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Glastonbury Center For Health & Rehabilitation

1175 Hebron Ave, Glastonbury, CT 06033 · For profit - Corporation · 105 certified beds · (860) 659-1905 Medicare & Medicaid certified

Call the home — (860) 659-1905 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citation (F0568)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (28% vs 45% nationally) — better care continuity
Worth asking about
  • it has a citation for mishandling residents’ money or property (F0568)
  • a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • about 17% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
29 Haynes St · (860) 993-3516 · Call to confirm hours
Pharmacy
160 Oak St · (860) 633-0062 · Call to confirm hours
Grocery
55 Oak St · (860) 652-8925 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased6.6%18.0%15.4%better
Long-stay residents who lose too much weight7.8%6.5%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.7%0.9%better
Long-stay residents with a urinary tract infection0.4%1.5%2.0%better
Long-stay residents with depressive symptoms2.0%22.3%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.1%3.5%3.3%better
Long-stay residents whose ability to walk worsened8.4%16.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication22.9%17.6%18.9%worse
Long-stay residents given the seasonal flu vaccine76.3%93.5%95.3%worse
Long-stay residents with pressure ulcers3.7%4.0%4.7%better
Long-stay residents with worsening bladder/bowel control29.7%24.7%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table11.0%17.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.2%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine42.2%69.7%79.4%worse
Short-stay residents rehospitalized after admission26.7%24.3%22.6%worse
Short-stay residents with an outpatient ER visit12.3%10.7%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.812.061.67typical
Long-stay outpatient ER visits per 1,000 resident days1.351.461.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

54.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 142 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

54.5%U.S. median 51.5%
Got home and stayed home
10.8%U.S. median 10.7%
Went back to hospital
70.4%U.S. median 56.6%
Met the expected recovery
0.40U.S. median 0.31
Therapy hours / resident / day
0.16hours / resident / day
Physical therapy
0.19hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 70.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 54 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.40 therapist hours per resident per day in 2026Q1 — more than 68% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF54.5%CMS range 46.9–61.251.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 7.3–14.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge70.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge53.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge70.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified83.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting88.6%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.1%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened6.7%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.7%CMS range 3.8–11.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.001.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.60
RN hours/ resident / day
1.05
LPN hours/ resident / day
2.16
Aide hours/ resident / day
3.81
Total nurse hours/ resident / day
0.38
RN hoursweekends
27.6%
Total nursing turnover
26.7%
RN turnover

How full it usually is: this home is certified for 105 beds and averages 96.5 residents a day — about 92% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.81 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.60 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.16 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.39 hrs/resident/day on weekends vs 3.99 on weekdays — 15% thinner on weekends. RN hours go from 0.69 to 0.38 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 28% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2025-09-23)
10
at the previous standard inspection (2024-02-09)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

40 citations, most serious first. The 10 most serious are shown; the remaining 30 are one tap away and print in full.

  • Potential for harm · F2025-09-23 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on the review of facility documentation and interviews, the facility failed to submit complete and accurate direct care staffing for PBJ during the quarter of 10/1/24 to 12/31/24. The findings include:The facility CMS PBJ Staffing Data Report dated 10/1/24 to 12/31/24 identified the facility triggered for one star staffing rating, no RN coverage, and failed to have licensed nursing coverage 24 hours a day. Interview with HR #1 on 9/22/25 at 7:30 AM indicated she had started at the facility on 8/24/25. HR #1 indicated that she will start training for PBJ tomorrow. HR #1 indicated that corporate was doing PBJ for the facility prior to her starting. Interview with the DNS on 9/22/25 at 9:48 AM indicated the prior owner did not do the submission of the payroll hours for the period of 10/1/24 to 10/10/24. The DNS indicated that there is always an RN in the facility. The DNS indicated if there was a registered nurse that had called out that another register nurse or manager would fill in for that shift. The DNS indicated that she was aware that the facility was a 1 star for staffing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-23 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review of facility documentation, facility policy and interview, the facility failed to maintain a clean and sanitary kitchen, failed to ensure refrigerated food items were dated, and failed to ensure staff used beard guards according to infection control standards. The findings include: 1. A tour of the facility kitchen on 9/21/25 at 7:12 AM with the Food Service Director (FSD) identified the following.a. Reach in refrigerator next to the oven contained a pint-sized metal container of chopped onion/tomatoes and a large container of gravy, both undated.b. Beverage refrigerator: 10 of 14 pitchers of juice were undated.c. Left side of the warming oven adjacent to the stove had a large amount of dried white and brown buildup extending down the side next to oven.d. Right side of the reach in refrigerator had a moderate amount of white buildup.e. Right side of refrigerator adjacent to the stove had a large amount brown buildup down the