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Embassy Of Willard

370 E Howard St, Willard, OH 44890 · For profit - Corporation · 59 certified beds · (419) 935-0148 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citations (F0569, F0570)Behavioral-health or dementia-care citation — no harm found (F0744)1 immediate-jeopardy citation$17,655 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
Worth asking about
  • it has citations for mishandling residents’ money or property (F0569, F0570)
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $17,655 in federal fines (most recent 2025-04-24)
  • its payroll-based staffing rating is low (2/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
315 Crestwood Dr · (419) 935-0196 · Call to confirm hours
Pharmacy
Rite Aid0.6 mi
4 E Walton St · (419) 935-3900 · Call to confirm hours
Grocery
202 S Myrtle Ave · (419) 933-4888 · Call to confirm hours
Park
561 W Laurel St · (419) 935-1654 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.8%5.3%15.4%worse than state — see note marked double-dagger below the table
Long-stay residents who lose too much weight4.8%6.2%5.4%typical
Long-stay residents with a catheter left in their bladder0.0%0.2%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.0%0.4%2.0%better than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms21.2%30.1%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.3%3.2%3.3%worse
Long-stay residents whose ability to walk worsened10.9%6.1%16.1%worse than state — see note marked double-dagger below the table
Long-stay residents on antianxiety or hypnotic medication39.9%25.5%18.9%worse
Long-stay residents given the seasonal flu vaccine95.2%94.5%95.3%typical
Long-stay residents with pressure ulcers5.8%3.4%4.7%worse
Long-stay residents with worsening bladder/bowel control23.8%21.4%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table6.1%8.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.2%1.4%better
Long-stay hospitalizations per 1,000 resident days1.831.731.67typical
Long-stay outpatient ER visits per 1,000 resident days2.681.801.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

12.8%U.S. median 10.7%
Went back to hospital
0.16U.S. median 0.31
Therapy hours / resident / day
0.11hours / resident / day
Physical therapy
0.01hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 14% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF12.8%CMS range 8.7–18.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.021.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.43
RN hours/ resident / day
0.82
LPN hours/ resident / day
1.68
Aide hours/ resident / day
2.93
Total nurse hours/ resident / day
0.32
RN hoursweekends
39.1%
Total nursing turnover
33.3%
RN turnover

How full it usually is: this home is certified for 59 beds and averages 55.8 residents a day — about 95% occupied, or roughly 3 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.93 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.43 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.68 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.80 hrs/resident/day on weekends vs 2.99 on weekdays — 6% thinner on weekends. RN hours go from 0.48 to 0.32 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 39% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2024-04-25)
7
at the previous standard inspection (2021-11-12)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

38 citations, most serious first. The 12 most serious are shown; the remaining 26 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-04-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility bus observation, staff interviews, medical record review, review of the incident log, review of the facility internal investigation, review of facility provided photographs, review of hospital records, review of facility bus safety manual, review of facility bus wheelchair restraint user manual, review of wheelchair manual, and review of facility policy, the facility failed to ensure Resident #11, who was identified to be dependent on staff for all aspects of care, was safely secured with a seat belt and positioned properly in a wheelchair during a transport on the facility bus. This resulted in Immediate Jeopardy and the potential for serious life-threatening injuries when Resident #11 fell out of her wheelchair mid-transport and landed on the floor, sustaining a subdural hematoma and subarachnoid hemorrhage to the left side of her head, requiring admission to the intensive care unit (ICU) for monitoring. This affected one (#11) of three residents reviewed for use of assisted device during…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2019-05-24 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident with a known history of small bowel obstruction, received appropriate bowel care. This resulted in actual harm when Resident #38 experienced severe abdominal pain, loose stools, nausea and vomiting with abdominal distention on 09/26/18, 02/03/19 and 03/17/19, resulting in hospitalizations with nasogastric suctioning and resolution of the small bowel obstruction. This affected one of three residents sampled for bowel continence. The facility census was 45. Findings include: Review of Resident #38's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses of dysphagia, urinary tract infections, abnormal posture, muscle weakness and Parkinson's Disease. Review of Resident #38's significant change of condition Minimum Data Set 3.0 (MDS) assessment dated [DATE] revealed the resident required an extensive assist of one person for bed mobility, transfers and toilet use. The MDS assessments dated 01/04/19,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-28 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on closed medical record review, interview, and review of the facility policy, the facility failed to ensure medications were administered as physician ordered. This affected one (#54) of three residents reviewed for medication administration. The facility census was 53.Findings include:Review of the closed medical record for Resident #54 revealed an admission date of 02/27/26 and a discharge date of 05/24/26. Diagnoses included malignant neoplasm of pancreas, paranoid schizophrenia, and Type II diabetes mellitus. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed this resident had impaired cognition as evidence by a Brief Interview for Mental Status (BIMS) score of 06. This resident was assessed to require substantial assistance with activities of daily living (ADLs).Review of the hospice admission orders dated 02/27/26 revealed Resident #54 had orders for Cardizem (treats cardiovascular conditions) 120 milligrams (mg) daily, insulin glargine 100 units (u) per milliliter (ml) inject 40…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-28 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on closed medical record review, staff interview and review of facility policy, the facility failed to ensure residents were free from significant medication errors. This affected one (#54) of three residents reviewed for medication administration. The facility census was 53.Findings include:Review of the closed medical record for Resident #54 revealed an admission date of 02/27/26 and a discharge date of 05/24/26. Diagnoses included malignant neoplasm of pancreas, paranoid schizophrenia, and Type II diabetes mellitus. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed this resident had impaired cognition as evidence by a Brief Interview for Mental Status (BIMS) score of 06. This resident was assessed to require substantial assistance with activities of daily living (ADLs).Review of the Hospice admission notes revealed Resident #54 was admitted to Hospice on 02/27/26. Resident #54 had orders to receive insulin glargine 100 units (u) per milliliter (ml); inject 40 units into the skin two…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-25 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and staff interview, the facility failed to ensure the menu was followed for residents receiving pureed diets. This affected six residents (#3, #27, #30, #37, #45, and #50) who were prescribed a pureed diet. The facility census was 50. Findings include: Review of the lunch meal spreadsheet for 04/23/24 revealed residents on a pureed diet should include pureed dinner rolls using one #20 scoop (equivalent to 3.5 tablespoons). Observation of tray line on 04/23/24 from approximately 12:15 P.M. to 12:45 P.M. revealed the facility did not include the pureed dinner rolls and/or an appropriate substitution to residents receiving pureed food items. Interview on 04/23/24 at 12:45 P.M. with [NAME] #405 verified pureed dinner rolls were available on the tray service line but were not served to residents receiving pureed meals at the time of observation. Review of the facility's list of residents on a pureed diet revealed Residents #3, #27, #30, #37, #45, and #50 were on a pureed diet. Review of the facility policy titled Accuracy and Quality of Tray Line…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, observations, resident and staff interviews, and review of the facility policy, the facility failed to ensure the resident's sheets were maintained in a clean condition. This affected one (Resident #39) of 50 residents reviewed for clean linens. The facility census was 50. Findings include: Review of the medical record for Resident #39 revealed an admission date of 06/17/21 with a diagnosis of psoriasis. Review of the comprehensive Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #39 had intact cognition and was independent for bed mobility, lying to sitting, sitting to standing, and transferring from the bed to the chair. Review of the current physician orders for April 2024 revealed Resident #39 was scheduled for showers on Fridays and Tuesdays. Interview and observation on 04/22/24 at 12:08 P.M. with Resident #39 revealed his sheets were stained along the edge of the mattress near the head of his bed, and his pillow case had several spots that appeared to be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, medical record review, staff interview, and review of the facility incontinence policy, the facility failed to ensure timely incontinence care was provided to a resident who was incontinent and dependent on staff for toileting This affected one (Resident #30) of two residents reviewed for incontinence care. The facility census was 50. Findings include: Review of the medical record revealed Resident #30 admitted to the facility on [DATE]. Diagnoses included metabolic encephalopathy, mood disorder, seizure disorder, chronic obstructive pulmonary disease, dementia, anxiety disorder, and major depression. Review of the Minimum Data Set (MDS) assessment dated [DATE] assessed Resident #30 had severely impaired cognition, dependent on staff for the completion of activities of daily living, always incontinent of bowel and bladder, and at risk for pressure ulcer development. Review of the nursing plans of care dated 01/09/24 revealed Resident #30's plan addressed an actual area of skin impairment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, observation, resident interview, staff interview, and review of facility policy, the facility failed to ensure medications were administered and were not left at the resident bedside. This affected one (#40) of one resident reviewed for pharmaceutical services. The facility census was 50. Findings include: Review of Resident #40's medical record revealed an admission date of 11/05/21. Diagnoses included chronic gout, type II diabetes mellitus, malignant melanoma of skin, hypokalemia, hydronephrosis, hypertension, hyperlipidemia, lymphedema, muscle weakness, and supraventricular tachycardia. Observation on 04/22/24 at 10:21 A.M. revealed Resident #40 had a medication cup containing eight unidentified pills located on a table in the resident's room. During an interview on 04/22/24 at 10:25 A.M., Resident #40 reported the medications were their morning medications. Resident #40 reported staff were not supposed to leave medications in the room but they always did because they trusted Resident #40 and because Resident #40 took approximately 15 minutes to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interview, and review of the facility policy, the facility failed to ensure staff used appropriate hand hygiene during meal services. This affected three (#17, #21, and #22) of four residents observed during meal service on the 400-hall. The facility census was 50. Findings include: Observation on 04/22/24 at 7:57 A.M. revealed State Tested Nurse Aide (STNA) #301 passing breakfast trays to residents eating in their rooms. STNA #301 entered Resident #13's room and provided her breakfast tray and removed the lids from the food items. Resident #13 requested