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Blueberry Hill Rehabilitation And Healthcare Ctr

75 Brimbal Avenue, Beverly, MA 01915 · For profit - Corporation · 132 certified beds · (978) 927-2020 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Nov 2024Behavioral-health or dementia-care citation — no harm found (F0740)4 immediate-jeopardy citations$231,459 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • lower-than-typical staff turnover (25% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (70) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $231,459 in federal fines (most recent 2025-02-19)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
85 Herrick St · (978) 927-7880 · Call to confirm hours
Pharmacy
100 Cummings Ctr · (978) 807-1321 · Call to confirm hours
Grocery
150 Brimbal Ave · (978) 529-9151 · Call to confirm hours
Park
Wardell Park, 210 Essex St · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.5%16.4%15.4%typical
Long-stay residents who lose too much weight13.3%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder0.4%0.8%0.9%better
Long-stay residents with a urinary tract infection0.2%1.8%2.0%better
Long-stay residents with depressive symptoms99.5%15.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.4%3.4%3.3%better
Long-stay residents whose ability to walk worsened6.1%15.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication27.2%19.5%18.9%worse
Long-stay residents given the seasonal flu vaccine99.1%94.8%95.3%typical
Long-stay residents with pressure ulcers3.7%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control21.8%21.2%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table16.3%21.4%17.1%typical
Short-stay residents who newly got an antipsychotic medication1.4%1.4%1.4%typical
Short-stay residents given the seasonal flu vaccine73.5%77.7%79.4%typical
Short-stay residents rehospitalized after admission26.3%25.7%22.6%worse
Short-stay residents with an outpatient ER visit10.2%11.9%12.0%better
Long-stay hospitalizations per 1,000 resident days2.261.881.67worse
Long-stay outpatient ER visits per 1,000 resident days1.581.501.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

39.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 108 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

39.3%U.S. median 51.5%
Got home and stayed home
11.9%U.S. median 10.7%
Went back to hospital
43.4%U.S. median 56.6%
Met the expected recovery
0.12U.S. median 0.31
Therapy hours / resident / day
0.03hours / resident / day
Physical therapy
0.08hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 43.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 53 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.12 therapist hours per resident per day in 2026Q1 — more than 8% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF39.3%CMS range 30.7–47.951.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.9%CMS range 8.5–16.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge43.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge39.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge41.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting96.5%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.4%CMS range 4.5–10.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.951.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.42
RN hours/ resident / day
0.95
LPN hours/ resident / day
2.07
Aide hours/ resident / day
3.44
Total nurse hours/ resident / day
0.25
RN hoursweekends
24.7%
Total nursing turnover
54.5%
RN turnover

How full it usually is: this home is certified for 132 beds and averages 121.8 residents a day — about 92% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.44 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.42 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.07 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.19 hrs/resident/day on weekends vs 3.54 on weekdays — 10% thinner on weekends. RN hours go from 0.49 to 0.25 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 25% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2025-12-17)
31
at the previous standard inspection (2024-11-12)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

70 citations, most serious first. The 19 most serious are shown; the remaining 51 are one tap away and print in full.

  • Immediate jeopardy · K2024-11-12 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Review of facility policy titled Change in a Resident's Condition or Status, undated, indicated the following: - Our facility promptly notifies the resident, his or her attending physician and the resident representative of changes in the resident's medical/ mental condition and or status (e.g. changes in level of care, billing/ payments, resident rights etc.) - 3. Prior to notifying the physician or healthcare provider, the nurse will make detailed observations and gather relevant and pertinent information for the provider, including (for example) information prompted by the SBAR (situation, background, assessment, recommendation) Communication Form. - 8. The nurse will record in the resident's medical record information relative to changes in the resident's medical/ mental condition or status. Resident #24 was admitted to the facility in December 2014 with diagnoses that include partial intestinal obstruction, muscle weakness, gastrointestinal hemorrhage, and iron deficiency anemia. Review of Resident #24's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-11-12 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to ensure timely and accurate physician notification of a significant change in a resident's status for one Resident (#24) out of a total sample of 39 residents. Specifically, for Resident #24, the facility failed to provide a covering Nurse Practitioner (NP) with complete and accurate information about a resident with coffee ground emesis and ongoing black stools, including but not limited to the Resident's significant history of bowel obstructions and Gastrointestinal (GI) bleeding, resulting in hospitalization and subsequent death. Findings Include: Review of facility policy titled Change in a Resident's Condition or Status, undated, indicated the following: -Our facility promptly notifies the resident, his or her attending physician and the resident representative of changes in the residents medical/ mental condition and or status. -The nurse will notify the resident's attending physician or physician on call when there has been a(an) significant change in the resident's physical/emotional/mental condition;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-11-12 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to protect two Residents (#24 and #323), from neglect, out of a total sample of 39 residents. Specifically, 1. For Resident #24, the facility neglected to monitor, assess and notify the physician timely for the Resident who was found to be vomiting coffee ground emesis and exhibiting continuous stooling of black liquid. 2. For Resident #323, the facility neglected to a) review and intervene on abnormal laboratory tests, resulting in a delay in treatment, and subsequent hospitalization and death; b) implement treatments timely for a newly acquired pressure injury, resulting in an untreated wound for 6 days and; c) address a significant, 11%, weight loss. Findings include: Neglect, as defined at 483.5, means the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress. The American Nurses Association (ANA), Scope of Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2024-11-12 · tag F0710 — isolated
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure physician and/or delegate supervision after a change in medical status for one Resident (#323) of a total sample of 39 residents. Specifically, the facility failed to follow up on abnormal labs that were drawn, for a Resident with a known history of Chronic Kidney Disease, resulting in critically high labs, which required emergency hospitalization and death. Findings include: Review of the facility policy titled Lab and Diagnostic Test Results- Clinical Protocol, revised November 2018, indicates the following: - A physician will identify and order diagnostic and lab testing based on the resident's diagnostic and monitoring needs. - The laboratory, diagnostic radiology provider, or other testing source will report test results to the facility. - When test results are reported to the facility, a nurse will first review the results. - If staff who receive or review lab and diagnostic test results cannot follow the remainder of the procedure for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-02-19 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure he/she was free from a significant medication error, when on 12/25/24, Resident #1 was administered his/her scheduled medications in the morning by his/her assigned nurse and then Nurse #1, administered another resident's medications to Resident #1 in error. Several hours later Resident #1 experienced a significant change in condition, was disoriented and became lethargic, was transferred to the Hospital Emergency Department (ED), and was admitted to the Hospital for four days due to an accidental drug overdose. Findings include: The Facility Policy, titled Medication Errors, dated 09/2021, indicated all medication errors would be immediately reported to the resident, the resident's responsible party, and the prescriber, and also indicated medication errors were defined as one of the following: -Failure to administer a medication -Administration of the wrong medication -Administration of the wrong amount of medication -Failure to administer a medication at the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-11-12 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. For Resident #110 the facility failed to implement a treatment for a pressure ulcer identified on 10/18/24. Resident #110 was admitted to the facility in April 2024 with diagnoses including unspecified dementia, muscle wasting and atrophy, and moderate-protein calorie malnutrition, Review of the Minimum Data Set assessment, dated 10/23/24, indicated a staff assessment for mental status was completed and indicated Resident #110 as having severely impaired cognition. Further the MDS indicated Resident #110 is dependent on staff for toileting and bathing, is at risk for developing pressure ulcers and had one stage 2 pressure ulcer not present on admission or reentry. The MDS indicated a stage 2 pressure ulcer as partial thickness loss of dermis presenting as a shallow open ulcer with a red or pink wound bed, without slough, may also present as an intact or open/ruptured serum-filled blister. Review of the MDS assessments indicated Resident #110 was in the hospital from [DATE] through 10/17/24. