The Estates At Chateau LLC
2106 Second Avenue South, Minneapolis, MN 55404 · For profit - Limited Liability company · 69 certified beds · (612) 874-1603 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (5/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (50) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $35,565 in federal fines (most recent 2026-02-03)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 15.9% | 18.2% | 15.4% | typical |
| Long-stay residents who lose too much weight | 6.9% | 4.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.1% | 1.9% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.0% | 2.6% | 2.0% | better |
| Long-stay residents with depressive symptoms | 4.1% | 4.1% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.4% | 4.0% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 10.2% | 20.5% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 9.6% | 12.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 96.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 13.0% | 5.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 12.1% | 24.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 20.0% | 17.1% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.8% | 1.9% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 82.1% | 82.7% | 79.4% | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
38.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 43 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Therapy staffing: this home’s payroll records show 0.19 therapist hours per resident per day in 2026Q1 — more than 20% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 38.0%CMS range 26.4–49.9 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.9%CMS range 6.3–14.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.0%CMS range 3.3–13.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.21 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 69 beds and averages 63.9 residents a day — about 93% occupied, or roughly 5 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.09 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.74 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.75 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.75 hrs/resident/day on weekends vs 3.23 on weekdays — 15% thinner on weekends. RN hours go from 0.88 to 0.40 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 37% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
50 citations, most serious first. The 11 most serious are shown; the remaining 39 are one tap away and print in full.
- Immediate jeopardy · Jcited before2026-02-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review the facility failed to prevent an unintentional fire related to 1 of 1 resident (R1) who set fire to oxygen when she was smoking in her room. R1 remained in possession of a lighter and cigarettes after the fire, placing all 63 residents at likelihood of serious harm or death. The Immediate Jeopardy began on 1/29/26 when the facility failed to ensure R1's smoking materials were secured per the care plan, resulting in R1 lighting a cigarette in her room, with oxygen in use, and igniting an unintended fire. The facility did not implement appropriate supervision, monitoring, and interventions to prevent recurrence, and R1 continued to possess a lighter and cigarettes without staff knowledge resulting in the likelihood of serious harm or death for R1 and other residents at the facility. The administrator and director of nursing (DON) were notified of the IJ on 2/2/26 at 3:12 p.m. The IJ was removed on 2/2/26 when the facility implemented immediate corrective action…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-14 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review the facility failed to ensure contracted hospice agency staff reported allegations of sexual abuse immediately to the administrator for 1 of 1 residents (R1) reviewed for allegations of abuse. Findings include:R1's face sheet dated 5/14/26, identified diagnoses of anxiety disorder, and schizoaffective disorder (schizophrenia and mood disorders).R1's care plan dated 2/12/26, identified R1 was a vulnerable adult and was at risk for decreased cognitive and physical abilities. Interventions included monitor for signs of emotional distress or mood and behavior changes, staff will follow the facility vulnerable adult and abuse reporting policy, local Ombudsman, adult protection, police, and/or state/financial agencies will be notified of any suspected abuse or financial exploitation as needed.R1's care plan dated 5/9/26, identified R1 had hospice care related to end stage disease process. Interventions included maintain communication with hospice and keep them informed of R1's condition as needed, keep hospice informed of any changes in R1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-09-18 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure monitoring and timely removal of facility food stored in refrigerators was completed to reduce the risk of foodborne illness. In addition, the facility failed to ensure the refrigerator and cooler temperatures were properly monitored and maintained to reduce the risk of foodborne illness. This had the potential to affect all 64 residents who consumed meals from the main kitchen.Findings include:UNLABLED FOODDuring the initial kitchen observation with the dietary aid (DA)-A on 9/15/25 at 11:41 a.m., the following foods were found in a double-door refrigerator in the first-floor kitchen.-One gallon of skim milk, half full, manufacture expired date 9/10/25.-Unlabeled open plastic bag of pre-made salad consisted of brown lettuce, orange carrots, purple cabbage, brown juice on the bottom of the bag.-A plastic container of opened sour cream, manufacture expired date 8/27/25, labeled 9/14/25.-A plastic container of opened deli salad, manufacture expire date 9/8/25, labeled 8/5/25. A second unlabeled opened…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-18 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure an adequate discharge planning process was maintained to ensure resident preference for discharge was met for 1 of 2 residents (R46) reviewed for discharge planning.Findings include:R46's quarterly Minimum Data Set (MDS) assessment, dated 7/2/25, identified R46 had intact cognition with no behaviors or hallucinations or delusions. Section Q indicated there was no active discharge planning occurring for resident to return to the community. During an interview on 9/15/25 at 12:27 p.m., R46 stated she wants to move closer to family. R46 stated her family lived in a neighboring state and believed the facility was trying to find a place but hadn't heard any updates recently. R46's care plan, printed 9/18/25, indicated R46's current discharge plan is to move closer with family and family was looking for a SNF (skilled nursing facility) in the area of interest with an initiation date of 4/3/25. The focus/goal included the following interventions with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-18 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to provide a written bed hold notice for 2 of 2 residents (R3, R70) reviewed for hospitalization. Findings Include: R3 R3's significant change Minimum Data Set (MDS) assessment, dated 9/8/25, indicated R3 had intact cognition with no hallucinations or delusions and no behaviors. On 9/15/25 at 5:18 p.m., R3 was observed sitting outside. R3 declined to talk with surveyor.R3's admission record, dated 9/18/25, did not identify R3 as having a health care power of attorney (POA). R3's census log, printed 9/18/25, indicated R3 was on hospital leave the following dates:-7/5/25 with return on 7/8/25-7/22/25 with return on 8/1/25-8/8/25 with return on 8/15/25-8/19/25 with return on 8/26/25 R3's progress notes, dated 7/4/25 to 8/27/25 were reviewed and indicated the following: -7/5/25 at 5:51 p.m.: resident sent to the hospital due to confusion and found on the floor.