Riverside Health & Rehabilitation Center
745 Main St, East Hartford, CT 06108 · For profit - Corporation · 345 certified beds · (860) 289-2791 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- lower-than-typical staff turnover (22% vs 45% nationally) — better care continuity
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2025
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (43) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $46,125 in federal fines (most recent 2025-03-11)
- its independent health-inspection rating is low (2/5)
- about 22% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 14.0% | 18.0% | 15.4% | typical |
| Long-stay residents who lose too much weight | 7.1% | 6.5% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.4% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.8% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 28.3% | 22.3% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.1% | 0.0% | 0.1% | typical |
| Long-stay residents with falls causing major injury | 2.8% | 3.5% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 11.6% | 16.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 21.1% | 17.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 91.4% | 93.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.5% | 4.0% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 28.6% | 24.7% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 18.2% | 17.8% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 1.4% | 1.5% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 61.5% | 69.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 29.2% | 24.3% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 9.7% | 10.7% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.17 | 2.06 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.62 | 1.46 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
48.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 178 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 59.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 49 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 14% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 25% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 48.1%CMS range 39.9–56.0 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.7%CMS range 7.7–13.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 59.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 51.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 42.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 60.7% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 2.2% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.2%CMS range 4.1–11.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.05 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 345 beds and averages 283.7 residents a day — about 82% occupied, or roughly 61 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.80 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.62 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.28 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.49 hrs/resident/day on weekends vs 3.92 on weekdays — 11% thinner on weekends. RN hours go from 0.70 to 0.42 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 22% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
43 citations, most serious first. The 14 most serious are shown; the remaining 29 are one tap away and print in full.
- Immediate jeopardy · Jcited before2023-08-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation, review of the ambulance run sheet, review of facility policy and interviews, for one of three sampled residents (Resident #1) who had a diagnosis of difficulty swallowing and a recent history of aspiration, the facility failed to implement aspiration precautions and one (1) to one (1), supervision during meals, the resident experienced a choking episode, and required emergency intervention. As a result Immediate Jeopardy was identified. The finding includes: Resident #1's diagnoses included dysphagia (difficulty swallowing), cognitive communication deficit, mild cognitive impairment, acute respiratory failure with hypoxia, and cardiac arrest due to underlying cardiac condition. The hospital Discharge summary dated [DATE] identified during the hospitalization on 2/21/23, Resident #1 experienced a cardiac arrest due to hypoxia, had concerns for aspiration with interventions that included thick nectar liquids and assistance with eating. Upon…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-04-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #2) reviewed for accidents, the facility failed to ensure the resident received supervision assistance during mealtime in accordance with the plan of care which resulted in a choking incident. The findings include: Resident #2 's diagnoses included hemiplegia (severe or complete loss of strength or paralysis on one side of the body) and hemiparesis (muscle weakness or partial paralysis on one side of the body) following a cerebral infarction (death of brain tissue/stroke) affecting the right dominant side, dysphagia (difficulty swallowing), aphasia (language disorder), apraxia (motor disorder), epilepsy and dementia without behavioral disturbances. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #2 had a staff assessment for Mental Status conducted identifying both short-term and long-term memory problems indicative of severely impaired…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-01-10 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, facility documentation review, facility policy review, and interviews for two of four residents (Resident #177 & #69) who were at high risk for the development of pressure ulcers and who developed facility acquired pressure ulcers, the facility failed to ensure that resident specific comprehensive interventions were implemented, failed to assess the wound in a timely manner inclusive of description, measurements, and stage upon initial discovery of an opened area, and failed to provide consistent turning and repositioning to offload the sacrum contributing to the advanced worsening of the wound. The findings include: 1. Resident # 177's diagnoses included Alzheimer's dementia, contracture of left and right hands, gastrostomy, and functional