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Shelby Health and Rehabilitation Center

46100 Schoenherr Road, Shelby Township, MI 48315 · For profit - Corporation · 212 certified beds · (586) 566-1100 Medicare & Medicaid certified

Call the home — (586) 566-1100 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citation — no harm found (F0758)4 actual-harm citations$41,847 in federal fines1 Medicare payment denial
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has 4 actual-harm citations
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $41,847 in federal fines (most recent 2025-03-05)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its payroll-based staffing rating is low (2/5)
  • about 30% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
45710 Schoenherr Rd · (586) 532-9959 · Call to confirm hours
Pharmacy
13221 Hall Rd · (586) 254-7226 · Call to confirm hours
Grocery
Aldi0.6 mi
14257 Hall Rd · (855) 955-2534 · Call to confirm hours
Park
11541 21 Mile Rd · (586) 932-2025 · Typically dawn to dusk
Place of worship
46155 Schoenherr Rd · (586) 726-1120

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased11.9%10.8%15.4%better
Long-stay residents who lose too much weight5.6%5.4%5.4%typical
Long-stay residents with a catheter left in their bladder0.9%0.8%0.9%typical
Long-stay residents with a urinary tract infection3.1%1.5%2.0%worse
Long-stay residents with depressive symptoms2.1%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury5.0%3.0%3.3%worse
Long-stay residents whose ability to walk worsened23.1%12.0%16.1%worse
Long-stay residents on antianxiety or hypnotic medication13.3%19.4%18.9%better
Long-stay residents given the seasonal flu vaccine91.1%95.0%95.3%typical
Long-stay residents with pressure ulcers4.6%5.1%4.7%typical
Long-stay residents with worsening bladder/bowel control33.0%20.0%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table10.5%14.8%17.1%better
Short-stay residents who newly got an antipsychotic medication1.2%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine87.0%79.5%79.4%typical
Short-stay residents rehospitalized after admission18.8%24.0%22.6%better
Short-stay residents with an outpatient ER visit5.2%11.7%12.0%better
Long-stay hospitalizations per 1,000 resident days1.971.841.67worse
Long-stay outpatient ER visits per 1,000 resident days0.371.641.80better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

54.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 809 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

54.4%U.S. median 51.5%
Got home and stayed home
10.8%U.S. median 10.7%
Went back to hospital
65.8%U.S. median 56.6%
Met the expected recovery
0.54U.S. median 0.31
Therapy hours / resident / day
0.27hours / resident / day
Physical therapy
0.24hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 65.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 362 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.54 therapist hours per resident per day in 2026Q1 — more than 84% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 40% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF54.4%CMS range 50.2–57.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 8.7–13.010.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge65.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge71.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge69.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting99.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge99.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.2%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.8%CMS range 4.1–7.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.991.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.39
RN hours/ resident / day
1.37
LPN hours/ resident / day
1.77
Aide hours/ resident / day
3.53
Total nurse hours/ resident / day
0.23
RN hoursweekends
50.0%
Total nursing turnover
30.8%
RN turnover

How full it usually is: this home is certified for 212 beds and averages 197.5 residents a day — about 93% occupied, or roughly 14 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.53 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.77 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.13 hrs/resident/day on weekends vs 3.69 on weekdays — 15% thinner on weekends. RN hours go from 0.46 to 0.23 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

5
deficiencies at the latest standard inspection (2026-04-30)
10
at the previous standard inspection (2025-03-05)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 14 most serious are shown; the remaining 23 are one tap away and print in full.

  • Actual harm · Gcited before2025-04-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake MI00151590 Based on interview and record review, the facility failed to promptly identify, assess, and contact physician for an acute change in condition for one resident (R902) out of two reviewed for change in condition, resulting in pain and hospitalization. Findings include: A review of intake MI00151590 noted the following, This facility failed to provide [R902] with a timely evaluation of a head injury that likely was the cause of [R902's] mental status change and instead appeared to choose to attempt to sedate them. A review of the medical record revealed that R902 admitted into the facility on 3/10/2025 with the following medical diagnoses, Acute Posthemorrhagic Anemia and Gastrointestinal Hemorrhage. A review of the admission Minimum Data Set (MDS) assessment revealed a Brief Interview for Mental Status(BIMS)assessment score of 15/15 indicating an intact cognition. It was also noted on the MDS that R902 did not have any behaviors on admission. R902 also required staff assistance with bed mobility and transfers. Further review of the progress…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-11-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00147833. Based on observation, interview, and record review, the facility failed to ensure a comprehensive nursing assessment was completed and timely acute care emergent hospital transfer for one Resident (R901) of three residents reviewed for care, when R901 sustained a fall with head trauma and bleeding while taking anticoagulant medication. Findings include: A review of a complaint submitted to the State Agency (SA) documented concerns of the facility's failure to assess a change of condition following the fall for R901. A review of R901's medical record revealed, R901 was admitted to the facility on [DATE] and discharged on 10/08/24 with diagnoses that include Quadriplegia and Atrial fibrillation (AFIB). A review of R901's quarterly Minimum Data Set (MDS) assessment dated [DATE], noted R901 with a moderate impaired cognition, functional limitation in range of motion upper as impairment on one side, and lower extremity (hip, knee, ankle, foot) impairment on both sides. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-09-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00135407. Based on interview and record review, the facility failed to ensure the assessed number of staff were used during shower care for one resident (R901) of three whose falls were reviewed resulting in a resident fall from a shower bed and sustained bruising, lacerations and bleeding to the face and head. Findings include: A review of a complaint for R901 revealed: On 9/14/23, (R901) had one person assisting (them) in a shower and (R901) was dropped during the shower. (R901) sustained multiple fractures to the nose, jaw and skull. Additional injuries included five fractures to the right eye socket, 18-20 stitches on the forehead and a brain bleed. (R901) is currently at the hospital. The complaint further noted: the aides are overworked with 25 or more residents to care for at times, only one person was used for transfer to the shower bed with the lift, there are not enough lifts to provide timely care and the rails on the shower bed were held up by pins and did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-09-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00139057. Based on interview and record review, the facility failed to schedule a follow-up urology appointment as indicated upon admission, adequately document assessments immediately prior to and after the initial insertion of an indwelling catheter (tube inserted into the bladder to drain urine), notify the resident's representative when the catheter was inserted, and failed to recognize the need for outside care, for one resident (R1) of three reviewed, resulting in ineffective coordination of care, resident discomfort, catheter-related complications, and hospitalization. Findings include: A review of intake MI00139057 revealed allegations indicating that the resident's representative was not notified when a urinary catheter was initiated; that the facility did not schedule an outside urology appointment as per hospital instruction; that the resident began to experience increased pain and complications from the catheter; and that the facility failed to recognize that R1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-30 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain a homelike dining environment for seven anonymous resident council residents of eight reviewed for homelike environment. Findings include: On 4/28/26 at 12:15 PM, it was observed the main dining room was empty with no residents occupying the room during the lunch meal. Subsequent observations made on 4/29/26 at 12:20 PM and 4/30/26 at 12:23 PM, also revealed the main dining room with no residents eating the lunch meal. A review of the resident council meeting minutes for the months of January 2026-April 2026 revealed a discussion by the residents in the group of wanting dining rooms open so they could eat together instead of eating alone in their rooms. On 4/29/26 at 10:40 AM, a group meeting was conducted with eight group members and asked about dining in the facility, the group indicated they would like the main dining room to be reopened as soon as possible so they could eat together again. Further questioning of the group about the dining room revealed that it had been closed for meals since the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-30 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake 2982336.Based on interview and record review, the facility failed to ensure a copy of the care plan and updates were provided to the resident or the resident representative for one resident (R120) of two reviewed for participation in care planning. Findings include: On 04/28/2026 at 1:53 PM, two resident representatives (Representatives one and two) were seated bedside with R120. The two representatives were listed on the resident's face sheet as contacts for R120. The representatives reported R120 had been at the facility since 03/27/26 and expressed concerns and frustrations about the timing of care and lack of information provided. It was reported the representatives had been told R120 was no longer receiving physical (PT) or occupational therapy (OT) and themselves, or the Power of Attorney (POA) had been informed or received an explanation. The representatives also reported two messages were left with the with Director of Nursing (DON) on Friday (4/24/26) and they had not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-30 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop a comprehensive care plan for two residents (R1 and R12) out of two reviewed for care plans. Findings include: R1 On 04/28/2026 at 6:25 AM, R1's catheter bag was observed to be hooked onto their bed in a low position and was partially touching the floor with the rest of the bag leaning onto their fall mat. A review of the Electronic Medical Record (EMR) for R1 revealed they were admitted into the facility on [DATE] with diagnoses of neuromuscular dysfunction of bladder, obstructive and reflex uropathy, and unspecified dementia. The most recent Minimum Data Set (MDS) dated [DATE] section H revealed R1 had an indwelling catheter. Section C of R1's MDS revealed a Brief Interview of Mental Status (BIMS) score of 14, indicating intact cognition. A review of R1's active orders revealed: Maintain (name of indwelling catheter) Catheter and provide care every shift. Catheter Size/French: 18Balloon Cubic Centimeters (CC): 10 Diagnosis:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-30 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure repositioning and dressing changes were completed