-7/8/25 at 6:52 p.m.: resident returned to the facility-7/22/25 at 9:42 p.m.: resident was sent to the emergency room for evaluation.-8/1/25 at 11:30 p.m.: resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure routine personal hygiene (i.e., showers, hair care, shaving) were completed for 2 of 5 residents (R7, R1) reviewed for activities of daily living (ADLs) and who were dependent on staff for their care.Findings include: R7 R7's quarterly minimum data set (MDS) dated [DATE], indicated R7 was cognitively intact and had no hallucinations or delusions. R7 had impairments to both upper and lower extremities and used a wheelchair for mobility. They were frequently incontinent of bowel and bladder and was dependent on staff for all personal hygiene, to include shaving, toileting, baths, and oral hygiene. R7’s pertinent diagnosis included a central spinal cord syndrome (the spinal cord was bruised or damaged in the middle, at the level of the fourth vertebra in the neck and affects the arms more than the legs). R7’s care plan dated 5/30/22, identified a selfcare deficit related to maxillary fracture, cervical stenosis with central cord…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-18 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to comprehensively monitor and assess for edema (swelling caused by fluid retention) so intervention effectiveness could be determined, and new interventions could be developed if needed, and ensure recommended edema management interventions were followed as appropriate for 1 of 1 residents (R29) assessed for edema management. Findings include: R29's quarterly Minimum Data Set (MDS) dated [DATE], indicated R29 had intact cognition and was diagnosed with heart and respiratory failure.R29's care plan dated 5/28/25, indicated R29 was receiving a diuretic and had a history of edema. The care plan did not include a plan for edema monitoring. R29's order summary dated 7/3/25, included an order for thigh-high compression stockings that were to be applied to R29's bilateral lower extremities during the day and then removed at night for edema. The summary included an order for 40 milligrams (mg) of torsemide (a diuretic, used to treat fluid…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure a resident who had several documented incidents of smoking in the facility was free from potential smoking accidents for 1 of 3 residents (R4) reviewed for smoking. Findings include: R8's quarterly minimum data set (MDS), dated [DATE], indicated R8 was admitted to the care facility on 3/27/25. The MDS further indicated R8 refused to be interview for mental status but was assessed with okay long term and short-term memory and was able to recall season, location, staff names and faces and where she lived.R8's care plan, dated 7/30/25, indicated R8 was able to smoke independently, with the following interventions: Resident smoked in room, No smoking signs in place, and will not allow removal of cigarettes. R4's care conference note, dated 6/16/25, indicated R4 had been smoking in her room at times. R4's smoking assessment, dated 9/3/25, indicated the assessment was completed due to smoking violations of smoking in her room and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that one of one resident (R2), reviewed for catheter use, had documented clinical decision-making regarding the use of an indwelling urinary catheter including the reason for insertion, justification for continued use, and evidence of periodic reassessment. In addition, the facility failed to attempt and document a trial removal of the catheter, despite the resident experiencing repeated urinary tract infections associated with catheter use. Findings include: R2's annual minimum data set (MDS), dated [DATE], indicated R2 was admitted to the care facility on 11/3/23 and was cognitively intact. The MDS further indicated R2 was independent with his activities of daily living and had an indwelling catheter. R2's diagnoses list, dated 11/3/23, indicated R2 had the following medical diagnoses: urethral stricture, anterior urethral stricture (an abnormal narrowing of the first part of the male urethra caused by scar tissue, leading to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-18 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to follow developed nutritional interventions to ensure nutritional status was maintained or improved for 3 of 4 residents (R22, R60, R66) reviewed for nutrition. In addition, the facility failed to ensure an order for fluid restriction was followed for 1 of 1 resident (R8) reviewed for fluid restrictions. Findings include: R22’s comprehensive Minimum Data Set (MDS) dated [DATE], indicated R22 had intact cognition and was diagnosed with diabetes and hypertension. R22's order dated 1/16/25, indicated R22 was to receive a diet with a regular texture and included the directions for large portions. R22's care plan dated 8/20/25, indicated R22 had increased nutritional needs related to a stage three pressure ulcer in the gluteal fold. R22's progress note dated 9/9/25 at 1:02 p.m., indicated R22 had a recent significant weight gain related to increased oral intake with a history of weight loss. The note indicated R22 was to receive double…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-18 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to implement or maintain an appropriate communication and collaboration system with an outside dialysis clinic to promote continuity of care and reduce the risk of complication (i.e., missed orders, insufficient preparation for treatment) for 2 of 2 resident (R5, R24) reviewed for dialysis care. Furthermore, the facility failed to provide snacks/meals as ordered for 1 of 1 resident on dialysis days.Findings include:R5's quarterly Minimum Data Set (MDS), dated [DATE], identified R5 had intact cognition and diagnoses including anemia, high blood pressure, visual impairment and renal insufficiency and/or renal failure. In addition, the MDS outlined R5 received dialysis care while a resident at the care center.R5's provider orders dated 4/9/25, directed staff to send a dialysis communication form with resident, review upon return two times a day every Monday, Wednesday, and Friday. R5's care plan dated 6/28/24, identified potential for complications related…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 39 citations