some assistance and STNA #310 adjusted the socks on Resident #13's feet. STNA #301 exited Resident #13's room, did not perform hand hygiene, and picked up the tray for Resident #22. STNA entered Resident #22's room, picked up her computer tablet and placed the breakfast tray on the overbed table. STNA #301 then removed the lids from Resident #22's meal items and exited her room without performing hand hygiene. Interview on 04/22/24 at 8:00 A.M. with STNA #301 confirmed she touched Resident #13's socks…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, staff interviews, review of the facility policy and review of staff in-service, the facility failed to ensure staff wore personal protective equipment (PPE) when providing care to residents in enhanced barrier precautions (EBP). This affected one resident (#26) of two residents observed in EBP. The facility census was 50. Findings include: Review of the medical record for Resident #26 revealed an admission date of 03/12/24 with a diagnosis of acquired absence of right toe. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #26 had intact cognition and required limited assistance of one person for transfers. Review of the current physician order dated 04/05/24 revealed Resident #26 was in EBP precautions for a chronic wound. The order stated gloves and gown should be worn when transferring the resident. Review of the current care plan for Resident #26 revealed he had an area of skin impairment related to a right foot stump wound.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and facility staff interview the facility failed to provide wound care as ordered for one (#30) of three residents reviewed for wound care. The facility census was 52. Findings Include: Review of Resident #30's medical record revealed the resident was admitted on [DATE], diagnoses included basal cell carcinoma of face, heart disease, type two diabetes, history of falls and myocardial infarction. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] for Resident #30, revealed the resident was cognitively intact, had no behaviors and required extensive assistance with dressing and toileting. Review of the active physician orders for Resident #30, revealed the resident had a daily wound care order for her basal cell carcinoma wound to her chin that stated to wash hands prior to changing the dressing, cleanse the wound once daily gently with soap and water or normal saline, pat dry, do not rub the wound, apply Aquaphor (healing ointment), Cerave (healing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-11-12 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, observation, resident and staff interview, review of the Centers for Disease Control and Prevention's guidance, and review of the facility's policy, the facility failed to ensure newly admitted residents, who were unvaccinated for COVID-19, were placed on transmission-based precautions and staff wore appropriate personal protective equipment (PPE) to potentially limit the spread of COVID-19. This had the potential to affect 12 residents who were unvaccinated and residing in the facility. Findings include: Review of the medical record for Resident #134 revealed an admission date of 11/01/21 and a readmission date of 11/05/21. Diagnoses included acute cystitis with hematuria and urinary tract infection (UTI). Review of the Medicare five-day Minimum Data Set (MDS) assessment, dated 11/02/21, revealed Resident #134 was cognitively intact. Review of the physician orders for November 2021 revealed no orders related to transmission-based precautions. Observation on 11/07/21 at 10:13 A.M. of Resident #134's room revealed a sign on the door stating Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 26 citations
  • Potential for harm · Dcited before2021-11-12 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, observation, staff interview, and review of the facility's policy, the facility failed to ensure comprehensive care plans were developed and the facility failed to implement fall interventions in the resident's care plan. This affected three (#2, #14 and #25) of 16 residents reviewed for care plans. The facility census was 37. Findings include: 1. Review of the medical record for Resident #2 revealed an admission date of 06/28/19 and a readmission date of 11/07/21. Diagnoses included infection pressure ulcer of sacral (bony area at the base of the spine) region, cellulitis (bacterial skin infection) of left lower limb, end stage renal disease, type II diabetes mellitus, hypotension, and morbid (severe) obesity due to excess calories. Review of the quarterly Minimum Data Set (MDS) assessment, dated 10/16/21, revealed Resident #2 was cognitively intact and had one stage IV pressure ulcer (Full thickness tissue loss with exposed bone, tendon or muscle. Slough or eschar may be present…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-11-12 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, resident and staff interview, and review of the facility's policy, the facility failed to ensure residents received vision services. This affected one (#4) of one resident reviewed for vision services. The facility census was 37. Findings include: Review of the medical record for Resident #4 revealed an admission date of 05/14/21 and a readmission date of 09/14/21. Diagnoses included type II diabetes mellitus with diabetic polyneuropathy. Review of the quarterly Minimum Data Set (MDS) assessment, dated 10/14/21, revealed Resident #4 was cognitively intact and did not wear corrective lenses. Interview on 11/07/21 at 9:49 A.M. with Resident #4 revealed he was unaware if vision services were available at the facility. Resident #4 stated he wore eyeglasses but had not had any since his admission because he had broken them and was not able to get out to see his eye doctor. Interview on 11/09/21 at 12:11 P.M. with Social Services Director (SSD) #246 verified Resident #4 had not been seen by the eye doctor since his admission to the facility. SSD #246 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-11-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, observation, staff interview, and review of the facility policy, the facility failed to ensure the resident's fall interventions were implemented to reduce the risk of injury. This affected one (#5) of one resident reviewed for falls. The facility census was 37. Findings include: Review of the medical record for Resident #5 revealed an admission date of 07/09/21. Diagnoses included type II diabetes mellitus with diabetic chronic kidney disease, cerebral infarction (stroke) without residual deficits, altered mental status, chronic kidney disease, stage III, vascular dementia without behavioral disturbance, and muscle weakness. Review of the quarterly Minimum Data Set (MDS) assessment, dated 10/14/21, revealed Resident #5 was severely cognitively impaired and required extensive two person assist with bed mobility, transfers, dressing, toilet use, and personal hygiene. In addition, Resident #5 had two or more falls since admission. Review of the plan of care, initiated 07/20/21, revealed Resident #5 was at risk for falls and potential injury.