No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Lakeside Health & Rehabilitation

2125 Hilliard Road, Richmond, VA 23228 · For profit - Limited Liability company · 194 certified beds · (804) 266-9666 Medicare & Medicaid certified

Call the home — (804) 266-9666 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Aug 2024Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (72) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
8000 Brook Rd · (804) 264-2986 · Call to confirm hours
Pharmacy
6100 Lakeside Ave · (804) 266-7686 · Call to confirm hours
Grocery
5954 Brook Rd · (804) 266-7976 · Call to confirm hours
Park
1800 Lakeside Ave · (804) 262-9887 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.6%14.9%15.4%better
Long-stay residents who lose too much weight10.6%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.4%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.1%1.6%2.0%better
Long-stay residents with depressive symptoms16.6%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.4%3.6%3.3%better
Long-stay residents whose ability to walk worsened6.4%15.6%16.1%better
Long-stay residents on antianxiety or hypnotic medication17.8%20.6%18.9%typical
Long-stay residents given the seasonal flu vaccine93.0%94.0%95.3%typical
Long-stay residents with pressure ulcers3.6%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control24.7%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table24.5%14.2%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.0%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine36.9%73.6%79.4%worse
Short-stay residents rehospitalized after admission17.3%22.3%22.6%better
Short-stay residents with an outpatient ER visit8.5%11.5%12.0%better
Long-stay hospitalizations per 1,000 resident days0.951.521.67better
Long-stay outpatient ER visits per 1,000 resident days0.941.481.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

58.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 87 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

58.4%U.S. median 51.5%
Got home and stayed home
11.6%U.S. median 10.7%
Went back to hospital
57.5%U.S. median 56.6%
Met the expected recovery
0.28U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 57.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 47 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.28 therapist hours per resident per day in 2026Q1 — more than 42% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 20% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF58.4%CMS range 47.1–69.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.6%CMS range 8.0–15.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge57.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge51.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge55.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge91.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.0%CMS range 2.9–10.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.981.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.39
RN hours/ resident / day
0.90
LPN hours/ resident / day
1.71
Aide hours/ resident / day
3.01
Total nurse hours/ resident / day
0.21
RN hoursweekends
48.3%
Total nursing turnover
65.0%
RN turnover

How full it usually is: this home is certified for 194 beds and averages 189.3 residents a day — about 98% occupied, or roughly 5 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.01 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.71 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.70 hrs/resident/day on weekends vs 3.14 on weekdays — 14% thinner on weekends. RN hours go from 0.47 to 0.21 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

15
deficiencies at the latest standard inspection (2024-02-28)
27
at the previous standard inspection (2022-05-23)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

72 citations, most serious first. The 11 most serious are shown; the remaining 61 are one tap away and print in full.

  • Actual harm · G2022-05-23 · tag F0888 — isolated
    Ensure staff are vaccinated for COVID-19
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to meet staff vaccination requirements, 15 residents tested positive for COVID-19, and the facility staff failed implement their policy for COVID-19 vaccination for 11 of 166 employee records reviewed. The facility records documented that 15 residents had tested positive for COVID-19 during the previous four weeks but did not require hospitalization; and the facility staff failed to provide evidence of approval of the employee's vaccination exemption as a condition of employment according to the facility's policy. The findings include: On 05/17/2022 the facility provided a document listing residents who tested positive for COVID-19 from 04/19/2022 through 05/13/2022 as requested. Review of the facility's COVID-19 employee vaccination matrix revealed that 11 of 166 employees were coded as Not vaccinated and their exemption was Pending. The facility's vaccine exemption form for OSM (other staff member) # 14, housekeeper, documented the form was signed by OSM #14, on 11/27/21. Review of OSM #14's employee…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-01 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident/staff interview, facility document review and clinical record review, it was determined that the facility staff failed to maintain a safe/functional, comfortable environment for three of nine residents, Resident #2, #6 and #9. The findings include: 1.The facility staff failed to ensure a safe, comfortable temperature and functional equipment for Resident #2. Observations on the 100-200 hall found staff going to another resident hall (300-400) to obtain mechanical lift. A review of the facility's pest control logs revealed, April 2024-38 German cockroaches, May 2024-16 German cockroaches, June 3, 2024-88 German cockroaches, 6/18/24-46 German cockroaches and 7/24/24-51 German cockroaches. Resident #2 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: cerebral vascular infarction, seizures, hypertension and obstructive uropathy. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 7/19/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility's documentation and staff interview, it was determined that the facility failed to allow the resident to make decisions regarding his treatment for one of nine residents, Resident #1. The findings included: Resident #1 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: CHF (congestive heart failure), DM (diabetes mellitus), CAD (cardiovascular disease) and CVA (cerebrovascular accident). The most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 6/7/24, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as requiring total dependence for transfer, bathing, bed mobility, dressing, hygiene and supervision for eating. A review of the comprehensive care plan dated 11/16/21 revealed, FOCUS: Cardiac disease related to DM, CAD,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident/staff interview, facility document review and clinical record review, it was determined that the facility staff failed to maintain a clean and homelike environment for three of nine residents, Resident #2, #6 and #9. The findings include: 1.The facility staff failed to ensure a safe, comfortable temperature and functional equipment for Resident #2. Observations on the 100-200 hall found staff going to another resident hall (300-400) to obtain mechanical lift. A review of the facility's pest control logs revealed, April 2024-38 German cockroaches, May 2024-16 German cockroaches, June 3, 2024-88 German cockroaches, 6/18/24-46 German cockroaches and 7/24/24-51 German cockroaches. Resident #2 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: cerebral vascular infarction, seizures, hypertension and obstructive uropathy. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 7/19/24, coded the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident/staff interview, facility document review, and clinical record review, it was determined the facility staff failed to report an allegation of residents receiving illegal drugs in a timely manner for two of nine residents, Resident #7 and #8. The findings include: 1.The facility failed to report an allegation of resident receiving illegal drugs resulting in hospitalization a timely manner for Resident #7. A resident requested interview was conducted on 7/31/24 at 9:00 AM with Resident #6, who has a BIMS of 15. During the interview, Resident #6 stated that two residents, Resident #7 and Resident #8 had received illegal drugs while in the facility and were no longer in the facility. Resident #6 was voicing concerns regarding resident safety with this behavior. Resident #7 was admitted to the facility on [DATE] with diagnosis that included but were not limited to cerebral infarction, CHF (congestive heart failure), PTSD (post-traumatic stress disorder) and pulmonary embolism. The most…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to meet professional standards for one of nine residents, Resident #1. The findings include: The facility staff failed to meet professional standards by assessing/monitoring Resident #1. Resident #1 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: CHF (congestive heart failure), DM (diabetes mellitus), CAD (cardiovascular disease) and CVA (cerebrovascular accident). The most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 6/7/24, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as requiring total dependence for transfer, bathing, bed mobility, dressing, hygiene and supervision for eating. A review of the comprehensive care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident/staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide incontinence care for dependent residents for three of nine residents, Resident #3, #4 and #9. The findings include: 1.The facility staff failed to provide evidence of incontinence care for dependent Resident #3. Resident #3 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: cancer, anemia and malnutrition. The most recent MDS (minimum data set) assessment, a 5-day admission assessment, with an ARD (assessment reference date) of 