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Heritage The

2820 Greenacre Dr, Findlay, OH 45840 · For profit - Limited Liability company · 96 certified beds · (419) 424-1808 Medicare & Medicaid certified

Call the home — (419) 424-1808 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0604) — cited Mar 2025
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (63%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS
Urgent care / clinic
2515 N Main St · (419) 422-3711 · Call to confirm hours
Pharmacy
2017 Broad Ave · (567) 251-3900 · Call to confirm hours
Grocery
2021 Broad Ave · (419) 422-9521 · Call to confirm hours
Park
215 Defiance Ave · (500) 693-7878 · Typically dawn to dusk
Place of worship
520 W Bigelow Ave · (419) 422-8017

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.7%5.3%15.4%typical for the state — see note marked double-dagger below the table
Long-stay residents who lose too much weight9.2%6.2%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.2%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.0%0.4%2.0%better than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms2.0%30.1%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.7%3.2%3.3%worse
Long-stay residents whose ability to walk worsened3.1%6.1%16.1%better than state — see note marked double-dagger below the table
Long-stay residents on antianxiety or hypnotic medication32.3%25.5%18.9%worse
Long-stay residents given the seasonal flu vaccine98.6%94.5%95.3%typical
Long-stay residents with pressure ulcers2.5%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control27.6%21.4%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table9.4%8.8%17.1%better
Short-stay residents who newly got an antipsychotic medication1.1%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine83.7%75.6%79.4%typical
Short-stay residents rehospitalized after admission29.0%24.9%22.6%worse
Short-stay residents with an outpatient ER visit10.8%12.9%12.0%better
Long-stay hospitalizations per 1,000 resident days1.101.731.67better
Long-stay outpatient ER visits per 1,000 resident days2.201.801.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

52.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 154 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

52.5%U.S. median 51.5%
Got home and stayed home
13.0%U.S. median 10.7%
Went back to hospital
74.7%U.S. median 56.6%
Met the expected recovery
0.50U.S. median 0.31
Therapy hours / resident / day
0.24hours / resident / day
Physical therapy
0.14hours / resident / day
Occupational therapy
0.13hours / resident / day
Speech therapy

Met the expected recovery: 74.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 87 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF52.5%CMS range 44.0–59.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF13.0%CMS range 9.9–16.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge74.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge65.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge54.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.1%CMS range 4.1–10.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.311.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.63
RN hours/ resident / day
1.11
LPN hours/ resident / day
2.02
Aide hours/ resident / day
3.77
Total nurse hours/ resident / day
0.42
RN hoursweekends
62.8%
Total nursing turnover
46.2%
RN turnover

How full it usually is: this home is certified for 96 beds and averages 79.5 residents a day — about 83% occupied, or roughly 16 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.77 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.63 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.02 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.22 hrs/resident/day on weekends vs 3.99 on weekdays — 19% thinner on weekends. RN hours go from 0.72 to 0.42 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 63% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

14
deficiencies at the latest standard inspection (2025-03-13)
9
at the previous standard inspection (2022-07-21)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

44 citations, most serious first. The 10 most serious are shown; the remaining 34 are one tap away and print in full.