sides.f. Large, uncovered bucket of grease set in front of stove, large open grease funnel extending from stove to bucket.g. Stove…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-23 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interview for 1 of 3 residents (Resident #10) reviewed for activities of daily living, the facility failed to file a grievance and ensure a prompt response after the resident reported concerns with incontinent care. The findings include:Resident #10 was admitted to the facility in August 2025 with diagnoses that included fecal impaction, functional diarrhea, and retention of urine. The APRN note dated 8/24/25 at 11:49 AM identified Resided #12 was admitted to the facility with moisture associated skin damage to the buttocks, the gluteal area, and the buttock cleft. Recommendations included to apply Triad cream to buttocks twice a day and as needed after each incontinent episodes, reposition resident every 2 hours, and limit sitting in a chair to less than 2 hours. A physician's order dated 8/24/25 directed to apply Triad cream to the buttocks area twice a day and as needed after incontinent episodes.The nurse's note dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews, for 1 resident (Resident #36) reviewed for dysphagia, the facility failed to develop a comprehensive care plan with interventions to address the residents swallowing disorder to ensure the resident received the correct consistency liquid. The findings include:Resident #36 was admitted to the facility in August 2025 with diagnoses that included dysphagia, pain in the left arm, malignant melanoma of the skin, and malignant neoplasm of the pancreas and bronchus or lung. The admission MDS dated [DATE] identified Resident #36 had moderately impaired cognition, required set-up or clean-up assistance with eating, had a mechanically altered diet requiring a change in texture of food or liquids, and had the following signs and symptoms of a possible swallowing disorder: holding food in mouth/cheeks or residual food in mouth after meals and complaints of difficulty or pain when swallowing.A physician's order dated 9/3/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #12) reviewed for activities of daily living, the facility failed to ensure a resident was offered and provided showers weekly. The findings include: Resident #12 was admitted to the facility in August 2025 with diagnoses that included post laminectomy and spinal stenosis. Review of the nurse's notes dated 8/25/25 to 9/21/25 failed to reflect Resident #12 was offered or had refused showers. The admission MDS dated [DATE] identified Resident #12 had intact cognition and was totally dependent on staff for showers and needed maximum assistance for transfers. The shower transfers were not attempted due to medical condition or safety concerns. Review of the nurse aide flow sheet dated 8/25/25 to 9/22/25 identified Resident #12 had a bed bath on the 7:00 AM to 3:00 PM shift on 9/8/25 and 9/15/25 by NA #4. Additionally, Resident #12 did not receive a shower from 8/25/25 to 9/22/25. The care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-23 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interviews for 2 of 3 residents, (Resident #13 and 52) reviewed for contractures, for Resident #13 the facility failed to ensure palm protectors were applied in accordance with physician orders, and for Resident #52, the facility failed to ensure a resident with a known contracture was re-evaluated for continued use following readmission after a hospitalization. The findings include: 1. Resident #13 was admitted to the facility in January 2021 with diagnoses that included contracture of the left hand and dementia.The quarterly MDS dated [DATE] identified Resident #13 was severely cognitively impaired and required two person assist with bed mobility, dressing and did not utilize a splint or brace.The care plan dated 8/1/25 identified Resident #13 had an ADL deficit with interventions that included bilateral hand rolls in place at all times, to be replaced for skin checks and hand hygiene.Physician's order dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-23 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #106) reviewed for a specialty medical treatment, the facility failed to ensure the arteriovenous fistula (AVF) was monitored every shift per facility policy and failed to ensure there was an emergency kit in the resident's room. The findings include:Resident #106 was admitted to the facility in March 2025 with diagnoses that included end stage renal disease and was dependent of dialysis. The Nursing admission Evaluation dated 3/2/25 at 1:15 PM identified Resident #106 had an AVF (abnormal connection between an artery and a vein) to the right upper extremity for hemodialysis three times a week. The care plan dated 3/2/25 identified Resident #106 requires dialysis. Interventions include monitoring the AVF site access dressing and checking for a bruit and thrill daily and as needed. Additionally, observe the AVF access site for signs and symptoms of infection or bleeding, and if…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-23 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility policy, and interviews for 1 of 2 residents (Resident #36) reviewed for food, the facility failed to ensure fluids were served in a consistency that was in accordance with the physician's order. The findings include:Resident #36 was admitted to the facility in August 2025 with diagnoses that included dysphagia, pain in the left arm, malignant melanoma of the skin, and malignant neoplasm of the pancreas and bronchus or lung.A physician's order dated 8/28/25 directed for a house (regular) diet pureed (L4 texture), mildly thick (nectar) consistency, allow fruit plate, and recommend alternating bites and sips.The admission MDS dated [DATE] identified Resident #36 had moderately impaired cognition, required set-up or clean-up assistance with eating, had a mechanically altered diet requiring a change in texture of food or liquids, and had the following signs and symptoms of a possible swallowing disorder: holding food in mouth/cheeks or residual food in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-23 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility policy, and interviews for 1 of 2 residents (Resident #37) reviewed for food, the facility failed to ensure food preferences were accommodated. The findings include: Resident #37 was admitted to the facility in August 2025 with diagnoses that included type 2 diabetes mellitus, chronic diastolic heart failure (CHF), and Parkinson's disease. A physician's order dated 8/24/25 directed that Resident #37 receive a 2-gram Sodium (2 GM Na+) diet, regular texture.The Nutrition Screening and Food Preferences document dated 8/27/25 identified Resident #37 did not like the following foods: eggs, rice, spinach, pot pie, and soup. The Nutrition Screening and Food Preferences document further identified that Resident #37's preferences included toast, banana, muffin, pancakes, or waffles, when available.The admission MDS dated [DATE] identified Resident #37 had intact cognition, required set up or clean up assistance for eating, and was on a therapeutic diet, while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-23 · tag F0814 — failed to dispose of garbage properly — isolated
