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Optalis Health and Rehabilitation of Kingsford

1225 Woodward Avenue, Kingsford, MI 49801 · For profit - Limited Liability company · 107 certified beds · (906) 774-4805 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citation (F0565)1 immediate-jeopardy citation$130,734 in federal fines2 Medicare payment denials
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for mishandling residents’ money or property (F0565)
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (58) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $130,734 in federal fines (most recent 2025-06-26)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
1005 S Hemlock St · (906) 774-8110 · Call to confirm hours
Pharmacy
Shopko0.9 mi
500 S Carpenter Ave · (906) 774-7907 · Call to confirm hours
Grocery
1205 W Breen Ave · (906) 774-1323 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased12.4%10.8%15.4%better
Long-stay residents who lose too much weight2.2%5.4%5.4%better
Long-stay residents with a catheter left in their bladder1.9%0.8%0.9%worse
Long-stay residents with a urinary tract infection2.6%1.5%2.0%worse
Long-stay residents with depressive symptoms5.2%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury5.0%3.0%3.3%worse
Long-stay residents whose ability to walk worsened16.5%12.0%16.1%typical
Long-stay residents on antianxiety or hypnotic medication14.9%19.4%18.9%better
Long-stay residents given the seasonal flu vaccine98.6%95.0%95.3%typical
Long-stay residents with pressure ulcers10.3%5.1%4.7%worse
Long-stay residents with worsening bladder/bowel control22.3%20.0%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table23.8%14.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.2%1.1%1.4%worse
Short-stay residents given the seasonal flu vaccine98.1%79.5%79.4%better
Short-stay residents rehospitalized after admission8.6%24.0%22.6%better
Short-stay residents with an outpatient ER visit16.8%11.7%12.0%worse
Long-stay hospitalizations per 1,000 resident days0.711.841.67better
Long-stay outpatient ER visits per 1,000 resident days1.311.641.80better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

50.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 116 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

50.9%U.S. median 51.5%
Got home and stayed home
10.7%U.S. median 10.7%
Went back to hospital
66.2%U.S. median 56.6%
Met the expected recovery
0.30U.S. median 0.31
Therapy hours / resident / day
0.14hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 66.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 71 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.30 therapist hours per resident per day in 2026Q1 — more than 49% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF50.9%CMS range 40.6–58.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.7%CMS range 7.2–15.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge66.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge49.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge62.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.1%CMS range 4.4–11.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.061.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.69
RN hours/ resident / day
0.66
LPN hours/ resident / day
1.89
Aide hours/ resident / day
3.24
Total nurse hours/ resident / day
0.42
RN hoursweekends
45.5%
Total nursing turnover
23.1%
RN turnover

How full it usually is: this home is certified for 107 beds and averages 85.4 residents a day — about 80% occupied, or roughly 22 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.24 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.69 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.89 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 3.39 on weekdays — 15% thinner on weekends. RN hours go from 0.80 to 0.42 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 46% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2025-06-26)
18
at the previous standard inspection (2024-05-29)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

58 citations, most serious first. The 14 most serious are shown; the remaining 44 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2024-05-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #38 (R38) A review of R38's medical records revealed admission to the facility on [DATE] with diagnoses including non-displaced intertrochanteric fracture of right femur (fracture of long bone leg between the greater and lesser trochanter), dementia, hypertension, congestive heart failure, osteoarthritis, sarcopenia (age related progressive loss of muscle mass and strength), difficulty in walking, transient ischemic attack, and cerebral infarction without residual deficits. R38's Brief Interview for Mental Status (BIMS) from 4/11/24 indicated a score of 0/15, indicating R38 had severe cognitive impairment. A physician's order dated 12/12/23 at 4:17 PM revealed the following: Cleanse R38's right hip incision site with normal saline and apply band-aids to area every dayshift. Monitor surgical incision to right hip area every shift for signs and symptoms of infection, bleeding. Follow up with physician as needed. Document in progress note. R38's records revealed she had an admission Evaluation (whole body…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-06-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement safety measures during transportation to an outside appointment for 1 Resident (#22) of 3 residents reviewed for accidents/hazards. This deficient practice resulted in harm for Resident #22 who sustained 4 fractures (both bones in lower legs broken), and a large laceration requiring sutures on right footAll times are in Eastern Daylight Time (EDT) unless otherwise notedFindings include:Resident #22 (R22)Review of the Minimum Data Set (MDS) assessment dated [DATE], revealed admission to the facility on 3/15/18 with active diagnoses that included: dementia, depression, and type 2 diabetes mellitus. R22 scored 8 of 15 on the Brief Interview for Mental Status (BIMS) assessment reflective of moderate cognitive impairment. During an interview on 6/24/25 at 3:41 p.m., R22 reported that her legs hurt and were painful.Review of Incident report titled Injury dated 2/3/25 read in part, .incident description per Registered Nurse (RN) N. Van…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-03-26 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake(s): MI00151324, MI00151372 Based on observation, interview and record review the facility failed to provide sufficient staffing to ensure resident needs were met timely for three Residents (#4, #5, & #3) of five residents reviewed for staffing concerns. This deficient practice resulted in Resident #4 being left wet and soiled for extended periods of time and unmet care needs including oral care, and grooming with the potential to affect all 75 residents. Findings include: Resident #4 (R4) On 3/26/25 at 2:35 PM., Registered Nurse (RN) B was interviewed and reported R4 needs assistance to get in and out of bed, take showers, perform oral care and to be provided overall daily grooming (ADLs). RN B reported Certified Nurse Aides (CNA's) are extremely short staffed. RN B reported many residents do not get their grooming daily. RN B reported there are a lot of agency staff that don't show up, call in and/or cut corners on care for residents. RN B reported there were several times in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-11-12 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This deficiency pertains to Intake #MI00147846. Based on interview and record review, the facility failed to timely obtain and process physician orders for respiratory assessment, treatment, and radiology diagnostics for one Resident (R1) of three residents reviewed for quality of care. This deficient practice resulted in harm when R1 was hospitalized related to severe respiratory distress and fluid volume overload. Findings include: All times documented are Eastern Standard Time (EST) unless otherwise noted. Review of R1's Minimum Data Set (MDS) admission assessment, dated 10/15/24, revealed R1 was admitted to the facility on [DATE] with active diagnoses that included heart failure, renal insufficiency, diabetes mellitus, anxiety disorder, and encounter for surgical aftercare following surgery on the circulatory system. R1 was documented as having had a major surgical procedure in the 100 days prior to admission that required active care during the SNF (skilled nursing facility) stay. R1's noted admission…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-13 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the timely acquisition, administration, and disposition of oral targeted cancer medication for 1 Resident (R1) of 1 resident reviewed for pharmacy services. This deficient practice resulted in missed doses of an oncologist (cancer physician) prescribed medication, the potential of reduced efficacy and progression of disease, and resident dissatisfaction with care.Findings include:During an interview on 5/13/26 at 10:05 a.m., when asked about any facility concerns, Resident #1 (R1) stated, . I have been on cancer medicine for 8 years now - they used a medicine and that cancer medicine cost [thousands of dollars] a month. My [Native American] [NAME] furnishes that medicine for me . I got in here and I turned that medicine over to them. The new supply came in, and the post office reassured my provider that it reached the post office on May 1st. Now it is gone. For three days I have not had my cancer medicine. For 2,400 days before that I never…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-13 