  • Potential for harm · Dcited before2026-02-25 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, staff interviews, and facility policy review, the facility failed to notify the physician of a resident's change in condition. This affected one (#10) of three residents reviewed for change in condition. The facility census was 81.Findings include:Record review for Resident #10 revealed the resident was admitted to the facility on [DATE] and expired on [DATE]. Diagnoses included Alzheimer's disease and memory deficit following cerebral infarction.Review of a Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #10 had impaired cognition evidenced by a Brief Interview for Mental Status (BIMS) score of nine (9). The resident was assessed to require supervision with toileting, bathing, and dressing, was frequently incontinent of bladder and bowel, and had no skin issues.Review of progress notes dated [DATE] at 1:20 P.M. revealed Registered Nurse (RN) #131 documented Resident #10 was not acting like herself, not eating, getting up, or using the restroom. RN #131…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-25 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility policy review, the facility failed to maintain a clean and home-like environment. This affected two (#13 and #18) of eight residents review for environment. The facility census was 81.Findings include:Observation on 02/23/26 at 9:07 A.M. revealed Resident #13's floor had a large amount of food crumb particles, small pieces of shredded paper, and mud-like substance throughout the entire carpet in the room. Interview on 02/23/26 at 9:09 A.M. with License Practice Nurse (LPN) #130 verified all findings in Resident #13's room.Observation on 02/23/26 at 9:50 A.M. revealed Resident #18's floor had a cover of shredded paper, shredded metallic paper, and food crumb particles from bed area to the door area. Interview on 02/23/26 at 9:52 A.M. with License Practice Nurse (LPN) #130 verified all findings in Resident #18's room. Interview on 02/23/26 at 11:18 A.M. Regional Nurse #128 revealed rooms should be cleaned daily including over the weekend. Review of the undated facility policy titled, Standard Operate Procedure (SOP)-Room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-25 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, medical record review, staff interview, and review of a facility policy, the facility failed to ensure timely drainage of urinary catheter bags. This affected one (#12) of four residents reviewed for urinary catheters.Findings include:Review of the medical record for Resident #12 revealed he was admitted on [DATE] with diagnoses including hereditary spastic paraplegia, chronic obstructive pulmonary disease, heart disease, cough, wheezing, shortness of breath, malignant neoplasm of bladder, and suprapubic urostomy.Review of a functional assessment dated [DATE] revealed Resident #12 required set-up to partial assistance with activities of daily living, utilized a motorized wheelchair, and was independent with mobility. Review an admission note dated 02/08/26 for Resident #12 revealed he was alert and oriented.Observation on 02/25/26 at 9:00 A.M. of Resident #12's urinary catheter bag revealed it was round, taut, and full of yellow liquid.Interview on 02/25/26 at 9:10 A.M. with Certified Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation medical record review, resident and staff interview, and review of facility policies, the facility failed to ensure respiratory supplies were stored and dated in a safe manner and failed to ensure a resident's need for supplemental oxygen was provided in a timely and sufficient manner. This affected two (#13 and #57) of five residents reviewed for oxygen. The facility census was 81.Findings include:1. Record review for Resident #13 revealed the resident was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease and chronic respiratory failure. Review of a Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #13 had intact cognition evidenced by a Brief Interview for Mental Status (BIMS) score of 15. The resident was assessed to require oxygen therapy. Review of the current care plan revealed Resident #13 had potential for complications in functional and cognitive status related to respiratory disease related to obstructive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-25 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, staff interview, and review of a facility policy, the facility failed to ensure documentation in the electronic health record was complete and accurate. This affected two (#10 and #11) of eight residents reviewed for documentation. The facility census was 81.Findings include:1. Review of the medical record for Resident #11 revealed he was admitted on [DATE] with diagnoses including type two diabetes mellitus, metabolic encephalopathy, cardiomegaly, morbid obesity, and stage two chronic kidney disease. The resident died at the facility on [DATE]. Review of the annual Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #11 was cognitively intact and did not display any behaviors at the time of the assessment. He utilized a walker with supervision and a manual wheelchair independently. He required supervision assistance with activities of daily living and touch assistance with shower transfers. The assessment indicated Resident #11 experienced shortness of breath with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-25 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, medical record review, staff interview, and review of a facility policy, the facility failed to ensure proper signage was in place for a resident on enhanced barrier precautions and failed to ensure urinary catheter bags were maintained in a manner to prevent infection. This affected two (#58 and #59) of four residents reviewed for infection control practices.Findings include:1. Record review for Resident #58 revealed the resident was admitted to the facility on [DATE] with diagnoses including Parkinson's disease, dementia, bipolar, and cholecystectomy.Review of a Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #58 had impaired cognition evidenced by a Brief Interview for Mental Status (BIMS) score of seven (07). The resident was assessed to have a surgical wound.Review of the care plan dated 02/05/26 revealed Resident #58 had a surgical incision with indication the resident required enhanced barrier precautions during high-contact care related to presence of surgical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-07 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, staff interview and policy review, the facility failed to ensure complete proper hand hygiene during a dressing change. This directly affected one (Resident #8) of three residents reviewed for wound care. The facility census was 83. Findings include:Review of the medical record of Resident #8 revealed an admission date of 07/18/22. Diagnoses include metabolic encephalopathy, acute osteomyelitis, paraplegia, and pressure ulcer injury of sacral region.Observation on 01/05/26 at 2:15 P.M. revealed Licensed Practical Nurse (LPN) #210 performed a dressing change on Resident #8. LPN #210 donned gloves, gown, and a mask and entered the room. LPN #210 assisted Resident #8 to roll to his right side exposing his bilateral ischium wounds. The wounds were covered with a bordered dressing and there was a small amount of brownish colored discharge on the protective pad beneath him. LPN #210 touched the drainage and removed the gloves, performed hand hygiene and donned new gloves. LPN #210 removed the soiled dressings, and without performing hand hygiene or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-13 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and review of facility policy, the facility failed to ensure resident medications were prepared per professional standard. This affected on four Residents (#77, #78, #79, and #80) of four observed. The facility census was 82.Findings Include:Observation on 11/13/25 at 8:53 A.M. to 9:03 A.M. revealed Licensed Practical Nurse (LPN) #134 had three medication cups of unidentified pills on top of medication cart. LPN #134 picked up loose loose pills that were laying on top of medication cart using her bare hand, placed them in a clear sleeve and proceeded to crushed the pills. LPN #134 then was observed to placed the unidentified crushed pills in a fourth medication cup. LPN #134 placed three medication cups of unidentified pills into the medication cart. LPN #134 then placed