Montesano Health-Rehab Center
800 N Medcalf Lane, Montesano, WA 98563 · For profit - Corporation · 94 certified beds · (360) 249-2273 Medicare & Medicaid certified
On the public record, this home looks stronger than most — but visit before you decide.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- a high number of inspection citations overall (16) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | Not rated |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | Not rated |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 0.0% | 2.6% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents on antianxiety or hypnotic medication | 14.3% | 12.4% | 18.9% | better |
| Short-stay residents who newly got an antipsychotic medication | 3.8% | 1.3% | 1.4% | worse |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Staffing
How full it usually is: this home is certified for 94 beds and averages 31.4 residents a day — about 33% occupied, or roughly 63 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.57 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.43 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.13 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
16 citations, most serious first. The 10 most serious are shown; the remaining 6 are one tap away and print in full.
- Potential for harm · Dcited before2026-07-27 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure beverage cups were thoroughly cleaned for 1 of 6 sampled residents (Resident 1) reviewed for dietary services. This failure placed residents at risk for exposure to unsanitary conditions that promote foodborne illness and a diminished quality of life.Findings included. Record review of the facility policy titled, Warewashing, dated 01/2024, showed All cookware, dishware, and serviceware that is not processed through the dish machine will be manually washed and sanitized. In an interview, and observation on 07/27/2026 at 4:17 PM, Resident 1 said that she had been served milk and other fluids in what appeared to be dirty cups. Resident 1 was able to provide a photo taken of one of the cups that appeared to have brown staining on the entire inner side of the clear plastic cup. Resident 1 stated this has happened on at least four occasions. In an observation and interview on 07/27/2026 at 6:06 PM, dietary staff were filling clear cups with milk which appeared to have brown staining on the inner side of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-06-18 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to conduct real time analysis of their infection control program for 10 of 10 months (August 2025 to May 2026) reviewed for monthly line listings and monthly maps summaries for the facility's surveillance program. These failures placed the facility at risk for failing to identify infection trends and implementing interventions that would prevent residents from acquiring facility related infections. Finding included. Record review of the facility's policy titled, Infection Prevention and Control Program [IPCP], dated 09/18/2023, documented 4. The elements of the infection prevention and control program consist of coordination/oversight, policies/procedures, surveillance, data analysis, antibiotic stewardship, outbreak management, prevention of infection, and employee health and safety. 7. Surveillance a. Process surveillance (adherence to infection prevention and control practices) and outcome surveillance (incident and prevalence of healthcare acquired infections) are used as measures of the IPCP effectiveness. b.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to provide care and services in a manner that maintained and promoted dignity when staff stood next to the resident while assisting with meals for 1 of 4 sampled residents (Resident 3) reviewed for resident rights. This failure placed residents at risk for diminished self-worth, self-esteem, and feelings of embarrassment.Finding included . Resident 3 was admitted to the facility on [DATE] with multiple diagnoses, to include paraplegia (medical condition characterized by the loss of motor and sensory function in the lower half of the body). Record review of The Quarterly Minimum Data Set, an assessment tool, dated 03/11/2026, indicated the Resident 3 was severely cognitively impaired, and required extensive assistance with eating. In an observation on 06/15/2026 at 12:50 PM, Staff N, Certified Nursing Assistant (CNA) was observed standing on right side of Resident 3, while providing him feeding assistance. In an observation on 06/15/2026 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to include resident's representative in the care planning conference for 1 of 6 residents (Resident 51) who was moderately cognitively impaired and reviewed for care conferences. This failure placed residents at risk of unmet care needs and a diminished quality of life.Findings included.Resident 51 was admitted to the facility on [DATE]. The admission Minimum Data Set, an assessment tool, dated 04/28/2026, documented Resident 