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Carlin Springs Health & Rehabilitation

550 South Carlin Springs Road, Arlington, VA 22204 · Non profit - Corporation · 161 certified beds · (703) 379-7200 Medicare & Medicaid certified

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1 immediate-jeopardy citation
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (41) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its last standard health inspection was over 4 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Urgent care / clinic
601 S Carlin Springs Rd · (703) 271-8800 · Call to confirm hours
Pharmacy
611 S Carlin Springs Rd · (703) 379-4000 · Call to confirm hours
Grocery
Safeway0.5 mi
5821 Crossroads Ctr Way · (703) 533-3800 · Call to confirm hours
Park
301 S Harrison St · (703) 228-6525 · Typically dawn to dusk
Place of worship
415 S Lexington St · (703) 671-6834

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased1.4%14.9%15.4%better
Long-stay residents who lose too much weight2.2%5.4%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.4%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.6%1.6%2.0%better
Long-stay residents with depressive symptoms27.0%18.7%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.4%3.6%3.3%better
Long-stay residents whose ability to walk worsened1.4%15.6%16.1%better
Long-stay residents on antianxiety or hypnotic medication12.1%20.6%18.9%better
Long-stay residents given the seasonal flu vaccine91.0%94.0%95.3%typical
Long-stay residents with pressure ulcers2.5%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control30.8%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table10.7%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication1.2%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine41.7%73.6%79.4%worse
Short-stay residents rehospitalized after admission28.1%22.3%22.6%worse
Short-stay residents with an outpatient ER visit10.2%11.5%12.0%better
Long-stay hospitalizations per 1,000 resident days2.611.521.67worse
Long-stay outpatient ER visits per 1,000 resident days1.621.481.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

49.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 154 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

49.1%U.S. median 51.5%
Got home and stayed home
10.5%U.S. median 10.7%
Went back to hospital
45.5%U.S. median 56.6%
Met the expected recovery
0.23U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 45.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 44 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 29% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 7% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF49.1%CMS range 40.1–57.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.5%CMS range 7.4–14.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge45.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge52.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge38.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge70.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.4%CMS range 4.7–11.07.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.911.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.52
RN hours/ resident / day
1.05
LPN hours/ resident / day
1.65
Aide hours/ resident / day
3.22
Total nurse hours/ resident / day
0.41
RN hoursweekends
37.3%
Total nursing turnover
55.0%
RN turnover

How full it usually is: this home is certified for 161 beds and averages 143.9 residents a day — about 89% occupied, or roughly 17 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.22 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.65 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 3.36 on weekdays — 14% thinner on weekends. RN hours go from 0.56 to 0.41 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 37% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

19
deficiencies at the latest standard inspection (2022-07-27)
20
at the previous standard inspection (2019-02-07)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 4 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

41 citations, most serious first. The 12 most serious are shown; the remaining 29 are one tap away and print in full.

  • Immediate jeopardy · J2019-02-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, family interview, staff interview, facility document review, clinical record review and in the course of a complaint investigation, facility staff failed to ensure two of four residents identified as smokers were assessed to determine if they were safe to smoke either independently or were at risk. The residents, one of whom was paraplegic, were observed outside without protective aprons and without direct supervision by facility staff. This was identified as Immediate Jeopardy (IJ) in the area of Quality of Care on 02/05/2019 at 5:01 p.m., with resulting SQC (substandard quality of care). The immediacy was abated on 02/05/2019 at 8:23 p.m. After removal of the immediate jeopardy on 02/07/2019 at 9:30 a.m., the Scope and Severity was lowered to Level III, Isolated. The facility staff also failed to implement interventions and supervision for the prevention of elopement, multiple falls, and falls resulting injury (Harm) for two of 32 residents, and failed to immediately…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2022-07-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review and facility document review, the facility staff failed to assess and implement interventions and/or provide care and treatment for the prevention of pressure ulcers for two of 29 residents in the survey sample (Resident #100 and Resident #115). 1). Resident #100 was admitted to the facility on [DATE], with a brace to the left leg in place and a deep tissue injury to the left lower leg. The facility staff failed to remove the brace for 19 days, failed to assess, monitor, implement interventions and/or treat the resident's skin/deep tissue injury. As a result, the the resident developed a 6 x 3.5 centimeter unstageable pressure ulcer, resulting in actual harm. 2.) The facility failed to ensure Resident #115's specialty mattress for pressure relief was plugged in and operating for the prevention of pressure ulcers. The findings include: 1.) The facility staff failed to remove a left leg brace for Resident #100. The resident was admitted with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-27 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, the facility failed to follow physician orders for one of twenty-nine residents in the survey sample (Resident #82). Resident #82 was not administered a dose of potassium chloride as ordered by the physician. The findings include: Resident #82 was admitted to the facility with diagnoses that included hypokalemia, major depressive disorder, vascular dementia, hypertension, chronic kidney disease, diabetes, cerebral infarction, anemia and seizures. The minimum data set (MDS) dated [DATE] assessed Resident#82 with severely impaired cognitive skills. A medication pass observation was conducted on 7/26/22 at 10:30 a.m. with licensed practical nurse (LPN #3) administering medications to Resident #82. During this medication pass, LPN #3 stated the resident had a physician's order for potassium but she was unable to administer the potassium because there was no supply in the medication cart. LPN #3 administered the remaining…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-27 · tag F0691 — failed to provide colostomy / ostomy care — pattern