pudding into the crushed medication cup and walked to Resident #79 in the common area, close to the nurse ' s station and administered the medication. LPN #134 removed one of the pre set medication cups with unidentified pills from medication cart, grabbed a pudding cup, walked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-13 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, staff interview, and review of facility policy, the facility failed to ensure medications were not left unattended. This affected one Resident (#87). The facility census was 82.Observation on 11/13/25 at 11:19 A.M. with Licensed Practical Nurse (LPN) #142 revealed Resident #87's medications (Albuterol Sulfate HFA (bronchodilator) aerosol inhaler, Astepro (antihistamine) nasal spray, Basaglar Kwikpen u-100 Insulin pen (long acting Insulin), Aspart Insulin pen u-100 (quick acting Insulin), and Symbicort HFA (corticosteroid) aerosol inhaler) were laying on top of medication cart unattended for four minutes. During the time the medications were on the medication cart unattended one family member, four residents and two staff members walked by medication cart. Interview on 11/13/25 at 11:23 A.M with LPN #143 verified medication were laying on top of medication cart unattended. LPN #143 stated, I am just trying to get done.Review of facility policy, Preparation and General Guidelines, revised January 2018 revealed no medications are kept on top of cart.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-13 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed ensure proper handling of medication was used when preparing medication. This affected one Resident (#79) during medication pass. The facility census was 82.Observation on 11/13/25 at 8:53 A.M. with Licensed Practical Nurse (LPN) #134 the nurse was observed to picked up an unidentified number of pills for Resident #79 off of top medication cart with her bare hand, place the medications in a clear sleeve, and crush the medications to be administered for Resident #79. LPN #134 then placed pudding into the crushed medication cup and walked to Resident #79 in the common area, close to the nurse ' s station and administered the medication. Interview on 11/13/25 at 8:57 A.M. with LPN #134 it was verified she did not place Resident #79's pills in a medication cup but placed them on top of the medication cart on purpose. LPN #134 stated she was not aware she could not place pills on top of the medication cart and touch them with her bare hand.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 34 citations
  • Potential for harm · Dcited before2025-07-17 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, observation, record review, and policy review, the facility failed to notify a resident representative of a new skin condition. This affected one (#15) of five residents reviewed for a change in condition. The facility census was 73.Review of the medical record for Resident #15 revealed an admission date of 01/11/22 with diagnoses of dementia, anxiety, anemia, and Type II diabetes mellitus.Review of the quarterly Minimum Data Set (MDS) assessment, completed 06/06/25, revealed Resident #15 had impaired cognition and required substantial/maximal assistance for bed mobility and was dependent for transfers.Review of Resident #15's electronic medical record (EMR) from 06/01/25 through 07/17/25 at 9:30 A.M. revealed no documentation regarding a bruise or new skin concern to Resident #15's face or neck. Additional review revealed no evidence Resident #15's representative was notified of a new skin condition on Resident #15's neck.Interview on 07/17/25 at 9:14 A.M. with Certified Nursing Assistant (CNA) #103 revealed she observed a change in condition to Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-17 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, record review, observation, and policy review, the facility failed to ensure timely assessments of a new skin condition. This affected one (#15) of five residents reviewed for change in condition. The facility census was 73.Findings include:Review of the medical record for Resident #15 revealed an admission date of 01/11/22 with diagnoses of dementia, anxiety, anemia, and type 2 diabetes mellitus.Review of the quarterly Minimum Data Set (MDS) assessment, completed 06/06/25, revealed Resident #15 had impaired cognition and required substantial/maximal assistance for bed mobility and was dependent for transfers.Review of Resident #15's Profile in the electronic medical record (EMR) revealed she required a mechanical lift for transfers since 06/10/22.Review of Resident #15's electronic medical record (EMR) dated 06/01/25 through 07/17/25 at 9:30 A.M. revealed no documentation regarding a bruise or new skin concern to Resident #15's face or neck.Review of the late entry Incident Report, initiated 07/17/25 at 11:08 A.M., revealed Resident #15 had a bruise to her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-03-13 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and review of facility policies, the facility failed to ensure food was labeled and properly refrigerated, the kitchen was maintained in a sanitary manner, and food was not handled with contaminated gloves. This had the potential to affect all residents who consume food from the kitchen. The facility census was 81. Findings include: 1. Observation of the walk-in cooler on 03/10/25 at 8:54 A.M. revealed four quart sized containers of strawberries not dated. Three of the four quarts had a gray fuzzy substance on the strawberries. Interview with [NAME] #596 on 03/10/25 at 8:58 A.M. confirmed the observed strawberries were moldy and not dated. Observation of the deep fryer on 03/10/25 at 8:59 A.M. revealed three overcooked and oil-saturated French fries along the edge of the deep fryer and overcooked crumbs floating in the oil. Interview with Director of Food Services (DFS) #583 on 03/10/25 at 9:02 A.M. confirmed the observations of the deep fryer. Additionally, she stated the fryer was typically cleaned every Thursday, but it had been heavily used…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interview, and policy review, the facility failed to ensure medications were not prepared and stored in medication cart prior administration. This affected four (#05, #19, #42, #65) out of the fourteen residents that resided on Legacy Hall. Additionally, the facility failed to ensure an opened insulin pen was dated upon first use and was not expired. This affected one (#09) out of three resident insulin pens observed in the Legacy Hall medication cart. The facility census was 81. The findings include: Observation on 03/12/25 at 8:15 A.M. of the Legacy Hall medication cart revealed four separate clear, plastic medication cups with unidentified medications sitting in the second drawer. The observation revealed two letters were written on each plastic medication cup. The observation of the medication cart also noted Resident #09's Lantus Solostar 100 units per milliliter (ml) Insulin pen injector, opened, without an open date and with expiration date of 02/13/25. Interview with Registered Nurse (RN) #620 at 8:20 A.M. confirmed the Legacy Hall medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-13 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, and review of facility policy, the facility failed to ensure call lights were in reach of residents. This affected four residents (#15, #14, #57 and #4) of nine residents reviewed for call lights. The facility census was 81. Findings include: 1. Observation on 03/10/25 at 4:28 P.M. of Resident #15 in her room revealed she was sitting in a chair crying and her call light cord was tied to the bed handle out of her reach. Interview on 03/10/25 at 4:28 P.M. with Resident #15 confirmed she was crying due to pain and she could not reach her call light cord to alert staff she needed assistance. Interview on 03/10/25 at 4:28 P.M. with Licensed Practical Nurse (LPN) #518 confirmed Resident #15 could not reach the call light cord to alert staff that she needed assistance. 