5/21/24, coded the resident as scoring a 13 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the MDS Section G-functional status coded the resident as being dependent for toileting, bathing and hygiene. A review of the comprehensive care plan with a revision date of 5/22/24, revealed, FOCUS: Resident has bladder…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-28 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, it was determined that facility staff failed to maintain resident's rooms in good repair for four of 15 resident rooms observed on the Arcadia (secured) unit. The findings include: On 02/26/24 at approximately 1:37 p.m. and on 02/27/24 at approximately 8:29 a.m., an observation of resident room [ROOM NUMBER] revealed six slats missing from the left side door of the closet. On 02/26/24 at approximately 1:42 p.m., and on 02/27/24 08:30 a.m., an observation of resident room [ROOM NUMBER] revealed a section of wallpaper measuring approximately eight inches high by eighteen inches long torn off to the left of the room window. On 02/26/24 at approximately 1:54 p.m. and on 02/27/24 at approximately 8:30 a.m., an observation of resident room [ROOM NUMBER] revealed a missing drawer front on the bottom of resident's closet. On 02/26/24 at approximately 2:01 p.m. and on 02/27/24 at approximately 8:33 a.m., an observation of resident room [ROOM NUMBER] revealed a hole in the wall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-28 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, resident interviews, facility document review, and clinical record review, it was determined the facility staff failed to develop and/or implement the care plan for six of 49 residents in the survey sample, Residents #169, #66, #188, #166, #180 and #60. The findings include: 1.a. For Resident #169, the facility staff failed to develop the comprehensive care plan for trauma informed care. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 12/26/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the comprehensive care plan dated 6/5/23 revealed, FOCUS: At risk for psychosocial well-being problem related to pain and weakness. INTERVENTIONS: Monitor/document residents' feelings relative to unhappiness, anger. A trauma informed care plan wasn't initiated until 2/26/24 once survey began. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-28 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. For Resident #188 (R188), the facility staff failed to provide consistent incontinence care in November 2022. On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 10/28/2022, the resident was assessed as requiring extensive assistance from one person for toileting and being frequently incontinent of bowel and bladder. Review of the ADL (activities of daily living)-Toileting documentation for 11/1/2022- 11/30/2022 failed to evidence incontinence care provided to R188 on the following dates: -day shift on 11/3/2022, 11/8/2022, 11/13/2022 and 11/15/2022, and on evening shift on 11/8/2022. The comprehensive care plan for R188 documented in part, Urinary Bowel incontinence as evidenced by muscle weakness related to disease process and physical limitations. Date Initiated: 10/21/2022 . Under Interventions it documented in part, . Provide incontinent care as needed. Date Initiated: 10/24/2022 . On 2/28/2024 at 9:45 a.m., an interview was conducted with CNA (certified nursing assistant) #6. CNA #6 stated that incontinence care was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-28 · tag F0697 — failed to manage pain — pattern
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident interview, facility document review and clinical record review, it was determined the facility staff failed to evidence a complete pain management program for one of 49 residents in the survey sample, Residents #169. The findings include: The facility staff failed to provide a pain management program in accordance with professional standards of practice and the goals and preferences of Resident #169. Resident #169 was admitted to the facility on [DATE] with diagnosis that included but were not limited to sickle cell disease, anemia and CKD (chronic kidney disease). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 12/26/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the comprehensive care plan dated 6/5/23 revealed, FOCUS: Chronic pain related to sickle cell. INTERVENTIONS: Administer analgesia…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 61 citations
  • Potential for harm · Ecited before2024-02-28 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review it was determined facility staff failed to store and serve food in a sanitary manner in one of one facility kitchens. The findings include: On 02/26/2024 at approximately 10:50 a.m. an inspection of the kitchen was conducted with OSM (other staff member) #1, dietary manager. 1. On 02/26/2024 at approximately 10:55 a.m., an observation of inside of the walk-in refrigerator during the initial tour of the facility kitchen revealed an open package of sliced cheese, resting on the second shelf from the top. 2. On 02/26/2024 at approximately 11:05 a.m., an observation of the facility's dry storage room revealed a scoop next to an empty plastic bag, laying on top of a flour bin. 3. On 02/26/2024 at approximately 11:45 a.m., an observation during the meal preparation in the facility's kitchen revealed OSM #14's beard was not covered. Further observation revealed OSM #13's hair was hanging out from underneath his ball cap while he was setting an and plating food from the steam table in the facility's kitchen. 4. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-28 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, facility document review, and clinical record review, it was determined the facility staff failed to accommodate needs for one of 49 residents, Resident #145. The findings include: For Resident #145, the facility staff failed to maintain the call light in a position where she could access it. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 2/2/24, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the MDS Section GG-functional abilities and goals coded the resident as requiring supervision for eating, extensive assistance for toileting, bathing and bed mobility. A review of the comprehensive care plan dated 10/27/23 revealed, FOCUS: The resident is at risk for falls related to a history of Falls, orthostatic hypotension, fall history, ESRD with hemodialysis, DM and anemia. INTERVENTIONS: Be sure the resident's call light is within reach and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-28 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to maintain a complete and accurate MDS (minimum data set) assessment for two of 49 residents in the survey sample, Residents #120 and #42. The findings include: 1. For Resident #120 (R120), the facility staff failed to code the quarterly MDS assessment with an ARD (assessment reference date) of 2/15/2024 for dialysis. On the most recent MDS assessment, a quarterly assessment, with an ARD (assessment reference date) of 2/15/2024, the resident scored nine out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident was moderately impaired for making daily decisions. Section O failed to evidence documentation of dialysis services within the 14 day assessment period. The physician orders for R120 documented in part, Hemodialysis at (Name, phone number and address of dialysis center) on Monday Wednesday Friday. Pick up time 11am. Order Date: 11/25/2023 . The comprehensive care plan for R120 documented in part, The resident has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-28 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, it was determined that the facility staff failed to revise the comprehensive care plan for two of 49 residents in the survey sample, Residents #23 and #107. 1. For Resident #23 (R23), facility staff failed to revise the comprehensive care plan to identify the specific behaviors being monitored for the use of Zyprexa (1). R23 was admitted to the facility with diagnoses that included but were not limited to psychotic disturbances. On the most recent comprehensive MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 02/01/2024, R23 scored 7 (seven) out of 15 on the BIMS (brief interview for mental status), indicating R23 was severely impaired of cognition for making daily decisions. Section N Medications coded R23 as receiving antipsychotic medication. The physician's order for R23 documented in part, Zyprexa Oral Tablet 2.5 MG (milligrams) (Olanzapine) Give 0.5 tablet by mouth two times a day for bipolar disease related to vascular dementia, unspecified severity .Order Date: 2/12/24. The eMAR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-28 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, clinical record review, staff interview, and facility document review, it was determined that the facility staff failed to follow professional standards of practice for one of 49 residents in the survey sample, Resident #166. The findings include: For Resident #166 (R166), the facility staff failed to administer medications timely and notify the physician when medications were administered past the scheduled timeframe. On the most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 1/11/2024, the resident scored an 15 out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident was cognitively intact for making daily decisions. On 2/26/2024 at 1:52 p.m., an interview was conducted with R166 who stated that they took pain medication and often their medications were given later than they were scheduled. R166 stated that this frustrated them and they never knew when they were able to get their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, and facility document review, it was determined facility staff failed to provide treatment and services to maintain or improve mobility for one of 49 residents, Resident #66. The findings include: For Resident #66, the facility staff failed to provide the treatment of the left-hand splint for contracture. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 12/14/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the MDS Section GG-functional abilities and goals coded the resident as being totally dependent for dressing, personal hygiene and bathing. A review of the comprehensive care plan dated 11/4/22 revealed, FOCUS: Alteration in musculoskeletal status r/t contracture of left hand. INTERVENTIONS: Assist the resident with the use of supportive devices (left hand splints) as recommended. A review of the physician orders dated 7/18/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-28 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review and clinical record review, the facility staff failed to provide respiratory care consistent with professional standards, for two of 49 residents in the survey, Residents #180 and #60. The findings include: 1. For Resident #180 (R180), the facility staff failed to administer oxygen at the physician prescribed rate of two liters per minute. A review of R180's clinical record revealed a physician's order dated 2/09/24 for oxygen at 2 liters continuously via nasal cannula every shift. On 2/27/24 at 12:55 p.m., R180 was observed lying in bed receiving oxygen via nasal cannula at three-and-a-half liters per minute, as evidenced by the middle of the ball in the oxygen at three-and-a-half liter line. LPN #8 entered the room to help R180 and adjusted his oxygen to 3 liters a minute. On 2/27/24 at 3:58 p.m., R180 was observed lying in bed receiving oxygen via nasal cannula at three liters per minute, as evidenced by the middle of the ball in the oxygen concentrator flowmeter positioned on the three liter line. On 2/28/24 at 9:33…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-28 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide trauma informed care for two of 49 residents in the sample Resident #169 and Resident #159. The findings include: 1. For Resident #169, the facility failed to evidence provision of trauma informed care. Resident #169 was admitted to the facility on [DATE] with diagnoses that included but were not limited to sickle cell disease. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 12/26/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the comprehensive care plan dated 6/5/23 revealed, FOCUS: At risk for psychosocial well-being problem related to pain and weakness. INTERVENTIONS: Monitor/document residents' feelings relative to unhappiness, anger. A trauma informed care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-28 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide medically related social services for two of 49 residents in the sample Resident #169 and Resident #159. The findings include: 1. The facility failed to evidence provision of medically related social services for Resident #169. Resident #169 was admitted to the facility on [DATE] with diagnoses that included but were not limited to sickle cell disease. A review of the comprehensive care plan dated 6/5/23 revealed, FOCUS: At risk for psychosocial well-being problem related to pain and weakness. INTERVENTIONS: Monitor/document residents' feelings relative to unhappiness, anger. There was no trauma informed care plan initiated until 2/26/24 once survey began. A review of the facility's Trauma Informed Screen dated 6/5/23 revealed, Have you ever experienced a type of event that was unusually or especially frightening, horrible, or traumatic? Coded 'yes'.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-28 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to ensure two of 49 residents in the survey sample were free from unnecessary antipsychotic medications, Residents #23 and Resident #107. 1. For Resident #23 (R23), facility staff failed to identify and monitor the specific behaviors for the use of Zyprexa (1). R23 was admitted to the facility with diagnoses that included but were not limited to psychotic disturbances. On the most recent comprehensive MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 02/01/2024, R23 scored 7 (seven) out of 15 on the BIMS (brief interview for mental status), indicating R23 was severely impaired of cognition for making daily decisions. Section N Medications coded R23 as receiving antipsychotic medication. The physician's order for R23 documented in part, Zyprexa Oral Tablet 2.5 MG (milligrams) (Olanzapine) Give 0.5 tablet by mouth two times a day for bipolar disease related to vascular dementia, unspecified severity .Order Date:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-28 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review, and clinical record review, the facility staff failed to provide dental services for one of 49 residents in the survey sample, Resident #102. The findings include: For Resident #102 (R102), the facility staff failed to assist the resident with obtaining a routine dental appointment. R102 was admitted to the facility on [DATE]. On R102's quarterly minimum data set assessment with an assessment reference date of 10/13/23, the resident scored 15 out of 15 on the BIMS (brief interview for mental status), indicating the resident was cognitively intact for making daily decisions. On 2/27/24 at 9:04 a.m., an interview was conducted with R102. The resident stated she has not seen a dentist since her admission, and she would like to have her gums examined and teeth cleaned. A review of R102's clinical record failed to reveal any dental examinations. On 2/27/24 at 2:54 p.m., an interview was conducted with OSM (other staff member) #3 (the director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-05-23 · tag F0540 — widespread
    Meet the legal definition of a skilled nursing facility or nursing facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation review, clinical record reviews, and in the course of a complaint investigation, the facility staff failed to ensure the facility met the requirements/definitions of a Skilled Nursing Facility (SNF) or a Nursing Facility (NF). This determination has the potential to affect the entire certification of 194 facility beds. There were 83 of the 169 residents in the facility that were in locked units. These units either had locked doors (which required a code to open) on both ends or were located on the second floor (600 rooms) and the elevator and doors leading to the second floor required a code. Surveyor was provided code to unlock doors or elevator when asked for the code. A review of the 50 resident records of residents located on the second floor unit (600 rooms) revealed the following: 24 of 50 had no behavioral/elopement assessments and only 1 of 50 was assessed as exit seeking. A review of the Resident Council minutes dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-05-23 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and in the course of a complaint investigation, it was determined that the facility staff failed to serve meals in a palatable manner from 1 of 1 facility kitchens. The findings include: On 5/18/22 at 12:2 PM, an observation of the tray line was conducted. The following temperatures were observed, with temperatures obtained via a facility thermometer by OSM #6 (Other Staff Member) the Dietary Manager: -Green bean casserole 140 degrees -Potatoes 159 degrees -Breaded chicken 160 degrees -Mechanical chicken 130 degrees. OSM #6 put this back in the oven and rechecked at 12:17 PM at 145 degrees. -Hot dogs 155 degrees -Carrots 162 degrees -Chicken soup 180 degrees -Pureed green beans 130 degrees. OSM #6 put this back in the oven and rechecked at 12:17 PM at 140 degrees. -Pureed chicken 145 degrees at 12:17 PM (was not previously on the tray line.) On 5/18/22 at 1:43 PM a test tray was requested. On 5/18/22 at 1:55 PM the cart with the test tray arrived to the unit (400 hall). On 5/18/22 at 2:04 PM the test tray palatability…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-05-23 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility document review, it was determined that the facility staff failed to store, prepare, and serve food in a safe manner in 1 of 1 facility kitchens. The findings include: On 5/17/22 at 12:19 PM, the kitchen tour was conducted with OSM #6 (Other Staff Member) the Dietary Manager. The following items were observed: -Serving trays were observed wet nesting and dietary staff were hand drying the trays with cloth towels for tray line. -In the walk-in refrigerator: pureed sausage, pureed eggs, and hash brown potatoes, were covered with foil or plastic wrap and one side of the foil or wrap was pulled back, exposing the food to the environment. -A pan of cooked cauliflower was covered but not labeled. -A pan of green beans covered in foil, was on the second shelf of a wire storage rack, with an off-whitish colored liquid dripped onto the foil cover which created a puddle on the foil covering the green beans. -A box of hot dogs with one package opened, that was only partially rewrapped, was stored on a wire rack shelf, over top of a shelf of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-05-23 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, it was determined that the facility staff failed to hold quarterly meetings of the QAPI (quality assurance performance improvement) committee as required. The facility QAPI committee failed to meet in all four quarters of 2020 and 2021, and in the first quarter of 2022. The findings include: On 5/17/22 at 12:00 p.m., and entrance conference was conducted with ASM (administrative staff member) #1, the administrator, and ASM #2, the director of nursing. At this time, evidence of QAPI committee meetings since the last survey were requested. On 5/17/22 at 4:36 p.m., ASM #1 provided QAPI policies and procedures, as well as the facility's QAPI plan. ASM #1 provided no evidence that the QAPI committee met during 2020, 2021, or during the first quarter of 2022. On 5/19/22 at 5:11 p.m., evidence of QAPI committee meetings during 2020, 2021, and the first quarter of 2022 were again requested from ASM #1. On 5/23/22 at 1:15 p.m., ASM #1 and ASM #2 were interviewed regarding required QAPI committee meetings. ASM #1 stated he had been in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-23 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility's documentation and staff interview, it was determined that the facility failed to promote and enhance each resident's right to a dignified existence by restricting the ability to move freely about the facility for 4 of 20 residents in the survey sample, Residents #109, #118, #119 and #105. There were 83 of the 169 resident in the facility that were in locked units. These units either had locked doors (which required a code to open) on both ends or were located on the second floor (600 rooms) and the elevator and doors leading to the second floor required a code. Surveyor was provided code to unlock doors or elevator when asked for the code. A review of the 50 resident records of residents located on the second floor unit (600 rooms) revealed the following: 24/50 had no behavioral/elopement assessment and only 1/50 being assessed as exit seeking. A review of the Resident Council minutes dated 4/19/22 revealed the following, New business-administration: Administrator invited by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-23 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of staff interview and facility documentation review, it was determined that the facility failed to promote and facilitate the resident's right to self-determination by restricting resident's choice in freely moving about the facility for 4 of 20 residents in the survey sample, Resident #109, #118, #119 and #105. There were 83 of the 169 resident in the facility that were in locked units. These units either had locked doors (which required a code to open) on both ends or were located on the second floor (600 rooms) and the elevator and doors leading to the second floor required a code. Surveyor was provided code to unlock doors or elevator when asked for the code. A review of the 50 resident records of residents located on the second floor unit (600 rooms) revealed the following: 24/50 had no behavioral/elopement assessment and only 1/50 being assessed as exit seeking. A review of the Resident Council minutes dated 4/19/22 revealed the following, New business-administration: Administrator invited…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-23 · tag F0622 — pattern
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to evidence provision of required resident information to a receiving facility at the time of discharge for four of 52 residents in the survey sample, Residents #124, #106, #33, and #75. The findings include: 1. For Resident #124 (R124), the facility failed to evidence the provision of contact information of the practitioner responsible for care of the resident, resident representative information, advance directive information, instructions for ongoing care and comprehensive care plan goals to the receiving facility when R124 was discharged to the hospital on 3/27/22, 4/19/22, and 5/5/22 due to medical emergencies. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 5/13/22, R124 was coded as being severely cognitively intact for making daily decisions, having scored zero out of 15 on the BIMS (brief interview for mental status). A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-23 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide written notice to the RR (resident representative) and/or Office of the State Long-Term Care Ombudsman for resident discharges for five of 52 residents in the survey sample, Residents #124, #106, #33, #75, and #68. The findings include: 1. The facility staff failed to provide written notice to the RR and the ombudsman, for Resident #124 (R124) when the resident was discharged on 3/27/22, 4/19/22, and 5/5/22 due to medical emergencies. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 5/13/22, R124 was coded as being severely cognitively intact for making daily decisions, having scored zero out of 15 on the BIMS (brief interview for mental status). A review of R124's clinical record revealed the following progress notes: - 3/27/22 at 2:03 p.m.: Resident is non responsive to sternal rubs and hypotensive (low blood…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-23 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide written notice of the facility's bed hold policies at the time of discharge for five of 52 residents in the survey sample, Residents #124, #106, #33, #75, and #68. The findings include: 1. The facility staff failed to provide written notice of the facility's bed hold policies to Resident #124 (R124) when the resident was discharged due to medical emergencies on 3/27/22, 4/19/22, and 5/5/22. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 5/13/22, R124 was coded as being severely cognitively intact for making daily decisions, having scored zero out of 15 on the BIMS (brief interview for mental status). A review of R124's clinical record revealed the following progress notes: - 3/27/22 at 2:03 p.m.: Resident is non responsive to sternal rubs and hypotensive (low blood pressure). New order to send out to ER (emergency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-23 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interviews, staff interviews and facility document review, it was determined the facility staff failed to develop and/or implement the comprehensive care plan for three of 52 residents in the survey sample, Residents #33, #16 and #63. The findings include: 1. The facility staff failed to implement the comprehensive care plan for smoking for Resident #33. The care plan was not updated to reflect smoking until after surveyor entrance and after surveyor observation of Resident #33 smoking on 5/17/22. Resident #33 was observed smoking on 5/17/22 at 4:00 PM and again on 5/19/22 at 1:00 PM. Staff provided cigarettes and lighter to resident from a locked box they brought with them. Resident #33 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: congestive heart failure, diabetes, dementia, pacemaker and obstructive sleep apnea. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-23 · tag F0675 — failed to support quality of life — pattern
    Honor each resident's preferences, choices, values and beliefs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility's documentation and staff interview, it was determined that the facility failed to promote and enhance each resident's quality of life by allowing residents to maintain the highest degree of practicability of well-being for 4 of 20 residents in the survey sample, Resident #109, #118, #119 and #105. There were 83 of the 169 resident in the facility that were in locked units. These units either had locked doors (which required a code to open) on both ends or were located on the second floor (600 rooms) and the elevator and doors leading to the second floor required a code. Surveyor was provided code to unlock doors or elevator when asked for the code. A review of the 50 resident records of residents located on the second floor unit (600 rooms) revealed the following: 24/50 had no behavioral/elopement assessment and only 1/50 being assessed as exit seeking. A review of the Resident Council minutes dated 4/19/22 revealed the following, New business-administration: Administrator invited by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-23 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide care and service for a complete dialysis (1) program for two of 52 residents in the survey sample, Residents #16 (R16) and #149 (R149). The findings include: 1a. The facility staff failed to check (R16's) AV (arterial/venous) fistula (2) site for the thrill/bruit (3) according to the physician's orders. (R16) was admitted to the facility with diagnoses that included but were not limited to: end stage renal disease (4), dependent on renal dialysis. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 02/24/2022, the resident scored 14 out of 15 on the BIMS (brief interview for mental status), indicating the resident is cognitively intact for making daily decisions. Section O Special Treatments, Procedures and Programs coded (R16) for Dialysis while a resident. The physician's order summary for (R16)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-23 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to ensure one of 20 residents in the survey sample were free of a significant medication error, Resident #102 (R102). The findings include: On the most recent MDS (minimum data set) assessment, an annual assessment, with an assessment reference date of 5/6/2022, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired to make daily decisions. The physician order dated, 3/3/2022, documented, Carvedilol Tablet - Coreg (used to treat high blood pressure and heart disease) (1) 3.125 MG (milligrams) - give 1 tablet by mouth every 12 hours every Tue (Tuesday), Thu (Thursday), Sat (Saturday), Sun (Sunday) for HTN (hypertension - high blood pressure) Hold for SBP (systolic blood pressure) < (less than) 120. The May 2022 MAR (medication administration record) documented the above order. On the following days and times, the medication was administered with the documented blood pressure:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-23 · tag F0802 — failed to prepare enough nourishing food — pattern