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview, and resident interview, the facility failed for one of 14 residents in the survey sample (Resident # 105) to ensure the resident had physician's orders for the care of a colostomy. Resident # 105 had a colostomy for at least three years without orders for colostomy care. The findings were: Resident # 105 in the survey sample was admitted with diagnoses that included peripheral vascular disease, sleep apnea, diverticulitis, chronic pain syndrome, diabetes mellitus, idiopathic peripheral autonomic neuropathy, gastroesophageal reflux disease, anemia, hyperlipidemia, morbid obesity, osteoarthritis, atherosclerotic heart disease, hypertension, glaucoma, heart failure, depressive disorder, and colostomy status. According to the most recent Minimum Data Set (MDS), a Quarterly Review with an Assessment Reference Date (ARD) of 7/26/2022, the resident was assessed under Section C (Cognitive Patterns) as being cognitively intact, with a Summary Score of 15 out of 15. Under Section H (Bladder and Bowel) at Item H0100 - Appliances, the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-27 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, record review, and in the coarse of a complaint investigation, the facility failed for one of 29 resident's to ensure Resident #119 was free of unnecessary medications. Resident #119 was prescribed and given medications that was ordered in error. The Findings Include: Diagnoses for Resident #119 included: fracture of left pelvis, hypertension, anxiety disorder, hyperlipidemia, arthritis, and gastric reflux. The most current MDS (minimum data set) was an admission assessment with an ARD (assessment reference date) of 3/7/22. Resident #119's cognitive score was a 15 indicating cognitively intact. Resident #119 was admitted for therapy on 3/1/22 and discharged on 3/14/22. On 7/26/22 while reviewing Resident #119's medical chart specific to a complaint allegation regarding inaccurate medical records of diagnoses and medications ordered, the facilities diagnoses form was reviewed and documentation of a diagnoses of Chronic lymphocytic leukemia of B-cell type in remission and Hypothyroidism did not match the history and physical diagnoses from the hospital, as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-27 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, resident interview, and in the course of a complaint investigation, the facility staff failed to serve food that was palatable and per the resident's choice for one of 29 residents. Resident #13's toast was burned, eggs were scorched, and his lunch tray on 07/27/2022 was cold. This is a complaint deficiency. The findings included: Resident #13 had the following diagnoses including but not limited to: Coronary artery disease, heart failure, pressure ulcer, diabetes mellitus, and depression. A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 04/26/2022 assessed Resident #13 as cognitively intact with a summary score of 15. On 07/26/2022 at approximately 9:30 a.m. Resident #13 was observed lying in bed. His breakfast tray was on his bedside table. Three fried eggs were on his plate and two pieces of sausage. He was asked if his food was good. He stated, No, it's not. Look down there in the trash can. Observed in the trash can was two pieces of toast and a piece of sausage. He stated, That toast was browned on one side…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-27 · tag F0806 — failed to honor food preferences — pattern
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review the facility staff failed to ensure four of 29 residents were provided food substitutions per request and preferences. This is a complaint deficiency. 1. Resident #13's who chose his own menu, was not served the items requested. 2. Resident # 74 - The facility failed to honor Resident # 74's request to not be served fish. 3. Resident # 47 - The facility failed to honor Resident # 47's dislike of dark meat chicken, i.e., legs and backs. 4. Resident #17 was unable to make advanced food choices and request alternates due to no access to posted menus. Findings were: 1. Resident #13 had the following diagnoses including but not limited to: Coronary artery disease, heart failure, pressure ulcer, diabetes mellitus, and depression. A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 04/26/2022 assessed Resident #13 as cognitively intact with a summary score of 15. On 07/26/2022 at approximately 2:00 p.m., Resident #13 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-27 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, clinical record review, resident interview, staff interview, and review of facility documents, the facility failed to serve meals in a timely manner on the East Unit. Breakfast on the East Unit was not served until 9:40 a.m. on 7/26/2022. The findings were: During the orientation tour at 8:00 a.m. on 7/26/2022 on the East Unit, Resident # 15 was interviewed. The resident was her room, seated in a wheelchair. Asked if breakfast had been served, the resident said, No, it is late. It is always late. All the meals are late. Resident # 15 was admitted to the facility with diagnoses that included toxic encephalopathy, cerebrovascular disease, hypertension, diabetes mellitus, hyperlipidemia, non-Alzheimer's dementia, depression, chronic obstructive pulmonary disease, altered mental status, and glaucoma. According to the most recent Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 4/5/2022, the resident was assessed under Section C (Cognitive Patterns) as being cognitively intact with a Summary Score of 15 out of 15. At 8:30 a.m., 9:00 a.m., and 9:00…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-27 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, the facility staff failed to ensure the dishwasher in the main kitchen was in