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the medical record contained accurate and complete information related to the facility's loss of oral chemotherapy medication for one Resident (#1) of one resident reviewed for a complete medical record, Findings include: Resident #1 (R1)During an interview on 5/13/26 at 10:05 a.m., when asked about any facility concerns, R1 stated, . I have been on cancer medicine for 8 years now - they used a medicine and that cancer medicine cost [thousands of dollars] a month. My [Native American] [NAME] furnishes that medicine for me . I got in here and I turned that medicine over to them. Now it is gone. For three days I have not had my cancer medicine. For 2,400 days before that I never missed a dose. I come to a professional health care facility and I miss three days .Review of R1's Minimum Data Set (MDS) assessment, dated 3/25/26, revealed R1 was admitted on [DATE] with active diagnoses that included prostate cancer and secondary bone cancer. R1 scored…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake 2715858.Based on interview and record review, the facility failed to monitor urinary output for one Resident (#10) of three residents reviewed for standards of practice with indwelling catheters.Findings include: Resident #10 (R10)Review of the Electronic Medical Record (EMR) revealed R10 was admitted to the facility on [DATE] and had diagnoses including neurogenic bladder, diabetes, paraplegia, and Stage 4 sacral pressure ulcer. Review of the Minimum Data Set (MDS) assessment, dated 11/05/2025, revealed R10 had mild cognitive impairment and required substantial/maximal assistance with personal hygiene and was dependent on staff for toileting hygiene bed mobility and transfers. Section H (Bladder and Bowel), of the MDS assessment revealed R10 had an indwelling urinary catheter.Review of R10's progress notes revealed the following:12/17/2025 at 10:35 a.m. Called [acute, inpatient hospital] for an update on resident: Catheter was changed again at the hospital and is being…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide adequate supervision for one Resident #1 (R1) of three residents reviewed for elopement. This deficient practice resulted in R1 leaving the facility unattended and the potential for falls and injury.This citation pertains to intake 2600151Findings include:Resident #1 (R1)Review of Minimum Data Set (MDS) assessment dated [DATE], revealed admission to the facility on 7/24/24, with active diagnoses that included anxiety disorder, depression and non-Alzheimer's dementia. R1 scored a 7 of 15 on the Brief Interview for Mental Status (BIMS) assessment reflective of severe cognitive impairment.Review of document titled Elopement dated 6/30/25, read in part .Resident was visualized by Admissions Director C ambulating towards [Name of business]. Resident entered the business. Admissions Director C notified staff she saw him walking outside. Registered Nurse (RN) D went to the [Name of business] and accompanied resident.Notes.wander guard(C) assessed upon…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-06-26 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to: effectively date mark potentially hazardous ready-to-eat food products, effectively clean food service equipment resulting in cross-contamination, bacterial harborage, and the increased potential for resident foodborne illness.Findings include:During a dining observation on 6/25/25 at 8:27 AM., noted in the main dining room found in one of the cabinet drawers was a individual small cup of what appeared to be brown sugar uncovered, open to air. The drawer had multiple individual packages of jellies, straws, and random condiments. The inside of the drawers along the cabinet wall were noted to be soiled with food crumbs and sticky substances. In a cupboard above the refrigerator a was clear storage container of yellow popcorn kernels. The container was noted to be yellowing, sticky, and grimy/greasy to the touch there was no date or label on the popcorn. Continued observations of dining on 6/25/25 at 8:59 AM., noted multiple packages of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-26 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to maintain a clean, comfortable environment throughout the facility and maintain clean sanitary linens and shower rooms for shared resident use. This resulted in a potential decreased satisfaction of living conditions and an increased potential for a bacterial harborage for residents residing in the facility.All times are in Eastern Daylight Time (EDT) unless otherwise notedFindings include:In an observation on 6/24/25 at 12:15 PM., upon entering the facility for annual recertification it was noted walking through the main door into the main common area that a strong smell of urine and musty warm air was evident. There were multiple residents in the main common area watching TV. The carpet was noted to be heavily soiled throughout the common area and the entire 2nd floor carpeting along the corridors/units had multiple stains, and an overall dirty appearance. There were floor box fans blowing warm air through the building.During an environmental tour on 6/25/25 at 3:21 PM., prompted by initial observations on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-26 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to appropriately assess one (Resident #60) out of four residents reviewed for safe self-administration of medication clinically appropriate. Findings include:All times are in Eastern Daylight Time (EDT) unless otherwise notedResident #60 (R60)On 6/24/25 at 2:37 PM, an observation and interview were conducted with R60 in their room. R60 was asked if they had any pain and R60 responded, Yes, normally at night and I take aspirin at night because of the pain from my recent shingles. R60 stated that she keeps the medication in her purse that her daughter brought in for her. R60 then showed this surveyor the medications that they had in their purse which contained acetaminophen 500 mg (milligrams), a stool softener, and a laxative. R60 then stated that she could take the acetaminophen every four hours if she wanted, and their clothing often irritated her skin where the shingles had been. On 6/25/25 at 9:10 AM, during an interview with R60 who was asked how their pain was today, replied, During the night the whole side…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-26 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY All times are in Eastern Daylight Time (EDT) unless otherwise noted.Based on interview and record review, the facility failed to ensure three Residents (#14, #18, & #57) of four residents reviewed for hospitalizations were provided with written notification of the bed hold policy when the residents were transferred to the hospital. Findings include:Resident #18 (R18) During an interview on 6/25/25 at 11:17 AM, R18 indicated they had been out to the local hospital during their stay at the facility a couple times, however they were not sure of the exact date.The medical record for R18 revealed a transfer to the hospital on 1/31/25 with a readmission on [DATE] and a second transfer to the hospital on 5/1/25 with a readmission on [DATE]. The medical record did not indicate a bed hold policy for either transfer was provided to R18 or their responsible party.Resident #57 (R57) During an interview on 6/24/25 at 12:54 PM, R57 indicated they had been out to the local hospital during their stay at the facility a few…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY All times are in Eastern Daylight Time (EDT) unless otherwise noted.Based on observation, interview, and record review, the facility failed to provide grooming and hand hygiene to one Resident (R30) of two residents reviewed for Activities of Daily Living (ADL). Findings include: All times are in Eastern Daylight Time (EDT) unless otherwise noted.Resident #30 (R30) was admitted to the facility 1/23/25 with diagnoses that included but were not limited to: metabolic encephalopathy (brain dysfunction), liver cancer, and muscle weakness.On 6/24/25 at 2:20 PM, R30 was observed sleeping in a recliner next to his bed. R30 was noted with visibly soiled hands with a brown-colored substance encrusted under the fingernails of each finger of both hands. The brown substance was embedded around the edges of each fingernail on both hands. A Minimum Data Set (MDS) assessment dated [DATE] documented R30 had impaired functional range of motion to both upper extremities and both lower extremities. The MDS indicated a Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure intravenous (IV) site procedure was documented, dated when initiated and orders were in place to ensure the site was changed per standards of practice for one (Resident #18) of one resident reviewed for quality of care. All times are in Eastern Daylight Time (EDT) unless otherwise notedFindings include: Resident #18 (R18)Review of R18's electronic medical record (EMR) revealed initial admission to the facility on 4/30/25 with diagnoses including diabetes mellitus, dementia, urinary tract infection with indwelling urinary catheter, and heart failure. On 6/25/25 at 3:13 PM, an observation was made of R18 during medication pass. R18 was observed to have an IV site in their left lower extremity in their forearm that had a dressing that was not dated. On 6/25/25 3:20 PM, an interview was conducted with Licensed Practical Nurse (LPN) U who was asked if the IV site needed to be dated and replied, Yes, and the current one needs to be replaced if there is no date because I don't know how long it has been there.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 44 citations