    Dispose of garbage and refuse properly.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, review of facility documentation, facility policy and interview, the facility failed to ensure refuse was properly contained in outside dumpsters. The findings include:A tour of the outside grounds on 9/21/25 at 7:12 AM with the FSD identified a dumpster with a large opening on the side with a moderate amount of debris including dirty food containers, paper, and foil wrap which was scattered around the area.An interview with the FSD on 9/21/25 at 7:12 AM identified it was the responsibility of dietary staff to empty the garbage to ensure the surrounding areas were clear of debris. It was his responsibility to oversee but was new to the facility still familiarizing himself with daily operations.Review of the facility policy for Environmental Management directed a process in place to inspect and maintain clean grounds including areas where compacters, dumpsters or collection containers are located.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 30 citations
  • Potential for harm · D2025-05-14 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policies and interviews for one (1) of four (4) sampled residents (Resident #3) who were reviewed for medication administration, the facility failed to ensure Resident #3did not receive medications that were prescribed for another resident. The findings include: Resident #3's diagnoses included hypertension, depression, anxiety, and history of acute renal failure. The admission Minimum Data Set assessment dated [DATE] identified Resident #3 was alert and oriented to person, place, time and situation. A physician's order dated 3/3/25 directed to administer the following medications at 9:00 AM: Acetaminophen 500 milligrams (mg), Allopurinol 100 mg, Atorvastatin Calcium 20 mg, Buspirone HCI 10 mg, Duloxetine HCI 10 mg, Ferrous Sulfate 325 mg, Folic Acid 1 mg, Losartan 25 mg, Magnesium Oxide 400 mg, Multivitamin one (1) tablet, and Oxybutynin ER 5mg. The nurse's noted dated 3/21/25 at 2:12 PM identified the 7AM-3PM Nursing Supervisor, Registered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-06 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for nutrition, the facility failed to ensure provider was notified timely of a weight loss. The findings include: Resident #1's diagnoses included dementia and nutritional deficiencies. The quarterly MDS Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 was alert and oriented, had a Brief Interview for Mental Status (BIMS) score of ten out of fifteen, indicative of moderate cognitive impairment, required set up for meals and received a mechanically altered diet. The Resident Care Plan (RCP) dated 11/4/2024 identified a nutrition and weight maintenance problem. Interventions directed to help with eating, provide dietary assessments and referrals as needed. Record review identified a weight on 11/26/2024 was 171.9 pounds (lbs). The next weight recorded on 12/10/2024 was 147.8 lbs, indicating a loss of weight loss of 24.1 pounds in 15 days.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2025-03-06 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for ADLs, the facility failed to ensure the clinical record was complete and accurate to include personal care provided. The findings include: Resident #1's diagnoses included dementia, nutritional deficiencies, and unstageable pressure ulcer of sacral region. The quarterly MDS Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 was alert and oriented, had a Brief Interview for Mental Status (BIMS) score of ten out of fifteen, indicative of moderate cognitive impairment, required assistance with ADLs and transfers, and was incontinent of bowel and bladder. The Resident Care Plan (RCP) dated 11/4/2024 identified an Activities of Daily Living (ADL) deficit. Interventions directed to assist with care as needed. The Nurse Aide Care Card directed assistance of one with personal hygiene, bathing, transfers, wheelchair use, and limited assistance with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-16 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy, and interviews for the one (1) of three (3) resident (Resident #3) reviewed for refusals, the facility failed to develop a comprehensive care plan indicating refusals related to wound and incontinent care. The findings include: Resident #3's diagnoses included pain, polyneuropathy (disease affecting multiple nerves throughout the body causing weakness, numbness and burning pain), severe malnutrition, anxiety disorder and depression. The admission Minimum Data Set (MDS) assessment dated [DATE] identified Resident #3 was cognitively intact, incontinent of bowel and bladder, and was dependent on staff for bed mobility and toileting hygiene. A care plan dated 4/11/24 identified that the resident had stage three (3) pressure ulcers on the bilateral heels and a stage three (3) pressure ulcer on the right medial and lateral buttock with interventions to provide incontinent care, administer treatments as ordered, and to assist with positioning changes. A Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-16 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 2 (two) of 2 (two) residents (Residents #2 and #3) reviewed for physician follow up appointments, the facility failed to document in the clinical record communications to outside provider offices regarding appointments. The findings include: 1. Resident #2's diagnoses included dissection of descending thoracic aorta (a tear in the wall of the aorta occurring in the descending section which runs through the chest and abdomen) and polyneuropathy (disease that affects multiple nerves throughout the body causing weakness, numbness and burning pain). The admission