The Heights Of Summerlin, LLC
10550 Park Run Drive, Las Vegas, NV 89144 · For profit - Corporation · 190 certified beds · (702) 515-6200 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 3.6% | 12.6% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.4% | 5.5% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.3% | 1.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.1% | 1.9% | 2.0% | better |
| Long-stay residents with depressive symptoms | 5.5% | 5.1% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.3% | 2.0% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 4.1% | 13.5% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 16.3% | 22.2% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 83.8% | 89.6% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 9.3% | 5.4% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 10.1% | 15.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 6.8% | 17.1% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.5% | 1.8% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 89.4% | 80.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 25.0% | 23.2% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 5.3% | 9.6% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.72 | 1.85 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.10 | 1.45 | 1.80 | better |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
43.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 60 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 36.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 41 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.38 therapist hours per resident per day in 2026Q1 — more than 65% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 43.1%CMS range 31.1–54.1 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.1%CMS range 7.2–13.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 36.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 36.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 17.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 52.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 93.8% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.6%CMS range 5.3–14.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.43 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 190 beds and averages 169.4 residents a day — about 89% occupied, or roughly 21 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.62 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.84 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.18 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.28 hrs/resident/day on weekends vs 3.76 on weekdays — 13% thinner on weekends. RN hours go from 0.83 to 0.86 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
40 citations, most serious first. The 10 most serious are shown; the remaining 30 are one tap away and print in full.
- Potential for harm · Ecited before2026-03-27 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review the facility failed to ensure 1) the kitchen was maintained in a sanitary manner, 2) there was no backed up water on the kitchen floor due to a broken drain line in the dishwasher area and a broken sewer line in the beverage area, 3) a nourishment refrigerator did not contain opened food items which were undated, and snacks were stored in proper temperature. The deficient practice placed residents at risk for foodborne illness.Findings include: On 03/24/2026 at 7:40 AM, an initial tour of the kitchen with the Assistant Dietary Manager (DM) revealed the following findings:1. Kitchen- Floor in food prep area had crumbs and other food debris more pronounced at corners and sides of food prep table. - Shelves underneath steam table dirty with dust, food crumbs and stains of unknown origin- Food transport carts dirty with stains and buildup of unknown origin- Back of oven heavy with dust and old food debris- Second food prep table dirty with old food debris and stains of unknown origin- Dirt build-up inside broiler located behind the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation interview, record review and document review, the facility failed to ensure, a baseline care plan was developed for a resident admitted with an indwelling catheter for 1 of 38 sampled residents (Resident 199). The deficient practice placed residents at risk for inadequate Foley catheter care and potential for infection. Findings include: Resident 199 (R199) was admitted on [DATE], with diagnoses including prostate cancer, benign prostatic hyperplasia and urinary tract infection (UTI).On 03/24/2026 in the morning, R199 lay awake in bed with family at bedside. A urine meter bag (a specialized drainage device with an integrated calibrated chamber attached to a larger drainage bag) hung on the left side of the bed, filled with 350 milliliters (ml) of clear yellow urine. R199 reported no one had emptied the urinary bag this morning, the Foley catheter had not been replaced since admission and no one cleansed R199's insertion site routinely. A family member indicated visiting R199 often and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation interview, record review, and document review, the facility failed to ensure care plan interventions for an indwelling catheter were implemented for 1 of 38 sampled residents (Resident 199).The deficient practice placed Resident 199 at risk for inadequate Foley catheter care and potential for infection.Findings include: Resident 199 (R199) was admitted on [DATE], with diagnoses including prostate cancer, benign prostatic hyperplasia and urinary tract infection (UTI).On 03/24/2026 in the morning, R199 lay awake in bed with family at bedside. A urine meter bag (a specialized drainage device with an integrated calibrated chamber attached to a larger drainage bag) hung on the left side of the bed, filled with 350 