On 03/09/26 at 2:28 pm, during an interview the Unit Manager (UM) confirmed R #4 did not have a foley catheter. The UM confirmed that R #4's MDS did have foley catheter marked in error.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide quality of care in accordance with professional standards of practice for 1 (R #1) of 3 (R #1, R #7, and R #8) residents sampled for hospitalization, when staff failed to send R #1 to the hospital for several hours after receiving an order to send her. This deficient practice could likely result in resident's condition worsening and cause impairment or death. The findings are:A. Record review of R #1's medical record revealed:R #1 was admitted on [DATE].R #1 was sent to the hospital on [DATE]. B. Record review of the facility's 5 day follow up report 01/22/26 revealed the following:On 01/14/26 at approximately 11:00 pm, R #1's provider orders that she go to the hospital due to her recent lab results.RN #1 failed to send out R #1 until after 6:30 am on 01/15/26.RN #1 stated that she did not send R #1 to the hospital because she was unable to print the documents for transfer to hospital.RN #1 and LPN #1 (the LPN working the nightshift with RN #1)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-10 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow proper infection control practices for 1 (R #2) of 3 (R #2, R #3, and R #4) resident sampled for foley catheters, when staff failed to place signs and PPE (protective clothing, helmets, goggles, or other garments/equipment designed to protect from injury or infection) for R #2's enhanced barrier precautions (an infection control strategy in nursing homes requiring staff to wear gowns and gloves during high-contact care for residents). This deficient practice could likely result in residents who are susceptible to infection being exposed to staff and visitors who are not wearing the proper PPE increasing the risk of infections. The findings are:A. Record review of R #2's face sheet no date revealed she was admitted on [DATE]. B. Record review of R #2's care plan dated 03/03/26 revealed R #2 had a foley catheter. C. On 03/09/26 at 2:15 pm, during an observation of R #2's room revealed staff did not have an enhanced barrier precaution…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-14 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide a discharge summary for 2 (R # 1 and R #2) of 3 (R #1, R #2, and R #3) resident sampled for discharge. This deficient practice could likely result in the resident and/or their representative not knowing the services that the resident received while at the facility, the resident's current health status, or the resident's current medications leading to adverse outcomes for the resident. The findings are: R #1 A. Record review of the admission/discharge report dated 01/14/26 revealed R #1 was discharged on 01/07/26. B. Record review of R #1's medical record revealed the medical record did not contain a discharge summary. R #2 C. Record review of R #2's nursing progress notes dated 01/08/25 revealed R #1 was discharged on 01/07/26. D. Record review of R #2's medical record revealed the medical record did not contain a discharge summary. E. On 01/14/26 at 10:12 am, during an interview ADON confirmed that R #1 and R #2 did not have discharge summaries. ADON stated that staff should have completed the discharge summaries.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-18 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to assure medications were secured and inaccessible to unauthorized staff, visitors, and residents. This deficient practice has the potential to affect all 14 residents residing on the 300 hall as identified on the resident census provided by the Administrator on 09/08/25. Improperly stored medications could result in a resident, staff member, or visitor taking the medications not prescribed to them. The findings are: A. On 09/09/25 at 8:52 AM, during a random observation of the 300 hall revealed a medication cart in the hallway, the medication cart was unlocked. Staff were not present in the area near the cart. B. On 09/09/25 at 9:01 AM, the unit manager was in the 300 hall. She confirmed the cart was unlocked, and she stated the medication carts should be locked when unattended.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-18 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to provide reasonable accommodation of resident needs for 2 (R #2 and R #3) of 2 (R #2 and R #3) residents reviewed for mobility throughout the facility when the facility failed to ensure that the ramp to the outdoor gazebo was accessible to residents who use wheelchairs and/or walkers. This deficient practice could result in frustration or making the residents feel like their feelings don't matter, leaving them at risk of accidents and falls, and feeling unimportant. The findings are: R #2 A. On 09/09/25 at 10:35 AM, during an observation and interview of R #2, she sat on the seat of her front wheel walker. R #2 stated there has been medical equipment left on the ramp of the outdoor gazebo, and she cannot use the ramp because it is not wide enough for the equipment and her walker to fit. R #3 B. On 09/09/25 at 10:42 AM, during an interview, R #3 stated she has also seen medical equipment placed on the gazebo. She uses a wheelchair and cannot use the ramp because her wheelchair does not fit when there is medical equipment on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-18 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to meet professional standards of practice for 1 (R #1) of 3 (R #1, R #2 and R #3) residents reviewed for physician's orders when staff failed to collect a urinalysis sample (urine sample sent to laboratory for testing) as ordered. If the facility is not completing physician's orders and providing care that meets professional standards of practice, then residents are likely to experience adverse effects, worsening of their condition, and potential complications from not receiving the care ordered by the physician. The findings are: A. Record review of R #1's admission Record (no date) revealed the following: 1. R #1 was admitted to the facility on [DATE]. 2. R #1 had the following diagnoses: a. Fracture of the lower end of left femur (broken thigh bone, area closest to the knee). b. Generalized muscle weakness (lack of muscle strength throughout the body). c. Pain in left hip. d. Repeated falls. B. Record review of R #1's physician orders revealed an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-18 · tag F0761 — failed to label and store drugs safely — widespread
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to properly store medications, when staff failed to: 1. Dispose of a loose tablet stored in the medication chart for the D Unit. 2. Ensure open medication had an open date for B Unit Medication Cart 3. Document temperatures for the medication refrigerators. This could affect all 57 residents in the facility (Residents were identified by the resident matrix provided by the Administrator on 03/10/25). These deficient practices could likely result in residents obtaining medications that are no longer effective or that are not prescribed to them resulting in adverse side effects. The findings are: A. On 03/17/25 at 2:02 PM, during an observation of the B Unit Medication Cart revealed the following: 1. Lactulose solution 10 g was open and did not have an open date. 2. Enulose 10 g was open and did not have an open date. B. On 03/17/25 at 2:02 PM, during an observation of the D Unit Medication Cart revealed the following: 1. One loose white round tablet with no markings in the medication cart. 2. Lactulose solution 10 g open and did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 45 citations