quadriplegia. The physician's order dated 1/3/23 with an origination date of 7/27/22 directed to complete skin checks weekly and document skin checks in the nurse's notes and air mattress set to the most current weight and check…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-01-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of two sampled residents (Resident #199) reviewed for falls, the facility failed to appropriately monitor the placement of a pelvic positioning belt on an adaptive wheelchair to ensure safety, leading to a subsequent fall that resulted in an injury. The findings include: Resident #199 's diagnoses included fifth lumbar vertebra fracture, left femur fracture, low back pain and abnormal posture. A fall risk assessment dated [DATE] identified Resident #199 was at high risk for falls due to history of falling, confusion, and impaired gait. The physician's order dated 11/9/23 identified Resident #199 required a two person assist for bed mobility and transfers via the Hoyer lift (mechanical lift). The quarterly MDS assessment dated [DATE] identified Resident #199 had severe cognitive impairment and was totally dependent for transfers, toileting, hygiene, dressing, was non-ambulatory and utilized a wheelchair…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, observation and staff interview, the facility failed to ensure resident smoking area was free from hazards. The findings include:On 1/22/2026 at 10:02 AM observation of the outdoor smoking area in the back of the building made with Environmental Worker#3. The observation identified the area was located to the right outside the exit door in a parking space located under a full overhang of the building. The ground had a wooden pallet and on the pallet was the bottom of an ash/butt receptacle with its long neck piece off and on its side on the pallet. Another receptacle was located to the right side of the area. Upon closer observation numerous cigarette butts were seen on the ground between the slats in various locations of the wooden pallet. Environmental Worker #3 indicated not being sure why the pallet was on the ground and indicated the receptacle was apart as it may have been emptied but did not know why the cigarette buts were on the ground within the wooden pallet. During an interview and review of pictures of smoking area with the Administrator…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, observations, reviews of facility policies and interviews for 3 of 4 residents reviewed for ventilators and tracheostomies (Residents #76, 198, and 261), the facility failed to ensure that ventilator equipment and suction equipment were consistently changed as per facility policy. The findings included: 1. Resident #76 was admitted with diagnoses including chronic respiratory failure and ventilator dependence. A 5-day MDS assessment dated [DATE] identified Resident #76 had short-term and long-term memory problems and required tracheostomy and invasive mechanical ventilator care. A physician's order dated 1/13/2026 directed to change the ventilator circuit on the first Saturday of every month starting on 2/7/2026.A further review of the medical record failed to identify an order prior to 1/13/2026 for the changing of ventilator circuit tubing.An observation on 1/15/2026 at 10:00 AM with Respiratory Therapist (RT#1) identified Resident #76 was connected to the ventilator, and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-22 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, review of facility policy and staff interviews for 3 of 4 (3AB and 2CD units) medication rooms observed, the facility failed to ensure medication was labeled appropriately, controlled medications were safely stored and failed to ensure that food items were not stored in the medication rooms. The findings included: On 1/20/2026 at 3:00 PM, an observation with the nurse manager (RN#2) of the 3AB medication room identified two bottles of chlorhexidine gluconate 0.12% oral rinse on a shelf with other resident-specific medications. The bottles were noted to have torn resident labels that did not allow for the identification of the residents to whom the bottles belonged. Additionally, the medication refrigerator was noted to have a locked narcotics box that was affixed to a shelf in the refrigerator; however, the shelf was not permanently affixed to the refrigerator and was readily removable. The narcotics box contained five bottles of lorazepam (anti-anxiety) 3 milligrams (mg)/1 milliliter (mL). Three of the bottles were unopened and contained 30mL each, and two…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-22 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on, observations, clinical record reviews, review of facility documentation, review of resident menu selections, review of facility policies, and staff interviews for 10 of 10 sampled residents (Residents #238, #82, #121, #55, #71, #183, #163, #174, #220, and #290), the facility failed to support residents in exercising their right to make choices regarding meals. The findings included: 1.Resident #220 had diagnoses that included heart failure, respiratory failure, and lymphedema. The quarterly MDS dated [DATE] identified Resident #220 had intact cognition and was independent with oral hygiene and feeding him/herself. The RCP dated 10/27/25 identified Resident #220 was obese with interventions that included providing diet per physician's order, obtain, provide, honor, and monitor food and beverage preferences. A physician's order dated 1/9/26 directed to provide a 2-gram sodium regular texture diet. Interview with Resident #220 on 1/15/2026 at 6:30 AM identified he/she completes weekly select menus and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-22 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 three residents (Resident #195), reviewed for change in condition the facility failed to ensure the physician was notified timely when the resident experienced a change in cardiac status and for 1 of 2 residents (Resident #227), reviewed for pain, the facility failed to ensure the physician was notified when a medication was not administered timely. The findings included: 1.Resident #195 had diagnoses that included heart failure, atherosclerotic heart disease with angina, and hypercholesterolemia. A