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-11-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, observation, staff interview, and review of the facility's policy, the facility failed to ensure a physician order was obtained for oxygen administration and failed to date oxygen tubing per physician order. This affected one (#25) of one resident reviewed for oxygen administration. The facility identified eight residents receiving oxygen therapy. The facility census was 37. Findings include: Review of the medical record for Resident #25 revealed an admission date of 08/11/21. Diagnoses included anxiety disorder and chronic obstructive pulmonary disease (COPD). Review of the admission Minimum Data Set (MDS) assessment, dated 08/24/21, revealed Resident #25 was moderately cognitively impaired and received oxygen therapy. Review of the physician's orders for Resident #25, dated 08/18/21, revealed an order to change and date oxygen tubing every Wednesday on night shift. There was no order for oxygen administration. Observation on 11/07/21 at 10:10 A.M. of Resident #25's oxygen tubing revealed the tubing was not labeled with the date it was changed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-11-12 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, staff interview, and review of the facility's policy, the facility failed to ensure a resident with dementia was adequately assessed and an individualized plan of care was developed to meet the resident's needs. This affected one (Resident #5) of three residents reviewed for dementia care. The facility census was 37. Findings include: Review of the medical record for Resident #5 revealed an admission date of 07/09/21. Diagnoses included altered mental status and vascular dementia without behavioral disturbance. Review of the quarterly Minimum Data Set (MDS) assessment, dated 10/14/21, revealed Resident #5 was severely cognitively impaired and had a diagnosis of non-Alzheimer's dementia. Review of the plan of care initiated on 07/20/21 revealed no goals or interventions related to dementia care were identified for Resident #5. Interview on 11/09/21 at 10:14 A.M. with the Director of Nursing (DON) revealed Resident #5 had significant behavior concerns upon admission and was admitted to the facility after another facility refused to accept him back due…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-11-12 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident and staff interview, and review of the facility's policy, the facility failed to ensure resident rooms were maintained in good repair and resident room equipment was in operable condition. This affected two residents (#4 and #25) of two residents reviewed for physical environment. The facility census was 37. Findings include: 1. Observation on 11/07/21 at 9:35 A.M. of Resident #4's room revealed the corner of the wall near the sink and the bathroom door was damaged, exposing cracked and crumbling drywall and the baseboard was broken and pulled away from the wall. On the wall to the right of the bathroom door was an area, approximately two inches above the baseboard, approximately seven inches in length of exposed drywall. Observation of an area to the right of the window revealed seven smaller areas of exposed drywall. In addition, the left closet door handle was broken in half, exposing sharp metal edges. Interview with Resident #4 at the time of the observation revealed the walls had been damaged for some time. Resident #4 stated he believed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2019-05-24 · tag F0574 — widespread
    The resident has the right to receive notices in a format and a language he or she understands.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to provide information regarding contact information for State Survey Agency and State Long term Care Ombudsman in a written form the resident could understand. This had the potential to affect 45 residents residing in the facility. Findings include: Observation of the posting of the State Survey Agency and State Long Term Care Ombudsman Agency contact information on 05/20/19 at 8:30 A.M., 1:20 P.M., 05/21/19 at 10:30 A.M. and 05/23/19 at 3:10 P.M. revealed the postings were in a glass case across from the nurse's station near the conference room. The posting was high in the upper left-hand corner of the glass case. The State Agency's information was written in a font so small it was barely readable to a person or normal height, but a resident attempting to read it from a wheelchair would be unable to read and understand the information. Interview with Resident Council President #21 on 05/21/19 at 12;30 P.M. revealed he had concerns because he could not read and understand the contact information posted in the glass case from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2019-05-24 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to post the survey results for the past three years in a location that was readily accessible. This had the potential to affect 45 residents residing in the facility. Findings include: Tour of the facility on 05/20/19 at 8:30 A.M. and 05/21/19 at 3:30 P.M. revealed the survey results for annual and complaint surveys within the last three years were not available for review by residents, visitors or staff. The observation was verified with the DON on 05/21/19 at 4:10 P.M. Interview with Resident Council President #21 on 05/21/19 at 12;30 P.M. revealed he could not find the survey results to review. A Group Meeting was held on 05/21/19 at 1:45 P.M. Resident #7 Resident # 8, Resident #16 and Resident #38 each of the residents voiced they did not know where the survey results for the past three years were located and did not know where to find them. Interview with the Director of Nursing (DON) on 05/21/19 at 5:30 P.M. verified she checked all the facility nurses' station and both lobby on the skilled and Assisted Living Areas and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2019-05-24 · tag F0809 — failed to serve meals on a reasonable schedule — widespread