2. Review of Resident #14's medical record revealed an admission date of 06/17/20. Diagnoses included chronic obstructive pulmonary disease, morbid obesity, anxiety disorder, aphasia and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, the facility failed to ensure resident beds were maintained in a safe condition. This affected one resident (#53) of nine reviewed for physical environment concerns. The facility census was 81. Findings include: Review of Resident #53's medical record revealed an admission date of 01/09/23. Diagnoses included Alzheimer's disease, stroke, type II diabetes, psychosis, altered mental status, major depressive disorder, anxiety disorder, and muscle weakness. Review of Resident #53's Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was cognitively impaired and rarely or never understood. Resident #53 was dependent on staff for toilet use, bed mobility and transfer. Observation on 03/10/25 at 11:27 A.M. of Resident #53's room found the headboard of the bed leaning to the left when facing the bed. When the headboard was touched it was found to have been broken free from the bed frame on the left side and was attached only by the right side to the frame of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based medical record review, observation, staff interview, and policy review, the facility failed to ensure residents were free from any physical restraints. This affected two (#28 and #73) out of two residents reviewed for restraints. The facility census was 81. Findings include: 1. Review of Resident #28's medical record revealed diagnose of Alzheimer's, dementia, right hand contractures, reduced mobility, glaucoma, and cognitive communication deficit. Review of physician orders, dated 12/18/24, revealed no physician order for a standard pillow to be placed under a fitted sheet on the left side of resident when in bed. Review of Resident #28's care plan, dated 01/17/25, revealed the right side of the bed was to be against the wall. Review of the Minimum Data Set (MDS) assessment, dated 12/27/24, revealed Resident #28 required maximal assistance with bed mobility. Observation on 03/10/25 at 03:54 PM revealed Resident #28 laying in bed on her right side facing the wall. Bilateral mobility bars were in place and pulled up. A standard size pillow was placed length wise under the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review and staff interview, the facility failed to ensure the care plan was updated timely to include the development of a pressure ulcer for one (#4) out two residents reviewed for pressure ulcers. The facility census was 81. Findings include: Review of Resident #04's medical recorded revealed an admission date 12/01/21. Diagnoses included Alzheimer's disease, dementia, osteoarthritis of right hip, major depressive disorder, and scoliosis. Resident #4 enrolled in hospice care 03/04/25. Review of Resident #04's Minimum Data Set (MDS) assessment, dated 12/20/24, identified Resident #4 was at risk for pressure ulcer development but no pressure ulcer noted. Review of Resident #04 nurse's notes revealed on 02/23/25 at 10:11 P.M. an open area was found on the sacrum during care. Certified Registered Medication Aide (CRMA) #622 notified Licensed Practice Nurse (LPN) #643 at the time of the finding. Further reviewed of nurses note dated 02/27/25 at 3:27 A.M. revealed the resident's daughter was notified of the wound and a treatment was established. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, medical record review, and staff interview, the facility failed to follow physician orders to apply washcloths to the hands of one (#53) of four residents reviewed for skin conditions. The facility census was 81. Findings include: Review of Resident #53's medical record revealed an admission date of 01/09/23. Diagnoses included Alzheimer's disease, stroke, type II diabetes, psychosis, major depressive disorder, anxiety disorder, muscle weakness, abnormal posture, contusion of part of the head (12/09/24), and dementia with behavioral disturbance. Review of Resident #53's Minimum Data Set (MDS) assessment, dated 11/21/24, revealed Resident #53 was severely cognitively impaired. Resident #53 was dependent on staff for eating, toilet use, bathing, dressing and mobility. Review of Resident #53's physician orders revealed an order dated 01/21/25 for wash cloths to hands change daily and as needed. Review of Resident #53's care plan, revised 03/10/25, revealed supports and interventions for risk for skin breakdown. Interventions for risk for skin breakdown included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and staff interview, the facility failed to accurately assess a pressure ulcer, failed to complete an assessment of a pressure ulcer when identified, and failed to obtain a treatment for a pressure ulcer. This affected two (#38 and #4) out of three residents reviewed for pressure ulcers. The current census is 81. Findings include: 1. Record review for Resident #38 revealed the resident was admitted to the facility on [DATE]. Diagnoses for Resident #38 include dementia, urinary tract infection, respiratory failure, and chronic kidney disease. Review of Resident #38's Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed the resident had impaired cognition and was incontinent of bowel and bladder. Review of Resident #38's wound management revealed on 02/13/25 the resident was noted to have an open wound measuring 7 centimeters (cm) by 2 cm by 0.1 cm depth. Per the wound assessment the wound had a 'foul' odor with necrotic tissue, irregular edges with a dark…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interviews, record review, and review of facility policy, the facility failed to document a fall in the medical record, complete post fall assessments, and investigate a fall in a timely manner. This affected one (#54) of three residents reviewed for falls. The facility census was 81. Findings include: Review of the medical record for Resident #54 revealed she was admitted on [DATE] for physical therapy following joint surgery to her left shoulder. Admitting diagnoses included presence of left artificial shoulder joint, type two diabetes mellitus, chronic kidney disease, hyperlipidemia, hypothyroidism and gout. On 03/03/25 a diagnosis of unspecified fracture of shaft of left tibia was added. Review of the admission Minimum Data Set 3.0 (MDS) assessment, dated 02/11/25, revealed she was cognitively intact, required substantial assistance with dressing, toileting and showering, and utilized a cane, walker, or wheelchair. Review of the facility fall assessment for Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, resident interview, staff interview and policy review, the facility failed to ensure a physician order was present to administer oxygen. This affected one (#13) of three residents viewed for oxygen. The facility census was 81. The findings include: Review of Resident #13's medical record revealed an admission date of 11/22/17. Diagnoses included heart failure, chronic obstructive pulmonary disease with acute exacerbation, acute and chronic respiratory failure with hypercapnia, left bundle-branch block, atrial fibrillation, type two diabetes mellitus, hypoxemia and nonspecific abnormal finding of lung field. Review of the care plan, dated 02/18/25, revealed Resident #13 was oxygen dependent and to use oxygen as ordered. Review of the physician orders revealed no orders for oxygen. Observation on 03/10/25 at 02:13 P.M. revealed Resident #13 sitting in her wheelchair with oxygen concentrator on and running at three liters via nasal cannula. Coinciding interview with Resident #13 revealed she has been on oxygen since 2021. Observation on 03/12/25 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, review of the facility policy, and staff interview, the facility failed to ensure the physician responded to pharmacy recommendations timely and included a reason for the denial of gradual dose reductions. This affected one (#48) out of five residents reviewed for unnecessary medications. The facility census was 81. Findings include: Record review for Resident #48 revealed the resident was admitted to the facility on [DATE]. Diagnoses included Parkinson's disease, dementia, depression, post-traumatic stress disorder, and obsessive compulsive disorder. Review of Resident #48's Minimum Data Set (MDS) assessment, dated 02/21/25, revealed the resident had intact cognition and was having hallucinating behaviors during the assessment period. Review of Resident #48's care plans dated 12/05/23, and revised on 02/14/25, revealed a focus for adverse consequences for psychotropic drug use. Interventions include attempt gradual dose reduction in two separate quarters and then yearly unless…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, staff interview, and review of facility policy, the facility failed to ensure medication was administered as ordered by a physician. This affected one (#386) of five residents reviewed for unnecessary