  • Potential for harm · F2025-03-18 · tag F0920 — widespread
    Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to provide sufficient space for dining. This failure has the potential to affect all 57 (as listed on the Resident Census provided by the Administrator on 03/10/25) and could likely hinder safe movements and disrupt residents dining experience. The findings are: A. On 03/10/25 at 12:11 pm, during lunch, the following observation was made: 1. The dining area was very crowded with residents' wheelchairs and walkers, making moving around difficult to include serving and assisting the residents with dining, and exiting the area after the meal was complete. 2. A resident was trying to get to a table and his wheelchair wheels got caught up on another resident's wheelchair wheels. 3. Staff were assisting residents with eating while standing up beside them. B. On 03/13/25 at 12:26 pm, during lunch, the following observation was made: 1. The dining area was crowded with residents. 2. One resident had a difficult time leaving the area after he finished eating. 3. Staff were assisting a resident in a Geri chair (a large, padded chair that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-18 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure care plan requirements were met for 6 (R #8, R #15, R #18, R #49, R #56, and R #162) of 10 (R #7, R #8, R #13, R #15, R #18, R #20, R #32, R #49, R #56, and R #162) residents reviewed for care plans when staff failed to: 1. Have the required Interdisciplinary Team (IDT, team members from different disciplines working collaboratively, with a common purpose, to set goals, make decisions and share resources and responsibilities) members participate in the care plan meeting for R #15 and R #49. 2. Ensure the care plan meeting was held after the completion of the admission Minimum Data Set Assessment (MDS; a standardized, comprehensive assessment of an adult's functional, medical, psychosocial, and cognitive status) when creating the care plan for R #8, R #15, R #18, R #49, R #56, and R #162. 3. Revise the care plan with the most current resident information for R #56. These deficient practices could likely result in the care plan not being updated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-18 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the CNA's are able to demonstrate competency in skills and techniques necessary to care for residents' needs for 3 (CNA #8, CNA #9, and CNA #16) of 3 (CNA #8, CNA #9, and CNA #16) CNAs reviewed for competent nursing staff, when they failed to: 1. Have a competency evaluation (the facility's way to measure an individual's knowledge and skills as related to safe, competent performance through demonstration of those skills) for CNA #8, CNA #9, and CNA #16 at the time of hire before they start to work with residents. 2. Have a competency evaluation for CNA #8, CNA #9, and CNA #16 routinely after hire. These deficient practices could likely result in CNA's working with residents without adequate knowledge to do so; likely resulting in injury or inappropriate care being provided to the residents. The findings are: A. Record review of CNA #8's personnel files revealed the following: 1. CNA #8 was hired on 12/03/24. 2. Staff did not document that a competency evaluation was completed for CNA #8 demonstrating their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-18 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to complete performance reviews at least every 12 months for 2 (CNA #10 and CNA #16) of 3 (CNA #8, CNA #10, and CNA #16) CNAs sampled for 12 hours of annual training. This deficient practice could likely result in staff being undertrained and providing inadequate care. The findings are: A. Record review of the employee files revealed the following: 1. CNA #10's hire date was 11/14/2018 2. There are no performance evaluations for CNA #10. 3. CNA #16's hire date was 02/25/2019. 4. There are no performance evaluations for CNA #16. B. On 03/17/25 at 3:51 PM, during an interview, the Nurse Practice Educator (NPE) confirmed that there were not any performance evaluations for CNA #10, and CNA #11.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-18 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to keep resident free from psychotropic medications (antidepressants, anti-anxiety medications, stimulants, antipsychotics, and mood stabilizers) for 3 (R #13, R #15, and R #19) of 4 (R #13, R #15, R #19 and R #20) residents reviewed for unnecessary psychotropic medications when they failed to: 1) Have the consents of resident/representative for psychotropic medications for R #13 and R #15. 2) R #19 did not receive psychotropic medications unless the medication was necessary to treat a specific psychiatric diagnosis and was documented in the medical record. These deficient practices could likely result in residents receiving medications without a medical reason and being at a higher risk of adverse side effects (unwanted, harmful, or abnormal result). The findings are: R #13 A. Record review of R #13's medical record, no date, revealed following diagnosis: 1. Major Depressive Disorder, single episode, unspecified (diagnosis used when an individual…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-18 · tag F0791 — failed to provide routine dental services — pattern
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure residents obtained dental services for 2 (R #18 and R #23) of 3 (R #18, R #23 and R #46) residents sampled for dental services, when they failed to ensure residents receive routine dental care to include an annual inspection of the mouth for signs of disease, dental cleaning, fillings, or minor partial or full denture adjustments. This deficient practice is likely to cause the resident unnecessary pain, embarrassment over the condition/appearance of teeth, and potential dental or oral complications. The findings are: R #18 A. On 03/12/25 at 9:32 AM, during an interview, R #18 stated one of her teeth fell out approximately a week ago and she has not been to the dentist since her admission to the facility. B. Record review of R #18's admission Record, no date, revealed an admission date of 11/03/23. C. Record review of R #18's physician's order dated 11/03/23 revealed dental, obtain consult as needed/indicated and treatment for patient health and comfort. D. On 03/17/25 at 11:58 AM, during an interview with Medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-18 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to serve food under sanitary conditions by professional standards of food service safety for 4 (R #15, R #23, R #42, and R #54) of 4 (R #15, R #23, R #42, and R #54) residents when staff failed to perform hand hygiene prior to assisting residents with eating and drinking. If the facility fails to adhere to safe food handling practices and hygiene practices, residents could likely be exposed to foodborne illnesses (illness caused by food contaminated with bacteria, viruses, parasites, or toxins). The findings are: A. On 03/10/25 at 12:17 PM, during an observation of the dining room the following was revealed: 1. CNA #16 assisted R #42 with eating and drinking. 