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Bay Marina Post Acute

2919 Fruitvale Ave, Oakland, CA 94602 · For profit - Limited Liability company · 94 certified beds · (510) 261-8564 Medicare & Medicaid certified

Call the home — (510) 261-8564 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Jun 2025$9,175 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (53) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $9,175 in federal fines (most recent 2023-08-28)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
3022 International Blvd · (510) 261-1677 · Call to confirm hours
Pharmacy
2693 Fruitvale Ave · (510) 330-4906 · Call to confirm hours
Grocery
2916 Fruitvale Ave · (510) 604-6551 · Call to confirm hours
Park
2920 McKillop Rd · (510) 238-3187 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased3.9%10.2%15.4%better
Long-stay residents who lose too much weight0.0%4.0%5.4%check this — see note marked star below the table
Long-stay residents with a catheter left in their bladder0.2%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms35.0%7.3%6.5%check this — see note marked dagger below the table
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.3%1.6%3.3%better than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened5.7%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication4.2%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine98.8%98.2%95.3%typical
Long-stay residents with pressure ulcers2.3%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control2.7%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table21.3%12.0%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.5%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine94.8%93.2%79.4%better
Short-stay residents rehospitalized after admission19.2%23.0%22.6%better
Short-stay residents with an outpatient ER visit18.7%11.2%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.692.251.67typical
Long-stay outpatient ER visits per 1,000 resident days1.851.571.80typical

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

50.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 54 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

50.9%U.S. median 51.5%
Got home and stayed home
8.3%U.S. median 10.7%
Went back to hospital
63.8%U.S. median 56.6%
Met the expected recovery
0.24U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.13hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 63.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 47 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 31% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 78% of this home’s weekday level — it runs therapy at close to weekday levels right through the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF50.9%CMS range 39.1–64.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.3%CMS range 4.6–12.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge63.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge63.8%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge68.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified94.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting98.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.1%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.0%CMS range 4.5–13.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.291.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.49
RN hours/ resident / day
1.00
LPN hours/ resident / day
2.52
Aide hours/ resident / day
4.02
Total nurse hours/ resident / day
0.38
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 94 beds and averages 92.0 residents a day — about 98% occupied, or roughly 2 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.02 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.52 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.74 hrs/resident/day on weekends vs 4.14 on weekdays — 10% thinner on weekends. RN hours go from 0.54 to 0.38 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

20
deficiencies at the latest standard inspection (2025-03-28)
6
at the previous standard inspection (2023-08-24)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

53 citations, most serious first. The 10 most serious are shown; the remaining 43 are one tap away and print in full.

  • Potential for harm · D2026-03-20 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility's skilled licensed nursing staff did not provide timely dental assistance for one of three residents (Resident 1). Resident 1 complained of oral pain and had red gums and missing teeth; however, staff did not notify the dentist and scheduled a dental consult seven days after the resident's initial complaint of pain.This resulted in worsening dental status and unnecessary discomfort for Resident 1. During a review of Resident 1's document Face Sheet (FS), the FS indicated the facility admitted Resident 1 on 9/13/2025 with multiple medical diagnoses including hemiplegia (paralysis) on his left side due to a stroke.During a review of Resident 1's document Dietary Profile (DP) dated 3/11/2026, the DP indicated Resident 1 had missing or broken teeth.During a review of Resident 1's document MDS 3.0 Nursing Home PPS (NP) Version 1.20.1 (MDS) dated [DATE], the MDS indicated Resident 1 was alert, able to focus, repeat words presented to him and could identify the correct…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-23 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, for one of two sampled residents (Resident 1) who were discharged , the facility failed to develop and implement an effective discharge planning process for transition to post-discharge care. This failure resulted in Resident 1 suffering homelessness and had the potential to result in unnecessary re-admission to the hospitalDuring a review of Resident 1's admission Record (AR), the AR indicated Resident 1 was admitted to the facility in June 2025 with diagnoses that included cognitive communication deficit (impaired memory and attention affecting communication), personal history of traumatic brain injury (temporary issues with thinking, understanding, movement, and behavior due to an external force), ataxia (poor muscle control affecting movement and balance), and repeated falls. During a review of Resident 1's Minimum Data Set (MDS, an assessment tool used to direct resident care) dated 12/23/25, the MDS indicated a Brief Interview for Mental Status (BIMS, a scoring system to determine the resident's cognitive status in regard to attention,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-02 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and records review, the facility failed to ensure the change of resident's condition was reported and investigated properly for one of three sample selected residents (Resident 1), when Resident 1 was found with new skin discoloration on his face and the cause was not investigated by the facility.The failure to report and investigate a change in a Resident 1's condition could lead to Resident 1 experiencing delayed treatment, pain, and worsening health conditions. A review of Resident 1's admission Record indicated Resident 1 was admitted to the facility with multiple diagnoses including end stage renal disease (the kidneys have lost nearly all their ability to function effectively, typically defined as having less than 10-15% of normal kidney function).A review of Resident 1's Progress Note, dated 3/20/25, indicated . Skin discoloration on his face and hand.A review of Resident 1's Progress Note, dated 3/21/25, indicated .left eye and nose skin discoloration.A review of Resident 1's Progress Note, dated 3/22/25, indicated . left eye and nose skin…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-08 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, for two of two sampled residents who received dialysis (Resident 1 and Resident 2), the facility failed to ensure routine medications were available for administration. This failure had the potential to result in medical complications not limited to elevated phosphorus, cholesterol, and worsening of symptoms. During a review of Resident 1's admission Record (AR), the AR indicated Resident 1 was admitted to the facility in January 2024 with diagnoses that included end stage renal disease (ESRD, the final stage of long-term kidney disease when the kidneys are no longer sufficiently able to remove waste products and excess water to