timely for one resident (R120) of five reviewed for pressure ulcer care and skin management. Findings include: On 04/28/2026 at 1:53 PM, family of R120 reported concerns with the bed sores and wound care for the bilateral heel wounds and the coccyx/sacral/buttocks of R120. They expressed observations of R120 not being turned for four hours and the heel boots not being placed back on during the times they had visited R120. They had concern that the wounds had worsened or increased since admission. They further noted the Low Air Loss (LAL) mattress went out or turned off intermittently and had to be unplugged then plugged back to get it working. A sign handwritten on a folded piece of lined notebook paper indicated to do this. They further noted the dressings to the feet/heel had been completed on Thursday (04/23/26) and did not get changed until Sunday. Family reported they the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-30 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure indwelling catheter and hand hygiene infection control practices were followed for one resident (R1) out of one reviewed for catheter care and hand hygiene during care. Findings include:A review of the Electronic Medical Record (EMR) for R1 revealed they were admitted into the facility on [DATE] with diagnoses of neuromuscular dysfunction of bladder, obstructive and reflex uropathy, and unspecified dementia. The most recent Minimum Data Set (MDS) dated [DATE] section H revealed that R1 had an indwelling catheter. Section C of R1's MDS revealed a Brief Interview of Mental Status (BIMS) score of 14, indicating intact cognition. A review of R1's active orders revealed: Maintain (name of indwelling catheter) Catheter and provide care every shift. Catheter Size/French: 18Balloon Cubic Centimeters (CC): 10 Diagnosis: Neurogenic Bladder every shift for (name of indwelling catheter) care, dated 3/5/2026 On 04/28/2026 at 6:25 AM, an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-04 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake 2568581.Based on observation, interview and record review, the facility failed to ensure resident care needs were met timely for six residents (R707, R700, R708, R709, R706, and R704) of twelve reviewed for resident care. Findings include: R707On 09/04/25 at 9:23 AM, R707 was interviewed and reported their number one concern was that staff do not answer the call bell all the time. R707 reported the call system had been down on their unit for at least a month and a half and they had been given a small hand bell to ring when help was needed. R707 further reported they did not feel safe with the call system down, especially when put in the bathroom. R707 noted the hand bell was not brought into the bathroom. R707 noted they required staff assistance to get up (using a stand lift) and could not ring the bell more than two or three times before they dropped it due to numbness in the hands. R707 was observed to have bilateral wrist and hand splints. R707 reported they just wanted a little respect as yesterday it was an hour and a half before they were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-10 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake MI00153799. Based on observation, interview, and record review, the facility failed to maintain a sanitary environment in one of one kitchenettes located off the main dining room. Findings include: Review of a complaint intake received 6/19/25, noted that on 6/18/25, the cupboard located underneath the sink in the main dining room kitchenette, was observed to be wet and stained with mold. On 7/9/25 at 10:20 AM, the kitchenette located off the main dining room was observed with the Administrator. The cabinet located under the sink was observed with water damaged doors. The particle board was swollen and warped from past water damage. The bottom shelf of the cabinet was wet, and there was a black, mold-like substance on the surface. The Administrator stated he was unaware of the problem with the cabinet, and would have it cleaned right away. On 7/9/25 at 10:30 AM, the Administrator stated they had spoken over the phone with the Maintenance Supervisor and said that Maintenance wasn't aware it looked as bad as it did. The Maintenance Supervisor stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-02 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00151476. Based on interview and record review, the facility failed to provide supervision during medication administration for one resident (R900) out of one reviewed for self administration of medications. Findings include: On [DATE] at 9:43 AM, a phone interview was conducted with R900's Family Member (FM) E. FM E reported they were told the day that the resident died they complained about being short of breath (SOB). FM E reported that they were informed the nurse put the nebulizer mask on R900 and left the room. FM E reported they were informed when the nurse came back R900 was found to be unresponsive. A review of the medical record revealed that R900 admitted into the facility on [DATE] with the following medical diagnoses, Chronic Obstructive Pulmonary Disease (COPD) and Acute Respiratory Failure with Hypoxia. A review of the Minimum Data Set assessment (MDS) revealed a Brief Interview for Mental Status (BIMS) score of 10/15 indicating an impaired cognition. R900 also…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-05 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY R106 On 03/20/2025 at 07:35 AM, Licensed Practical Nurse (LPN) B retrieved the glucometer tray from medication carts bottom drawer and entered R106's room that had a PPE [NAME] on the door with a sign specifying what PPE to don (gown, gloves, and mask) for the room. LPN B was observed to place glucometer tray and blood pressure cuff on R106's bed without a barrier, hand hygiene was not performed, PPE was not used. LPN B was not satisfied with the reading obtained for R106's blood pressure and left the room to obtain a wrist blood pressure machine. No hand hygiene performed. Upon completion of these tasks LPN B took the equipment and left R106's room. Hand hygiene was not performed. Blood pressure equipment was returned to nursing station, the glucometer tray