  • Potential for harm · Dcited before2025-06-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to appropriately maintain and store respiratory equipment in a sanitary manner for one (Resident #31) of one resident reviewed for respiratory care. All times are in Eastern Daylight Time (EDT) unless otherwise noted.Findings include:Resident #31 (R31)Review of R31's electronic medical record (EMR) revealed initial admission to the facility on 1/7/25 with diagnoses including dementia, respiratory failure, depression, and heart failure. On 6/24/25 at 2:17 PM, an observation was made of R31 lying in their room in their bed. R31 was wearing a nasal cannula (soft plastic tubing to deliver oxygen to the nose) delivering oxygen from a concentrator at two liters and had a humidifier connected that was empty and not dated. R31 had a nebulizer lying on their bed with condensation and a small amount of medication in the cup.On 6/24/25 at 2:20 PM, an interview was conducted with R31 who was asked if the staff rinse out their nebulizer and replied, The nurse just comes in and puts the medication in it and turns it on and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-26 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    All times are in Eastern Daylight Time (EDT) unless otherwise noted.Based on observation, interview, and record review the facility failed to appropriately maintain and store respiratory equipment in a sanitary manner for one (Resident #31) of one resident reviewed for respiratory care. All times are in Eastern Daylight Time (EDT) unless otherwise notedFindings include:Based on observation, interview, and record review the facility failed to appropriately assess one (Resident #60) out of three residents reviewed for pain management. Findings include:Resident #60 (R60) On 6/24/25 at 2:37 PM, an observation and interview were conducted with R60 in their room. R60 was asked if they had any pain and R60 responded, Yes, normally at night and I take aspirin at night because of the pain from my recent shingles. R60 stated that she keeps the medication in her purse that her daughter brought in for her. R60 then showed this surveyor the medications that they had in their purse which contained acetaminophen 500 mg (milligrams), a stool softener, and a laxative. R60 then stated that she could…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-26 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    All times are in Eastern Daylight Time (EDT) unless otherwise noted Based on observation, interview, and record review the facility failed to store medication in a secure and safe manner and ensure expired medication was disposed of in the active medication cart for three (Residents #33, Resident #57, and Resident #60) of 18 reviewed and one of two medication carts reviewed for medication storage.Findings include:Resident #33 (R33) Review of R33's medication administration record (MAR), dated June 2025, revealed a physician order for insulin glargine subcutaneous solution pen-injector 100 units/ml (milliliter), inject 14 units subcutaneously at bedtime for DMII (diabetes mellitus type 2), start date 3/10/25 at 1900 (7:00 PM), and administered on 6/24/25 at 7:00 PM. On 6/25/25 at 10:15 AM, a review of the medication cart for the South second floor end, revealed an insulin glargine subcutaneous solution pen-injector 100 units/ml with an opened date of 5/26/25 and an expiration date of 6/23/25 in the active medication cart. This insulin pen should have been discarded and was used on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-01 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure medications were administered under nursing observation for one Resident (R6) of one resident reviewed for medication administration. This deficient practice resulted in the potential for delayed or non-administration of medications left unsupervised at bedside. Findings include: This deficiency pertains to Intake MI00152512. All times noted are Eastern Daylight Savings Time (EDST). Review of R6's Minimum Data Set (MDS) assessment, dated 1/16/25, revealed R6 was admitted to the facility on [DATE] with diagnoses that included: cancer, neurogenic bladder, anxiety disorder, depression, and unspecified mood disorder. R6 scored 15 out of 15 on the Brief Interview for Mental Status (BIMS) reflective of intact cognition. During an interview/observation on 4/30/25 at 11:28 a.m., R6 was observed lying in bed with a plastic cup of red and orange gummies on the overbed table in front of them. Licensed Practical Nurse (LPN) A entered the room,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-01 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This deficiency pertains to Intake MI00151603. Based on interview and record review, the facility failed to promptly resolve grievances for one Resident (R6) of three residents reviewed for grievances. This deficient practice resulted in resident frustration and dissatisfaction when missing personal items were not found or replaced. Findings include: All times noted are Eastern Daylight Savings Time (EDST). Review of R6's Minimum Data Set (MDS) assessment, dated 1/16/25, revealed R6 was admitted to the facility on [DATE] with diagnoses that included: cancer, neurogenic bladder, anxiety disorder, depression, and unspecified mood disorder. R6 scored 15 out of 15 on the Brief Interview for Mental Status (BIMS) reflective of intact cognition. During an interview on 4/30/25 at approximately 11:30 a.m., R6 reported the following items were missing and had not been located by the facility: a small pouch, mother's engagement and wedding rings, two mother's rings, a ring her brother made for her, a tennis bracelet, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-01 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a urinary nephrostomy drainage bag was maintained to prevent contact with contaminated surfaces or garbage for one Resident (R6) of one resident reviewed for catheter care. This deficient practice resulted in the increased risk of contamination of the urinary drainage bag and increased risk of urinary tract infection (UTI) for R6. Findings include: This deficiency pertains to Intake MI00152512. All times noted are Eastern Daylight Savings Time (EDST). During an interview and observation on 4/30.25 at 11:28 a.m., R6's nephrostomy urinary drainage bag was observed clipped to the bed linen on the right (exit) side of R6's bed, with the urinary drainage bag hanging down into R6's garbage can which contained various garbage items. No privacy/dignity cover was observed on the urinary drainage bag and the weight of the urine looked as though it continued to lower the bag into the garbage. When R6 was asked about the urinary drainage bag…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intakes: MI00151324, MI00151372. Based on observation, interview, and record review the facility failed to provide necessary care to assist two Residents (#3 & #4) of five residents reviewed for activities of daily living (ADLs)care. This deficient practice resulted in residents who appeared unkept, disheveled, and being left wet and soiled for extended periods of time and potential for embarrassment and humiliation based on the reasonable person comcept Findings include: Resident #3 (R3) Review of an admission Record revealed R3, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: hemiplegia-stroke affecting the left side. Review of a Minimum Data Set (MDS) assessment for R3, with a reference date of 3/6/25 revealed a Brief Interview for Mental Status (BIMS) score of 15/15, indicating cognition was intact. Review of R3's Care Plan revealed: Focus: (R3) has an (Activity of Daily Living) ADL self-care performance deficit related to: historical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-21 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Intake #MI00149612 Based on interview and record review the facility failed to ensure the accuracy and confidentiality of resident records for one Resident (#9) of two residents reviewed for confidentiality of medical records, resulting in the release of incorrect resident information accompanying a deceased resident's remains to the funeral home. All times are in Eastern Standard Time. Findings include: Resident #6 (R6)/Resident #9 (R9) On [DATE], the facility transferred the body of R6 to the funeral home of choice with documentation that incorrectly identified the deceased as R9. The records sent included R9's face sheet with full name, date of birth , and medical history. Review of the Electronic Medical Record (EMR) for R6 and R9 revealed they were located in rooms on different hallways within the facility and their names did not begin with similar letters or sound the same. A phone interview on [DATE], at 3:49 PM, with Funeral Home Representative I revealed the the error was identified Representative I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00149149. Based on observation, interview, and record review, the facility failed to ensure appropriate and consistent assessment of a penile tear for one Resident (#2) of three residents reviewed for wound care, resulting in the potential for unidentified worsening of the wound and delay in treatment. Findings include: All times recorded in Eastern Standard Time (EST), unless otherwise noted. Review of the Minimum Data Set (MDS) assessment, dated 11/7/2024, revealed R2 was admitted to the facility on [DATE] and had diagnoses including obstructive uropathy, benign prostatic hyperplasia (enlargement), and dementia. Further review of the MDS assessment revealed R2 required substantial/maximal assist (helper does more than half the effort) for toileting hygiene and was dependent (helper does all the effort) for showering and bathing. R2 scored eight out of 15 on the Brief Interview for Mental Status (BIMS), indicating he had moderate cognitive impairment. Review of R2's Skin -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00148886. Based on interview and record review, the facility failed to ensure consistent skin and risk assessments were completed according to professional standards of practice and facility policy, for one Resident (#7) at risk for pressure injuries of three resident reviewed, resulting in the potential for unidentified wounds and delay in treatment. Findings include: All times recorded in Eastern Standard Time (EST), unless otherwise noted. Resident #7 (R7) Review of the Minimum Data Set (MDS) assessment, dated 12/19/2024, revealed R7 was admitted to the facility on [DATE] and had diagnoses including Parkinson's Disease. Further review of the MDS assessment revealed R7 was at risk for the development of pressure injuries and required substantial/maximal assistance (helper does more than half of effort) for rolling left to right, sitting to lying and lying to sitting. R7 was dependent (helper does all the effort) for all transfers and had severe cognitive impairment. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-02 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This deficiency pertains to intake MI00148886. All times are in Eastern Daylight Time (EDT) unless otherwise noted. Based on observation, interview, and record review, the facility failed to ensure a urinary catheter securement device was utilized, proper placement of a urinary collection bag, and timely drainage of urine from a urinary catheter collection bag for two Residents (R2 and R4) of three residents reviewed for catheters. Findings include: Resident #4 (R4) On 1/2/25 at 11:25 a.m., R4 was observed with a urinary catheter collection bag touching the floor next to his bed without a barrier beneath it. R4 said he had a catheter due to difficulty urinating and was scheduled to see the urologist. R4 was asked if they had a securement device to prevent pulling on the catheter. R4 said no securement device was in place. Certified Nurse Aide (CNA) A entered R4's room and was asked if R4 ever had a securement device for the urinary catheter tubing. CNA A said R4 had a securement device in place. CNA A picked up…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00147496. Based on observation, interview and record review, the facility failed to ensure appropriate transfer using a mechanical lift for one Resident (#1) of three residents reviewed for accidents, resulting in Resident #1 sustaining a fall with subsequent left knee pain and the potential for serious injury. Findings include: All time recorded in Eastern Daylight Time (EDT), unless otherwise noted. Resident #1 (R1) According to the Minimum Data Set (MDS) assessment, dated 10/09/2024, R1 was admitted to the facility on [DATE] and had diagnoses including cervical disc disorder, morbid obesity and a history of falling. Further review of the MDS assessment revealed R1 was dependent on staff for all transfers and bed mobility. R1 scored 15 out of 15 on the Brief Interview for Mental Status (BIMS) indicating R1 was cognitively intact. On 10/30/2024 at 12:05 p.m. R1 was observed in her room sitting in bed. R1's bed was observed to be in a high position, approximately three feet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-30 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00 147221. Based on observation, interview and record review, the facility failed to ensure use of Enhanced Barrier Precautions (EBP, gown and glove use) during high-contact resident care activities, according to physician order and current professional guidelines, for one Resident (#2) of three residents reviewed for infection control, resulting in the potential for spread of multidrug-resistant organisms (MDROs) and infection. Findings include: All time recorded in Eastern Daylight Time (EDT), unless otherwise noted. According to the Minimum Data Set (MDS) assessment, dated 10/18/2024, R2 was admitted to the facility on [DATE] and had diagnoses including anal cancer, an open peri-anal surgical wound, colostomy, right and left nephrostomy, and neuromuscular dysfunction of the bladder with suprapubic catheter. Further review of the MDS assessment revealed R2 was dependent on staff for toileting hygiene and personal hygiene, including management of ostomies and catheters. An…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-25 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake MI00147078. Based on observation, interview and record review, the facility failed to provide a meal and assistance for one resident (R13) of three residents reviewed for meal delivery and feeding assistance. This deficient practice resulted in the potential for clinical/nutritional compromise. Findings include: (All times are recorded in Eastern Daylight Time (EDT) unless otherwise noted.) On 9/25/24 at 10:16 AM, R13 was heard calling out in a loud voice as this surveyor passed by his room. Upon entering the room, R13 exclaimed, They refuse to get me breakfast. I need my breakfast. The Speech Language Pathologist (SLP) F was also in the hallway when the shouting occurred, and stated she would take care of R13's request for breakfast. When R13 was asked about his meal, he stated he did not know why he did not get breakfast and said he may have been sleeping when breakfast was being passed, but he asked for his tray from staff passing by and they refused to get it for him. He stated he needed assistance with his meals. During an interview on 9/25/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-25 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake MI00147078. Based on interview and record review the facility failed to provide timely pharmaceutical services, for one resident (R15) of three sampled residents reviewed for pharmacy services. This deficient practice resulted in missed doses of a prescribed medication with symptoms of sweating and shaking and the potential for worsened medical conditions. Findings include: (All times are recorded in Eastern Daylight Time (EDT) unless otherwise noted.) During an interview on 9/25/24 at 5:00 PM, R15 stated he was concerned he was not getting his needed medication. R15 said, When I came in here I did not get my Parkinson's medications. They are critical and time sensitive and they were not here when I got here. R15 explained it took a while for the medication to come. He stated,It took a while the next day too. R15 stated, I have only been here a week and they have messed up three times. He said counting the admission problem and then R15 stated, At 8:20 AM (CDT Central Daylight Time) this morning (9/25/24). I asked my CNA (Certified Nurse Aide) to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-24 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This intake pertains to MI00145231: Based on interview and record review, the facility failed to inform the Resident Representative of the grievance policy and procedure and promptly address all grievances for one Resident (R1) out of three residents reviewed for Resident Rights. This deficient practice resulted in grievances submitted by email, without inclusion in the facility grievance log, and a delay or omission of grievance response(s). Findings include: All times noted are Eastern Daylight Savings Time (EDST) unless otherwise noted. An abbreviated survey was conducted on 7/24/24 related to complaint allegations that the facility failed to provide staff assistance with personal hygiene and incontinence for R1. This included the failure of the facility to maintain an adequate stock on incontinence briefs (pull-up style) in the specific location (R1's top dresser drawer) for R1, as specified in R1's care plan, based on R1's Resident Representative request. Review of R1's Minimum Data Set (MDS) assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-24 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This intake pertains to MI00145231: Based on interview and record review, the facility failed to provide the appropriate treatment and services to maintain the ability to carry out activities of daily living for one Resident (R1) out of three residents reviewed for ADL care. This deficient practice resulted in inadequate grooming, dressing, personal hygiene, and toileting for R1. Findings include: All times noted are Eastern Daylight Savings Time (EDST) unless otherwise noted. An abbreviated survey was conducted on 7/24/24 related to complaint allegations that the facility failed to provide staff assistance with personal hygiene and incontinence for R1. This included the failure of the facility to maintain an adequate stock of incontinence briefs (pull-up style) in the specific location (R1's top dresser drawer) for R1, as specified in R1's care plan based on R1's Resident Representative request. Review of R1's Minimum Data Set (MDS) assessment revealed R1 was admitted to the facility on [DATE], with active…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-05-29 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intakes MI00141835, MI00142802, and MI00142093. Based on observation, interview, and record review, the facility failed to provide adequate nursing staff to provide quality care and services. This deficient practice resulted in extended call light wait times with the potential for lack of care to meet resident's needs amongst any/all 73 residents. Findings include: (All times are in Eastern Daylight Time) A review of multiple complaints reported to the State Agency included allegations