- Potential for harm · D2025-09-18 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review the facility failed to compressively assess a resident with several mental health diagnoses including post-traumatic stress disorder to ensure, if needed, accurate interventions were in place to prevent traumatization. The facility further failed to ensure collaboration with a resident's outside psychiatric provider for 1 of 2 residents (R8) reviewed for trauma informed care. Findings include:R8's quarterly minimum data set (MDS), dated [DATE], indicated R8 was admitted to the care facility on 3/27/25. The MDS indicated R8 refused to be interview for mental status but was assessed with okay long term and short-term memory and was able to recall season, location, staff names and faces and where she lived. The MDS further indicated R8 was on the following medication types: antipsychotic, antianxiety, hypnotic, hypoglycemic, and anticonvulsant.R8's diagnoses list, dated 3/27/25, indicated R8 had several medical diagnoses including bipolar disorder, major…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-18 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure non-pharmacological interventions were attempted and recorded prior to the administration of as-needed (PRN) narcotic medication to help facilitate person-centered care planning and reduce the risk of complication (i.e., constipation, sedation) for 2 of 6 residents (R1, R46) reviewed for unnecessary medication use.Findings include:R1R1's admission Minimum Data Set (MDS) assessment, dated 8/7/25, identified R1 had intact cognition with no hallucinations, delusions or behaviors. R1 required staff set up for oral hygiene, upper body dressing, bed mobility, and personal hygiene, staff supervision for eating and required moderate staff assistance for toileting, lower body dressing and transfers. In addition, the MDS outlined R1 received both scheduled and PRN pain medications during the review; however, did not receive any non-medication intervention for pain. Further, R1 indicated they had occasional pain which they rated at six (6) out of 10 (10 being the worst possible). R1's care plan, printed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-18 · tag F0825 — isolatedProvide or get specialized rehabilitative services as required for a resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to provide rehabilitative services as ordered for 1 of 1 residents (R7) reviewed for therapy services.Findings include:R7's quarterly Minimum Data Set (MDS) dated [DATE], indicated R7 was cognitively intact. R7's pertinent diagnoses included central spinal cord syndrome (the spinal cord was bruised or damaged in the middle, at the level of the fourth vertebra in the neck and affects the arms more than the legs). R7's MDS indicated speech therapy was provided from 3/20/25 through 5/15/25, physical therapy (PT) was provided from 3/21/25 through 4/8/25, and R7 received occupational therapy (OT) during the quarterly MDS assessment period.R7's PT notes dated 4/8/25, indicated all goals were met and R7 was care planned for range of motion (ROM). The note identified up for meals and that sitting up was the best ROM for large joints. R7's care plan revised on 5/30/25, directed staff to follow PT instructions and orders, as well as complete passive range of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-18 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review the facility failed to protect 1 of 3 residents (R1) from staff to resident verbal abuse. Findings include: R1's brief interview for mental status (BIMS) dated 6/5/25 indicated a score of 15/15, indicated no cognitive impairment. R1's care plan dated 5/30/25 indicated medical diagnoses of weakness, schizophrenia, anxiety disorder, depression, chronic pain syndrome. Facility camera footage reviewed on 6/18/25 at 9:44 a.m., revealed on 6/8/25 at approximately 5:04 p.m. R1 was at the kitchen door; R1 foot was holding door open, dietary aide (DA)-B was at door also holding the door open with her body and arm. Exchange of words between R1 and DA-B were visualized however there was no sound capabilities. R1 had sandwich in hand and there was no physical interaction between staff and R1. Facility camera footage failed to cover incident of R1 and DA-A verbal or physical interaction as footage was delayed. When interviewed on 6/17/25 at 1:11 p.m., R1 stated there was an altercation between DA-A due to requesting two sandwiches. R1 stated he…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-18 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation and record review the facility failed to report an allegation of staff to resident abuse to the State Agency (SA) and administrator for 1 of 3 resident (R1) who had a verbal altercation with a staff member, requiring another staff to intervene and no report was made. Findings include: R1's brief interview for mental status (BIMS) dated 6/5/25 indicated a score of 15/15, indicated no cognitive impairment. R1's care plan dated 5/30/25 indicated medical diagnoses of weakness, schizophrenia, anxiety disorder, depression, chronic pain syndrome. When interviewed on 6/17/25 at 1:11 p.m., R1 stated there was an altercation between DA-A due to requesting two sandwiches. R1 stated he and DA-A were yelling at each other and being disrespectful to each other. R1 stated they both called each other bitches in the altercation, and he could not recall who said bitch first. R1 recalled DA-B coming to the door during the altercation and defused the situation and then he left. R1 added, he was surprised how escalated it got over a request for two sandwiches. When…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-06 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a safe environment for residents by allowing former resident FR4, who had been discharged , to repeatedly gain unauthorized entry through an unsecured door without staff awareness, resulting in unwanted interactions for residents (R)5 and R7. Findings include:The nursing home incident report (NHIR) dated 5/31/25, identified a man FR4 came into R5's room at 4:30 a.m., and R5 woke up to the man kissing her on the forehead. This created difficulty sleeping and mental anguish for R5.FR4's face sheet dated 6/5/25, identified FR4 had diagnoses of major depressive disorder, alcohol dependence in remission, generalized anxiety disorder, and mild cognitive impairment.FR4's comprehensive MDS dated [DATE], identified FR4 had resided at the facility for almost one year. FR4 had no cognitive impairment, no behaviors towards other residents or staff. FR4 was independent with all cares.FR4's progress notes from 5/13/25-5/21/25, identified FR4 had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-06 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to protect two residents (R1 and R2) from abuse when R3 had a verbal and physical altercation with R1, which escalated to a physical incident with R2 later that day. R1's face sheet dated 5/31/25, identified diagnoses of multiple fractures of pelvis, alcohol abuse, and open wound on left lower leg.R1's quarterly Minimum Data Set (MDS) dated [DATE], identified no cognitive issues. R1 had verbal behavior issues directed at others, was independent with all self-cares, and used a wheelchair for mobility.R1's