medications. The facility census was 81. Findings include: Medical record review for Resident #386 revealed an admission date of 02/26/25 for physical and occupational therapy following hospitalization for influenza A. Diagnoses included chronic respiratory failure with hypoxia, urinary tract infection (UTI), congestive heart failure, atrial fibrillation, unspecified dementia, anxiety, depression, history of cerebral infarction with left hemiparesis, and seizure disorder. Review of the hospital discharge medication orders included one tablet of ciprofloxacin 500 milligram (mg) given by mouth twice a day for four days and one tablet hydrocodone-acetaminophen 5 mg - 325 mg given by mouth every six hours as needed. Review of the medication administration record dated February 2025 and March 2025 for Resident #386 revealed ciprofloxacin and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and resident interview, the facility failed to provide a clean and comfortable environment. This affected one (#48) resident and has the potential to affect all resident residing in the facility. The current census is 81. Findings include: Observation on 03/10/25 at 8:00 A.M. upon entry to the facility revealed a remodeling in progress. At the front entrance the desk and surrounding area cloths were covering items and there were visible markings along the posts, which appeared to be prepped for painting. No staff were observed in the area working on the front desk area. Observations along the hallway in the main dining room area revealed one room had ladders, drop cloths, and other construction tools laying in the room across from the main dining area. Dust was observed on the handrail in the main hallway across from the main dining room. Observations on 03/10/25 from 11:00 A.M. to 12:10 P.M. revealed noise levels to be elevated during the lunch meal service as contractors were observed painting, nailing, and sanding walls in the room across…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-22 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility infection control records, staff interviews, review of staff schedules, review of time punch records, review of electronic mail (e-mail) correspondence, review of facility policies and procedures, review of the Center for Disease Control and Prevention CDC) guidance, and review of Ohio Department of Health's (ODH) guidance for reporting infectious diseases, the facility failed to develop and implement effective infection control practices including written policies and procedures which included when and to who potentially communicable diseases should be reported, and failed to ensure the local health department was notified in a timely manner of a facility gastrointestinal illness outbreak. This affected 29 residents (#5, #6, #10, #17, #22, #23, #28, #36, #38, #39, #42, #48, #57, #58, #59, #60, #61, #63, #66, #69, #71, #74, #75, #77, #79, #82, #90, #91, and #92), two of which (Resident #58 and #60) Norovirus was detected, who experienced symptoms of gastrointestinal illness. This had the potential to affect all residents residing in the facility. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-21 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on dining observations and staff interview the facility failed to treat 13 residents (#03, #06, #07,#36, #37, #42, #45, #51,#56, #59, #61, #333, and #434) eating in the restorative dining room with dignity during the meal. The facility census was 78. Findings include: Observation on 07/18/22 at 11:20 A.M. revealed State Tested Nursing Assistant (STNA) #123 was in the restorative dinning room standing to the right side behind Resident #37 wheelchair attempting to feed her a spoonful of food. Resident #37 would not open her mouth. Further observation on 07/18/22 at 11:40 A.M. of dining revealed a small room behind the large main dining room. There were 12 residents ( #03, #06, #07,#36, #37, #42, #45, #56, #59, #61, #333, and #434) in the room in wheelchairs sitting at three small square tables. One Resident (#51) was sitting off to the left side of the room with an over bed table in front of her. STNA #123 stood and fed three different residents ( #03, #06, and #37) each one bite at the middle table then left the small dining room. She returned to the dining room and fed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-21 · tag F0920 — pattern
    Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on dining observations and staff interview the facility failed to ensure there was adequate space in the restorative dining room for 13 residents (#03, #06, #07,#36, #37, #42, #45, #51, #56, #59, #61,#333, and #434) requiring extensive assistance with eating. The facility census was 78. Findings include: Observation on 07/18/22 at 11:20 A.M. revealed State Tested Nursing Assistant (STNA) #123 was in the restorative dinning room standing to the right side behind Resident #37 wheelchair attempting to feed her a spoonful of food. Resident #37 would not open her mouth. Further observation on 07/18/22 at 11:40 A.M. revealed a small room behind the large main dining room. There were 12 residents ( #03, #06, #07,#36, #37, #42, #45, #56, #59, #61,#333, and #434) in the room in wheelchairs sitting at three small square tables. One resident (#51) was sitting off to the left side of the room with an over bed table in front of her. STNA #123 stood and fed three different residents ( #03, #06, #37) each one bite at the middle table then left the small dining room. In order to leave the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-21 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review , observation, resident and staff interviews and facility policy review the facility failed to provide one resident (#36) of one resident reviewed with an adaptive call light. The facility census was 78. Findings include: Review of the medical record revealed Resident #36 was admitted to the facility on [DATE] with diagnoses including Parkinson's disease, anemia, cervical spine stenosis, hypertension, and contracture of his left wrist. Review of the significant change Minimum Data Set (MDS) assessment dated [DATE] revealed the resident scored a 15 out of 15 on the Brief Interview for Mental Status (BIMS) indicating no cognitive deficits. He requires extensive assistance with all activities of daily living . He was currently receiving hospice care in the facility. Review of the plan of care dated 07/18/22 stated the resident may need adaptations to participate in activities. The only adaptive intervention was for a bingo board . There was no mention of call light use and no mention…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-21 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, resident and facility staff interviews, the facility failed to honor choices of two of 12 sampled residents (Resident #32 and Resident #75), regarding showers. The facility census was 78. Findings include: 1. Interview with Resident #32 occurred on 07/18/22 at 12:52 P.M., Resident #32 identified she is getting a shower about once a month. Resident #32 confirmed she is receiving bed baths, but actually wants showered. Resident #32 appeared clean and odor free at the time of the interview and observation. Interview with Resident #32 occurred again on 07/19/22 at 9:58 A.M. Resident #32 confirmed there is an issue with residents not getting showers and getting bed baths. Resident #32 identified she is the resident council president and wants to speak for other residents whom can not speak for themselves. Review of Resident #32's medical record identified admission to the facility occurred on 08/04/16 with medical diagnoses including; COPD (Chronic obstructive pulmonary disease),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-21 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, medical record reviews, therapy, family and staff interviews, the facility failed to maintain ambulation for one (Resident #55) of one residents reviewed for activities of daily living (ADL) decline, in a total sample of 18 residents. The facility census was 78. Findings include: Review of Resident #55's medical record identified she was admitted to the facility on [DATE]. Resident #55 has medical diagnoses that include: dementia, atrial-fibrillation, anxiety and chronic pain. Review of Resident #55's admission assessment dated [DATE] identified severe impairment with cognition and under section G- requires extensive assistant of one, for ambulation, in the room and corridor. The quarterly assessment