Cape Cod Post Acute Care
383 South Orleans Road, Brewster, MA 02631 · For profit - Limited Liability company · 135 certified beds · (508) 240-3500 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 8 actual-harm citations
- a high number of inspection citations overall (69) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $298,483 in federal fines (most recent 2024-03-19)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 33.1% | 16.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 6.0% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.6% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 59.6% | 15.5% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.7% | 3.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 24.5% | 15.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 17.7% | 19.5% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 93.4% | 94.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.5% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 26.3% | 21.2% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 25.8% | 21.4% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.7% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 42.9% | 77.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 21.1% | 25.7% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 14.2% | 11.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 2.11 | 1.88 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.98 | 1.50 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
60.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 423 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 61.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 210 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 29% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 38% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 60.7%CMS range 56.1–65.7 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.3%CMS range 7.1–11.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 61.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 62.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 52.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.3%CMS range 5.0–10.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.87 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 135 beds and averages 125.4 residents a day — about 93% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.35 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.79 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.88 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.01 hrs/resident/day on weekends vs 3.49 on weekdays — 14% thinner on weekends. RN hours go from 0.87 to 0.61 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
69 citations, most serious first. The 18 most serious are shown; the remaining 51 are one tap away and print in full.
- Actual harm · H2024-03-19 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record reviews, and policy review, the facility failed to notify the physician about a change in condition in order to re-evaluate the potential need to alter the treatment plan for two Residents (#2, #61), out of a total sample of 24 residents. Specifically, the facility failed: 1. For Resident #2, to notify the physician regarding a 12.66% severe significant weight loss in three months (11/21/23 to 2/3/24) and 5.39% in one month (2/3/24 to 3/8/24); and 2. For Resident #61, to notify the physician regarding a 6.95% (10/21/23 to 11/21/23) severe significant weight loss in one month, as well as a 10.54% (10/21/23 to 1/25/24) severe significant weight loss in three months and an additional 10.74% severe significant weight loss in three months (11/30/23 to 3/18/24). Findings include: Review of the facility's policy titled Weight Assessment and Interventions, revised May 2019, included but was not limited to: - The multidisciplinary team will strive to prevent, monitor, and intervene for undesirable weight change for our residents. - Monthly weights…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Hcited before2024-03-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. Resident #2 was admitted to the facility in February 2021 with diagnoses including schizoaffective disorder, type II diabetes, hypertension, and depression. Review of the MDS assessment, dated 1/24/24, indicated Resident #2 had severe cognitive impairment as evidenced by a BIMS score of 6 out of 15. Further review of the MDS assessment indicated Resident #2 had a history of two or more falls and required assistance from staff for bed mobility, transfers, toileting, dressing and hygiene. On 3/12/24 at 10:17 A.M., the surveyor observed Resident #2 at the nurses' station seated in a high back wheelchair, leaning forward and to their right side. Resident #2 was observed to be restless in his/her wheelchair and continuously calling out I am going to fall. The surveyor observed Nurse #4 completing her morning medication pass down the hall from the Resident and then returning to the nurses' station. Nurse #4 was observed to approach Resident #2 and reassure them that they were safe in the wheelchair. On 3/12/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Hcited before2024-03-19 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review, and policy review, the facility failed to monitor the nutritional status for two Residents (#2, #61) with an unplanned significant weight loss, out of a total sample of 24 residents. Specifically, the facility failed: 1. For Resident #2, to continue to monitor the Resident's nutritional status after they experienced a severe significant weight loss of 12.66% in three months (11/21/23 to 2/3/24), resulting in a continued significant weight loss of 5.39% in one month (2/3/24 to 3/8/24) which the facility did not identify or address; and 2. For Resident #61, to continue to monitor the Resident's nutritional status after they experienced a severe significant weight loss of 6.95% in one month (10/21/23 to 11/21/23), resulting in a 10.54% severe significant weight loss in three months (10/21/23 to 1/25/24) and a 10.74% severe significant weight loss in three months (11/30/23 to 3/18/23) which the facility did not identify or address. Findings include: Review of the facility's policy titled Weight Assessment and Interventions, revised May…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-03-19 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interview, policy review, and record review, the facility failed for nine Residents (#24, #226, #49, #14, #26, #58, #94, #44, and #114), out of a total sample of 24 residents, to develop and implement individualized person-centered care plans to meet the resident's physical, psychosocial and functional needs. Specifically, the facility failed: 1a. For Resident #24, to develop and implement a care plan that identified risk factors as well as interventions designed to reduce or prevent the development of pressure related ulcers/injuries upon which the Resident developed a facility acquired full thickness unstageable (actual depth of ulcer is completely obscured by slough and/or eschar in the wound bed) left heel ulcer; and b. to develop and implement a care plan that identified risk factors as well as interventions designed to help prevent incidents/accidents upon which the Resident who had six total falls, one of which resulted in an acute left-sided 7th rib fracture, healing 5th and 6th rib fractures, and a closed head injury; 2a. For Resident #226, to develop…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-03-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the facility failed to ensure one Resident (#24), out of a total sample of 24 residents, received care and treatment per professional standards of practice to promote optimal wound healing and to prevent the development of a facility acquired unstageable (actual depth of ulcer is completely obscured by slough and/or eschar in the wound bed) left heel ulcer, full thickness. Specifically, the facility failed to conduct a timely Braden risk assessment upon admission to predict the Resident's level of risk for pressure ulcer development, complete an admission comprehensive skin assessment documented in the Resident's electronic health record (EHR), develop and implement a care plan that identified risk factors as well as interventions designed to reduce or prevent the development of pressure related ulcers/injuries, obtain orders and provide wound care treatments per wound consultant recommendations, and consistently off-load the Resident's heels and ensure weekly skin checks were completed per physician's orders.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Hcited before2022-08-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
3.) Resident #301 was admitted to the facility in June 2022 with diagnoses that included cellulitis, Chronic Obstructive Pulmonary Disorder (COPD), and difficulty walking. Review of the MDS assessment, dated 7/12/22, indicated the Resident had a BIMS of 13 out of 15 indicating Resident #301 is cognitively intact. Further review of the MDS indicated the Resident is totally dependent for transfers and requires extensive assist with ambulation. During an interview on 8/18/22 at 10:49 A.M., Resident #301 said he/she broke his/her leg after falling in the bathroom. The Resident said he/she tried to get up off the toilet and fell to the floor. Review of the Nurse's Progress Notes indicated the following: -7/23/22 at 7:12 P.M.: the Resident was found on the floor in the bathroom with his/her back against the wall. The note indicated the Resident was assisted to the wheelchair with the assist of two staff. -7/24/22 at 6:00 P.M.: the Resident had no apparent injuries and denied pain. -7/25/22 at 7:35 P.M.: the Resident complained of leg pain and could not participate with therapy. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Hcited before2022-08-24 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, record review, and policy review, the facility failed to ensure staff identified, addressed, and monitored significant weight changes for six Residents (#56, #71, #78, #79, #49, and #87) with unplanned, insidious (gradual), and/or significant weight changes, out of a total sample of 27 residents. In addition, the facility failed to weigh residents upon admission and not use hospital weights to conduct nutrition assessments, weigh residents according to physician's orders, re-check residents' weights timely when indicated, monitor food intake consistently, and implement nutritional interventions to prevent further insidious and significant weight loss. Specifically, the facility failed to: 1. Resident #56, reweigh the resident to ensure accurate weights, and failed to provide nutrition interventions when there was a significant weight loss; 2. Resident #71, weigh the resident upon admission and not use the hospital weight to conduct an initial assessment, weigh the resident weekly per physician's orders, and provide nutrition interventions when the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2022-08-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interviews, the facility failed to follow their policy and implement an individualized comprehensive plan of care to promote optimal healing and the prevention of a facility acquired unstageable left heel ulcer for one Resident (#87), out of a total sample of 27 residents. Specifically, the facility failed to: 1) Reposition the Resident every two hours, correctly off-load the Resident's heels, and ensure the Resident wore bilateral Prevalon boots per physician's orders; 2) Ensure the air mattress is set to the Resident's correct weight; and 3) Perform weekly skin assessments. Findings include: Review of the facility's policy titled Pressure Ulcer Injury Prevention Program, dated 2/18/22, indicated but was not limited to the following: Policy: Point Group care shall have a system in place that assures observations are timely and appropriate interventions are implemented and monitored and revised as appropriate and changes in condition are recognized evaluated reported to the resident's attending practitioner and other health care professionals…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-08 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure professional standards of practice were followed for two Residents (#39 and #24), out of a total sample of 23 residents. Specifically, the facility failed to ensure: 1. For Resident #39, a. The diagnosis of schizophrenia added after admission had supporting documentation in the medical record; and b. Eye ointment was administered per physician's orders and the physician was notified timely of the medication being unavailable for administration; and 2. For Resident #24, to follow Pharmacy/MD recommendation to do an Abnormal Involuntary Movement Scale (AIMS) test assessing for tardive dyskinesia (an involuntary neurological movement disorder that is usually a side effect of certain dopamine receptor blocking drugs). Findings include: Review of [NAME], Manual of Nursing Practice 11ed, dated 2019, indicated the following: -The professional nurse's scope of practice is defined and outlined by the State Board of Nursing that governs practice. Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-08 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure staff stored drugs and biologicals used in the facility in accordance with currently accepted professional principles. Specifically, the facility failed to: 1. Ensure open drinks were not stored in the medication freezer, in one of two medication rooms observed; and 2. Ensure medications are not left unsecured and unattended in the Resident room and on top of the medication cart, during a medication pass. Findings include: Review of the facility's policy titled Administering Medications, dated as revised April 2019, indicated but was not limited to the following: -Medications are administered in a safe and timely manner, and as prescribed. -The expiration/beyond use date on the medication label is checked prior to administering. When opening a multi-dose container, the date opened is recorded on the container. -During administration of medications, the medication cart is kept closed and locked when out of sight of the medication nurse or aide. -No medications are kept on top of the cart. The cart…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-08 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to ensure contact tracing and outbreak testing were completed on two occurrences in February 2025. Findings include: Review of the facility's policy titled Infection Prevention and Control Program, dated December 2023, indicated but was not limited to the following: -Outbreak Management is a process that consists of determining the presence of an outbreak, managing affected residents, preventing the spread, and documenting information about the outbreak. Review of the facility's policy titled Contact Tracing-Residents, dated July 2023, indicated but was not limited to the following: -Contact tracing is a method of identifying those who may have been exposed to COVID-19, to help track and prevent the transmission of COVID-19. -Close contact (exposure) is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-08 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide education, assess for eligibility, offer and administer Pneumococcal vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations for four Residents (#19, #60, #61, #78), out of a total sample of five residents reviewed for immunizations. Findings include: Review of the facility's policy titled Vaccination of Residents, dated as last revised October 2019, indicated but was not limited to the following: -All residents will be offered vaccines that aid in preventing infectious diseases unless the vaccine is medically contraindicated. -Prior to receiving vaccinations, the resident or legal representative will be provided information and education regarding the benefits and potential side effects of the vaccinations. (See current vaccine information statements at Centers for Disease Control and Prevention (CDC) website for educational materials.) Review of the facility's policy titled Pneumococcal Vaccine, dated as last…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-08 · tag F0887 — patternEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide education, assess for eligibility, offer and administer COVID-19 vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations for five Residents (#54, #19, #60, #61, #78), out of a total sample of five residents reviewed for immunizations. Findings include: Review of the facility's policy titled Vaccination of Residents, dated as last revised October 2019, indicated but was not limited to the following: -All residents will be offered vaccines that aid in preventing infectious diseases unless the vaccine is medically contraindicated. -Prior to receiving vaccinations, the resident or legal representative will be provided information and education regarding the benefits and potential side effects of the vaccinations. (See current vaccine information statements at Centers for Disease Control and Prevention (CDC) website for educational materials.) Review of the facility's policy titled COVID-19 Vaccinations, dated as last revised March 20,2024, indicated but was not limited to the following:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-08 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure quality of care based on professional standards of practice for one Resident (#20), out of a sample of 23 residents. Specifically, the facility failed to ensure staff fully assessed Resident #20 who was observed to be in respiratory distress, resulting in a delay in treatment. Findings include: Review of the facility's policy titled Change in a Resident's Condition or Status, dated as last revised February 2021, indicated but was not limited to the following: -Our facility promptly notifies the resident, his or her attending physician, and the resident representative of changes in the resident's medical/mental condition and/or status. -The nurse will notify the resident's attending physician when there has been: a significant change in the resident's physical/emotional/mental condition. -The nurse will record in the resident's medical record information relative to changes in the resident's medical/mental condition or status. Review of the facility's policy titled Resident Examination and Assessment,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-08 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed for one Resident (#89), with a history of trauma, out of a total sample of 23 residents, to assess the history of trauma and failed to develop a plan of care accounting for the Resident's experiences and preferences to eliminate or mitigate triggers that may cause re-traumatization. Findings include: Review of the facility's policy titled Trauma Informed Care and Culturally Competent Care, dated as last revised August 2022, indicated but was not limited to the following: -To address the needs of trauma survivors by minimizing triggers and/or re-traumatization. -Trauma results from an event, series of events, or set of circumstances that is experienced by an individual as physically or emotionally harmful or life threatening and that has lasting adverse effects on the individual's functioning and mental, physical, social, emotional, or spiritual well-being. -Trauma-Informed Care is an approach to delivering care that involves understanding, recognizing, and responding to the effects of all types of trauma. A trauma-informed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-08 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to ensure food was properly stored in the walk-in refrigerator in the main kitchen. Findings include: Review of the 2022 Food Code by the U.S. Food and Drug Administration (FDA), revised January 2023, indicated but was not limited to: 3-501.17 Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking. (B) Except as specified in (E) - (G) of this section, refrigerated, READY-TO-EAT TIME/TEMPERATURE CONTROL FOR SAFETY FOOD prepared and PACKAGED by a FOOD PROCESSING PLANT shall be clearly marked, at the time the original container is opened in a FOOD ESTABLISHMENT and if the FOOD is held for more than 24 hours, to indicate the date or day by which the FOOD shall be consumed on the FDA Food Code 2022 Chapter 3. Food Chapter 3 - 29 PREMISES, sold, or discarded, based on the temperature and time combinations specified in (A) of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-29 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents (Resident #1), who required physical assistance of staff with Activities of Daily Living (ADL), the Facility failed to ensure they maintained a complete and accurate medical record, related to Certified Nurse Aide (CNA) ADL Flow Sheets, when daily documentation by CNA's (for all three shifts) were not consistently completed, with flow sheets left blank. Findings include: Review of the Facility Policy titled, Point of Care (POC) Documentation, dated 10/08/24, indicated the following: -Certified Nurse Aides (CNA) will document resident care in the electronic health record module POC; -CNA's will provide resident care in accordance with each resident's individualized plan of care which can be accessed from within POC; -CNA's will document the resident's self-performance, and the support provided for activities of daily living, including: bed mobility, transferring, toileting, dressing, bathing, eating, personal hygiene and locomotion.