care plan identified that she would remain free from abuse or neglect. Interventions included monitoring for signs of emotional distress or mood and behavior changes, safety monitoring will be implemented as needed to ensure residents safety, staff will continue to follow the facility vulnerable adult and abuse reporting policy.R1's progress note dated 5/26/25 at 11:37 p.m., identified at 6:00 p.m., registered nurse (RN)-D was alerted to a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-14 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to report allegations of stolen money immediately (within 24 hours) to the State Agency (SA) for 1 of 3 residents (R2) reviewed for abuse. In addition, the facility did not report the missing money to law enforcement. Findings include: R2's Medicare 5-Day Minimum Data Set (MDS) dated [DATE] indicated R2 was cognitively intact, had no behaviors, and had diagnoses that included multiple fractures and depression. R2's Grievance/Concern Form dated 4/8/25 indicated, Resident stated that 80 dollars was taken from her purse on the night of 4/7. This happened overnight when she was asleep. Resident stated she had her purse next to her, between her arm and window. When resident woke up on 4/8/25, her purse was located on the ground beside her bed. This is when resident became aware that 80 dollars was missing from her purse. The form was signed by social worker (SW)-A, and indicated R2 made a police report. On 5/13/25 at 3:35 p.m., R2 stated staff covered up a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-14 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to have a process in place for prior authorization (PA) of medications to ensure resident medications were re-ordered and refilled in a timely manner for 1 of 3 residents (R1) reviewed for medication administration. Findings include: R1's quarterly Minimum Data Set (MDS) dated [DATE], indicated R1 was cognitively intact, had no behaviors, and diagnoses that included diabetes and heart disease. R1's care plan revised 11/23/22, indicated R1 had a potential for alteration in blood sugar related to a diagnosis of diabetes. The care plan guided nursing staff to administer medication as ordered. R1's Medication Administration Record (MAR) dated 3/2025, indicated a noon medication pass that included Rybelsus (medication used to treat elevated blood sugar) 7 milligrams (mg) oral tablets given at noon daily, ordered 4/16/24. The MAR indicated missed doses continually from 3/13/25 to 3/31/25. R1's MAR dated 4/2025, indicated a noon medication pass that included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-13 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to follow policy of removing alcohol from residents' room and analyze underlying causes of resident increased aggression for 1 of 1 resident (R3) reviewed for behavioral health when R3 had continued alcohol intoxication with increased behaviors. Findings include: R3's quarterly Minimum Data Set (MDS) dated [DATE] indicated no cognitive impairment however behaviors of physical behaviors toward others and rejects cares was identified. R3 activities of daily living indicated R3 was independent with mobility, dressing, transfers, eating and toileting. Medical diagnoses were alcohol dependence, alcohol abuse with intoxication, cocaine dependence, major depressive disorder. R3's Care Area Assessments (CAA) dated 8/20/24, triggered behavioral psychosocial wellbeing which indicated verbal behavioral symptoms directed toward others by threatening others, screaming at others, cursing at others. R3's care plan print dated 3/14/25, indicated R3 had a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-18 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to produce a care plan that was consistent for one of four residents (R4) reviewed for care plans. R4's care plan stated two staff members were to provide cares for R4 while further down in the care plan it stated one staff was to assist R4 with bathing, dressing, and personal hygiene. Findings include: During an observation on 9/18/24 at 10:02 a.m., nursing assistant (NA)-B changed R4's incontinent brief. NA-B was the only aide who changed R4's incontinent brief. R1's face sheet indicated R4 was admitted to the facility on [DATE] with a primary diagnosis of cerebral infarction due to embolism of bilateral anterior cerebral arteries. R4's additional diagnoses included hemiplegia affecting left dominant side, repeated falls, panic disorder, adjustment disorder with anxiety, and other stimulant abuse. R4's care plan dated 9/29/23 indicated resident needed an assistant of one for bathing, dressing, and personal hygiene. R4's care plan dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to use aseptic technique when providing pericare for one of four residents (R2) observed for pericare, provide timely incontinent cares for two out of four (R1, R4) residents, and provide weekly showers for one of four (R1) residents reviewed for activities of daily living. Findings include: During an observation on 9/18/24 at 9:51 a.m., nursing assistant (NA)-C changed R1's incontinent brief. NA-C did not use aseptic technique while washing R1's perineal area. NA-C wiped R1's perineal from back to front and then took the same washcloth and reused the same washcloth she used for pericare to wash her labia. During an observation on 9/18/24 at 10:02 a.m., NA-B was changing R4's incontinent brief. R4's brief had been saturated with urine. NA-B wiped R4 from back to front using the same washcloth. During the observation NA-B stated R4's linens had been saturated with urine and she needed to change R4's bed linens. NA-B stated she did not know…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-18 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure licensed staff were trained on wound vacuum-assisted closure (VAC) for five of sixteen licensed staff. R1 was admitted to the facility with a wound vac. Findings include: R1 was admitted to the facility on [DATE] with a primary diagnosis of encounter for open fracture type I or II. R4's additional diagnoses included hemiplegia and hemiparesis following cerebral infarction affecting left dominant side and acquired absence of left leg above knee. R1's wound care progress note dated 9/6/24 indicated advanced practice registered nurse (APRN) order staff to change the wound vac every Monday, Wednesday, and Friday and as needed. R1's care plan dated 9/6/24 indicated R1 had surgical wounds that required the use of a wound vac. R1's provider progress note dated 9/10/24 indicated R1's wound vac had fluid seen in underneath the suction device and stabilizer applicator plastic remained present. The provider indicated the plastic should have been removed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-08-15 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review, the facility failed to ensure monitoring and timely removal of facility food stored in refrigerators and freezers was completed. In addition, the facility failed to ensure facility food was stored in a manner to reduce the risk of physical cross-contamination and potential foodborne illness. In addition, the facility failed to ensure all