milliliters (ml) of clear yellow urine. R199 reported no one had emptied the urinary bag this morning, the Foley catheter had not been replaced since admission and no one cleansed R199's insertion site routinely. A family member indicated visiting R199 often and personally took care of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure a comprehensive care plan for skin integrity was reviewed and updated when a resident with existing pressure ulcers and assessed to be at high risk for developing and worsening pressure ulcers returned from hospitalization to treat an infected wound for 1 of 38 sampled residents (Resident 15). The deficient practice placed the resident at risk for recurrent wound infection. Findings include: Resident 15 (R15) was admitted on [DATE] and readmitted on [DATE], with diagnoses including quadriplegia, acute sepsis, and presence of pressure ulcers. A quarterly minimum data set (MDS) dated [DATE], documented R15 had intact cognition, was a quadriplegic, and was at risk for developing pressure ulcers, had unhealed pressure ulcers, specifically, two stage three pressure ulcers, and four unstageable pressure ulcers.A change of condition document dated 03/04/2026, revealed R15 was transferred to the hospital due to fever,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to ensure a scheduled shower was provided for a resident who required assistance with bathing for 1 of 38 sampled residents (Resident 231). The deficient practice placed the residents at risk for infection and worsening of skin breakdown.Findings include: Resident 231 (R231) was admitted on [DATE], with diagnoses including lymphedema (swelling in body tissues usually arms and legs caused by lymphatic system not working properly), and bilateral chronic venous stasis ulcers.On 03/26/2026 in the morning, R231 indicated being admitted on [DATE] in the late afternoon but no one had provided nor offered the resident a shower since admission. R231 expressed worry over chronic wounds on bilateral legs which had been infected in the past.The admission minimum data set (MDS) dated [DATE], revealed R231 required maximal assistance with bathing.On 03/26/2026 in the morning, a certified nursing assistant (CNA) checked the shower book for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to ensure 1) appropriate care and services were provided to prevent recurrent gastrostomy tube dislodgement for 1 of 38 sampled residents (Resident 239) and, care and management orders were obtained for a compression device for 1 of 38 sampled residents (Resident 231). The deficient practice placed Resident 239 at risk for repeat G-tube dislodgement and Resident 231 at risk for recurrent cellulitis. Findings include: Resident #239 (R239) was originally admitted on [DATE] and re-admitted on 02/2202026, with diagnoses including functional quadriplegia and dysphagia. The resident had a G-tube. The medical record revealed a change of condition evaluation dated 02/20/2026, indicating the G-tube was dislocated. The resident was sent to the hospital for a G-tube placement following a physician's order. Hospital records revealed R239 transferred from the nursing facility for evaluation and replacement of a gastrostomy tube that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure a comprehensive skin assessment was performed by the wound care team upon readmission of a resident who had existing pressure ulcers and the resident was assessed as a high risk for developing and worsening pressure ulcers for 1 of 38 sampled residents (Resident 15). The deficient practice placed the residents at risk for recurrent wound infection. Findings include:Resident 15 (R15) was admitted on [DATE] and readmitted on [DATE], with diagnoses including quadriplegia, acute sepsis, and presence of pressure ulcers. A quarterly minimum data set (MDS) dated [DATE], documented R15 had intact cognition, was a quadriplegic, and was at risk for developing pressure ulcers, had unhealed pressure ulcers, specifically, two stage three pressure ulcers, and four unstageable pressure ulcers.A change of condition document dated 03/04/2026, revealed R15 was transferred to the hospital due to fever, weakness, confusion and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review and document review, the facility failed to ensure proper foot hygiene and podiatry care for 1 of 38 sampled residents (Resident R86). This deficient practice placed the resident at risk for pain and foot infection. Findings include:Resident 86 (R86) was admitted on [DATE] with diagnoses including scar condition fibrosis of the skin, and chronic kidney disease stage 3A.On 03/24/2026, observation of R86's bilateral feet revealed and a brown buildup underneath the toenails on both feet. R86 reported their toenails were long and dirty and had also not been addressed.On 03/25/2026 at 11:50 AM, R86's great toenails extended approximately 1.5 inches beyond the nail bed, with brown buildup noted underneath. All toenails appeared thickened. A significant amount of brown debris was also observed on the plantar forefoot (metatarsal) areas. R86 attributed the condition to not receiving routine podiatry care. R86 reported being unable to perform personal skin care and relied…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident with non weight bearing status was safely transferred from bed to wheelchair using a mechanical lift harness in good repair for 1 of 38 sampled residents (Resident #132). This deficient practice placed the resident at risk for an accident, fall, and injury during transfer.Findings included:Resident #132 (R132) was admitted on [DATE], with diagnoses including bilateral acute ischemic stroke.The minimum data set assessment dated [DATE] revealed R132 was dependent for chair-to-bed transfers.On 03/26/2026 at 9:49 AM, two Certified Nursing Assistants (CNA #3 