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-11-12 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews the facility failed to maintain acceptable nutrition status for three Residents (#114, #323, and #74) out of a total sample of 39 residents. Specifically, 1. For Resident #114 the facility failed to; a. failed to identify and address significant weight loss and b. failed to provide fortified foods in accordance with physician's orders following a significant weight loss. 2. For Resident #323, the facility failed to identify and address a significant weight loss. 3. For Resident #74, the facility failed to identify and address a significant weight loss timely. Findings Include: Review of facility policy titled Weight Assessment and Intervention, undated, indicated the following: -Resident weights are monitored for undesirable or unintended weight loss or gain. -1. Weights are recorded in each unit's weight record chart and in the individual's medical record. -3. Any weight change of 5% or more since the last weight assessment, nursing will notify the dietitian.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-10-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to provide services for two Residents (#37 and #52) out of a total sample of 31 residents that resulted in mental anguish and psychological distress. Specifically: 1. For Resident #37, the facility failed to follow up on the Resident's voiced side effect concerns and schedule an eye specialist appointment as recommended by the optometrist which resulted in psychological harm and mental anguish. 2. For Resident #52, the facility failed to provide bladder incontinence care which resulted in the Resident experiencing psychological distress leading to suicidal ideations. Findings include: A review of the facility policy titled 'Abuse and Neglect-Clinical Protocol' revised July 2017 indicated the following: *Abuse is defined at 483.5 as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes the deprivation by an individual including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-10-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and records reviewed for one Resident (#81) of 31 sampled residents, the facility failed to implement falls care plans. Specifically: 1) for Resident # 81, the facility failed to provide supervision per the fall care plan resulting in a fall with a hand fracture. Findings include: Review of the facility policy (undated), titled Fall and Fall Risk Managing, indicated the following: -Based on previous evaluations and current data, the staff will identify interventions related to the resident's specific risks and causes to try to prevent the resident from falling and to try to minimize complications from falling. -The staff, with input of the attending physician, will implement a resident-centered fall prevention plan to reduce the specific risk factor(s) of falls for each resident at risk or with a history of falls. 1. Resident #81 was admitted to the facility in April 2022 with diagnoses including Alzheimer's disease, malnutrition, and traumatic brain injury. Review of the Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-12-17 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to maintain an infection prevention and control program designed to help prevent the development and potential transmission of communicable diseases and infections. Specifically, 1. For Resident #134 who was diagnosed with Influenza Type A, the facility failed to ensure staff implemented precautions after entering and exiting a room identified as being on contact precautions.2. Failed to, ensure nursing staff disinfected a blood glucose monitor after use.3. Failed to, ensure nursing staff performed hand hygiene appropriately during the medication administration task.Findings include:Review of the facility policy titled Influenza, Prevention and Control of Seasonal, dated March 2022, indicated the following: This facility follows current guidelines and recommendations for the prevention and control of seasonal influenza.-The prevention of seasonal flu outbreaks is a coordinated effort which is organized by the infection preventionist and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-17 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure it reported an allegation of abuse to the state agency for one Resident (#18) of 36 sampled residents. Findings include:Review of the facility's Abuse, Neglect, Exploitation and Misappropriation Prevention Program policy, dated April 2021, indicated, but was not limited to:Investigate and report any allegations within timeframes required by federal requirements.Resident #18 was admitted to the facility in October 2022 and has active diagnoses which include schizoaffective disorder, major depressive disorder, recurrent, severe with psychotic features, anxiety disorder, and urinary incontinence.Review of Resident #18's Minimum Data Set (MDS) assessment dated [DATE] indicated he/she was incontinent of bowel and bladder, exhibited behavioral disturbances, and a Brief Interview for Mental Status exam score of 10, signifying moderate cognitive impairment.Review of Resident #18's care plan dated 3/11/24 indicated he/she exhibits paranoia, makes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-17 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observations and interviews, the facility failed to ensure resident centered care plans were developed and/or implemented for one Resident (#9) out of a total sample of 36 residents. Specifically, for Resident #9, the facility failed to develop a psychotropic medication care plan. Findings include:Review of the facility policy titled Care Plans, Comprehensive Person-Centered', indicated but was not limited to the following:-A comprehensive, person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs is developed and implemented for each resident.-The interdisciplinary team (IDT), in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care play for each resident.-The comprehensive, person-centered care plan is developed withing seven (7) days of the completion of the required MDS assessment (Admission, Annual or Significant Change in Status), and no more than 21 days after admission.-The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-17 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and records reviewed, the facility failed to meet professional standards of practice for three Residents (#7, #8, and #34) out of a total sample of 36 residents. Specifically: the facility failed to implement physician orders for insulin administration prior to the breakfast meal. Findings include:Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following:- Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescriber that are received by a variety of methods (i.e., written, verbal/telephone, standing orders/protocols, pre-printed order sets, electronic) in emergent and non-emergent situations. Licensed nurses in a management role must ensure an infrastructure is in place, consistent with current standards of care, to minimize error.Review of the facility policy titled Administering Medications, dated as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-17 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide behavioral health services for one Resident (#35) out of a total of 36 sampled Residents. Specifically, for Resident #35, the facility failed to a. ensure Resident #35 was seen by behavioral health services timely, and b. failed to implement medication change recommendations by the psychiatric Nurse Practitioner timely. Findings include:Review of the facility's Behavioral Health Services Policy dated as revised February 2019 indicated:Policy Statement: 1. The facility will provide and residents will receive behavioral health services as needed to attain or maintain the highest practicable physical, mental and psychosocial wellbeing in accordance with the comprehensive assessment and plan of care. Policy Interpretation and Implementation: 1. Behavioral health services are provided to residents as needed as part of the interdisciplinary, person-centered approach to care. Resident #35 was admitted to the facility in July 2025 with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-17 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure drugs and biologicals were stored in accordance with acceptable professional standards of practice. Specifically, the facility failed to 1.ensure that all drugs and biologicals used in the facility are labeled in accordance with professional standards, when two insulin pens were observed unlabeled during the medication pass observation and 2. failed to ensure staff secured medications as evidenced by leaving a syringe with insulin unattended on top of a medication cart on the [NAME] unit. Findings include:Review of the facility policy titled Medication Labeling and Storage, dated as revised February 2023, indicated the following: -The nursing staff is responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner. -Medications are stored in an orderly manner in cabinets, drawers, carts, or automatic dispensing systems. Each resident's medications are assigned to an individual cubicle, drawer, or other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-17 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure follow-up dental services were provided for one Resident (#121) out of a total of 36 sampled residents. Specifically, the facility failed to ensure Resident #121 received dental exams every six months as recommended by the dentist. Findings include:Resident #121 was admitted to the facility in September 2023 with diagnoses including Alzheimer's Disease, anemia and asthma.Review of the Minimum Data Set (MDS) assessment, dated 9/15/25, indicated Resident #121 had moderate cognitive impairment as evidence by a Brief Interview for Mental Status (BIMS) score of 12 out of 15. This MDS also indicated that Resident #121 required partial to moderate assistance with functional daily tasks and had not exhibited any behaviors related to rejection of care. On 12/10/25 at 9:48 A.M., the surveyor observed a moderate amount of white substance on Resident #121's bottom teeth. Resident #121 stated to the surveyor that he/she had seen the dentist since being admitted to the facility but had not seen the dentist in a long…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-19 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #2), the Facility failed to ensure they notified his/her medical provider of a medication incident, when on 12/25/24, his/her morning medications were administered well over one hour later than the prescribed times, and his/her scheduled morning and afternoon Clonazepam (antipsychotic) doses were administered at the same time. Findings include: The Facility's Policy, titled Change in a Resident's Condition or Status, dated as revised 02/2021, indicated the Facility would notify the resident's physician when there had been an accident involving the resident. The Facility Policy, titled Medication