replaced in medication cart without cleaning. No hand hygiene was performed upon leaving R106's room. On 3/4/2025 at 2:00 PM, LPN B was asked what the cleaning protocol was for the glucometer and blood pressure cuffs. LPN B stated the glucometer tray, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-05 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medications were properly stored and labeled for two residents (R51 and R78) of ten residents reviewed, three of thirteen medication carts. Findings include: R78 On 3/3/25 at 1:30 PM, an observation was made of a medicine cup filled with a red liquid on R78's dresser. R78 was interviewed and asked about the medicine cup on their dresser and stated, I think it's cough medicine. R78 was asked if they self-administered their medication and said nursing administered their medications to them. On 3/3/25 at 1:35 PM, Unit Nurse Manager, Licensed Practical Nurse (LPN) I was requested to come to R78's room and was shown the medicine cup on R78's dresser and asked about it. LPN I indicated the medicine cup contained a protein supplement and removed the medicine cup from R78's dresser and discarded it. A review of R78's electronic medical record (EMR) indicated the following physician's order, Start date: 1/22/25; End date: 3/5/25. Order:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 23 citations
  • Potential for harm · E2025-03-05 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure call lights were in reach for six residents (R1, R15, R41, R53, R78, and R110 ) of six residents reviewed for call light accessibility. Findings include: Resident R1 On 3/3/25 at 11:15 AM, R1's call light was observed on their wheelchair out of reach. An interview was conducted with R1 and confidential family member O and they were asked about the call light being out of reach. Family member O confirmed that [R1's] call light had been observed to be out of reach on multiple occasions when they had visited them. A review of R1's electronic medical record (EMR) revealed that R1 was most recently admitted to the facility on [DATE] with diagnoses that included Cellulitis (Bacterial skin infection) of left lower leg and Heart failure. R1's most recent minimum data set assessment (MDS) dated [DATE] revealed that R1 had a moderately impaired cognition and was dependent and/or required maximum assistance for all activities of daily living…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-05 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to obtain a physician's order for an advance directive (form designed to communicate health care treatments in advance) upon admission for one resident (R106) out of two reviewed for advance directives. Findings include: A review of the medical record revealed R106 admitted into the facility on 2/7/2025 with the following medical diagnoses, Cerebral Infarction and End Stage Renal Disease. A review of the most recent Minimum Data Assessment set revealed a Brief Interview for Mental Status score of 8/15 indicating an impaired cognition. R106 also required staff assistance with bed mobility and transfers. Further review of the physician orders revealed there was no advance directive order in place. On 3/5/2025 at 9:15 AM, an interview was conducted with Social Worker (SW) J. SW J stated the admitting nurse puts the code status order in on admission and that social work reviews it at the care conference. SW J stated that the nursing staff is responsible for putting the advance directive orders in and confirming them. On 3/5/2025…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-05 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to complete an annual PASARR (Preadmission Screen and Resident Review) for one resident (R121) of two residents reviewed for PASARR screening. Findings include: On 03/03/25 at 09:45 AM, R121 was observed lying in bed finishing his breakfast meal. A review of R121's medical record revealed they were admitted into the facility on 3/08/23 with the following diagnoses of vascular dementia, major depressive disorder, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side and dysphagia. A Minimum Data Set (MDS) assessment dated [DATE] and a Brief Interview for Mental Status (BIMS) score of 12, indicating an mild impairment with cognition. R121 also scored 9 on The Patient Health Questionnaire which indicates severe depression. Further review of R121 medical record revealed a PASARR dated 10/8/23. On 03/05/25 at 12:15 PM an interview occurred with Social Worker C regarding an updated PASARR for R121. Social Worker C…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility failed to ensure comprehensive care plans were developed and updated for two (R51 and R89) of six resident reviewed care plans. Findings include: R51 A review of R51's medical record revealed they were admitted to the facility on [DATE] with diagnoses including mild dementia, generalized anxiety disorder, adjustment disorder and hypertensive heart disease. A review of R51's Minimum Data Set assessment dated [DATE] revealed the Brief Interview for Mental Status score of 15 indicating an intact cognition. Further review of R51's medical record revealed increased behaviors of refusal of care and assistance. Per a nursing progress note dated 2/07/25, R51 had a behavior of speaking loudly to the roommate and being upset about a window being open. The medical record indicated R51 refused bathing and assistance at least weekly during the month of February 2025. Review of the behavioral care plan initated 7/9/24 with interventions revealed there was no review or updated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide sufficient feeding assistance for one resident (R142) out of one reviewed for Activities of Daily Living (ADL). Findings include: On 3/3/2025 at 12:07 PM, R142's lunch tray was observed sitting on the bedside table. R142 stated they were hungry but waiting for someone to help them eat. R142 stated they were visually impaired and needed feeding assistance. On 3/3/2025 at 12:14, 12:21 and 12:28 PM, R142's tray was still observed sitting on the bedside table, untouched. On 3/3/2025 at 12:31 PM, Physical Therapy was observed entering R142's room and mentioning R142 had not eaten lunch yet. R142 was heard stating they were still waiting for feeding assistance. On 3/3/2025 at 2:30 PM, R142 stated someone did come and help them eat, but the food was cold so they did not eat much. A review of the medial record revealed R142 admitted into the facility on 1/9/2025 with the following diagnoses, Cerebral Infarction and Dysphagia. A review of the most recent Minimum Data Set assessment revealed a Brief Interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — the official record, unedited, may be distressing

