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Optalis Health & Rehabilitation at Leonard

1700 Leonard Street NE, Grand Rapids, MI 49505 · For profit - Corporation · 69 certified beds · (616) 885-2118 Medicare & Medicaid certified

Call the home — (616) 885-2118 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0602) — cited Mar 2024
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited Mar 2024
  • a high number of inspection citations overall (27) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • nursing-staff turnover (62%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
422 Plymouth Ave NE · (616) 294-0010 · Call to confirm hours
Pharmacy
1225 Leonard St NE · (616) 459-6203 · Call to confirm hours
Grocery
Save A Lot<0.1 mi
1625 Leonard St NE · (616) 459-9010 · Call to confirm hours
Park
2100 Chelsea Rd NE · Typically dawn to dusk
Place of worship
950 Ball Ave NE · (616) 456-8473

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased9.4%10.8%15.4%better
Long-stay residents who lose too much weight2.8%5.4%5.4%better
Long-stay residents with a catheter left in their bladder0.9%0.8%0.9%typical
Long-stay residents with a urinary tract infection1.9%1.5%2.0%typical
Long-stay residents with depressive symptoms4.0%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury6.8%3.0%3.3%worse
Long-stay residents whose ability to walk worsened10.3%12.0%16.1%better
Long-stay residents on antianxiety or hypnotic medication13.3%19.4%18.9%better
Long-stay residents given the seasonal flu vaccine95.2%95.0%95.3%typical
Long-stay residents with pressure ulcers5.3%5.1%4.7%worse
Long-stay residents with worsening bladder/bowel control22.6%20.0%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table11.2%14.8%17.1%better
Short-stay residents who newly got an antipsychotic medication2.7%1.1%1.4%worse
Short-stay residents given the seasonal flu vaccine65.2%79.5%79.4%worse
Short-stay residents rehospitalized after admission19.9%24.0%22.6%better
Short-stay residents with an outpatient ER visit10.7%11.7%12.0%better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

10.8%U.S. median 10.7%
Went back to hospital
73.3%U.S. median 56.6%
Met the expected recovery
0.30U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.14hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 73.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 30 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.30 therapist hours per resident per day in 2026Q1 — more than 47% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 6.5–15.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge73.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge66.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge60.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified97.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.741.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.54
RN hours/ resident / day
0.87
LPN hours/ resident / day
1.99
Aide hours/ resident / day
3.39
Total nurse hours/ resident / day
0.24
RN hoursweekends
61.5%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 69 beds and averages 60.0 residents a day — about 87% occupied, or roughly 9 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.39 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.54 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.99 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.13 hrs/resident/day on weekends vs 3.50 on weekdays — 11% thinner on weekends. RN hours go from 0.66 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 62% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

11
deficiencies at the latest standard inspection (2026-04-09)
8
at the previous standard inspection (2025-02-26)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

27 citations, most serious first. The 10 most serious are shown; the remaining 17 are one tap away and print in full.

  • Potential for harm · E2026-04-09 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure menus were consistently followed for 5 (Residents #26, 50, 55, 3, and 63) of 15 residents reviewed for dining and 9 of 11 residents from a confidential resident council meeting with the potential to affect all residents who consume food/beverages from the facility's kitchen resulting in dissatisfaction with meals, being provided incorrect foods, and/or being provided incorrect serving sizes with the potential for decreased oral intake and weight loss.Findings include:Resident #26: Review of Resident #26's diet order, dated 12/7/25, stated, Diabetic (condition that affects blood sugar levels) / Consistent Carb (carbohydrate) / Controlled Carb diet . (A consistent carbohydrate diet meal plan is one that aims to provide a consistent amount of carbohydrates at each meal.) Review of Resident #26's brief interview for mental status, dated 2/18/26, was scored 15 which reflected she was cognitively intact.During an interview on 04/07/2026…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-09 · tag F0806 — failed to honor food preferences — pattern