support the body's needs), hyperlipidemia (high cholesterol levels in the blood), and gastro-esophageal reflux disease without esophagitis (a digestive disorder where the stomach acid flows back into the esophagus, causing irritation and discomfort). During a review of Resident 1's Order Summary Report (OSR) as of 7/31/25, the OSR indicated the following physician's orders:a. Atorvastatin Calcium 40…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-10 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a safe discharge to one sampled resident (Resident 1) when Resident 1 who had a physician order to be discharged to an assisted living (a type of housing designed that offers caregiver support and assistance with activities of daily living/ADL, including dressing, grooming, showering, moving around, and managing medication) was placed to an independent living housing (designed for people who are still active and require little to no support with the activities of daily living) instead.This deficient practice placed Resident 1 at risk for an unsafe discharge and re-hospitalization.During a record review of Resident 1's admission Record (AR) printed on 7/10/25, the AR indicated Resident 1 was admitted in the facility in January 2025 with diagnoses of cerebral infarction (death of an area of brain tissue when a blocked blood vessel prevents delivery of an adequate blood and oxygen supply to the brain) affecting left-dominant side, muscle weakness, need for assistance with personal care, and history of falling. The AR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-03 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews the skilled nursing facility did not ensure Residents were free from abuse for one of three sampled residents (Resident 1) when Resident 1 ' s Certified Nursing Assistant stated Resident 1 was Ugly. This resulted in unnecessary emotional distress for Resident 1. Findings: Record review of Resident 1's document admission Record showed the facility admitted Resident 1 on June 2018. Diagnoses included a stroke (a medical condition in which poor blood flow to a part of the brain causes cell death.) Record Review of Resident 1's document MDS 3.0 Nursing Home Quarterly (NQ) dated 3/13/2025, showed Resident 1 had no hallucinations or delusions and no physical or verbal behavioral symptoms directed towards self or others. Record review of Resident 1's document eINTERACT Change in Condition Evaluation – V 5.1 dated 5/17/2025, showed Resident 1 had reported to staff CNA 1 had entered his room the previous night and started Yelling and cussing. During an interview at 9:52 a.m. on 6/3/2025, the facility ' s administrator (ADM) stated Certified Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-03 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews the Facility did not take the necessary steps to prevent abuse for one of three sampled Residents (Resident 1). Certified Nursing Assistant 1 (CNA 1) verbally abused Resident 1 and was not immediately removed from providing direct patient care. This resulted in the potential for further abuse. Findings: Record review of Resident 1's document admission Record showed the Facility admitted Resident 1 on June 2018. Diagnoses included stroke(a medical condition in which poor blood flow to a part of the brain causes cell death.) Review of Resident 1's document MDS 3.0 Nursing Home Quarterly (NQ) dated 3/13/2025, showed Resident 1 had no hallucinations or delusions and no physical or verbal behavioral symptoms directed towards self or others. Record review of Resident 1's document eINTERACT Change in Condition Evaluation - V 5.1 dated 5/17/2025, showed Resident 1 had reported to staff CNA 1 had entered his room the previous night and started Yelling and cussing. During an interview at 9:52 a.m. on 6/3/2025, the facility's administrator (ADM) stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-13 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, for one of two sampled residents (Resident 1), the facility failed to ensure Resident 1 was free from abuse when Family Member (FM) slapped Resident 1 in the face and called Resident 1 derogatory names. This failure resulted in Resident 1's abrasion on the left eyelid. Resident 1 was sent to the Emergency Department (ED) after complaining of left eye pain. Findings: During a review of Resident 1's admission Record (AR), the AR indicated Resident 1 was admitted to the facility in January 2024 with diagnoses that included hypertension (high blood pressure) and epilepsy (neurological condition characterized by recurrent, unprovoked seizures). During a review of Resident 1's Minimum Data Set (MDS, an assessment tool used to direct resident care) dated 4/19/25, the MDS indicated a Brief Interview for Mental Status (BIMS, a scoring system to determine the resident's cognitive status in regard to attention, orientation, and ability to register and recall information) score of 15. A score of 13-15 is an indication of intact cognitive status. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-13 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, for one of two sampled residents (Resident 1), the facility failed to have evidence that an alleged physical abuse was thoroughly investigated and failed to report the result of the investigation to the State Survey Agency within 5 working days of the incident. This failure had the potential to result in the inability to protect residents from further abuse. Findings: During a review of Resident 1's admission Record (AR), the AR indicated Resident 1 was admitted to the facility in January 2024 with diagnoses that included hypertension (high blood pressure) and epilepsy (neurological condition characterized by recurrent, unprovoked seizures). During a review of Resident 1's Minimum Data Set (MDS, an assessment tool used to direct resident care) dated 4/19/25, the MDS indicated a Brief Interview for Mental Status (BIMS, a scoring system to determine the resident's cognitive status in regard to attention, orientation, and ability to register and recall information) score of 15. A score of 13-15 is an indication of intact cognitive status. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-28 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for one of four sampled residents (Resident 87) reviewed for anticoagulant use, the facility failed to provide treatment and care in accordance with professional standards of care when licensed nurses did not administer medications, enoxaparin sodium (Lovenox, an anticoagulant for DVT [a condition that occurs when a blood clot forms in a vein deep inside a part of the body that could potentially travel to the lungs and cause pulmonary embolism] prophylaxis) and omeprazole oral capsule (Prilosec, an antacid, treats gastro-esophageal reflux disease) as ordered by the physician. This failure had resulted in Resident 87 experiencing heartburn (a burning sensation in the chest or upper abdomen caused by stomach acid backing up into the esophagus) and discomfort and had the potential to result in DVT from not receiving anticoagulant. Findings: During a review of Resident 87's admission Record and the Minimum Data Assessment (MDS, an assessment tool used to direct…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 43 citations