    Related to MI00150481 Based on interview and record review, the facility failed to ensure one resident (R131) of one reviewed for outside of facility consultations recieved the recommendations from an consultant appointment. Findings Include: Review of the medical record for R131 revealed an admission into the facility on 5/28/2023 with pertinent diagnoses of: Dementia, Psychotic Disturbance, Mood Disturbance, Anxiety. R131 was evaluated by a consulting hearing service. The consulting physician was unable to remove impacted ear wax for R131 and recommended a medication to soften the wax with a return visit in 1-3 months. That order was not noted or carried out. An interview with the responsible Social Worker C revealed the process for communication occurs when the Social Work receives the completed consult/report, reviews the documentation and requests appropriate orders from physician and/or sets up follow up appointment. SW C revealed the consult and the recommendation was missed.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-05 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to apply a hand splint as ordered for one resident (R89) of two residents reviewed for range of motion. Findings include: On 3/03/25 at 9:25 AM, R89 was observed lying in bed with arms folded and both hands on their chest. Two hand splints were observed on top of the dresser across the room. O3/03/25 at 10:45 AM, R89 was observed still lying in bed with their hands and arms still in the same position. Two hand splints were still observed to be on the dresser across the room. R89 explained they cannot use their arms or hands. R89 demonstrated attempting to move their right arm and was observed to lift it about 2 inches off of their chest and was unable to move their fingers. R89 explained when they were first admitted they were able to move their arms and hands more than they can now and stated, but due to neglect, now they are like concrete. When R89 was asked if they are supposed to wear the hand splints on the dresser R89 explained that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-05 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to complete an initial Abnormal Involuntary Movement Scale (AIMS) assessment for one resident (R146) out of one reviewed for antipsychotic medication use. Findings include: A review of the medical record revealed that R146 admitted into the facility on 1/18/2025 with the following diagnoses, Alzheimer's Disease and Brief Psychotic Disorder. A review of the most recent Minimum Data Set assessment revealed a Brief Interview for Mental status score of 99, indicating R146 was unable to complete assessment and required staff assistance with bed mobility and transfers. Further review of the physician's orders revealed R146 was prescribed Seroquel (Antipsychotic) once daily. Further review of R146's assessments on 3/4/2025 did not reveal an AIMS assessment to detect abnormal movements across the face, lips, tongue, upper extremities, lower extremeities and trunk caused by antipsychotics. On 3/5/2025 at 12:05 PM, an interview was completed with the Director of Nursing (DON). The DON stated the nursing staff should complete an AIMS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-05 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to honor food preferences for one resident (R142) out of one reviewed for food. Findings include: On 3/3/2025 at 12:28 PM, R142's lunch tray was noted to be sitting on their bedside table. A review of their dietary ticket had dislikes-no cucumbers with it highlighted in a pink color. An observation of the side salad revealed cucumbers on the salad. R142 stated they do not like cucumbers, and the kitchen staff often put them on even though they've said they do not want them. A review of the medical record revealed R142 admitted into the facility on 1/9/2025 with the following diagnoses, Cerebral Infarction and Dysphagia. A review of the most recent Minimum Data Set assessment revealed a Brief Interview for Mental Status score of 10/15 indicating an impaired cognition. R142 also required staff assistance with bed mobility and transfers. On 3/5/2025 at 9:43 AM, an interview was conducted with Dietary Manager (DM) Q. DM Q stated the dietary staff should read the tray ticket, and they highlight it to make sure it is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-21 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake: M100142677. Based on interview, and record review, the facility failed to notify the physician of unavailable medication for one resident (R700) out of one reviewed for medication administration. Findings include: On 2/21/24 at 8:54 AM in an interview with family member A who revealed that they never saw (R700) receive medications and they did not think the resident was getting their medication. A review of the medical record revealed that R700 was admitted into the facility on [DATE] with the following related diagnoses: chronic kidney disease- stage 4, type 2 diabetes mellitus without complications, and morbid obesity. Further record review revealed that a physician's order was entered for Dapgliflozin (a medication for diabetes mellitus). Review of the medication administration record from 12/14/2023 to 12/23/2023 indicated the number 9 was documented, 9 meaning that the medication was not given due to unavailable. On 12/17/2023 at 20:19 PM (8:19 PM), a nursing progress note…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-21 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to Intake MI00142677. Based on observation, interview, and record review, the facility failed to provide feeding assistance for one resident (R701) out of two reviewed for nutrition. Findings