food items were properly covered when served to residents to reduce and/or prevent the risk of foodborne illness. These facility failures had the potential to affect all 65 residents who consumed food from the facility kitchen. In addition, the facility failed to ensure the third-floor unit refrigerator temperatures were properly monitored and maintained to reduce the risk of foodborne illness. This had the potential to affect all third-floor residents receiving meal service beverages and/or storing personal food items in the unit refrigerator. Findings include: UNLABELED FOOD During the initial kitchen observation with the dietary manager (DM) on 8/12/24 at 11:37 a.m., the following foods were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-15 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to ensure the Quality Assurance and Assessment (QAA) program identified and implemented ongoing, effective actions or monitoring to promote proper food storage (i.e., labeling, dating) and handling in 1 of 1 main production kitchen and various unit-based refrigerators despite known quality issues in this area and similar, repeated non-compliance with Federal regulations being identified for multiple years in a row during the recertification survey process. This had potential to affect all 65 residents, staff and visitors who consumed food at the care center. Findings include: A provided QAPI (Quality Assessment and Performance Improvement) Plan, reviewed last 8/23, identified the principles of QA would be integrated across all the care and services areas of the care center, with each area having a QAPI representative on the committee. The plan outlined the facility' would review data from areas the organization believed it needed to monitor on a routine basis; and it outlined a process for how Performance Improvement…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-15 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure meals were served in a warm, palatable manner to promote quality of life and nutritional intake for 3 of 3 residents (R16, R35, R44) reviewed for dining. This had the the potential to affect 24 residents identified to reside on the unit where the meal was served. Findings include: R16's quarterly Minimum Data Set (MDS), dated [DATE], identified R16 had intact cognition and demonstrated no delusional thinking. When interviewed on 8/12/24 at 1:04 p.m., R16 stated the meals served were always cold and they didn't like it. R35's admission MDS, dated [DATE], identified R35 had intact cognition and demonstrated no delusional thinking. When interviewed on 8/12/24 at 12:58 p.m., R35 stated the meals served were not good and always seemed to be cold, especially the breakfast meal. R44's quarterly MDS, dated [DATE], identified R44 had intact cognition and demonstrated no delusional thinking. When interviewed on 8/12/24 at 12:47 p.m., R44…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to provide and maintain personal dignity for 1 of 1 residents (R16) reviewed for dignity with personal care. Findings include: R16's quarterly Minimum Data Set (MDS) assessment, dated 8/16/24, documented an admission date to the facility on [DATE] and indicated R16 had intact cognition. R16 required maximal staff assistance for toileting, showering, lower body dressing and putting on/taking off footwear along with transfers. R16's diagnoses included: bilateral primary osteoarthritis of knee (a degenerative joint disease), heart failure (heart cannot pump or fill adequately), diabetes (chronic disease where body doesn't produce enough insulin or can't use insulin properly), and chronic pain. R16's care plan (CP), printed 8/14/24, indicated self-care deficit related to physical impairment: assist of 1 with dressing. In addition, a revision was made 8/13/24 (after survey entrance), alteration in psychosocial well-being .resident wears hospital…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure necessary maintenance services were performed to provide a home-like environment for 1 of 1 residents (R41) with a broken overhead light. Findings include: R41's significant change Minimum Data Set (MDS) dated [DATE], indicated R41 had intact cognition, required supervision for oral hygiene and personal hygiene, and was independent with transfers. The facility's Closed Work Order report dated 7/1/24 through 7/30/24, included a request for R41 to get a mattress that fit correctly on the bed and indicated the light over the bed did not work. The facility order delivery report dated 8/6/24, included a picture of what appeared to be light bulbs and indicated the package was delivered on 8/6/24 and signed for by the maintenance director (MAD). During an interview on 8/12/24 at 1:05 p.m., R41 stated her overhead light had not worked since she had moved into her room, at least a few works ago, and the maintenance staff told her they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure care-planned interventions for substance use were implemented and documented to provide continuity of care for 2 of 2 residents (R44, R1); and failed to individualize the care plan to include target behaviors for psychotropic medication use for 1 of 5 (R48) residents reviewed for unnecessary medication use. Findings include: R44 R44's quarterly Minimum Data Set (MDS), dated [DATE], identified R44 had intact cognition and multiple medical conditions including heart failure, high blood pressure, and kidney disease. Further, the MDS outlined R44 consumed diuretic and opioid medications. R44's care plan, printed 8/13/24, identified R44's assessed problems or concerns along with corresponding interventions for each. The care plan outlined R44 was a current, independent smoker and had a history of substance abuse including, . has diagnosis of alcohol dependence with withdrawal unspecified. Reports drinking a fifth of alcohol every other day .…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review, the facility failed to accurately and comprehensively assess for smoking practices for 1 of 1 residents (R35) reviewed for smoking. Findings include: R35's admission Minimum Data Set (MDS) assessment, 7/19/24, indicated R35 had intact cognition. Diagnoses included: paraplegia (chronic condition that causes loss of function and sensation in the lower half of the body), and diabetes (chronic disease that occurs when body doesn't produce enough insulin or can't use insulin properly). In section GG Functional Abilities and Goals: under section GG0130 self-care: indicated R35 needed partial/moderate assistance from staff with eating. Other areas of activities of daily living (ADLs), R35's level of assistance range from partial/moderate assistance to dependent on staff assistance. Furthermore, in section J Health Conditions: under section J1300 current tobacco use: indicated R35 uses tobacco by a check mark in the yes box. R35's Smoking Evaluation, dated 7/13/24, indicated R35 does not identify as a smoker. The remaining questions of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-15 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to comprehensively assess and, if needed, develop or implement interventions with newly developed back pain for 1 of 2 residents (R11) reviewed for pain management. Findings include: R11's quarterly Minimum Data Set (MDS), dated [DATE], identified R11 had moderate cognitive impairment and required, at least, partial/moderate assistance with sitting up or transferring. Further, under Section J - Health Conditions, the MDS identified R11 consumed no scheduled or as-needed (i.e., PRN) pain medication; but reported pain on a frequent basis which interfered with day-to-day activities. The MDS recorded a pain rating level, 02. R11's most recent MHM (Monarch Healthcare Management) Pain Evaluations V3, dated 6/25/24, identified R11 did not consume scheduled or PRN pain medication, however, received non-pharmacological interventions for pain. The evaluation outlined R11 had reported pain which occurred, Frequently, and did interfere with day-to-day…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-15 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure physician-ordered medications were re-ordered timely to prevent delay in administration and reduce the risk of complication for 1 of 6 residents (R34) observed to receive medication during the survey. Findings include: R34's annual Minimum Data Set (MDS) dated [DATE], indicated R34 had intact cognition and was diagnosed with asthma. R34 required maximal assistance with eating and oral hygiene. R34's Order Summary Report dated 8/15/24, indicated R34 had an order for two puffs of 50 micrograms (mcg)/five mcg of Dulera (an inhaler used to control symptoms of asthma) two times a day. R34's Medication Administration Record (MAR) dated 8/1/24 through 8/14/24, indicated R34 had received two puffs of 50 mcg/five mcg of Dulera two times a day except for on 8/13/24 where a 9 was coded meaning other/ see nurse notes for the morning administration. During an observation and interview on 8/13/24 at 8:50 a.m., licensed practical nurse (LPN)-B…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure adequate blood sugar monitoring was completed and documented to reduce the risk for potential unnecessary administration or associated complications related to insulin (medication used to lower blood sugar levels) use for 1 of 5 residents (R8) reviewed for unnecessary medications. Findings include: R8's annual Minimum Data Set (MDS) dated [DATE], indicated R8 had intact cognition and had no rejection of care behaviors during the look-back period (LBP). The MDS indicated R8 was diagnosed with diabetes, depression, and schizophrenia (a severe mental illness that affects how people perceive and interact with reality, often causing hallucinations and delusions). R8's Medication Administration Record (MAR) dated 8/1/24 through 8/12/24, included an order dated 7/23/24 for 18 units of subcutaneous insulin glargine (long-acting insulin) for diabetes that was received every morning during the period. The MAR did not include corresponding…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to have a qualifying diagnosis for routine use of an antipsychotic medication and failed to complete an abnormal involuntary movement scale (AIMS) for 1 of 1 resident (R48) reviewed for unnecessary medications. Findings include: R48's printed medical diagnosis list identified she had depression, encephalopathy, alcohol abuse, and cocaine abuse. R48's 7/18/24, Minimum Data Set (MDS) identified an admission date of 4/12/24. R48 was cognitively intact and had no behaviors. R48 had little interest or pleasure in doing things and felt down, depressed, or hopeless never to 1 day. R48 had taken antipsychotics, antianxiety and antidepressant on a routine basis. R48's 8/2024, Medication Administration Record (MAR) identified R48 had taken olanzapine (an antipsychotic medication to treat schizophrenia and bipolar disorders) 5 milligrams (mg) twice a day for anxiety with a start date of 7/03/24. R48 had received 58 doses of olanzapine medication from 7/3/24 to 7/31/24 and 27 doses from 8/01/24 to 8/14/24. R48's medical record lacked a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-02 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and document review the facility failed to ensure residents right to be free from abuse, provide adequate supervision, and develop a comprehensive care plan including interventions for two of two residents (R1, R2) reviewed for abuse. R1 and R2 had a history of resident-to-resident altercations while intoxicated and physically assaulted each other while under the influence of alcohol and intoxication. Findings Include: R1's care plan indicated on 1/24/24, R1 was involved in an altercation with another resident while intoxicated on 1/24/24. R1's care plan indicated R1 actively uses alcohol while living at the facility. R1's care plan instructed staff need to monitor R1 while intoxicated. R1's Minimum Data Set for facility entry dated 5/9/24 indicated R1 was admitted to the facility on [DATE]. R1's relevant diagnoses included acute pancreatitis, type 2 diabetes mellitus, and alcohol abuse. R1 was ambulatory without any adaptive equipment and was independent with his activities of daily living.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-21 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure nutrient and/or calorie substantive snacks were offered and readily available to reduce the risk of resident-associated complication (i.e., low blood glucose, hunger) after the dinner hour (i.e., bedtime) on 1 of 3 units reviewed. This had potential to affect 21 of 21 residents identified to reside on the third floor, and numerous residents identified who had voiced concern about a lack of bedtime snacks at the Resident Council meeting. In addition, the facility failed to ensure 1 of 1 resident (R12) reviewed for dialysis was provided meals prior to treatment (i.e., outside of traditional hours) to prevent a greater than 14 hour lapse in time between dinner and breakfast times. Findings include: LACK OF SNACKS: R14's quarterly Minimum Data Set (MDS), dated [DATE], identified R14 had intact cognition. On 9/19/23 at 11:29 a.m., R14 was interviewed and expressed frustration as the nursing home had stopped serving a bedtime snack…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-21 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review, the facility failed to ensure food stored in the kitchen freezers and refrigerators were labeled and dated to ensure expired food was not served. In addition, the facility also failed to ensure 1 of 1 commercial can opener was kept in a clean and sanitary manner. These findings had potential to affect all 58 residents, staff, and visitors who consumed food from the facility kitchen. In addition, the facility failed to ensure the food stored in the floor kitchenettes refrigerators was properly stored. These findings had the potential to affect the residents who consumed food from these refrigerators. Findings include: During the initial kitchen tour on 9/19/23 at 8:15 a.m., the following items were identified: 1. Four-door freezer used to store meats, labeled #1 - One opened, undated bag of fish sticks. - Five packets of expired tortillas in August 2023 - One opened, undated bag of meat balls. - One opened, undated bag of finger strips. - Two opened, undated bags containing