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-24 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents (Resident #1), who was experiencing a decline in condition, was on comfort measures at end of life and receiving Hospice Services, the Facility failed to ensure that nursing followed acceptable standards of practice related to complete and accurate documentation in clinical records regarding documentation of his/her decline in condition up to and including his/her death, and that an RN pronouncement had been done. Findings include: Review of the Facility Policy titled, Charting and Documentation, dated revised [DATE], indicated the following: -all services provided to the resident, or any changes in the resident's medical or mental condition, shall be documented in the resident's medical record; -all observations, medications administered, services performed, etc., must be documented in the resident's medical record; -all incidents, accidents, or changes in the resident's condition must be recorded. Review of the Facility Policies…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 51 citations
- Potential for harm · Dcited before2024-07-24 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, for one of three sampled residents (Resident #1) who had physician orders for wound dressing changes, the facility failed to ensure they maintained complete and accurate resident Treatment Administration Records (TAR) in the Electronic Medical Record (EMR) when Resident #1's TAR's, related to documentation of dressing changes, were not consistently completed during the months of May 2024 and June 2024. Findings include: Review of the Facility Policy, Charting and Documentation, dated as revised January 2023, indicated that all services provided to the resident, or any changes in the resident's medical or mental condition, shall be documented in the resident's medical record. Observations, medications administered, services performed, etc., must be documented in the resident's clinical records. Documentation of procedures and treatments shall include care-specific details and shall include at a minimum: - Date and time the procedure/treatment was provided; - Name and title of the individual(s) who provided the care; - The assessment data and/or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-21 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure that after an administrative staff member (Director of Nurses #1) was made aware on 4/08/24 that Resident #1 was found with an injury of unknown origin (facial bruising), that it was reported to the Department of Public Health (DPH) within two hours, as required, when it was not reported to the DPH until 4/09/24, the following day. Findings include: Review of the Facility Policy titled Abuse, with a revision date of October 2022, indicated the Facility prohibits the mistreatment, neglect, and abuse of residents by anyone. The Policy indicated the following: -all alleged violations involving abuse, neglect, exploitation, and/or misappropriation of resident property will be thoroughly investigated by the facility under the direction of the Administrator and in accordance with state and federal law; -the facility will thoroughly investigate, under the direction of the Administrator, all injuries of unknown source to determine if abuse or neglect was involved; -an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-03-19 · tag F0679 — failed to provide activities — widespreadProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 6. Resident #58 was admitted to the facility in October 2023 with diagnoses including: Alzheimer's dementia and depression. Review of the most recent BIMS for Resident #58 indicated he/she was severely cognitively impaired with a score of 1 out of 15 and his/her healthcare proxy (HCP) was invoked. Review of the medical record indicated the Resident's last Activity Assessment and documentation was completed on 10/31/23 and indicated but was not limited to the following information: - Religious/Spiritual information: Resident #58 is Catholic and would be interested in attending religious services and receiving religious visits. - Interests/Preferences: gardening, music, Boston sports, movies, newspapers, cats and being with people is number one thing he/she enjoys - Participation Expectations: Family would like the Resident to attend groups, although he/she cannot partake, they believe the stimulation of being near other people would be beneficial. Unable to be independent in any situation but the staff can put on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-03-19 · tag F0680 — widespreadEnsure the activities program is directed by a qualified professional.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, the facility failed to ensure the activity program was directed by a qualified professional from November 17, 2023, through the survey exit date 3/19/24. Findings include: During the entrance conference on 3/12/23 at 9:30 A.M., the Administrator said the facility did not have an Activity Director. During an interview on 3/13/24 at 3:55 P.M., Activity Assistant #2 said she had started at the facility in January 2024 with no previous experience in activities or long-term care. During an interview on 3/14/24 at 11:35 A.M., Activity Assistant #3 said she had started at the facility in January 2024, with no previous activity experience, and was currently transitioning out of the activity department to the laundry department. During an interview on 3/14/24 at 12:13 P.M., Activity Assistant #1 said she had started at the facility in 2019 and was a part time activity assistant and that she was not responsible for any oversight of the activity department. During an interview on 3/14/24 at 12:15 P.M., Activity Assistant #1, #2 and #3 said they were the only activity staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-03-19 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on document review and interview, the facility failed to conduct and implement a comprehensive facility wide assessment that was inclusive of resources necessary to provide both emergency and day to day care of the population the facility currently serves. Specifically, the facility failed to: 1. Consistently and accurately identify and implement their nursing staffing pattern for optimal resident care; and 2a. Ensure the identification for residents with special treatments and conditions the facility consistently provides services for such as IV medications, isolation and quarantined individuals with infectious disease, those requiring dialysis, and the level of assistance with activities of daily living, and b. Provide a full-time Activities Director to meet the needs of the residents. Findings include: Review of the Facility Assessment, dated as last revised: 3/8/24, indicated but was not limited to the following: Persons involved in completing/updating assessment: Administrator, Director of Nurses (DON), Medical Director, Food Service Director (FSD), Building Services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-19 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure residents in one of two dining areas experienced a dignified and homelike dining experience. Findings include: On 3/12/24 at 12:05 P.M., the surveyor made the following observations on the North Two Unit dining room: - Fourteen residents were seated at various tables in the dining room. - Staff members were delivering meal trays to the residents off the first lunch truck that had arrived on the unit. - At 12:08 P.M., seven out of the 14 residents in the dining room area were served their lunch meal. One out of four residents seated at the table closest to the television was not served a meal. One out of two residents seated at the table by windows was not served a meal. Two residents seated at table diagonally positioned to the television were not served a meal. Three residents seated at a table closest to the entrance of the dining area were not served a meal. - At 12:14 P.M., the second lunch truck arrived on the unit. - The last resident in the dining room was served their meal at 12:23 P.M., 15 minutes after the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-19 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on a resident group meeting, staff interviews, and document review, the facility failed to ensure grievances and concerns from the Resident Council were documented to ensure they were acted upon timely and included the facility response and rationale for response. Findings include: Review of the facility's policy titled Resident Council, last revised January 2023, indicated the following: -Resident Council meetings should be held monthly -meeting minutes will be recorded by designated staff representative -minutes from the previous month will be reviewed at the start of every meeting before opening up the meeting for new concerns -concerns that are raised at the meeting must be recorded in minutes and followed with a concern/response form filled out by the designated staff representative and addressed to the corresponding Department Head to provide a resolution. Concern/response forms must be completed within 7 days of being issued. During the entrance conference on 3/12/24 at 9:40 A.M., the surveyor requested three months of Resident Council minutes, with approval from the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-19 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 5. Review of the facility's policy titled Physician - Consultations, dated as last revised 10/2022 indicated but was not limited to the following: -It is the policy of this organization that all residents receive medical care in a timely manner. -Follow up: to be done within the time frame requested by the consultant and approved by attending physician. Resident #108 was admitted to the facility in April 2023 with diagnoses which included urinary retention. Review of the MDS assessment, dated 1/10/24, failed to indicate a BIMS had been completed. Review of the MDS Assessment, dated 10/17/23, indicated Resident #108 had scored a 15 out of 15 on the BIMS, indicating he/she was cognitively intact. Review of the medical record indicated Resident #108 was hospitalized in June 2023. Review of the Discharge summary, dated [DATE], indicated but was not limited to the following: -Resident was treated for a urinary tract infection (UTI) in the setting of self-straight catheterization. -Out-patient follow up with urology.