Minimum Data Set (MDS) assessment dated [DATE] identified Resident #2 was cognitively intact and required maximal assistance for bed mobility and was dependent for transfers. The Resident Care Plan dated 4/18/24 identified that Resident #2 requires assistance with Activities of Daily Living (ADLs) with interventions that included to participate in Physical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, and interviews for one of three residents (Resident #2) reviewed for medication administration, the facility failed to ensure medications were administered in accordance with physician orders. The findings include: Resident #2's diagnoses included paranoid schizophrenia, schizoaffective disorder, depressive type and dementia. The annual Minimum Data Set (MDS) dated [DATE] identified Resident #2 had severe cognitive impairment, and required supervision/assistance with ADLs and transfers, and received antipsychotic and antidepressant medications. Physician orders dated 3/12/2022 directed Soothe XP solution (artificial tears) one drop both eyes two times a day, Lamotrigine (for schizophrenia) 100 mg by mouth two times a day, Clozapine (for schizoaffective disorder depressive type) 75 mg by mouth once a day, Ferrous Sulfate (iron deficiency anemia) 325 mg 1 tablet by mouth one time a day, Pepcid (for peptic ulcer) 20 mg 1 tablet by mouth in the morning,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-05 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for change in condition, the facility failed to ensure the clinical record was complete and accurate to include notification of a positive lab result timely. The findings include: Resident #1's diagnoses included Myasthenia Gravis with acute exacerbation and clostridium difficile (C-Diff). Record review identified Resident #1 was responsible for him/herself. The admission Minimum Data Set (MDS) assessment dated [DATE] identified that Resident #1 was alert and oriented, and was always incontinent of bowel. The Resident Care Plan (RCP) dated 4/27/2024, interventions directed to provide incontinent care as indicated. Physician order dated 4/29/2024 directed to obtain a stool sample for C-diff. Nursing note dated 4/29/2024 at 11:55 PM identified a stool sample was obtained for C-diff. The APRN note dated 5/1/2024 at 10:49 AM identified Resident #1 had a history for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0568 — pattern
    Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the facility documentation, facility policy, and interviews the facility failed to ensure resident council funds and the corresponding financials records were maintained according to generally accepted accounting principles and were utilized per resident council policy and following the employee code of ethics policy. The findings include: 1. Review of the resident council meeting minutes dated 2/7/23 failed to reflect that the members of the resident council discussed/voted on or approved an Amazon purchase dated 2/9/23 (whiteboard for the recreation room). Resident council bank statement identified on 2/9/23 a purchase from Amazon in the amount of $141.25. Interview with the Director of Recreation on 2/6/24 at 1:55 PM indicated she had made the purchase for a whiteboard for the recreation room to do programs on 2/9/23. The Director of Recreation indicated it was for resident group activities like crossword games. The Director of Recreation did not recall if the committee discussed it or had approved the purchase of the whiteboard. Interview with Administrator #1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review of facility documents, facility policy and interviews, the facility failed to maintain an acceptable temperature of meals for resident consumption. The findings include: Observation with the FSD of lunch plating on 2/6/24 at 12:55 PM, from the steam table identified the following temperatures of foods directly taken and tested for temperature from the steam table and plated. Recorded temperatures were with surveyor thermometer with the FSD present, who did not have a thermometer at the steam table. Baked Chicken: 127 F. Spinach: 140 F. Sweet potatoes: 124.8 F. The FSD identified foods should be at 140 F for serving. Observation of lunch plating on 2/7/24 at 12:30 PM from the steam table identified the following temperatures of food directly taken from the steam table and plated. Ham: 128.4 F with surveyor thermometer, 120.0 F with facility thermometer. Fish: 159.9 F with surveyor thermometer, 120.0 F with facility thermometer. Potatoes: 162.8 F with surveyor thermometer, 142 F by facility thermometer. Zucchini: 127.4 F with surveyor thermometer, 120 F by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based observation, review of facility documentation, review of facility policy and interviews, the facility failed to store foods safely, wear beard guards as appropriate, maintain food preparation equipment in a sanitary manner and ensure foods were prepared in an environment free of employee personal belongings. The findings include: Initial observation of facility kitchen with FSD on 2/5/24 at 10:00 AM identified the kitchen had 4 outerwear coats, 4 pairs of shoes, cloth napkins in an office chair, adjacent to a bureau with cloth napkins and tablecloths on top which contained blankets, 2 pairs of freezer gloves, a blanket, tablecloths and a bottle of antibacterial cleaning fluid, near an office paper shredding bin, inches away from the freezer used to store dairy products. Personal protective equipment (PPE)/surgical masks were on a counter near a food preparation station, and a box of gloves on floor also near food preparation station. The initial observation also identified both a large jar of parmesan salad dressing and a jar of crab flavoring/bullion which the FSD could not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0559 — isolated