Errors, dated 09/2021, indicated all medication errors would be immediately reported to the resident, the resident's responsible party, and the prescriber, and also indicated medication errors included failure to administer a medication, administration of the wrong amount of medication, and failure to administer a medication at the prescribed time The Facility Policy, titled Administering Medications,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-11-12 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review of the Quality Assurance Performance Improvement (QAPI) plan, and interview, the facility failed to ensure that the Quality Assurance Committee developed and implemented an appropriate corrective action plan with effective monitoring with measurable outcomes for a pressure ulcer QAPI project. Findings Include: During the survey period, multiple residents were identified as having facility acquired pressure ulcers with delayed treatment. During an interview on 11/7/24 at 10:41 A.M., the Administrator and Director of Nursing said they had recently developed a QAPI project for skin as it was identified as an area of concern for the building. The Administrator and Director of Nursing said the project's goal was to lessen the frequency of facility acquired pressure ulcers and the facility used reports to measure the progress of the project. When asked specifics about the reports used, the Director of Nursing said the regional support team uses the KPI (Key Performance Indicator) reports and tells the facility what changes to make based on that. Neither the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-11-12 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure six Residents (#41, #43, #73, #87, #61 and #19) were provided a dignified existence and were able to exercise their rights as residents of the facility, out of a total of 39 sampled residents. Specifically; 1. For Resident #41, Resident #43, Resident #73, and Resident #87 the facility failed to ensure mail in ballots were obtained and submitted for the 11/5/24 Presidential election. 2. For Resident #61, the facility failed to respect the Residents right to self determination when he/she expressed interest in being intimate with his/her spouse. 3. For Resident #19, the facility failed to ensure a dignified dining experience when staff stood over the Resident while assisting with meals. Findings include: Review of the facility policy titled Voting Rights, undated, indicated: - Residents are encouraged to exercise their right to vote in local, state and national elections. The facility assists residents expressing a desire to vote. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 51 citations
  • Potential for harm · Ecited before2024-11-12 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to develop and implement personalized care plans for four Residents (#91, #106, #117, and #323), out of a total sample of 39 residents. Specifically: 1. For Resident #91, the facility failed to develop a care plan for suicide ideation, 2. For Resident #106, the facility failed to develop a skin at risk care plan, 3. For Resident #117, the facility failed to implement a care plan for a pacemaker. 4. For Resident #323, the facility failed to implement a plan of care for skin checks. Findings include: Review of the policy titled Care Plans, Comprehensive Person-Centered, dated 2001, indicated the following: - The interdisciplinary team (IDT), in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident. - The care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment. - The comprehensive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-12 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to meet professional standards of practice for 12 Residents (#40, #47, #41, #92, #108, #4, #55, #12, #19, #106, #2 and #75) out of a total of 39 sampled residents. Specifically: 1. For Resident #40, the facility failed to a.) obtain a physicians order for the treatment of a skin tear and b.) failed to complete weekly skin checks as ordered. 2. For Resident #47, the facility failed to complete weekly skin checks as ordered. 3. For Resident #41, the facility failed to complete weekly skin checks as ordered. 4. For Resident #92, the facility failed to complete weekly skin checks as ordered. 5. For Resident #108, the facility failed to complete weekly skin checks as ordered. 6. For Resident #4, the facility failed to to complete weekly skin checks as ordered. 7. For Resident #55, the facility failed to a.) to complete weekly skin checks as ordered and b.) obtain weights as ordered. 8. For Resident #12, the facility failed to obtain weights as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-11-12 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and interviews, the facility failed to provide a person-centered activity program for four Residents (#25, #103, #87, and #28) out of a total sample of 39 residents. Finding include: 1. Resident #25 was admitted in June 2023 with diagnoses including bipolar disorder and major depressive disorder. Review of the Minimum Data Set (MDS), dated [DATE], indicated Resident #25 scored a 12 out of a possible 15 on the Brief Interview of Mental Status (BIMS), indicating moderate cognitive impairment. Review of the MDS indicated that Resident #25 scored a 10 out of a possible 27 points on the Patient Health Questionnaire (PH-Q9), indicating moderate depression. During observations throughout survey, Resident #25 did not get out of bed and was in his/her room in bed. Resident #25 did not have any entertainment materials provided, outside of the television, which was on one time during observation. Review of Resident #25's care plan indicated the following: Focus: I am independent in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-12 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interviews, the facility failed to ensure sufficient staffing to assure that residents attain or maintain the highest practicable physical, mental, and psychosocial wellbeing. Specifically, the facility failed to have sufficient staffing on the weekends as indicated on the payroll-based journal report submitted to The Centers of Medicare and Medicaid (CMS) for Fiscal Year Quarter 3 2024 (April 1 - June 30) Findings include: Review of the PBJ Staffing Data Report CASPER Report 1705D Fiscal Year Quarter 3 2024 (April 1 - June 30), indicated the following: - This Staffing Data Report identifies areas of concern that will be triggered (e.g., requires follow-up during the survey). - Excessively Low Weekend Staffing Triggered = Submitted Weekend Staffing data is excessively low. Review of the facility's 'Facility Assessment Tool' dated as reviewed 7/24/24, indicated the following: The following grid represents a typical staffing pattern based upon the average daily census of the facility. The facility adjusts staffing based upon multiple factors,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-12 · tag F0740 — failed to provide behavioral / mental-health care — pattern
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure recommendations from behavioral health services were relayed to the physician and implemented for two Residents (#91, #4) out of a total sample of 39 residents. Findings include: Review of the facility policy titled, Behavioral Assessment, Intervention and Monitoring, dated 2001, indicated the following: -The facility will provide and residents will receive behavioral health services as needed to attain or maintain the highest practicable physical, mental and psychosocial well-being in accordance with the comprehensive assessment and plan of care. 1. Resident #91 was admitted to the facility in May 2023 with diagnoses including bipolar disorder, major depression, anxiety, and suicidal ideations. Review of Resident #91's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she had a Brief Interview for Mental Status score of 12 out of a possible 15, which indicated the Resident had moderate cognitive impairment. The MDS also indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-12 · tag F0791 — failed to provide routine dental services — pattern
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide dental services for four Residents (#28, #103, #18 and #111), out of a total sample of 39 residents. Specifically, 1. For Resident #111, the facility failed to follow-up with a recommendation from the dentist to have teeth extracted. 2. For Resident #18, the facility failed to make a dental appointment to ensure his/her dentures fit appropriately, 3. For Resident #28, the facility failed to have the Resident seen by the contracted dentist for over two years after the consulting dentist made the recommendation for new dentures, and 4. For Resident #103, the facility failed to have the Resident seen by the dentist since admit to the facility, Findings include: Review of the facility policy titled, Dental Services, undated, indicated the following: - Routine and emergency dental services are available to meet the resident's of oral health services in accordance with the resident's assessment and plan of care. - Social services or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-11-12 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and test trays, the facility failed to provide food at a safe and palatable temperature for 2 out of 3 test trays. Findings include: According to the current U.S. Department of Agriculture (USDA) website: * Hot food should be held at 140 °F (Fahrenheit) or warmer. * Cold food should be held at 40 °F or colder. On 11/4/24 at 7:44 A.M., on the [NAME] Unit, a test tray resulted in the following temperatures: - Ham- 93 degrees Fahrenheit - French Toast- 94 degrees Fahrenheit - Milk- 50 degrees Fahrenheit The food on the test tray on the [NAME] unit tasted cold and bland. On 11/5/24 at 8:22 A.M., on the Hale Unit, a test tray resulted in the following temperatures: - French toast- 119.7 degrees Fahrenheit - Ham- 119 degrees Fahrenheit - Milk- 50 degrees Fahrenheit The food on the test tray on the Hale unit tasted luke warm and bland.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-12 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure nursing staff documented accurately in the medical record for two Residents (#37 and #65) out of a total sample of 39 Residents. Specifically, 1. For Resident #37, the facility failed to ensure nursing staff accurately documented an orthotic device was worn as ordered. 