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-19 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, policy review, and interview, the facility failed to follow their policy and professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to: 1. Properly label and date food products, and maintain safe and clean equipment in two of two nourishment kitchenettes; 2. Handle ready-to-eat food (food which does not require cooking or further preparation prior to consumption) utilizing proper hand hygiene to prevent cross contamination (transfer of pathogens from one surface to another). In addition, to ensure the use of gloves was limited to a single use task; and 3. Properly label and store resident food items in the Southwest Unit medication refrigerator which was unintended for resident food storage use. Findings include: 1. Review of the facility's policy titled Food From Outside, last revised 1/2023, indicated but was not limited to: - Food brought by family/visitors that is left with the resident to consume later will be labeled and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-19 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections within the facility. Specifically, the facility failed to: 1a. Implement COVID-19 testing every 48 hours for all staff during a COVID-19 outbreak for 11 out of 11 sampled staff members in accordance with their policy, state, and national standards, when the facility was experiencing an outbreak of COVID-19 infections, and b. Implement COVID-19 testing every 48 hours for all residents during a COVID-19 outbreak in accordance with their policy, state, and national standards, when the facility was experiencing an outbreak of COVID-19 infections; 2. Ensure staff adhered to infection control protocols for personal protective equipment (PPE) use when providing care and services to residents requiring precautions to prevent the possible spread of germs and illnesses; and 3. Maintain an accurate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-19 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure medications were not self-administered without a physician's order and an assessment for self-administration was completed for one Resident (#41), out of a total sample of 24 residents. Findings include: Review of the facility's policy titled Self-Administration of Medications, revised January 2023, indicated but was not limited to the following: - The resident may request to keep medications at bedside for self-administration in accordance with Resident Rights. - Criteria must be met to determine if a resident is both mentally and physically capable of self-administering medication and to keep accurate documentation of these actions. - In addition to general evaluation of decision-making capacity, the nurse will perform a more specific skill assessment, this can be accomplished on paper or through EHR system. - If residents are determined to be able to self-administer: (a) the nursing staff will determine who will be responsible (the resident or the nursing staff) for documenting that medications were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-19 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the facility failed to ensure one Resident (#94), out of a total sample of 24 residents, was assessed for a less restrictive device based on the Resident's medical symptoms. Findings include: Review of the facility's policy titled Restraint Use, dated as revised 1/2023, indicated but was not limited to the following: Physical restraints are defined as any manual method or physical or mechanical device, material or equipment attached or adjacent to the resident's body that the individual cannot easily remove which restricts freedom. - the use of restraints may only be used to ensure the immediate physical safety of the resident and must be discontinued at the earliest possible time - restraints may only be used when less restrictive interventions have been determined to be ineffective to protect the resident or others from harm - the type of restraint must be the least restrictive intervention that will be effective to protect the resident or others from harm - the use of the restraint shall be based on a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-19 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interview, the facility failed to ensure staff developed and implemented a baseline care plan within 48 hours of the resident's admission, which included the instructions needed to provide effective and person-centered care to the resident and provide the resident and/or their representative with a summary of the baseline care plan for two Residents (#38 and #108), out of a total sample of 24 residents. Specifically, the facility failed: 1. For Resident #38, to provide him/her a written summary of the baseline care plan by completion of the comprehensive care plan and document receipt of the information within the Resident's clinical record; and 2. For Resident #108, to develop and implement a baseline care plan for the Resident's urinary retention, indwelling Foley catheter, and need for straight catheterization (insertion of a catheter into the bladder to drain urine which is then removed once the bladder is empty). Findings include: Review of the facility's policy titled Care Plans - Baseline, revised October 2022, indicated but was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-19 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to ensure care plans were reviewed with the interdisciplinary team (IDT) as required for one Resident (#2), out of a total sample of 24 residents. Specifically, the facility failed to review and revise the fall care plan with the IDT after each Minimum Data Set (MDS) assessment. Findings include: Review of the facility's policy titled Comprehensive Care Plan, revised October 2022, included but was not limited to: - A comprehensive, person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychological and functional needs is developed and implemented for each resident. - The IDT, in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident. - The IDT reviews and updates the care plan when there has been a significant change in the resident's condition; when the desired outcome is not met; when the resident has been re-admitted to the facility from a hospital stay; and at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-19 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, policy review, and record review, the facility failed to provide services, equipment and assistance for one Resident (#26), out of a total sample of 24 residents, to prevent the decline and discomfort of his/her left-hand contracture. Findings include: Review of the facility's policy titled Appliances - Braces/Slings/Splints, dated as revised 10/2022, indicated but was not limited to the following: - in order to protect the safety and well-being of residents, and to promote quality care, this facility uses appropriate techniques and devices for appliances, splints, braces and slings - the facility policy is to assure all splints, braces, slings, etc. are used appropriately and cared for properly and upper and lower extremities are maintained in a functional position - Therapy evaluates splints/device/appliance at a minimum of quarterly for effectiveness and documents continued need Nursing: - ensures proper donning (putting on) and doffing (taking off) appliances is known by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-19 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure one Resident (#108), was not catheterized unless required by his/her clinical condition to manage urinary continence/incontinence and prevent urinary tract infections (UTI), out of a total sample of 24 residents. Specifically, the facility failed for Resident #108 to ensure staff provided training and education on self-catheterization technique, provided education on symptoms and complications, evaluated, and re-evaluated the Resident's ability to self-catheterize, developed, and implemented a care plan timely, and to make a follow up appointment with a urologist as recommended. Findings include: Review of the facility's policy titled Incontinence-Urine-Assessment and Management, dated as last revised 1/2023, indicated but was not limited to the following: -The staff and practitioner will appropriately screen for and manage individuals with urinary incontinence. -Identification and management of UTI will follow relevant clinical guidelines. -Functional and/or cognitive capabilities or limitations…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-19 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed for one Resident (#49), out of a total sample of 24 residents, to ensure staff provided the necessary care and services in accordance with professional standards of practice. Specifically, the facility failed to maintain sanitary conditions of oxygen (O2) tubing and equipment to help decrease the risk of potential contamination and infection and administer the O2 flow rate per physician's orders. Findings include: Review of the facility's policy titled Oxygen Therapy, revised October 2022, indicated but was not limited to the following: -Failure to administer Oxygen appropriately can result in serious harm to the patient. -Oxygen is administered according to physician's