2. CNA #16 assisted R #15 with cutting her sandwich, she did not perform hand hygiene prior to assisting R #15. 3. CNA #16 returned to assist R #42 with eating and drinking, she did not perform hand hygiene prior to returning to assist R #42. 4. CNA #16 returned to assist R #15 with placing her drink closer to R #15, she did not perform hand hygiene prior to assisting R…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure a resident was treated with respect and dignity for 1 (R #23) of 1 (R #23) resident when the staff failed to sit next to the resident while assisting them to eat. This deficient practice could likely result in residents feeling embarrassed, angry, and that their feelings are unimportant to the facility staff. The findings are: A. On 03/10/25 at 12:11 PM, during an observation of lunch, CNA #9 assisted R #23 with eating his lunch. CNA #9 stood over R #23. CNA #9 was not sitting down beside R #23 while she fed him. CNA #9 left the dining area and asked CNA #16 to assist R #23 with his lunch. CNA #16 stood over the resident to feed him also. B. On 03/13/25 at 8:56 AM, during an interview, CNA #16 confirmed that she did assist R #23 during lunch on 03/10/25. CNA #16 confirmed she stood over R #23. CNA #16 said they are supposed to be sitting down next to the resident, but the dining area was so crowded that she ended up standing instead of sitting down next to the resident. C. On 03/13/25 at 9:32 AM, during an interview,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to provide a homelike environment that was in good condition for 1 (R #18) of 1 (R #18) resident reviewed for a homelike environment by not repairing the trimming on the windowsill in R #18's room. Failure to maintain and provide a comfortable environment is likely to result in residents feeling unimportant and undervalued. The findings are: A. On 03/12/25 at 9:34 AM, during an interview with R #18 she pointed to her windowsill which had areas of trimming that were broken off. R #18 stated trimming on her windowsill had been broken off for months but could not remember exactly how long. B. On 03/12/25 at 9:34 AM, an observation of R #18's revealed a section of the trimming on the windowsill was broken off near R #18's bed. C. On 03/14/25 at 3:03 PM, during an interview with the Maintenance Director, he confirmed R #18's windowsill trim was broken and needed to be replaced again. The Maintenance director stated it had been replaced in the past because it has been broken due to R #18's bed being moved up and down and scraping the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify the resident and the resident's representative(s) of the transfer in writing for 1 (R #35) of 1 (R #35) resident sampled for hospitalization when staff failed to: 1. Notify the resident and resident's representative(s) of the resident's transfer to the hospital in writing and in a language and manner they understand. 2. Send a written copy of the Transfer to the Ombudsman. These deficient practices could likely result in the resident and/or their representative not knowing the reason for a transfer, the location of the transfer, and their rights to advocate and make informed decisions regarding the resident's healthcare. The findings are: A. Record review of R #35's medical record revealed the following: 1. On 01/07/25, R #35 was sent to the hospital for altered mental status (change in mental function that stems from illnesses, disorders and injuries affecting your brain which can lead to changes in awareness, movement and behaviors). 2. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure a comprehensive Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff) was completed within 14 calendar days after admission for 1 (R #162) of 4 (R #13, R #17, R #60 and R #162) residents reviewed. This deficient practice could likely result in residents' preferences and care needs not being met. The findings are: A. Record review of R #162's admission record revealed an admission date of 12/29/24. B. Record review of R #162's admission MDS assessment revealed the admission MDS assessment was completed on 01/21/25. C. On 03/21/25 at 9:43 AM, during an interview with the MDS Coordinator, she confirmed R #162's admission MDS assessment was not completed within 14 days of admission. The MDS Coordinator confirmed that the admission MDS assessments should be completed within 14 days of admission.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-18 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to complete and transmit (electronically sending encoded information) a Significant Change (major decline or improvement in the patient's health status) Minimum Data Set assessment within 14 days after the facility determined a significant change in the resident's physical or mental condition for 1 (R #32) of 1 (R #32) resident reviewed for MDS assessment timing. This deficient practice could likely result in the residents not receiving the appropriate care and services they need. The findings are: A. Record review of R #32's nursing progress note dated 11/13/24 revealed R #32 was admitted to hospice. B. Record review of R #32's change of condition MDS assessment dated [DATE], revealed the MDS assessment was not completed and signed off by the Registered Nurse (RN) until 12/19/24. C. On 03/17/25 at 2:08 PM, during an interview with the MDS Coordinator, she confirmed R #32's was admitted to hospice on 11/13/24 and that the Significant change MDS assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the Minimum Data Set Assessment (MDS; a standardized, comprehensive assessment of an adult's functional, medical, psychosocial, and cognitive status) was accurate for 3 (R #13, R #17, and R #60) of 7 (R #7, R #8, R #13, R #17, R #18, R #20 and R #60) residents reviewed for accurate MDS assessments. This deficient practice could likely result in the facility not having an accurate assessment of the residents' needs. The findings are: R#13 A. Record review of R #13's admission record revealed R #13 was admitted to the facility on [DATE]. B. Record review of R #13's physician's orders revealed the following: 1. An order, dated 03/21/23, pregabalin (nerve pain medication) capsule 150 mg give 1 capsule by mouth two times a day for neuropathy (damage, disease, or dysfunction of one or more nerves which can cause burning or shooting pain, numbness and/or tingling) 2. An order, dated 12/16/22, for clopidogrel (antiplatelet medication that reduces the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop an accurate, person-centered comprehensive care plan for 1 (R #56) of 3 (R #15, R #49, and R #56) residents reviewed for care plans. This deficient practice could likely result in staff being unaware of the current and actual needs of the residents. The findings are: A. Record review of R #56's admission record (no date) revealed the following: 1. R #56 was admitted to the facility on [DATE]. 