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure adequate supplies of snack were available for residents. This had the potential to affect all 45 residents residing in the facility. Findings include: Observation of the snack refrigerator on 05/20/19 at 9:00 A.M. revealed the refrigerator contained 14 fruits cups from the previous night, 05/19/19. Interview with Resident Council President #21 on 05/21/19 at 12;30 P.M. revealed the council had concerns staff did not pass snacks at night on a consistent basis or there was an adequate amount/variety of snacks to choose from. Resident Council President #21 stated staff started at one end of the hall and when staff came to his room he chooses from packs of crackers. Resident #21 stated he choice would be a sandwich or something different than cheese or peanut butter crackers. A Group Meeting was held on 05/21/19 at 1:45 P.M. Resident #7 Resident # 8, Resident #16 and Resident #38 attended the meeting and expressed concerns they did not get snacks consistently or had a choice of snacks. Each resident stated they would…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-05-24 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and policy review, the facility failed to ensure a safe and sanitary kitchen environment. This affected all 45 residents receiving meals from the kitchen. The facility census was 45 residents. Findings include: 1. Observation and tour of the kitchen on 05/20/19 from 8:58 A.M. to 9:30 A.M. with Dietary Manager (DM) #2 revealed in the freezer there was an ice-covered plastic bag containing hot dogs that appeared to be freezer-burnt and in the reach-in cooler there was a bag of shredded cheddar cheese not sealed. At 9:06 A.M. observation of the interior of the ice machine revealed a pink-brown substance on the plastic lip that was palpable to touch and removable when a finger was swiped across it. At 9:08 A.M., observation of the dish machine and three compartment sink area revealed no test strips available to test the sanitizer and no evidence of logs to suggest monitoring of the sanitizer's strength and efficiency. At 9:16 A.M. while on tour of nourishment areas, 14 undated cups of fruit were observed on the assisted living (AL) wing's refrigerator. DM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-05-24 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure hair was appropriately contained during meal service and failed to implement a facility-wide Legionella plan. This had the potential to affect all 45 residents residing in the facility. Findings include: 1. Review of the facility's Legionella risk assessment dated [DATE] revealed recommendations including maintaining a documented Legionella management program and conducting an annual risk assessment. No further monitoring or testing in regard to Legionella was available for review. An interview with Maintenance Director (MD) #37 on 05/24/19 at 12:47 P.M. verified the facility's Legionella plan was not fully implemented. Review of the facility's Legionella testing policy, dated July 2018, revealed the maintenance director or designee was to perform a visual inspection of all water sources in the facility on a quarterly basis. Inspections were to be performed and documented as follows: flushing of little used outlets was to be done…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-05-24 · tag F0570 — pattern
    Assure the security of all personal funds of residents deposited with the facility.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interview, the facility failed to ensure the surety bond was sufficient to cover the total amount of all the resident's personal funds held in the facility account. This had the potential to affect 24 residents with personal funds managed by the facility. The facility census was 45. Findings include: Record review of the facility's surety bond revealed coverage of $10,000.00. Review of the trust account balance dated 05/24/19 revealed a balance of $10,662.02. Interview with on 05/24/19 at 9:20 A.M. with Business Manager #64 verified the resident funds exceed the surety bond.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-05-24 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, menu spreadsheet review and interview, the facility failed to ensure dietary staff followed spreadsheets as written. This affected four residents (Resident #5, Resident #14, Resident #19 and Resident #31) of four residents identified by the facility as receiving mechanical soft diets. The facility census was 45 residents. Findings include: Review of the menu spreadsheet for Week 1, Day 3 corresponding to 05/21/19 revealed a lunch meal consisting of maple glazed fish, rosemary roasted potatoes, asparagus, fresh baked roll, chocolate satin pound cake, margarine and coffee or tea. Residents receiving a mechanical soft diet were to have a #6 scoop of ground fish with two ounces of gravy and asparagus had an x next to it on the spreadsheet. No alternate vegetables were listed. Observation of lunch meal service on 05/21/19 starting at 12:18 P.M. revealed [NAME] #41 collecting food temperatures with [NAME] #24 assisting. Portions for the food to be served were as follows: one filet glazed fish; one #8 scoop mashed potatoes; one #4 scoop baby carrots; one #4 spoodle…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-05-24 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, policy review, menu spreadsheet review and interview, the facility failed to ensure dietary staff provided appropriate mechanically altered food. This affected four residents (Resident #5, Resident #14, Resident #19 and Resident #31) of four residents identified by the facility as receiving mechanical soft diets. The facility census was 45 residents. Findings include: Review of the menu spreadsheet for Week 1, Day 3 corresponding to 05/21/19 revealed a lunch meal consisting of maple glazed fish, rosemary roasted potatoes, asparagus, fresh baked roll, chocolate satin pound