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure food preferences were consistently honored for 4 (Residents #26, 1, 24, and 50) of 15 residents reviewed for dining and 11 of 11 residents from a confidential resident council meeting resulting in dissatisfaction with meals and the potential for decreased oral intake and weight loss. Findings include:Resident #26:Review of Resident #26's brief interview for mental status, dated 2/18/26, was scored 15 which reflected she was cognitively intact.During an interview on 04/07/2026 at 9:23 AM, Resident #26 was in her room and reported her meal tickets (a meal ticket indicated the residents' diet order, food preferences and other information to guide meal service) weren't followed consistently.During an observation and interview on 04/08/2026 at 8:11 AM, Resident #26 was served breakfast in her room. Resident #26's meal ticket on the tray indicated under .MEAL PREFERENCES. to provide 6 ounces of coffee and 8 ounces of sugar free punch.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-09 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain best practices in the food service area resulting in the potential to spread food borne illness to all residents that consume food from the kitchen.Findings include: On 4/7/2026 at 9:15 AM, an initial tour of the kitchen was conducted with Dietary Manager (DM) O. An interview with DM OO found that he has been in the position for a couple of months.On 4/7/26 at 9:37 AM, observation of the can opener on the preparation table found that the blade was covered in dried red debris. When asked if the can opener had been used today, DM OO asked staff working the in the kitchen, and stated no. On 4/7/26 at 9:43 AM, observation of the underside of the juice machine found accumulations of debris where the spouts are mounted to the unit. DM OO agreed he could see the accumulation on the underside of the machine and stated it should get cleaned daily. On 4/7/26 at 9:55 AM, observation of the clean utensils found one mechanical scoop with dried on food debris in the ladle portion of the scoop.On 4/7/26 at 10:00…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to ensure: 1.) facility staff's use of Personal Protective Equipment (PPE) for enhanced barrier and transmission based precautions, 2.) cleaning of shared resident equipment, and 3.) cleaning of respiratory equipment for 5 (Residents #17, #30, #50, #39 and #5 ) of 24 resident reviewed for infection control practices, resulting in the potential for the introduction of infection, cross-contamination, and disease transmission.Findings include:Enhanced Barrier Precautions Resident #39 Review of an admission Record revealed Resident #39 was originally admitted to the facility on [DATE] with pertinent diagnoses which included muscle weakness and chronic pain syndrome. Review of Resident #39's Care Plan revealed, (Resident #39) requires enhanced barrier precautions related to: Indwelling medical device. Date Initiated: 03/27/2026. Interventions: Staff will wear a gown and gloves during high contact resident activities. Date Initiated: 03/27/2026.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-09 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide care and services to promote dignity and respect in 1(Resident #39) of 24 residents reviewed for reviewed for dignity and respect ; and 6 of 11 residents from the confidential group meeting resulting in unmet care needs and the potential for feelings of diminished self-worth, sadness, and frustration. Findings include:Resident #39 Review of an admission Record revealed Resident #39 was originally admitted to the facility on [DATE] with pertinent diagnoses which included muscle weakness and chronic pain syndrome (a persistent, long-term pain condition lasting 3–6 months or more, often continuing after an initial injury has healed). Review of a Minimum Data Set (MDS) assessment for Resident #39, with a reference date of 3/10/26 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #39 was cognitively intact. Review of Resident #39's Care Plan revealed, Focus: (Resident #39) has ADL self-care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-09 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to honor resident preferences for customary routines and activities for 1 (Resident #39) of 24 reviewed for self-determination resulting in feelings of frustration and the potential for diminished quality of life.Findings include:Resident #39Review of an admission Record revealed Resident #39 was originally admitted to the facility on [DATE] with pertinent diagnoses which included muscle weakness and chronic pain syndrome. Review of a Minimum Data Set (MDS) assessment for Resident #39, with a reference date of 3/10/26 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #39 was cognitively intact. Review of Resident #39's Care Plan revealed, Focus: (Resident #39) has ADL self-care deficit related to (r/t) impaired mobility . Date initiated: 1/11/26. Interventions: ADL (Activities of Daily Living) assist of 2 staff. Date initiated: 3/27/26 . Focus: (Resident #39) needs assistance for meeting emotional,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-09 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure resident rooms were kept clean and in good repair for 3 (Resident #21, #22 and #30) of 24 Residents