proper working order. Wash temperatures and rinse temperatures were not within the manufacturer's recommended range. Findings were: On 07/26/2022 at approximately 11:10 a.m., the dishwasher area was observed while breakfast dishes were being washed. The electronic digital temperature screen was observed. The wash temp was registering 158 degrees, the rinse temp was registering 173 degrees. A message was flashing on the screen Final Rinse Temp Low. OS #8 was pulling trays of dishes out of the machine and putting them away. She was asked if she was watching the temperatures on the machine. She stated, I write what I see at the end of the washing the temperatures change all the time. A dishwasher temperature log for July was observed on a clipboard near the machine. The top of the paper contained the following: Minimum temperature for wash cycle: 150 was handwritten in. Rinse Cycle 180 was handwritten in. The form also contained the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-27 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to promote dignity for one of twenty-nine residents in the survey sample. Resident #115 was left in a soiled gown for over two hours and had no personal clothing to wear. The findings include: Resident #115 was admitted to the facility with diagnoses that included adult failure to thrive, kidney failure, gastroenteritis, Parkinson's disease, anemia, history of bladder cancer, pancreatitis, gastroesophageal reflux disease, compression fractures, obstructive uropathy and pressure ulcer with MRSA (methicillin resistant staphylococcus aureus) infection. The minimum data set (MDS) dated [DATE] assessed Resident #115 with severely impaired cognitive skills and as requiring extensive assistance of one person for dressing and hygiene. On 7/26/22 at 11:34 a.m., Resident #115 was observed in bed feeding himself from a breakfast tray. The resident was wearing a hospital gown with a brown, liquid stain across the entire left chest…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-27 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review and facility document review, the facility staff failed to ensure two of three randomly selected residents (Resident #268 and #269), were issued a NOMNC (notice of medicare non coverage) prior to discharge and failed to ensure one of three residents (Resident #270) was issued an ABN (advance beneficiary notice). Findings include: On 07/26/22 at approximately 8:00 a.m., during the entrance conference with the DON (director of nursing), the entrance conference worksheet for beneficiary notices (residents discharged within the last six months) was presented for completion. On 07/26/22 at approximately 1:00 PM, the administrator returned the completed worksheets. Three resident names were then selected randomly. The worksheets were returned to the administrator, along with three separate SNF beneficiary protection notification review forms for the three selected residents. The above information was completed and returned. Upon review, all three randomly selected residents did not have evidence of being issued the required NOMNC/ABN.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-27 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, clinical record review, and resident interview, the facility failed for one of 14 residents in the survey sample (Resident # 114) to ensure the resident had a clean, comfortable, and homelike environment. The toilet in the resident's room did not flush, the bath tub was dirty, and a paper towel dispenser was dirty. The findings were: Resident # 114 in the survey sample was admitted to the facility with diagnoses that included insomnia, morbid obesity, post-traumatic stress disorder, chronic pain syndrome, chronic atrophic gastritis, epilepsy, major depressive disorder, hypertension, chronic migraine without aura, chronic kidney disease, gastroesophageal reflux disease, adjustment disorder with anxiety, thrombocytosis, delusional disorders, vitamin D deficiency, syncope and collapse. According to an admission nursing assessment, the resident was found to be oriented to situation, person, place, and time. NOTE: At the time of the survey, it was Resident # 114's third day in the facility. At 8:15 a.m. on 9/28/2022, an interview was conducted with the resident.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 29 citations
  • Potential for harm · D2022-07-27 · tag F0635 — isolated
    Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview and clinical record review, the facility staff failed to ensure one of 29 residents (Resident #100) had physician's orders upon admission, for the immediate care and treatment of a full leg brace and for a deep tissue injury to the resident's left leg. Findings include: Resident #100's diagnoses included, but were not limited to: lung cancer, COPD (chronic obstructive pulmonary disease), anemia, lateral dislocation of left patella, spinal stenosis, high blood pressure, dependence on oxygen, and depression. The most recent MDS was an admission assessment dated [DATE]. This MDS assessed the resident with a cognitive score of 13, indicating the resident was intact for daily decision making skills. The resident was also assessed as requiring extensive assistance from at least one or two staff members for transfers, bed mobility, dressing, toileting and hygiene. The resident was assessed as requiring total assistance for bathing. This MDS documented and assessed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-27 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to ensure a Level I PASRR (preadmission screening and resident review) was completed upon admission for two of 29 residents, Resident #66 and Resident #84. Findings include: 1. Diagnoses for Resident #66 included: Unspecified psychosis, senile degeneration, and cerebral athrosclerosis. The most current MDS (minimum data set) was an annual assessment with an ARD (assessment reference date) of 6/15/22. Resident #66's cognitive score was a 12 indicating cognitively intact. admission date 6/8/21. In Section A1510. Level II Preadmission Screening and Resident Review [PASRR] of the current MDS was blank; none had been marked. In Section I. Active Diagnoses, Resident #66 was assessed as having psychotic disorder. During the LTCSP [long term care survey process] review for Resident #66 on 7/26/22, the resident triggered for 'no PASRR level II with a diagnosis'. On 7/26/22 Resident #66's clinical records were reviewed. Resident #66 had an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-27 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview and clinical record review, the facility staff failed to develop a CCP (comprehensive care plan) for one of 29 residents (Resident #100) regarding a leg brace/knee immobilizer and/or deep tissue injury. Findings include: Resident #100's diagnoses included, but were not limited to: lung cancer, COPD (chronic obstructive pulmonary disease), anemia, lateral dislocation of left patella, spinal stenosis, high blood pressure, dependence on oxygen, and depression. The most recent MDS was an admission assessment dated [DATE]. This MDS assessed the resident with a cognitive score of 13, indicating the resident was intact for daily decision making skills. The resident was also assessed as requiring extensive assistance from at least one or two staff members for transfers, bed mobility, dressing, toileting and hygiene. The resident was assessed as requiring total assistance for bathing. This MDS documented and assessed the resident as non ambulatory during the look back period.