and CNA #4) were observed transferring R132 from the bed to a wheelchair using a mechanical lift to assist the resident to stand. It was noted the safety straps of the grip sling were not secured, and one strap was missing its buckle. During the transfer, R132 used their arm strength to self-support by holding onto the sling loops. CNA #3 stated the safety strap was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review the facility failed to ensure care and management orders for indwelling Foley catheter were obtained and implemented for 2 of 38 sampled residents (Resident 226 and Resident 199). The deficient practice had the potential to place residents at risk for infection. Findings include:Resident 226 (R226) was admitted on [DATE] and discharged on 01/11/2026 with diagnoses including polyneuropathy, acute respiratory failure and acute pulmonary edema. A Nursing Documentation Evaluation dated 12/19/2025 documented urinary devices: Foley catheter. The admission Minimum Data Set (MDS) dated [DATE] documented R226 had an indwelling Foley catheter. R226's medical record lacked physician orders for the care and management of the Foley catheter. On 03/27/2026 at 9:16 AM, the Director of Nursing (DON) reviewed R226's medical record and confirmed R226 lacked physician orders regarding care and maintenance of the Foley catheter. The DON expected monitoring and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 30 citations
- Potential for harm · D2026-03-27 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain a medication error rate of less than 5%, as required. This deficient practice placed residents at risk for adverse drug outcomes, decreased therapeutic effectiveness, and compromised safety.Findings include: Resident #191 (R191) was originally admitted on [DATE] and re-admitted on [DATE] with diagnoses including chronic pain syndrome.On 03/25/2026 in the morning, medication administration observations were conducted with R191 and a Registered Nurse. Medications administered included oxycodone hydrochloride (HCl) 10 milligrams (mg) and aspirin 81 mg (enteric coated), both administered orally.A review of the physician's orders revealed the following:Oxycodone HCl 10 mg oral tablet: give one tablet by mouth every 6 hours as needed for moderate to severe pain. The order did not document Oxycodone was to be the immediate release formulation that was administered.Aspirin 81 mg by mouth once daily for coronary artery disease. The order…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review the facility failed to ensure medications were secured for 1 of 38 sampled residents (Resident 175) expired medication was disposed of. The deficient practice had the potential for the facility staff to administer expired and contaminated medications.Findings include: Resident 175 (R175) was admitted on [DATE] with diagnoses including spina bifida with hydrocephalus, chronic respiratory failure with hypoxia, paraplegia, type 2 diabetes mellitus and dysphagia. On 03/24/2026 at 10:56 AM, the refrigerator in Resident 175's (R175) room contained: -one opened bottle of Latanoprost Solution 0.005% eye drops dated 09/06/2025. -one opened bottle of Latanoprost Solution 0.005% eye drops dated 02/11/2026. On 03/24/2026 at 11:17 AM, a Licensed Practical Nurse (LPN) confirmed the medication bottles were in the resident's refrigerator and should have been kept securely in the medicine room refrigerator. On 03/27/2026 at 8:33 AM, the Director of Nursing (DON)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0802 — failed to prepare enough nourishing food — isolatedProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure there was sufficient number of kitchen personnel to provide the residents with meals delivered timely, and at proper temperature. The deficient practice placed residents at risk for negatively impacting quality of life.Findings include: The facility assessment tool updated 08/29/2025 and reviewed by the quality assurance committee on 12/30/2025, revealed the facility was licensed for 190 beds with an average daily census of 160 residents. The staffing plan was based on resident population and their needs for care and support, with sufficient staff to meet the residents needs which included: 1) a director of dining services 2) undetermined number of cooks to prepare all meals and snacks (one to four cooks per day) and dining services aides/servers were scheduled to set up, serve and clean up meals and snacks (one to five aides/servers per meal). Staffing levels were adjusted based on census or center needs.On 03/24/2026 in the morning, the facility's census was 170.On 03/24/2026 at 7:40 AM, there were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review, the facility failed to ensure food was not served late and at appropriate temperatures per facility policy. The deficient practice had the potential to negatively impact residents' quality of life.Findings include: On 03/24/2026 in the morning, the facility's census was 170.On 03/24/2026 at 7:40 AM, there were three kitchen staff members preparing meal trays for breakfast meal service. One staff member introduced themself as the Assistant Dietary Manager (DM) and indicated the other two were dietary aides.On 03/24/2026 in the morning, five residents in the 100-Hall, four residents in the 200-Hall and six residents in the 300-Hall complained about meals being served late, food was cold and often not good (unpalatable).On 03/27/2026 in the morning, the Dietary Manager (DM), cook and a dietary aide were on the service line where temperatures were taken for the following food items:Oatmeal: 197 degrees FahrenheitRegular Ham: 186 degrees FahrenheitPureed Ham: 183 degrees FahrenheitPancakes: 101 degrees FahrenheitThe Meal Delivery Times…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0813 — isolatedHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure expired food items were discarded from 2 of 38 sampled resident refrigerators (Resident 151 and Resident 175). The deficient practice had the potential for expired foods to be consumed, which could lead to foodborne illness.Findings include:Resident 151 (R151) was admitted to the facility on [DATE] with diagnoses including epilepsy, pneumonia, dysphagia, type 2 diabetes mellitus, schizophrenia and dementia.On 03/24/2026 at 10:34 AM, the refrigerator in Resident 151's (R151) room contained:-one opened 1.89-liter bottle, Lucerne reduced fat milk, expired 03/19/26.