2. Diagnoses: a. Traumatic subdural hemorrhage without loss of consciousness (bleeding between the brain and the dura mater (the outermost layer of tissue covering the brain) caused by a head injury, where the person remains alert and conscious). b. Acute Embolism and Thrombosis of Right Axillary Vein (a type of deep vein thrombosis (DVT, blood clot) that specifically affects the axillary vein, located in the armpit) c. Thrombocytopenia (abnormally low number of platelets in the blood. Platelets are small blood cells that play a crucial role in blood…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, and interviews, the facility failed to meet professional standards of quality for 1 (R #49) of 1 (R #49) residents when staff failed to administer medications according to physician's orders. If the facility is not providing care that meets professional standards of quality, then residents are likely to experience adverse effects, worsening of their condition, and potential complications from not receiving the care ordered by the physician. The findings are: A. Record review of R #49's admission record, no date, revealed R #49 was admitted to the facility 06/11/24. B. Record review of R #49's physician order, dated 12/06/25, for Renvela (is used to control phosphorus levels in adults with chronic kidney disease) 800 mg three times a day with meals for end stage renal disease (ESRD, a condition in which the kidneys lose the ability to remove waste and balance fluids). C. Record review of R #49's medication administration record (MAR; a form used to document medication administration), dated March 2025, revealed staff documented the following: 1. On 03/10/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide activities of daily living (ADL) assistance for 1 (R #23) of 1 (R #23) residents reviewed for ADL care when staff failed to assist R #23 with brushing his teeth at night. This deficient practice is likely to affect the dignity and health of the residents. The findings are: A. On 03/11/25 at 11:02 AM, during an interview, R #23's sister said R #23 doesn't get his teeth brushed on a regular basis. B. Record review of R #23's Quarterly Minimum Data Set (MDS) dated [DATE] revealed R #23 required assistance is dependent for ADL care. C. On 03/12/25 at 3:23 PM, during an interview, CNA #8 said she sometimes brushes R #23's teeth at night if it is needed. CNA #8 said she usually rinses R #8 mouth out but she doesn't brush his teeth regularly. CNA #8 said that the morning shift usually brushes the resident's teeth. D. Record review of R #23's ADL sheet, dated February 2025, revealed that oral care is not being documented. E. On 03/12/25 at 3:39 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure wound care orders were obtained and implemented timely for 1 (R #7) of 5 (R #1, R #7, R #34, R #35 and R #49) residents reviewed for pressure ulcers (damage to an area of the skin caused by constant pressure on the area for a long time), when staff failed to: 1. Have wound care orders obtained and implemented for R #7's pressure wound on the sacrum (area of spinal column just above the coccyx) for 2 days after R #7 was admitted . 2. Have wound care orders obtained and implemented for R #7's pressure wounds on the Left and Right heel for 3 days after being admitted . These deficient could likely result in the provider being unaware of the resident's current condition, leading to inconsistent interventions and worsening of pressure ulcers. The findings are: A. Record review of R #7's admission record (no date) revealed R #7 was admitted to the facility on [DATE]. B. Record review of R #7's Convalescent Care Orders (admission orders provided to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-18 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to effectively (use of different techniques and medication to reduce and control the amount of pain a person experiences) manage pain for 1 (R #13) of 2 (R #13 and R #46) residents reviewed for pain when the facility failed to implement orders for treatment of pain for 17 days after R #13's appointment with her provider. This deficient practice could likely result in residents experiencing unnecessary pain. The findings are: A. On 03/10/25 at 3:31 PM, during an interview, R #13 stated she is always in pain. R #13 stated she has had pain in her nose and tongue for several months. B. Record review of R #13's admission record revealed R #13 was admitted to the facility on [DATE]. C. Record review of R #13's Ear, Nose and Throat (ENT) Institute (specialist in the treatment of the ears, nose, throat, sinuses, head and neck) provider progress note, dated 01/29/25, revealed the following: 1. Chief complaint: Patient is here for pain in her nose and throat. Pain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-18 · tag F0711 — isolated
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents have a written, signed, and dated progress notes at each visit from the provider (physician or nurse practitioner) for 1 (R #7) of 1 (R #7) resident reviewed for physician's visits, when they failed to have R #7's provider: 1. Sign their progress notes at the time of the visit. 2. Provide their progress note at the time of the visit. This deficient practice could likely result in the residents' needs not being met due to facility not having written, signed, and dated progress notes from the provider. A. Record review of R #7's admission record (no date) revealed R #4 was admitted to the facility on [DATE]. B. On 03/13/25 at 10:06 AM, during an interview with Medical Records staff, she confirmed there were no wound care consultation progress notes scanned into R #7's medical record. C. Record review of R #7's wound care consultant (outside provider coming to facility to provide wound care treatment) progress notes revealed: 1. Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure medical records were complete and accurate for 1 (R #56) of 2 (R #15 and R #56) residents reviewed for documentation accuracy. This deficient practice has the potential to negatively impact the care staff provide to meet residents' needs due to missing or inaccurate records and resident information. The findings are: A. Record review of R #56's admission record (no date) revealed the following: 1. R #56 was admitted to the facility on [DATE]. 2. Diagnoses: a. Traumatic subdural hemorrhage without loss of consciousness (bleeding between the brain and the dura mater (the outermost layer of tissue covering the brain) caused by a head injury, where the person remains alert and conscious). b. Acute Embolism and Thrombosis of Right Axillary Vein (a type of deep vein thrombosis (DVT, blood clot) that specifically affects the axillary vein, located in the armpit) c. Thrombocytopenia (abnormally low number of platelets in the blood. Platelets are small…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-18 · tag F0949 — failed to train staff on dementia and abuse — isolated