  • Potential for harm · Ecited before2025-03-28 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide pharmaceutical services which includes procedures that assure the accurate acquiring, receiving, dispensing, and administering of routine and emergency medications to meet the needs of three out of six sampled residents (Resident 12, 16 and 87) and to ensure controlled medication (those with high potential for abuse and addiction) were fully accounted for two out of three sampled residents (Resident 58 and 72) when: 1. Resident 12's Digoxin (medication to treat congestive heart failure [CHF, a condition where the heart muscle is weakened and cannot pump blood effectively]and heart rhythm problems), Furosemide (medication used to treat fluid build-up and swelling caused by CHF, . and treats high blood pressure) and Jardiance (medication used to help lower blood sugar levels in people with type 2 diabetes (a chronic condition where the body does not use insulin [a hormone produced by the pancreas that plays a crucial role in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-28 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure medication error rate was less than 5% when four medication errors out of 26 opportunities were observed during the medication administration for two out of five sampled residents (Resident 12 and 56). 1.Resident 12 did not receive Digoxin (medication to treat congestive heart failure (CHF, a condition where the heart muscle is weakened and cannot pump blood effectively) and heart rhythm problems), Furosemide (medication used to treat fluid build-up and swelling caused by CHF, . and treats hypertension (high blood pressure)) and Jardiance (medication used to help lower blood sugar levels in people with type 2 diabetes (a chronic condition where the body does not use insulin (a hormone produced by the pancreas that plays a crucial role in regulating blood sugar levels) effectively or does not produce enough insulin to regulate blood sugar levels) as ordered by the physician. 2. Resident 56 did not receive Vitamin D as ordered by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-28 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility failed to store food in accordance with professional standards for safety when: 1.Unlabeled, undated food items were stored in the kitchen refrigerator. 2.A staff drink was stored in the kitchen freezer. 3. Beyond use by date food was stored in the kitchen dry storage. 4.Unlabeled, undated and beyond use by date food items were stored in the resident refrigerator. These failures had the potential for contamination of food resulting in food borne illness for 90 residents who received food from the kitchen. Findings: During an observation 3/24/25, at 10:00 a.m., the kitchen refrigerator was observed with six unlabeled and undated ready to eat puddings and the kitchen freezer was observed with a staff's energy drink. During and observation on 3/24/25, at 10:07 a.m., the kitchen dry storage was observed with a bulk container of black eye peas with a use by date of 1/3/25. During an observation on 3/24/25, at 10:35 a.m., the nurses' station resident refrigerator and freezer was observed with the following food items…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-28 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to follow proper infection control techniques and did not follow their infection control policies and procedures for two of two sampled residents, Resident 6 and Resident 35, when: 1. Nursing staff did not don gloves when handling Resident 6's soiled bed linens and personal clothing. 2. Resident 35's mattress was worn out and soiled with urine and bodily fluids. 3. Staff in the laundry room did not separate clean linens from soiled linens in the laundry room. 4. Staff in the laundry room did not change gloves after loading soiled laundry and before handling clean linens. 5. Staff in the laundry room did not clean and sanitize washing machine's exterior after loading soiled laundry. These failures resulted in Resident 35 to sleep on an unsanitary and uncomfortable worn-out mattress, not homelike, being at risk for infection, and residents being at risk for infections from cross contamination from staff causing the spread of infection among…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-28 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to allow two out of 27 Residents (Residents 45 and 70) to exercise their rights to self-determination when they were not provided nutrition in accordance with their preferences. These failures had the potential to result in Residents 45 and 70 feeling upset and disrespected. Findings: During a review of Resident 45's admission Record, printed 3/27/25, the record indicated Resident 45 was admitted to the facility in October 2021 with a diagnosis of constipation. During a review of Resident 45's Brief Interview for Mental Status (BIMS, a scoring system used to determine the resident's cognitive status regarding attention, orientation, and ability to register and recall information. A BIMS score of thirteen to fifteen is an indication of intact cognitive status.), dated 1/22/25, the record indicated Resident 45's BIMS score was 15. During a review of Resident 70's admission Record, printed 3/27/25, the record indicated Resident 2 was admitted to the facility in June 2023 with a diagnosis of constipation. During a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, for one of six sampled residents (Resident 58) who were investigated for advance directives, the facility failed to ensure Resident 58 was afforded the right to formulate an advanced directive (a written instruction, such as a living will or durable power of attorney for health care, recognized under State law (whether statutory or as recognized by the courts of the State), relating to the provision of health care when the individual is incapacitated). This failure had the potential to result in Resident 58's wishes for life-sustaining treatment not documented and respected. Findings: During a review of Resident 58's admission Record (AR), the AR indicated, Resident 58 was admitted to the facility in January 2025 with diagnoses that included chronic obstructive pulmonary disease. The AR also indicated Resident 58 was self-responsible, and two significant others, a sister and a friend, as emergency contacts. During a review of Resident 58's Minimum Data Set Assessment (MDS, an assessment tool used to direct resident care) dated 2/5/25 indicated a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-28 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow its policy and procedure to immediately report alleged abuse allegations to the California Department of Public Health (CDPH) and the Ombudsman within two hours for one of 27 sampled residents (Resident 92), when Resident 92's sister alleged a Registered Nurse (RN) called Resident 92 stupid. These failures had the potential to cause a delay in investigations and affect physical and psychological well-being of residents. Findings: A review of Resident 92's admission Record printed 3/27/25, indicated Resident 92 was admitted to the facility in September 2023 with a diagnosis of chronic pain. During an interview on 3/26/25, at 1:25 p.m. with RN 1, RN 1 stated, on 2/9/25 Resident 92's sister notified RN 1 that an unknown nurse called Resident 92 stupid. RN 1 stated they did not complete and submit a Report of Suspected Dependent Adult/Elder Abuse (SOC 341), to the ombudsman or CDPH. RN 1 stated they did not notify the ombudsman or CDPH of the alleged abuse. During an interview on 3/26/25, at 3:25 p.m. with Medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide services to meet professional standards of quality for two of two sampled residents (Resident 12 and 37) when: 1. Licensed Vocational Nurse (LVN) 1 was not knowledgeable of the correct indication, dosage, and administration procedure of Resident 12's rivastigmine (medication used to treat mild, moderate, and severe dementia (memory loss and mental changes) associated with Alzheimer's disease (a brain condition that slowly damages your memory, thinking, learning and organizing skills) transdermal (the application of a medicine or drug through the skin, typically by using an adhesive patch, so that it is absorbed slowly into the body) patch. These failures resulted in Resident 12 to receive inadequate dosage of rivastigmine and not according to manufacturer's specification. 2. Resident 37's lidocaine patch (medication to ease pain by numbing the nerves and making them less sensitive to pain) was not applied per physician orders and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record reviews, facility failed to provide assistant for one out of two sampled residents(Resident 193), when Resident 193 who is dependent on staff was not assisted with setting up his meal tray and given required assistant with eating during lunch period. This failure resulted in Resident 193 not being able to eat and enjoy his meals at his own desire time, had his meal cold, challenges eating with his left non-dominant hand, and potential to not maintain good nutritional status and poor quality of care. Findings: During an observation and interview on 3/24/25 at 1:12 p.m.with Resident 193, Resident 193 was sitting up dangling at the bedside awaiting his lunch tray. Resident 193 had a white hard rubber cast to his right arm from his right shoulder down to his mid forearm, and a splint to the right arm down to his fingers. Resident 193 stated he had a gun shot wound to his right shoulder and abdomen which made it very difficult for him to feed himself with his left hand.