cake, margarine and coffee or tea. Residents receiving a mechanical soft diet were to have a #6 scoop of ground fish with two ounces of gravy and asparagus had an x next to it on the spreadsheet. No alternate vegetables were listed. Observation of lunch meal service on 05/21/19 starting at 12:18 P.M. revealed [NAME] #41 collecting food temperatures with [NAME] #24 assisting. Portions for the food to be served were as follows: one filet glazed fish; one #8 scoop mashed potatoes; one #4 scoop…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-24 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure residents were dressed appropriately to maintain their dignity. This affected one (Resident #40) of four residents reviewed for dignity. The facility census was 45. Findings include: Review of Resident #40's medical record revealed an admission date of 04/30/18 with diagnoses including weakness, mild cognitive impairment, major depressive disorder anxiety and weakness. An annual minimum data set (MDS) assessment dated [DATE] indicated the resident had mild cognitive impairment and needed the extensive supervision of one person for dressing. Observation on 05/20/19 at 12:18 P.M. revealed Resident #40 seated on her bed. Resident #40 was wearing white socks that each had her initials largely written on each sock in black permanent marker. The initials were roughly two inches by two inches in size. Observation on 05/20/19 at 3:43 P.M. revealed Resident #40 seated next to two other residents. While she had shoes on at this time, the initials were still…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-24 · tag F0569 — isolated
    Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure a notice was given to residents when their account balance reached within $200 of the resource limit. This affected one (Resident #5) of 24 residents. The census was 45. Findings include: Review of the resident fund accounts on 05/21/19 revealed Resident #5 was receiving Medicaid benefits. The account revealed a balance of $2,004.04 on 03/31/18 and on 04/30/19 a balance $2,064.44. A notification letter was issued to the Power of Attorney on 05/08/19 revealing an account balance of $2,064.44. Interview on 05/21/19 at 5:12 P.M. with Business Office Manager #64 revealed the spend down notice was not provided when the resident's balance came within $200 of Social Security resource limit.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-24 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to ensure appropriate beneficiary notification for residents discharged from Part A services. This affected two residents (Resident #10 and Resident # 92) of three reviewed for beneficiary notices. The census was 45. Finding include: 1. Review of Resident #10's beneficiary notice revealed a discharged notice from Part A services with remaining benefit days left. The resident remained living in the facility. A Notice of Medicare Non-Coverage (NOMNC) was signed on 02/21/19 for services ending on 02/25/19. There was no evidence Resident #10 received the Skilled Nursing Advanced Beneficiary Notice (SNF-ABN). 2. Review of Resident #92's beneficiary notice revealed a discharge notice from Part A services with remaining benefit days left. The resident remained in the facility. A NOMNC was signed on 05/06/19 for services ending 05/08/19. There was no evidence Resident #92 received the SNF-ABN. Interview on 05/21/19 04:42 P.M. with Medical Records Clerk #61 revealed she only provided residents with Part A coverage a Notice of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-24 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide a safe, clean comfortable environment. This affected two rooms in the facility. The census was 45. Finding include: Observation on 05/24/19 at 2:49 P.M. with the Maintenance Direct #37 and Maintenance Assistant #48 revealed the door frame on room [ROOM NUMBER] was broken off on the right side from the door handle down to the floor, leaving a jagged wooden edge exposed near the door handle. The door to room [ROOM NUMBER] had a large scrape about three inches wide running straight across the lower section. The brown finish was scraped off exposing a white base coat. The tray table in room [ROOM NUMBER] had a half inch thick stiff rubber facing that wrapped along the side of tray table. The rubber tubing was broken and was hanging of the side of the table leaving a rough edge. The night stand had a facing along the right side of the dresser that had pulled away and was sticking out. Interview on 05/24/19 at 3:10 P.M. with Maintenance Director #37…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-24 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop and implement care plans for which involved pressure areas, bowel care, dementia care, hydration and dialysis services. This affected five (Residents #10, #17, #19, #29 and #38) of 13 residents reviewed for the development and implementation of care plans. The facility census was 45 . Findings include: 1. Review of Resident #29's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including insomnia, transient ischemic attack and cerebral infarction without residual deficits, disorientation, Type II diabetes, depression, Dementia in other diseases classified elsewhere without behavioral disturbance, and anxiety. Review of Resident #29's significant change of condition assessment dated [DATE] revealed the resident was an extensive assist of one person for bed mobility, transfers and toilet use. Review of Resident #29's nursing notes from 05/01/19 to 05/23/19 revealed no evidence of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-24 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure revisions were made to plans of care for hydration and supervision during meals. This affected two (Resident #10 and Resident #38) of 13 residents reviewed for care plan revision to ensure coordination of care. The facility census was 45. Findings include: 1. Review of Resident #38's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses of dysphagia, urinary tract infections, abnormal posture, muscle weakness and Parkinson's Disease. Review of Resident #38's plan of care revealed the resident had an activities of daily living (ADL) Self Care Performance Deficit. Interventions included for eating, that the resident was able to feed self after set up. Observation of Resident #38 at the lunch meal on 