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, it was determined the facility staff failed to maintain sufficient dietary staff to meet the needs of the residents at the lunch meal on 7/5/22 in one of one facility kitchens. There was insufficient staff from the dietary department working at lunch on 7/5/22, resulting in residents' receiving food which had not been prepared according to the therapeutic menu and recipe. The findings include: On 7/5/22 at 12:01 p.m., lunch service from the tray line in the kitchen was observed. At 12:27 p.m., the employee serving the lunch used a white scoop to serve turkey/rice mixture. The mixture was primarily rice, with small pieces of onion, mushroom, red and yellow pepper, and broccoli. Tiny bits of turkey could be seen in the rice mixture, as well. The turkey pieces were smaller in diameter than a thumbnail. The employee placed less than a full scoop onto each resident's Styrofoam tray. OSM (other staff member) #5, the temporary dietary manager, was asked how much volume a white scoop served. OSM #5 stated the white scoop…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-23 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review and employee record review, it was determined the facility staff failed to provide annual performance evaluations for five of five CNAs (certified nursing assistants) reviewed, CNA # 4, CNA #5, CNA #6, CNA #7, and CNA #8. The findings include: Five employee records were reviewed for the documentation of an annul performance review. The following documentation was presented: CNA #4 was hired on 7/16/2012. A Performance Appraisal was dated 10/16/2020. No further documents were provided. CNA #5 was hired on 2/15/2017. A Performance Appraisal was dated 5/30/2019. No further documents were provided. CNA #6 was hired 3/6/2019. There was no Performance Appraisal provided. CNA #7 was hired on 4/11/2007. A Performance Appraisal was dated 7/25/2019. No further documents were provided. CNA #8 was hired on 2/5/2020. There was no Performance Appraisal provided. An interview was conducted with OSM (other staff member) #2, the human resources director, on 5/19/2022 at 9:19 a.m. When asked the process for CNAs to get their annual performance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-23 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and clinical record review, the facility staff failed to provide accommodations of resident needs by failing to ensure the call bell [a device with a button that can be pushed to alert staff when assistance is needed] was within reach for one of 52 current residents in the survey sample, Resident #317 (R317). The findings include: The facility staff failed to keep (R317's) call bell within their reach. (R317) was admitted to the facility with a diagnosis that included by not limited to: muscle weakness. The most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 05/23/2022, was In progress at the time of the survey. (R317's) admission Assessment dated 05/16/2022 documented in part, Clinical Evaluation Neurological. Orientation. Further review revealed checks mark for Situation, Place, Person indicating (R317) was oriented to those areas stated above. On 05/17/22 at approximately 1:15 p.m., an observation of (R317) revealed they were lying in bed and the call bell was observed hanging over the drawer…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-23 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, clinical record review, and in the course of a complaint investigation, it was determined that the facility staff failed to notify the provider of changes in status for two of 52 residents in the survey sample, Residents #802 and #63. The findings include: 1. For Resident #802 (R802), the facility staff failed to notify the provider of a delay in obtaining an X-ray for the resident's potentially fractured right hip. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 2/3/22, R802 was coded as having no cognitive impairment for making daily decisions, having scored 15 out of 15 on the BIMS (brief interview for mental status). R802 was coded as requiring the extensive assistance of two staff members for bed mobility and transfers. A review of the physician's orders for R802 revealed the following order, dated 4/8/22 at 11:27 p.m.: X-ray to right hip and right knee .for pain to right hip and knee. D/c (discontinue) order once performed. The order was entered by LPN #7. A review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-23 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and facility document review, it was determined during the beneficiary notification facility task, the facility staff failed to provide beneficiary notification for one of three residents, Resident #466. The findings include: During the facility task of beneficiary notification review on 5/18/22. The list of discharges for the last six months was provided on 5/18/22 at 7:30 AM. Resident #466 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: fracture of right femur, schizophrenia, bipolar disease and chronic obstructive pulmonary disease. Resident #466 was discharged on 11/30/21. The most recent MDS (minimum data set) assessment, a discharge return not anticipated assessment, with an ARD (assessment reference date) of 11/30/21, coded the resident as scoring a 14 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the social services progress note dated 11/30/21 at 2:38…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-23 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to maintain a clean, comfortable, homelike environment for two of 52 residents in the survey sample, Resident #135 and Resident #85; and in one of five pantries in the facility. The findings include: 1. The facility staff failed to maintain a clean privacy curtain in Resident #135's (R135) room. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 4/19/2022, the resident scored 15 out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident is not cognitively impaired for making daily decisions. On 5/17/2022 at approximately 2:15 p.m., an interview was conducted with R135 in their room. Observation of R135's room revealed a privacy curtain hanging between their bed and their roommate's bed. Visible stains were observed from the bottom border of the curtain approximately six inches up onto the curtain surface. R135 stated that the stains…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-23 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, clinical record review, staff interview and facility document review it was determined facility staff failed to revise the care plan for one of 52 residents in the survey sample, Resident #61. The findings include: The facility staff failed to revise the care plan for elopement after 1:1 monitoring was no longer required for Resident #61 (R61). On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 3/17/2022, the resident scored an 10 out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident is moderately impaired for making daily decisions. Section E documented R61 having wandering behaviors 4 to 6 days during the assessment period. On 5/17/2022 at approximately 12:45 p.m., an observation was made of R61 in their room. R61 was observed dressed lying on top of his made bed reading a book. R61 was observed wearing a wandergaurd bracelet on the right wrist. R61 was observed to be in the room alone with no staff 1:1 supervision. Additional observations of R61 on 5/17/2022 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-23 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, resident interview and clinical record review, it was determined that the facility staff failed to provide foot care services for one of 52 residents in the survey sample, Resident #30. The facility staff failed to provide care and services for Resident #30's (R30) toenails. The findings include: R30 was admitted to the facility with diagnosis that included but were not limited to quadriplegia and atherosclerotic heart disease. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 3/2/2022, the resident scored 15 out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident is not cognitively impaired for making daily decisions. Section G documented R30 requiring extensive assistance of one person for personal hygiene and having functional limitations in range of motion to both upper and lower extremities. On 5/18/2022 at 10:00 a.m., an interview was conducted with R30. R30 was observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, resident interview, facility document review and clinical record review, it was determined the facility staff failed to evaluate smoking hazard and risk for one of 52 residents, Resident #33. The facility staff failed to evidence that they performed a safe smoking assessment for Resident #33. The findings include: Resident #33 was observed smoking on 5/17/22 at 4:00 PM and again on 5/19/22 at 1:00 PM. Staff provided cigarettes and lighter to residents from locked box they brought with them. Two staff were present with residents as they smoked. Resident #33 did not exhibit any unsafe smoking behavior. A list of smoking times revealed smoking times of 9:00 AM, 1:00 PM, 4:00 PM and 8:00 PM. Resident #33 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: congestive heart failure, diabetes, dementia, pacemaker and obstructive sleep apnea. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-23 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review and employee record review, it was determined the facility staff failed to provide mandatory training on an annual basis for two of five CNAs (certified nursing assistants), CNA #5 and CNA #8. The findings include: The training records for five CNAs were reviewed. For CNA #5, the documentation, from the computerized training system, was blank. For CNA #8, the computerized training system documented only two trainings. There was no documentation for either CNA for training in abuse, infection control, dementia or emergency preparedness. An interview was conducted with ASM (administrative staff member) #2, the director of nursing, on 5/18/2022 at 12:11 p.m. When asked who is responsible for education of the staff and their annual training requirements, ASM #2 stated it was a joint effort between the unit managers, the administrator, and the director of nursing. ASM #2 stated the human resources director is responsible for the [name of the computerized training system used]. An interview was conducted on 5/18/2022 at 12:15 p.m. with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-23 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to follow the menu for one of 20 residents in the survey sample, Resident #116 (R116). The facility staff failed to serve R116 the recommended amount of turkey/rice stir fry on 7/5/22, and failed to prepare the turkey/rice stir fry according to the approved recipe. The findings include: On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 6/27/22, R116 was coded as being moderately impaired for making daily decisions, having scored nine out of 15 on the BIMS (brief interview for mental status). A review of R116's physician's orders revealed the following order dated 6/22/22: Regular diet, regular texture. On 7/5/22 at 12:01 p.m., lunch service from the tray line in the kitchen was observed. At 12:27 p.m., the employee serving the lunch used a white scoop to serve turkey/rice mixture. The mixture was primarily rice, with small pieces of onion, mushroom, red and yellow pepper, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-23 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, facility document review, clinical record review, and in the course of a complaint investigation, it was determined that the facility staff failed to honor the resident's food preferences for two of 20 residents in the survey sample, Residents #115 and #102. The findings include: 1. The facility staff failed to provide Resident #115 (R115) double portions per the resident's preference at lunch on 7/5/22. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 4/13/22, R115 was coded as being moderately impaired for making daily decisions, having scored 10 out of 15 on the BIMS (brief interview for mental status). A review of R115's clinical record revealed the following order dated 9/30/21: Regular diet. Regular texture for nutrition, double entree portions per preference. On 7/5/22 at 12:01 p.m., lunch service from the tray line in the kitchen was observed. At 12:27 p.m., the employee serving the lunch used a white scoop to serve turkey/rice mixture. The mixture was primarily rice, with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-23 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, it was determined that during the immunization record review, that the facility staff failed to offer, obtain consent for, and/or provide education regarding the influenza and pneumococcal vaccines for two of five residents reviewed, Residents #83 (R83) and #132 (R132). The findings include: 1. The facility staff failed to offer, obtain consent for, and provide education regarding the influenza and pneumococcal vaccines for (R83). On the most recent MDS (minimum data set), an quarterly assessment with an ARD (assessment reference date) of 03/28/2022, the resident scored 9 (nine) out of 15 on the BIMS (brief interview for mental status), indicating the resident is moderately impaired for making daily decisions. Under Section O Special Treatments, Procedures and Programs (R83) was coded as not being offered the influenza vaccine and under O300 Is the Resident's Pneumococcal vaccine up to date? (R83) was coded No. A review of the (R83's) clinical record and EHR [electronic health record] failed to evidence a consent and education for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-05-02 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, clinical record review and in the course of a complaint investigation, it was determined the facility staff failed to notify the physician and/or responsible party of a change in condition for four of 56 residents in the survey sample, Residents #93, #12, #26 and #17. 1. The facility staff failed to notify the physician and/or responsible party when Resident #93's insulin was not administered as ordered. 2. The facility staff failed to notify the physician when Resident # 12's insulin (1) was administered with blood sugars (1) below 100 (mg/dl [milligram/deciliter]). 3. The facility staff failed to notify the physician when Resident # 12's insulin was administered with blood sugars below 150. 4. The facility staff failed to ensure the physician was notified Resident #17's diabetic medications were held without an order, or not administered per the physicians orders. The findings include: 1. The facility staff failed to notify the physician and/or responsible…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-05-02 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to develop and/or implement the comprehensive care plan for six of 56 residents in the survey sample, Residents #93, #26, #12, #17, #127, #72. 1. The facility staff failed to implement Resident #93's comprehensive care plan related to the the resident's diabetes. 2. The facility staff failed to implement the comprehensive care plan for the administration of insulin (1) for Resident # 26. 3. The facility staff failed to implement the comprehensive care plan for the administration of insulin (1) for Resident # 12. 4. The facility staff failed to implement Resident #17's comprehensive care plan for the administration of diabetic medications. 5. The facility staff failed to develop a comprehensive care plan to address Resident #127's oxygen use. 6. The facility staff failed to implement Resident #72's comprehensive care plan for the administration of oxygen. The findings include: 1. The facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-05-02 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review it was determined the facility staff failed to ensure one of 56 sampled residents, (Resident #89), received care and services in accordance with professional standards and the comprehensive care plan. The facility staff failed to ensure continuity of care and collaboration with hospice care services for Resident # 89. The findings include: Resident # 89 was admitted to the facility on [DATE] with diagnoses that included but were not limited to benign prostatic hyperplasia (1), Parkinson's disease (2), and hypertension (3). Resident # 89's most recent MDS (minimum data set), a significant change assessment with an ARD (assessment reference date) of 03/29/2019, coded Resident # 89 as scoring a 3 (three) on the staff assessment for mental status (BIMS) of a score of 0 - 15, 3 (three) - being severely impaired of cognition for making daily decisions. Resident # 89 was coded as requiring extensive assistance of one staff member…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-05-02 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, clinical record review and in the course of a complaint investigation, it was determined the facility staff failed to ensure the medication regimen for two of 56 sampled residents, (Resident #26 and Resident #17) were free from unnecessary drugs. 1. The facility staff failed administered insulin to Resident # 26's when the resident's blood sugar was below the physician ordered parameter of 150 on multiple dates in February, March and April 2019. 2. The facility staff administered insulin to Resident #17 when the resident's blood sugar was below the physician prescribed parameter of 100, on three occasions in February 2019. The findings include: 1. Resident # 26 was admitted to the facility on [DATE] with diagnoses that included but were not limited to dementia (1), depressive disorder (2), dysphagia (3) and diabetes mellitus (4). Resident # 26's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 02/08/19, coded…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-05-02 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, clinical record review and in the course of a complaint investigation, it was determined the facility staff failed to ensure three of 56 residents were free from significant medication errors, Residents # 93, #26 and #17. 1. The facility staff held Resident #93's prescribed insulin without a physician order on multiple occasions in April 2019. 2. The facility staff failed to hold the administration of insulin and administered insulin to Resident # 26's when the resident's blood sugar was below the physician ordered parameter of 150 on multiple dates in February, March and April 2019. 3. The facility staff administered insulin to Resident #17 when the residents blood sugar was below the physician prescribed parameter of 100, on three occasions in February 2019, and failed to administer insulin as ordered on multiple occasions in February, March and April 2019. The findings include: 1. The facility staff held Resident #93's insulin without a physician order on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-05-02 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility document review, it was determined that the facility staff failed to store and prepare food in accordance with professional standards of food service safety. 1. The facility staff failed to ensure food was discarded on before the expiration date. 2. The facility staff failed to ensure hair was covered in the food preparation area. The findings included: 1. The facility staff failed to ensure food was discarded on before the expiration date. On 4/30/19 at approximately 11:05 a.m., an observation was made of the dry storage room in the kitchen with OSM (other staff member) #4, the Food Service Manager. An observation was made of an opened bag of cereal with a hand written expiration sticker dated 3/23/19. On 4/30/19 at approximately 11:07 a.m., an observation was made of the reach in refrigerator in the kitchen with OSM #4, the Food Service Manager. Four cartons of fat free skim milk dated 4/23/19 was found to be past the expiration date. On 4/30/19 at approximately 11:10 a.m., an observation was made of the walk in refrigerator in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-05-02 · tag F0849 — pattern