reviewed for home-like environment, resulting in emotional distress and a potential for increased risk of infection and/or injury.Findings include: Resident #21 Review of a Minimum Data Set (MDS) assessment for Resident #21 with a reference date of 3/1/26, revealed a Brief Interview for Mental Status (BIMS) assessment score of 15/15, which indicated the resident was cognitively intact. Section GG revealed Resident #21 was independent with self-propelling her wheelchair up to 50 feet. During an observation on 4/8/26 at 12:31pm, the walls in Resident #21 were noted to be in disrepair. Approximately 6 dime sized holes were noted in the walls of Resident #21's room, along with multiple areas of deep gouges and scraped off paint, including an area above the head of bed that contained sections 2x4 (inches) gouges in which the paint was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-09 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure proper discharge notifications were completed in 1(Resident #39) of 2 residents reviewed for discharge process, resulting in Resident #39 not receiving written notice of bed hold when she was discharged from the facility to the hospital. Findings include:Resident #39Review of an admission Record revealed Resident #39 was originally admitted to the facility on [DATE] with pertinent diagnoses which included muscle weakness and chronic pain syndrome. Review of Resident #39's Electronic Medical Record (EMR) revealed that Resident was transferred to the hospital on 1/16/26. This writer was unable to locate documentation of written notice of bed hold for Resident #39's transfer on 1/16/26. This writer requested documentation of written notice of bed hold for Resident #39's transfer on 1/16/26 via email to Nursing Home Administrator (NHA) A on 4/8/26 at 4:20 PM. During an interview on 4/8/2026 at 4:27 PM, NHA A and Director of Nursing (DON) B reported…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Past Non-Compliance
  • Potential for harm · D2026-04-09 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow professional standards of practice for medication administration that included administration and monitoring of a narcotic medication by a licensed professional in 1 (Resident #20) of 5 residents reviewed for medication administration, resulting in the potential for narcotic diversion, unrelieved pain, and the worsening of medical conditions. Findings include: Resident #20Review of an admission Record revealed Resident # 20 was originally admitted to the facility on [DATE] with pertinent diagnoses which included unspecified dementia (diagnosis used when cognitive decline, memory loss, and functional impairment are present, but the specific type (e.g., Alzheimer's, vascular) cannot be determined. Review of a Minimum Data Set (MDS) assessment for Resident #20, with a reference date of 2/18/26 revealed a Brief Interview for Mental Status (BIMS) score of 00/15 which indicated Resident #20 was severely cognitively impaired. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-09 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide appropriate Activities of Daily Living (ADL) care (provide showers and/or washing hair) for 2 (Residents #39 and Resident #21) of 4 residents reviewed for ADL care, resulting in the potential for avoidable negative physical and psychosocial outcomes for resident's who are dependent on staff for assistance. Findings include: Resident #39 Review of an admission Record revealed Resident #39 was originally admitted to the facility on [DATE] with pertinent diagnoses which included muscle weakness and chronic pain syndrome. Review of a Minimum Data Set (MDS) assessment for Resident #39, with a reference date of 3/10/26 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #39 was cognitively intact. Review of Resident #39's Care Plan revealed, Focus: (Resident #39) has ADL self-care deficit related to (r/t) impaired mobility . Date initiated: 1/11/26. Interventions: ADL (Activities of Daily Living)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 17 citations
  • Potential for harm · D2026-04-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure implementation of resident-specific comprehensive care plans for 2 residents (R13 and R52), and prevent the development of a pressure ulcer for 1 resident (R13) of 4 residents reviewed for pressure ulcers, resulting in the development of a pressure ulcer for R13 and the potential for skin breakdown for R52. Findings include: Resident #13 Review of an admission Record revealed Resident #13 was originally admitted to the facility on [DATE] with pertinent diagnoses which included limitations of activities due to disability. Review of a Minimum Data Set (MDS) assessment for Resident #13, with a reference date of 4/6/26 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #13 was cognitively intact. Review of Resident #13's ''Care Plan revealed, Focus: (Resident #13) has ADL (Activities of daily living) self-care deficit related to muscle weakness . Date initiated:1/13/26. Interventions: Bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00151905 Based on interview, and record review, the facility failed to provide adequate