physician's order dated 11/6/2021 directed to administer metoprolol succinate extended release 25 mg tablet give 1/2 tablet by mouth twice a day hold if systolic blood pressure is under 110 or heart rate is under 55. The annual Minimum Data Set (MDS) assessment dated [DATE] identified Resident #195 had a Brief Interview of Mental Status (BIMS) score of seven (7) indicative of severely impaired cognition,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-22 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews for 1 of 2 (Residents #10) reviewed for Activities of Daily Living, the facility failed to ensure staff complete a significant change in status assessment timely when the resident experienced a change in condition. The findings include:Resident #10's diagnoses included a neuromuscular disorder, pressure ulcers and diabetes mellitus.The quarterly MDS assessment dated [DATE] indicated Resident #10 was cognitively intact required set up and clean up for eating, superficial touching assistance for personal hygiene, partial moderate assistance for toileting and upper body dressing, dependent on staff for lower body dressing, supervision touching assistance for rolling left to right in bed and transfers, had one stage 3 pressure ulcer that was present on admission, and weight loss greater than 5 % in the last 30 days or 10% in the last 6 months.The quarterly MDS assessment dated [DATE] indicated Resident #10 was cognitively intact required to set-up and clean-up…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-22 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #2) reviewed for Preadmission Screen Resident Review (PASRR), the facility failed to review and for 1 of 1 sampled resident ( Resident # 138), reviewed for positioning and mobility, the facility failed to revise the resident care plan in a timely manner. The findings included: 1.Resident #2 had diagnoses that included anxiety and major depression. Review of the PASRR Level 1 screen outcome dated 8/29/25 identified Resident #2 was approved for a 30-day hospital exemption for a suspected or confirmed PASRR condition of a mental health disability. The rescreening must occur by or before the 30th day if Resident #2 is expected to remain in the facility beyond the authorized timeframe. The RCP dated 9/6/25 identified Resident #2's PASRR was in progress. Interventions included PASRR services will be provided to the resident that include talking with the resident, treatment providers, and other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-22 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 three residents (Resident #195) who had a change in condition, reviewed for hospitalization, the facility failed to ensure care and services were provided in accordance with professional standards. The findings include:Resident #195 had diagnoses that included heart failure, atherosclerotic heart disease with angina, and hypercholesterolemia.The physician's order dated 11/6/2021 directed to administer Metoprolol succinate (medication used to treat high blood pressure) extended release (ER) 25 mg tablet give 1/2 tablet by mouth twice a day hold if systolic blood pressure is under 110 or heart rate is under 55. The annual Minimum Data Set (MDS) assessment dated [DATE] identified Resident #195 had a Brief Interview of Mental Status (BIMS) score of seven (7) indicative of severely impaired cognition, required setup assistance with personal hygiene, and was independent with bed mobility and transfers. The RCP…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility policy, facility documentation, observations and interviews for 2 of 2 residents (Resident #49, Resident #269), reviewed for accidents the facility failed to ensure safety alert devices were removed in accordance with the physician's orders and for 1 of 2 residents (Resident #227) reviewed for pain, the facility failed to ensure staff administered medication timely and failed to update the physician (provider) for further instructions. The findings included: 1. Resident #49's diagnoses included dementia, non-traumatic subarachnoid hemorrhage, and difficulty in walking. The RCP dated 1/9/2025 identified Resident #49 was at risk for elopement. Interventions directed an elopement evaluation per facility protocol and placement on a secure unit. The admission MDS assessment dated [DATE] identified Resident #49 had a Brief Interview of Mental Status (BIMS) score of nine (9) indicative of moderately impaired cognition, exhibited wandering behavior one to three days a week,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-22 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and staff interviews for 1 of 4 residents (Resident #111) reviewed for nutrition, the facility failed to implement interventions for a resident with significant weight loss. The findings include:Resident #111 had diagnoses that include dysphagia, dementia, multiple sclerosis, and feeding difficulties.The physician's orders dated 6/4/2024 directed to provide a regular, whole texture, thin liquid consistency house diet.The Resident Care Plan (RCP) dated 10/9/2025 identified Resident #111 at risk for weight loss related to inadequate calorie intake and dementia. Interventions directed to notify the Registered Dietician, family, and Medical Doctor of significant weight changes, and obtain/record weights per facility protocol.Review of Resident #111's weight record dated 10/1/2025 identified weight was recorded as 153.4 pounds (lbs.).The quarterly MDS assessment dated [DATE] identified Resident # 111 had a Brief Interview of Mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 29 citations