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Residents #2), reviewed for room change, the facility failed to provide written notice to the resident and/or resident representative, including the reason for the change, before the resident's room was changed. The findings included: Resident #2 was admitted to the facility in October 2020 with diagnoses that included atrial fibrillation, anxiety disorder, and chronic kidney disease stage 3. Review of a letter dated 10/16/23, from the Administrator to Resident #2 and his/her representative identified potential room changes based on the conditions noted in the CGS. The letter indicated the facility will first solicit volunteers for room change before proceeding within the statutes. The letter also included the steps that the facility is taking to address infection control practices and protocols. The facility was reviewing the placement of residents who meet the following conditions: residents with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical record, facility documentation, facility policy and interview for 1 resident (Resident #68) reviewed for insulin administration, the facility failed to ensure that a RN assessment was completed when the resident required hospitalization for uncontrolled blood sugars and for 1 of 6 residents (Resident #56) reviewed for medication administration, the facility failed to ensure a medication was provided in accordance with the physician's order, and for 1 of 4 residents (Resident #7) reviewed for nutrition, the facility failed to ensure weekly weights were obtained in accordance with the physician's order, for a resident with a 13% weight loss over the prior 6 months, and for 1 resident (Resident #74) reviewed for accidents, the facility failed to ensure that neurological checks were completed in a timely manner and per facility policy following an unwitnessed fall. The findings include: 1. Resident #68 was admitted to the facility on [DATE] with diagnoses that included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interviews for 2 of 3 residents reviewed for accident hazards (Resident #28, and 87), the facility failed to ensure a resident was not self-administering medications not prescribed by the attending physician, failed to ensure medications were securely stored and failed to ensure the resident's call bell was positioned in reach in a safe manner. The findings include: 1. Resident #28 was admitted to the facility 8/17/21 with diagnosis that included open-angle glaucoma, legal blindness, and bilateral below knee amputee. The annual MDS dated [DATE] identified Resident #28 had moderately impaired cognition, has limb prostheses, manual wheelchair, vision highly impaired without corrective lenses. A care plan dated 11/22/23 identified Resident #28 has difficulty seeing because of primary open angle glaucoma, bilateral decreased visual acuity, legal blindness, macular degeneration with interventions that include arrange for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Resident #68) reviewed for insulin administration, the facility failed to ensure weight monitoring and a nutritional assessment were completed for a resident following readmission to facility after hospitalization for uncontrolled blood sugars. The findings include: Resident #68 was admitted to the facility on [DATE] with diagnoses that included diabetes with diabetic ketoacidosis (DKA), chronic obstructive pulmonary disease, and urinary tract infection. The physician's admission assessment dated [DATE] identified Resident #68 was admitted to the facility following hospitalization with intensive care unit stay for DKA. The note identified Resident #68 was 110.5 lbs. on admission. A physician's order dated 12/5/23 directed Resident #68 required weight on admission, then 4 consecutive weeks post admission, then weekly during the day shift on Monday for 4 weeks. A physician's order dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 2 of 2 residents (Resident #68 and 150) reviewed for respiratory care, the facility failed to ensure a Resident #68 had a comprehensive respiratory assessment following identified respiratory issues; and for Resident #150 the facility failed to ensure that the resident's oxygen tubing was changed weekly per physician's order. The findings include: 1. Resident #68 was admitted to the facility on [DATE] with diagnoses that included diabetes with ketoacidosis, chronic obstructive pulmonary disease (COPD), and urinary tract infection. The care plan dated 12/8/23 identified Resident #68 had a diagnosis of COPD and required 2 liters of oxygen. Interventions included monitoring for signs and symptoms of exacerbation which included dyspnea (shortness of breath), wheezing, and diminished lunch sounds. The admission MDS dated [DATE] identified Resident #68 had moderately impaired cognition, was frequently…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 3 of 5 residents (Resident #64, 87, and 88) reviewed for vaccinations, the facility failed to obtained consent and offer vaccines timely. The findings include: 1. Resident #64 was admitted to the facility with diagnoses that included dementia and protein calorie malnutrition. The admission MDS dated [DATE] identified Resident #64 had severely impaired cognition and required totally dependent for dressing, toileting, and personal hygiene. Additionally, indicated that Resident #64's pneumococcal vaccines were not up to date and was not offered. The quarterly MDS dated [DATE] identified Resident #64 had severely impaired cognition. Additionally, indicated that Resident #64's pneumococcal vaccines were not up to date and was not offered. The care plan dated 12/21/23 did not reflect vaccination status. a. Review of progress notes dated 2/20/23 - 3/20/23 did not reflect the resident or resident representative were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of facility documentation, review of job descriptions, and interviews for 5 out of 5 units, the facility failed to ensure the environment was maintained in a good and a homelike manner. The findings include: Review of a roof contract invoice dated 6/21/23 identified roof assessment and work completed. Review of the maintenance repairs log for the month of August 2023 identified room [ROOM NUMBER] ceiling tile replacement was completed on 8/18/23. Observation during a tour on 2/8/24 at 7:15 AM through 7:40 AM with the DNS, and on 2/8/24 at 10:15 AM through 10:41 AM, identified the following. Damaged, cracked, and/or stained ceiling in bedroom on Apple Hill unit in rooms [ROOM NUMBER]. Cotton Hollow unit in rooms 100, 114, 117, 120, 122, and 123. [NAME] unit in rooms 128, 130, lounge, 134, 135, and 136. Strawberry unit in rooms 200, 201, conference room, 207, and hallway. Blueberry unit in rooms 210, and 213. Interview on 2/8/24 at 7:55 AM with the DNS identified she has been employed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-14 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record and interview, for 1 resident (Resident #26) the facility failed to ensure the resident was dressed in a dignified manner. The findings include: Resident #26 was admitted to the facility on [DATE] with diagnoses that included Parkinson's disease and failure to thrive. The