cooked pieces of chicken. - One opened, undated bag…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure dignity was maintained for 2 of 2 residents (R1, R41) who utilized an indwelling catheter. Findings include: R1 R1's quarterly Minimum Data Set (MDS) dated [DATE], identified R1 required extensive assistance of two staff members for bed mobility, dressing, toileting, personal hygiene and had an indwelling catheter. R1's diagnoses included paraplegia (paralysis that affects the lower half of the body), schizophrenia (a mental disorder that affects how a person perceives and interprets reality), major depression, and neurogenic bladder (urinary bladder problem due to disease or injury involving the control of urination). R1's care plan dated 12/23/21, directed R1's catheter care to be done per protocol. During observation on 9/19/23 at 9:07 a.m., R1's uncovered foley catheter bag was observed connected to the bed rail facing the hallway while R1 was in bed napping. During interview with R1 on 9/21/23 at 9:19 a.m., R1 stated he was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure self-administration of medications was assessed for safety and care planned accordingly to reduce the risk of adverse events for 2 of 2 residents (R21, R23) reviewed for self adminstration of medications. Findings include: R21's quarterly Minimum Data Set, dated [DATE], indicated R21 had moderate cognitive impairment and was independent with all activities of daily living. R21's Diagnoses List, dated 3/21/23, indicated R21 had several medical diagnoses including chronic obstructive pulmonary disease (a group of lung diseases that block airflow and make it difficult to breathe) and alcohol abuse. R21's Physician Orders, dated 3/21/23, indicated an order for Fluticasone-Salmeterol Aerosol Powder. Give 1 puff by mouth two times a day related to chronic obstructive pulmonary disease and encourage resident to rinse mouth after use. R21's electronic medical record (EMR) lacked evidence of an assessment, an order and care planned…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review the facility failed to ensure provider orders were followed and physical therapy (PT) services were offered for 1 of 1 residents (R15) who had surgery related to a fractured ankle treated with a boot brace. Findings include: R15's annual Minimum Data Set (MDS) dated [DATE], indicated R15 had intact cognition. R15's quarterly MDS dated [DATE], indicated R15 required supervision for dressing and personal hygiene and was independent with all other activities of daily living (ADLs). R15's diagnoses included diabetes, left lower leg fracture, and alcoholic cirrhosis (liver disease related to alcohol use) of the liver, hepatic encephalopathy (a loss of brain function due to liver damage). R15's Care Area Assessment (CAA) dated 1/3/23, indicated R15 triggered for falls, pressure ulcer and ADL function. R15's care plan dated 7/26/22, indicated R15 was at risk for falls related to antidepressant use and alcohol intoxication. Interventions included physical therapy (PT)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to comprehensively assess and implement appropriate and updated interventions for 1 of 1 resident (R21) with multiple falls with injury related to alcohol use. The facility further failed to implement behavioral health specialist's (Licensed Social Worker) recommendations regarding managing continued substance abuse which may have reduced the risk of falls for 1 of 1 resident (R21) who sustained a laceration to his forehead requiring emergency room intervention. Findings include: R21's quarterly Minimum Data Set, dated [DATE], indicated R21 had moderate cognitive impairment and was independent with all activities of daily living. R21's care plan, dated 3/22/23, indicated R21 was a fall risk related to generalized weakness and alcohol abuse. The care plan indicated two main, repeated interventions that included educating R21 on the Substance Use policy and re-approaching about the facility's chemical dependency program. R21's Incident Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure humidifier and oxygen tubing was changed in a timely manner for 3 of 3 residents (R2, R12, and R36) reviewed for respiratory care. Findings include: R2 R2's quarterly Minimum Data Set (MDS) dated [DATE] indicated R2 had intact cognition and required supervision with all cares. R12's diagnoses include lung disease and received oxygen therapy. During an observation on 9/19/23 at 8:45 a.m., R2 was lying in bed with humidified oxygen being delivered by nasal cannula. The bubbler contained water and was dated 6/25. During an observation on 9/20/23 at 9:21 a.m., R2's oxygen tank was on and delivering 2 liters per minute (lpm) of oxygen through a nasal cannula that was lying on R2's bed. The tubing was attached to the bubbler that was dated 6/25. R2 was not in the room. During an interview and observation on 9/20/23 at 9:30 a.m., licensed practical nurse (LPN)-B stated oxygen tubing and bubblers were to be changed every week but was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation and document review the facility failed to assess and monitor for complications per standard of practice before and after dialysis for 1 of 1 resident (R12) reviewed for dialysis care. Findings include: R12's annual Minimum Data Set (MDS) dated [DATE], indicated R12 with intact cognition and required limited assistance with dressing. R12's diagnoses included hypertensive chronic kidney disease with stage 5 chronic kidney disease or end stage renal disease, renal dialysis, schizophrenia, diabetes, and legal blindness. R12's provider orders (PO) dated 2/12/19, indicated remove dressing from fistula site no later than bedtime on dialysis days and make up dialysis days. Every evening shift for dialysis days . In addition, PO dated 11/1/17 indicated, check right fistula for bruit and thrill (+/+)/ signs of infection. Notify dialysis/MD for signs of infection or negative for bruit or thrill every shift . R12's care plan (CP) dated 2/7/14 indicated Check access site daily. AV loop graft…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure alternate interventions were assessed and/or attempted prior to side rail installation for 1 of 1 resident (R19) reviewed who had a bariatric bed with bilateral, metallic one-half (1/2) side rails installed. Findings include: R19's quarterly Minimum Data Set (MDS), dated [DATE], identified R19 had intact cognition and requires supervision with bed mobility. Further, the MDS outlined R19 had a functional limitation in range of motion (ROM) on their bilateral lower extremities, however, had no limitations or impairment with their bilateral upper extremities. On 9/19/23 at 9:19 a.m., R19's room was observed. R19 was not present, however, a bariatric bed was positioned along the wall which had visible, bilateral one-half (1/2) metal side rails installed and in the raised position. The rails had several large (i.e., 4 inch) gaps present in the metallic tubing and the rail positioned on the 'open' side of the bed (i.e., to get in/out of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to follow behavioral health specialist's (Licensed Social Worker) recommendations