order. -Review the resident's care plan to evaluate for any special needs the residents may have. -Flow rate must be adjusted by a Licensed Nurse. -Tubing Change - Oxygen cannula tubing, without humidification, is changed weekly and as needed. -Concentrator filters should be washed at least weekly or as needed. Resident #49 was admitted to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-19 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and policy review, the facility failed to ensure staff implemented dialysis care and services consistent with professional standards of practice for one Resident (#226), out of one total Resident receiving dialysis, by a. providing ongoing communication between the nursing facility and dialysis facility, and b. consistently documenting assessments of the Resident's condition and left Arteriovenous (AV) fistula (surgically created for hemodialysis treatment) site. Findings include: Review of the facility's policy titled Dialysis Management, revised October 2022, indicated but was not limited to the following: -Residents receiving hemodialysis treatments will be assessed and monitored to ensure quality of life and well-being. -On admission the resident will be assessed to determine access type. The site will be observed for function and signs and symptoms of infection. -The nurse will obtain orders for monitoring of site, and interventions as appropriate. Orders to include are to observe shunt for thrills and bruits every shift; report any abnormal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-19 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and policy review, the facility failed to ensure monthly medication regimen reviews were maintained as part of the permanent medical record and failed to ensure recommendations made by the pharmacy consultant were addressed timely for 1 Resident (#69), out of 5 residents selected for an unnecessary medication review. Findings include: Review of the facility's policy titled Pharmacy Consultant Med (medication) Review, last revised January 2023, indicated the following: -The Pharmacy Consultant should report irregularities to the attending physician, medical director, and DON (Director of Nurses) with the resident's medication regimen -The Pharmacy Consultant will document his/her findings and recommendation on the monthly drug regimen review report -The unit manager/designee will make sure all recommendations are acted upon Review of the facility's policy titled Abnormal Involuntary Movement (AIMS), last revised October 2022 indicated an AIMS test would be completed by a licensed nurse every six months for residents on antipsychotic therapy.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-19 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure staff stored and properly labeled all drugs and biologicals used in the facility in accordance with currently accepted professional principles. Specifically, the facility failed to: 1. Ensure staff properly labeled, once opened, all drugs and biologicals stored in one of three medication carts reviewed; and 2. Ensure one (North 1 Unit) of three medication storage rooms reviewed was locked and secured. Findings include: 1. Review of the facility's policy titled Storage of Medications, dated 2017, indicated but was not limited to the following: -Certain medications or package types such as ophthalmics, once opened, require an expiration date shorter than the manufacturer's expiration date to ensure medication purity and potency. -When the original seal of a manufacturer's container or vial is initially broken, the container or vial will be dated. -The nurse shall place a date opened sticker on the medication and enter the date opened and the new date of expiration. The expiration date of the vial or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-19 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide one Resident (#26), out of a total sample of 24 residents with a meal consistent with his/her allergies. Findings include: Resident #26 was admitted in December 2020 with diagnoses including: Hemiplegia and hemiparesis (one-sided muscle weakness or paralysis) affecting the left non-dominant hand and polyneuropathy (the damage of multiple peripheral nerves resulting in problems with sensation, coordination and or function). Review of the most recent Brief Interview for Mental Status (BIMS), dated 12/6/2023, indicated Resident #26 was cognitively intact with a score of 15 out of 15 and made his/her own decisions. During an interview on 3/12/24 at 8:59 A.M., Resident #26 said he/she has a consistent issue of being delivered strawberry jam on his/her breakfast tray and that he/she has an allergy to strawberries. Review of the medical record for Resident #26 indicated Allergies: strawberries was documented on: - the current physician's orders, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-19 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure services were coordinated with the hospice provider to implement the resident's plan of care as required in the provider contract agreement for two Residents (#12 and #70), out of a total sample of 24 residents. Specifically, the facility failed: 1. For Resident #12, to provide ongoing documentation, and maintain a complete medical record of services to ensure prompt and effective communication and continuity of care for the Resident. 2. For Resident #70, to provide ongoing documentation, and maintain a complete medical record of services to ensure prompt and effective communication and continuity of care for the Resident. Findings include: Review of the facility's policy titled Hospice Services, last revised January 2023, indicated but was not limited to the following: - Our facility contracts for hospice services for residents who wish to participate in such programs. - When a resident participates in the hospice program, a coordinated plan of care between the facility, hospice agency, and resident/family will be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-19 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interview, the facility failed to implement policy and procedures to ensure residents/resident representatives were educated on benefits and potential side effects of immunizations, documented consent, or refusal of the immunization, and offered and administered the influenza and pneumococcal immunization in a timely manner for one out of five residents sampled. Specifically, the facility failed for Resident #32, to educate on benefits and potential side effects, offer the immunizations, and document in the medical record consent/refusal for the influenza and pneumococcal vaccines. Findings include: Review of the facility's policy titled Influenza Vaccination/Control, dated as last revised 2/2023, indicated but was not limited to the following: -The facility follows current guidelines and recommendations for the prevention and control of seasonal influenza. -The Infection Preventionist (IP)/designee will educate, promote, and oversee the administration program of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-19 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interview, the facility failed to implement policies and procedures to ensure residents/resident representatives were educated on benefits and potential side effects, documented consent or refusal of the immunization and offered and administered the COVID-19 immunization and/or booster in a timely manner for 1 out of 5 residents sampled. Specifically, the facility failed for Resident #61 to educate, offer, and administer the immunization, and document in the medical record consent/refusal. Findings include: Review of the facility's COVID-19 Vaccination policy, undated, indicated but was not limited to the following: -It is the policy of this facility to offer and encourage all residents to receive the COVID-19 vaccine per the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and Department of Public Health (DPH) guidelines and recommendations. -The residents will be offered the vaccine upon admission and at intervals decided by their physician (MD) in accordance with the CDC, CMS, and DPH…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-20 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for five of eight sampled residents (Resident #2, #7, #8, #5 and #6), the Facility failed to ensure medications were administered in accordance with the acceptable standards of nursing practice, when scheduled medications were administered late. Findings include: Review of the Facility's Policy, titled, Medication Administration, dated as revised 10/2022, indicated: -Medications must be administered in accordance with the orders, including any required time frame. -Medications must be administered within one hour of their prescribed time. Review of the Facility's Policy titled, Medication Pass - Liberalized, dated January 2023, indicated: -medication will be given within the time code for which it is carried; -medications ordered to be given at a specific time will be administered within one hour of that time; Review of the Northeast Two Low Unit's 9/19/23 Census Report, indicated that there were 20 residents residing on that side of the Unit. During an interview on 9/19/23 at 10:41 A.M., Minimum Data Set (MDS) Nurse #2 said that she came in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-20 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of eight sampled residents (Resident #8), who was alert, oriented and whose preference include being able to receive a shower, the Facility failed to ensure nursing staff honored his/her right to self-determination related to his/her choice of receiving a weekly shower. Findings include: Review of the Facility's Policy titled, Activities of Daily Living (ADL) Support, dated as last revised October 2022, indicated that residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good personal hygiene including bathing. Review of the Facility Policy's titled, ADL - Bath/Shower, dated as last revised October 2022, indicated that it is the policy of the facility to shower residents to cleanse and refresh the resident, observe the skin, and to provide increased circulation. Review of the Facility's Policy titled, Resident Rights, dated as last revised October 2022, indicated that residents have the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-20 · tag F0727 — failed to provide required RN coverage — isolatedHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, the facility which maintained an average daily occupancy of greater than 60 residents (averaging 113 residents per day), failed to ensure the Director of Nurses (DON) did not serve as a charge nurse on a unit. Findings include: Review of the Facility's Job Description for The Director of Nurses (DON), indicated the Director of Nurses reported to the Administrator, and was responsible for assuming the total responsibility for deliverance of quality resident care through the development and management of nursing personnel, fiscal resources, and maintenance of a safe environment. The DON was responsible for frequent rounds on all nursing units to evaluate resident care and provide support to nursing personnel. The DON manages nursing personnel including recruitment, selection, position assignment, orientation, in-service education, supervision, evaluation and termination. The Policy further indicated that the DON develops and revises departmental policies and procedures to assure compliance with Federal, State, Department of Public Health and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-20 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, the facility failed to ensure narcotic reconciliation was completed and documented for four of four medication carts. Findings include: Review of the Facility's Policy titled, Narcotic Count, dated as revised October 2022, indicated the following: -the on-coming and the off-going nurses assigned to the medication cart will be responsible for ensuring the accuracy of the controlled drug count; -proper count procedure should be completed by both nurses standing at the cart and validating the number of narcotics matches the amount on the page and that every page not signed out in the index is reviewed; -verify that the number of individual controlled drugs matches the number on the declining inventory on each identified page; -continue the process until the full index has been checked and the controlled medications have been viewed and accounted for by the on-coming nurse; -once the nurse has accepted the count, signed off on the controlled medication count acknowledgment page in the back of the book and accepts the keys, it is then that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-08-24 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure there was sufficient staff available to provide nursing services and care required to meet the residents' needs. Specifically, the facility failed 1) For Resident #78, to ensure that he/she was out of bed for all meals per physician's orders; 2) For Resident #63, to ensure that a urinalysis was obtained timely, resulting in a delay of 11 days; 3) For Resident #40, to ensure that the staff provided supervision to a scheduled urology appointment, resulting in a delay of care; 4) For 27 out of 27 sampled residents, to ensure scheduled assessments were completed timely; 5) For Resident #32, to ensure showers were provided as scheduled; and 6) For Residents #87 and #46, to ensure morning ADL (activities of daily living) care was provided timely and at the Residents' preferred time. Findings include: 1. Resident #78 was admitted to the facility in March 2022 with diagnoses which included Type 2 Diabetes and hemiplegia and hemiparesis following Cerebral Infarction. Review of Resident #78's Physician's Orders,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-08-24 · tag F0726 — failed to have competent, trained nursing staff — widespreadEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and in-service documentation review, the facility failed to ensure that the nursing staff received the appropriate competencies and skill sets necessary for the care and treatment of residents. Specifically, the facility failed to ensure annual competencies were completed and documented for 2 out of 2 certified nursing assistants (CNAs) and 2 out of 2 licensed nurses. Findings include: According to the Board of Registration in Nursing, 244 CMR 9.00: Standards of Conduct, a competency is defined as the application of knowledge and the use of affective, cognitive, and psychomotor skills required for the role of a nurse licensed by the Board and for the delivery of safe nursing care in accordance with accepted standards of practice. Competency is a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully. 1) Throughout the Recertification Survey (8/16/22 through 8/24/22), the surveyors identified concerns across multiple care areas including but not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-08-24 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview, the facility failed to ensure that food is stored, prepared, and distributed in accordance with professional standards. Specifically, the facility failed to: 1.) Ensure that food was stored, prepared, and distributed under sanitary conditions; 2.) Ensure that the dish machine was chemically sanitizing dishware at the proper concentration, to reduce/destroy bacteria that may potentially cause food borne illness to individuals that were a high-risk population; and 3.) Ensure three unit kitchenette/refrigerators were maintained in a sanitary manner to store food and fluid. Findings include: 1. During the initial kitchen tour on 8/16/22 at 8:50 A.M., the surveyor, accompanied by the Food Manager (FM), observed the following sanitation concerns: -The two ice scoops, located in the scoop holder, were observed to have debris on the surface and the interior of the scoop holder was dirty. The FM said the scoops and holder are cleaned monthly when the ice machine is cleaned. -The interior of the ice machine had specks of black dots,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-08-24 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Facility Assessment review and staff interview, the facility failed to identify resources based on the resident population to determine the necessary care, support services, and educational resources (in-servicing) needed to care for residents. Specifically, the facility failed to: 1) Fully document the acuity of the patient population, including assistance with activities of daily living and number of residents requiring specialized treatments; 2) Address the use of agency and traveler staff and the education and resources needed for the continued use of agency and traveler staff needed to fill licensed nurses and Certified Nursing Assistant (CNA) staff positions; 3) Address the use of Resident Care Assistants for the care and treatment of residents and the required oversight and education required during the COVID-19 pandemic; 4) Implement the identified education resources including a computerized educational program and annual competencies with licensed and CNA staff members; and 5) Implement the identified Safety Committee Meetings to include the inspection of bed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-08-24 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to designate an individual who had specialized training in infection prevention and control to be responsible for the facility's Infection Prevention and Control Program (IPCP). Findings include: During the entrance conference on 8/16/22 at 9:40 A.M., the Director of Nurses (DON) said the Infection Preventionist has been out on leave. She said the facility does not have a back-up Infection Preventionist within the facility who meets the qualifications to oversee the program, therefore she has been overseeing the IPCP program at the facility. The Director of Nurses further said, there is one nurse within the facility who has begun the training, but it has not been completed at this time. During an interview on 8/17/22 at 2:46 P.M., the Director of Nurses said the Infection Preventionist has been out and last worked in the facility on 7/12/22. She said since that time she has been responsible for the IPCP at the facility. The Director of Nurses said she did not have any specialized training in infection prevention and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-24 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to evaluate the effectiveness and revise the comprehensive care plan for seven Residents (#56, #82, #81, #65, #63, #26, and #301), out of a total sample of 27 residents. Specifically, the facility failed: 1. For Residents #56, #82, #81, #65, #63, and #26, to review and revise the Residents' care plan after each fall; and 2. For Resident #301, to review and revise the care plan for the resident's skin condition and treatments provided. Findings include: 1. a) Resident #56 was admitted to the facility in September 2021 with diagnoses that included Alzheimer's disease and hypertension. The Resident was hospitalized for a repair of a fractured hip in March 2022. Review of the medical record indicated a new care plan was developed on 3/3/22 for an actual fall with surgical intervention (ORIF right femoral shaft), poor balance, and unsteady gait. -The interventions included: *1:1 attention and supervision when possible *floor mat on both sides of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-24 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and staff interview, the facility failed to ensure that services provided met professional standards of quality for 16 Residents (#79, #26, #99, #60, #100, #353, #351, #49, #56, #82, #301, #81, #63, #65, #37, and #71), out of a total sample of 27 residents. Specifically, the facility failed 1.) For Residents #79 and #26, to complete an assessment for wandering/elopement risk and provide a rationale for the intervention of a wander bracelet prior to its implementation; 2.) Resident #99, to complete a Restraint and Elopement Assessment as indicated; 3.) For Residents #60, #100, #353, and #351 to obtain resident weights per the facility policy; 4.) For Resident #49, to follow a physician's order to complete a Physical Therapy evaluation; 5.) For Residents #56, #82, #301, #81, #63, #79, #65, #37, and #71, to ensure staff monitored the Residents following a fall for signs and symptoms of neurological complications, per the facility's policy; and 6.) For Residents #100, #49, #81,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-24 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and policy review, the facility failed to ensure that PRN (as needed) orders for psychotropic medications were limited to 14 days, unless documented by the attending physician or prescribing practitioner that it is appropriate to extend beyond 14 days for four Residents (#79, #82, #8, and #38), out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Psychotropic Medication Use, last reviewed 2/18/22 included but was not limited to the following: - PRN orders for psychotropic drugs are limited to 14 days. - Except if the attending physician or prescribing practitioners believes that it is appropriate for the PRN order to be extended beyond 14 days based on an evaluation of the resident for the appropriateness of that medication. - The physician shall document the rationale in the resident's medical record and indicate the duration for the PRN order. 