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, it was determined that the facility staff failed to provide comprehensive hospice services for one of 65 residents in the survey sample, Resident # 89. The facility staff failed to evidence consistent communication and collaboration for resident # 89's hospice care. The findings include: Resident # 89 was admitted to the facility on [DATE] with diagnoses that included but were not limited to benign prostatic hyperplasia (1), Parkinson's disease (2), and hypertension (3). Resident # 89's most recent MDS (minimum data set), a significant change assessment with an ARD (assessment reference date) of 03/29/2019, coded Resident # 89 as scoring a 3 (three) on the staff assessment for mental status (BIMS) of a score of 0 - 15, 3 (three) - being severely impaired of cognition for making daily decisions. Resident # 89 was coded as requiring extensive assistance of one staff member for activities of daily living. Section O Special Treatments, Procedures and Programs…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-05-02 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to follow infection control practices for two of 56 residents in the survey sample, Residents # 65 and # 127 and during dining observations in two of two dining facility dining rooms, (main dining room and Arcadia dining room). 1. The facility staff failed to implement infection control practices during Resident # 65's wound care. 2. The facility staff failed to keep their thumbs off the food surface of dinner plates and refrain from touching resident's dinner rolls with bare hands while serving the resident's lunch in the main dining room. 3a. The facility staff failed to follow infection control practice for the care of Resident #127's respiratory equipment, Resident #127's nasal cannula was observed directly on the floor during separate observation. 3b. The facility staff failed to follow infection control practice for the care of Resident's #127 indwelling urinary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to serve food in a manner to promote resident dignity for two of 56 residents in the survey sample, Residents # 118 and # 30. 1. On 04/30/19 at 12:00 p.m., during lunch service in the facility's main dining room the facility staff failed serve Resident # 118 her meal until after the two other residents seated at the table were served and were eating their meals. Resident # 118 waited fifteen minutes to be served her meal. 2. On 4/30/19 during the lunch service in the Arcadia dining room the facility staff failed to serve Resident #30 her meal until after the residents seated at her table had been served and were eating their meals, Resident #30 waited 12 minutes for her meal to be served. The findings include: 1. On 04/30/19 at 12:00 p.m., during lunch service in the facility's main dining room the facility staff failed serve Resident # 118 her meal until after the two other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide notice of Medicare non-coverage for two of 56 residents in the survey sample, Residents #354 and #355. 1. Resident #354's last covered day of Medicare Part A services was 11/7/18. The facility staff failed to notify Resident #354 (and/or the resident's representative) of the last covered day and the right to appeal. 2. Resident #355's last covered day of Medicare Part A services was 1/21/19. The facility staff failed to notify Resident #355 (and/or the resident's representative) of the last covered day and the right to appeal. The findings include: 1. Resident #354's last covered day of Medicare Part A services was 11/7/18. The facility staff failed to notify Resident #354 (and/or the resident's representative) of the last covered day and the right to appeal. Resident #354 was admitted to the facility on [DATE]. Resident #354's diagnoses included but were not limited to,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to provide a homelike environment for one of 56 residents in the survey sample, Resident #58. Resident #58's room failed to provide a homelike environment as she only had a bed and over bed table. There was no other furniture on her side of the room. The findings include: Resident #58 was admitted to the facility 11/29/18 with diagnoses that included but were not limited to: cerebral palsy [A group of disorders that affect a person's ability to move and to maintain balance and posture (1)], intellectual disability [Refers to a group of disorders characterized by a limited mental capacity and difficulty with adaptive behaviors such as managing money, schedules and routines, or social interactions. Intellectual disability originates before the age of 18 and may result from physical causes, such as autism or cerebral palsy, or from nonphysical causes, such as lack of stimulation and adult responsiveness (2)] and high blood pressure. The most recent MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to ensure the required documentation was provided to the receiving facility at the time of a transfer for one of 56 residents in the survey sample, Resident # 48. The facility staff failed to evidence that all required documentation and information was provided to the receiving provider for Resident # 48's facility-initiated transfer to the hospital on [DATE]. The findings include: Resident # 48 was admitted to the facility on [DATE] and a readmission on [DATE] with diagnoses that included but were not limited to heart failure (1), chronic obstructive pulmonary disease (2), and anemia (3). Resident # 48's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 02/22/2019, coded Resident # 48 as scoring a 14 on the staff assessment for mental status (BIMS) of a score of 0 - 15, 14 - being cognitively intact for making daily decisions. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide the required notifications of a transfer for one of 56 residents in the survey sample, Resident # 48. The facility staff failed to provide Resident # 48 and the Resident # 48's representative written notification and failed to notify the ombudsman of a facility-initiated transfer on 04/18/19 for Resident # 48. The findings include: Resident # 48 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to heart failure (1), chronic obstructive pulmonary disease (2), and anemia (3). Resident # 48's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 02/22/2019, coded Resident # 48 as scoring a 14 on the staff assessment for mental status (BIMS) of a score of 0 - 15, 14 - being cognitively intact for making daily decisions. The nurse's Progress Notes, dated 04/18/2019 for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to ensure a complete and accurate MDS (minimum data set) assessment for two of 56 residents in the survey sample, Resident #66 and Resident #65. 1. The facility staff failed to accurately code a BIMS (brief interview for mental status) assessment for Resident #66 on the quarterly MDS (minimum data set), assessment, with an ARD (assessment reference date) of 3/12/19. 2. The facility staff failed to ensure Resident # 65's MDS, a quarterly review assessment with an ARD (assessment reference date) of 03/12/19 was complete and accurate. Section C and section D of the assessment had columns marked with dashes [-] instead of numbers. The findings include: 1. Resident #66 was admitted to the facility on [DATE]. Diagnoses included but were not limited to: chronic diastolic heart failure (1), anemia, unsteadiness on feet and peripheral vascular disease (2). The most recent MDS (minimum data set), a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-02 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to ensure one of 56 residents in the survey sample, (Resident #93) had a completed Level I PASARR (preadmission screening and resident review). The facility staff failed to have a Level I PASARR completed for Resident #93, to ensure the resident was evaluated and receiving care and services in the most integrated setting appropriate for the resident's needs. The findings include: Resident #93 was admitted to the facility on [DATE] with a recent readmission on [DATE], with diagnoses that included but were not limited to: dementia, psychosis [major mental disorder in which the person is usually detached from reality and has impaired perceptions, thinking, responses and interpersonal relationships (1)], diabetes and high blood pressure. The most recent MDS (minimum data set) assessment with an assessment reference date of 4/3/19, coded the resident as scoring a 1 on the BIMS (brief interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined that facility staff failed to review or revise the care plan for two of 56 residents in the survey sample, Resident # 18 and # 39. 1. The facility staff failed to update Resident # 89's comprehensive care with current diversionary interventions to alleviate Resident # 89's pain. 2. The facility staff failed to review and revise the comprehensive care plan to address Resident #18's AICD (automatic internal cardiac device). The findings include: 1. The facility staff failed to update Resident # 89's comprehensive care with current diversionary interventions to alleviate Resident # 89's pain. Resident # 89 was admitted to the facility on [DATE] with diagnoses that included but were not limited to benign prostatic hyperplasia (1), Parkinson's disease (2), and hypertension (3). Resident # 89's most recent MDS (minimum data set), a significant change assessment with an ARD (assessment reference date) of 03/29/2019, coded…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to follow professional standards of practice for documentation in the clinical record anf the admoinistartion of medications for two of 56 residents in the survey sample, Resident #93 and Resident #12. 1. On 5/1/19, the facility staff documented Resident #93's Acute Transfer Document Checklist dated, 3/18/19, without indicating the date the documentation was completed on the form or that the documentation made was a late entry. 