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-27 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review and staff interview, the facility failed for one of 29 residents in the survey sample, Resident # 15, to review and revise the resident's plan of care. Resident # 15's care plan for Foley catheter care was not revised following the discontinuation of the catheter. The findings were: Resident # 15 in the survey sample was admitted with diagnoses that included cerebral infarction, cerebrovascular disease, right side hemiplegia, type 2 diabetes mellitus, anemia, schizophrenia, dysphagia, hypertension, hyperlipidemia, depression, aphasia, urinary retention, acute respiratory failure with hypoxia, metabolic encephalopathy, and generalized muscle weakness. According to an readmission Minimum Data Set with an Assessment Reference Date of 4/28/2022, the resident was assessed under Section C (Cognitive Patterns) as being cognitively intact, with a Summary Score of 13 out of 15. Under Section H (Bladder and Bowel), the resident was assessed as having an indwelling catheter. Resident # 15's care plan, created on 4/22/2022, included the following focus (problem),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, and clinical record review, the facility failed to ensure showers were being offered or provided for one of 29 resident's in the survey sample. Resident #322 was not offered a shower. The Findings Include: Diagnoses for Resident #322 included: Prostate Cancer, fractured right hip, chronic kidney disease, hematuria, and diabetes. The most current MDS (minimum data set) was an admission assessment with an ARD (assessment reference date) of 7/22/22. Resident #322's cognitive score was a 15 indicating cognitively intact. On 07/26/22 at 9:05 AM during an interview, Resident #322 was asked if he was receiving baths or showers. Resident #322 responded that he had not had a shower or bath since being admitted (admitted [DATE]) and was unaware that he was allowed to take a shower but would love to get a shower. Resident #322 did not have odor but did have a overgrowth of facial hair. On 7/26/22, review of Resident #322's clinical record documented in section G of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-27 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a medication pass and pour observation, staff interview, clinical record review and facility document review, the facility staff failed to ensure a medication error rate of less than 5 percent. The facility had three errors out of twenty-eight opportunities, which resulted in a medication error rate of 10.7 percent. Findings include: 1. A medication pass and pour observation was conducted with RN (Registered Nurse) #3 on 09/27/22 at approximately 8:45 AM. RN #3 prepared medications for Resident #113. The RN began to prepare medications for Resident #113. The RN stated that the medication 'duloxetine 60 mg (milligrams) daily' was not going to be administered to the resident due to the medication not being on the medication cart. The RN looked at the EMAR (electronic medication administration record) and stated that the medication was ordered yesterday and that she would call the physician to notify that the medication was unavailable and notify the pharmacy to get the medication. The RN prepared 11…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-27 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview the facility staff failed to ensure expired medications were not readily available for distribution on 1 of 4 med carts reviewed and 1 of 4 med rooms reviewed. Observed on the 3W (3 West) medication cart was one opened bottle of Bisacodyl with a manufacture's expiration date of 02/22 (February 2022) and observed in the refrigerator of the first floor medication room were 9 single does syringes of the Influenza vaccine with an expiration date of 06/30/22. The findings include: 1. On 07/27/22 at 9:43 a.m., a medication storage observation was conducted on the 300 unit with the unit manager (RN #5). Observed on the 3W (3 West) medication cart was an open bottle of Gericare Bisacodyl 5 mg (milligram) 100 tablet (count) with a manufacture's expiration date of 02/22 (February 2022) and a handwritten open date of 04/23/21. On 7/27/22 at 9:50 a.m., RN #5 was interviewed regarding the expired medication. RN #5 was asked how often were the medication carts checked for expired medication. RN # stated, they are normally checked at least monthly, but each…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-27 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, and in the coarse of a complaint investigation, the facility staff failed to ensure a complete and accurate clinical record for one of 29 residents, Resident #119. This was a closed record review. The findings included: Diagnoses for Resident #119 included: fracture of left pelvis, hypertension, anxiety disorder, hyperlipidemia, arthritis, and gastric reflux. The most current MDS (minimum data set) was an admission assessment with an ARD (assessment reference date) of 3/7/22. Resident #119's cognitive score was a 15 indicating cognitively intact. Resident #119 was admitted for therapy on 3/1/22 and discharged on 3/14/22. On 7/26/22 while reviewing Resident #119's medical chart specific to a complaint allegation regarding inaccurate medical records of diagnoses and medications, the facilities diagnoses form was reviewed and documentation of a diagnoses of Chronic lymphocytic leukemia of B-cell type in remission and Hypothyroidism did not match the history and physical diagnoses from the hospital, as these diagnoses were not evident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2019-02-07 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to ensure policies and