1.) Resident #79 was admitted to the facility in April 2022 with diagnoses that included dementia with behavioral disturbance and anxiety. Review of the Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-24 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff and resident interviews, and record review, the facility failed to ensure that food and drink were palatable, attractive, and served at a safe and appetizing temperature. Findings include: During an interview on 8/16/22 at 8:00 A.M., Resident #44 said the food is terrible and the soup is bad and not hot. During an interview on 8/16/22 at 11:21 A.M., Resident #100 said, The food is pretty bad. During an interview on 8/16/22 at 1:50 P.M., Resident #41 said, I've had better food. During a group meeting with the surveyors on 8/18/22 at 1:00 P.M., there were 17 residents in attendance, and some of them had comments about the food including: -Resident #19 said the coffee is not hot. -Resident #32 said the hot chocolate is barely tepid, and there is no ice or cold drinks. -Resident #23 said the food is cold. On 8/23/22 at 7:45 A.M., the surveyor requested a test tray to be sent to the 2 North unit. The test tray was placed on the food cart at 7:57 A.M, the food cart left the kitchen at 7:59 A.M. and arrived on the unit at 8:00 A.M. After the last tray was passed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-24 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, and to help prevent the development and potential transmission of communicable diseases and infections, including COVID-19. Specifically, the facility failed to: 1. Ensure rapid antigen testing was conducted in a manner that is consistent with current standards of practice established by State and Federal agencies to maintain proper infection control and follow universal precautions for biohazard material; 2. Ensure staff applied and maintained Personal Protective Equipment (PPE) while caring for a resident with Clostridioides difficile (CDIFF) (a bacterial infection of the intestinal tract. It is highly contagious as infecting spores are easily spread and can last on surfaces for extended periods), for one Resident (#65) out of a total sample of 27 residents; and 3. Ensure the appropriate signage was placed outside a resident's room who was not up to date with COVID-19 vaccinations, during…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-24 · tag F0886 — failed to test for COVID-19 as required — patternPerform COVID19 testing on residents and staff.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, document review, and interviews, the facility failed 1. To ensure rapid antigen testing was conducted in a manner that is consistent with current standards of practice established by State and Federal agencies to maintain proper infection control and ensure the validity of the test results; and 2. To document in the resident records that testing was offered, completed (as appropriate to the resident's testing status), and the results of each test during a COVID-19 outbreak for five out of five residents on the identified outbreak unit. Findings include: 1. Review of Binaxnow Covid-19 AG Card (PN 195-000) - Instruction for use, as indicated in the Department of Public Health Memorandum, dated 10/28/21 indicated the following: - Treat all specimens as potentially infectious. Follow universal precautions when handling samples, this kit and its contents. - Proper sample collection, storage, and transport are essential for correct results. - Inadequate or inappropriate sample collection,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-24 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the facility failed to ensure that residents maintained the right to a dignified existence. Specifically, the facility failed to ensure that for one Resident (#40), out of two residents who required the use of a urinary foley catheter, a privacy cover was used to cover their drainage bag. Findings include: Resident #40 was admitted to the facility in May 2022 with a diagnosis of urinary retention. Review of the facility's policy titled Catheter Drainage Bag, dated 11/2019, indicated the following: - When out of bed, utilize a privacy bag to cover the drainage bag Throughout the recertification survey (8/16/22 through 8/24/22), the surveyor made the following observations: - 08/16/22 at 02:49 P.M., Resident #40 was sitting in a wheelchair in the doorway of his/her room. A urinary catheter bag was clipped to the front of the wheelchair with urine visible. There was no privacy bag being used. - 08/17/22 at 09:02 A.M., Resident #40 was sitting in a wheelchair in the doorway of his/her room following breakfast. A urinary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-24 · tag F0551 — isolatedGive the resident's representative the ability to exercise the resident's rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure that a [NAME] Treatment Order (court approved treatment plan for the administration of antipsychotic medications) was obtained for one Resident (#99) who had a legal guardian and was prescribed and received an antipsychotic medication, out of a total sample of 27 residents. Findings include: Resident #99 was admitted to the facility in May 2021 with diagnoses of early onset dementia with behavioral disturbances, major depressive disorder, and mood disorder. Review of the Minimum Data Set (MDS) assessment, dated 08/2/22, indicated the Resident received an antipsychotic medication daily and on a routine basis. Review of the medical record indicated that a guardian was appointed through the court for Resident #99 prior to admission to the facility. Review of the Physician's Orders indicated the following: -Risperdal tablet 0.25 milligrams (MG), give one tablet by mouth one time per day at 9:00 A.M., initiated 9/2021. -Risperdal tablet 0.5 MG,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-24 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and policy review, the facility failed to ensure residents and/or their representatives were fully informed in advance and given information necessary to make health care decisions including the risks and benefits of psychotropic medications prior to their use for one Resident (#38), out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Psychotropic Med Consent, dated 11/19, indicated the following: - Prior to administering psychotropic medications, consent should be obtained for their use. - The written consent form shall be kept in the resident's medical record. Resident #38 was admitted to the facility in December 2021 with a diagnosis of bipolar disorder. Review of the current Physician's Orders for Resident #38 indicated the following: -Fluoxetine (antidepressant) 40 milligrams: Give one capsule by mouth one time per day. Review of Resident #38's Medication Administration Record (MAR) indicated he/she was receiving Fluoxetine daily per physician's orders. Review of the medical record failed to indicate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-24 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff developed and implemented a comprehensive care plan for three Residents (#79, #301, and #58), out of a total sample of 27 residents. Specifically, the facility failed: 1.) For Resident #79, to ensure staff developed a comprehensive care plan for the care and treatment of a laceration with sutures; 2.) For Resident #301, to ensure staff developed a comprehensive care plan for the care and treatment of a pressure area to the left heel; and 3.) For Resident #58, to ensure staff developed a comprehensive care plan for a left hemiparesis hand contracture present upon admission. Findings include: 1.) Resident #79 was admitted to the facility in April 2022. Review of the medical record indicated that in July 2022 the Resident fell and sustained a laceration to his/her left temple. The Resident was transferred to the hospital for treatment and received two sutures to his/her left temple. The Physician ordered for Bactroban 2% (a skin ointment that prevents bacteria from growing on the skin) daily. Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-24 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to perform a rehabilitative (rehab) screen upon admission, resulting in an eight week delay in receiving skilled rehab services for a contracted left hand for one Resident (#58), out of 27 sampled residents. Finding include: Resident #58 was admitted to the facility in June 2022 with diagnoses including a stroke with left sided paralysis. Review of Resident #58's Nursing Evaluation-V7, dated 6/10/22, indicated but was not limited to the following: Musculosketal: -Paralysis checked with left side noted -Contractures was not checked, no contractures noted History of Pain: -Frequency of indicator of pain: Less than daily, more than weekly. -Location of pain: left hand and left foot. -Pain interferes with: sleep -What causes pain to worsen? Moving around -Current pain medication regime: Tylenol and narcotics -Current non-pharmacological interventions: Repositioning Review of the Physician's Orders indicated the following: -6/10/22-Physical therapy, occupational therapy, and speech therapy as indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-24 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interviews, the facility failed to ensure one Resident (#99), out of a sample size of 27 residents, was provided with individualized and meaningful activities to address the resident's customary routines, preferences, and choices to enhance the resident's well-being. Findings include: Resident #99 was admitted to the facility in May 2021 with diagnoses which included early onset dementia with behavioral disturbances, major depressive disorder, mood disorder, and adult failure to thrive. Review of the Minimum Data Set (MDS) assessment, dated 08/02/22, indicated the Resident received an antipsychotic medication daily and on a routine basis. Review of the medical record indicated that a guardian was appointed through the court for Resident #99 prior to admission to the facility. Review of the Physician's Orders indicated the following: -Risperdal tablet 0.25 milligrams (MG), give one tablet by mouth one time per day at 9:00 A.M. initiated 9/2021. -Risperdal tablet 0.5 MG, give one tablet by mouth two times daily at 2:00 P.M. and 7:30 P.M.