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, for two of four sampled residents (Resident 8 and Resident 9) who were reviewed for range of motion/mobility needs, the facility failed to provide appropriate treatment and services to prevent further decrease in range of motion when Restorative Nursing Assistant (RNA) services ( RNA program, focuses on nursing interventions that help residents in long-term care maintain or regain their ability to perform activities of daily living (ADLs) and improve their overall well-being) was not provided as indicated in the comprehensive care plan. This failure had the potential to result in further decline in range of motion. Findings: During a review of Resident 8's admission Record (AR), the AR indicated, Resident 8 was admitted to the facility in July 2023 with diagnoses that included hemiplegia (a condition caused by brain damage or spinal cord injury that leads to paralysis on one side of the body) and hemiparesis (a condition characterized by weakness on one side of the body, making it hard to perform everyday activities like eating or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for two of 27 sampled residents (Resident 58 and Resident 90), the facility failed to ensure an environment that is free of accident hazards as possible, and that each resident receives adequate supervision when: 1.Resident 58's bed wheels did not lock. This failure had the potential to result in preventable falls. 2.Resident 90 was not supervised while out smoking. This failure had resulted in Resident 90 leaving the facility premises undetected. Resident 90's whereabouts remain unknown. Findings: 1. During a review of Resident 58's admission Record (AR), the AR indicated, Resident 58 was admitted to the facility in January 2025 with diagnoses that included epilepsy (a brain disease where nerve cells don't signal properly, which causes seizures), hemiplegia (a condition characterized by paralysis or weakness on one side of the body) and hemiparesis (weakness or the inability to move on one side of the body, making it hard to perform everyday activities like…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for one of eight sampled residents (Resident 87) reviewed for nutrition and hydration concerns, the facility failed to ensure Resident 87 maintained proper hydration status when fluid restriction was not followed as ordered. This failure had the potential to result in fluid retention and fluid overload. Findings: During a review of Resident 87's admission Record, the admission Record indicated Resident 87 was admitted to the facility in February 2025 with diagnoses that included congestive heart failure (a condition where the heart muscle is weakened and cannot pump blood effectively). During a review of Resident 87's Minimum Data Set (MDS, an assessment tool used to direct resident care) dated 3/8/25 indicated a Brief Interview for Mental Status (BIMS, a scoring system to determine the resident's cognitive status in regard to attention, orientation, and ability to register and recall information) score of 15. A score of 13-15 is an indication of intact…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record reviews for one of two residents( Resident 83), facility failed to follow their policy and procedure when nursing staff infused Resident's 83's Jevity tube feed at the correct rate and dose as per the Physician's order, stopped Resident 83's Percutaneous endoscopic gastrostomy (PEG[a tube that is passed into a patient's stomach sugically through the abdominal wall, most commonly to provide a means of feeding when oral intake is not adequate]) tube feedings without flushing the PEG immediately after, and left the tubing connected to Resident 83 for up to one hour after the infusion was completed. This failure has the potential for Resident 83's PEG tube to clog up, complications with PEG tube, infection, possible tube replacement, and hospitalization. Findings: During a review of resident 83's Facesheet (FC), FC indicated Resident 83 is [AGE] years old admitted to the facility in January 2025. The FC further indicated Resident 83 has a diagnosis Dysphasia (difficulty…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-28 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure residents were free from significant medication error for one of five sampled residents (Resident 12) during medication administration observation when: 1. Resident 12 did not receive Digoxin (medication to treat congestive heart failure (CHF, a condition where the heart muscle is weakened and cannot pump blood effectively) and heart rhythm problems) and Furosemide (medication used to treat fluid build-up and swelling caused by CHF and treats high blood pressure) as ordered by the physician. 2. Resident 12's physician was not informed of the significant medication error. These failures resulted in Resident 12 to experience significant medication error from the omitted (a dose of medication that is ordered but not given) dose of digoxin and furosemide. Findings: 1. During a review of Resident 12's undated admission Record, the admission Record printed on 3/25/25 indicated, Resident 12 was admitted in the facility in January 2016 with a diagnosis of atrial fibrillation (a common heart rhythm disorder…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for one of six sampled residents (Resident 87), the facility failed to provide menus that meet residents' nutritional needs when Resident 87 was not provided double portion as ordered. This failure had the potential to result in weight loss. Findings: During a review of Resident 87's admission Record, the admission Record indicated Resident 87 was admitted to the facility on [DATE] with diagnoses that included gastro-esophageal reflux disease (GERD, is a common digestive disorder where stomach contents, including acid, flow back up into the esophagus, causing symptoms like heartburn and other digestive issues) and unspecified protein-calorie malnutrition. During a review of Resident 87's Order Summary Report dated 3/25/25, the Order Summary Report indicated a physician's order dated 2/24/25 for No Added Salt (NAS) diet regular texture, regular consistency double portion with extra gravy/sauce. During a review of Resident 87's Minimum Data Set (MDS, an assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0809 — failed to serve meals on a reasonable schedule — isolated
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for one of eight residents (Resident 20) reviewed for concerns regarding food, the facility failed to provide nourishing bedtime snacks to Resident 20, a diabetic, consistent with plan of care and resident's request. This failure had the potential to result in hypoglycemia (abnormally low blood sugar level). Findings: During a review of Resident 20's admission Record (AR), the AR indicated Resident 20 was admitted to the facility in October 2024 with diagnoses that included diabetes mellitus (a chronic metabolic disorder characterized by high blood sugar levels). During a review of Resident 20's diabetes care plan dated 10/29/24 last revised 2/20/25, the care plan indicated a goal for Resident 20 to be free from any signs and symptoms of hypo/hyperglycemia (abnormally low/high blood sugar levels). Interventions included for staff to Discuss mealtimes, portion sizes, dietary restrictions, snacks allowed in daily nutritional plan. During an interview on 3/24/25 at 11:15 a.m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0836 — isolated
    Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to operate and provide services in compliance with State regulations when an unusual occurrence of a successful elopement by a resident was not reported to the State Agency. This failure had the potential to result in the lack of oversight for resident safety. Findings: During a review of Resident 90's AR, the AR indicated Resident 90 was admitted to the facility on [DATE] with diagnoses that included old myocardial infarction (a medical emergency that occurs when blood flow to the heart muscle is blocked, causing damage or death of heart tissue), need for assistance with personal care, depression (a common mental health condition characterized by persistent feelings of sadness, loss of interest, and low energy levels) and history of traumatic brain injury (TBI, a brain injury caused by an external force, such as a blow to the head. TBIs can cause physical, cognitive, emotional, and behavioral effects). The following were documentation by multiple staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide documentation for pneumococcal and influenza immunization screening (education, offered, and refusal of vaccine) for three of five sampled residents, Resident 14, Resident 67, and Resident 52. This failure has the potential for Resident 14, Resident 67, and Resident 52 to have infection, the spread of infection among other residents, hospitalization, and possibly death. Findings: During an interview on 3/27/25 at 09:35 a.m. with Infection Preventionist (IP), IP stated she had no records of PNA (pneumonia) and Flu (influenza) vaccine screening offered to or refusal of vaccines to Resident 14, Resident 67, and Resident 52. IP stated she or the previous facility IP did provide the consent for the vaccine, but it was not documented in the chart or point click care (PCC, an electronic medical record). IP stated it was important to have documentation of vaccination whether offered, refused, or given to Residents and their Responsible…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0940 — failed to train staff — isolated
    Develop, implement, and/or maintain an effective training program for all new and existing staff members.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to develop and maintain an effective training program for all new and existing staff consistent with their expected roles based on the facility assessment when Licensed Vocational Nurse (LVN) 3 did not have annual competency training and two of three Certified Nursing Assistants (CNAs) did not have dementia training since hire date. This failure had the potential to result in providing poor quality and unsafe resident care. Findings: During a review of facility's Facility Assessment Tool, undated, the Facility Assessment Tool indicated the facility is accepting and treating residents with the following conditions: psychiatric and mood disorders like depression ( common and serious medical illness that negatively affects how you feel, think, act, and perceive the world, often causing persistent sadness, loss of interest, and difficulty with daily activities), impaired cognition, psychosis (a condition where individuals experience a loss of contact with reality, often involving symptoms like delusions (false beliefs) and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility's failed to ensure their skilled nursing licensed staff provided care based on professional standards for one of three sampled residents (Resident 1) when licensed nurse did not immediatelly assess and notify the doctor following Resident 1's fall. This failure resulted in unnecessary pain and a delay in treatment for Resident 1's fractured hip. Findings: During a record review of the Resident 1's clinical document titled, admission Record dated 2/6/2025,the admission record showed, the facility admitted Resident 1 in September 2019. Resident 1 had multiple medical diagnoses including hemiparesis and hemiplegia following a cerebral infarction(weakness and paralysis due to a stroke). Record review of the Resident 1's clinical document titled, Progress Notes dated 1/13/2025, the document showed, Physical Therapy Assistant (PTA) had a session with Patient 1 on 1/10/2025 between 1:30 p.m to 2 p.m. Patient 1 had agreed to the plan of sitting at the edge of the bed to promote trunk (core) strength. Patient 1 was assisted into a sitting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-05 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to allow two of four residents (Resident 1 and Resident 2) to exercise their rights to self-determination when they were not provided nutrition in accordance with their preferences. These failures had the potential to result in Residents 1 and 2 feeling upset and disrespected. Findings: During a review of Resident 1's admission Record, printed 1/23/25, the record indicated, Resident 1 was admitted to the facility in October 2023 with a diagnosis of Adult Failure to Thrive (a syndrome that describes a decline in health in older adults characterized by weight loss, poor nutrition, and a general decline in the ability to perform daily activities). During a review of Resident 1's Brief Interview for Mental Status (BIMS, is a scoring system used to determine the resident's cognitive status regarding attention, orientation, and ability to register and recall information. A BIMS score of thirteen to fifteen is an indication of intact cognitive status.), dated 1/16/25, the record indicated, Resident 1's BIMS score was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-24 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to treat one of four sampled residents (Resident 1) with respect and dignity when the Rehabilitation Coordinator (RC) informed Resident 1 he was being kicked out from the facility. This failure resulted in Resident 1 feeling upset and disrespected. Findings: During a record review of Resident 1 ' s admission Record, printed on 1/13/25, the record indicated, Resident 1 was admitted to the facility in November 2023 with diagnosis of end stage renal disease (last stage of long-term kidney disease). During a review of Resident 1 ' s Brief Interview for Mental Status (BIMS, is a scoring system used to determine the resident ' s cognitive status regarding attention, orientation, and ability to register and recall information. A BIMS score of thirteen to fifteen is an indication of intact cognitive status.), dated 11/8/24, the record indicated Resident 15 ' s BIMS score was 15. Based on concurrent observation and interview on 1/9/25 at 11:11 a.m. with Resident 1, Resident 1 was in his room. Resident 1 stated he had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-23 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to ensure one of three sampled residents (Resident 1) received Gabapentin (a medication used to treat nerve pain) as ordered by their physician. This failure had the potential to cause Resident 1 unnecessary pain. Findings: During a review of Resident 1's admission Record, printed 1/10/25, the record indicated Resident 1 was admitted to the facility in December 2024 with a diagnosis of Neuralgia (a sharp, shock-like pain that follows the path of a nerve) and Neuritis (inflammation of the nerves). During a review of Resident 1's Doctors Order, dated 12/6/24, the Order indicated Resident 1 had a prescription for Gabapentin Oral Capsule 100 MG . Give 2 capsule by mouth in the evening for Neuropathy pain. The Order indicated it was Everyday. During a concurrent interview and record review on 1/10/25, at 2:03 p.m., with Assistant Director of Nursing (ADON), Resident 1's Progress Notes, dated 12/23/24 and 12/28/24 were reviewed. Resident 1's Progress Note, dated 12/23/24 indicated Gabapentin . on order. Resident 1's Progress Note,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-04 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that one of three sampled residents (Resident 2) was free from physical abuse when Resident 1 threw a flower vase to her roommate Resident 2. This failure resulted in Resident 2 having a wound in her lip and transfer to an acute care hospital for treatment. Findings: Review of Resident 1's Facesheet (information containing contact details, brief medical history at-a-glance) indicated, Resident 1 was admitted to the facility on [DATE] with diagnoses that included dementia (memory loss and impaired decision-making capacity) and delusional disorder (a serious mental illness characterized by a person having one or more false beliefs). Review of Resident 1's Minimum Data Set (an assessment tool) dated 9/17/24, indicated she had a brief interview for mental status or BIMS of 12 (BIMS score of 8 to 12 indicates moderate cognitive impairment). The MDS also indicated Resident 1 had physical and verbal behavior symptoms directed toward others. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-24 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food was stored and prepared in clean and temperature-controlled environment, within standards for safety when: 1. Walk-in fridge temperature range was 40-48 degrees Fahrenheit (ºF), 2. Beverages not labeled or were being stored in temperatures above 40 ºF, 3. Four packages of ground beef where thawing in walk in cooler, not dated, with no thaw log, 4. Temperature of kitchen ranged 85 to 98 ºF and temporary portable air conditioner (AC) unit, placed in center of kitchen, was not cooling environment, and 5. Portable kitchen AC, placed in center of kitchen, had a grill covered in lint/dust/dirt and had not been cleaned in over a month. These failures had the potential to result in contamination of food leading to food borne illness, for 90 residents who resided in the facility. Findings: 1. During an observation in the kitchen on 9/24/24 at 11:30 a.m., the temperature of the walk-in fridge was 43 ºF, 48 ºF at 11:55 a.m. and 48 ºF 12:10 p.m. 2. During an observation in the kitchen on 9/24/24 at 11:30…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-18 · tag F0559 — isolated