procedures were developed and implemented for an effective water management program for the prevention of legionella and other opportunistic pathogens in the facility's water system. Findings included: On 02/05/19 at 7:30 AM, the survey team entered the facility. Upon entry, the water fountain located on the first floor, in front of the main elevators, had a hand written sign laying on top of the fountain, that read: Out of Order-Do Not Use. On 02/05/19 at approximately 3:00 PM, the DON (director of nursing) was asked any information on the water management program. The DON stated that is the maintenance department's area. The DON later presented and binder and stated that this binder contained information regarding the water management program, but the maintenance director would have to speak to the water management program. The water management binder was reviewed and did not contain any type of facility risk assessment for the identification where legionella or other waterborne…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-02-07 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to review and revise the comprehensive care plan (CCP) for the prevention of falls for two of 33 residents in the survey sample, Resident #129 and Resident #34. 1. The facility staff failed to ensure a comprehensive care plan was reviewed, revised and implemented for interventions and supervision for the prevention of falls, for Resident #129. 2. Resident #34's care plan was not reviewed and revised to included increased interventions/safety measures for her continued wandering, falls, and falls with injury. Findings include: 1. Resident #129 was admitted to the facility on [DATE]. Diagnoses for this resident included, but were not limited to: history of cerebral infarction (stroke), high blood pressure, hemiplegia and hemiparesis affecting left non dominant side, major depression, partial right nephrostomy, renal cancer and hypothyroidism. The most recent full assessment for Resident #129 was a 14 day admission MDS (minimum data set)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-02-07 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and in the coarse of a complaint investigation, the facility failed to ensure appetizing food temperatures. The staff served food on the third floor unit that was less than appetizing in temperature. The findings include: Resident #50 was admitted to the facility on [DATE] with the following diagnoses, but not limited to: End stage renal disease with hemodialysis, depressive disorder, hypertension and COPD (chronic obstructive pulmonary disease). An annual MDS (minimum data set) with an ARD (assessment reference date) of 12/11/2018, assessed Resident #50 as cognitively intact with a cognitive summary score of 15. Resident #50 interviewed on 2/5/19 at 7:55 AM, regarding food. Resident #50 stated that breakfast will not arrive until about 10:00 a.m; We are at the end of the line, the room next to me is last and I am next to last. Asked if food was hot when he got it, stated, No. On 2/6/19 at 8:50 AM, a test tray was performed for the third floor main unit as follows: At 8:50…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-02-07 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interview, and review of facility policies, the facility failed to store food in a sanitary manner in the main kitchen. The findings include: The initial tour of the kitchen was conducted on 02/05/19 at 7:45 a.m. A dietary aide, identified as OS#9 accompanied this surveyor during the tour. In the walk-in refrigerator was an opened pack of hot dogs laying on a flat pan. The package was not sealed or marked with an open date. OS#9 stated, I am not sure when these were opened. I was off yesterday. A stand alone refrigerator labeled Cooks Box II was observed. A metal container that contained spicy green peppers was loosely covered with plastic wrap, dated 1/29. A small plastic baggie contained chopped onion without a date and a partially cut whole onion was laying on top of this baggie without any covering or date. OS#9 went to OS#8 (the morning cook) and asked her when these items had been opened. OS#8 gave OS #9 dates. OS#9 wrote those dates on the opened, undated containers and placed them back into the refrigerator. A second stand alone refrigerator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-02-07 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on the identification of Immediate Jeopardy and Substandard Quality of Care, as well as observations and staff interviews, the facility Administrator failed to exercise due diligence in the day-to-day operation of the facility. The Administrator failed to ensure a paraplegic smoker was assessed for safe smoking, failed to ensure the resident was care planned for smoking, and failed to ensure the resident was supervised during smoking. In addition, door alarms in the building were sounding without a response from the staff. The Administrator failed to ensure there was a specific policy in place that provided staff with direction as to how to respond to door alarms. The findings were: 1. During the survey, a female paraplegic resident was identified as a smoker. Thorough review of the resident's clinical record revealed she had not been assessed for safe smoking. She was not identified on her most recent Minimum Data Set as using tobacco, and she had not been care planned for smoking. The resident was observed in a smoking area located outside the main Dining Room without a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-02-07 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to develop and implement an appropriate plan of action for an identified quality deficiency regarding smoking. The facility QAA (Quality Assessment and Assurance)/QAPI (Quality Assurance and Performance Improvement) committee failed to develop and implement an appropriate plan of action for an identified deficiency with residents' smoking; the facility failed to ensure that an action plan was in place to ensure safe smoking for residents. Findings included: The administrator was interviewed 2/07/19 at 9:14 a.m. He was asked if the QAA committee had identified any problems with the smokers who should have direct supervision. He stated When I came here we put together the smoking times, had meetings with families, residents and activities. Then met with the people who be providing supervision; the expectation was they were to stay out in the smoking area with the residents. On weekends the staff are smokers and they do stay out there with them. One staff member stated they had asthma, and could they stand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-07 