dated [DATE] identified continued severe cognitive impairment and ambulation in room with supervision only. The assessment identified Resident #55 was not walking in the corridor. Interview with Resident #55's husband occurred on 07/19/22 09:29 A.M. The interview identified two weeks prior to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-21 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, medical record review and staff interviews, the facility failed to prevent a delay in treatment of surgical wound and suture (stitches) removal for one (Resident #75) of two residents reviewed for hospitalization. The facility census was 78. Findings include: Observation and Interview with Resident #75 occurred on 07/18/22 01:19 P.M. Resident #75 was observed with an ace wrap and bandage on the right calf, stopping below the knee. Resident #75 was observed with sutures (stitches) located on the top of the knee and just below the knee. Resident #75 was asked about the stitches and confirmed they should have been out weeks ago; however he missed his appointment on 06/30/22 and it has never been rescheduled. Review of Resident #75's medical record identified admission to the facility occurred on 06/17/13, with medical diagnoses including; fracture of the right fibula/tibia, end stage renal disease, diabetes, morbid obesity, anxiety, major depression, anemia and poor circulation. The most…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-21 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff and resident interview, and observations the facility failed to ensure one resident ( #43) of 18 sampled residents received her hearing aids on a consistent basis. The facility census is 78. Findings Include: Review of the medical record for Resident #43 revealed an admission date of 12/01/21. Diagnoses included, unspecified dementia without behavioral disturbance, anxiety disorder, hypokalemia, essential hypertension, and insomnia. Review of the quarterly Minimum Data Set (MDS) assessment, dated 05/13/22, revealed she was moderate cognitive impairment. The assessment, section B (Hearing) revealed moderate difficulty - speaker has to increase volume and speak distinctly, and indicated hearing appliance used. There were no behaviors indicated. Review of the Plan of Care dated 05/21/22 revealed interventions included putting hearing aids in medication cart each night. Review of the progress notes dated 05/18/22 revealed Resident #43 had hearing aid on. Review of notes dated 06/08/22 revealed daughter, came in today and brought in left hearing aid, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-21 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, review of pharmacy recommendations and interview the facility failed to timely respond to pharmacy recommendations. This affected one resident (#05) of five residents reviewed for unnecessary medications. The facility census was 78. Findings include: Review of the medical record for Resident #05 revealed an admission date of 03/25/22. Diagnoses included Parkinson's Disease, Alzheimer's Disease, dementia, unspecified psychosis not due to a substance or known physiological condition, major depressive disorder, single episode, and anxiety. Review of the pharmacy recommendations dated 03/29/22 revealed resident has an order for Celexa 40 milligrams (mg) daily. Food and Drug Administration (FDA) says citalopram doses should not exceed 20 mg/day for most patients over age [AGE]. Higher doses of citalopram (Celexa, etc.) increases risk of QT prolongation (a heart rhythm that can potentially cause fast, chaotic heartbeats) and torsades (a specific type of ventricular tachycardia, or fast…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-21 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review,observations, family and staff interviews the facility failed to ensure a clean sanitary environment was maintained for one resident (#07) in a total sample of 18 residents. The facility census was 78. Findings include: Review of the medical record revealed Resident #07 was admitted to the facility on [DATE] with diagnoses including Alzheimer's dementia and generalized anxiety. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident had short and long term memory deficits and was unable to complete the Brief Interview for Mental Status. She requires extensive assistance of one staff member for all activities of daily living including toileting. She was assessed as always incontinent of bowel and bladder. Review of the plan of care dated 05/25/22 revealed the resident is incontinent of bowel and bladder. Interventions included providing incontinent care following incontinence. Observation on 07/18/22 at 10:30 A.M. revealed the trash in Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-08-08 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility policy review, the facility failed to maintain infection control in the laundry room. This affected 90 of 90 residents residing in the facility who used the facility laundry. Findings include: 1. Observation on 08/08/19 at 7:06 A.M. conducted in the facility laundry room revealed Environmental Services Assistant (ES) #200 was sorting laundry from a large laundry bin. The bin contained resident's soiled personal items. Laundry Aide (LA) #200 was wearing gloves but no gown or other personal protective equipment. Her brown polo shirt was continually draping across the dirty laundry bin and in contact with it as she leaned over the bin to remove soiled clothes for sorting. Interview at the time of the observation with LA #200 stated she was sorting the residents' soiled personal items to be washed. LA #200 verified she was not wearing a gown and stated she does not usually wear a gown. LA #200 pointed out that there was a plastic apron hanging on the wall near the entry door and stated she would wear it if things were really dirty. LA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-08 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and policy review, the facility failed to ensure proper disposal of medications. This had the potential to affect six (#12, #19, #50, #62, #83 and #84) of seven residents near the medication cart who were independently mobile with impaired cognition. The facility census was 90. Findings include: Observation on 08/06/19 at 8:13 A.M. during medication administration revealed Licensed Practical Nurse (LPN) #220 cut a tablet of Depakote (anticonvulsant medication) in half. LPN #220 placed half of the Depakote tablet in an uncovered waste container attached to the medication cart. The medication cart was located next to the dining room in the memory care unit. There were seven residents sitting in the dining room. Observation on 08/06/19 at 8:23 A.M. revealed LPN #220 continued to prepare medications for Resident #76 including one tablet of atenolol 100 milligrams (mg.) (blood pressure medication), one tablet of carbamazepine 200 mg. (anticonvulsant), one half tablet of Depakote 125 mg., one tablet of Hydrochlorothiazide 25 mg. (diuretic), one tablet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-08 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and policy review, the facility failed to ensure a medication cart was locked. This had the potential to affect seven (#29, #41, #49, #67, #71, #81 and #89) of 31 residents the facility identified as independently mobile with impaired cognition residing in the three hallways near the medication cart. The facility census was 90. Findings include Observation on 08/08/19 beginning at 7:48 A.M. of the hallway revealed a medication cart was left unlocked and unattended. Interview on 08/08/19 at 7:55 A.M. with the Administrator was notified and provided verification the medication cart was left unlocked and unattended in the hallway. Interview on 08/08/19 at 2:57 P.M. the Administrator revealed there were seven residents (#29, #41, #49, #67, #71, #81 and #89) who were independently mobile with cognitive impairment residing in the three hallways near the unlocked medication cart. Review of the facility policy Medication Storage In The Facility, last revised 01/2017, revealed medication carts should be locked when not attended by persons with authorized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-08 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, family interview, staff interview and policy review, the facility failed to clarify the physician's order on a DNR identification form. This affected one (#85) of two resident reviewed for advanced directives. The