significant change MDS dated [DATE] identified Resident #26 had severely impaired cognition, required extensive assistance with bed mobility, total two-person assistance with transfers, and was total dependence with dressing. The care plan dated 9/1/21 identified Resident #26 requires assistance with all ADL's. Interventions included to explain purpose and expected tasks, gather, provide, set up all materials, supplies and equipment needed. Provide privacy and promote dignity, converse with the resident while giving care. Observation on 9/9/21 at 12:00 PM identified Resident #26 was seated at the nurse's station wearing a green polo shirt. The shirt had writing on the collar in black marker…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-09-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record and interviews for 1 of 3 resident's (Resident #18), reviewed for activities of daily living (ADL), the facility failed to ensure assistance with activities of daily living were provided. The findings included: Resident #18's diagnoses included a history of a stroke with hemiplegia and hemiparesis, diabetes and abnormality with gait and mobility. The quarterly MDS dated [DATE] identified Resident #18 had intact cognition, required extensive assistance with bed mobility, transfers, toilet use, dressing and bathing. The care plan dated 7/13/21 identified Resident #18 had an ADL deficit. Interventions included to provide assistance with ADL's and provide assistance or cueing to maximize current level of function. The nurse aid care card identified Resident #18's shower days were Mondays and Wednesdays. Review of the July 2021 physician's orders directed to provide baths/showers on Mondays during the 7:00 AM - 3:00 PM shift. Review of the July 2021 ADL flow sheet identified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-14 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 (Resident #12) reviewed for vision/hearing, the facility failed to ensure that residents receive proper treatment and assistive devices to maintain hearing abilities. The findings include: Resident #12 was admitted to the facility on [DATE] with diagnoses that included anemia, hypertension and hypothyroidism. An audiology consult dated 2/11/20 identified Resident #12 had a clinical finding of mild to profound sensorineural hearing loss in both ears, with recommendations for hearing aids for both ears. An audiology hearing aid check progress note dated 6/16/20 identified Resident #12 was hearing well with the hearing aids. Recommendations included to provide assistance to Resident #12 with insertion and manipulation of hearing aids daily. Review of physician's orders failed to identify an order to assist R#12 with hearing aids placement. Review of the June 2021, July 2021 and August 2021 MAR's and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-09-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility policy and interviews for 1 of 7 residents (Resident #52) reviewed for accidents, the facility failed to ensure a wandering alert device was worn by the resident, per physicians orders, and failed to ensure a wandering elopement assessment was completed when a resident refused to wear the wandering alert device. The findings included: Resident #52 was admitted with diagnoses that included dementia with behavioral disturbance and mood disorder. The annual MDS dated [DATE] identified Resident #52 had moderately impaired cognition, transferred and walked independently with a walker and did not wander. The care plan dated 7/18/21 identified Resident #52 was at risk to leave nursing facility and expressed desires to go home. Interventions included to encourage participation in meaningful activity programs, provide diversional activities and apply a wander alert bracelet. The elopement assessment dated [DATE] identified Resident #52 was at risk for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-09-14 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #58) reviewed for nutrition, the facility failed to ensure weight monitoring was conducted in accordance with policies and failed to ensure a potential weight loss was addressed in a timely manner. The findings include: Resident #58 was admitted on [DATE] with diagnoses that included chronic inflammatory demyelinating polyneuritis and dysphagia. Physician's order dated 8/5/21 directed to obtain a weight on admission and for 4 consecutive weeks post admission, then reassess every Monday for 4 weeks (8/12, 8/19, 8/26 and 9/2/21). The weight record dated 8/9/21 identified Resident #58 weighed 200 lbs. The admission MDS dated [DATE] identified Resident #58 had intact cognition and required assistance with eating and personal care. The care plan dated 8/12/21 identified Resident #58 had a history of demyelinating polyneuropathy with variable intake. Interventions included to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-14 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interview for 2 medication carts, the facility failed to ensure eye drops were discarded after being opened according to professional standards and for 1 medication cart, the facility failed to ensure an accurate accounting of narcotic medications according to facility policy. The findings include: 1. Observation on 9/7/21 at 12:30 PM in the [NAME] medication cart identified Xalatan 0.005% eye drop for Resident #60 were dated as being opened 6/1/21, over 3 months ago. Interview with the DNS on 9/7/21 at 12:40 PM identified Resident #60 went out to the hospital and his/her medications should have been removed by the nurse at that time. Interview with Pharmacist #1 on 9/14/21 at 2:30 PM identified that once Xalatan and Latanoprost eye drops are opened, they must be discarded within 6 weeks. 