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff observation and staff interview, the facility staff failed for one of 33 residents in the survey sample (Resident #119), to ensure a dignified dining experience during breakfast on 02/5/19. Staff served residents # 105 and # 16 on paper plates on the weekends without a valid reason. The findings include: Resident #119 was admitted to the facility was originally admitted to the facility on [DATE] and readmitted on [DATE]. Diagnoses included gastroesophageal reflex disease (GERD), peripheral vascular disease, hypertension, hypothyroidism, hyperlipidemia, and dementia without behavioral disturbance. The most recent minimum data set (MDS) dated [DATE] assessed Resident #119 as severally cognitive impaired with a score of 04. A dining observation was conducted on the second floor during breakfast on 02/5/19 at approximately 9:00 a.m. During the observation at 9:13 a.m., Resident #119 was observed seated in the the second floor dining room alone. There were no other residents or staff members in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-07 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, the facility staff failed to ensure a safe, clean, homelike environment on two of seven living units. A mechanical lift, chair scale, and floor scale were stored in the residents' dining/activity room on the 100 unit. This room also had damage along the wall where the equipment was stored and a cabinet door in disrepair. The floor covering in room [ROOM NUMBER] was torn and loose across the entrance to the bathroom. The wall near the first bed in this room had widespread vertical scrapes with torn wallpaper. In room [ROOM NUMBER], the drywall behind the bed was in disrepair and the coaxial cable cover was not mounted to the wall. The findings include: 1. On 2/5/19 at 7:39 a.m., the dining/activity room on the 100 unit was inspected. A mechanical lift and chair scale were stored along the left wall near entrance to the room. A floor scale was positioned on the wall across from the doorway. The left wall where the lift and chair scale were stored had widespread scrapes and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-02-07 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to ensure an accurate MDS (minimum data set) assessment was completed for one of 33 residents in the survey sample, Resident #21. Resident #21's MDS assessment did not accurately reflect the resident's status regarding dental health. Findings include: Resident #21 was originally admitted to the facility on [DATE], with the most current readmission on [DATE]. Diagnoses for Resident #21 included, but were not limited to: anemia, high blood pressure, PVD (peripheral vascular disease), renal failure dependent upon hemodialysis, DM (diabetes mellitus), depression, and bilateral AKA (above the knee amputations.) The most current full MDS (minimum data set) was an annual assessment dated [DATE], which assessed the resident as 99 cognitively, indicating the resident was unable to complete the interview; the resident was assessed with short term memory impairment with modified independence in daily decision making skills. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-07 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, the facility staff failed to develop a comprehensive care plan for two of 32 residents, Resident #117 and Resident #50. 1. Resident #117 did not have a comprehensive care plan to address smoking. 2. Resident #50 did not have a care plan for the use of oxygen. Findings were: 1. Resident #117 was admitted to the facility on [DATE] with the following diagnoses, but not limited to: Paraplegia, acute kidney failure, hypertension, chronic obstructive pulmonary disease, and neuromuscular dysfunction of the bladder (requiring indwelling catheterization). A significant change MDS (minimum data set) with an ARD (assessment reference date) of 1/14/2019, assessed Resident #117 as cognitively intact, with a summary score of 15. Section J: Health Conditions, J1300 Tobacco Use was checked No. In the course of the survey process a list of residents who smoke was requested from the administrative staff. Resident #117 was identified on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-02-07 · tag F0659 — isolated
    Provide care by qualified persons according to each resident's written plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed, for one of 33 residents in the survey, to ensure a nurse was knowledgeable of the resident's resuscitation status. A nurse caring for Resident #101 stated the resident's resuscitation status was a DNR (do not resuscitate) when the resident was actually a full code, requiring resuscitation in case of cardiac arrest. The findings include: Resident #101 was admitted to the facility on [DATE] with diagnoses that included cerebral infarction, tachycardia, congestive heart failure, high blood pressure, deep vein thrombosis, anxiety, depression and atrial fibrillation. The minimum data set (MDS) dated [DATE] assessed Resident #101 with short and long-term memory problems and severely impaired cognitive skills. The first page of Resident #101's clinical record stored on the unit documented a Durable Do Not Resuscitate Order (DDNR) dated and signed by the physician on 1/12/19. The record documented a physician's progress note dated 1/12/19…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-07 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, and staff interview, the facility staff failed to ensure two of 33 residents (Resident #119 and Resident #45) were provided with care and services to carry out activities of daily living (ADL's). 1. The facility staff failed to provide Resident #119 with feeding assistance during a breakfast meal service. 