facility identified 25 residents as full code status. The facility census was 90. Findings include: Review of the medical record revealed Resident #85 was admitted to the facility on [DATE]. Diagnoses included dementia with behavioral disturbance, major depressive disorder, hypertensive heart disease without heart failure, type I diabetes mellitus with hyperglycemia, dysphagia, and anxiety disorder. Review of the electronic health record face sheet revealed Resident #85 had a full code status. Review of the DNR identification form, dated 06/03/19, revealed Resident #85 had a Do No Resuscitate- Comfort Care (DNR-CC) code status. Interview on 08/06/19 at 5:02 P.M. with Resident #85's spouse verified Resident #85 was a full code status. Interview on 08/06/19 at 3:15 P.M. with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-08 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview and facility policy review, the facility failed to provide the bed hold policy to Resident #64 and Resident #79. This affected two (#64 and #79) of two residents reviewed for hospital discharges. The facility census was 90. Findings include: 1. Review of the medical record for Resident #64 revealed an admission dated of 11/29/17. Review of the progress notes revealed on 06/15/19 at 4:30 P.M. Resident #64 was sent to the emergency room (ER) for evaluation and treatment of shortness of breath. On 06/16/19 at 2:28 A.M., Resident #64 was admitted to the hospital. Further review of the medical record revealed it was silent for the bed-hold policy being provided to the resident or her representative. 2. Review of the medical record revealed Resident #79 was admitted to the facility on [DATE]. Diagnosis included Alzheimer's disease, major depressive disorder, dementia without behavioral disturbance, essential hypertension, muscle weakness, insomnia, and anxiety disorder. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews and policy review, the facility failed to ensure a resident received assistance with showers as scheduled. This affected one (#42) of one residents reviewed for showers. The facility census was 90. Findings include Medical record review revealed Resident #42 admitted to the facility on [DATE]. Diagnoses included dementia with behavioral disturbances, anxiety, cerebral infarction, aphasia, difficulty walking and urinary incontinence. Review of the quarterly Minimum Data Set (MDS) assessment, dated 06/17/19, revealed Resident #42 had severe cognitive impairment. Resident #42 was dependent on staff for bathing and personal hygiene. Review of the shower list revealed Resident #42 was scheduled for showers on Mondays and Thursdays on second shift. Review of the Resident Bathing Chart from 07/09/19 through 08/07/19 revealed Resident #42 had received no showers. Review of the nurse's notes from 07/09/19 through 08/07/19 revealed no documentation Resident #42 had refused his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-08 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, resident interview, and staff interview the facility failed to monitor an open wound on the resident's right shin. This affected one (Resident #90) of six residents reviewed for skin conditions. The facility failed to ensure a bowel management program was initiated a resident. This affected one (Resident #85) of one resident reviewed for bowel management. The facility census was 90. Findings include: 1. Record review for Resident #90 revealed the resident was admitted to the facility on [DATE]. Diagnoses included aftercare post surgery, severe sepsis, cellulitis of lower limbs, end stage renal disease, diabetes type two, neuropathy and heart failure. Review of the comprehensive Minimum Data Set (MDS) assessment, dated 07/05/19, revealed the resident has intact cognition and was being treated for unhealed wounds. Review of the physician orders, dated 07/11/19, revealed Resident #90 was to have tubigrips socks applied to bilateral lower leg, monitor shins and report if not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-08 · tag F0712 — isolated
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure the resident was seen by the physician for the initial visit in the facility. This affected one (Resident #50) of three resident reviewed for physician visits. The facility census was 90. Findings include: Record review of Resident #50's medical record revealed the resident was admitted to the facility on [DATE]. Diagnoses for Resident #50 include urinary tract infections, chronic kidney disease, depression, fracture of the left radius, and dementia with Lewy bodies. Review of the comprehensive Minimum Data Set (MDS) assessment, dated 06/29/19, revealed the resident had impaired cognition. Further review of Resident #50's medical record from 06/22/19 through 08/06/19 revealed there was no physician assessment or progress notes in the resident's record for the initial or subsequent visits. Interview on 08/07/19 at 5:15 P.M. with MDS Registered Nurse (RN) #320 revealed the only documentation for the initial visit from the physician was a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-03-13 · tag F0730 — widespread
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on employee file review, staff interview, and review of facility policy, the facility failed to ensure certified nursing assistants (CNAs) had evaluations completed every 12 months. This had the potential to affect all residents residing in the facility. The facility census was 81. Findings include: Review of employee file for CNA #598 revealed she was hired on 11/12/13. No annual performance evaluation was found. Review of employee file for CNA #609 revealed she was hired on 03/05/24. No annual performance evaluation was found. Interview on 03/13/25 at approximately 9:30 A.M. with The Administrator revealed employee evaluations were in the employee files. If the evaluations were not in the file they were not done. Interview on 03/13/25 at 9:51 A.M. with Employee Experience Manager #581 confirmed CNA #598 and CNA #609 did not have performance evaluations in their files within the past 12 months. Review of the facility policy titled Trilogy Performance Procedures & Evaluation, dated March 2014, indicated CNA performance evaluations would be completed after six months of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has plan of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to TRILOGY HEALTH SERVICES — 123 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 54.2-3.2 vs chain
Health inspection 2 of 53.5-1.5 vs chain
Staffing 1 of 53.3-2.3 vs chain
Quality measures 4 of 54.8-0.8 vs chain
The other 122 homes this chain runs (chain average 4.2★, per CMS)
1 of 5The Oaks Rehabilitation and Healthcare CenterZanesville, OH 2 of 5Homewood Health CampusLebanon, IN 2 of 5Violet Springs Health CampusPickerington, OH 2 of 5Woodmont Health CampusBoonville, IN 3 of 5Cobblestone Crossings Health CampusTerre Haute, IN 3 of 5Creasy Springs Health CampusLafayette, IN 3 of 5Cumberland Pointe Health CampusWest Lafayette, IN 3 of 5Forest Park Health CampusRichmond, IN 3 of 5Franciscan Health Care CenterLouisville, KY 3 of 5Greenleaf Health CampusElkhart, IN 3 of 5River Terrace Health CampusMadison, IN 3 of 5Scenic Hills At The MonasteryFerdinand, IN 3 of 5Smiths Mill Health CampusNew Albany, OH 3 of 5Springhurst Health CampusGreenfield, IN 3 of 5Springs Of Richmond, TheRichmond, IN 3 of 5St Mary Healthcare CenterLafayette, IN 3 of 5Stonegate Health CampusLapeer, MI 3 of 5Sun Prairie Senior LivingSun Prairie, WI 3 of 5Taylor Springs Health CampusGahanna, OH 3 of 5The Willows at Fritz FarmLexington, KY 3 of 5The Willows at HamburgLexington, KY 3 of 5The Willows at HarrodsburgHarrodsburg, KY 3 of 5The Willows at SpringhurstLouisville, KY 3 of 5Villages At Oak Ridge, TheWashington, IN 3 of 5Waunakee Valley Senior LivingWaunakee, WI 3 of 5Wellbrooke Of CarmelCarmel, IN 4 of 5Arlington Place Health CampusIndianapolis, IN 4 of 5Ashford Place Health CampusShelbyville, IN 4 of 5Aspen Place Health CampusGreensburg, IN 4 of 5Avalon Springs Health CampusValparaiso, IN 4 of 5Bethany Pointe Health CampusAnderson, IN 4 of 5Blair Ridge Health CampusPeru, IN 4 of 5Bridgepointe Health CampusVincennes, IN 4 of 5Cedar Creek Health CampusLowell, IN 4 of 5Clearvista Lake Health CampusIndianapolis, IN 4 of 5Forest Springs Health CampusLouisville, KY 4 of 5Glen Oaks Health CampusNew Castle, IN 4 of 5Glen Ridge Health CampusLouisville, KY 4 of 5Meadows Of Delphos TheDelphos, OH 4 of 5Meadows Of Ottawa TheOttawa, OH