-one unopened six-ounce container, Yoplait original yogurt, strawberry cheesecake flavored, expired 02/25/26. On 03/24/2026 at 10:45 AM, a Certified Nursing Assistant (CNA1) confirmed the expired findings in R151s refrigerator. CNA1 was unsure who removed expired food items from the resident refrigerators. CNA1 stated expired items would be discarded as the items were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to appropriately assess residents who smoked upon admission/readmission, secure smoking materials, including lighters, and establish a policy outlining guidelines on how to address smoking among residents in a non-smoking facility, and ensure safety measures were implemented for 3 of 13 sampled residents (Residents 66, 104, and 65). This deficient practice had the potential to place residents at risk of self-inflicted burns, fire hazards, or other safety concerns. Findings include: Resident 66 (R66) R66 was admitted on [DATE], and readmitted on [DATE], with diagnoses including shortness of breath and heart failure. The Minimum Data Set, dated [DATE], documented R66's brief interview of mental status a score of 15/15, and R66 was a current tobacco user. The Nursing Progress Notes dated 03/06/2025, documented R66 expressed unwillingness to use the Nicotine patch and intention was to continue smoking. The Assistant Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-18 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure snacks were available to residents outside of scheduled mealtimes. The failed practice had the potential to cause residents to remain hungry in between meals and the resident's nutritional needs not met. Findings include: On 03/12/2025 in the morning, the snack tray at the 1st floor east nursing station was observed empty. On the 2nd floor nursing station, the snacks refrigerator had a bottle of dark colored soda and no snacks available for residents. On 03/12/2025 in the morning, the Dietary Director reported resident snack refrigerators were replenished daily after breakfast and again in the afternoon. On 03/12/2025 in the morning, Resident 109 (R109) reported did not know how to request food alternatives or snacks. On 03/12/2025 at 12:17 PM, R74 reported had been at the facility for six years. R74 explained sometimes there were crackers available, however, there were no sandwiches or other snacks for residents between meals. R74 explained residents able to visit the kitchen could have requested a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-18 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to ensure the accuracy of assessment reflected the resident's status regarding the harness and straps being used for safety rather than as a restraint for 1 of 31 sampled residents. This deficient practice had the potential to result in the improper use of restraints, restricted mobility, and diminished quality of care. Findings include: Resident 60 (R60) R60 was admitted on [DATE], and readmitted on [DATE], with the diagnoses including spastic quadriplegic cerebral palsy and epileptic seizures (episodes of abnormal electrical activity in the brain that cause sudden changes in behavior, movement, or consciousness). On 03/18/2025 at 7:50 AM, R60 was in the activity room seated in the tilted wheelchair. R60 was incoherent, non-verbal and appeared comfortable. The harness and straps were in place securing R60. A physician order dated 01/09/2025, documented to ensure harness and strap were secured and on properly while in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-18 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to develop comprehensive care plans to reflect new interventions, specifically a smoking care plan for 1 of 13 sampled residents (Resident 65). The deficient practice had the potential to deprive residents of necessary interventions to maintain overall well-being. Findings included: Resident 65 (R65) R65 was admitted on [DATE] with diagnoses including anxiety disorder, muscle weakness, and nicotine dependence. Review of an admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 04/02/2024 indicated under J1300 Current Tobacco Use, R65 was a tobacco user. The assessment under Section I: Active Diagnoses indicated the resident had seizure disorder or epilepsy, anxiety disorder, and depression. Review of R65's Comprehensive Care Plan initiated on 03/26/2024, included a smoking care plan initiated on 09/27/2024. On 03/18/2025 at 2:59 PM, the Minimum Data Set (MDS) Nurse verbalized upon admission of a new…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure showers or a bath, were provided as scheduled for 1 of 4 unsampled residents (Resident 471). The deficient practice had the potential to increase skin breakdown, infections, odor and bacteria buildup. Findings include: Resident 471 (R471) R471 was admitted on [DATE] with diagnoses of chronic obstructive pulmonary disease, anemia, left foot cellulitis, gastritis, and stroke. The Minimum Data Set (MDS) in section GG dated 12/24/2024, indicated partial/moderate assistance with showering and bathing self. Review of R471's Care Plan initiated on 12/19/2024, indicated resident was dependent for Activities of Daily Living (ADL) care. R471's medical record for