2. Observation on 9/7/21 at 1:30 PM in the Strawberry medication cart narcotic book identified the narcotic count did not match…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-14 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #97) reviewed for transmission-based precautions (TBP), the facility failed to follow infections control practices for a resident on TBP. The findings include: Resident #97 was admitted on [DATE] with diagnoses that included enterocolitis due to clostridium difficile (C-Diff). The admission MDS dated [DATE] identified Resident #97 had intact cognition and required assistance with dressing, toileting and personal care. The care plan dated 9/2/21 identified Resident #97 was on antibiotics for C-diff with interventions that included to monitor for possible gastrointestinal distress as needed and monitor blood work as ordered. Observation on 9/8/21 at 10:05 AM identified signage for TBP was posted just outside Resident #97's room and an isolation cart with PPE was also located just outside the door. NA #4 was observed in Resident #97's room changing the bed linens without the benefit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-14 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation and interview the facility failed to maintain the electrical bed control box in safe operating condition. The findings include: Resident #25 was admitted to the facility on [DATE] with diagnoses that included a history of TBI. The significant change MDS dated [DATE] identified Resident #25 had moderately impaired cognition and required extensive assistance with bed mobility. The care plan dated 7/8/21 identified Resident #25 had a self-care deficit with interventions to encourage self-performance, praise all attempts, keep call bell and needed items in reach, and provide assistance as needed. Observation on 9/7/21 at 1:15 PM identified Resident #25 was lying in bed holding onto the bed control box in his/her left hand, which had exposed wires of at least 2 inches in length. This was immediately reported to staff who disconnected the bed control box and replaced it. Interview and review of the maintenance log with the Physical Plant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-09-23 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policy, and interview for 4 of 6 nurse aides, the facility failed to ensure annual performance evaluations were completed. The findings include:Interview with the Administrator on 9/22/25 at 11:25 AM indicated that all employees receive an annual performance evaluation from the department head that oversees the employees. The Administrator indicated each department was responsible to make sure the employee evaluations were completed annually based on hire date and placed in the employee file. Review of the employee files identified the following.a. NA #1 date of hire was 6/16/22. There were no annual performance evaluations on file for 2023, 2024, or 2025. b. NA # 6 date of hire was 6/6/24. There was not an annual performance evaluation on file. c. NA #17 date of hire was 7/18/22. There were no annual evaluations on file for 2023, 2024, or 2025. d. NA #19 dated of hire 7/19/22. There was no employee file or annual performance evaluations for 2023, 2024, or 2025. Interview with HR #1 on 9/23/25 at 11:51 AM indicated the department…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-09-23 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility documentation, facility policy, facility assessment and interviews, the facility failed to provide nurse aide training of no less than 12 hours per year. The findings include:Interview with LPN #1 (staff development nurse) on 9/22/25 at 7:38 AM indicated that she is responsible for education and competencies of all the nurse aides. LPN #1 indicated the facility just had a change of ownership in October 2024 and since the change of ownership she had just been working on all the mandatory education which includes the dementia training education for all staff, and competencies for the nursing staff. LPN #1 indicated that since October 2024 she did not have a tool for keeping track of the nurse aide education hours. LPN #1 indicated the nurse aide mandatory education, including dementia training as part of the mandatories, and competencies takes about 8 hours. LPN #1 indicated that it was the only education she has been working on. LPN #1 indicated she did not have any sheets or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-02-09 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the clinical record, facility documentation, and interviews for 3 of 3 residents (Residents #6, 31, 70), reviewed for resident assessments, the facility failed to complete and transmit the residents' discharged MDS assessments in a timely manner in accordance with regulatory requirements. The findings include: 1. Resident #6 was admitted to the facility in February 2023 with diagnoses that included congestive heart failure, chronic kidney disease stage 3, and hypertension. The discharge MDS had an ARD of 11/14/23 however, had not been completed (72 days overdue). 2. Resident #31 was admitted to the facility in August 2023 with diagnoses that included hypo-osmolality and hyponatremia, peripheral vascular disease, and history of falling. The discharge MDS had an ARD of 8/25/23 and had not been completed (153 days overdue). 3. Resident #70 was admitted to the facility in September 2023 with a diagnosis that included Alzheimer's disease, insomnia, and hypertension. The discharge MDS had an ARD of 10/6/23 but had not been completed (111 days overdue). Interview,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2021-09-14 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the clinical record, facility documentation and interview for 3 sampled residents (Residents #3, 6 and 7) reviewed for resident assessment, the facility failed to ensure completion of the comprehensive MDS within 14 days of the ARD (Assessment Reference Date). The findings include: 1. Resident #3 had an annual MDS with an ARD date of 7/23/21. The completion date was 9/7/21. Interview with the Regional MDS Coordinator (RN #1) on 9/9/21 at 9:34 AM identified all resident assessments should be completed within 14 days of the ARD, and this MDS should have been completed by 8/5/21. 2. Resident #6 had a significant change MDS with an ARD date of 8/4/21. The completion date was 9/7/21. Interview with RN #1 on 9/9/21 at 9:34 AM identified the MDS should have been completed by 8/17/21. 3. Resident #7 had an annual MDS with an ARD date of 8/4/21. The completion date was 9/7/21. Interview with RN #1 on 9/9/21 at 9:34 AM identified the MDS should have been completed by 8/17/21. Review of facility policy entitled RAI Process: MDS Assessment Completion Policy directed to follow…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2021-09-14 · tag F0638 — pattern