Include: On 2/21/2024 at 9:13 AM, R701 was observed laying in bed. R701 was laying flat in bed with their breakfast tray off to the side of them sitting on their bedside table. R701 was observed trying to reach for their food. Upon observing their meal ticket, it documented that R701 was a 1:1 feed and should have built-up utensils. R701's utensils were observed to have the red built up part removed from the silverware. R701 was attempting to pick up their food with their hands. On 2/21/2024 at 9:15 AM, R701 stated that sometimes people help them eat and sometimes they do not. R701 stated that no one had been in to help them today and that they were hungry. R701 stated that they were trying to reach their sausage. A review of the medical record revealed that R701 admitted into the facility on 2/7/2024 with the following diagnoses, Dysphagia and Severe Protein-Calorie…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-23 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intakes M100136222, MI00137808, M100141129, and MI00141971. Based on observation, interview, and record review, the facility failed to ensure sufficient staff were available to provide a timely response to call lights and resident requests/needs, affecting three residents (R164, R230, and R283) of three reviewed for staffing, resulting in resident frustration and unmet care requests and needs. Findings include: R230 On 1/21/24 at 12:39 PM, R230 was asked about the care at the facility and stated, Last night I had to wait over an hour for help. On 1/22/24 at 10:35 AM, R230 was asked how the night shift went for them and stated, I pressed my button for my medication, it took them 45 minutes to answer. I had to wait another 45 minutes to get the medication. On 1/22/24 at 9:22 AM, during meal observation the back 100 hall, breakfast cart stayed open for approximately 10 minutes before meal pass started. There were two certified nursing assistants (CNAs) assigned to the hall. On 1/23/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00137759. Based on observation, interview, and record review the facility failed to provide fresh drinking water for one resident (R164) of one reviewed for resident rights, resulting in feelings of frustration. Findings include: On 1/21/24 at 12:18 PM, during an initial tour of the facility R164 was interviewed regarding their level of satisfaction with the care and services provided for them at the facility. R164 indicated that they had not received fresh water yet today. An observation of a styrofoam cup next to R164 revealed that the cup was undated with no ice in it and less than a quarter full. On 1/22/24 at 1:44 PM, an observation of R164's cup by their bedside revealed a time on the cup of, 6 AM with no ice in the cup and the cup being approximately a third full. On 1/22/24 at 4:32 PM, R164 was met in their room and further interviewed about their water and the frequency of them receiving fresh water. R164 indicated that they didn't receive enough fresh water from staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00141403. Based on interview and record review, the facility failed to involve a resident (R333) in treatment decisions for one of one residents reviewed for plans of care. Findings include: A review of Intake called into the State Agency noted the following, The facility allowed (R333) medication to be stopped by family when (R333) is [their] own person. A review of the medical record revealed that R333 admitted into the facility on [DATE] with the following diagnoses, Anemia and Covid-19. A review of the Minimum Data Set assessment revealed a Brief Interview for Mental Status score of 13/15 indicating an intact cognition. R333 was also independent with partial/moderate assistance with bed mobility and transfers. A review of the physician orders revealed the following, Orders: Paxlovid .Directions: Give 2 tablets by mouth two times a day for Covid-19 positive as of 11/13/2023 for 5 days .Administrative Orders: Date: 11/13/2023 .Type: Discontinue .Notes: Family does not want…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide privacy during a blood draw for one sample residents (R230) and maintain the call light within resident reach for two (R39 and R100) of seven residents reviewed. Findings Include: R230 On 1/21/24 at 12:39 PM, R230 was interviewed regarding the stay at the facility and reported some concerns. At that time Phlebotomist H entered the room and request to collect a blood sample from R230. R230's door was opened to the hallway and their roommate was in the room with the privacy curtain pulled halfway between the beds. R230's roommate was observed to be assisted to the restroom by a staff member, which required to pass by R230's bed. R230 lab draw was exposed to the roommate and to the people that passed by the hallway. On 1/23/24 at 10:12 AM, Phlebotomist H was asked about the process to ensure privacy for residents when collection blood from the residents. Phlebotomist H explained, that it depends if the resident ask for it and/or if it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a homelike environment for two (R100 and R116) of seven residents reviewed. Findings include: R100 Review of the facility record for R100 revealed an admission date of 06/19/23 with diagnoses that included Cerebral Infarction with Left Hemiplegia, Vascular Dementia and Chronic Kidney Disease. The Minimum Data Set (MDS) assessment dated [DATE] indicated R100 required maximum to total assistance with activities of daily living (ADLs) and the Brief Interview for Mental Status (BIMS) assessment score of 9/15 indicated moderate cognitive impairment. On 01/23/24 at 12:03 PM, R100 was observed laying in bed. It was observed that the wall behind the head of the bed had multiple areas up to approximately ten square inches of missing paint and exposed drywall damage. R100 was asked about the damage and stated I can't see back there much but I know it's tore up. R116 Review of the facility record for R116 revealed an admission date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00141321. Based on observation, interview, and record review the facility failed to update resident fall interventions on the care plan following resident falls