supervision in 1 resident (Resident #101) of 3 residents, reviewed for elopement, when Resident #101, who was actively exit seeking and a high fall risk, exited the facility unattended on 3/27/25 and descended 16 concrete steps to a parking lot, resulting in the potential for serious injury and/or harm. Findings include: Review of an admission Record revealed Resident #101 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: repeated falls, delusional disorder, parkinson's disease, and alzheimer's disease. Review of Resident #101's Wandering risk scale assessment dated [DATE] indicated a high risk to wander. Review of Resident #101's Care Plan revealed, .elopement risk r/t (related to) delusion at times when resident is confused due to lewy bodies (a gradual decline in mental abilities). Created on 2/24/2023 .Interventions: May wander or attempt to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Fcited before2025-02-26 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prepare food in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among all residents that consume food from the kitchen. Findings include: During the initial tour of the kitchen, at 9:25 AM on 2/24/25, it was observed that there was no available soap or paper towel at the only hand sink in the kitchen. When asked about the soap, Food Services Director (FSD) F stated that it ran out and he would have to get more from the basement. According to the 2017 FDA Food Code section 6-301.12 Hand Drying Provision. Each HANDWASHING SINK or group of adjacent HANDWASHING SINKS shall be provided with: (A)Individual, disposable towels . According to the 2017 FDA Food Code section 6-301.11 Handwashing Cleanser, Availability. Each HANDWASHING SINK or group of 2 adjacent HANDWASHING SINKS shall be provided with a supply of hand cleaning liquid, powder, or bar soap.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-26 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This deficient practice has two DPS's: DPS A Based on observation, interview, and record review, the facility failed to implement posted Enhanced Barrier Precautions (EBP) and don required Personal Protective Equipment (PPE) prior to providing direct resident care in 4 of 5 residents (Resident #9, #35, #24, & #10) reviewed for Enhanced Barrier Precautions, resulting in the potential for cross-contamination and the development and/or spread of infection to a vulnerable population. Findings include: Resident #9 Review of an admission Record revealed Resident #9 was a female, with pertinent diagnoses which obstructive uropathy (a blockage that hinders flow through the urinary system), dysphagia (difficulty swallowing), neuromuscular dysfunction of the bladder (a condition where the nerves controlling the bladder are damaged or not functioning properly), muscle atrophy (loss of muscle), and weakness. Review of a Minimum Data Set (MDS) assessment for Resident #9, with a reference date of 12/27/24, revealed a Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-26 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to update and revise the person centered care plan in a timely manner with appropriate interventions for 2 (Resident #3 and Resident #25) of 2 residents reviewed for comprehensive care plans, resulting in inaccurate reflection of the resident's status. Findings include: According to Long-Term Care Facility Resident Assessment Instrument (RAI) User's Manual Version 3.0, October 2018, Chapter 4.7 The RAI and Care Planning on page 4-8 indicated, .The care plan must be reviewed and revised periodically .The care plan should be revised on an ongoing basis to reflect changes in the resident and the care that the resident is receiving .Further review of the RAI Manual revealed under Chapter 4.8 CAA [Care Area Assessment] Tips and Clarifications on page 4-12, .The resident's care plan must be reviewed .and revised based on changing goals, preferences and needs of the resident and in response to current interventions . Resident #3: Review of admission Record revealed Resident #3 was a male whose pertinent diagnosis which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure assistance with activities of daily living (ADL), specifically personal hygiene (shaving) and changing resident clothes daily were provided for 2 of 4 residents (Resident #13 and Resident #54) reviewed for ADL care, resulting in unmet care needs and the potential for avoidable declines in overall health and wellness. Findings include: Resident #13 Review of admission Record revealed Resident #13 was originally admitted to the facility on [DATE] with pertinent diagnoses which included muscle wasting and atrophy (a condition that causes muscles to lose mass and strength). Review of a Minimum Data Set (MDS) assessment for Resident #13, with a reference date of 11/22/24 revealed a Brief Interview for Mental Status (BIMS) score of 11/15 which indicated Resident #13 was moderately cognitively impaired. Review of Resident #13's Care Plan revealed, Resident has an ADL self-care performance deficit r/t (related to)muscle weakness .Date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake # MI00146840. Based on observation, interview, and record