2. The facility staff failed to provide Resident #45 with nail care. The findings include: 1. Resident #119 was admitted to the facility was originally admitted to the facility on [DATE] and readmitted on [DATE]. Diagnoses included gastroesophageal reflex disease (GERD), peripheral vascular disease, hypertension, hypothyroidism, hyperlipidemia, and dementia without behavioral disturbance. The most recent minimum data set (MDS) dated [DATE] assessed Resident #119 as severally cognitive impaired with a score of 04. A dining observation was conducted on the second floor during breakfast on 02/5/19 at approximately 9:00 a.m. During the observation at 9:13 a.m., Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-07 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medication pass and pour observation, staff interview, resident interview and clinical record review, the facility staff failed to administer medications per physician order. Resident #117's Symbicort inhaler was not administered per physician orders. Findings were: Resident #117 was admitted to the facility on [DATE] with the following diagnoses, but not limited to: Paraplegia, acute kidney failure, hypertension, chronic obstructive pulmonary disease, and neuromuscular dysfunction of the bladder (requiring indwelling catheterization). A significant change MDS (minimum data set) with an ARD (assessment reference date) of 1/14/2019, assessed Resident #117 as cognitively intact, with a summary score of 15. On 02/05/2019 at approximately 8:15 a.m., a medication pass and pour observation was conducted with LPN (Licensed practical nurse) #3 on the third floor. LPN #3 prepared morning medications for Resident #117, which included but were not limited to: Spiriva 18 mcg inhaler (2 puffs), Symbicort 160-4.5 mcg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-02-07 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, resident interview and clinical record review, the facility staff failed to provide care and services related to a Foley catheter for one of 16 residents, Resident #116. Resident #116 did not have orders for an indwelling catheter, the catheter was not care planned, the catheter was not anchored, and when the facility staff anchored the catheter it was not done per manufacturer's recommendations. Findings were: Resident #116 was originally admitted to the facility on [DATE] and most recently readmitted on [DATE]. His diagnoses included but were not limited to: dysphagia, chronic kidney disease, congestive heart failure, hypertension, diabetes mellitus, obstructive and reflux uropathy, and vascular dementia. A significant change MDS (minimum data set) with an ARD (assessment reference date) of 01/22/2019, assessed Resident #116 as severely impaired with a cognitive summary score of 06. On 03/26/2019 at approximately 08:05 a.m., during initial tour of the facility, Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-02-07 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility document review, the facility staff failed to ensure oxygen administration was properly administered for one of 33 residents (Resident #19) and failed to obtain an oxygen order for one of 33 residents (Resident # 50). 1. The facility staff failed to administer oxygen appropriately via trach for Resident #19. 2. Resident #50 did not have a physician's order for the use of oxygen. Findings include: 1. Resident #19 was originally admitted to the facility on [DATE]. The most current readmission was on 12/13/17. Diagnoses for Resident #19 included, but were not limited to: anoxic brain injury/damage resulting in a persistent vegetative state, gastronomy tube, aphasia, anemia, high blood pressure, tracheostomy with continuous oxygen use, and intermittent asthma. The most current full MDS (minimum data set) assessment dated [DATE] documented the resident as being in a persistent vegetative state. The resident was totally dependent upon at least…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-07 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, the facility failed to ensure expired medications were not available for use on one of five medication carts inspected. A vial of Lantus insulin, opened for more than 28 days, was available for use on a third floor medication cart. The findings include: On 2/5/19 at 3:45 p.m., accompanied by licensed practical nurse (LPN) #9, a medication cart on the third floor unit was inspected. A vial of Lantus insulin marked as opened on 12/14/18 was stored and available for use on this cart. LPN #9 was interviewed at this time about the insulin that had been opened for 52 days. LPN #9 stated he thought the insulin was to be discarded 28 days after opening. LPN #5 stated the insulin was for a current resident in the facility. The manufacturer's label on the vial of Lantus insulin was printed with instructions to discard after 28 days from initial use. On 2/6/19 at 11:00 a.m., the corporate nursing consultant was interviewed about a facility or company policy related to insulin storage. The nursing consultant stated they did not have a policy about…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-02-07 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility document review, the facility staff failed to ensure routine and emergency dental services for one of 33 residents in the survey sample, Resident #21. The facility did not provide routine and/or emergency dental services to Resident #21. Resident #21 had poor dental health and had not been seen by a dentist. The resident began having dental pain and was prescribed an antibiotic without being seen by a dentist and/or a physician; no followup care was provided. Findings include: Resident #21 was admitted to the facility originally on 02/28/11, with the most current readmission on [DATE]. Diagnoses for Resident #21 included, but were not limited to: anemia, high blood pressure, PVD (peripheral vascular disease), renal failure dependent upon hemodialysis, DM (diabetes mellitus), depression, and bilateral AKA (above the knee amputations.) The most current full MDS (minimum data set) was an annual assessment dated [DATE], which assessed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-07 · tag F0809 — failed to serve meals on a reasonable schedule — isolated
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and facility document review, the facility staff failed to ensure no more than 14 hours elapsed between the evening meal and breakfast, and failed to offer a nourishing bedtime snack on one of seven units, three main. Findings were: Resident #50 was admitted to the facility on [DATE] with the following diagnoses, but not limited to: End stage renal disease with hemodialysis, depressive disorder, hypertension and COPD [chronic obstructive pulmonary disease]. An annual MDS (minimum data set) with an ARD (assessment reference date) of 12/11/2018, assessed Resident #50 as cognitively intact with a cognitive summary score of 15. During initial tour of the facility on 02/05/2019 at approximately 7:55 a.m., Resident #50 was observed sitting in his room. He was interviewed regarding life at the facility. During the interview, Resident #50 was asked if he was waiting on breakfast. He stated, It will be two hours before I see my breakfast. He was asked to explain.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2017-10-04 · tag F0279 — isolated
    Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident interview, and staff interview, the facility staff failed for one of 24 residents in the survey sample (Resident # 17) to develop a plan of care that included non-pharmacological interventions to address pain control for the resident. The findings were: Resident # 17 in the survey sample, a [AGE] year-old male, was admitted to the facility on [DATE], and most recently readmitted on [DATE] with diagnoses that included rheumatoid arthritis, gastroesophageal reflux disease, anemia, rheumatoid lung disease, hypertension, peripheral vascular disease, chronic obstructive pulmonary disease, status post right below the knee amputation, and sleep apnea. According to the most recent Minimum Data Set, with an Assessment Reference Date of 9/29/17, the resident was assessed under Section C (Cognitive Patterns) as being cognitively intact, with a Summary Score of 14 out of 15. According to Resident # 17's electronic clinical record, he takes two medications, Oxycodone 5 mg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2017-10-04 · tag F0518 — isolated
    Train all employees on what to do in an emergency, and carry out unannounced staff drills.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and facility document review, the facility failed to ensure staff members were knowledgeable of emergency procedures. One of 8 employees interviewed were not familiar with protocols for power outage and/or fire emergencies. The findings include: On 10/03/17 at approximately 11:15 p.m., the facility was contacted by telephone to conduct interviews regarding abuse policies and emergency preparedness. CNA (Certified nursing assistant) #1 was interviewed about her role if there was a fire or power outage. CNA #1 stated that she was hired on 08/10/2017 and had not worked at the facility very long. She was asked if she had received training during orientation regarding power outages and fires. She stated that she probably did, but she had gone over a lot of information at the time of her hire. CNA #1 was asked if she knew whether or not the facility had a generator. She stated, I think we do. She was asked if she know how long it took the generator to come on in the event of a power outage, or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2019-02-07 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and staff interview, the facility staff failed to post daily nurse staffing in a visible area in the facility. Findings include: On 2/5/19 at 3:45 p.m. a tour of the facility nursing stations was conducted. There were no nurse staffing postings observed at the nurses' stations. On 2/5/19 at 4:00 p.m. the DON (director of nursing) was asked about the daily staff posting. She stated No; there's no posting for the staffing .there's a clipboard at the nurses' station as far as who is on duty . A few minutes later the DON returned to the conference room and told this surveyor I'm going to take care of that right now. The administrator, DON, and corporate consultant were informed of the above findings during an end of day meeting 2/6/19 beginning at 4:45 p.m. No further information was provided prior to the exit conference 2/7/19.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to HILL VALLEY HEALTHCARE — 43 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.8-0.8 vs chain
Health inspection 1 of 51.7-0.7 vs chain
Staffing 2 of 52.0≈ chain avg
Quality measures 4 of 53.7+0.3 vs chain
The other 42 homes this chain runs (chain average 1.8★, per CMS)
1 of 5Birch Creek Post Acute & RehabilitationTacoma, WA 1 of 5Bluestone Health And RehabilitationBluefield, WV 1 of 5Brookside Rehab & Nursing CenterWarrenton, VA 1 of 5Cortland Acres Health and RehabilitationThomas, WV 1 of 5Fair Oaks Health & RehabilitationFairfax, VA 1 of 5Forest Hill Health & RehabilitationRichmond, VA 1 of 5Glenville Health & RehabGlenville, WV 1 of 5Guggenheimer Health And Rehab CenterLynchburg, VA 1 of 5Highland Ridge Rehab CenterDublin, VA 1 of 5Holly Manor Rehab And NursingFarmville, VA 1 of 5Lawrenceville Health & RehabilitationLawrenceville, VA 1 of 5Mountain View Care CenterRipley, WV 1 of 5New Martinsville Health & RehabNew Martinsville, WV 1 of 5Oakhurst Health & RehabilitationFork Union, VA 1 of 5Oakwood SNF LLCMiddle River, MD 1 of 5Rosedale Health & RehabilitationRichmond, VA 1 of 5Shalom Gardens Health & RehabilitationRichmond, VA 1 of 5Spokane Health & RehabilitationSpokane, WA 1 of 5The McKendree Post Acute & RehabilitationHermitage, TN 1 of 5Winchester Health & RehabilitationWinchester, VA 1 of 5Woodard Creek Health & RehabilitationOlympia, WA 2 of 5Alderwood Post Acute & RehabilitationLynnwood, WA 2 of 5Evergreen Health And Rehabilitation CenterWinchester, VA 2 of 5Fairmont Crossing Health And Rehab CenterAmherst, VA 2 of 5Gig Harbor Health And RehabilitationGig Harbor, WA 2 of 5Huntington Health And Rehabilitation CenterHuntington, WV 2 of 5Lakeside Health & RehabilitationRichmond, VA 2 of 5Laurelhurst Post Acute & RehabilitationPortland, OR 2 of 5Lynn Care CenterFront Royal, VA 2 of 5Mt. Tabor Health & RehabilitationPortland, OR 2 of 5Oakwood Health And Rehab CenterBedford, VA 2 of 5Staunton Post Acute & RehabilitationStaunton, VA 2 of 5The Broadview CenterSeattle, WA 3 of 5George Washington Health & RehabilitationAlexandria, VA 3 of 5Salmon Creek Post Acute & RehabilitationVancouver, WA 3 of 5Skyview Springs Rehab And Nursing CenterLuray, VA 3 of 5Summit Health And Rehab CenterLynchburg, VA 3 of 5Tygart Valley Health & RehabilitationBelington, WV 3 of 5Williamsburg Post Acute & RehabilitationWilliamsburg, VA 4 of 5Blue Ridge Therapy ConnectionStuart, VA

Showing 40 of 42; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
VA PRO 7 SNF OPERATIONS HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 02/01/2023
CRG VA PRO 7 SNF HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST13%since 02/01/2023
HVH VA PRO 7 SNF OPERATIONS HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST55%since 02/01/2023
PH VA LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST11%since 02/01/2023
JENKINS, DARNELLIndividualW-2 MANAGING EMPLOYEEsince 02/01/2023
IDELS, SHIMONIndividualCORPORATE OFFICERsince 02/01/2023

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$18.5M
Net patient revenuemost recent cost report
+7.3%
Operating marginrevenue minus expenses
$965K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 82%Medicare 5%Other / private 13%

About 82% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $965K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$379per resident / day
operating cost
$11,523per month
≈ monthly operating cost
$409per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495102. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2022-07-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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