for one (R110) of seven residents reviewed for falls. Findings include: On 1/22/24 at 10:00 AM, Family member M indicated that they were concerned about the falls that [R110] had experienced at the facility and were unsure what the facility was doing to prevent [R110] from falling. On 1/22/24 at 4:17 PM, R110 was met with in their room for an interview. R110 was unable to answer any questions asked of them. On 1/23/24 at 1:09 PM, R110's fall incidents/accidents (I/As) were reviewed. R110s most recent falls were documented as having occurred on 12/4/23 and 12/29/23. On 1/23/24 at 1:17 PM, R110's fall care plan was reviewed and revealed that there were no fall interventions indicated on the care plan following R110's falls on 12/4/23 and 12/29/23. On 1/23/24 at 1:35 PM, the Director of Nursing (DON) was interviewed about…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to obtain lab results in a timely manner for one (R335) of one residents reviewed for laboratory services. Findings Include: Resident 335 A review of the medical record revealed that R335 admitted into the facility on 1/12/2024 with a diagnosis of Dementia. A review of the Minimum Data Set assessment revealed an impaired cognition. R335 also required moderate to partial assistance with bed mobility and transfers. R335 was also noted to be on multiple psychiatric medications. A review of a physician's order revealed a lab order for Valproic acid and Ammonia levels dated 1/16/2024. A request for the lab results was made and review of the results revealed that the lab was not collected until 1/22/2024 during survey. A review of the lab results revealed the following, Valproic Acid result 18.0. Reference Range 50-100. On 1/23/2024 at 2:01 PM, an interview was conducted with the Director of Nursing (DON). The DON stated that the Nurse Practitioner (NP) was notified about the low Valproic Acid level and stated that it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00140703. Based on interview and record review, the facility failed to provide wound care treatments as ordered, reposition in a timely manner, and apply heel boots for two residents (R229 and 337) of seven reviewed for care and treatment. Findings Include: R229 A review of the Intake noted, It was alleged facility staff failed to provide adequate and appropriate care to prevent and/or treat pressure sores. A review of R229's admission Assessment noted, Comments: DTI (deep tissue injury) to right buttocks. Weeping edema to BLE (Bilateral Lower Extremities). Blisters to groin. Bilat heels intact. Order: Triad Hydrophilic Wound Dress Paste (wound Dressing) Apply to Buttock/groin topically every shift for wound care. Start date 9/13/22. On 1/23/24 at 11:59 AM, Wound Care Nurse B was asked about the treatments for R229 wound. Nurse B provided documentation that revealed treatments not documented as being performed on 9/26/22, 9/27/22, and 9/30/22. The Wound Care Nurse offered an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure timely podiatry services for one resident (R138) of one reviewed for foot care, resulting in delayed treatment and long toenails. Findings include: On 1/21/24 at 12:40 PM, R138 was observed in their room sitting in their wheelchair. R138's feet were observed without socks on and with their toenails long. The toenails were observed to slant to the side of the toes. The nails appeared to be overgrown and approximately an inch from R138's toe. R138 was asked if they preferred their nails that long and stated, No. They could use a cut. R138 was asked if they hurt and they said, not really. On 1/22/24 at 10:37 AM, R138 was observed in their room with their toenails in the same condition. Therapy staff was observed to dress the resident and take them out of the room. R138 left the room without socks and with their long toenails exposed. On 1/23/24 at 10:21 AM, R138 was observed in their room with socks on and was asked if they had their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to change an Peripherally Inserted Central Catheter (PICC) line dressing per physician orders for one residents (R152) of two residents. Findings Include: R152 On 1/21/24 at 9:52 AM, R152 was observed in their room lying in bed. In R152's room there was an IV (intravenous) pole with a completed medication bag hanging from the pole. On 1/22/24 at 10:29 AM, R152's right arm dressing was observed with a date of 1/14 (1/14/24). R152 was asked about the dressing change and could not remember if the facility changed it. The dressing was observed to be peeling off R152's arm. A review of R152's treatment administration record noted, on 1/22/24, blank and without documentation of the treatment completed as scheduled on 1/21/24. Further reviewed noted, Order: Change PICC line Dressing according to policy (R) (right) arm. Every night shift every Sun for safety monitoring AND as needed for safety monitoring. Discontinued. Start Date: 1/7/2024 - End…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to don and off personal protection equipment (PPE) for a resident (R334) on droplet and contact isolation out of ten reviewed for infection control. Findings Include: On 1/21/2024, R334 was observed in their room laying in bed. R334 door was open with a contact precaution sign on it. PPE was observed in a box hanging by the room. On 1/21/2024 at 9:59 AM, a certified nursing assistant (CNA) was observed entering the room without donning PPE. The CNA was observed picking up a breakfast tray out of the room. On 1/21/2024 at 10:04 AM, an interview was conducted with Licensed Practical Nurse (LPN) E regarding R73. LPN E stated that R73 was on contact and droplet precautions due to being exposed to Covid-19, however they had not had a positive test. On 1/21/2024 at 12:34 PM, a CNA was observed entering the room with no PPE and delivering their lunch tray. On 1/21/2024 at 1:44 PM, a housekeeping staff member was observed cleaning the room with no PPE on. On 1/22/2024 at 8:34 AM, a CNA was observed dropping off a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-17 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00138142. Based on interview and record the facility failed to ensure a residents right to go to the hospital was honored for one