2. For Resident #65, the facility failed to ensure nursing staff accurately documented which arm a blood pressure was taken. Findings include: 1. Resident #37 was admitted in October 2014 with diagnoses including stroke with left sided hemiplegia. Review of Resident #37's most recent Minimum Data Set (MDS), dated [DATE], indicated the Resident had scored a 15 out of a possible 15 on the Brief Interview for Mental Status (BIMS), which indicated he/she was cognitively intact. Section GG of the MDS also indicated Resident #37 had an impairment in range of motion of one upper extremity. On 11/3/24 at 8:46 A.M. and 11:35 A.M., Resident #37 was observed lying in bed with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-12 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. On 11/5/24 at 7:33 A.M. and 7:40 A.M., the surveyor observed the Wound Physician and Nurse #5 enter a resident's room with a posted Enhanced Barrier Precaution (EBP) sign and provided wound care with out PPE on. During an interview on 11/5/24 at 7:44 A.M., the Wound Physician and Nurse #5 said they did wound rounds on each of the Resident's but did not apply Personal Protective Equipment (PPE) as they thought it was only for bigger wounds. During an interview on 11/7/24 at 8:00 A.M., the Regional Nurse said PPE should be applied during all wound care. Based on observation, interview, record review, and policy review the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, 1. The facility failed to ensure staff performed hand hygiene, used sterile equipment and followed enhanced barrier precautions during a dressing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to 1a. assess decision-making capacity and 1b. obtain consent for a psychotropic medication for one Resident (#323), out of a total sample of 39 residents. Findings include: Review of the facility policy titled Advance Directives, dated 2001, indicated the following: - Upon admission the interdisciplinary team assesses the residents decision-making capacity and identifies the primary decision-maker if the resident is determined not to have a decision-making capacity. - The interdisciplinary team conducts ongoing review of the residents decision-making capacity and invokes the resident representative or health care agent if he resident is determined not to have decision-making capacity. Changes are documented in the care plan and medical record. Resident #323 was admitted in June 2024 with diagnoses including dementia and chronic kidney disease. Review of the Minimum Data Set (MDS), dated [DATE], indicated Resident #323 could not participate in the Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-12 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to ensure one Resident (#111) was allowed to participate in the care planning process, out of a total sample of 39 residents. Findings include: Review of the policy titled, Care Plans, Comprehensive Person-Centered, dated 2001, indicated the following: - The interdisciplinary team (IDT), in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident. - The resident is informed of his or her right to participate in his or her treatment, and provided advanced notice of care planning conferences. - If participation of the resident and his/her representative in developing the resident's care plan is determined to not be practicable, an explanation is documented in the resident's medical record. The explanation should include what steps were taken to include the resident or representative in the process. - Each resident's comprehensive person-centered care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-12 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide one Resident (#18) with the right to alternate the position of his/her bed independently, out of a total sample of 39 residents. Findings include: Resident #18 was admitted to the facility in May 2021 with diagnoses including dysphagia (difficulty swallowing), bipolar disorder and anxiety. Review of Resident #18's most recent Minimum Data Set (MDS), dated [DATE], indicated Resident #18 had a Brief Interview for Mental Status (BIMS) score of 7 out of a possible 15, which indicated he/she had severe cognitive impairment. On 11/3/24 at 8:30 A.M., Resident #18 was observed eating breakfast in his/her room while lying in bed and the Resident's bed was reclined to a 45-degree angle. The Resident did not have a bed remote allowing him/her to incline the bed if desired. The Resident was observed coughing while eating. On 11/3/24 at approximately 12:15 P.M., Resident #18 was observed eating lunch alone in his/her room while lying in bed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure a clean, homelike environment on one out of three resident care units. Specifically, the Hale Unit had lingering, stale urine odors in the hallway. Findings include: Review of the facility's policy titled 'Homelike Environment, dated as revised February 2021, included the following: Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible. Policy Interpretation 2. The facility staff and management maximized, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include: a. clean, sanitary and orderly environment; f. pleasant, neutral scents; 3. The facility staff and management minimizes, to the extent possible, the characteristic of the facility that reflect a depersonalized, institutional setting. The characteristics include: b. institutional odors: The surveyors…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to investigate an allegation of potential neglect for one Resident (#25) out of a total sample of 39 residents. Findings include: Review of the facility policy titled Abuse, Neglect, Exploitation and Misappropriation Prevention Program, revised 2021, indicated the following: - Identify and investigate all possible incidents of abuse, neglect, mistreatment, or misappropriation of resident property. Resident #25 was admitted in June 2023 with diagnoses including bipolar disorder and major depressive disorder. Review of the Minimum Data Set (MDS), dated [DATE], indicated Resident #25 scored a 12 out of a possible 15 on the Brief Interview of Mental Status (BIMS), indicating moderate cognitive impairment. Review of the MDS indicated that Resident #25 scored a 10 out of a possible 27 points on the Patient Health Questionnaire (PH-Q9), indicating moderate depression. During an observation and interview on 11/3/24 at 7:48 A.M., Resident #25 said…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide supervision during meals for two Residents (#92 and #18) out of a total of 39 sampled residents. Findings include: 1. Resident #92 was admitted to the facility in October 2022 with diagnoses including schizophrenia and repeated falls. Review of the Minimum Data Set assessment dated [DATE] indicated Resident #92 is severely cognitively impaired and requires assistance with transfers and bathing. On 11/3/24 at 8:00 A.M., the surveyor observed Resident #92 eating his/her meal in the dining room. Review of Resident #92's activities of daily living care plan included the following intervention: Eating: I require Supervision with all meals r/t (related to) significant risk of aspiration and I require cues for pacing my oral consumption as I sometimes eat too rapidly and I aspirate/choke on food. Encourage to get out of bed to consume meals in unit dining room, initiated 8/22/2024 On 11/5/24 at 8:07 A.M., the surveyor observed Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-12 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure an orthotic device was worn as ordered for one Resident (#37) out of a total sample of 39 residents. Findings include: Resident #37 was admitted in October 2014 with diagnoses including stroke with left sided hemiplegia (paralysis on one side of the body). Review of Resident #37's most recent Minimum Data Set (MDS), dated [DATE], indicated the Resident had a 15 out of a possible 15 on the Brief Interview for Mental Status (BIMS), which indicated he/she is cognitively intact. Section GG of the MDS also indicated Resident #37 had an impairment in range of motion of one upper extremity. On 11/03/24 at 8:46 A.M. and 11:35 A.M., Resident #37 was observed lying in bed with his/her left hand in a closed, fisted position. The Resident was not wearing a splint and there was no splint observed in his/her room. Using the Resident's dry erase board to communicate, Resident #18 said he/she used to wear a splint on his/her left wrist but has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to provide respiratory care services in accordance with professional standards of practice for one Resident (#19) out of a total sample of 39 residents. Specifically, for Resident #19, the facility failed to ensure his/her oxygen concentrator air filter was in place. Findings Include: Resident #19 was admitted to the facility September 2024 with diagnoses that include acute respiratory failure with hypoxia and aspiration. Review of Resident #19's most recent Minimum Data Set (MDS) Assessment, dated as 10/24/24, indicated a Brief Interview for Mental Status (BIMS) score of 9 out of 15, indicating moderate cognitive impairment. The MDS further indicated the use of oxygen. The surveyor made the following observations: -On 11/3/24 at 7:38 A.M. and 11:44 A.M., the surveyor observed the resident receiving oxygen via nasal cannula. Observation of the oxygen concentrator revealed no filter in the concentrator. -On 11/4/24 at 7:57 A.M., the surveyor observed the resident receiving oxygen via nasal cannula. Observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-12 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure that pain management was provided to residents who require such services, consistent with professional standards of practice for one Resident (#39) out of a total sample of 39 residents. Specifically, for Resident #39 the facility failed to administer scheduled pain medications timely in accordance with physician's orders. Findings Include: Review of facility policy titled Pain Assessment and Management, dated as revised October 2022, indicated the following: - The purposes of this procedure are to help the staff identify pain in the resident, and to develop interventions that are consistent with the resident's goals and needs and that address the underlying causes of pain. - Pain management is defined as the process for alleviating the resident's pain based on his or her clinical condition and established treatment goals. Resident #39 was admitted to the facility in January 2024 with diagnoses that include arthropathies (surgical procedures to replace some or all of a joint) of right shoulder and contusions…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-12 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a person-centered plan of care was developed for Trauma-Informed Care for one Resident (#4), who was admitted with the diagnosis of Post-Traumatic Stress Disorder (PTSD), out of a total sample of 39 residents. Findings include: Review of the facility policy titled Trauma Informed Care and Culturally Competent Care, dated August 2022, indicated to guide staff in providing care that is culturally competent and trauma-informed in accordance with professional standards of practice. To address the needs of trauma survivors by minimizing triggers and/or re-traumatization. Nursing