05/20/19 at 12:43 P.M. revealed his meal was placed in front of him by State Tested Nursing Assistant (STNA) #17. STNA #17 removed the lid to the plate and did not offer to cut up the chicken and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-24 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure a resident was provided assistance with dining. This affected one (Resident #38) of five residents observed for assistance during meals. The facility census was 45. Findings include: Review of Resident #38's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses of dysphagia, urinary tract infections, abnormal posture, muscle weakness and Parkinson's Disease. Review of Resident #38's plan of care revealed the resident had an activities of daily living (ADL) Self Care Performance Deficit. Interventions included for eating, that the resident was able to feed self after set up Observation of Resident #38 at the lunch meal on 05/20/19 at 12:43 P.M. revealed his meal was placed in front of him by State Tested Nursing Assistant (STNA) #17. STNA #17 removed the lid to the plate and did not offer to cut up the chicken and dumplings, which was in a small high rim dessert bowl. Resident #38 picked up the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation. interview and record review, the facility failed to ensure a resident received appropriate pressure ulcer care to prevent the development of an avoidable Stage II pressure ulcer (characterized by partial-thickness skin loss into but no deeper than the dermis) from a pressure relieving cushion on his adaptive wheelchair. This affected one (Resident #29) of two residents observed with a pressure ulcer. The facility census was 45. Findings include: Review of Resident #29's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses of insomnia, transient ischemic attack and cerebral infarction without residual deficits, disorientation, type II diabetes, depression, dementia in other diseases classified elsewhere without behavioral disturbance, and anxiety. Review of Resident #29's significant change of condition Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was an extensive assist of one person for bed mobility, transfers and toilet use.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure one resident's (Resident #17) facility owned wheelchair was an appropriate size for safe transport to the dialysis center Additionally, the facility failed to ensure Resident #10 wore a smoking apron as assessed to need while smoking. This affected two of three residents reviewed for accidents. The facility census was 45. Findings include: 1. Review of Resident #17's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including diabetes type II, hypertension, anemia, gout, chronic kidney disease, Chronic Obstructive Pulmonary Disease (COPD), history of cerebral vascular accident (CVA), and paroxysmal atrial fibrillation. Resident #17 was transported to dialysis three times a week on Monday, Wednesday and Friday by the facility's transport van. Review of Resident #17's plan of care dated 08/16/18 revealed the resident had limited physical mobility. Interventions included an electric wheelchair for mobility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-24 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure nutritional oversight and monitoring of high risk residents. This affected two (Resident #10 and Resident #17) of three residents reviewed for nutrition. Findings include: 1. Review of Resident #10's medical record revealed an admission date of 04/20/17 and diagnoses including diabetes, end stage renal disease (ESRD), peripheral vascular disease and hypertension (high blood pressure). A minimum data set (MDS) assessment dated [DATE] revealed Resident #10 was cognitively intact, needed supervision with eating, received a therapeutic diet and was on dialysis services. Review of May 2019 physician's orders revealed Resident #10 attended dialysis on Mondays, Wednesdays and Fridays. Resident #10's diet order was listed as a no added salt, potassium restricted diet with large meat portions and diet desserts/condiments. Resident #10's supplement orders were listed as a 1.5 liter fluid restriction per day and a no added sugar supplement drink twice…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-24 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide individualized dementia care for a resident. This affected one (Resident #29) of two residents reviewed for dementia care. The facility census was 45. Findings include: Review of Resident #29's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses of insomnia, transient ischemic attack, cerebral infarction without residual deficits, disorientation, type II diabetes, and dementia in other disease is classified elsewhere without behavioral disturbance, and anxiety. Review of Resident #29's significant change of condition Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was an extensive assist of one person for bed mobility, transfers and toilet use. Review of Resident #29's plan of care dated 04/13/19 revealed the resident had chronic/progressive impaired thought processes characterized by: deficit in memory, judgement, decision making related to Anxiety and Dementia.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-24 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to accurately document a transfer to the emergency room. This affect one (Resident #28) of one reviewed for hospitalizations. The census was 45. Findings include: Record review for Resident #28 revealed an admission date of 05/14/19 with diagnoses including anxiety, bipolar disorder and right shoulder pain. The quarterly Minimum Data (MDS) assessment dated [DATE] revealed Resident #28 was cognitively intact and had pain. Review of hospital Discharge summary dated [DATE] revealed resident came to emergency room for concerns of a possible urinary tact infection and the physician at the facility would not repeat the labs. Results for the urinalysis were negative indicating no infection. Discharge instructions recommended following up with primary care physician. Review of progress note dated 12/21/19 revealed resident returned from the emergency room and had urinalysis and laboratory blood work. The medical record contained no documentation or information on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$17,655 in federal fines across 1 penalty.