resident (R901) of three resident's whose hospitalizations were reviewed resulting in the resident required to sign out AMA (against medical advice), arrange/provide their own transportation and going out 911 to hospital later in the day for a change in condition. Findings include: A review of the complaint Intake revealed: Resident was admitted to (Facility name) on 6/1/2023 for rehabilitation after being admitted to a hospital 05/23/2023 for acute respiratory failure with hypoxia )low oxygen in blood). Per family, resident was to be discharged home 07/4/23 at 11 am. Resident did not feel ready to be discharged home. Resident's mother had filed three appeals with insurance company for resident to stay at facility for further rehabilitation. Resident's mother was with (R901) at the nursing home from 11:30 AM to approximately 7 PM on 07/03/2023. Per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$41,847 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $41,847 — penalty dated 2025-03-05
  • Medicare payment denial — starting 2025-04-25 for 6 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to OPTALIS HEALTH & REHABILITATION — 36 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 52.4+1.6 vs chain
Health inspection 3 of 51.9+1.1 vs chain
Staffing 2 of 52.4-0.4 vs chain
Quality measures 5 of 54.3+0.7 vs chain
The other 35 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Greenfield Rehab and Nursing CenterRoyal Oak, MI 1 of 5Optalis Health & Rehabilitation at Kent-CrossingGrand Rapids, MI 1 of 5Optalis Health & Rehabilitation of Bloomfield HillBloomfield Hills, MI 1 of 5Optalis Health & Rehabilitation of WhitehallWhitehall, MI 1 of 5Optalis Health & Rehabilitation of WyomingWyoming, MI 1 of 5Optalis Health and Rehabilitation of Grand RapidsGrand Rapids, MI 1 of 5Optalis Health and Rehabilitation of KingsfordKingsford, MI 1 of 5Optalis Health and Rehabilitation of Three RiversThree Rivers, MI 1 of 5Pickaway Manor Care CenterCircleville, OH 1 of 5The Lakeland CenterSouthfield, MI 1 of 5West Park Care Center LLCColumbus, OH 2 of 5Monterey Care CenterGrove City, OH 2 of 5Optalis Health & Rehabilitation of MuskegonMuskegon, MI 2 of 5Optalis Health and Rehabilitation at St. FrancisSaginaw, MI 2 of 5Optalis Health and Rehabilitation of CantonCanton, MI 2 of 5Optalis Health and Rehabilitation of Dearborn HeigDearborn Heights, MI 2 of 5Optalis Health and Rehabilitation of TroyTroy, MI 2 of 5Woodward Hills Health and Rehabilitation CenterBloomfield Hills, MI 3 of 5Belle Fountain Nursing & Rehabilitation CenterRiverview, MI 3 of 5Canal Winchester Care CenterCanal Winchester, OH 3 of 5Evergreen Health and Rehabilitation CenterSouthfield, MI 3 of 5Four Seasons Nursing Center of WestlandWestland, MI 3 of 5Grand TheDublin, OH 3 of 5Mill Run Care CenterHilliard, OH 3 of 5New Albany Care CenterColumbus, OH 3 of 5Optalis Health & Rehabilitation at LeonardGrand Rapids, MI 3 of 5Optalis Health & Rehabilitation of IoniaIonia, MI 3 of 5Optalis Health and Rehabilitation of Allen ParkAllen Park, MI 3 of 5Optalis Health and Rehabilitation of Ann ArborAnn Arbor, MI 3 of 5Optalis Health and Rehabilitation of Sterling HeigSterling Heights, MI 3 of 5RiverviewColumbus, OH 3 of 5ShorePointe Nursing CenterSt. Clair Shores, MI 4 of 5Fountain Bleu Health and Rehabilitation CenterLivonia, MI 5 of 5Abbyshire Place Health And Rehabilitation Center LBidwell, OH 5 of 5Optalis Health and Rehabilitation of Grosse PointeGrosse Pointe Woods, MI

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
SNW LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF30%since 09/01/2019
DILIPBHAI & KALAVATI PATEL FAMILY TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 09/01/2019
OPTUM MANAGEMENT SOLUTIONS. INCOrganizationINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/09/2025
MERCHANTS BANK OF INDIANAOrganization5% OR GREATER MORTGAGE INTERESTsince 09/01/2019
EAST WEST BANKOrganization5% OR GREATER SECURITY INTERESTsince 09/01/2019
PATEL, RAJANIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROLsince 04/07/2023
SHARON, ROBERTIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/13/2024
CHECKLEY, ERICIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/07/2023
PARKER, SETHIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/07/2023
ROUSE, TAMMYIndividualOPERATIONAL/MANAGERIAL CONTROLsince 04/07/2023
DUNN, CHARLESIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 04/08/2025
SHAH, HEMANTIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 04/03/2025
CHARLES FRANKLIN LLCOrganizationADP OF THE SNFsince 09/01/2019
HEMANT SHAH 2018 IRREVOCABLE TRUSTOrganizationADP OF THE SNFsince 09/01/2019
OM HOLDCO, LLCOrganizationADP OF THE SNFsince 09/01/2019
OPTALIS LP INVESTORS 1, LLCOrganizationADP OF THE SNFsince 09/01/2019
PAAR 108 LLCOrganizationADP OF THE SNFsince 09/01/2019
PINAL R. PATEL 2017 IRREVOCABLE TRUST F/B/O AARNA R. PATELOrganizationADP OF THE SNFsince 09/01/2019
PINAL R. PATEL 2017 IRREVOCABLE TRUST F/B/O ANSH R. PATELOrganizationADP OF THE SNFsince 09/01/2019
PINAL R. PATEL 2020 IRREVOCABLE FAMILY TRUST UAD 10-6-2020OrganizationADP OF THE SNFsince 09/01/2019
RAJAN G PATEL 2020 IRR FAM TR UAD 12-3-2020OrganizationADP OF THE SNFsince 09/01/2019
SCHLAUPITZ MADHAVANOrganizationADP OF THE SNFsince 01/01/2025
CONNER, MARIANNEIndividualADP OF THE SNFsince 05/13/2024

CMS files one row per role, so the 31 rows in the source record cover these 23 parties — each is shown once here with every role it holds. Nothing is omitted.

15 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$29.4M
Net patient revenuemost recent cost report
+6.3%
Operating marginrevenue minus expenses
$8.2M
Related-party expense30% of expenses
Who pays — share of resident-days
Medicaid 30%Medicare 22%Other / private 48%

This home reported $8.2M paid to related parties — landlords or management companies under common ownership — equal to about 30% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$427per resident / day
operating cost
$12,978per month
≈ monthly operating cost
$456per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235506. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-30, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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