December 2024 and January 2025 lacked documented evidence the resident received either a shower or bath on the following dates: - 12/21/2024 (Saturday) - 01/01/2025 (Wednesday) R471's medical record lacked documented evidence the resident refused a shower or bath…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to ensure the resident's prescribed Foley size order was followed or clarified and monitored for signs and symptoms of infection, and the physician was notified promptly for the presence of sediments and odorous urine for 1 of 31 sampled residents (Resident 16). This deficient practice had the potential to result in complications such as urinary tract infections (UTIs), discomfort, catheter-associated infections, and other related health risks. Findings include: Resident 16 (R16) R16 was admitted on [DATE] and readmitted on [DATE], with diagnoses including hydronephrosis and urinary retention. A Physician order dated 10/24/2024, documented 16 French by 10 milliliters (ml) water balloon for neuromuscular dysfunction of the bladder. The Minimum Data Set, dated [DATE], documented a score of the brief interview of mental status as 14/14, which indicated R16's cognitive status was intact. R16 had an indwelling catheter. A Care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-18 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to ensure: 1) The PT-INR (prothrombin time-international normalized ratio, a blood test measuring how long it took for blood to clot) was completed as ordered, and the level was monitored, documented in the Medication Administration Record and reported to the physician for 1 of 31 sampled residents (Resident 12). This deficient practice had the potential to result in adverse health outcomes, including an increased risk of bleeding or clotting complications and potential harm due to inadequate monitoring of anticoagulation therapy, and 2) A pain medication was administered despite a documented reported pain level of zero for one of 13 sampled residents (Resident 13). This deficient practice had the potential to over-medicate the resident with pain medication when not in pain, unnecessarily administer medication, and further worsen the resident's opioid dependency. Findings include: 1) PT-INR Resident 12 (R12) R12 was admitted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-17 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, and record review, the facility failed to ensure medicated wound care barrier cream were secured for 1 of 16 sampled residents (Resident 2). The deficient practice had the potential risk of unauthorized access to medication, or misuse of medication within the facility. Findings include: Resident 2 (R2) was admitted to the facility on [DATE] with a diagnosis including atherosclerotic heart disease, chronic diastolic heart failure, and fracture around the right hip joint. On 01/16/2025 at 4:03 PM, a clear medication cup with an iridescent white cream was observed on R2's overbed tray table. On 01/16/2025 at 4:12 PM, a Licensed Practical Nurse (LPN) confirmed the iridescent white cream was a medicated cream used by the wound care team. The LPN confirmed the medicated cream should not have been left in R2's room. On 01/17/2025 at 8:37 AM, a Wound Care Nurse confirmed the iridescent white cream the wound care team used was Triad Hydrophilic Wound Dressing used to help maintain a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-03-01 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review, the facility failed to ensure food items stored inside the walk-in cooler and walk-in freezer were labeled, dated, and not expired; the janitor closet located inside the kitchen was maintained in a sanitary condition; bottles of hand soap were not stored over the disposable ware and food item on a shelving unit in the Dry Storage Room; a meal tray was served to the correct resident for 1 of 34 sampled residents (Resident 113); and temperature logs were monitored and maintained for 3 of 4 nourishment refrigerators (First floor East Wing, 300 Hall, and 200 Hall). The deficient practices had the potential to place the residents at risk for a foodborne illness and had a resident served with incorrect diet. Findings include: Food items not labeled and dated and were expired. On 02/27/2024 at 8:17 AM, the following food items were observed inside the walk-in cooler and walk-in freezer: - Individual servings of chocolate pudding, chocolate cake, and pureed cake inside the walk-in cooler were not labeled and dated. There were no dates…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and document review, the facility failed to ensure a final report which included documentation of investigation findings and any corrective actions taken by the facility regarding an allegation of verbal abuse was submitted to the state agency for 1 of 34 sampled residents (Resident 54). The deficient practice which included failure to notify the resident of concern of the outcome of the investigation, had the potential to discourage residents from reporting incidences of potential abuse. Findings include: Resident 54 (R54) R54 was admitted on [DATE], with diagnoses including diabetes and chronic kidney disease. On 02/27/2024 at 10:08 AM, R54 laid in bed watching television. R54 indicated having multiple bad experiences with rude and disrespectful staff but the resident no longer reports such incidents ever since the facility ignored the resident's report of verbal abuse by a certified nursing assistant (CNA) last year. R54 recounted a CNA used profane language to the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure there was a process in place to identify and refer residents with newly identified psychiatric diagnoses for pre-admission screening and resident review (PASARR) level two for 2 of 34 sampled residents (Residents 91 and 69). The deficient practice had the potential to deprive residents of necessary behavioral health services. Findings include: Resident 91 (R91) R91 was admitted on [DATE] and readmitted on [DATE], with diagnoses including major depressive disorder, anxiety disorder, and brief psychotic disorder. A minimum data set (MDS) dated [DATE], documented a brief interview for mental status (BIMS) score of 06 which indicated there was a significant cognitive deficit. On 02/28/2024 at 2:55 PM, R91 was present during the resident council meeting sitting in wheelchair, slouched, and sleeping for most of the meeting. When R91 was alert, speech was unclear and primarily used gestures for communication. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-01 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record and document review, the facility failed to ensure comprehensive care plans were developed for: 1) monitoring and managing edema for a resident (Resident 74) and 2) a dialysis access catheter currently in use was care planned (Resident 128). The deficient practice had a potential for staff not to provide personalized care for residents. Findings include: 1) Managing edema Resident 74 (R74) R74 was admitted on [DATE], with diagnoses including displaced condyle fracture of the lower end of the right femur, closed reduction, and hypertensive heart disease. A Practitioner's Note dated 02/26/2024 at 7:38 PM, documented on 2/22 noted bilateral lower extremity swelling for which the patient would like ACE (All Cotton Elastic) wraps. A physician's order dated 02/22/2024, documented ACE wrap bilateral lower extremities one time daily. On 02/27/2024 at 10:45 AM, observed R74 with bilateral lower leg edema (swelling). The left lower leg was noted to have an ace bandage wrapped from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-01 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure 1) prescribed orders to monitor and manage edema (swelling caused by too much fluid trapped in the body's tissues) were completed as prescribed for 1 of 34 sampled residents (Resident 74), 2) physician's order for fluid restriction was followed and discussed with the resident for 1 of 34 sampled residents (Resident 12). The deficient practices placed the residents at risk for fluid overload, missed edema management and non-compliance with physician orders. Findings include: Resident 74 (R74) R74 was admitted on [DATE], with diagnoses including displaced condyle fracture of the lower end of the right femur, closed reduction, and hypertensive heart disease. A Practitioner's Note dated 02/26/2024 at 7:38 PM documented, on 2/22 noted bilateral lower extremity swelling for which the patient would like ACE (All Cotton Elastic) wraps. A physician's order dated 02/22/2024, documented ACE wrap bilateral lower extremities one…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-01 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure wound care treatments were provided per the physician's orders for one unsampled resident (Resident 177). The deficient practice had the potential for the worsening of the resident's skin condition. Findings include: Resident 177 (R177) R177 was admitted on [DATE] and discharged on 01/28/2024, with diagnoses including Methicillin Resistant Staphylococcus Aureus (MRSA) infection and limitation of activities due to disability. Review of R177's medical record which contained the physician's orders and Treatment Administration Record (TAR) for January 2024 revealed the following: 1) The physician's order dated 01/05/2024, documented Wound care: Cleanse coccyx with Normal Saline Solution (NSS), pat dry, apply TRIAD paste one time a day for redness/moisture-associated skin damage (MASD). The TAR for January 2024 lacked documented evidence the resident received the treatment on the following dates per the physician's order: - 01/08/2024 - 01/09/2024 -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and document review, the facility failed to ensure the restorative nursing services were provided per the therapy recommendation for 1 of 34 sampled residents (Resident 104). The deficient practice had the potential for the resident's further decline in physical functioning/mobility. Findings include: Resident 104 (R104) R104 was admitted on [DATE], with diagnoses including difficulty in walking, need for assistance with personal care, and history of falling. On 02/27/2024 at 9:16 AM, R104 was lying in bed, alert and oriented. R104 revealed the preference to be up in bed and perform exercises. R104 indicated not receiving therapy or restorative nursing services. The Physical Therapy (PT) Discharge summary dated [DATE], documented R104's dates of service for PT were from 07/20/2023 to 09/01/2023. R104 was seen for six days during the 08/19/2023 to 09/01/2023 progress period. The discharge recommendations included 24-hour care and Restorative Nursing Program (RNP). The prognosis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure the gastrostomy tube (G-tube) feeding and water flush bag were labeled with the name of the resident, room number, infusion rate, and date and time the feeding and water flushes started for one unsampled resident (Resident 129). The deficient practice had the potential for the resident receiving expired or incorrect G-tube feeding, and inaccurate rate of feeding and water flushes. Findings include: Resident 129 (R129) R129 was admitted on [DATE], with diagnoses including gastrostomy and cognitive communication deficit. The physician's order dated [DATE], documented enteral feed order: Isosource 1.5 Cal at 250 milliliter (ml) via gastrostomy tube (G-tube) four times a day (QID) bolus. If Isosource 1.5 was unavailable, provide Glucerna 1.2 Cal at 325 ml QID via G-tube. On [DATE] at 9:23 AM, R129 was lying in bed and eyes closed. A G-tube feeding pump