- Potential for harm · Dcited before2026-01-22 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for 1 of 5 residents (Resident #195) reviewed for change in condition, the facility failed to ensure the clinical record was complete and accurate to include an RN assessment. The findings include:Resident #195 had diagnoses that included heart failure, atherosclerotic heart disease with angina, and hypercholesterolemia.The annual Minimum Data Set (MDS) assessment dated [DATE] identified Resident #195 had a Brief Interview of Mental Status (BIMS) score of seven (7) indicative of severely impaired cognition, required setup assistance with personal hygiene, and was independent with bed mobility and transfers.The RCP dated 10/24/2025 Resident #195 had congestive heart failure. Interventions directed to give cardiac medications as ordered, monitor vital signs and notify medical doctor of significant abnormalities, and oxygen as ordered.Review of the vital signs report dated 1/5/2026 at 8:20 AM identified Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-30 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility policy, and interviews for one (1) of four (4) sampled residents (Resident #1) reviewed for an allegation of resident-to-resident abuse, Resident #1 was not provided the right to be free from physical abuse when Resident #1 was punched in the face by Resident #2 following an earlier verbal altercation between Resident #1 and Resident #2. The findings include:Resident #1's diagnoses included anxiety disorder, persistent mood disorder, and major depressive disorder. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status score of fifteen (15) out of fifteen (15) indicating Resident #1 was alert and oriented, utilized a wheelchair for mobility, and was able to self-propel independently once in the wheelchair. The resident care plan identified Resident #1 had the potential to be verbally aggressive, poor impulse coping, and poor boundary setting. Resident #2's diagnoses included quadriplegia,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-24 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, and facility policy, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to reassess a resident's elopement/wander risk timely when resident had a change in condition and mobility status, resulting in an elopement from the facility. The findings include: Resident #1's diagnoses included dementia, psychotic disturbance, mood disturbance, anxiety, and a history of a fall with a laceration to the head.Review of hospital Discharge summary dated [DATE] identified admission after a witnessed fall at home with head strike and head laceration. History of dementia, family reported often sleeps in a recliner and gets in and out of the recliner throughout the night. Nursing admission assessment dated [DATE] identified Resident #1 was alert and oriented to person, place, time and situation, required maximum assistance of two (2) staff for transfers, and unable to determine gait at the time of assessment, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #3) reviewed for behaviors, the facility failed to ensure the care plan was reviewed and revised with appropriate interventions to manage behaviors for a resident who expressed suicidal ideations with intent. The findings include:Resident #1 had diagnoses that included suicidal ideation, paranoid schizophrenia, bipolar disorder, hallucinations, psychosis, anxiety, and depression.The physician's orders dated 6/7/2025 directed to monitor the number of behavior occurrences of restlessness, withdrawn, sadness, agitation, intervention, and outcome every shift.The 5-day Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had intact cognition (BIMS score of 15), was occasionally incontinent of bowel, presence of an indwelling foley catheter, dependent with personal hygiene, toileting, required substantial assistance with eating, toileting, required touching…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-14 · tag F0742 — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for accidents, the facility failed to remove environmental hazards and implement safety interventions for a resident with expressed suicidal ideation and intent. The resident was transferred to the emergency department (ED) 4 times over a 38-day period for expressions of suicidal ideations with intent. The findings include:Resident #1 had diagnoses that included suicidal ideation, paranoid schizophrenia, bipolar disorder, hallucinations, psychosis, anxiety, and depression. Review of the undated Kardex Report identified Resident #1 requires supervision and assistance with self-feeding after set-up with intermittent verbal cues for attention to task with one staff. The physician's orders dated 6/7/2025 directed to monitor the number of behavior occurrences of restlessness, withdrawn, sadness, agitation, intervention, and outcome every shift. The 5-day Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-11 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation, facility policies, and interviews for one (1) of four (4) sampled residents (Resident #2) who was a readmission to the facility after a hospital stay, the facility failed to ensure the physician's orders from the hospital discharge summary were accurately transcribed into the resident's Medication Administration Record. The findings include: Resident #2's diagnoses included Parkinson's Disease, vascular dementia without behavioral disturbance, psychotic disturbance, mood disturbance, anxiety, major depressive disorder and multisystem degeneration of the autonomic nervous system. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #2 had a Brief Interview for Mental Status (BIMS) score of twelve (12) out of fifteen (15) indicating Resident #2 had some memory recall deficits. The Resident Care Plan dated 1/13/25 identified Resident #2 required the use of psychotropic medication, antipsychotics and selective serotonin…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-22 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for change in condition, the facility failed to notify the provider timely when a resident was identified to have low blood sugar levels. The findings include: Resident #1's diagnoses included diabetes, IGG4 related disease (chronic inflammatory condition affects multiple organs) and end stage renal disease. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of fifteen out of fifteen (indicative of no cognitive impairment), was a diabetic and received insulin two (2) days during the prior seven (7) days. The Resident Care Plan (RCP) dated 1/11/2025 identified Resident #1 had diabetes with hypoglycemia. Interventions directed to obtain blood sugars as ordered by the MD, monitor/document/report prn any signs and symptoms of hypoglycemia, monitor/document/report prn compliance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation, facility policies and interviews for one (1) of four (4) sampled residents (Resident #4) who were dependent on staff for activities of daily living and reviewed for an allegation of being neglected, the facility failed to ensure Resident #4 was provided with toileting hygiene and transferred off the toilet in an appropriate timeframe. The findings include: Resident #4's diagnoses included Parkinson's Disease, osteoarthritis, chronic kidney disease, and macular degeneration. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #4 was alert and oriented to person, place, and time, was dependent on one (1) staff member for personal and toileting hygiene, required two (2) staff for transfers on and off the toilet and utilized a wheelchair for mobility. The Resident Care Plan dated 11/5/24 identified Resident #4 had a self-care deficit due to Parkinson's Disease. Interventions directed to provide limited assistance of one (1)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for change in condition, the facility failed to ensure staff acted on low blood sugar test results timely, and failed to ensure an endocrinology appointment was made timely for a resident with a known history of low blood sugars. The findings include: Resident #1's diagnoses included diabetes, IGG4 related disease (chronic inflammatory condition affects multiple organs) and end stage renal disease. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of fifteen out of fifteen (indicative of no cognitive impairment), was a diabetic and received insulin two (2) days during the prior seven (7) days. The Resident Care Plan (RCP) dated 1/11/2025 identified Resident #1 had diabetes with hypoglycemia. Interventions directed to obtain blood sugars as ordered by the MD,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation, facility policy and interviews for one (1) of four (4) sampled residents (Resident #4) who required a mechanical lift for transfers, the facility failed to ensure the appropriate number of staff conducted the transfer in accordance with the physician's order. The findings include: Resident #4's diagnoses included Parkinson's Disease, osteoarthritis, , chronic kidney disease, and macular degeneration. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #4 was alert and oriented to person, place, and time, was dependent on one (1) staff member for personal and toileting hygiene, required two (2) staff for transfers on and off the toilet and utilized a wheelchair for mobility. The Resident Care Plan dated 11/5/24 identified Resident #4 had a self-care deficit due to Parkinson's Disease. Interventions directed to provide limited assistance of one (1) staff member with most activities of daily living and transfer assistance of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-22 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for change in condition, the facility failed to ensure to ensure the Glucagon order was written accurately the clinical record was complete and accurate to include accurate orders for Glucose/Glucagon, and failed to ensure documentation of nursing actions for a resident with low bloods sugars. The findings include: Resident #1's diagnoses included diabetes, IGG4 related disease (chronic inflammatory condition affects multiple organs) and end stage renal disease. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of fifteen out of fifteen (indicative of no cognitive impairment), was a diabetic and received insulin two (2) days during the prior seven (7) days. The Resident Care Plan (RCP) dated 1/11/2025 identified Resident #1 had diabetes with hypoglycemia. Interventions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-10 · tag F0687 — failed to care for feet properly — patternProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, review of facility policy and interviews for one sampled resident (Resident #90) reviewed for foot care, the facility failed to ensure the resident was seen by a podiatrist. The findings include: Resident #90 was admitted to the facility in April of 2023 with diagnoses that included type 2 diabetes mellitus, hyperlipidemia, and hypertension. The quarterly MDS assessment dated [DATE] identified Resident #90 was cognitively intact, was dependent for lower body dressing, for putting on and removing shoes, toileting, and bathing. It further identified the resident was wheelchair dependent and required staff for locomotion. The care plan dated 11/30/23 identified Resident #90 had a self-care deficit with interventions that directed for the assistance of two staff members for showering or bathing. The care plan further identified the potential for skin breakdown due to diabetes with interventions that directed skin checks with care and weekly skin evaluations. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-10 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, review of facility policy, and interviews, the facility failed to ensure food items were properly stored and labeled and failed to ensure that two dietary aides (#1 and #2) had their hair restrained properly. The findings include: Observation of the kitchen with the Food Service Supervisor on 1/2/24 at 10:00 AM identified the walk-in freezer contained opened bags of frozen turkey burger patties and chicken breast without a noted expiration date. Continued observations with the Food Service Supervisor on 1/2/24 of the dry storage area identified one opened bag of breadcrumbs that did not have a noted expiration date, one opened bag of spaghetti pasta without an expiration date and three opened bags of muffin mixes without expiration date or a best use by date. Observation on 1/2/24 at 10:00 AM identified Dietary Aide #1, and Dietary Aide #2 with hair hanging several inches past the nape of the neck beyond the edge of the hair net. Interview with Food Service Supervisor on 1/2/24 at 10:20 AM identified that the food located in the freezer and dry storage must…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, review of facility documentation, review of facility policy and interviews for one sampled resident (Resident #166) reviewed for mood/behavior, the facility failed to follow physician orders for Depakote levels every 6 months, The findings include: Resident #166's diagnoses included Alzheimer's dementia, delusional disorder, impulse