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide written notification before a room change to Resident 1 when the resident was moved to another room without a written notification of the reason of the move. This failure violated the right of Resident 1 to receive a written notice explaining the reason for the move before the room change. Findings: During a review of Resident 1's Minimum Data set (MDS, a resident assessment tool that is used to develop a plan of care), dated 7/28/24, the MDS indicated Resident 1 was cognitively intact. During an interview on 9/18/24, at 10:31 a.m., with Resident 1, Resident 1 stated she was informed she was moving to another room on 5/24/24 and was moved on the same day. Resident 1 stated she was not given a written notice for the reason of the room change before she was moved. Resident 1 further stated she felt she was not given enough time before the room change. During a concurrent interview and record review, on 9/18/24, at 2:29 p.m., with Social Service Director (SSD), Notification of Room Change, dated 5/24/24 was reviewed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-27 · tag F0626 — pattern
    Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure one of one sampled resident (Resident 1) was allowed to return to the facility after admission to the Acute Care Hospital 1 (ACH 1). This failure had the potential for Resident 1 to experience psychosocial distress regarding not being able to return to the facility. Findings: During a record review of Resident 1's admission Record, dated 7/27/24, the admission Record indicated Resident 1 was admitted to the facility on [DATE] with diagnoses of hemiplegia (paralysis of one side of the body) and hemiparesis (muscle weakness or partial paralysis on one side of the body), dysphagia (difficulty swallowing), and chronic obstructive pulmonary disease (a lung disease that causes obstructed airflow from the lungs). During record review of Resident 1's Hospitalist Progress Note dated 7/29/2024, the Hospitalists Progress Note indicated Resident 1 was admitted to the ACH 1 for concerns of a stroke. The progress note indicated Resident 1 had severe cervical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-28 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify (Resident 1) Physician and representative of a significant change in Resident 1's health condition of one out of two sampled residents after Resident 1 exhibited signs of difficult breathing. This failure to report significant change in Resident 1's health condition may result in delay of treatment. Findings: During review of Resident 1's Face Sheet, Face Sheet indicated Resident 1 was admitted to the facility in 2019. The Face Sheet also indicated Resident 1 had a responsible party (RP 1) for emergency contact and financial decisions. During a review of Resident 1's Minimum Data Set (MDS, a resident assessment tool use to guide care) dated 11/28/23, the MDS indicated Resident 1 had a score of six on the Brief Interview for Mental Status exam. (BIMS, a scoring system used to determine the resident's cognitive status regarding attention, orientation, and ability to register and recall information. A BIMS score of thirteen to fifteen is an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-08 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that two of three sampled residents (Resident 1 and Resident 2) were provided foot care and treatment. Resident 1 and Resident 2 had dark brown colored long, curved, thick toenails on both feet. Resident 1 and Resident 2 did not receive podiatry services at least four months since their admission to the facility in 10/2023. This failure resulted in Resident 1 not being able to wear socks, unable to stand or walk due to discomfort from her toenails. This failure also resulted in Resident 2 experiencing discomfort from linen/sheets and blanket touching her long toenails which made Resident 2 feel depressed and uncared for, sad and uncomfortable. Findings: 1) During a record review of Resident 1 ' s admission face sheet dated 10/10/23, the facesheet indicated Resident 1 was admitted to the facility on [DATE] with diagnosis of diabetes. During a record review of Resident 1's Minimum Data Set (MDS, an assessment used to guide plan of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-10 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to report the allegation of sexual abuse of 8/26/23 for one Resident (Resident 1) to the Adult Protective services, the local Ombudsman and California Department of Public Health (CDPH); and to the responsible party (RP) of Resident 1. The facility also failed to report the allegation of sexual abuse for Resident 1 within two hours to CDPH. The facility failed to report the results of all investigations of the allegations of sexual abuse for Resident 1 to California Department of Public Health within five working days. These failures could have resulted in further potential abuse. Findings: Resident 1 was admitted with diagnoses including Alzheimer's disease (is a type of dementia that affects memory, thinking and behavior, bipolar disorder (a disorder associated with episodes of mood swings ranging from depressive lows to manic highs), and bilateral osteoarthritis of knee. During a telephone interview on 9/14/23, at 4:17p.m., with Resident 1's Responsible party (RP), RP stated the facility did not notify him about Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-10 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a safe environment for one resident (Resident 1) while the investigation of an alleged sexual abuse was in progress when Resident 2 was found in Resident 1's room on 9/1/23 at 4:30 a.m. There was no evidence that the facility thoroughly investigated first alleged sexual incident that occurred on 8/26/23 as there were no investigation records provided. These failures had the potential to have resulted in a further potential abuse. Findings: During a review of Resident 1's face sheet, the face sheet indicated, Resident 1 was admitted with diagnoses including Alzheimer's disease (is a type of dementia that affects memory, thinking and behavior, bipolar disorder (a disorder associated with episodes of mood swings ranging from depressive lows to manic highs), and bilateral osteoarthritis of knee. During a review of Resident 1's Minimum Data Set (MDS, a resident assessment instrument used to identify resident care problems to be addressed in an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-24 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that adequate call light system was provided for five out of 19 sampled residents (Resident 1, 8, 28, 52, and 59) when: 1. Resident 1, 28, 52 and 59's call light was not within reach. 2. Resident 1's call light system was not functioning. 