was placed on R129's bedside. A container of G-tube feeding formula…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure a peripheral intravenous (IV) line dressing was dated for 1 of 34 residents (Resident 21), and a midline (an 8 - 12 centimeter length IV catheter inserted in the upper arm with the tip located just below the axilla) catheter dressing was changed for 1 of 34 residents (Resident 133). The deficient practice poses an IV access site infection risk for the resident. Finding include: Resident 21(R21) R21 was admitted on [DATE], with diagnoses including aftercare surgery on the digestive system and chronic obstructive pulmonary disease. On 02/27/2024 at 10:17 AM, R21 was observed to have an IV line in the right forearm. The transparent dressing on the IV line had no date on dressing. R21 physician's order dated 02/17/2024, documented: - Peripheral IV Site Transparent Dressing change: at bedtime every 7 day(s) with site change and every 12 hours as needed: - Peripheral Catheter Site Change and needleless connector change.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure staff received training and obtained a physician's order for a continuous positive airway pressure (CPAP - a machine that uses mild air pressure to keep the airway open during sleep) device utilized within the facility for 1 of 34 sampled residents (Resident 288), The deficient practice had a potential for staff not to be aware and properly care for a resident with a specialized medical device. Findings include: Resident 288 (R288) R288 was admitted on [DATE], with diagnoses including cardiomyopathy and obstructive sleep apnea. On 02/27/2024 at 11:01 AM, observed at R288's bedside was a medical device, attached to the device was a flexible hose and at the end was a transparent plastic nasal mask with straps. R288 confirmed the medical device was a CPAP machine which was brought in by family upon admission. R288 indicated self-managing the device and at times might need assistance from staff with proper donning of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review, the facility failed to ensure 1) dialysis access catheter was assessed and monitored and, 2) refusal of dialysis treatment interventions were documented for 1 of 34 residents (Resident 128). The deficient practice had a potential for the dialysis access not to be monitored for adverse reactions and education regarding dialysis complications were discussed. Resident 128 (R128) R128 was admitted on [DATE], with diagnoses including chronic kidney disease and rheumatoid arthritis. 1) On 02/27/2024 (Tuesday) at 10:50 AM, R128 was seen leaving the facility for dialysis treatment. R128 was in the wheelchair and indicated the usual schedule for dialysis treatment was Monday, Wednesday, and Friday (MWF) and was going today due to missing yesterday's treatment due to not feeling well. R128 indicated current dialysis access was through a permanent catheter (permcath) located at the right groin. R128 indicated having a left arm arterio-venous fistula (AVF -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review the facility failed to ensure 1) a consent was obtained prior to administering the psychotropic medication for 1 of 34 sampled residents (Resident 80), 2) a valid consent (with signature of the resident or representative) for the use of psychotropic medication for 1 of 34 sampled residents (Resident 91) was obtained, and 3) a consent for the use of psychotropic medication was obtained for 1 of 34 sampled residents (Resident 150). The deficient practice had a potential for a resident/resident representative not being properly informed of the risk and benefits of a prescribed psychotropic medication. Findings include: Resident 80 (R80) R80 was admitted on [DATE] with diagnoses including type 2 diabetes with foot ulcer and chronic kidney failure, severe stage 4. On 02/27/2024 on 2:47 PM, R80 indicated still waiting to see primary physician to inform of a history of schizophrenia. R80's medical record revealed no diagnosis for schizophrenia or any…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-01 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review and document review, the facility failed to ensure 1) a resident had orders and assessment for self-medicating and medications were properly secured in the resident's room for 1 of 34 sampled residents (Resident 94). and 2) biologicals such as vaccines were stored in accordance with manufacturer's guidelines. The deficient practices had a potential for a resident to improperly administer and store medications and improper vaccine storage could potentially affect the potency and effectiveness of the medications. Findings include: 1) Self medication administration Resident 94 (R94) On 02/27/2024 at 2:22 PM, observed two eye medications at R94's bedside table, one bottle of Artificial Tears and one bottle GenTeal Tears. R94 indicated self-administering the medication. On 02/27/2024 at 2:38 PM, the nurse caring for R94 was not aware the resident had medications at the bedside. The nurse was not aware if the resident had a self-administering assessment completed. The nurse confirmed medications should be secured if kept at the bedside. R94's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0565 — failed to support the resident council — isolatedHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to ensure concerns raised by the resident group regarding call light response times were communicated to the Administrator, the facility's response and actions were communicated back to the resident group, and the resident group response was obtained and documented in accordance with the facility's policy. The deficient practice potentially denied the facility's leadership from verifying, tracking, and developing meaningful interventions to address the resident's ongoing