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Evergreen Health And Rehabilitation Center

380 Millwood Avenue, Winchester, VA 22601 · For profit - Limited Liability company · 176 certified beds · (540) 667-7010 Medicare & Medicaid certified

Call the home — (540) 667-7010 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0607, F0609) — most recent May 2026Behavioral-health or dementia-care citations — no harm found (F0740, F0758)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (61) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
900 S Pleasant Valley Rd · (540) 662-3174 · Call to confirm hours
Pharmacy
645 E Jubal Early Dr · (540) 667-1282 · Call to confirm hours
Grocery
1671 S Pleasant Valley Rd, · (540) 535-1045 · Call to confirm hours
Park
512 Hollingsworth Dr · (540) 662-4946 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased12.0%14.9%15.4%better
Long-stay residents who lose too much weight3.9%5.4%5.4%better
Long-stay residents with a catheter left in their bladder0.9%0.4%0.9%typical
Long-stay residents with a urinary tract infection1.0%1.6%2.0%better
Long-stay residents with depressive symptoms37.5%18.7%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.8%3.6%3.3%worse
Long-stay residents whose ability to walk worsened13.2%15.6%16.1%better
Long-stay residents on antianxiety or hypnotic medication20.5%20.6%18.9%typical
Long-stay residents given the seasonal flu vaccine98.7%94.0%95.3%typical
Long-stay residents with pressure ulcers1.6%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control27.5%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table10.6%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication0.6%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine89.3%73.6%79.4%better
Short-stay residents rehospitalized after admission20.6%22.3%22.6%typical
Short-stay residents with an outpatient ER visit7.5%11.5%12.0%better
Long-stay hospitalizations per 1,000 resident days1.991.521.67worse
Long-stay outpatient ER visits per 1,000 resident days1.501.481.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

50.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 270 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

50.1%U.S. median 51.5%
Got home and stayed home
9.7%U.S. median 10.7%
Went back to hospital
44.3%U.S. median 56.6%
Met the expected recovery
0.23U.S. median 0.31
Therapy hours / resident / day
0.11hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 44.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 106 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 29% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF50.1%CMS range 43.3–56.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.7%CMS range 7.3–12.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge44.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge34.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge38.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting79.7%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.4%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization11.0%CMS range 7.8–15.77.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.021.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.81
RN hours/ resident / day
0.63
LPN hours/ resident / day
1.71
Aide hours/ resident / day
3.16
Total nurse hours/ resident / day
0.63
RN hoursweekends
49.7%
Total nursing turnover
54.8%
RN turnover

How full it usually is: this home is certified for 176 beds and averages 172.3 residents a day — about 98% occupied, or roughly 4 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.16 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.81 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.71 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.93 hrs/resident/day on weekends vs 3.25 on weekdays — 10% thinner on weekends. RN hours go from 0.88 to 0.63 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

22
deficiencies at the latest standard inspection (2024-01-10)
17
at the previous standard inspection (2022-04-14)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

61 citations, most serious first. The 10 most serious are shown; the remaining 51 are one tap away and print in full.