staff are trained on trauma screening and assessment tools. Assessment involves an in-depth process of evaluating the presence of symptoms, their relationship to trauma, as well as the identification of triggers. Develop individualized care plans that address past trauma in collaboration with the resident and family, as appropriate. Resident #4 was admitted to the facility in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interviews, the facility failed to ensure that the nursing staff demonstrated appropriate competencies, and skill sets necessary for the care and treatment of residents. Specifically, the facility failed to ensure that 3 licensed nurses (#5, #6, and #9), two who were on the schedule during the survey, and one recently on the schedule on 11/2/24, out of a total of six nursing employee records reviewed, had nursing competency evaluations. Findings include: During the survey process the survey team through observation, record review and interview identified concerns impacting resident care specifically, pressure ulcer care, change in condition, insulin administration, infection control, and implementing the medical plan of care. Review of the Facility assessment dated as reviewed 1/29/24 indicated the following: -Services that may be required by our resident population, included but was not limited to: -Activities of Daily Living -Bowel and Bladder Programming -Chronic Illness Support -Dementia and Memory Care -Hypodermoclysis (subcutaneous…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure recommendations from the Monthly Medication Reviews (MMRs) conducted by the consultant pharmacist were addressed by the facility in a timely manner for two Residents (#55 and #117), out of a total sample of 39 Residents. Findings include: 1. Resident #55 was admitted to the facility in October 2024 with diagnoses that included type 2 diabetes, cellulitis of right and left lower limb, protein-calorie malnutrition, anxiety and major depressive disorder. Review of Resident #55's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 12 out of a possible 15 on the Brief Interview for Mental Status (BIMS) indicating moderate cognitive impairments. Review of Resident #55's consultant pharmacist recommendations, dated 10/21/24, indicated This resident has two different orders PRN (as needed) Pain: Tylenol Oral Tablet 325 mg (milligrams) (acetaminophen) give 3 tablet by mouth every 6 hours as needed for pain. Oxycodone HCL oral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-12 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure one Resident's (#75) medication regime was free from unnecessary medications, out of a total sample of 39 residents. Specifically, the facility failed to adhere to the physician's ordered parameters and administered insulin when Resident #75's blood sugar was below 100. Findings include: Review of the facility's policy titled Diabetes-Clinical Protocol, not dated, included but was not limited to the following: Treatment/Management 1. Based on preceding assessment, including causes and complications, the Physician will order appropriate interventions, which may include: d Insulin. Monitoring and Follow-Up 4. The Physician will order desired parameters for monitoring and reporting information related to blood sugar management. a. The staff will incorporate such parameters into the Medication Administration Record (MAR) and care plan. Resident #75 was admitted to the facility in September 2020 with diagnoses including type 2 diabetes mellitus with diabetic chronic kidney disease. Review of the Minimum Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure all medications used in the facility were stored in accordance with accepted professional principles of practice on two out of three units. Specifically, 1. The facility failed to ensure nursing staff secured medications while not present at his/her medication cart, 2. The facility failed to ensure nursing staff secured the treatment cart during wound rounds, 3. The facility failed to secure antifugnal cream which was left in Resident #2's room. Findings include: Review of the facility policy titled Medication Labeling and Storage, dated February 2023, indicated the nursing staff is responsible for maintaining medication storage and preparation areas in a clean, safe and sanitary manner. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes) containing mediations and biologicals are locked when not in use, and trays or carts used to transport such items are not left unattended if open or otherwise…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide the appropriate diet texture for one Resident (#323) out of a total sample of 39 residents. Specifically, Resident #323 was given a soft cookie while being prescribed a puree diet. Findings include: Resident #323 was admitted in June 2024 with diagnoses including dementia and chronic kidney disease. Review of the Minimum Data Set (MDS), dated [DATE], indicated Resident #323 could not participate in the Brief Interview for Mental Status (BIMS) due to severe cognitive impairment. Review of the MDS indicates Resident #323 required supervision to assistance with meals, supervision with touching assistance for standing, and supervision with touching assistance with walking. Review of the Speech Therapy Treatment Encounter note, dated 9/5/24, indicated the following: - Patient seen for dysphagia follow up session in the context of dinner meal. At time of encounter, patient was found with mech (mechanical) soft cookie and incomplete bolus in mouth.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for three of three sampled residents (Resident #1, Resident #2, and Resident #3), the Facility failed to include, in writing, the reason for the transfer/discharge to the hospital, on the Notice of Intent to Transfer/Discharge, that was sent to the residents representatives, as required. Findings include: 1) Review of Resident #1's Progress Note written by the Social Worker, dated 09/06/23, indicated he/she was admitted to the hospital on [DATE], and the Notice of Intent to Transfer was forwarded (to his/her representative). Review of Resident #1's Notice of Intent to Transfer/Discharge Resident with less than 30 day notice, dated 09/06/23, copy within the medical record, omitted the reason for the transfer/discharge to the hospital on [DATE]. 2) Review of Resident #2's Progress Note written by the Social Worker, dated 12/11/23, indicated he/she was transferred to the hospital on [DATE], was admitted , and the Notice of Intent to Transfer was sent to his/her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-10-26 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to ensure that sufficient staffing levels were maintained to safely and adequately meet each resident's personal care needs. Findings Include: Review of the facility assessment, undated, indicated the following: Staffing Guidelines *Our facility has created a staffing pattern to ensure that our residents's needs are met on a consistent basis. Our staffing patterns provide a base to ensure that the facility has a sufficient number of qualified staff to meet the needs of the residents. We incorporate the State of Massachusetts' regulatory requirements for minimum number of hours of care per resident day (PPD) of 3.58 hours (of which at least 0.508 hours must be care provided by a registered nurse into our staffing baseline. We further develop our staffing to provide sufficient nursing care based on the residents' acuity, needs, and census to ensure that we meet the needs of each of our residents, which may result in staffing that exceeds the minimum required PPD. *Staffing assignments are determined by looking at both census…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-10-26 · tag F0726 — failed to have competent, trained nursing staff — widespread
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, policy review, and in-service documentation review, the facility failed to ensure that the nursing staff received the appropriate competencies and skill sets necessary for the care and treatment of residents. Specifically, the facility failed to ensure annual competencies were completed and documented for five out of five certified nursing assistants (CNAs), and three out of three licensed nurses whose education records were reviewed. Findings include: According to the Board of Registration in Nursing, 244 CMR 9.00 &10.00: Standards of Conduct, Definitions and Severability; a competency is defined as the application of knowledge and the use of affective, cognitive, and psychomotor skills required for the role of a nurse licensed by the Board and for the delivery of safe nursing care in accordance with accepted standards of practice. Competency is a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-10-26 · tag F0730 — widespread
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to complete annual Certified Nurse Aide (CNA) performance reviews for five of five sampled Certified Nurses Assistants (CNAs). Findings include: During the review of 5 CNA employee records on 10/26/23 at 10:38 A.M., the Surveyor noted that 5 of 5 sampled CNAs did not receive annual performance reviews. During an interview with the Director of Nursing on 10/26/23 at 1:18 P.M., the above concerns were reviewed. The Director of Nursing said she has only been at the facility since last week and staff performance reviews were on her list of things to do.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-10-26 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, policy review, and interview, the facility failed to store and prepare food in accordance with professional standards for food service safety. Specifically, the facility failed to ensure hairnets were worn in the food preparation area, food was labeled, that food was not cooked below a possible contaminate, and that ready to eat food was not contaminated by the handle of serving tongs. Findings include: Review of the undated facility policy titled Food Storage, indicated the following: -Food requiring refrigeration shall be stored at or below 40 degrees Fahrenheit. -Food shall be stored in closed, sealed containers -The Director of Culinary Services or designee will ensure that food is properly labeled and dated. Outdated food is promptly removed along with dented cans. Review of the facility policy titled Food Preparation and Service, revised November 2022, indicated the following: -Identification of potential hazards in the food preparation process and adhering to critical control points can reduce the risk of food contamination and thereby reduce the risk of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-10-26 · tag F0841 — widespread
    Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and policy review, the Facility failed to have the Medical Director actively involved in the antibiotic stewardship program. Findings include: The facility policy titled Medical Director, undated, indicated 2. The medical director is a licensed physician in this state is responsible for: overseeing and helping develop and implement care-related policies and practices; participating in efforts to improve quality of care and services; serving as a source of education, training, and information. 3. Medical director functions also include, but are not limited to: acting as a consultant to the director of nursing services in matters relating to resident care services; participating in staff meetings concerning infection prevention and control, quality assurance and performance improvement, antibiotic stewardship, pharmaceutical services, resident care policies, etc. During an interview on 10/26/23 at 8:47 A.M., Regional Nurse #2 said the facility does not have a real antibiotic stewardship program in place. The Regional Nurse said there have been many Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-10-26 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, policy review and interview, the facility failed to implement an Antibiotic Stewardship Program to promote and monitor the appropriate use of antibiotics and failed to complete Antibiotic usage audit tools (Line Listings), which are used to guide decisions for evaluating antibiotic prescribing patterns in accordance with the Antibiotic Stewardship Program. Findings include: Review of the Centers for Disease Control and Prevention (CDC) guidance titled: The Core Elements of Antibiotic Stewardship for Nursing Homes, undated, indicated but was not limited to the following: - The purpose of an antibiotic stewardship program is to improve the use of antibiotics in healthcare to protect patients and reduce the threat of antibiotic resistance. - Antibiotic stewardship refers to a set of commitments and actions designed to optimize the treatment of infections while reducing the adverse events associated with antibiotic use. - The CDC recommends that all nursing homes take steps to improve antibiotic prescribing practices and reduce inappropriate use. - Any action…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-10-26 · tag F0947 — failed to train nurse aides adequately — widespread
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review policy review, and interview the facility failed to ensure that at least 12 hours of in-service training was completed for five of five Certified Nurse Aides (CNAs). Findings include: Review of the policy titled, In-service Training, Nurse Aide, last revised August 2022, indicated the following: Policy statement: *All nurse aide personnel participate in regular in-service education. Policy Interpretation and Implementation: *4. Annual in-services: a. ensure the continuing competence of nurse aides. b. are no less than 12 hours per employment year. During the review of employee education files on 10/25/23 at 4:15 P.M., the Surveyor noted 5 out of 5 Certified Nursing Aides sampled did not receive 12 hours of required in-service education within 12 months. During an interview on 10/26/23 at 1:18 P.M., The Director of Nursing said she has only been at the facility since last week and the nurse aide training was on her list of things to do to ensure all yearly education are completed.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain a home-like environment on two of three resident units. Findings include: Review of the facility policy titled, Homelike Environment, undated, indicated Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible. The facility staff and management maximizes, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include: clean, sanitary and orderly environment; pleasant, neutral scents. On 10/22/23, the surveyors noted the Hale Unit and the [NAME] Unit had a strong odor of stale urine and feces throughout the hallways, and dining area at various times during the day (7:00 A.M. - 3:00 P.M.) On 10/23/23, 10/24/23, 10/25/23, the surveyors noted the Hale Unit and the [NAME] Unit had a strong odor of stale urine and feces throughout the hallways, and dining area at various times during…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to implement and develop care plans for 7 Residents, # 37, #222, #52, #75, #272 #19 and #65 out of a sample of 31 residents. Specifically, 1. For Resident #37, the facility failed to develop a mood and behavior care plan, 2. For Resident #222, the facility failed to develop a behavior care plan, 3. For Resident #52, the facility failed to develop a mood and behavior care plan. 4.For Resident #75, the facility failed to implement fall interventions as indicated in his/her care plan. Specifically, the facility failed to: (a) administer a helmet at all times as indicated in the physician's orders, (b) implement two floor mats and maintain the bed in a low position as indicated in the care plan. 5. For Resident #272, the facility failed to obtain weights as ordered, 6(a) For Resident #19 the facility failed to implement a falls care plan, (b). For Resident #19 the facility failed to develop a care plan regarding the Resident's behavior of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident #16 was admitted to the facility in September 2019 with diagnoses including dysphagia. A review of the most recent Minimum Data Set (MDS) dated [DATE] indicated a Brief Interview for Mental Status (BIMS) score of 00 out of a possible 15 indicating severe impairment. During observations on 10/22/23 at 8:40 A.M., 10/24/23 at 7:58 A.M., and 10/5/23 at 8:03 A.M., Resident #16 was observed eating breakfast alone in bed. A review of the Resident's October 2023 physician's orders indicated the following: *I require staff assistance with eating meals A review of the ADL care plan initiated 5/10/23 indicated the following: *Eating: I require hands on assistance for eating and drinking During an interview with the Speech Therapist #1 on 10/26/23, she said Resident #16 should not be eating or drinking alone in the room, there should always be a staff member in the room to cue or assist during all meals. Based on observations, record review, policy review and interviews, the facility failed to provide assistance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to ensure 1.) the medication carts and treatment carts were secured on 1 of 3 nursing units, 2.) inhalers and insulin were dated when opened in 3 of 3 medication carts observed and 3.) poured medications were disposed of properly after a resident refused the medications. Findings include: Review of the facility policy titled Medication Labeling and Storage, dated 2/23, indicated The nursing staff is responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner. Multi-dose vials that have been opened are dated and discarded within 28 days unless the manufacturer specifies a shorter or longer date for the open vial. Review of the facility policy titled 'Administering Medications', dated 4/19, indicated The expiration/beyond use date on the medication label is checked prior to administering. When opening a multi-dose container, the date opened is recorded on the container. During administration of medications, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to provide the prescribed therapeutic diet for 3 Residents (#19, #81, and #37) out of a total of 31 residents. Findings include: Review of the facility policy, titled Therapeutic Diets, indicated the following: -Therapeutic diets are prescribed by the attending physicians to support the resident's treatment and plan of care and in accordance with his or her goals and preferences. 1. Resident #19 was admitted to the facility in May 2021 with diagnoses including unsteadiness on feet, adult failure to thrive, dysphagia. Review of the Minimum Data Set (MDS), dated [DATE], indicated that Resident #19 scored an 8 out of 15 on the Brief Interview for Mental Status (BIMS), which indicates moderate cognitive impairment. Further review of the MDS indicated Resident #19 requires supervision or touching assistance with eating. Review of the facility diet manual (a document which outlines, and is used as a reference for, the facilities available…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interview, the facility failed to provide education regarding vaccine refusals, assess for eligibility, and offer Pneumococcal Vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations and facility policy for two Residents (#48 and #76) out of a total of 5 sampled residents. Findings include: Review of the facility policy titled Infection Control Program, dated June 2023, indicated The facility shall document evidence of annual vaccination against influenza for each resident unless such vaccination is medically contraindicated, or the resident has refused the vaccine. The facility shall document evidence of vaccination against pneumococcal disease for all residents who are [AGE] years of age or older unless such vaccination is medically contraindicated, or the resident has refused offer of the vaccine. The facility shall provide or arrange for pneumococcal vaccination of residents who have not received this immunization, prior to or on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to obtain consents for psychotropic medication, outlining the risks and benefits of treatment, prior to administering psychotropic medication for one Resident (#25) out of a sample of 31 residents. Findings include: A review of the facility's policy titled 'Informed Consent for Psychotropic Medications' with no revision date indicated the following: *Prior to administering psychotropic medications, informed written consent will be obtained from the resident, the resident's health care proxy or the resident's guardian. Resident #25 was admitted to the facility in February 2022 with diagnoses including bipolar disorder manic severe with psychotic features. A review of the most recent Minimum Data Set (MDS) dated [DATE] indicated a Brief Interview for Mental Status (BIMS) score of 8 out of a possible 15 indicating moderate impairment. A review of Resident #25's October Medication Administration Record (MAR) indicated the following: *Seroquel Tablet 300…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure resident Protected Health Information (PHI) was secure and not visible to others on 2 of 3 nursing units. Findings include: Review of the facility policy titled Protected Health Information (PHI), undated, indicated It is the responsibility of all personnel who access resident and facility information to ensure that such information is managed and protected to prevent unauthorized release or disclosure. On 10/23/23 at 6:55 A.M., the surveyor observed the high side [NAME] unit medication cart's medication administration tablet open to a resident medication profile page with the resident picture visible, medications and other resident information open and visible in the hallway. No nurse was present at the medication cart. During an interview on 10/23/23 at 6:57 A.M., Nurse #1 said she left the medication administration tablet's screen unlocked and said the screen should be locked when the nurse walks away from the medication cart. On 10/25/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to report a bruise of unknown origin for 1 Resident (#81) out of a total sample of 31 residents. Findings include: Review of the facility policy, titled Abuse Investigation and Reporting, revised July 2017, indicated the following: -All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Findings of abuse investigations will also be reported. -Reporting: 1. All alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of an unknown source and misappropriation of property will be reported by the facility Administrator, or his/her designee, to the following persons or agencies: a. The State Licensing/certification agency responsible for surveying/licensing the facility; b. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to investigate a bruise of unknown origin for 1 Resident (#81) out of a total sample of 31 residents. Findings include: Review of the facility policy, titled Abuse Investigation and Reporting, revised July 2017, indicated the following: -All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Findings of abuse investigations will also be reported. -If an incident or suspected incident of resident abuse, mistreatment, neglect or injury of unknown source is reported, the Administrator will assign the investigation to an appropriate individual. -Role of the investigator: 1. The individual conducting the investigation will, as a minimum: a. Review the completed documentation forms; b. Review the resident's medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to revise and update an Activities of Daily Living (ADL) care plan after a change in status for 1 Resident (#19) out of a total sample of 31 residents. Findings include: Review of the facility policy, titled Care Plans Comprehensive Person-Centered, revised October 2022, indicated the following: -The care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment. -Assessments of residents are ongoing and care plans are revised as information about the residents and the residents' conditions change. -The interdisciplinary team reviews and updates the care plan: a. when there has been a significant change in the resident ' s condition; b. when the desired outcome is met; c. when the resident has been readmitted to the facility from a hospital stay; and d. at least quarterly, in conjunction with the required quarterly MDS assessment. Resident #19 was admitted to the facility in May 2021 with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to implement a language communication care plan for one Resident (#16) out of a sample of 31 residents. Findings include: A review of the facility policy titled 'Translation and/or Interpretation of Facility Services' with a revision date of November 2020 indicated the following: *This facility's language access program will ensure that individuals with limited English proficiency (LEP) shall have meaningful access to information and services provided by the facility. *When encountering LEP individuals, staff members will conduct the initial language assessment and notify the staff person in charge of the language access program. Resident #16 was admitted to the facility in September 2019 with diagnoses including major depressive disorder. A review of the most recent Minimum Data Set (MDS) dated [DATE] indicated a Brief Interview for Mental Status (BIMS) score of 00 out of a possible 15 indicating severe impairment. During an observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and policy review, the facility failed to ensure enteral nutrition provided via a gastrostomy tube (G-tube- a feeding tube in abdomen used to provide nutrition) was provided in accordance of professional standards of practice and his/her physician's orders for two Residents (#89, and #39), out of a total sample of 31 residents. Specifically, 1(a) For Resident #89, the facility failed to cap the gastronomy tube (G-tube), (b) For Resident #89, the facility failed to follow the G-tube feeding orders, 2. For Resident #39, the facility failed to implement G-tube flushing per the physician's orders. Findings include: Review of the facility policy titled Enteral Feedings, not dated, indicated the following: -All personnel responsible for preparing, storing, and administering enteral nutrition formulas will be trained, qualified and competent in his or her responsibilities.Maintain strict adherence to storage conditions and timeframes: a. refrigerate prepared or opened…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview the facility failed to provide respiratory care services in accordance with professional standards of practice. Specifically, the facility failed to change and clean the oxygen filters for one Resident (#89) out of a total sample 31 residents. Findings include: Review of the facility policy titled Respiratory Therapy - Prevention of infection, dated 11/11, indicated Wash filters from oxygen concentrators monthly with soap and water. Rinse and squeeze dry. Resident #89 was admitted to the facility in April 2021 with diagnoses including anoxic brain damage, tracheostomy, dysphagia and chronic kidney disease. Review of Resident #89's most recent Minimum Data Set (MDS) dated [DATE], indicated he/she was assessed by staff to have severe cognitive impairments. On 10/22/23 at 7:33 A.M. and 9:33 A.M., the surveyor observed Resident #89 in bed receiving oxygen via tracheostomy, the 02 (oxygen) concentrator's filter had thick gray fuzz covering the entire 02 filter. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to review pharmacist recommendations for two Residents (#66 and #81) out of a total sample of 31 residents. Findings include: Review of the undated facility policy, titled 'Medication Regimen Review', indicated the following: -The pharmacist's recommendations as a result of the review will be sent to the appropriate authorized prescriber and the community manager/designee. 1. Resident #66 was admitted to the facility in December 2021 with diagnoses including dementia, cataracts, and psychotic disorder. Review of the Minimum Data Set (MDS), dated [DATE], indicated that Resident #66 scored a 0 out of 15 on the Brief Interview for Mental Status (BIMS), which indicates severe cognitive impairment. Review of Resident #66's progress notes indicated a pharmacy medication review completed in May 2023 and June of 2023 and that recommendations were made by the pharmacist to the provider on both occasions. During an interview on 10/26/23 at 11:18 A.M., the Director…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, records reviewed, policy review, and interviews, the facility failed to ensure it was free from a medication error rate of greater than 5% when one out of three nurses observed made two errors out of 30 opportunities, resulting in a medication error rate of 6.67 %. Those errors impacted one Resident (#3), out of seven residents observed. Findings include: Review of the facility policy titled, Administering Medications, dated April 2019, indicated Medications are administered in a safe and timely manner, and as prescribed. Medications are administered in accordance with prescriber orders, including any required time frame. The individual administering the medication checks the label three times to verify the right resident, right medication, right dosage, right time and right method (route) of administration before giving the medication. On 10/25/23 at 8:11 A.M., the surveyor observed Nurse #13 during medication administration pass. Nurse #13 was observed to prepare Resident #3's medications, the surveyor observed Nurse #13 prepare Acetaminophen 325 mg two…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to facilitate dental services for 1 Resident (#19) out of a total of 31 residents. Findings include: Resident #19 was admitted to the facility in May 2021 with diagnoses including unsteadiness on feet, adult failure to thrive, and dysphagia. Review of the Minimum Data Set (MDS), dated [DATE], indicated that Resident #19 scored an 8 out of 15 on the Brief Interview for Mental Status (BIMS), which indicates moderate cognitive impairment. Further review of the MDS indicated resident #19 requires supervision or touching assistance with eating, oral hygiene and transferring. During an interview on 10/22/23 at 9:30 A.M., Resident #19 said he/she was supposed to receive new bottom dentures as his bottom teeth were taken out months ago. The Resident says he/she has asked multiple staff about his/her bottom dentures as he/she would like to have them. During an interview on 10/25/23 at 11:38 A.M., Speech Language Pathologist (SLP) #2 said Resident #19…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and interviews, the facility failed to maintain accurate medical records for three Residents (#75, #222 and #89) out of a total sample of 31 residents. Specifically, for Residents #75, and #89 nursing failed to accurately document in the Medication Administration Record. For Resident #222, nursing failed to document accurately in the physician's orders. Findings Include: 1. Resident #75 was admitted to the facility in August 2020 with diagnoses including seizure disorder related to a head injury. A review of the most recent Minimum Data Set (MDS) dated [DATE] indicated a Brief Interview for Mental Status score of 9 out of a possible 15 indicating moderate impairment. A review of Resident #75's October 2023 physicians orders indicated the following: *Always ensure resident wears helmet every shift. During an observation on 10/23/23 at 7:52 A.M., Resident #75 was observed in his/her room, lying in the bed without a helmet on. The helmet was observed on top of the dresser.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and policy reviews, the facility failed to ensure nursing staff maintained infection control practices during medication administration pass on 2 of 3 units. Findings include: Review of the facility policy titled Administering Medications, dated 4/19, indicated Staff follows established facility infection control procedures (e.g., handwashing, antiseptic technique, gloves, isolation precautions, etc.) for the administration of medications, as applicable. Review of the facility policy titled Handwashing/Hand Hygiene, dated 4/19, indicated 2. All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors. Use an alcohol-based hand rub containing at least 62% alcohol; or, alternatively, soap (antimicrobial or non-antimicrobial) and water for the following situations: b. before and after direct contact with residents; c. before preparing or handling medications; f. before donning sterile gloves;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$231,459 in federal fines across 3 penalties.