51 was moderately cognitively impaired.Record review of Resident 51's Brief Interview for Mental Status (BIMS, a 0-15 standardized cognitive screening tool to assess attention, orientation, and memory, with higher scores indicating better cognitive health) completed on 04/23/2026 documented Resident 51's BIMS score was 9, indicating moderate cognitive impairment.In a telephone interview on 06/16/2026 at 10:07 AM, Resident 51's representative said they had not participated in a care conference with the facility staff to discuss…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide care with activities of daily living (ADL) for dependent residents to include bed baths and/or showers for 1 of 3 residents (Resident 36), reviewed for ADLs. This failure placed residents at risk of unmet care needs and a diminished quality of life. Findings included.Resident 36 was admitted to the facility on [DATE]. The 5-day Minimum Data Set, and assessment tool, dated 05/31/2026, indicated Resident 36 was alert and oriented.Record review, on 06/17/2026, of Resident 36's bathing task, dated 05/21/2026 through 06/17/2026, documented Resident 36 had not had a bed bath and/or shower since 06/09/2026, eight days since the last bed bath and/or shower. Record review of the shower log showed Resident 36's shower schedule was Mondays & Thursdays.During an interview on 06/17/2026 at 11:24 AM, Staff M, Nursing Assistant, said resident shower day assignments were based on resident room assignments. Staff M said if a resident refused a shower Durning…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to initiate bowel interventions for 1 of 5 residents (Resident 34) reviewed for constipation. This failure placed residents at risk of discomfort, experiencing health complications and a diminished quality of life.Finding included. Record review of the facility's policy titled, Bowel Care, Undated, documented,Bowel care protocol will be indicated for residents who have not had a bowel movement in the past three days as follows (per physician order):1. The Licensed Nurse will administer 30cc [cubic centimeters] of Milk of Magnesia [laxative- medication to stimulate bowel movement] per M.D. [doctor] Order. (Recommend P.M. Shift initiates based on routine checking of bowel sheet)2. If no results from Milk of Magnesia by the end of the suggested shift, (i.e., NOC Shift), the Licensed Nurse will administer a Dulcolax Suppository [laxative- medication to stimulate bowel movement] per M.D. Order. 3. If no results from a suppository by suggested shift, (i.e., AM.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure 1 of 2 sampled residents (Resident 42) reviewed for Pressure Ulcers (PUs), received appropriate pressure reducing measures and repositioning on a consistent basis. This failure placed residents at risk for PU development, and a diminished quality of life. Findings included . Record review of the facility policy, titled, Skin Integrity, undated, documented: 4. Develop comprehensive, interdisciplinary plan of care including prevention and wound treatments, as indicated- .4.4 Turning and repositioning based on resident needs. Resident 42 was admitted to the facility on [DATE]. The Medicare 5-Day Minimum Data Set, an assessment tool, dated 04/08/2026, documented the Resident 42 was moderately cognitively impaired, and was dependent on staff for bed mobility. In an interview on 06/15/ 2026 at 11:33 AM, when asked about repositioning, Resident 42 stated, they say 'we should reposition you,' but they never do. Record review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure physician orders were followed for 1 of 1 sampled resident (Resident 30) reviewed for pain medication. This failure placed residents risk of receiving unnecessary medications and a diminished quality of life.Findings included.Record review of the facility's policy titled, Administering Pain Medications, dated April 2025, showed, 6. Administer pain medications as ordered. Resident 36 was admitted to the facility on [DATE]. The 5-day Minimum Data Set, and assessment tool, dated 05/31/2026, indicated Resident 36 was alert and oriented.Record review of Resident 36's physician's order, dated 05/22/2026, showed Resident 36 was prescribed Oxycodone (a narcotic pain medication) tablet, give 2 tablet [sic] by mouth every 4 hours as needed for severe pain 7-10.Record review of Resident 36's medication administration record (MAR), dated May 2026, showed Resident 36 received two oxycodone tablets for pain levels less than seven on two separate occasions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to document/monitor targeted behaviors for 1 of 5 residents (Resident 49) reviewed for mood and behavior. This failure placed residents at risk for unmet psychosocial needs and a decreased quality of life. Findings included . Resident 49 was admitted to the facility on [DATE], with multiple diagnoses to include Dementia (group of symptoms affecting memory, thinking and social abilities) with mood disturbance, Major Depressive Disorder (mental health condition defined by a persistent feeling of sadness, emptiness, and loss of interest in activities), and Generalized Anxiety Disorder (mental health condition characterized by excessive, and uncontrollable worry about everyday events and activities). Record review of The Quarterly Minimum Data Set, an assessment tool, dated 05/18/2026, indicated Resident 49 was severely cognitively impaired. In an interview with Resident 49's roommate (Resident 27), on 06/15/2026 at 3:03 PM, Resident 27 reported Resident 49…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medications were administered by professional standards of practice for 1 of 2 sampled residents (Resident 36) reviewed for medication administration. This failure placed residents at risk for medication errors, negative outcomes, and a diminished quality of life.Findings included.Resident 36 was admitted to the facility on [DATE]. The 5-day Minimum Data Set, and assessment tool, dated 05/31/2026, indicated Resident 36 was alert and oriented.Record review of Resident 36's Medication Self-Administration Evaluation, dated 05/24/2026, indicated Resident 36 was not granted approval to self-administer medication.During an observation on 06/15/2026 at 12:33 PM, an unidentified nursing assistant (NA) took Resident 36's lunch tray into the room. The NA was observed moving a small pill cup from the bedside table and placing it on the tray. After the NA left the room, it was observed that there were three pills in the pill cup. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 6 citations
- Potential for harm · Dcited before2026-06-18 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure food items were labeled and dated when opened in 1 of 1 Resident Food Refrigerators. This failure placed residents at risk for food borne illness, and a diminished quality of life.Findings included . Record review of the facility policy, titled, Safe Handling of Foods from Visitors, dated 08/25/2025, documented: 4. When food items are intended for later consumption, the responsible staff member will:Ensure that the food is stored separate or easily distinguishable from the facility food.Ensure that foods are in a sealed container to prevent cross contamination.Label foods with the resident's name, and the current date and use by date (2 days from date when the food was brought in). Example: day 1 is the date of food was brought in = 2/1/21. Use by date is 2/2/21. During an observation on 06/17/2026 at 2:15 PM, the resident food refrigerator, was observed with the following expired, opened items: One unsealed/ loose pancake in the back of the refrigerator without a use by date.One white paper bag…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-18 · tag F0847 — isolatedInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure arbitration (a procedure used to settle a dispute using an independent person mutually agreed upon by both parties) agreements were explained in a form and manner understood by the resident and/or their representative for 1 of 3 residents (Resident 51) reviewed for arbitration. This failure placed residents at risk of lacking understanding of the legal document signed and a diminished quality of life.Findings included.Resident 51 was admitted to the facility on [DATE]. The admission Minimum Data Set, an assessment tool, dated 04/28/2026, documented Resident 51 was moderately cognitively impaired.Record review showed Resident 51 signed an arbitration agreement on 04/22/2026.Record review of Resident 51's Brief Interview for Mental Status (BIMS, a 0-15 standardized cognitive screening tool to assess attention, orientation, and memory, with higher scores indicating better cognitive health) completed on 04/23/2026 documented Resident 51's BIMS score…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-17 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify a physician of a choking event for 1 of 3 sampled residents (Resident 1) reviewed for physician notification. This failure placed residents at risk of unmet care needs, lack of physician oversight and interventions, and a diminished quality of life.Findings included. Record Review of facility policy, titled, Guidelines for Notifying Physicians of Clinical Problems, revised February 2014, documented, The charge nurse or supervisor should contact the attending physician at any time if they feel a clinical situation requires immediate discussion and management. The policy also documented, The following symptoms, signs, and laboratory values (which are not all inclusive) should prompt immediate notification of the physician, after an appropriate nursing evaluation.Tachypnea [breathing fast] and dyspnea [shortness of breath, a subjective sensation of difficulty or discomfort in breathing] with a pulse oximetry [blood oxygen reading] below 90%.