that there was not enough staff to consistently provide activities of daily living (ADL) including bathing, toileting, and oral care for residents, and not responding to call lights in a timely manner to provide appropriate care to meet resident's needs. Resident #53 (R53) On 5/19/24 at 2:15 PM, an interview with R53's resident representative (RR) was conducted. The RR stated R53 was not getting her soiled linens changed as needed when her call light was put on. R53 stated she felt embarrassed when the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure the dietary department was provided with sufficient and properly trained staff to carry out the functions and duties of the nutritional services department. This deficient practice has the potential to result in inadequate nutrition for all 73 residents. Findings include: (All reported times are in EDT) On 5/19/24 at approximately 3:45 PM, an interview with Kitchen Manager (KM) A was conducted. It was learned KM A had not completed the Certified Dietary Manager's (CDM) course, nor had credentials in food service sanitation, i.e. ServeSafe or Certified Food Service Manager (CFM). KM A stated she had completed about one half of the CDM coursework. At approximately 4:40 PM an interview was conducted with Registered Dietitian (RD) E who stated his responsibility was for clinical assessments and interventions, and did not have any role in the kitchen functions. On 5/21/24 at approximately 8:15 AM, an interview was conducted with KM A and it was learned the facility had a corporate registered dietitian (F) who consulted via…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY On 5/20/24 at 12:48 PM, the lunch meals were observed to include mostaccioli, garlic bread, green beans, and fruited jello. The mostaccioli appeared to have no meat and had cottage cheese or ricotta cheese, but only four to five pearls of cottage cheese per serving visible. The recipe for the mostaccioli was requested to investigate the protein content of the mostaccioli entree. During the initial tour on 5/19/24 at 2:54 PM, Resident # 22 (R22) stated she had a healing below the knee amputation, and she needed to be fitted for a prosthesis. She said she knew she needed protein to continue with the healing process. However, she said, There is bad food here with very little protein. I have gained weight by eating crap here. She showed me protein supplements that she had ordered because the facility was not serving enough protein. The Electronic Medical Record (EMR) revealed a Minimum Data Set (MDS) assessment dated [DATE] listing the admission date for R22 as 8/26/23 with diagnoses including primary medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to follow menu recipes to ensure that the nutritional value of the items was met. This deficient practice has the potential to result in nutritional deficiencies to all 73 residents of the facility. Findings include: (All times reported in EDT) On 5/20/24 at approximately 12:45 PM, the noon meal was observed to be served. The main component was identified as Mostaccioli and was being served from the steam table. At this time an interview was conducted with KM A and asked if the Mostaccioli had any meat. KM A stated No. KM A then stated the protein source for the dish was sourced through the cheese. A review of the recipe for the Mostaccioli was conducted and learned that the dish required five pounds of cottage cheese for every 50 servings. On 5/21/24 at approximately 8:30 AM, an interview was conducted with [NAME] G, who had made the Mostaccioli the day before. [NAME] G stated that he had used about two and a half pounds of cottage cheese for the dish that was meant to serve the 73 residents. When asked if all…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0808 — failed to follow doctor-ordered diets — widespread
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure residents received diets as prescribed by a physician for one of three residents reviewed for therapeutic diets (Resident #25) in a sample of 18 Residents. This deficient practice resulted in the potential for health complications. Findings include: (All reported times are in Eastern Daylight Time.) On 5/19/24 at 3:23 PM, Resident # 25 (R25) was observed in her room sitting in her recliner, while the remainder of her lunch tray was positioned on the bedside table. The tray had 25% of the ham uneaten, 25% of the cheesy potatoes remained uneaten and 25% of the caramel bread pudding remained uneaten. The lunch diet slip read DIET: Menu 2 Gram Sodium Diet Order: Cardiac Regular Texture . R25 said the food is always the same. The Electronic Medical Record (EMR) face sheet revealed R25 was originally admitted to the facility on [DATE] with diagnoses including heart failure, muscle wasting, heart attack, atherosclerotic heart disease,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-05-29 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among any and all 73 residents. Findings include: (All times reported in EDT) On 5/20/24 at approximately 12:10 PM, [NAME] B was observed preparing the steam table with hot food, including a pan of Mostaccioli. [NAME] B was asked if the hot food was prepared to be served and if the temperature of the foods had been measured. [NAME] B responded yes. Using a Thermapen metal stem digital thermometer, the Mostaccioli was measured to have temperatures of 119°F, 122°F and 128°F. An interview with [NAME] B followed and was asked what temperature she had measured. [NAME] B replied she had measured 178°F. [NAME] B was requested to demonstrate the procedure used to measure the temperature of the Mostaccioli. [NAME] B , using a metal stem digital thermometer, placed it toward the back of the pan and pushed the stem down to within a half…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    During this annual survey process the survey team identified an immediate jeopardy for pressure ulcers due to the facility's failure to identify, completely and accurately assess, appropriately treat and implement interventions to prevent facility-acquired pressure injuries and promote healing and prevent worsening of existing pressure injuries. When the NHA was asked if the QAPI committee had addressed skin and wound issues, she could not show any evidence of documentation demonstrating performance improvement activities in this area. The NHA reviewed the QAPI committee minutes and could only find a mention of Other injuries which she thought could include pressure ulcers. When asked for additional information, the NHA said the Director of Nursing (DON) would have that documentation, but the QAPI minutes did not contain an analysis of data tracking and trending or system improvements to prevent or heal pressure ulcers. The facility provided the policy Quality Assessment and Process Improvement which was dated as issued 10/15/2018 with no recent review dates and unsigned blank areas…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to conduct and document an annual facility wide assessment resulting in the potential for inadequate knowledge of the facility population's needs and potential for inadequate resources to care for any and all 73 residents in the facility. Findings include: (All reported times are in Eastern Daylight Time) On 5/21/24 at 11:24 AM, the Nursing Home Administrator (NHA) was asked for a copy of the Facility Assessment. The NHA provided a Facility Assessment with the previous ownership of facility on it. During an interview on 5/21/24 at 11:40 AM, the NHA stated the facility assessment had been reviewed, signed 10/16/23, and was current. The owner of the facility was not current. Review of the Facility Assessment section titled Minimum Data Set (MDS) Resident Population Profile was dated 10/28/21-10/27/22 and the Patient Population was dated 10/2022 which did not reflect the current resident population. On 5/29/24 at 12:00 PM, during follow up interview the NHA and Regional Clinical Resource nurse stated they were waiting to update…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement and maintain an effective, comprehensive, data-driven Quality Assurance & Performance Improvement (QAPI) program to develop and implement appropriate plans of action to correct identified quality deficiencies. This deficient practice resulted in a system failure in the skin and wound program for prevention and healing of pressure ulcers, which had the potential to affect all 73 residents in the facility. Findings include: (All reported times are in Eastern Daylight Time.) During an interview on 5/29/24 at 7:27 AM, the Nursing Home Administrator (NHA) stated the QAPI committee met monthly with the goal of looking for department projects, systems that needed to be put in place, and what needed to be done to improve. The NHA indicated each department head participated and reported on issues included in their areas. The NHA gave an example of a process improvement plan stating, We are doing inventory sheets. Another area the NHA mentioned was infection control stating, We are getting the (infection) book together and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that a Quality Assurance and Performance Improvement (QAPI) program committee was composed of the required committee members. This deficient practice resulted in the potential for ineffective coordination of medical care and delayed resolution of facility issues placing all 73 residents of the facility at risk for quality care concerns. Findings include: (All reported times are in Eastern Daylight Time.) During an interview on 5/29/24 at 7:27 AM, the Nursing Home Administrator (NHA) stated the QAPI committee met monthly and indicated each