  • $12,935 — penalty dated 2025-02-19
  • $157,749 — penalty dated 2024-11-12
  • $60,775 — penalty dated 2023-10-26

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to MARQUIS HEALTH SERVICES — 87 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 53.0-2.0 vs chain
Health inspection 1 of 52.6-1.6 vs chain
Staffing 2 of 52.3-0.3 vs chain
Quality measures 3 of 54.3-1.3 vs chain
The other 86 homes this chain runs (chain average 3.0★, per CMS)
1 of 5Avalon Rehabilitation And Healthcare CenterHamilton, NJ 1 of 5Bay Harbor Post Acute Healthcare CenterSalisbury, MD 1 of 5Canterbury Rehabilitation And Healthcare CenterRichmond, VA 1 of 5Cape Cod Post Acute CareBrewster, MA 1 of 5Crest Pointe Rehabilitation And Healthcare CenterPt Pleasant, NJ 1 of 5Highland Park Rehabilitation And Healthcare CenterChelsea, MA 1 of 5Mount Holly Rehabilitation & Healthcare CenterLumberton, NJ 1 of 5Nashua Post Acute CareNashua, NH 2 of 5Arbor Ridge Rehabilitation And Healthcare CenterWayne, NJ 2 of 5Atlantic View Post AcuteNewport News, VA 2 of 5Bayview Rehabilitation and Healthcare CenterNorth Kingstown, RI 2 of 5Collingswood Rehabilitation And Healthcare CenterRockville, MD 2 of 5Elmhurst Rehabilitation and Healthcare CenterProvidence, RI 2 of 5Graduate Post AcutePhiladelphia, PA 2 of 5Heritage Hills Nursing & Rehabilitation CenterSmithfield, RI 2 of 5Laurel Brook Rehabilitation And Healthcare CenterMount Laurel, NJ 2 of 5Lawrence Rehab & Hcc/The Meadows At LawrenceLawrenceville, NJ 2 of 5Lawrence Rehabilitation HospitalLawrenceville, NJ 2 of 5Lighthouse Rehabilitation And Healthcare CenterRevere, MA 2 of 5Lincolnwood Rehabilitation and Healthcare CenterNorth Providence, RI 2 of 5North End Rehabilitation And Healthcare CenterBoston, MA 2 of 5Orchard Hill Rehabilitation And Healthcare CenterTowson, MD 2 of 5Palm Springs Post AcuteChelmsford, MA 2 of 5Riverview Healthcare CommunityCoventry, RI 2 of 5Roosevelt Rehabilitation And Healthcare CenterPhiladelphia, PA 2 of 5Southampton Rehabilitation And Healthcare CenterRichmond, VA 2 of 5Springfield Rehabilitation And Healthcare CenterSpringfield, PA 2 of 5West Chester Rehabilitation And Healthcare CenterWest Chester, PA 2 of 5Westgate Hills Rehab & Healthcare CtrBaltimore, MD 2 of 5Willow Brook Rehabilitation And Healthcare CenterWilmington, MA 2 of 5YORK Post AcuteYorktown, VA 3 of 5Alexandria Rehabilitation And Healthcare CenterAlexandria, VA 3 of 5Aspen Hill Rehabiliation & Healthcare CenterHaverhill, MA 3 of 5Belmont Bay Rehabilitation And Healthcare CenterWoodbridge, VA 3 of 5Brighton Post Acute CareBrighton, MA 3 of 5Cambridge Rehabilitation And Healthcare CenterMoorestown, NJ 3 of 5Capitol Rehabilitation And Healthcare CenterHarrisburg, PA 3 of 5Chelsea Rehabilitation And Healthcare CenterGoochland, VA 3 of 5Exton Post AcuteExton, PA 3 of 5Hampden Post AcuteWilbraham, MA

Showing 40 of 86; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
QUINTO GUARDIAN LLCOrganizationDIRECT OWNERSHIP INTERESTsince 06/01/2014
UKR CONSULTING LLCOrganizationDIRECT OWNERSHIP INTERESTsince 06/01/2014
KOHN FAM TR GST EXEMPT UAD 3-25-13OrganizationINDIRECT OWNERSHIP INTERESTsince 12/31/2021
NFR 2020 IRRV TROrganizationINDIRECT OWNERSHIP INTERESTsince 01/01/2022
RSBRMK HOLDINGS LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 01/01/2022
SK 2013 INVESTMENT TR UA 03252013OrganizationINDIRECT OWNERSHIP INTERESTsince 01/01/2022
TRYKO GUARDIAN HOLDINGS LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 06/01/2014
UAK 2020 IRRV TROrganizationINDIRECT OWNERSHIP INTERESTsince 01/01/2022
YR 2013 INVESTMENT TRUST U/A/D 3/25/13OrganizationINDIRECT OWNERSHIP INTERESTsince 06/01/2014
CIBC BANK USAOrganization5% OR GREATER SECURITY INTERESTsince 06/02/2014
CROWLEY, JEFFREYIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 05/01/2025
NUGENT, MARKIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/18/2026
SMITH, JACINTAIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 05/01/2025
MARQUIS LIMITED LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2021
RELIANT PRO REHAB LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/18/2025
POSEN, MINDEEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2022
SOMESWARANANTHAN, JANARTHANANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2018
FLAGLER, OSHERIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 03/18/2025
KAHANOW, AVIVAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 03/18/2025
KOHN, SARAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 03/18/2025
KOHN, SEANIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 03/18/2025
ROKOWSKY, YITZCHOKIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 03/18/2025

CMS files one row per role, so the 30 rows in the source record cover these 22 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

12 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$14.8M
Net patient revenuemost recent cost report
-1.3%
Operating marginrevenue minus expenses
$982K
Related-party expense7% of expenses
Who pays — share of resident-days
Medicaid 57%Medicare 8%Other / private 35%

This home reported $982K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$344per resident / day
operating cost
$10,456per month
≈ monthly operating cost
$340per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225133. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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