regarding managing continued substance abuse for 1 of 1 resident (R21) reviewed for behavioral health services. In addition, the facility failed to update the primary physician and the facility medical director regarding the behavioral health recommendations of attempting to limit alcohol consumption and attempting to manage cravings by attempting medications to manage the substance abuse for 1 of 1 resident (R21). Findings include: R21's quarterly Minimum Data Set, dated [DATE], indicated R21 had moderate cognitive impairment and was independent with all activities of daily living. R21's care plan, dated 3/22/23, indicated R21 was a fall risk related to generalized weakness and alcohol abuse with interventions that included educating R21 on the Substance Use policy and re-approaching about the facility's chemical dependency program. R21's Incident Review and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure appropriate side effect monitoring was completed, in accordance with the care plan and standard of care, for consumed antipsychotic medication for 1 of 5 residents (R14) reviewed for unnecessary medication use. Findings include: A National Library of Medicine (NIH) Management of Commons Adverse Effects of Antipsychotic Medication article, dated 9/2018, identified the elderly were at risk of adverse effects (i.e., falls) of antipsychotic medication. The article outlined, All antipsychotics carry some risk of orthostatic hypotension . [which can] lead to dizziness, syncope, falls . it should be evaluated by both history and measurement . Risk factors include systemic diseases causing autonomic instability (e.g., diabetes, alcohol dependence, Parkinson's disease), dehydration, drug-drug interactions, and age. R14's quarterly Minimum Data Set (MDS), dated [DATE], identified R14 had intact cognition and was independent with bed mobility, transfers,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure proper infection control practices were implemented during wound care for R1 reviewed for wound care. Findings include: R1's quarterly Minimum Data Set (MDS) dated [DATE], indicated R1 required extensive assistance of two for bed mobility, transfer, toileting, and personal hygiene. In addition, indicated R1 had diagnoses of neurogenic bladder (bladder malfunction caused by an injury or disorder of the brain, spinal cord, or nerves), paraplegia (paralysis of all or part of the trunk, legs and pelvic organs), two stage four pressure ulcers (full thickness skin and tissue loss with exposed tissue, muscle or bone) on both of his hips and buttocks, chronic osteomyelitis (infection to the bone) and required a foley catheter and received pressure ulcer care. R1's care plan (CP) dated 2/24/21, indicated, resident has risk for recurrent infection to Stage IV wound ulcers to bilateral trochanters [top of upper leg bone]. Interventions include…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-08-15 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure the accuracy of the posted nurse staffing information with the potential to affect all 65 residents residing in the facility and/or visitors who may wish to view the information. Findings include: The facility staff postings dated 8/5/24- 8/14/24, each of the days indicated on the day and evening shifts the facility had six nursing assistants (NA) and on the night shifts they had three NAs. The staffing report dated 8/5/24, indicated on the day shift the facility had three NAs, on the evening shift the facility had four NAs, and on the night shift they had two NAs. The staffing report dated 8/6/24, indicated on the day shift the facility had four NAs, on the evening shift the facility had five NAs, and on the night shift they had two NAs. The staffing report dated 8/7/24, indicated on the day shift the facility had four NAs, on the evening shift the facility had four NAs, and on the night shift they had two NAs. The staffing report dated 8/8/24, indicated on the day shift the facility had four NAs,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-09-21 · tag F0842 — failed to keep accurate, complete medical records — widespreadSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
During observation, interview, and document review the facility failed to ensure resident medical records were stored in a manner to safeguard confidential personal information for residents who had discharged from the facility and for residents who received narcotic medications. Findings included: During an observation on 9/19/23 at 8:10 a.m., in the second-floor conference room bathroom, approximately 48 cardboard boxes containing a mix of facility financial receipts, staff personnel files and resident medical files and 34 controlled substance logbooks containing resident information were found haphazardly stacked from the floor to near the ceiling. The boxes were unlabeled to indicate their contents, some boxes lacked lids, and some boxes were directly under the paper towel dispenser causing the box to sag and be stained by water. The conference room was accessed using a coded keypad; however, the bathroom door was unlocked and accessible to anyone in the conference room. During an interview on 9/20/23 at 1:31 p.m., housekeeper (HK)-A stated the housekeeping staff had the access…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$35,565 in federal fines across 1 penalty.
- $35,565 — penalty dated 2026-02-03
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to MONARCH HEALTHCARE MANAGEMENT — 45 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.2 | -0.2 vs chain |
| Health inspection | 1 of 5 | 2.1 | -1.1 vs chain |
| Staffing | 5 of 5 | 3.7 | +1.3 vs chain |
| Quality measures | 3 of 5 | 3.0 | ≈ chain avg |
The other 44 homes this chain runs (chain average 2.2★, per CMS)
Showing 40 of 44; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| NIJ LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 7% | since 03/01/2017 |
| SPARTAN HEALTHCARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 30% | since 03/01/2017 |
| YAZOMA HOLDINGS, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 30% | since 03/01/2017 |
| AREM, JEFFREY | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 7% | since 03/01/2017 |
| STERN, WILLIAM | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | 20% | since 03/01/2017 |
| HALPERT, MARC | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | 30% | since 03/01/2017 |
| JAFFA, NOAM | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 7% | since 03/01/2017 |
| LEGUM, JOSHUA | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE | 30% | since 03/01/2017 |
| MONARCH HEALTHCARE OPERATING IV LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 03/01/2017 |
CMS files one row per role, so the 13 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 70% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.1M paid to related parties — landlords or management companies under common ownership — equal to about 16% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MN
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Minnesota Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 245222. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.