review, the facility failed to implement consistent venous ulcer interventions, monitoring, and treatments consistent with physician orders for 1 of 5 residents (Resident #34) reviewed for wounds, resulting in the potential for worsening of wounds and further skin breakdown. Findings include: Review of admission Record revealed Resident #34 was originally admitted to the facility on [DATE] with pertinent diagnoses which included need for assistance with personal care. Review of Resident #34's Care Plan revealed, The resident has potential for impairment skin integrity r/t (related to) stump appliance, Fragile/Thin skin and edema to left leg,refusing to elevate lower extremities, DM (diabetes mellitus) CKD (chronic kidney disease), decrease mobility, incontinence, noncompliant with treatment and cares. Date Initiated: 10/15/2019. Interventions: .Follow physician orders for treatment of skin impairments. Refer to eTAR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-26 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement care plan interventions to prevent worsening of contractures for 1 (Resident #13) of 2 residents reviewed for range of motion resulting in the potential for worsening of contractures (a condition of shortening and hardening of muscles, tendons, or other tissue often leading to deformity and rigidity of joints). Findings include: Resident #13 Review of admission Record revealed Resident #13 was originally admitted to the facility on [DATE] with pertinent diagnoses which included muscle wasting and atrophy (a condition that causes muscles to lose mass and strength). Review of a Minimum Data Set (MDS) assessment for Resident #13, with a reference date of 11/22/24 revealed a Brief Interview for Mental Status (BIMS) score of 11/15 which indicated Resident #13 was moderately cognitively impaired. During an observation and interview on 2/24/25 at 11:43 AM, Resident #13 was lying in bed. It was noted that Resident #13's left hand was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to adequate respiratory care in 1 (Resident #35) of 1 resident reviewed for tracheostomy (surgical opening in the neck to help with air passage) care, resulting in breathing complications and risk for infection. Findings include: Review of an admission Record revealed Resident #35 was a male with pertinent diagnoses which included stroke, traumatic brain injury, GERD ( gastroesophageal reflux disease), chronic respiratory failure, dysphagia (swallowing disorder in the throat that impairs the ability to swallow), and history of pneumonia. Review of Care Plan for Resident #35, revised on 12/26/24, revealed the focus, .Resident has a old tracheostomy r/t (related to) respiratory failure prior to admission . with the intervention .Resident has a tracheostomy r/t surgery .The resident will have no s/sx (signs or symptoms) of infection through the review date .suction at bed side external trach site from increase secretions from trach site.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-26 · tag F0810 — isolated
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to provide or use adaptive feeding equipment correctly for 1 residents (Resident #25) of 1 residents reviewed for adaptive equipment needs, resulting in the potential for decreased independence of consuming food and fluids and weight loss. Findings include: Review of admission Record revealed Resident #25 was a male whose pertinent diagnosis included dysphagia oropharyngeal phase (swallowing disorder in the throat that impairs the ability to swallow). Review of Care Plan revised on 1/31/25 revealed, .(Resident #25) has a swallowing problem r/t (related to) complaints of difficulty or pain with swallowing medication and dysphagia . with the intervention .Alternate small bites and sips .Encourage resident to be up in his chair for all meals . Instruct, assist, and/or encourage resident to eat in an upright position, to eat slowly, and to chew each bite thoroughly .ASPIRATION PRECAUTIONS (FYI) . Review of Care Plan revised on 1/30/25, revealed, .(Resident #25) has nutritional problem or potential nutritional problem…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00144400 Based on observation, interview, and records review, the facility failed to safely transfer 1 of 3 residents (Resident #101) resulting in a fall and serious injury requiring a transfer to the hospital, and surgery to treat a distal left femoral (upper leg) fracture. Findings include: Review of an admission Record revealed Resident #101 was originally admitted to the facility on [DATE]. Review of a Minimum Data Set (MDS) assessment for Resident #101, with a reference date of 5/15/24 revealed a Brief Interview for Mental Status (BIMS) score of 14, out of a total possible score of 15, which indicated Resident #101 was cognitively intact. Review of Resident #101's [NAME] (care guide) and Care Plan prior to her fall on 4/25/24 revealed, .Transfers: Sit to stand x 2 assist . This had been created on 11/20/2023, and last revised on 4/12/2024. Review of Resident #101's current [NAME] and Care Plan revealed, .Transfers: mechanical lift Hoyer (mechanical lift) updated 4/30/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2024-03-14 