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2026-06-18 · tag F0582 — widespreadGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a Medicare Skilled Nursing Facility Advanced Beneficiary Notice (SNF ABN - provides information about services that may not be paid for by Medicare, making the resident financially responsible) for 2 of 3 sampled residents (Residents 39 & 40) reviewed for Beneficiary Notification. This failure deprived residents of their right to make an informed financial decision about continuing their care and the related charges.Findings included.Resident 39 was re-admitted to the facility on [DATE]. The Quarterly Minimum Data Set (MDS, an assessment tool), dated 04/24/2026, documented Resident 39 was moderately cognitively impaired. Resident 39 did not discharge from the facility immediately following the last covered day of Part A Service. Record Review of Resident 39's SNF Beneficiary Notification Review Form, received on 06/17/2026, showed the following:Medicare Part A Skilled Services Episode Start Date: 04/14/2026Last covered day of Part A Service:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2026-06-18 · tag F0646 — patternNotify the appropriate authorities when residents with MD or ID services has a significant change in condition.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify the state mental health authority coordinator of a significant change in physical condition, for 1 of 5 residents (Resident 25) reviewed for PASRR process (Preadmission Screening and Resident Review, a screening tool used to identify mental health needs). This failure placed the residents at risk for unmet care and a diminished quality of life. Findings included. Resident 25 was admitted to the facility on [DATE], with multiple diagnosis to include Depression (a serious mood disorder that causes persistent feelings of sadness, emptiness, and a loss of interest in daily activities). The Significant Change Minimum Data Set (MDS), an assessment tool, dated 05/27/2026, documented Resident 25 was severely cognitively impaired and had a significant change in condition. Record review of Resident 25's electronic health record did not show a new Level I PASRR was completed when Resident 25 was determined to have had a significant change in condition on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2025-08-20 · tag F0847 — patternInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to explain the arbitration (a procedure used to settle a dispute using an independent person mutually agreed upon by both parties) agreement in a manner that the resident and/or representative understood for 1 of 3 residents (Resident 3) reviewed for arbitration agreement. This failure placed residents at risk of losing legal protection, forfeiture (loss or giving up of something) of the right to a jury or court, lack of understanding of the legal document signed, and a diminished quality of life.Findings Included. Record review of the facility's VOLUNTARY BINDING ARBITRATION AGREEMENT, undated, documented, .7. Right to Change Your Mind. This Agreement may be revoked (canceled) only by written notice, sent via certified mail, return receipt requested, to the Center within 30 calendar days of the date that this Agreement is signed. Resident 3 was admitted to the facility on [DATE] with multiple diagnoses to include vascular dementia. The Admission/Medicare…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 5 of 5 | 2.3 | +2.7 vs chain |
| Health inspection | 4 of 5 | 2.2 | +1.8 vs chain |
| Staffing | 5 of 5 | 2.5 | +2.5 vs chain |
The other 183 homes this chain runs (chain average 2.3★, per CMS)
Showing 40 of 183; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| BQ OPERATIONS HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 02/01/2020 |
| TRESS, AVROHOM | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/01/2020 |
| CHHEDA, NEEL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/30/2025 |
| MOEUN, ANDREA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/28/2024 |
| ROBIN, AARON | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/01/2020 |
| ROLFING, MEGAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 08/12/2024 |
| 800 MEDCALF LANE NORTH PROPERTY LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
| 9560 PICO LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
| BOLD QUAIL HOLDINGS LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
| BQ REALTY HOLDINGS LLC | Organization | ADP OF THE SNF | — | since 02/13/2026 |
| GENESIS HEALTHCARE LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
| NEWGEN ADMINISTRATIVE SERVICES, LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
| NEWGEN LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
| PICO AR LLC | Organization | ADP OF THE SNF | — | since 02/01/2020 |
CMS files one row per role, so the 20 rows in the source record cover these 14 parties — each is shown once here with every role it holds. Nothing is omitted.
9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in WA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Washington Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-09-01 — CMS provider number 505537. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.