issues regarding call light response times. Findings include: 1) On 11/30/2023, in the morning, Resident 17 (R17) was alert and oriented and answered questions appropriately. R17 revealed being the President of the Resident Council. R17 explained on the second Tuesday of every month, residents gathered to discuss how things could be improved for all residents. The discussions were recorded by a staff member. R17 revealed at each Resident Council meeting for the last six months, and probably more, residents had complained of experiencing delayed response to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and document review, the facility failed to ensure a resident was not restrained to the bed frame for 1 of 14 sampled residents (Resident 5). The deficient practice had the potential to cause the resident physical, emotional and mental distress. Findings include: Resident 5 (R5) R5 was admitted on [DATE], with diagnoses including unspecified dementia, schizoaffective disorder, and senile degeneration of the brain. A facility document dated 03/27/2023 revealed a Certified Nursing Assistant (CNA) found R5 restrained to the bed by a medical gown which ran across the resident's hip with strings loosely tied to the metal frame of the bed underneath the mattress. The CNA who had just started shift made the discovery on 03/27/2023 at 6:45 AM and immediately reported the incident to the charge nurse, Director of Nursing (DON) and the Administrator. The investigation report revealed the night shift CNA admitted to tying down R5 on the bed due to being agitated throughout the night and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-30 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to provide necessary services for personal hygiene for 1 of 14 sampled residents (Resident 12) who was unable to carry out activities of daily living including elimination. The deficient practice had the potential to cause adverse physical and mental outcomes such as skin damage and loss of dignity. Resident 12 (R12) R12 was admitted on [DATE] and readmitted on [DATE] with diagnoses including fracture of the sacrum, and multiple other fractures, and difficulty walking. The Minimum Data Set (MDS) assessment dated [DATE] indicated the resident required assistance of two persons to transfer, assist of one person to ambulate, and required the assistance of one person for toileting and hygiene care. Care plans dated 05/19/2023 indicated the resident had problem of impaired mobility and required assistance of staff to perform activities of daily living (ADLs). On 11/28/2023, at 1:15 PM, R12 was alert and oriented and answered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and document review, the facility failed to ensure an admission social services assessment was completed for 1 of 14 sampled residents (Resident 3) and failed to ensure there were sufficient number of social services staff members in accordance with the facility assessment. The deficient practice had the potential for the facility not meeting the social services needs of the residents. Findings include: Resident 3 (R3) R3 was admitted on [DATE], with diagnoses including spinal fusion and heart failure. The Social Assessment policy revised July 2014, documented a social assessment shall be completed within 14 days of the resident's admission to the facility. The assessment would be used to identify the resident's personal and social situation, needs and problems and serve the purpose of helping staff develop a personalized plan of care. Components of a social assessment included physical factors such as sight, hearing and vision, cognitive factors, mood and behavior, personal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.4 | -0.4 vs chain |
| Health inspection | 2 of 5 | 2.3 | -0.3 vs chain |
| Staffing | 4 of 5 | 2.5 | +1.5 vs chain |
| Quality measures | 4 of 5 | 3.5 | +0.5 vs chain |
The other 183 homes this chain runs (chain average 2.4★, per CMS)
Showing 40 of 183; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| BQ OPERATIONS HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 02/01/2020 |
| BOLD QUAIL HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/01/2021 |
| GHC HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/01/2020 |
| NEWGEN LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 02/01/2021 |
| ROBIN, AARON | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY | NO PERCENTAGE PROVIDED | since 02/01/2021 |
| TRESS, AVROHOM | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 02/01/2020 |
| SUNDANCE REHABILITATION HOLDCO INC | Organization | INDIRECT OWNERSHIP INTEREST | — | since 02/01/2020 |
| WELLTOWER OP, LLC | Organization | INDIRECT OWNERSHIP INTEREST | — | since 02/01/2020 |
| ZAC PROPERTIES XI LLC | Organization | INDIRECT OWNERSHIP INTEREST | — | since 02/01/2020 |
| FISHMAN, STEVEN | Individual | INDIRECT OWNERSHIP INTEREST | — | since 02/01/2020 |
| HARRIS, KIMBERLY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/06/2022 |
| NAJMI, MOHAMMED | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/01/2011 |
| ROTICH, SHEKEIDRA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/07/2022 |
| SHAW, PAMELA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/01/2020 |
| NEWGEN ADMINISTRATIVE SERVICES, LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
| POWERBACK REHABILITATION LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
CMS files one row per role, so the 24 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.
9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 74% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.0M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NV
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Nevada Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 295083. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.