3. Resident 8 did not have a call light. This failure resulted in Resident 1, 8, 28, 52 and 59 not having direct access when seeking assistance from the staff. Findings: 1. During a concurrent observation and interview on 8/21/23 at 11:14 a.m. with Registered Nurse (RN) 3 in Resident 59 and 52's room, it was observed that Resident 59's call light is on the floor behind Resident 52's bed and Resident 52's call light was tied in a coil hanging on the wall where it is plugged. RN 3 stated, that call lights need to be next to the resident and it is not acceptable that it is not within their reach. RN3 uncoiled Resident 52's call light and clipped it on the blanket and picked up Resident 59's call light from the floor and placed it next to Resident 59. RN3 stated, that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-24 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of three sampled resident (Resident 31), was shaved in accordance with their preferences. This failure had the potential to result in Resident 31 feeling disrespected and upset. Findings: During an interview on 8/21/23, at 11:51 a.m., with Resident 31, Resident 31 stated, on 8/21/23 Certified Nursing Assistant (CNA) 1 didn't follow directions when shaving his mustache and beard. Resident 31 stated, he told CNA 1 to shave him with the grain and not go against the grain. Resident 31 stated, CNA 1 shaved him against the grain after he told him to shave with the grain. Resident 31 stated, he has tender skin and chronic shaving bumps. Resident 31 felt disrespected and upset. During an interview on 8/21/23, at 12:37 p.m., with CNA 1, CNA 1 stated, he shaved Resident 31's face on 8/31/23 with short strokes up against the grain and long strokes down with the grain. CNA 1 stated, Resident 31 told him, he only wanted to be shaved with downward strokes with the grain. CNA 1 stated, he used a one-time use…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-24 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, it is evident that the facility has not successfully secured the services of a licensed pharmacist who can provide comprehensive consultation encompassing all facets of pharmacy services. This deficiency is notably reflected in the consistent occurrence of high medication error rates, surpassing the acceptable threshold of 5% during monthly medication passes. Additionally, no discernible plan has been established to rectify and reduce these concerning medication error rates. Findings: During a medication pass observation conducted on 8/22/23, spanning from 7:20 AM to 11:00 AM, three medication errors surfaced out of twenty-five opportunities. Consequently, an error rate of 12% was recorded. It is pertinent to note that the three errors materialized across three nurses administering medications (refer to F759). A review on 8/22/23, of the Summary of Nursing Consultant Report unveiled insights gleaned from medication pass observations. This report encompassed observations conducted throughout the months of June, July, and August. The documented…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-24 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that one of 19 sampled residents (Resident 36) drug regimen was free of unnecessary drugs when Resident 36 had a duplicate order for Aspirin (ASA-a non-steroidal anti-inflammatory medicine that is also used in the prevention of strokes.) This deficient practice resulted to Resident 36 receiving twice the prescribed dose of ASA and had the potential to put Resident 36 at increased risk for bleeding. Findings: A review of Resident 36 admission record, the record indicated, admit date 1/23, with diagnoses including cerebral infarction (disrupted blood flow to the brain due to problems with blood vessels) and congestive heart failure (condition in which heart does not pump blood as well as it should) During a concurrent interview and record review on 8/24/23 at 9:16 a.m. with DON, Resident 36's electronic Medication Administration Record (eMAR-used to document medications taken by each individual), dated 6/1/2023-6/30/2023 was reviewed. The eMAR indicated that the resident has an active order for Aspirin 325mg tab give…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-24 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on the data gathered from observations, interviews, and record reviews, it was determined that the facility fell short of maintaining a medication error rate below 5%. Within the medication pass process, a total of three medication errors were witnessed out of twenty-five opportunities, resulting in a notable error rate of 12%. Findings: 1. An evaluation conducted on 08/22/23 of Resident 28's electronic clinical record disclosed that physician's orders were in place for intravenous (IV) Meropenem 1 g, to be administered thrice daily. Meropenem, an antibiotic utilized to combat bacterial infections, is administered through intravenous infusion. During an observation conducted on 08/22/23 at 7:30 AM, RN 1 prepared an IV solution of Meropenem by combining a 1 g vial of the medication with 50 mL of sodium chloride within the mini bag plus container system. The mini bag plus container system necessitated assembly by attaching it to the vial of Meropenem. A review of the manufacturer's instructions for the Mini Bag Plus container system stipulated that once the 1g vial of Meropenem…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-24 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, it is evident that the facility fell short in ensuring the proper storage of refrigerated medications. This issue came to light when a malfunctioning refrigerator thermometer was discovered within the medication refrigerator. Findings: During an observation conducted on 8/22/23 at 12:30 PM, a range of medications was found stored within the medication refrigerator. Within the refrigerator door, a thermometer was affixed, intended to monitor the internal temperature. Regrettably, the thermometer appeared to be damaged, with its liquid content hindering an accurate reading of the temperature. During the interview on 8/22/23 at 12:32 PM, RN 2 acknowledged the malfunction of the thermometer within the medication refrigerator. RN 2 acknowledged the significance of precisely monitoring temperatures and expressed a commitment to promptly addressing the issue. It is imperative to appropriately store medications that necessitate refrigeration. In cases where temperatures are either excessively low or high, these medications are susceptible to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-11-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, for one of 22 sampled residents (Resident 40), the facility failed to develop a care plan for the use of a hand mitt (soft fiber-filled mitten with tie wrist closure are indicated for patients who are prone to self-injury or who disrupt medical treatment). This failure had the potential to cause Resident 40 a decline in the physical functioning of her left hand or skin breakdown. Findings. A record review of Resident 40's admission Record indicated the resident was admitted to the facility with multiple diagnoses, including aphasia (loss of the ability to understand or express speech, caused by brain damage), and Non-Alzheimer's Dementia (impaired judgement. The record review of Resident 40's Brief Interview for Mental status (BIMS, a tool to assess mental function) in the Minimum Data Set (MDS, an assessment tool to guide care) dated 10/2/19, indicated the resident's score was 00, meaning she was severely, cognitively impaired. During an observation on 11/12/19 at 11:05 a.m., Resident 40 had a left hand mitt on. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-11-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the skilled nursing facility did not provide the necessary care for three of 22 sampled residents (Residents 5, 27 and 279). Resident 5 complained of shortness of breath which was not addressed. Patient 27's bed was not elevated to the prescribed level while being administered liquid medication into his Gastrostomy Tube (G Tube), a tube surgically placed into the abdomen to administer liquid food or medication), and Resident 279 complained of pain which was not treated in a timely manner. These failures resulted in unnecessary pain and difficulty breathing for Resident 5, delayed pain management for Resident 279, and the potential for aspiration (fluid into the lungs) for Resident 27. Findings: 1. A record review on 11/14/19 of the Face sheet indicated the diagnoses included chronic obstructive lung disease (breathing problems). The record review of the Medication Administration Record dated November 2019 indicated Resident 5 was to receive an albuterol inhaler (fast acting breathing medication), every four hours as needed for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-11-15 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement the Performance Evaluation policy and procedure when the Director of Staff Development (DSD) did not conduct the following: 1. A 90-day post probationary period performance evaluations for one of three Licensed Vocational Nurses (LVN 1) and, 2. An annual performance evaluation for one of two Registered Nurses (RN 1). This failure did not ensure the employees competency and skills were met to provide safe care. Findings: A record review of the employee files on 11/15/19 reflected the following: 1. LVN 1 was hired on 5/21/19. Further review of the employee file indicated there was no 90-day post probationary period performance evaluation conducted for LVN 1. 