  • $17,655 — penalty dated 2025-04-24

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to EMBASSY HEALTHCARE — 33 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.4+0.6 vs chain
Health inspection 3 of 52.1+0.9 vs chain
Staffing 2 of 51.8+0.2 vs chain
Quality measures 4 of 54.4-0.4 vs chain
The other 32 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Crystal Care Center Of AshlandAshland, OH 1 of 5Embassy Of East MountainWilkes Barre, PA 1 of 5Embassy Of HearthsideState College, PA 1 of 5Embassy Of SaxonburgSaxonburg, PA 1 of 5Embassy Of ScrantonScranton, PA 1 of 5Embassy Of TunkhannockTunkhannock, PA 1 of 5Heritage Healthcare of LyndhurstLyndhurst, OH 2 of 5Autumnwood Nursing & Rehab CenterRittman, OH 2 of 5Embassy Of CambridgeCambridge, OH 2 of 5Embassy Of Huntingdon ParkHuntingdon, PA 2 of 5Embassy Of WinchesterCanal Winchester, OH 2 of 5Embassy Of Woodland ParkOrbisonia, PA 2 of 5Embassy Of WoodviewColumbus, OH 2 of 5Embassy Of Wyoming ValleyWilkes Barre, PA 2 of 5Forest Hills CenterColumbus, OH 2 of 5Grande OaksOakwood Village, OH 2 of 5Heritage Health Care CenterOakwood Village, OH 2 of 5Longmeadow Care CenterRavenna, OH 3 of 5Clepper ManorSharon, PA 3 of 5Embassy Of Hillsdale ParkHillsdale, PA 3 of 5Embassy Of LoganLogan, OH 3 of 5Hermitage Nursing And RehabilitationHermitage, PA 3 of 5Madison Health CareMadison, OH 3 of 5Oak Hills Nursing CenterLorain, OH 3 of 5Parkside Nursing And Rehabilitation CenterFairfield, OH 3 of 5Pickerington Care And RehabilitationPickerington, OH 3 of 5Royal Oak Nursing & Rehab CtrMiddleburg Heights, OH 3 of 5Seasons Nursing And RehabStow, OH 4 of 5Carlisle Manor Health Care INCCarlisle, OH 4 of 5Embassy Of Park AvenueMeadville, PA 4 of 5Embassy Of SwantonSwanton, OH 5 of 5Embassy Of Valley ViewFrankfort, OH

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
SNOOK, MOLLIEIndividualW-2 MANAGING EMPLOYEEsince 01/01/2024
CICCONE, NICHOLASIndividualCORPORATE OFFICERsince 01/01/2024
HANDLER, AARONIndividualCORPORATE OFFICERsince 01/01/2024
REPCHICK, GEORGEIndividualCORPORATE OFFICERsince 01/01/2024

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$4.7M
Net patient revenuemost recent cost report
+0.2%
Operating marginrevenue minus expenses
$322K
Related-party expense7% of expenses
Who pays — share of resident-days
Medicaid 79%Medicare 3%Other / private 18%

About 79% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $322K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$235per resident / day
operating cost
$7,149per month
≈ monthly operating cost
$236per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OH

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Ohio Medicaid page.

Typical monthly cost in Ohio
$9,186/mo
Nursing home (semi-private)
$10,389/mo
Nursing home (private)
$6,103/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 365343. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-04-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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