    Provide behavior health training consistent with the requirements and as determined by a facility assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide behavioral health training (training that helps staff recognize and respond to various behavioral and mental health issues that residents may present with) for 1 (CNA #8) of 3 (CNA #8, CNA #10, and CNA #11) staff sampled for training. This deficient practice could likely result in residents not receiving the services necessary to attain or maintain their physical, mental, and psychosocial (involving both psychological and social aspects) well-being. The findings are: A. Record review of R #19's admission record, (no date) revealed that she was admitted to the facility on [DATE] with the diagnosis of Anxiety disorder, unspecified (condition where individuals experience anxiety-like symptoms that cause severe distress or impairment). B. Record review of R #23's admission record, (no date) revealed that he was admitted to the facility on [DATE] with the diagnosis of schizophrenia (chronic mental disorder characterized by disruptions in thought…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-18 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review the facility failed to report the results of all the investigations of misappropriation of resident property (the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use of a resident's belongings or money without the resident's consent) and allegations of abuse within five days of the incident to the State Agency for 2 (R #20 and R #58) of 2 (R #20 and R #58) residents reviewed for reporting. If the facility fails to report the results of the investigations to the State Agency within five (5) days, then corrective action may not be taken, and residents may suffer serious bodily injury due to abuse or suffer increased anxiety and financial hardship. The findings are: Misappropriation of Resident Property R #20 A. Record review of the initial incident report, dated 02/20/25, revealed R #20 reported that 45.00 dollars was taken from her purse. R #20 was unsure when it was taken or by whom it was taken. B. Record review of R #20's facility 5-day follow-up report revealed the administrator completed the investigation on 03/18/25. C. Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-15 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff) accurately reflected the resident's status at the time of the assessment for 1 (R #46) of 3 (R #1, R #46, and R #55) residents sampled for MDS accuracy. This deficient practice could likely result in residents not receiving the care and treatment they need. The findings are: A. Record review of R #46's progress notes revealed a medical provider note, dated 09/01/23, which documented R #46 had a diagnosis of depression. B. Record review of R #46's physician orders revealed an active order, dated 11/11/23, for sertraline HCL (medication used to treat depression). Give one tablet by mouth once a day for depression. C. Record review of R #46's care plan, initiated 02/17/22, revealed the following: 1. Administer medication for major depression. 2. [Name of local behavioral health service provider] consult related to major depression (mental condition…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-15 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop and implement a comprehensive person-centered care plan for 2 (R #1 and R #38) of 5 (R #1, R #4, R #8, R #38 and R #46) residents reviewed for comprehensive care plans. Failure to develop a comprehensive person-centered care plan could likely result in staff's failure to understand the needs, preferences, and treatments for residents to achieve their highest level of well-being. The findings are: R #1 A. On 12/11/23 at 3:39 PM, during an interview with R #1, she reported she had two falls in the bathroom. R #1 stated the staff told her she needed to press call bell when she wanted to go to the bathroom. B. Record review of R #1's admission Record, undated, revealed an admission date of 08/12/23. B. Record review of R #1's progress notes revealed, the resident fell on [DATE], 09/28/23, and 10/12/23. C. Record review of R #1's Quarterly Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff), dated 11/13/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-15 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to revise the care plan for 1 (R #8) of 5 (R #1, R #4, R #8, R #38, and R #46) residents reviewed for care plan revisions. This deficient practice could likely result in staff being unaware of changes in care being provided, and residents not receiving the care related to changes in their health status or healthcare decisions. The findings are: A. Record review of R #8's Physician's orders revealed and order, dated 10/13/23. Apply hearing aid in the morning and remove at bedtime. B. Record review of R #8's Care Plan, initiated 06/24/22, revealed: 1. Focus: Resident/Patient has impaired communication as evidenced by impaired hearing. 2. Interventions: a. Speak in a normal tone voice clearly and slowly. b. Reduce external noise when communicating with patient (i.e. Turn off TV or radio). c. Speak facing the patient. C. On 12/18/23 at 2:54 PM, during an interview,the Unit Manager confirmed R #8 did have hearing aids, and staff did not revise the care plan to include assisting the resident with applying and removing her hearing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure 2 (R #4 and 18) of 2 (R #4 and 18) residents reviewed received the care necessary to promote the prevention of pressure ulcer/injury development. If the facility is not implementing preventative measures, then residents are likely at risk of the development of pressure injuries. The findings are: R #4 A. Record review of R #4's face sheet, undated, revealed an admission date of 01/20/22. B. Record review of R #4's Braden Scale for Predicting Pressure Sore Risk (a tool developed to foster early identification of patients at risk for forming pressure sores), dated 10/26/23, revealed R #4 had a score of 14 which indicated R #4 had a moderate risk for the development of pressure ulcers. C. Record review of R #4's physician's orders revealed an order, dated 05/08/23, for a pressure-redistribution mattress (specialized mattress used for residents with decreased bed mobility that redistributes pressure evenly across the body instead to decrease the pressure to one area). D. On 12/11/23 at 3:02 PM, during an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-15 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to start restorative services (nursing interventions that promote the resident's ability to adapt and adjust to living as independently and safely as possible and focuses on achieving and maintaining optimal physical, mental, and psychosocial functioning) for 2 (R #8 and R #38) of 6 (R #4, R #5, R #8, R #21, R #38, and R #47) residents reviewed for activities of daily living (ADL's; daily self-care activities such as eating, dressing and using the toilet). This deficient practice could likely result in residents not receiving services as needed or ordered to improve or maintain their physical functional ability. The findings are: R #8 A. Record review of R #8's Quarterly Minimum Data Set (MDS; comprehensive assessment), dated 06/18/23, Section G: Functional Status revealed: 1. Question G0110.A - Bed Mobility; The resident was independent and required no staff assistance. 