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review the facility failed to provide activities of daily living care, including bathing, grooming for 3 residents (Resident #11, Resident #41, and Resident #16) of 15 sampled residents resulting in feelings of frustration, anxiety and self-consciousness. Findings include: Review of Fundamentals of Nursing- E-Book, (Kindle Locations 50742-50744). Elsevier Health Sciences. Kindle Edition. [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME]. revealed Personal hygiene affects patients' comfort, safety, and well-being. Hygiene care includes cleaning and grooming activities that maintain personal body cleanliness and appearance. Personal hygiene activities such as taking a bath or shower and brushing and flossing the teeth also promote comfort and relaxation, foster a positive self-image, promote healthy skin, and help prevent infection and disease. Resident #11 Review of an admission Record with a reference date of 8/6/21 revealed Resident #11 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-14 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide sufficient staff to meet resident needs in 4 of 9 residents (Resident #10, #11, #16, & #41) reviewed for sufficient staffing, resulting in long call light wait times, incontinence with feelings of embarrassment, missed showers/baths, and the potential for additional unmet needs. Findings include: According to [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME]. Fundamentals of Nursing - E-Book (Kindle Locations 1589-1592). Elsevier Health Sciences. Kindle Edition.Time management, therapeutic communication, patient education, and compassionate implementation of bedside skills are just a few of the essential skills you need. It is important for your patients to leave the health care setting with a positive image of nursing and a feeling that they received quality care. Your patients should never feel rushed. They need to feel that they are important and are involved in decisions and that their needs are met .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-14 · tag F0801 — pattern
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview the facility failed to employ either a full time Registered Dietitian or Certified Dietary Manager to provide oversight of kitchen and clinical nutritional services. This deficient practice has the increased potential to result in food service sanitation failures, food borne illness, or inadequate assessment of high-risk residents. Findings include: During an interview with Food Service Director (FSD) C, at 10:50 AM on 3/12/24, it was found that she was not a Certified Dietary Manager (CDM) and that the facilities dietitian is part time, and covers one or two other buildings. When asked if she was planning on taking the CDM course, FSD C stated that she would like to start the course but is waiting to see when that will be. When asked how long she has worked at the facility, FSD C stated it will be two years in June. An interview with Administrator A, at 10:22 AM on 3/14/24, found that the facility plans on enrolling FSD C into the CDM course, but is awaiting payment approval as they work with their new parent company.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-14 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure infection control practices were followed to ensure adequate cleanliness of resident shared equipment (transfer lifts) which was reviewed for infection control resulting in the potential for bacterial harborage, cross contamination, and the spread of disease to a vulnerable population. Findings include: In an observation on 3/12/24 at 9:50 AM., noted a sit to stand lift parked by room [ROOM NUMBER]. The base of the lift was soiled with dust, debris and food crumbs. Noted the handle bar, knee pad area (where residents shins are placed for stabilization while being lifted to a standing position) were visibly soiled with a white dried crusted substance. In an observation on 3/12/24 at 10:35 AM., noted a sit to stand lift parked by room [ROOM NUMBER]. The base of the lift was soiled with dust, debris and food crumbs. Noted the handle bar, knee pad area were visibly soiled with a white dried crusted substance. In an observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-14 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake # MI00139675. Based on interview, and record review, the facility failed to prevent misappropriation of a residents' narcotic (controlled substances) medications for 1 (Resident #163) of 4 residents reviewed for abuse/misappropriation resulting in missing pain medication, and the potential for uncontrolled pain and discomfort. Findings include: Review of an admission Record revealed Resident #163, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: acute kidney failure. Review of a Minimum Data Set (MDS) assessment for Resident #163, with a reference date of 9/7/23 revealed a Brief Interview for Mental Status (BIMS) had not been completed as Resident #163 was in the facility less than 12 hours. Review of Resident #163's Physicians Orders dated 9/7/23 revealed: Oxycodone HCl Oral Tablet 5 MG (Oxycodone HCl) Give 