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-24 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and policy review the facility failed to: 1.) Label medications and biologicals in accordance with currently accepted professional principles, and include the appropriate accessory and cautionary instructions, and the expiration date when applicable; and 2.) Store all drugs and biologicals in locked compartments and permit only authorized personnel to have access for 2 out of 6 medication carts. Findings include: 1.) Review of the policy titled, Medication Storage, with a review date of [DATE], indicated but was not limited to the following: -Medications and biologicals be labeled in accordance with currently accepted professional principles and include - appropriate accessory and cautionary instructions - expiration date when applicable On [DATE] at 2:55 P.M., the surveyor and Nurse #7 inspected the Southwest first floor Med cart 2 medication cart. The medication cart was observed to have one over-the-counter medication bottle that had no expiration date located in the medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-24 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to obtain laboratory services as ordered by the physician for two Residents (#63, #38), out of 27 sampled residents. Findings include: 1.) Resident #63 was admitted to the facility in July 2022 with diagnoses of cerebrovascular accident with right sided weakness and diabetes. Review of the medical record indicated Resident #63 presented with a decline in function, so the Nurse Practitioner (NP) ordered a urinalysis, culture and sensitivity (UA C&S) on 8/12/22. Review of a Nurse's Note, dated 8/12/22, indicated that a UA C&S was ordered and needed to be obtained. Further review of the medical record indicated a Nurse's Note, dated 8/22/22, indicated the UA C&S had not been obtained. (This is 11 days after the initial physician's order was written.) Review of the Physician's Orders, dated 8/11/22 and 8/15/22, indicated that orders for a UA C&S to be obtained were written on both these days. Review of the NP's Progress Note, dated 8/22/22, indicated the urine had still not been collected. During an interview on 8/23/22 at 9:58…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-24 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and review of facility grievances, the facility failed to accommodate one Resident's (#32) allergy to strawberries, out of a total sample of 27 residents. Findings include: Review of Resident #32's most current Physician's Orders, Care Plan, and Nutrition Assessment, all indicated the Resident had an allergy to strawberries. Review of a Resident Council Resolution form, dated 5/18/22, indicated Resident #32 completed a grievance during the Resident Council meeting that he/she was allergic to strawberries and had been getting strawberry yogurt on his/her breakfast tray. On 5/31/22, the Activity Director had documented that the Resident's concern had been resolved. During an interview on 8/18/22 at 5:30 P.M., Resident #32 came out of his/her room and said, I have strawberries on my tray and I'm allergic to strawberries. Resident #32 said he/she had previously submitted a complaint, on 5/18/22, to the dietary department of his/her concern. During an interview on 8/24/22 at 11:30 A.M., the Food Manager and Dietitian were made aware of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-24 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to maintain documentation in the medical record of blood sugar results, for one Resident (#78), out of a total sample of 27 residents. Findings include: Resident #78 was admitted to the facility in March 2022 with a diagnosis of Type 2 Diabetes Mellitus. Review of the Physician's Orders for Resident #78 indicated the following: - Fingerstick in the morning related to Type II Diabetes Mellitus with diabetic neuropathy (7/21/2022). (A fingerstick is the blood glucose monitoring for diabetics using a glucometer) - If the FSBG (Fasting blood glucose) is less than or equal to 70 and the resident is responsive and able and willing to swallow, treat with 15-20 grams of carbohydrates and assess response, recheck the FSBG in 15 minutes (4-6 oz of orange juice). Every 15 minutes as needed if the FSBG is still less than or equal to 70, retreat with 15-20 grams of carbohydrates by mouth (4-6 oz of orange juice). Then is FSBG is greater than 70, monitor the resident and offer a snack within 30 minutes. Notify provider. (9/19/21) -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-03-19 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to complete a Minimum Data Set (MDS) assessment that accurately reflected the status of one Resident (#108), out of a total sample of 24 residents. Specifically, for Resident #108, Section C of the MDS, the Brief Interview for Mental Status (BIMS), was not assessed and Section H, indicated Resident #108 had an indwelling catheter and he/she did not. Findings include: Resident #108 was admitted to the facility in April 2023 with diagnoses which included urinary retention and chronic kidney disease. Review of the MDS assessment, dated 10/17/23, indicated Resident #108 had scored 15 out of 15 on the BIMS, indicating he/she was cognitively intact. Review of the MDS assessment, dated 1/10/2024, Section C, indicated the BIMS assessment was not completed and Section H, indicated Resident #108 had an indwelling catheter. Review of the physician's orders failed to indicate Resident #108 had an indwelling catheter. During an interview on 3/18/24 at 4:18 P.M., MDS Nurse #1 said Resident #108 is alert and oriented and the BIMS should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-03-19 · tag F0944 — patternConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and staff education review, the facility failed to ensure training on Quality Assurance and Performance Improvement (QAPI) was included as mandatory training for 11 out of 11 sampled staff members. Findings include: Review of the staff education/competency records failed to include mandatory training on the elements and goals of the QAPI program for the following staff: Nurse #1, Nurse #4, Nurse #6, Nurse #7 and Nurse #8 Certified Nursing Assistant (CNA) #2, CNA #9 and CNA #10 Activity Assistant #1, Activity Assistant #2 and Activity Assistant #3 During an interview on 3/15/24 at 12:34 P.M., the Staff Development Coordinator said she had not been providing staff with education on QAPI and this was not part of the orientation or the yearly in-service training.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$298,483 in federal fines across 1 penalty. 1 Medicare payment denial on record.
- $298,483 — penalty dated 2024-03-19
- Medicare payment denial — starting 2024-05-02 for 38 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to MARQUIS HEALTH SERVICES — 87 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.0 | -2.0 vs chain |
| Health inspection | 1 of 5 | 2.6 | -1.6 vs chain |
| Staffing | 2 of 5 | 2.3 | -0.3 vs chain |
| Quality measures | 3 of 5 | 4.3 | -1.3 vs chain |
The other 86 homes this chain runs (chain average 3.0★, per CMS)
Showing 40 of 86; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| SKILLED VENTURE LLC | Organization | DIRECT OWNERSHIP INTEREST | since 09/12/2024 |
| KAHANOW, AVIVA | Individual | INDIRECT OWNERSHIP INTEREST | since 10/31/2024 |
| ROKEACH, FRAIDE | Individual | INDIRECT OWNERSHIP INTEREST | since 10/31/2024 |
| FORBRIGHT BANK | Organization | 5% OR GREATER MORTGAGE INTEREST | since 10/31/2024 |
| HARMAN, DINA | Individual | MANAGING CONTROL - GOVERNING BODY; ADP OF THE SNF | since 01/13/2025 |
| LORDAN, NANCY | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/17/2025 |
| STEVENS, JOEL | Individual | MANAGING CONTROL - GOVERNING BODY; ADP OF THE SNF | since 01/13/2025 |
| VIROJA, YOGESH | Individual | MANAGING CONTROL - GOVERNING BODY; ADP OF THE SNF | since 10/31/2024 |
| MARQUIS LIMITED LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/11/2025 |
| RELIANT PRO REHAB LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/11/2025 |
| POSEN, MINDEE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 10/31/2024 |
| ZANFES, ZACHARY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 10/31/2024 |
| FLAGLER, OSHER | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 02/26/2025 |
| LEVOVITZ, TZVI | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 02/26/2025 |
| ROKOWSKY, YITZCHOK | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 07/22/2025 |
| CAPE COD PROPERTY LLC | Organization | ADP OF THE SNF | since 10/31/2024 |
| NFR 2020 IRRV TR | Organization | ADP OF THE SNF | since 01/11/2025 |
| QUINTO NEXGEN LLC | Organization | ADP OF THE SNF | since 01/11/2025 |
| RSBRMK HOLDINGS LLC | Organization | ADP OF THE SNF | since 01/11/2025 |
| SK NEXGEN TR | Organization | ADP OF THE SNF | since 01/11/2025 |
| TRYKO NEXGEN HOLDINGS LLC | Organization | ADP OF THE SNF | since 01/11/2025 |
| UAK 2020 IRRV TR | Organization | ADP OF THE SNF | since 01/11/2025 |
| UKR NEXGEN LLC | Organization | ADP OF THE SNF | since 01/13/2025 |
| YK NEXGEN TR | Organization | ADP OF THE SNF | since 01/13/2025 |
| YR NEXGEN TR | Organization | ADP OF THE SNF | since 01/13/2025 |
CMS files one row per role, so the 34 rows in the source record cover these 25 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
14 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.1M paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225667. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.