disorder, and major depressive disorder. The quarterly MDS assessment dated [DATE], identified Resident #166 was severely cognitively impaired, required supervision or touch assistance for grooming, toileting, ambulation, and moderate assist of one for dressing. The care plan dated 12/17/23 identified a concern with amorous behaviors with interventions that included: 15-minute checks, staff explaining appropriate vs inappropriate boundaries, and refer to psychiatry and or social work as needed for support. A physician's order dated 11/2/23 directed to have a Depakote (antiepileptic medication and used to treat mania/behaviors) level drawn every…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, review of facility policy and interviews for one of three sampled residents (Resident #54) reviewed for respiratory care, the facility failed to ensure a physician's order was in place directing the use of oxygen therapy for a resident utilizing oxygen. The findings include: Resident #54's diagnoses included chronic obstructive pulmonary disease (COPD), acute and chronic respiratory failure, sleep apnea, and chronic bronchitis. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #54 was cognitively intact, required moderate assistance with toileting, transfers, and personal hygiene. It further identified Resident #54 had shortness of breath or trouble breathing when lying flat and required oxygen therapy. Observation on 1/3/24 at 10:15 AM identified Resident #54 seated in a wheelchair wearing a nasal cannula connected to the oxygen concentrator set at 2.5 liters/minute (LPM). Observation on 1/3/24 at 2:22 PM with RN #6 identified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-10 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, review of facility documentation, review of facility policy, and interviews for two medication administration carts, the facility failed to ensure accurate accounting of the disposition of a schedule II medication and failed to ensure accurate accounting of a narcotic medication. The findings include: 1. A review of the facility's narcotic count records for the 3C unit for the months of November 1, 2023, through January 10, 2024, identified that the controlled drug count was counted for each shift, which was indicated by the signature of the oncoming and off-going nurse. The narcotic count record sheet identified that discrepancies must be reported to the Nursing Supervisor immediately. Observation of the C Wing controlled medications located in the C/D medication storage room fridge on 1/4/24 at 10:30 AM with LPN #11 identified 3 bottles of Lorazepam Intensol Oral Concentrate (liquid anxiolytic) 2 milligram/milliliter (mg/ml) for one resident: a) A bottle of Lorazepam Intensol Oral Concentrate 2mg/ml with the Prescription # (Rx#) 12905610 contained 27.75…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, review of facility policy and interviews, the facility failed to ensure expired medications were not in use and removed from circulation and failed to ensure medications were not stored with food items. The findings include: 1. Observation of the C Wing medication cart on 1/4/24 at 10:30 AM with the Charge Nurse (LPN #11) identified the following expired medications in the top drawer of the medication cart: a. Simethicone 80 milligrams (mg) (Gas Relief) had an expiration date of 9/2023, which was 4 months past the expiration date. b. Vitamin B6 50 mg had an expiration date of 10/2023, which was 3 months past the expiration date. c. One Daily Multi-Vitamin had an expiration date of 10/2023, which was 3 months past the expiration date. d. One Daily Multivitamin with Mineral had an expiration date of 11/2023, which was 2 months past the expiration date. e. Magnesium Oxide 400 mg had an expiration date of 11/2023, which was 2 months past the expiration date. f. Vitamin B12 500 micrograms (mcg) had an expiration date of 12/2023, which was 1 month past the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, review of facility documentation, and interviews for one sampled resident (Resident #135) reviewed for hospice, the facility failed to ensure that the clinical record included all appropriate hospice documentation. The findings include: Resident #135's diagnosis included malignant neoplasm of the mouth, chronic obstructive pulmonary disease (COPD), and Pain. The quarterly Minimum Data Set assessment dated [DATE] identified Resident # 135 had intact cognition, required extensive assistance of one person for personal hygiene, dressing, toileting, and was receiving hospice services. The Resident Care Plan dated 11/22/23 identified the Resident as receiving Hospice services and directed coordination of care between Hospice and the facility staff. Interventions included: to document in the Hospice and facility EMR per protocol, to ensure the Hospice binder is in place and includes the Hospice care plan and is kept up to date. A Physicians order dated 7/27/23, directed to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-14 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation and interviews for one of two sampled residents (Resident #1) who were reviewed for an incident involving a verbal altercation with a staff member, the facility failed to refrain from utilizing inappropriate language to ensure the resident was treated with respect and dignity. The findings include: Resident #1's diagnoses included anxiety disorder, persistent mood disorder. The annual Minimum Data Set assessment dated [DATE] identified Resident #1 made consistent and reasonable decisions regarding tasks of daily life, required two (2) person extensive assistance with turning and repositioning when in bed, dressing, and one (1) person extensive assistance with personal hygiene. The Resident Care Plan dated 8/29/23 identified the resident had a behavior problem, being intrusive, self-limiting, poor boundary setting making inappropriate and/or sexual jokes/remarks. Interventions directed to adm8inister medications as ordered, encourage the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-01 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation, facility policy and interviews for one of three sampled residents (Resident #1) who was a new admission with a diagnosis of difficulty with swallowing