2. Question G0110.B - Transfer; The resident required supervision to move between…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-15 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to obtain a physician's order for dialysis treatment or monitoring after dialysis treatment for the resident who received dialysis (clinical purification of blood as a substitute for the normal function of the kidney) for 1 (R #7) of 1 (R #7) residents reviewed for dialysis care. This deficient practice could likely result in residents not receiving dialysis treatment or the care and monitoring they need after dialysis treatment. The findings are: A. Record review of R #7's diagnoses revealed resident had a diagnosis of end stage renal disease (ESRD; chronic irreversible kidney failure). B. Record review of R #7's physician orders revealed the record did not contain an order for dialysis treatment or monitoring after dialysis treatment. C. Record review of R #7's progress notes revealed R #7 had a dialysis fistula (a special connection that is made by joining a vein onto an artery, usually in the arm which creates a large, robust blood vessel that can be needled regularly for use during dialysis) in the right arm. D. Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-15 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure there was a functioning call light system that allowed residents to call for assistance for 1 (R #12) of 1 (R #12) residents reviewed for call lights. If the facility does not have a functioning call light system then residents are unlikely to get their immediate needs met by facility staff. The findings are: A. On 12/11/23 at 3:17 PM, during an interview with R #12, she stated the staff did not come when she pushed the call light. She stated the staff did not come when she pushed the call light for as long she can remember. B. On 12/11/23 at 3:19 PM, an observation of R #12's room revealed the call light did not turn on when R #12 pushed the button. C. On 12/11/23 at 3:29 PM, CNA #31 checked the call light and confirmed R #12's call light did not function. CNA #31 stated when R #12 needed something, the resident went to the nurses station or flagged down a staff member when they passed her room. D. On 12/14/23 at 11:29 AM, during an interview with the Maintenance Director, he confirmed R #12's call light was replaced…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-15 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to inform residents when changes in coverage were made to items and services covered by Medicare and/or by Medicaid for 1 (R #2) of 3 (R #2, R #8, and R #56) residents reviewed for beneficiary notices when they failed to provide R #2 with Form CMS-10055- Skilled Nursing Facility (SNF) Advanced Beneficiary Notice (ABN) of Non-Coverage [form used to inform the beneficiary (resident) about potential non-coverage and the option to continue services with the beneficiary accepting financial liability for those services.] This deficient practice can likely result in confusion for the resident or their representative as to what services they receive or do not have financial coverage for under Medicare and/or Medicaid. The findings are: A. Record review of R #2's Electronic Medical Record revealed: 1. R #2 was admitted to the facility on [DATE] to continue skilled therapy services (Physical Therapy). 2. R #2 was discharged from Physical Therapy on 11/30/23 but…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-15 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to provide a comfortable and homelike environment for 1 (R #48) of 3 (R #3, R #37, and R #48) residents sampled for environment, when they failed to repaint the walls after repairs. This deficient practice could likely cause residents to feel like they are not living in a comfortable home-like environment and like they are not valued. The findings are: A. On 12/13/23 at 3:29 PM, an observation of R #48's room revealed 4 large white patches on two walls that did not match the paint on the rest of the wall. B. On 12/14/23 at 1:31 PM, during an interview, the Maintenance Director confirmed the wall near the side of bed and the wall next to the headboard of R #48's bed had been patched and not repainted.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-15 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents and their representatives received a written notice of transfer as soon as practicable for 1 (R #51) of 1 (R #51) residents reviewed for hospitalization. This deficient practice could likely result in the resident and/or their representative not knowing the reason or location the resident was transferred or discharged . The findings are: A. Record review of R #51's medical record revealed the following: 1) The facility transferred R #51 to the hospital on [DATE]. 2) The record did not contain a written transfer notice. B. On 12/18/23 at 3:14 PM, during an interview, the Administrator confirmed the facility did not provide R #51 with a written notice of transfer.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-15 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents or their representatives received a written notice of the bed hold policy which indicated the duration the bed would be held for 1 (R #51) of 1 (R #51) residents reviewed for hospitalization. This deficient practice could likely result in the resident and/or their representative being unaware of the bed hold policy upon return from the hospital. The findings are: A. Record review of R #51's medical record revealed the following: 1) The facility transferred R #51 to the hospital on [DATE]. 2) The record did not contain a written notice of bed hold policy. B. On 12/18/23 at 3:14 PM, during an interview, the Administrator confirmed R #51 was not given a written notice of the bed hold policy at the time of transfer.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-11-21 · tag F0947 — failed to train nurse aides adequately — widespread
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to have 12 hours of annual training that is associated with the facility assessment for 3 (CNA #6, CNA #7, CNA #8) of 3 (CNA #6, CNA #7, and CNA #8) CNAs sampled for 12 hours of annual training. This deficient practice could likely result in staff being under trained and providing inadequate care. The findings are: A. Record review of CNA #6's personnel file revealed 1) 12 hours of annual training. B. Record review of CNA #7's personnel file revealed 1) 12 hours of annual training. C. Record review of CNA #8's personnel file revealed 1) 12 hours of annual training. D. On 11/17/22 at 2:43 PM, during an interview Human Resources (HR) was asked how the facility develops their 12 hours of annual training for CNAs, she stated that the facility uses a computer based training platform that provides the curriculum. HR was asked how the facility incorporated the facility assessment into the 12 hours of training, she was not sure and stated that the DON may know. E. On 11/18/22 at 9:20 AM, during an interview the DON was asked how the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-11-21 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review an interview the facility failed to have an accurate resident assessment for 1 (R #46) of 1 (R #46) resident review for accuracy of assessment, when they failed to remove R #46's pneumonia infection (an infection that inflames the air sacs in one or both lungs) from the MDS assessment. This deficient practice could likely result in staff being unaware of residents needs if the assessment in not accurate. The Finding are: A. Record review of R #46's MDS dated [DATE] revealed active diagnosis of pneumonia. B. On 11/16/22 at 8:46 AM, during an interview R #46 was asked when she had pneumonia, she stated, about year and half ago. C. On 11/16/22 at 2:32 PM, during an interview the MDS Coordinator (MDSC) confirmed that R #46's active diagnosis for pneumonia was incorrect and should have been taken off her assessment. The MDSC confirmed that R #46 had pneumonia roughly a year/year and half ago but has since recovered. The MDSC explained that the MDS auto-populated it and he failed to remove it on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-11-21 · tag F0685 — pattern