  • Potential for harm · D2026-05-06 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to implement its policy to report an allegation of abuse for one of eight residents in the survey sample, Resident #8.The findings include: For Resident #8 (R8), the facility staff failed to implement its policy to report an allegation of abuse related to a verbal altercation between R8 and Resident #3 (R3) on 5/2/26.A review of R3's clinical record revealed the following progress note dated 5/2/26: Nursing Note [Resident #3] walked on his 3 prong cane down to [R8's] room and began arguing and cursing at [R8] because he was yelling earlier in the day. This note was written by LPN (licensed practical nurse) #1.Further review of R8's and R3's clinical records and of facility documents revealed no evidence that this incident was reported to management or to the State Agency (SA) as an allegation abuse.A review of the facility policy, Abuse Investigation and Reporting, revealed, in part: All reports of resident abuse.shall be promptly reported to local, state, and federal agencies…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-06 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to report an allegation of abuse for one of eight residents in the survey sample, Resident #8.The findings include:For Resident #8 (R8), the facility staff failed to report an allegation of abuse related to a verbal altercation between R8 and Resident #3 (R3) on 5/2/26.A review of R3's clinical record revealed the following progress note dated 5/2/26: Nursing Note [Resident #3] walked on his 3 prong cane down to [R8's] room and began arguing and cursing at [R8] because he was yelling earlier in the day. This note was written by LPN (licensed practical nurse) #1.Further review of R8's and R3's clinical records and of facility documents revealed no evidence that this incident was reported to management or to the State Agency (SA) as an allegation abuse.On 5/5/26 at 2:30 p.m., LPN #1 was interviewed. She stated that R8 yells loudly and frequently, and that he can be heard all up and down the hallway. She stated she discovered after the altercation between R8 and R3 that R8 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-06 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to review and revise the comprehensive care plan for one of eight residents in the survey sample, Resident #6.The findings include:For Resident #6 (R6), the facility staff failed to review and revise his care plan following two episodes of intoxication in [DATE].R6 was admitted to the facility on [DATE]. One of the resident's diagnoses on admission was alcohol abuse.A review of R6's clinical record revealed the following progress notes: [DATE] 22:54 (10:54 p.m.) Resident came down from upstairs visually intoxicated. Writer witnessed resident pull a bottle out from inside his pants in the groin area. Resident slurring his speech, cursing at staff and talking to self. MOD (manager on duty) notified. Asked to get a set of vitals (resident refused) and write a note. NP (nurse practitioner) made aware through communication book. [DATE] 14:30 (2:30 p.m.) NP Note Staff reported…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-06 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to provide behavioral health services for one of eight residents in the survey sample, Resident #6.The findings include:For Resident #6 (R6), the facility staff failed to offer behavioral health services related to his substance use disorder (SUD) following two episodes of intoxication in [DATE].R6 was admitted to the facility on [DATE]. One of the resident's diagnoses on admission was alcohol abuse.A review of R6's clinical record revealed the following progress notes: [DATE] 22:54 (10:54 p.m.) Resident came down from upstairs visually intoxicated. Writer witnessed resident pull a bottle out from inside his pants in the groin area. Resident slurring his speech, cursing at staff and talking to self. MOD (manager on duty) notified. Asked to get a set of vitals (resident refused) and write a note. NP (nurse practitioner) made aware through communication book. [DATE] 14:30 (2:30 p.m.) NP Note Staff reported…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-06 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to provide medically related social services for one of eight residents in the survey sample, Resident #6.The findings include:For Resident #6 (R6), the facility staff failed to offer medically related social services related to his substance use disorder (SUD) following two episodes of intoxication in [DATE].R6 was admitted to the facility on [DATE]. One of the resident's diagnoses on admission was alcohol abuse.A review of R6's clinical record revealed the following progress notes: [DATE] 22:54 (10:54 p.m.) Resident came down from upstairs visually intoxicated. Writer witnessed resident pull a bottle out from inside his pants in the groin area. Resident slurring his speech, cursing at staff and talking to self. MOD (manager on duty) notified. Asked to get a set of vitals (resident refused) and write a note. NP (nurse practitioner) made aware through communication book. [DATE] 14:30 (2:30 p.m.) NP Note…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-06 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and clinical record review, the facility staff failed to maintain a complete and accurate clinical record for one of eight residents in the survey sample, Resident #2.The findings include:For Resident #2 (R2), the facility staff failed to maintain an accurate clinical record regarding the resident's alcohol use.On 5/5/26 at 11:22 a.m., R2 was observed lying on his right side in bed. He was awake and alert, and there was no odor of alcohol anywhere in the room.A review of R2's clinical record revealed the following Nurse Practitioner (NP) progress note dated 2/5/26: Visit Type: Follow Up Visit.Social History.Alcohol/Caffeine/Hydration.Strong odor of alcohol noted during assessment, consistent with ongoing alcohol use.Further review of R2's clinical record revealed the identical documentation regarding the odor of alcohol on the following dates: 3/3/26, 3/13/26, 3/17/26, 4/10/26, 4/15/26, 4/22/26, 4/29/26, and 5/1/26.On 5/6/26 at 9:40 a.m., Nurse Practitioner (NP) #1 was interviewed. She stated her practice utilizes a software the incorporates