department head participated and reported on issues included in their areas. The NHA reviewed the Quality Assurance and Performance Improvement Committee Meeting Attendance Record sign in sheets for the required members and identified the following: - On 5/9/23, the QAPI meeting included signatures of the NHA, the Director of Nursing/Infection Preventionist, (DON/IP), and 6 other members but did not include the Medical Director. - On 6/19/23, the QAPI meeting included signatures of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-29 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain or ensure proper maintenance was provided on essential equipment in the kitchen. This deficient practice had the potential to result in equipment not being operational and contributing to unnecessary risks to staff and residents. Findings include: (All times reported in EDT) On 5/19/24 at approximately 2:30 PM, the floor under the three compartment sink and under the refrigerator near the south wall of the kitchen, were observed covered in water. An interview was conducted with [NAME] C at this time and it was learned the water was attributed to the drain from the three compartment sink overflowing. [NAME] C stated this has been an ongoing problem when the drains are opened from any of the compartments on the sink, the drain into the floor cannot handle the flow from even one of the sinks, individually. On 5/19/24 at approximately 4:45 PM, an interview was conducted with Kitchen Manager (KM) A regarding the water on the floor. KM A confirmed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-29 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to Intake MI000142093. Based on observation, interview, and record review, the facility failed to follow through with the grievance process initiated by resident representatives regarding resident care and by the resident council (10 members in attendance) related to snacks not being provided in the evenings. This deficient practice resulted in the residents and their representatives' grievances not being resolved or followed up on for those who filed grievances, with the potential for other grievances to go unanswered for any of the other residents at the facility. Findings include: (All reported times are in Eastern Daylight Time) During an interview on 5/19/24 at 3:08 PM, Resident #37's (R37) representatives voiced concerns the grievances they had filed were not addressed. R37's representatives had not been notified of action taken on their concerns. A grievance filed on 2/7/24 by R37's representatives read in part .not sure if this complaint will get to the right department/person because we have filed complaints in the past with different issues/concerns…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-29 · tag F0944 — pattern
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to include mandatory training outlining and informing their staff of the elements and goals of the facility's Quality Assurance and Performance Improvement (QAPI) program for 4 staff (identified as Staff N, P, R and Q) out of seven in-service training files reviewed for QAPI training. This deficient practice resulted in the potential for unmet resident care needs due to an ineffective performance improvement program. Findings include: All times are recorded in Eastern Daylight Time (EDT) unless otherwise noted. On 5/29/24, the employee records were reviewed to determine if individual staff had education on the facility's QAPI program. The computerized software education for QAPI was not found to be given to 4 of the 7 employees (identified as Staff N, P, R and Q) reviewed. During an interview on 5/29/24 at 10:50 AM, Housekeeping staff MM was asked about education on the facility's QAPI program. Staff MM stated, They give us papers to read and sign. We do not get to keep a copy of the papers. There are no classes when they give…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-29 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the appropriate care of indwelling, urinary catheter equipment for one Resident (R19) of three residents reviewed for catheter care, resulting in the potential for contamination of the equipment with infectious organisms and urinary tract infection. Findings include: All times recorded in Eastern Daylight Time (EDT), unless otherwise noted. R19 was admitted on [DATE] and had diagnoses including diabetes and urethritis (bacterial or viral infection causing swelling and irritation of the urinary tract). Review of R19's quarterly Minimum Data Set (MDS) assessment, dated [DATE], revealed he was dependent (helper does all the effort, resident does none of the effort to complete the activity) on staff for dressing, putting on/taking off footwear, and all mobility including rolling left to right, sitting to lying, lying to sitting, chair/bed-to-chair transfers and wheelchair mobility. Further review of the MDS assessment revealed R19…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to assess respiratory status for residents receiving as needed respiratory medications and supplemental oxygen according to professional standards of practice for one Resident (R168) of one resident reviewed for respiratory care. Findings include: All times recorded in Eastern Daylight Time (EDT), unless otherwise noted. R168 was admitted on [DATE] and had diagnoses including chronic obstructive pulmonary disease (COPD), chronic respiratory failure, and dependence on supplemental oxygen. An observation on 5/19/2024 at 2:11 p.m. revealed R168 lying in bed wearing a nasal cannula with tubing attached to a portable oxygen concentrator positioned on the floor next to the Resident's nightstand. The oxygen concentrator was running and set to deliver two liters (2L) of oxygen per minute. A nebulizer was observed to be sitting on top of R168's nightstand, with tubing, medication cup and mouthpiece attached. R168 reported he used the supplemental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-29 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the administration of an incorrect dose of insulin was documented and the attending physician notified for one Resident (R18) of two residents reviewed for insulin administration, resulting in the potential for uncontrolled glucose levels and future orders for insulin dosages adjusted based on incorrect documentation. Findings include: An observation on 5/22/2024 at 9:20 a.m. revealed Registered Nurse (RN) TT preparing to administer 36 units of Lantus Solostar 100 units/milliliter (ML) (long-acting insulin pen) into the back of R18's left upper arm. After cleansing R18's skin with an alcohol pad, RN TT proceeded to insert the needle into R18's upper arm by holding the insulin pen like a dart, with her thumb and fingers holding the pen near the lower end of the pen, just above where the needle attaches to the pen. Once the needle was embedded in R18's arm, RN TT walked her fingers up the pen to place her right thumb on the injection button at the opposite end of the pen from the needle. The pen, with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-29 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intakes MI00141709 and MI00142802. Based on observation, interview, and record review, the facility failed to ensure a medication error rate of 5% or less, with 3 medication errors observed of 35 opportunities, resulting in a medication error rate of 8.57%. Findings include: All times recorded in Easter Daylight Time (EDT), unless otherwise noted. An observation on 5/22/2024 at 9:59 a.m. revealed Registered Nurse (RN) TT preparing medications to be administered to Resident 19 (R19). RN TT pulled R19's packet of Keppra (anti-convulsant medication) 500 mg (milligram) tablets from the medication cart and place one tablet in a medication cup containing R19's other scheduled medications. After preparing all R19's scheduled, oral medication, RN TT was observed entering R19's room and assisted R19 with taking the medications. RN TT then performed a finger stick point of care blood glucose test with a result of 375 mg/dL (milligrams per deciliter). Immediately following the observation, RN TT was observed going back to the medication cart and prepared 38 units of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-22 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intakes: MI00140557 and MI00140628 This requirement is not met as evidenced by: All times are reported in Eastern Standard time (EST) unless otherwise indicated. Based on observation, interview, and record review, the facility failed to provide properly sized incontinence briefs for four residents (R6, R7, R8, and R10 ) of four residents reviewed for adequate supplies. This deficient practice resulted in the potential for embarrassment, brief leakage, discomfort, and skin breakdown from residents wearing incorrectly sized briefs. Findings include: An interview was conducted on 11/21/23 at 7:10 a.m., with Certified Nurse Aide (CNA) D who stated they worked the night shift at the facility. During the interview CNA D stated the building was out of supplies all the time, and included briefs as being an area of concern. CNA D stated if residents run out of briefs the CNAs obtains briefs from other residents. During an interview on 11/21/23 at 7:30 a.m., CNA E revealed further concerns with a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-22 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficiency pertains to MI00140557 and MI00140628. Based on interview and record review, the facility failed to ensure prompt resolution of grievances for seven Residents (R3, R6, R11, R12, R13, R14, and R15) of 15 samples residents reviewed. This