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that residents receive proper treatment to maintain vision for 1 (R #36) for 1 (R #36) resident sampled for vision, when they failed to follow up with R #36's eye doctor after he requested from the nurse to know why he not received his eye glasses several days after his appointment. This deficient practice could likely result in resident losing some independence if they cannot see. The findings are: A. On 11/15/22 at 11:23 AM, during an interview R #36 stated he went to the eye doctor but hasn't received his glasses yet. B. Record review of R #36's Progress Notes revealed the following: 1) On 10/02/22 at 2:40 pm, General Note: Resident requested eye doctor visit. Stated not able to see with current eyeglasses. 2) On 10/13/22 at 8:59 am, General Note: Optomology (Eye doctor) appointment scheduled . on Thursday November 3, 2022 @ (at)10:00 am. 3) RN #5 documented on 11/13/22 at 2:14 pm, General Note: Resident states that after visiting eye doctor he is expecting new eyeglasses to improve his vision . C. On 11/16/22 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-11-21 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to ensure that the nurses aides had competencies (is a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully) in skills necessary to care for resident needs for 2 (CNA #7, and CNA #8) of 3 (CNA #6, CNA #7, and CNA #8) CNAs sampled for competency. This deficient practice could likely result in staff working who are not competent to give care to residents. The findings are: A. Record review of CNA #7's personnel file revealed 1) No CNA competencies were found. B. Record review of CNA #8's personnel file revealed 1) No CNA competency were found. C. On 11/17/22 at 2:43 PM, during an interview Human Resources confirmed that CNA #7 and CNA #8 did not have any of the CNA competencies.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-11-21 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review the facility failed to have performance reviews every 12 months for 2 (CNA #7, and CNA #8) of 3 (CNA #6, CNA #7, and CNA #8) CNAs sampled for 12 hours of annual training. This deficient practice could likely result in staff being under trained and providing inadequate care. The findings are: A. Record review of CNA #7's personnel file revealed 1) No performance evaluation. B. Record review of CNA #8's personnel file revealed 1) No performance evaluations. C. On 11/17/22 at 2:43 PM, during an interview Human Resources confirmed that CNA #7 and CNA #8 did not have a performance evaluation.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-11-21 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to properly store medication in a medication cart for all 17 residents on 100 hall (residents were identified by the resident matrix provided by the Administrator on 11/15/22) that were randomly sampled, when they failed to lock the medication cart when not in use. This deficient practice could result in residents obtaining medication not prescribed to them resulting in adverse side effects. The findings are: A. On 11/17/22 at 8:28 AM, during an observation of the 100 hallway revealed the medication cart unlocked. No staff were present. B. On 11/17/22 at 8:30 AM, during an interview RN #5 confirmed the cart was unlocked. C. On 11/17/22 at 10:20 AM, during an interview the DON confirmed that the medication cart should be locked when not in use.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-11-21 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow proper infection control practices for 2 (R #21 and R #28) of 2 (R #21 and R #28) residents identified during random observation when the facility failed to: 1) Ensure R #21's nasal cannulas (flexible tubing that sits inside the nostrils and delivers oxygen) were not on the floor. 2) Ensure R #28's Nebulizer masks (nebulizer is a device that turns the liquid medicine into a mist which is then inhaled through a mouthpiece or a mask) were covered when not in use. These deficient practices could likely result in the spread of contagious and resistant illnesses to other residents. The findings are: R #21 A. On 11/16/22 at 12:30 PM, during observation by the main entrance of the building, R #21 was sitting in her wheelchair waiting for the Transporter to change the tubing to her portable oxygen when the tubing connected to the portable oxygen tank was seen laying on the floor. B. On 11/16/22 at 12:35 PM, during an interview, the Transporter revealed that he did not notice the tubing on the floor due to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-11-21 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record review the facility failed to treat residents with respect and dignity for 1 (R #53) of 1 (R #53) resident sampled for dignity, when they failed to clean R #53, who is dependent on staff for assistance, after breakfast leaving him with food and nasal discharge in the common TV room. This deficient practice could cause resident to become depressed and anxious if residents do not get the help cleaning themselves after meals. The findings are: A. Record review of R #53's Care Plan dated 07/14/22 revealed the following: 1) [Name of R #53] exhibits decreased ability to perform ADL (Activities of Daily Living)(s) in bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion, and toileting related to: History of CVA (Cerebrovascular Accident Stroke) . B. On 11/15/22 at 12:24 PM, during observation in the dining room, prior to being served lunch, R #53 was covered with a black fleece blanket that was draped over his lap and was visibly dirty with white stains that looked like dried food. C. On 11/16/22 at 8:53 AM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-21 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and observation, the facility failed to make prompt efforts to resolve grievances the resident may have for 1 (R #3) of 1 (R #3) residents sampled for missing property, when staff were made aware of R #3's missing remote for his TV and did not assist him in finding it until the next day. This deficient practice could likely result in emotional anguish for resident whom having missing property and are unable to find them. The findings are: A. On 11/15/22 at 2:08 PM, during an interview R #3 stated the remote to his TV was missing, and he told staff about it being missing. B. On 11/15/22 at 2:08 PM, during an observation of R #3's room no TV remote was visible. C. On 11/17/22 at 8:32 AM, during an interview the Social Services Director (SSD) confirmed that R #3 had told the Activities Director who then told her on 11/16/22. The SSD stated that she was going to look into finding R #3's remote because she had not yet done so. D. On 11/17/22 at 11:02 AM, the SSD stated she had found R #3's TV remote.