AI…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-01-10 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review it was determined that the facility staff failed to evidence a continuous Quality Assurance and Performance Improvement (QAPI) program that monitored its performance and ensured that improvements were sustained, which had the ability to affect all Residents within the facility during quarter two (Q2) to quarter four (Q4) of 2022. The findings included: The facility staff failed to evidence QAPI sign-in sheets for meetings held between Q2 through Q4 of 2022. On 1/8/2024 at 12:05 p.m. during entrance conference a request was made to ASM (administrative staff member) #2, the director of nursing and ASM #3, the assistant director of nursing, for QAPI meeting attendance records from 4/14/2022 to the present. On 1/9/2024 at approximately 10:00 a.m., ASM #1, the administrator provided a binder containing QAPI meeting attendance records. Review of the attendance record failed to evidence any meetings prior to 2/28/2023. On 1/9/2024 at 11:59 a.m., a request was made to ASM #1 for evidence of QAPI meetings for Q2 through Q4 of 2022 for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-10 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to maintain an effective infection control program for two of 42 residents in the survey sample, Residents #124 and #122, and failed to maintain the infection control tracking logs. The findings include: 1. For Resident #124 (R124), the facility staff failed to put on PPE (personal protection equipment) when entering the room as the resident was on droplet isolation for influenza. Observation of dining was conducted 1/8/2024 at 5:11 p.m. of CNA (certified nursing assistant) #5 was passing meal trays on the 100 unit. She picked a tray off the dietary cart and proceeded to walk in to R124's room without donning PPE. There was an isolation cart outside the room with a sign indicating droplet precautions. At 5:13 p.m. CNA #5 was asked if R124 was on isolation, CNA #5 stated, she forgot to put on the PPE. She further stated she had previously, on her shift, entered the room and put on the PPE. CNA #5 stated, she just forgot. The physician orders dated,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-10 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that written RP (responsible party) and ombudsman notification was provided, for four of 42 residents in the survey sample who were transferred to the hospital, Residents #96, Resident #99, Resident #9 and Resident #125. The findings include: 1. The facility staff failed to evidence provision of required written RP (responsible party) and ombudsman notification at the time of discharge for Resident #96. Resident #96 was transferred to the hospital on 9/9/23. A review of the progress note dated 9/9/23 at 2:19 PM, revealed, Sent to ER (emergency room) due to critical value WBC (white blood cell count) . A review of the progress note dated 9/9/23 at 6:48 PM revealed, Resident admitted to hospital . There was no evidence of written RP and ombudsman notification provided for Resident #96. On 1/9/24 at 1:30 PM, an interview was conducted with LPN (licensed practical nurse) #1.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-10 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interview, resident interview, clinical record review, and facility document review, it was determined the facility staff failed to provide dialysis care and services for one of 42 residents in the survey sample, Resident #99. The findings include: For Resident #99, the facility failed to provide nutritional management/bagged meals to take to the dialysis appointment, and failed to communicate with the dialysis facility for 20 of 47 days. Resident #99 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: ESRD (end stage renal disease). A review of the comprehensive care plan dated 9/21/23, which revealed, FOCUS: The resident has nutritional problem at nutritional risk related to ESRD, DM. Resident has ESRD and receives dialysis on Monday, Wednesday, and Friday. INTERVENTIONS: Provide, serve diet as ordered. renal, 1500 ml fluid rest Monitor intake and record every meal. Provide supplements as ordered. Encourage resident to go for the scheduled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 51 citations
  • Potential for harm · Ecited before2024-01-10 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, the facility staff failed to maintain a sanitary environment in one of one kitchen. The findings include: The facility staff failed to maintain a clean main kitchen meat slicer, floors, microwave, and wet nesting of mugs. On 1/08/24 at 12:22. p.m., an observation was made of the main facility kitchen. The food slicer had food particles on the slicer. The microwave was visibly dirty with food particles. The floors had food particles and were greasy. The food trays and cups for residents were stacked on each other on a tray and had water droplets in between them. Cups had water droplets in them as well. On 1/08/24 at 12:23 p.m., OSM (other staff member) #11, the dietary manager stated that the cups were drying and ready for service and that they did not have enough drying racks to properly dry the residents' cups and trays. He stated that the floor has been an issue for some time, that the floor needs a power wash, and that it was not clean and needed to be cleaned this week. OSM #11 stated that the meat slicer did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-10 · tag F0840 — pattern