2. The facility staff failed to clarify Resident # 12's physician ordered parameters for Novolog insulin to determine when and if the insulin should be held based on the residents blood sugar of 100. The findings include: Resident #93 was admitted to the facility on [DATE] with a recent readmission on [DATE], with diagnoses that included but were not limited to: dementia, psychosis [major mental disorder in which the person is usually detached from reality and has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility and clinical record review, it was determined that the facility staff failed to provide the necessary treatment and services, consistent with professional standards of practice, to promote healing, and prevent infection of a pressure injury for one of 56 residents in the survey sample, Resident 65. The facility staff failed to provide a clean barrier under Resident # 65's right heel and failed to prevent the heel from coming into contact with a contaminated area. The findings include: Resident # 65 was admitted to the facility on [DATE] with diagnoses that included but were not limited to Alzheimer's disease (1), diabetes mellitus, (2), hypertension (3) and depressive disorder (4). Resident # 65's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 03/12/19, failed to coded Resident # 65 on the brief interview for mental status (BIMS). Resident # 65 was coded as being totally dependent of one staff member for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-02 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, it was determined that facility staff failed to provide appropriate treatment and services for a suprapubic catheter for one of 56 residents in the survey sample, Residents # 127. The facility staff failed to prevent Resident # 127's catheter collection bag and tubing from resting on the floor. The findings include: Resident #127 was admitted to the facility on [DATE], with diagnoses that included but were not limited to: hypertension (1), coronary artery diseases (CAD) (2), and dementia (3). The most recent MDS (minimum data set) assessment, an admission assessment, with an assessment reference date of 04/15/19, coded the resident as scoring a 7 on the BIMS (brief interview for mental status) score of 0-15, 7 indicating severe cognitive impairment for daily decision-making. The resident was coded as being totally dependent upon two or more staff members for all of his activities of daily living. Section H Bladder and Bowel Resident # 127 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined the facility staff failed to provide respiratory care and services consistent with professional standards of practice for two of 56 residents in the survey sample, Resident #72 and Resident #127. 1. The facility staff failed to provide oxygen according to the physicians order for Resident #72. 2. The facility staff failed to ensure Resident # 127's nasal cannula was stored in a sanitary manner when not in use. The findings include: 1. The facility staff failed to provide oxygen according to the physicians order for Resident #72. Resident #72 was admitted to the facility on [DATE] and readmitted on [DATE]. Diagnoses included but were not limited to: atrial fibrillation (1), chronic obstructive pulmonary disease (COPD) (2), anemia and weakness. The most recent MDS (minimum data set), a Medicare fourteen day assessment, with an ARD (assessment reference date) of 3/17/19 coded the resident as having a score…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-02 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview and clinical record review, it was determined that facility staff failed to provide pain management for one of 56 residents in the survey sample, Residents # 12. The facility staff failed to implement non-pharmacological interventions prior to administering as needed pain medication to Resident #32. The findings include: Resident # 12 was admitted to the facility on [DATE] with diagnoses that included but were not limited to malignant neoplasm of lung (1), depressive disorder (2), diabetes mellitus (3) gastroesophageal reflux disease (4), and convulsions (5). Resident # 12's most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 01/28/19, coded Resident # 12 as scoring a 14 on the staff assessment for mental status (BIMS) of a score of 0 - 15, 14- being cognitively intact for making daily decisions. Resident # 12 was coded as being independent and not requiring set up by staff members for activities of daily living.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-02 · tag F0772 — isolated
    Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review, and facility document review, it was determined the facility staff failed to ensure that expired laboratory supplies were not available for resident use in one of three medication supply rooms inspected. The facility staff failed to ensure that expired laboratory supplies were not available for resident use in the 600 Unit medication supply room. The findings include: On [DATE] at 1:32 PM an inspection was conducted of Unit #600's medication supply room. The inspection of Unit #600's medication supply room revealed that two Universal Viral Transport Media and Swabs (1), with an expiration date of 12/2018 were in the laboratory collection basket and available for resident use. On [DATE] at 1:45 PM an interview was conducted with LPN (Licensed Practical Nurse) #3. LPN #3 was asked about the process staff follows for the maintenance of the medication room. LPN #3 stated, The medical supply personnel clean the room nightly. When LPN #3 was asked about…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-02 · tag F0917 — isolated
    Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to provide functional furniture for one of 56 residents in the survey sample, Resident #58. Resident #58's room failed to provide a nightstand for Resident #58. The findings include: Resident #58 was admitted to the facility 11/29/18 with diagnoses that included but were not limited to: cerebral palsy [A group of disorders that affect a person's ability to move and to maintain balance and posture (1)], intellectual disability [Refers to a group of disorders characterized by a limited mental capacity and difficulty with adaptive behaviors such as managing money, schedules and routines, or social interactions. Intellectual disability originates before the age of 18 and may result from physical causes, such as autism or cerebral palsy, or from nonphysical causes, such as lack of stimulation and adult responsiveness (2)] and high blood pressure. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an assessment reference date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2019-05-02 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review, it was determined that the facility staff failed to dispose of garbage and refuse properly. The facility staff failed to ensure the ground around the dumpster's were free from garbage. The findings included: On 4/30/19 at approximately 1:05 p.m., an observation was made of the dumpster with OSM (other staff member) #4, the Food Service Manager. On the ground surrounding the dumpster to the left were approximately five medical grade gloves and behind the dumpster was an empty cardboard box. On 5/1/19 at approximately 2:15 p.m., an interview was conducted with [NAME] #4. When asked who is in charge of ensuring garbage and refuse are disposed of properly. OSM #4 replied, Maintenance helps but dietary is responsible. When asked how the dumpster is to be maintained, OSM #4 replied, There is not supposed to be any trash around them and the doors of the dumpster's are supposed to be closed. Review of the facility policy titled, Kitchen Sanitation Quick…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to HILL VALLEY HEALTHCARE — 43 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.8+0.2 vs chain
Health inspection 1 of 51.7-0.7 vs chain
Staffing 1 of 52.0-1.0 vs chain
Quality measures 5 of 53.7+1.3 vs chain
The other 42 homes this chain runs (chain average 1.8★, per CMS)
1 of 5Birch Creek Post Acute & RehabilitationTacoma, WA 1 of 5Bluestone Health And RehabilitationBluefield, WV 1 of 5Brookside Rehab & Nursing CenterWarrenton, VA 1 of 5Carlin Springs Health & RehabilitationArlington, VA 1 of 5Cortland Acres Health and RehabilitationThomas, WV 1 of 5Fair Oaks Health & RehabilitationFairfax, VA 1 of 5Forest Hill Health & RehabilitationRichmond, VA 1 of 5Glenville Health & RehabGlenville, WV 1 of 5Guggenheimer Health And Rehab CenterLynchburg, VA 1 of 5Highland Ridge Rehab CenterDublin, VA 1 of 5Holly Manor Rehab And NursingFarmville, VA 1 of 5Lawrenceville Health & RehabilitationLawrenceville, VA 1 of 5Mountain View Care CenterRipley, WV 1 of 5New Martinsville Health & RehabNew Martinsville, WV 1 of 5Oakhurst Health & RehabilitationFork Union, VA 1 of 5Oakwood SNF LLCMiddle River, MD 1 of 5Rosedale Health & RehabilitationRichmond, VA 1 of 5Shalom Gardens Health & RehabilitationRichmond, VA 1 of 5Spokane Health & RehabilitationSpokane, WA 1 of 5The McKendree Post Acute & RehabilitationHermitage, TN 1 of 5Winchester Health & RehabilitationWinchester, VA 1 of 5Woodard Creek Health & RehabilitationOlympia, WA 2 of 5Alderwood Post Acute & RehabilitationLynnwood, WA 2 of 5Evergreen Health And Rehabilitation CenterWinchester, VA 2 of 5Fairmont Crossing Health And Rehab CenterAmherst, VA 2 of 5Gig Harbor Health And RehabilitationGig Harbor, WA 2 of 5Huntington Health And Rehabilitation CenterHuntington, WV 2 of 5Laurelhurst Post Acute & RehabilitationPortland, OR 2 of 5Lynn Care CenterFront Royal, VA 2 of 5Mt. Tabor Health & RehabilitationPortland, OR 2 of 5Oakwood Health And Rehab CenterBedford, VA 2 of 5Staunton Post Acute & RehabilitationStaunton, VA 2 of 5The Broadview CenterSeattle, WA 3 of 5George Washington Health & RehabilitationAlexandria, VA 3 of 5Salmon Creek Post Acute & RehabilitationVancouver, WA 3 of 5Skyview Springs Rehab And Nursing CenterLuray, VA 3 of 5Summit Health And Rehab CenterLynchburg, VA 3 of 5Tygart Valley Health & RehabilitationBelington, WV 3 of 5Williamsburg Post Acute & RehabilitationWilliamsburg, VA 4 of 5Blue Ridge Therapy ConnectionStuart, VA

Showing 40 of 42; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
VA PRO 7 SNF OPERATIONS HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 02/01/2023
CRG VA PRO 7 SNF HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST13%since 02/01/2023
HVH VA PRO 7 SNF OPERATIONS HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST53%since 02/01/2023
PH VA LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST11%since 02/01/2023
CATRAMBONE, JOSEPHIndividualW-2 MANAGING EMPLOYEEsince 02/01/2023
IDELS, SHIMONIndividualCORPORATE OFFICERsince 02/01/2023

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$22.5M
Net patient revenuemost recent cost report
-6.1%
Operating marginrevenue minus expenses
$1.2M
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 85%Medicare 2%Other / private 13%

About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.2M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$351per resident / day
operating cost
$10,683per month
≈ monthly operating cost
$331per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495045. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-02-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next