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-11-21 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to report allegations of abuse to the State Agency within 2 hours for 1 (R #22) of 1 (R #22) residents review for abuse. This deficient practice could likely result in resident continuing to be abuse if allegations go unreported. The findings are: A. On 11/15/22 at 10:38 AM during an interview R #22 stated that 2 CNAs verbally abused her. R #22 stated that she did report the incident to the facility. R #22 was not sure of when and to whom she reported the allegation to. B. On 11/15/22 at 11:06 AM during an interview with the Administrator he stated that the facility was not aware of the allegation of verbal abuse regarding the two CNAs. The Administrator stated that the facility will investigate. C. Record review of the facility incident report dated 11/15/22 showed a time stamp of 3:58 pm (almost 5 hours after the facility was made aware). D. On 11/16/22 at 2:06 PM, during an interview the Administrator confirmed that the facility did not report the allegation of abuse within 2 hours. E. On 11/16/22 at 2:13 PM, during an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-11-21 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to revise the care plan for 3 (R #14, R #26, and R #36) of 3 (R #14, R #26 and R #36) resident reviewed for care plans, when they failed to: 1) Revise R #14's care plan to discontinue the use of Heperin (an anticoagulant A substance that is used to prevent and treat blood clots in blood vessels and the heart. Used to decrease the clotting ability of the blood and help prevent harmful clots from forming in blood vessels blood thinner). 2) Revise R #26's care plan to add weekly counseling. 3) Revise R #36's care plan to add any ADL(Activities of Daily Living). This deficient practice could likely result in the care plan not reflecting resident's current goals and care needs preventing residents from gaining and/or maintaining their highest practicable level of well-being. The findings are: R #14 A. Record review of R #14's Face Sheet revealed she was readmitted to the facility on [DATE] after being hospitalized . B. Record review of R #14's Physicians…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-21 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to have the attending physician document his or her rationale in the resident's medical record when responding to the pharmacy recommendations for 1 (R #3) of 5 (R #3, R #14, R #28, R #46, R #47) residents reviewed for unnecessary medications. This deficient practice could likely result in residents receiving medications longer than needed. The findings are: A. Record review of R #3's Pharmacy Recommendations for September 2022 revealed the following recommendations: 1) R #3 receives three or more CNS active (drugs that work on the Central Nervous System) medications . Hydroxyzine . risperidone . recommendation to reduce R #3's risperidone from 0.5 mg twice a day to 0.25 mg every morning and 0.5 mg in the evening. The decline box was handwritten as selected and written below decrease hydroxyzine to 25 mg every 8 hrs. No rationale documented. Provider signature dated 09/30/22. DON noted on 10/10/22. 2) R #3 receives three or more CNS active medications . Hydroxyzine . risperidone . recommendation to reduce R #3's risperidone…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.4+0.6 vs chain
Health inspection 3 of 52.3+0.7 vs chain
Staffing 2 of 52.5-0.5 vs chain
Quality measures 3 of 53.5-0.5 vs chain
The other 183 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Alexandria Care CenterLos Angeles, CA 1 of 5Bay Crest Care CenterTorrance, CA 1 of 5Bethlehem North Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bethlehem South Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bridgeville Rehabilitation & Care CenterBridgeville, PA 1 of 5Brightwood CenterFollansbee, WV 1 of 5Carlisle Skilled Nursing And Rehabilitation CenterCarlisle, PA 1 of 5Casa De Oro CenterLas Cruces, NM 1 of 5Devonshire Care CenterHemet, CA 1 of 5Gettysburg CenterGettysburg, PA 1 of 5Glenwood CenterFlorence, AL 1 of 5Heritage CenterHuntington, WV 1 of 5Hidden Valley CenterOak Hill, WV 1 of 5Inners Creek Skilled Nursing And Rehabilitation CeDallastown, PA 1 of 5Jersey Shore Skilled Nursing And Rehabilitation CeJersey Shore, PA 1 of 5Kingston Court Skilled Nursing And RehabilitationYork, PA 1 of 5Las Palomas CenterAlbuquerque, NM 1 of 5Lebanon Center, Genesis HealthCareLebanon, NH 1 of 5Lebanon Skilled Nursing And Rehabilitation CenterLebanon, PA 1 of 5Linden Grove Health Care CenterPuyallup, WA 1 of 5Magnolia RidgeGardendale, AL 1 of 5Marmet CenterMarmet, WV 1 of 5Meridian CenterHigh Point, NC 1 of 5Merry Wood LodgeElmore, AL 1 of 5Mount Olive CenterMount Olive, NC 1 of 5Mountain Ridge Center, Genesis HealthCareFranklin, NH 1 of 5Oak Grove CenterWaterville, ME 1 of 5Oceanside Skilled Nursing And RehabilitationHampton, NH 1 of 5Orchard Park Health Care & Rehab CenterTacoma, WA 1 of 5Parkersburg CenterParkersburg, WV 1 of 5Pembroke CenterPembroke, NC 1 of 5Pine LodgeBeckley, WV 1 of 5Playa Del Rey CenterPlaya del Rey, CA 1 of 5Pocahontas CenterMarlinton, WV 1 of 5Pottstown Skilled Nursing and Rehabilitation CentePottstown, PA 1 of 5Putnam CenterHurricane, WV 1 of 5Ridgewood CenterRidgewood, NJ 1 of 5Rio Rancho CenterRio Rancho, NM 1 of 5River City CenterDecatur, AL 1 of 5River Ridge CenterKennebunk, ME

Showing 40 of 183; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
PEAK MEDICAL LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 02/02/2015
FC-GEN OPERATIONS INVESTMENT LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GEN OPERATIONS I LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GEN OPERATIONS II LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HEALTHCARE INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/15/2022
GENESIS HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
SUN HEALTHCARE GROUP INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/15/2022
SUNBRIDGE HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/01/2012
WHITMAN, ARNOLDIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/15/2022
BERG, MICHAELIndividualCORPORATE OFFICERsince 03/02/2015
BRIDGEFORD, LAURAIndividualCORPORATE OFFICERsince 06/01/2024
MENDELSON, AVIIndividualCORPORATE OFFICERsince 06/01/2024
ONTIVEROS, KRISTYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/11/2025
SMITH, WENDYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/11/2025

CMS files one row per role, so the 17 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted.

9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.3M
Net patient revenuemost recent cost report
+14.5%
Operating marginrevenue minus expenses
$331K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 79%Medicare 6%Other / private 15%

About 79% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $331K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$337per resident / day
operating cost
$10,233per month
≈ monthly operating cost
$393per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NM

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Mexico Medicaid page.

Typical monthly cost in New Mexico
$9,125/mo
Nursing home (semi-private)
$10,633/mo
Nursing home (private)
$5,950/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 325108. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next