2. RN 1 was hired on 8/11/16. Further review of the employee file indicated there was no annual performance evaluation conducted for RN 1. During an interview and concurrent record review on 11/15/19 at 10: 22 a.m., the DSD stated there were no Quarterly Skills Check (90-day post probationary period performance evaluations) conducted and no Annual Competency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-11-15 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to conduct a Certified Nursing Assistant (CNA) annual competency check for one (CNA 1) of one sampled employee. CNA 1 did not have the annual competency checks or complete a 12 hour/year in-service training as required. This failure did not ensure CNA 1 had the necessary skills and training needed to provide safe resident care. Findings: A record review of the employee file for CNA 1 indicated the date of hire was 5/1/14. Further review reflected there were no annual performance evaluations conducted for CNA 1. During an interview and concurrent record review on 11/15/19 at 10:22 a.m., the Director of Staff Development (DSD) stated there was no annual competency skills check for CNA 1 or documentation of having completed a 12 hours/year in-service training as required for 2018 and 2019. Sufficient and Competent Nurse Staffing 11/15/19 10:22 AM with DSD [NAME] [NAME] LVN- hire date - 5/21/19. There was no 90 day competency evaluation done for her [NAME] RN…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-11-15 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not ensure the medication for one (Resident 230) of 25 sampled residents was administered correctly and as prescribed. The nursing staff administered Resident 230's oral inhaler (medication used to improve breathing) without proper instructions. This failure resulted in Resident 230 not receiving the full dose and effectiveness of her inhaled respiratory medication. Findings: 1. A record review of the document Facesheet showed the facility admitted Resident 230 on 10/15/19. The diagnoses included Chronic Obstructive Pulmonary Disease (COPD, a breathing disorder). The record review of the Physician's Telephone Orders dated 11/12/19 indicated,Start Fluticasone/Salm (also known as Advair Diskus) 250-50 mcg (micrograms) inhale 1 puff PO (orally) BID (twice a day). Rinse mouth after each use. The record review of the MDS 3.0 . (resident assessment) showed Resident 230 was alert and could identify the correct year, month and day and able to understand others. During the medication pass at 10:22 a.m. on 11/14/19, LVN 1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-11-15 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow the policy and procedure for infection control when nursing staff failed to perform hand hygiene between glove changes for one (Resident 78) of 22 sampled residents. This failure increased the potential for the transfer of germs and infection. Findings: During an observation of the wound dressing change for Resident 78, with Licensed Vocational Nurse 2 (LVN 2) on 11/14/19 at 9:15 a.m., LVN 2 had removed multiple gloves from the dispensing box and stored them in her pocket with her treatment keys. LVN 2 donned a pair of gloves taken from her pocket to remove the old dressing from Resident 78's coccyx. LVN 2 repeatedly used multiple gloves taken from her pocket without washing her hands during the entire course of the wound dressing change. During an interview with LVN 2, on 11/14/19 at 10:30 a.m., LVN 2 stated she should be washing her hands before and after removing the gloves, and not be putting gloves in her pocket. A record review of the policy and procedure titled, Personal Protective Equipment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$9,175 in federal fines across 2 penalties.

  • $4,588 — penalty dated 2023-08-28
  • $4,587 — penalty dated 2023-08-21

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to CORPORATE INTERFACE SERVICES — 40 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.5+0.5 vs chain
Health inspection 2 of 52.4-0.4 vs chain
Staffing 3 of 52.4+0.6 vs chain
Quality measures 5 of 53.9+1.1 vs chain
The other 39 homes this chain runs (chain average 2.5★, per CMS)
1 of 5Autumn Creek Post AcuteChico, CA 1 of 5Coral Cove Post AcuteLong Beach, CA 1 of 5East Terrace Rehabilitation & Wellness Centre, LPLos Angeles, CA 1 of 5Four Seasons Healthcare & Wellness Center, LPNorth Hollywood, CA 1 of 5Hawthorne Healthcare & Wellness Centre, LPHawthorne, CA 1 of 5Los Feliz Healthcare & Wellness Center, LPLos Angeles, CA 1 of 5Mar Vista Country Villa Healthcare & WellnessLos Angeles, CA 1 of 5Oakwood Healthcare CenterChico, CA 1 of 5Pioneers Memorial Skilled Nursing CenterBrawley, CA 1 of 5Plaza Healthcare CenterSanta Ana, CA 2 of 5Anaheim PointAnaheim, CA 2 of 5Bay Vista Healthcare & Wellness Centre, LPLong Beach, CA 2 of 5Chico Terrace Care CenterChico, CA 2 of 5Claremont Heights Post AcuteClaremont, CA 2 of 5Eureka Rehabilitation & Wellness Center, LPEureka, CA 2 of 5Fortuna Rehabilitation And Wellness Center, LPFortuna, CA 2 of 5Granada Rehabilitation & Wellness Center, LPEureka, CA 2 of 5Montecito Heights Healthcare & Wellness Centre, LPLos Angeles, CA 2 of 5Pasadena Park Healthcare And Wellness CenterPasadena, CA 2 of 5San Rafael Healthcare & Wellness Center, LPSan Rafael, CA 2 of 5Tulare Healthcare & Wellness Center, LPTulare, CA 2 of 5Westwood Post Acute CareLos Angeles, CA 2 of 5York Healthcare & Wellness CentreLos Angeles, CA 3 of 5Alhambra Healthcare & Wellness Centre, LPAlhambra, CA 3 of 5Monterey Healthcare & Wellness Centre, LPRosemead, CA 3 of 5Ontario Grove Healthcare & Wellness Centre, LPOntario, CA 3 of 5Overland Terrace Healthcare & Wellness Centre, LPLos Angeles, CA 3 of 5Pavilion On Pico Healthcare & Wellness Centre, LPLos Angeles, CA 3 of 5Princeton Manor Healthcare Center, LLCOakland, CA 3 of 5Seaview Rehabilitation & Wellness Center, LPEureka, CA 4 of 5Ivy Creek Healthcare & Wellness CentreSan Gabriel, CA 4 of 5Kings Healthcare & Wellness Center LPHanford, CA 4 of 5Pine Grove Healthcare & Wellness Centre, LPSan Gabriel, CA 4 of 5River Valley Healthcare & Wellness Centre, LPRedding, CA 4 of 5West Hollywood Healthcare & Wellness Centre, LPLos Angeles, CA 5 of 5Delta Healthcare & Wellness Center, LPVisalia, CA 5 of 5North Point Healthcare & Wellness Centre LPFresno, CA 5 of 5Oxnard Manor Healthcare CenterOxnard, CA 5 of 5West Pico Terrace Healthcare & Wellness Centre LPLos Angeles, CA

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
CORPORATE INTERFACE SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/18/2024
ROCKPORT ADMINISTRATIVE SERVICES, LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/07/2025
AHANMISI, OKHAWEREIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/17/2025
DHUGGA, GURPREETIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/01/2022
BROOKDALE WELLNESS GP LLCOrganizationGENERAL PARTNERSHIP INTERESTsince 08/01/2014
MAJER, SOLIndividualLIMITED PARTNERSHIP INTERESTsince 08/01/2014
RECHNITZ, SHLOMOIndividualLIMITED PARTNERSHIP INTERESTsince 08/01/2014
ERETZ BROOKDALE PROPERTIES LLCOrganizationADP OF THE SNFsince 08/01/2014

CMS files one row per role, so the 12 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.5M
Net patient revenuemost recent cost report
-20.7%
Operating marginrevenue minus expenses
$1.0M
Related-party expense9% of expenses
Who pays — share of resident-days
Medicaid 82%Medicare 9%Other / private 9%

About 82% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.0M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$484per resident / day
operating cost
$14,725per month
≈ monthly operating cost
$401per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056280. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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