Showing 40 of 122; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
GRIFFIN-AMERICAN HEALTHCARE REIT III, INC.Organization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2018
GRIFFIN-AMERICAN HEALTHCARE REIT IV HOLDINGS, LPOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2018
NORTHSTAR HEALTHCARE INCOME INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2018
NORTHSTAR HEALTHCARE INCOME OPERATING PARTNERSHIP LPOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2018
TRILOGY HOLDINGS NT-HCI, LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2018
KEYBANK NATIONAL ASSOCIATIONOrganization5% OR GREATER MORTGAGE INTERESTsince 09/17/2012
CORBIN, KATHYIndividualW-2 MANAGING EMPLOYEEsince 11/21/2011
FIGHTMASTER, LISAIndividualW-2 MANAGING EMPLOYEEsince 12/01/2015
BARBER, ROBINIndividualCORPORATE OFFICERsince 04/03/2018
BARNEY, LEIGHIndividualCORPORATE OFFICERsince 01/01/2001
BRYANT, WILLIAMIndividualCORPORATE OFFICERsince 01/06/2016
DAVIS, DAVIDIndividualCORPORATE OFFICERsince 08/21/2017
PROSKY, DANNYIndividualCORPORATE OFFICERsince 12/01/2015
STREIFF, MATHIEUIndividualCORPORATE OFFICERsince 12/01/2015
WILLIAMSON, BRADLEYIndividualCORPORATE OFFICERsince 01/21/2014
TRILOGY HEALTH SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 12/01/2015
TRILOGY MANAGEMENT SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 12/01/2015
BROWN, KATELYNNIndividualOPERATIONAL/MANAGERIAL CONTROLsince 10/22/2018

8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$14.0M
Net patient revenuemost recent cost report
+3.5%
Operating marginrevenue minus expenses
$1.8M
Related-party expense13% of expenses
Who pays — share of resident-days
Medicaid 34%Medicare 8%Other / private 58%

This home reported $1.8M paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$278per resident / day
operating cost
$8,447per month
≈ monthly operating cost
$288per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OH

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Ohio Medicaid page.

Typical monthly cost in Ohio
$9,186/mo
Nursing home (semi-private)
$10,389/mo
Nursing home (private)
$6,103/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 365541. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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