deficient practice resulted in unaddressed resident grievances. Findings include: All times reported are in Eastern Standard Time (EST) unless otherwise indicated. During an interview on 11/21/23 at 8:30 a.m., the Nursing Home Administrator (NHA) was asked for a copy of the grievance policy. During an observation and interview on 11/21/23 at 12:30 p.m., the NHA provided a binder of resident grievance forms from facility residents. The NHA said some of the grievances had recently been addressed by the NHA, who had been employed by the facility for the last four days. Review of the facility Concern Forms 2023 binder, dates reviewed 9/1/23 through 9/30/23 revealed eight resident grievance forms from September 2023 that were incomplete. The NHA said many of the grievances were not completed because they involved missing clothing, and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-14 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide dignified care for five Residents (Resident [R14] and four confidential group Residents [C2, C3, C4, and C6]), of seven residents reviewed for dignity. This deficient practice resulted in feelings of sadness and discouragement for R14, and feelings of frustration, unease, and anger for confidential group residents. Findings include: During an interview on 07/12/23 at 2:14 p.m., confidential interviewable group Residents were asked about dignified care interactions, with responses as follows: Resident C2: Reported they frequently heard staff talking about them and other residents care in the facility common areas, which angered them. Resident C2 stated: I have heard a lot of things I shouldn't have heard [about other residents' confidential medical status]. Resident C2 reported they were not consistently treated with dignity and respect and had privacy concerns. C2 confirmed this was an ongoing issue. Resident C3: Reported they heard staff talking about residents' private business in common areas, which concerned…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-14 · tag F0552 — pattern
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain informed consent for psychotropic medications for four Residents (#11, #18, #25, and #37) out of five residents reviewed for psychotropic medications. This deficient practice resulted in the lack of documentation for evaluation regarding use, and lack of communication/education to the resident/resident representatives for initiation and/or dose changes of psychotropic medications. Findings include: All time noted is Eastern Daylight Savings Time (EDST) unless otherwise noted. Resident #18 (R18) Review of R18's face sheet, printed on 7/14/23, revealed admission to the facility on 7/31/21 with medical diagnoses including dementia and major depressive disorder. R18's face sheet and medical records revealed a Durable Power of Attorney (DPOA) was activated and was not her own person. Review of R18's Minimum Data Set (MDS) assessment, dated 3/3/23, section C - cognition, revealed R18 was rated having long term and short-term memory loss…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-14 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide safe and secure storage of medications in one of two medication rooms reviewed during the medication storage task. This deficient practice resulted in the potential for medication diversion. Findings include: All times are Eastern Daylight Savings Time (EDST) unless otherwise noted. During an observation on 7/12/2023 at 2:00 p.m., the 2nd floor medication room was observed in the presence of Registered Nurses (RN)/Unit Managers A and J. One of two bulk emergency back-up medication boxes (EKITS) were found with no security tab [green (unopened) or red (previously opened)] placed through the small holes in the box (one hole in the top cover, and one hole in the bottom portion of the box) to prevent the box from being opened without evidence of such. No EKIT Transfer Form was found in the unsecured, bulk, back-up medication box. A list of products in the EKIT was found on the box, and RN A and RN J verified the count of all medication in the unsecured EKIT. Review of documentation on the top and side of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to identify, obtain orders for treatment, and provide wound care according to professional standards of practice for one Resident (R267) of 17 residents reviewed for quality of care. This deficient practice had the potential for delayed or worsening of wound healing and infection. Findings include: All time noted is Eastern Daylight Savings Time (EDST) unless otherwise noted. On 7/11/23 at 3:10 PM, an observation was made of R267 lying in her bed in her bedroom. R267 was noted with a (brand name) dressing on her left elbow, beige in color, and measured 2 centimeters by 2 centimeters. R267's dressing did not have a date on it. R267 was asked how long the dressing had been in place and responded, Just shortly after I got here at the facility. It was placed a day or two later after I brushed it on my wheelchair arm. I am not sure what it looks like under there and no one has done anything with it since they put this bandage on. Review of R267's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prevent an avoidable accidental shoulder injury for one Resident (#60) of thirteen residents reviewed for accidents. This deficient practice resulted in Resident #60 reporting increased right shoulder pain, and feelings of frustration and unease related to the incident. Findings include: Review of the Minimum Data Set (MDS) assessment, dated 5/4/23, revealed Resident #60 was admitted to the facility on [DATE], with diagnoses including cervical spinal cord injury, depression, and restless leg syndrome. Resident #60 required extensive two-person assistance with bed mobility, transfers, dressing, and toileting. Review of the Brief Interview for Mental Status (BIMS) assessment revealed Resident #60 had a score of 15/15, which showed Resident #60 was cognitively intact. The assessment revealed Resident #15 received scheduled and as needed pain medication. During an interview on 7/12/23 at 3:10 p.m., Resident #60 reported CNA O pulled them up…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide appropriate nutrition and monitoring of nutritional status for two Residents (#11 & #59) of three residents reviewed for nutritional status. This deficient practice resulted in wrong diets being provided and lack of appropriate monitoring and/or follow-up with significant weight changes. Findings include: All time noted is Eastern Daylight Savings Time (EDST) unless otherwise noted. Resident #11 (R11) A review of R11's electronic medical record revealed an admission date of 7/14/21 with diagnoses including unspecified dementia with psychotic disturbance, Vitamin B12 deficiency anemia, major depressive disorder, osteoporosis and schizoaffective disorder. R11's Physician Orders revealed a regular diet order with regular texture initiated on 6/8/23. The vital weight record indicated R11 weighed in the 150 - 157 pound range from 1/1/23 through 5/4/23. On 5/4/23 R11 weighed 152 pounds and the following week on 5/10/23 she weighed 132.7 pounds. This was calculated and identified as a 12% significant weight…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0711 — isolated
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to Intake #MI00136290. Based on observation, interview, and record review, the facility physician failed to review the total program of care, including skin/wound care treatments for one Resident (R33) of one resident reviewed for a facility acquired burn and subsequent wound. This deficient practice resulted in poor continuity of care, and the potential for inconsistent skin/wound care treatments for R33's. Findings include: All times are Eastern Daylight Savings Time (EDST) unless otherwise noted. During an interview on 7/11/23 at 3:12 p.m., R33 was observed sitting in a recliner chair in his room, wearing shorts. When asked about an accident with a cup of coffee, R33 stated, Oh my yes . It really hurt. Do you want to see it? R33 pulled down the shorts to uncover the lower abdomen and exposed a gauze pad secured with paper tape secured on the skin. R33 pulled the gauze slightly away from the skin on the lower abdomen which revealed a circular, open area, that appeared to have previously been a blister. There was a slight yellow discoloration around the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficient pertains to Intake #MI00131468. Based on interview and record review the facility failed to maintain a complete and accurate medical record for one Resident (R217) out of 15 sample residents reviewed. This deficient practice resulted in the failure to document a potential resident elopement from the facility. Findings include: All time noted is Eastern Daylight Savings Time (EDST) unless otherwise noted. During a telephone interview on 7/13/23 at 10:15 a.m., Confidential Witness G said R217 had eloped from the facility on 9/19/22. R217 walked across the street, accompanied by two facility staff members. The police were called, and two police officers arrived, along with Witness G and Family Member (FM) E. Witness G said R217 was sitting in a wheelchair near a local restaurant/bar, and when Witness G arrived, R217 jumped out of the wheelchair and into Witness G's van. R217 never returned to the facility following the supervised elopement from the facility on 9/19/22. Review of the discharge document My Transition Home 1 - V2 in the Electronic Medical Record (EMR)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$130,734 in federal fines across 4 penalties. 2 Medicare payment denials on record.