and a recent history of aspiration, the facility nurse failed to transcribe the hospital physician's orders for one (1) to one (1) assistance to maintain aspiration precautions and the speech therapist failed to input into the physician's order the recommendations for full supervision with meals. The findings include: Resident #1's diagnoses included dysphagia, cognitive communication deficit, mild cognitive impairment, acute respiratory failure with hypoxia, cardiac arrest due to underlying cardiac condition. The hospital Discharge summary dated [DATE] identified during the hospitalization Resident #1 was evaluated by a Speech Language Pathologist on 2/20/23 and was cleared for a regular diet. On 2/21/23, Resident #1 subsequently lost pulses, a code blue was called, and Cardiopulmonary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-01 · tag F0835 — failed to run the facility competently — isolatedAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on facility documentation review, facility policy review, and interviews for facility Administration review, the facility failed to administer its resources effectively and to ensure effective administrative oversight of staff and resident care timely to maintain the highest practicable physical, mental, and psychosocial well-being of residents. The findings include: The facility failed to implement full, one (1) to one (1), supervision during meals and when eating food. The facility nurse failed to transcribe a physician's order upon admission for one (1) to one (1) assistance to maintain aspiration precautions. The speech therapist failed to transcribe as a physician's order the recommendations for full supervision with meals. Please cross reference F689 and F658. Based on the deficiencies during the survey, immediate jeopardy and substandard care was identified in the areas of Comprehensive Resident Centered Care Plans and Quality of Care. Interview with the Director of Nurses on 7/26/23 at 12:55 PM failed to identify administrative oversight of the facility processes to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-08-27 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, review of facility documentation, facility policy and interview the facility failed to ensure medications were within their expiration, and that refrigerated narcotic medications were maintained in separately locked, permanently affixed compartments. The findings include: 1. Observation on 8/25/21 at 12:00 PM in the 4 AB medication room identified the following. Eighteen single dose Acetaminophen suppositories with an expiration date of 4/20. One single dose Influenza vaccine with an expiration date of 6/30/19. One single dose Influenza vaccine with an expiration date of 6/30/20. Two single dose Influenza vaccines with an expiration date of 5/10/21. Subsequent to surveyor inquiry, LPN #2 disposed of expired medications. 2. Observation on 8/25/21 at 2:05 PM in the 3 AB medication room identified the following. One Heparin lock flush with an expiration date of 4/21. Interview with RN #2 on 8/25/21 at 2:10 PM identified the Heparin lock flush was expired. Subsequent to surveyor injury, RN #2 disposed of the expired medication. Interview with the DNS on 8/27/21 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-08-27 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, facility documentation, facility policy, and interviews the facility failed to ensure food in the kitchen was dated, labeled, and discarded after the expiration date, and failed to ensure dietary staff followed infection control policy during food preparation. The findings include: Observation on 8/23/21 at 10:15 AM with the Assistant Director of Dietary in the kitchen identified the center large refrigerator contained 3 trays with a total of 35 individual salads which were not dated/labeled. The Assistant Director of Dietary indicated the label dating machine did not have any ink in it and the afternoon staff are new and do not know how to change the ink cartridge in the machine. The dry storage room and milk refrigerator had a cart on wheels with 4 shelves with trays with different colored liquids on each tray without dates or labels. There were 48 four-ounce cups with plastic disposable lids on them. The Assistant Director of Dietary indicated the cups should have been dated and labeled. In the refrigerator behind the prep table there were 2 large…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, and facility documentation for 1 resident (Resident #137) reviewed for limited range of motion, the facility failed to ensure the call bell was within the resident's reach. The findings include: Resident #137 was admitted to the facility on [DATE] with diagnoses that included a history of stroke with left sided weakness. The quarterly MDS dated [DATE] identified Resident #137 had intact cognition and required limited assistance with transfers. The corresponding care plan identified to encourage Resident #137 to use the call bell for assistance. Intermittent observations on 8/23 and 8/24/21 during the 7:00 AM - 3:00 PM shift identified Resident #137 was out of bed in the wheelchair in his/her room. Although Resident #137 was on the left side of his/her bed, the call bell was tied to the side rail on the right side and covered by the sheets/blankets out of the resident's reach. The facility failed to ensure the resident's call light was within the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and review of facility policy, for 1 resident (Resident #62) reviewed as part of the stage one sample, the facility failed to ensure resident equipment was maintained in a clean and sanitary manner. The findings include: Resident #62 had diagnoses that included history of a stroke with aphasia. The quarterly MDS dated [DATE] identified Resident #62 had short and long-term memory impairment and required the use of a feeding tube to receive adequate nutrition. The corresponding care plan identified Resident #62 had the potential for a nutrition problem with interventions that included to provide tube feeding for adequate nutrition. Review of the August 2021 physician's orders directed to administer Jevity 1.5 via gastric tube at 60 ml/hr., on at 7:00 PM off at 7:00 AM. Observation on 8/23/21 at 10:30 AM identified a