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the clinical record, facility documentation and interview for 2 sampled residents (Residents #4, and 5) reviewed for resident assessment, the facility failed to ensure completion of the quarterly MDS within 14 days of the ARD (Assessment Reference Date). The findings include: 1. Resident #4 had a quarterly MDS with an ARD date of 7/27/21. The completion date was 9/8/21. Interview with RN #1on 9/9/21 at 9:34 AM identified the MDS should have been completed by 8/10/21. 2. Resident #5 had a quarterly MDS with an ARD date of 7/28/21. The completion date was 9/7/21. Interview with RN #1 on 9/9/21 at 9:34 AM identified the MDS should have been completed by 8/11/21. Interview with the Regional MDS Coordinator (RN #1) on 9/9/21 at 9:34 AM identified all resident assessments should be completed within 14 days of the ARD. Review of facility policy entitled RAI Process: MDS Assessment Completion Policy directed to follow the regulatory requirements. Review of facility documentation entitled RAI Manual directed the MDS completion date must be within 14 calendar days of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to NATIONAL HEALTH CARE ASSOCIATES — 42 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.2-0.2 vs chain
Health inspection 3 of 52.8+0.2 vs chain
Staffing 4 of 53.0+1.0 vs chain
Quality measures 4 of 54.1≈ chain avg
The other 41 homes this chain runs (chain average 3.2★, per CMS)
1 of 5Brentwood Center For Health & Rehabilitation, LLCYarmouth, ME 1 of 5The Pines At Utica Center For Nursing And RehabUtica, NY 2 of 5Beacon Brook Center For Health & RehabilitationNaugatuck, CT 2 of 5Bloomfield Center For Nursing & RehabilitationBloomfield, CT 2 of 5Eastside Center For Health & Rehabilitation, LLCBangor, ME 2 of 5Kennebunk Center For Health & Rehabilitation, LLCKennebunk, ME 2 of 5Ludlowe Center For Health & RehabilitationFairfield, CT 2 of 5Mansfield Center For Nursing And RehabilitationStorrs Mansfield, CT 2 of 5Montowese Center For Health & RehabilitationNorth Haven, CT 2 of 5Riverside Health & Rehabilitation CenterEast Hartford, CT 2 of 5Shady Knoll Center For Health & RehabilitationSeymour, CT 2 of 5Summit At Plantsville Center For Health & RehabiliPlantsville, CT 2 of 5The Pines At Catskill Center For Nursing & RehabCatskill, NY 2 of 5The Pines At Glens Falls Ctr For Nursing & RehabGlens Falls, NY 3 of 5Augusta Center For Health & Rehabilitation, LLCAugusta, ME 3 of 5Cambridge Health And Rehabilitation CenterFairfield, CT 3 of 5Evergreen Center For Health & RehabilitationStafford Springs, CT 3 of 5Hebrew Center For Health And RehabilitationWest Hartford, CT 3 of 5Laurel Ridge Center For Health & RehabilitationRidgefield, CT 3 of 5Maefair Center For Health & RehabilitationTrumbull, CT 3 of 5Marlborough Health & Rehabilitation CenterMarlborough, CT 3 of 5Reservoir Center For Health & Rehabilitation, TheMarlborough, MA 3 of 5Water's Edge Center For Health & RehabilitationMiddletown, CT 3 of 5Winship Green Center for Health & Rehab, LLCBath, ME 4 of 5Bethel Health Care CenterBethel, CT 4 of 5Brewer Center For Health & Rehabilitation, LLCBrewer, ME 4 of 5Dover Center For Health & RehabilitationDover, NH 4 of 5Huntington Hills Center for Health and RehabilitatMelville, NY 4 of 5Pines At Bristol For Nursing & Rehabilitation, TheBristol, CT 4 of 5Sharon Center For Health & RehabilitationSharon, CT 4 of 5Stone Bridge Center For Health & RehabilitationNewtown, CT 4 of 5The Pines At Poughkeepsie Ctr For Nursing & RehabPoughkeepsie, NY 4 of 5The Pines at Rutland Center for Nursing & RehabiliRutland, VT 4 of 5Village Crest Center For Health & RehabilitationNew Milford, CT 5 of 5Belair Care Center IncBellmore, NY 5 of 5Maple View Health & Rehabilitation CenterRocky Hill, CT 5 of 5Milford Health And Rehabilitation CenterMilford, CT 5 of 5Norway Center For Health & Rehabilitation, LLCNorway, ME 5 of 5Pine Heights at Brattleboro Center for Nursing & RBrattleboro, VT 5 of 5Regency House Nursing And Rehabilitation CenterWallingford, CT

Showing 40 of 41; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BG II OPCO ML LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 10/10/2024
CEDAR HILL CAPITAL ASSOCIATES LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; 5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 10/10/2024
DYMER HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 10/10/2024
ILANA OSTREICHER FAMILY TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; 5% OR GREATER SECURITY INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 10/10/2024
JUNIPER CAPITAL ASSOCIATES LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; 5% OR GREATER SECURITY INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 10/10/2024
MARC EPHRAM OSTREICHER FAMILY TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; 5% OR GREATER SECURITY INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 10/10/2024
OAK MANAGEMENT CAPITAL LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; 5% OR GREATER SECURITY INTERESTNO PERCENTAGE PROVIDEDsince 10/10/2024
YSRO TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; 5% OR GREATER SECURITY INTERESTNO PERCENTAGE PROVIDEDsince 10/10/2024
ZADUN II HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/10/2024
EHRENFELD, MINDYIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/10/2024
MASTER TENANT HOLDCO CT5 II LLCOrganization5% OR GREATER SECURITY INTEREST; ADP OF THE SNFsince 10/10/2024
NATIONAL HEALTH CARE ASSOCIATES INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/10/2024
CHADDERTON, KARENIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/02/2025
GILMARTIN, THOMASIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/10/2024
OSTREICHER, MARCIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/10/2024
BAKER TILLY ADVISORY GROUP LPOrganizationADP OF THE SNFsince 12/11/2024
PREFERRED THERAPY SOLUTIONS LLCOrganizationADP OF THE SNFsince 12/11/2024
PROCARE LTC HOLDING LLCOrganizationADP OF THE SNFsince 12/11/2024
ALVI, SALMAIndividualADP OF THE SNFsince 10/10/2024
OSTREICHER, ILANAIndividualADP OF THE SNFsince 10/10/2024

CMS files one row per role, so the 36 rows in the source record cover these 20 parties — each is shown once here with every role it holds. Nothing is omitted.

14 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.4M
Net patient revenuemost recent cost report
-27.9%
Operating marginrevenue minus expenses
$2.6M
Related-party expense17% of expenses
Who pays — share of resident-days
Medicaid 67%Medicare 10%Other / private 23%

This home reported $2.6M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$460per resident / day
operating cost
$13,975per month
≈ monthly operating cost
$360per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Connecticut Medicaid page.

Typical monthly cost in Connecticut
$15,208/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$9,118/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 075316. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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