  • $17,610 — penalty dated 2025-06-26
  • $9,252 — penalty dated 2025-03-26
  • $12,841 — penalty dated 2024-10-30
  • $91,031 — penalty dated 2024-05-29
  • Medicare payment denial — starting 2025-07-25 for 14 days
  • Medicare payment denial — starting 2024-06-27 for 26 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to OPTALIS HEALTH & REHABILITATION — 36 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.4-1.4 vs chain
Health inspection 1 of 51.9-0.9 vs chain
Staffing 3 of 52.4+0.6 vs chain
Quality measures 4 of 54.3-0.3 vs chain
The other 35 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Greenfield Rehab and Nursing CenterRoyal Oak, MI 1 of 5Optalis Health & Rehabilitation at Kent-CrossingGrand Rapids, MI 1 of 5Optalis Health & Rehabilitation of Bloomfield HillBloomfield Hills, MI 1 of 5Optalis Health & Rehabilitation of WhitehallWhitehall, MI 1 of 5Optalis Health & Rehabilitation of WyomingWyoming, MI 1 of 5Optalis Health and Rehabilitation of Grand RapidsGrand Rapids, MI 1 of 5Optalis Health and Rehabilitation of Three RiversThree Rivers, MI 1 of 5Pickaway Manor Care CenterCircleville, OH 1 of 5The Lakeland CenterSouthfield, MI 1 of 5West Park Care Center LLCColumbus, OH 2 of 5Monterey Care CenterGrove City, OH 2 of 5Optalis Health & Rehabilitation of MuskegonMuskegon, MI 2 of 5Optalis Health and Rehabilitation at St. FrancisSaginaw, MI 2 of 5Optalis Health and Rehabilitation of CantonCanton, MI 2 of 5Optalis Health and Rehabilitation of Dearborn HeigDearborn Heights, MI 2 of 5Optalis Health and Rehabilitation of TroyTroy, MI 2 of 5Woodward Hills Health and Rehabilitation CenterBloomfield Hills, MI 3 of 5Belle Fountain Nursing & Rehabilitation CenterRiverview, MI 3 of 5Canal Winchester Care CenterCanal Winchester, OH 3 of 5Evergreen Health and Rehabilitation CenterSouthfield, MI 3 of 5Four Seasons Nursing Center of WestlandWestland, MI 3 of 5Grand TheDublin, OH 3 of 5Mill Run Care CenterHilliard, OH 3 of 5New Albany Care CenterColumbus, OH 3 of 5Optalis Health & Rehabilitation at LeonardGrand Rapids, MI 3 of 5Optalis Health & Rehabilitation of IoniaIonia, MI 3 of 5Optalis Health and Rehabilitation of Allen ParkAllen Park, MI 3 of 5Optalis Health and Rehabilitation of Ann ArborAnn Arbor, MI 3 of 5Optalis Health and Rehabilitation of Sterling HeigSterling Heights, MI 3 of 5RiverviewColumbus, OH 3 of 5ShorePointe Nursing CenterSt. Clair Shores, MI 4 of 5Fountain Bleu Health and Rehabilitation CenterLivonia, MI 4 of 5Shelby Health and Rehabilitation CenterShelby Township, MI 5 of 5Abbyshire Place Health And Rehabilitation Center LBidwell, OH 5 of 5Optalis Health and Rehabilitation of Grosse PointeGrosse Pointe Woods, MI

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
OM HOLDCO 5 LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF100%since 04/07/2023
OPTALIS LP INVESTORS 5 LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF10%since 04/07/2023
SNW LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF30%since 04/07/2023
OPTUM MANAGEMENT SOLUTIONS. INCOrganizationINDIRECT OWNERSHIP INTERESTsince 04/07/2023
USITALO, BETTYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
CHARLES FRANKLIN LLCOrganizationADP OF THE SNFsince 12/30/2025
CHARLES WESTLAND LLCOrganizationADP OF THE SNFsince 12/30/2025
CLIFTONLARSONALLEN LLPOrganizationADP OF THE SNFsince 01/01/2025
FORBRIGHT BANKOrganizationADP OF THE SNFsince 01/26/2026
HEMANT SHAH 2018 IRREVOCABLE TRUSTOrganizationADP OF THE SNFsince 12/30/2025
OBS OF MI LLCOrganizationADP OF THE SNFsince 12/01/2025
PAAR 108 LLCOrganizationADP OF THE SNFsince 12/30/2025
PINAL R. PATEL 2017 IRREVOCABLE TRUST F/B/O AARNA R. PATELOrganizationADP OF THE SNFsince 12/30/2025
PINAL R. PATEL 2017 IRREVOCABLE TRUST F/B/O ANSH R. PATELOrganizationADP OF THE SNFsince 12/30/2025
PINAL R. PATEL 2020 IRREVOCABLE FAMILY TRUST UAD 10-6-2020OrganizationADP OF THE SNFsince 12/30/2025
RAJAN G PATEL 2020 IRR FAM TR UAD 12-3-2020OrganizationADP OF THE SNFsince 12/30/2025
SCHLAUPITZ MADHAVANOrganizationADP OF THE SNFsince 01/01/2025
DANA NICOLE ROCHON, DANAIndividualADP OF THE SNFsince 05/04/2025
IRISH, COLINIndividualADP OF THE SNFsince 11/28/2025

CMS files one row per role, so the 23 rows in the source record cover these 19 parties — each is shown once here with every role it holds. Nothing is omitted.

16 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.0M
Net patient revenuemost recent cost report
-18.6%
Operating marginrevenue minus expenses
$1.1M
Related-party expense11% of expenses
Who pays — share of resident-days
Medicaid 44%Medicare 13%Other / private 43%

This home reported $1.1M paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$382per resident / day
operating cost
$11,621per month
≈ monthly operating cost
$322per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235267. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-26, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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