feeding tube pump and pole next to Resident # 62's bed. The pole was caked with an unidentified dried material with a long yellow stained piece of tape, and the pump…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #69) reviewed for grievances, the facility failed to ensure the grievance process was followed. The findings include: Resident #69 was admitted to the facility on [DATE] with diagnoses that included partial intestinal obstruction and diabetes. The admission person items form failed to reflect that Resident #69 had a cell phone. The admission MDS dated [DATE] identified Resident #69 had moderately impaired cognition. The care plan dated 5/3/21 identified interventions to increase communication between Resident #69 and caregivers/family about living environment, and explain all treatments, medications, rules, and options. Interview with Resident #69 on 8/23/21 at 12:02 PM identified someone stole her/his phone about 3 months ago and he/she reported it to the charge nurse and social worker. Resident #69 indicated he/she left the phone in the room on the charger, and when he/she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-08-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation facility policy and interview for 2 residents (Resident #35 and 85) reviewed for smoking, the facility failed to follow their policy regarding using the non-combustible ashtray with self-closing covers. The findings include: 1. Resident #35 was admitted to the facility on [DATE] and had diagnoses that included a history of a stroke and seizure disorder. Review of a nursing safety smoking screen, completed by a registered nurse, dated 4/22/20, identified Resident #35 had cognitive loss, no visual loss, smokes 2 - 5 cigarettes per day, cannot light own cigarette, can hold cigarette. Resident #35 is safe to smoke with supervision. The screen included a smoking care plan that indicated staff are to complete ongoing evaluation of the resident's ability to smoke safely. The clinical record failed to reflect that another safety smoking screen had been completed subsequent to 4/22/20. The quarterly MDS dated [DATE] identified Resident #35 had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-08-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation and interview for 1 resident (Resident #146) reviewed for respiratory care, the facility failed to ensure oxygen tubing was changed according to the facility policy. The findings include: Resident #146 was admitted to the facility on [DATE] with diagnoses that included COPD. Physician's order dated August 2021 directed to administer oxygen at 2 liters per minute continuous via nasal cannula overnight. Additionally, the order directed to change the oxygen tubing weekly on Tuesday. Observation on 8/23 and 8/24/21 identified Resident #146's oxygen tubing was dated as having been changed on 8/10/21, 14 days ago. Interview with the ICN on 8/25/21 at 12:00 PM identified that oxygen tubing should be changed weekly per the doctor's order. The facility failed to ensure the oxygen tubing was changed according to the physician order.
- Potential for harm · D2021-08-27 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of facility policy and interview, the facility failed to ensure that staff performed hand hygiene during meal delivery. The findings include: Observation on 8/23/21 at 12:10 PM on the 4 B unit identified the following. Three nurse aides were passing meal trays to the residents in their rooms. One nurse aide was noted to go into room [ROOM NUMBER], move the tray table, move the resident's wheelchair and set up the resident's tray. The nurse aide proceeded to leave the room without the benefit of hand hygiene and obtain another meal tray and set up the next residents meal. Interview with the ICN on 8/25/21 at 12:00 PM identified that hand hygiene should be performed after each resident/resident environment contact. Review of the policy on hand hygiene identified hand hygiene continues to be the primary precaution for preventing the transmission of infection. Soap, water, alcohol-based rub and a sink are readily available in appropriate locations including resident care areas and food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$46,125 in federal fines across 2 penalties.
- $12,715 — penalty dated 2025-03-11
- $33,410 — penalty dated 2024-01-10
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to NATIONAL HEALTH CARE ASSOCIATES — 42 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.2 | -1.2 vs chain |
| Health inspection | 2 of 5 | 2.8 | -0.8 vs chain |
| Staffing | 3 of 5 | 3.0 | ≈ chain avg |
| Quality measures | 3 of 5 | 4.1 | -1.1 vs chain |
The other 41 homes this chain runs (chain average 3.2★, per CMS)
Showing 40 of 41; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| DAVID SMILOVITZ TRUST | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 5% | since 06/03/2019 |
| IZASK KELLER S CORP LIFE ESTATE TRUST FBO HYMIE KELLER | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 8% | since 08/01/2007 |
| IZASK KELLER S CORP. LIFE ESTATE TRUST FBO PERL BROWN | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 8% | since 08/01/2007 |
| THE HARRY AND HELEN OSTREICHER FAMILY TRUST | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 17% | since 01/01/2013 |
| BROWN, PEARL | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 08/01/2007 |
| LAUFER, DORIS | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR | 5% | since 06/15/2009 |
| OSTREICHER, MARVIN | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR | 20% | since 06/15/2009 |
| ZITTER, AGNES | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR | 6% | since 06/15/2009 |
| CHADDERTON, KAREN | Individual | W-2 MANAGING EMPLOYEE | — | since 09/18/2016 |
| POLLACK, NATHAN | Individual | CORPORATE DIRECTOR | — | since 06/15/2009 |
| WEBERMAN, PEGGY | Individual | CORPORATE DIRECTOR | — | since 06/15/2009 |
CMS files one row per role, so the 14 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 86% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $8.7M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CT
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Connecticut Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 075257. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.