3 tablet by mouth every 4 hours as needed for pain Review of a Facility Reported Incident (FRI) dated 9/10/23 revealed: Incident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · D2024-03-14 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to maintain complete and accurate medical records for 2 residents (Resident #16 and Resident #40) of a total sample of 15, resulting in a potential for delay in treatment or inappropriate treatment during an emergency. Findings include: Resident #16 Review of an admission Record with a reference date of 8/27/20 revealed Resident #16 was admitted to the facility with pertinent diagnoses that included: peripheral vascular disease (circulatory condition causing reduced blow flow), diabetes mellitus (abnormal metabolism of carbohydrates causing elevated blood sugar levels), and atherosclerotic heart disease (condition causing plaque buildup on artery walls). The section labeled Advanced Directives on the document was blank. Review of a Minimum Data Set (MDS) assessment with a reference date of 1/25/24 revealed Resident #16 was re-admitted to the facility following a hospitalization. Review of physician orders for Resident #16 on 3/12/24 revealed no order related to the resident's code status. Review of a medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to OPTALIS HEALTH & REHABILITATION — 36 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.4+0.6 vs chain
Health inspection 3 of 51.9+1.1 vs chain
Staffing 3 of 52.4+0.6 vs chain
Quality measures 4 of 54.3-0.3 vs chain
The other 35 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Greenfield Rehab and Nursing CenterRoyal Oak, MI 1 of 5Optalis Health & Rehabilitation at Kent-CrossingGrand Rapids, MI 1 of 5Optalis Health & Rehabilitation of Bloomfield HillBloomfield Hills, MI 1 of 5Optalis Health & Rehabilitation of WhitehallWhitehall, MI 1 of 5Optalis Health & Rehabilitation of WyomingWyoming, MI 1 of 5Optalis Health and Rehabilitation of Grand RapidsGrand Rapids, MI 1 of 5Optalis Health and Rehabilitation of KingsfordKingsford, MI 1 of 5Optalis Health and Rehabilitation of Three RiversThree Rivers, MI 1 of 5Pickaway Manor Care CenterCircleville, OH 1 of 5The Lakeland CenterSouthfield, MI 1 of 5West Park Care Center LLCColumbus, OH 2 of 5Monterey Care CenterGrove City, OH 2 of 5Optalis Health & Rehabilitation of MuskegonMuskegon, MI 2 of 5Optalis Health and Rehabilitation at St. FrancisSaginaw, MI 2 of 5Optalis Health and Rehabilitation of CantonCanton, MI 2 of 5Optalis Health and Rehabilitation of Dearborn HeigDearborn Heights, MI 2 of 5Optalis Health and Rehabilitation of TroyTroy, MI 2 of 5Woodward Hills Health and Rehabilitation CenterBloomfield Hills, MI 3 of 5Belle Fountain Nursing & Rehabilitation CenterRiverview, MI 3 of 5Canal Winchester Care CenterCanal Winchester, OH 3 of 5Evergreen Health and Rehabilitation CenterSouthfield, MI 3 of 5Four Seasons Nursing Center of WestlandWestland, MI 3 of 5Grand TheDublin, OH 3 of 5Mill Run Care CenterHilliard, OH 3 of 5New Albany Care CenterColumbus, OH 3 of 5Optalis Health & Rehabilitation of IoniaIonia, MI 3 of 5Optalis Health and Rehabilitation of Allen ParkAllen Park, MI 3 of 5Optalis Health and Rehabilitation of Ann ArborAnn Arbor, MI 3 of 5Optalis Health and Rehabilitation of Sterling HeigSterling Heights, MI 3 of 5RiverviewColumbus, OH 3 of 5ShorePointe Nursing CenterSt. Clair Shores, MI 4 of 5Fountain Bleu Health and Rehabilitation CenterLivonia, MI 4 of 5Shelby Health and Rehabilitation CenterShelby Township, MI 5 of 5Abbyshire Place Health And Rehabilitation Center LBidwell, OH 5 of 5Optalis Health and Rehabilitation of Grosse PointeGrosse Pointe Woods, MI

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
OM HOLDCO 7 LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 07/01/2025
PATEL, RAJANIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICERsince 07/01/2025
OPTUM MANAGEMENT SOLUTIONS. INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/01/2025
BOWERS, JAMESIndividualOPERATIONAL/MANAGERIAL CONTROLsince 07/01/2025
SHARON, ROBERTIndividualOPERATIONAL/MANAGERIAL CONTROLsince 07/01/2025
SOLAREWICZ, KRYSTYNAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/20/2026
ZIOMKOWSKI, MARYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/20/2026
1700 LEONARD ST NE PROPCO LLCOrganizationADP OF THE SNFsince 07/01/2025
CLIFTONLARSONALLEN LLPOrganizationADP OF THE SNFsince 07/01/2025
SCHLAUPITZ MADHAVANOrganizationADP OF THE SNFsince 07/01/2025
CONNER, MARIANNEIndividualADP OF THE SNFsince 07/01/2025

CMS files one row per role, so the 15 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$7.3M
Net patient revenuemost recent cost report
-17.2%
Operating marginrevenue minus expenses
$641K
Related-party expense8% of expenses
Who pays — share of resident-days
Medicaid 73%Medicare 3%Other / private 24%

About 73% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $641K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$401per resident / day
operating cost
$12,202per month
≈ monthly operating cost
$342per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235261. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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