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, it was determined the facility staff failed to have a written dialysis agreement for one of one dialysis residents in the survey sample, Resident #99. The findings include: The facility failed to evidence a written dialysis agreement for Resident #99 with one dialysis center. A review of the physician's order dated 9/21/23, included: Dialysis on Monday, Wednesday, and Friday. Pick up at 6am. During the entrance conference to the facility on 1/8/24, a request was made for the dialysis contracts or agreements to be provided. On 1/9/24 at 4:00 PM, ASM (administrative staff member) #2, the director of nursing stated, We do not have a dialysis contract for this company who has this resident. We have called them and are waiting for them to send it. The administrator thought she had it but she does not. On 1/10/24 at 12:45 PM, ASM #1, the administrator, ASM #2, the director of nursing, ASM #3, the assistant director of nursing and ASM #4, the regional director of clinical operations was made aware of the findings. According to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-10 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, the facility staff failed to implement the COVID-19 vaccination policy for four of five resident immunization reviews, Residents #95, #10, #98, and #12. The findings include: The facility policy titled, COVID-19 Vaccination for Residents documented, 3) Residents will be encouraged to accept COVID-19 vaccinations in accordance with CDC (Centers for Disease Control) guidance. CDC recommends the 2023-2024 updated COVID-19 vaccines: Pfizer-BioNTech, Moderna, or Novavax, to protect against serious illness from COVID-19. This information was obtained from the website: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html For Residents #95, #10, #98, #12 and CNA (certified nursing assistant) #4, the facility staff failed to offer/provide the 2023/2024 COVID-19 vaccination. Resident #95 (R95) was admitted to the facility on [DATE]. A review of R95's clinical record revealed the most recent COVID-19 vaccination…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to assess one of 42 residents in the survey sample for safe self-administration of medications, Resident #134. The findings include: For Resident #134 (R134), the facility staff failed to assess the resident for self-administration of an Albuterol inhaler (1) that was left at the resident's bedside for as needed use. On the most recent MDS (minimum data set) assessment, an admission assessment with an ARD (assessment reference date) of 11/15/2023, the resident scored 15 out of 15 on the BIMS (brief interview for mental status) assessment, indicating that they were cognitively intact for making daily decisions. On 1/8/2024 at 3:11 p.m., an observation was made of R134 in their room. R134 was observed sitting in bed with the overbed table to their right side. An Albuterol inhaler was observed on top of the overbed table. At that time an interview was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, it was determined the facility staff failed to notify the physician or nurse practitioner, when medications were not available for administration for two of 42 residents in the survey sample, Resident #110 and #95. The findings include: 1. For Resident #110, the facility staff failed to notify the physician/nurse practitioner when the Tramadol (used to treat pain) was not available for administration. On the most recent MDS (minimum data set) assessment, a quarterly assessment, with an assessment reference date of 12/10/2023, the resident scored a 10 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was moderately impaired for making daily decisions. The physician order dated, 12/21/2023, documented, Tramadol Oral Tablet 50 MG (milligrams); Give 1 tablet by mouth every 8 hours for wrist pain for 14 days. The MAR (medication administration record) for December 2023 documented the above order. On the following dates and times there was a 9 documented in the box for administration of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, it was determined that the facility staff failed to provide notice of Medicare non-coverage for one of three beneficiary protection notification resident reviews, Resident #413. The findings include: For Resident #413 (R413), the facility failed to provide the resident and/or the resident's representative with an ABN (Advance Beneficiary Notice of Non-coverage) waiver of liability when a change in coverage occurred. R413's last covered day of Medicare part A services was 10/3/2023. R413 was admitted to the facility with diagnoses that included but were not limited to acute CVA (cerebrovascular accident). On 1/10/2024 at 10:50 a.m., an interview was conducted with OSM (other staff member) #2, social services assistant. OSM #2 stated that as soon as they were notified that a resident was being cut from skilled services they reached out to the resident and/or the responsible party to notify them and provide the notice of non-coverage. She stated that they had them sign the notice and documented it in the clinical record and typically…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that bed hold notification was provided when three out of 42 residents in the survey sample were transferred to the hospital, Residents #96, Resident #99, and Resident #125. The findings include: 1. The facility staff failed to evidence provision of bed hold notification at the time of discharge for Resident #96. Resident #96 was transferred to the hospital on 9/9/23. A review of the progress note dated 9/9/23 at 2:19 PM revealed, Sent to ER (emergency room) due to critical value WBC (white blood cell count) . A review of the progress note dated 9/9/23 at 6:48 PM, revealed, Resident admitted to hospital . There was no evidence that written bed hold information was provided for Resident #96. On 1/9/24 at 1:30 PM, an interview was conducted with LPN (licensed practical nurse) #1. When asked who provides the bed hold, LPN #1 stated, We send a bed hold paper but I do not know…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to accurately code an MDS (minimum data set) assessment for one of 42 residents in the survey sample, Resident #75. The findings include: For Resident #75, the facility staff incorrectly coded the resident, on the MDS, as receiving insulin during the look back period. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an assessment reference date of 12/8/2023, the resident scored a 0 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was severely cognitively impaired for making daily decisions. In Section N - Medications, the resident was coded as receiving two insulin injections in the past seven days. Review of the physician orders dated 9/25/2023, documented, Trulicity Subcutaneous Solution Pen Injector 3 MG/0.5 ML (milligrams per milliliter); inject 3 mg subcutaneously in the afternoon every seven days related to type 2 diabetes. Review of the MAR (medication administration record) for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interview, staff interviews, and facility document review, it was determined the facility staff failed to implement the comprehensive care plan for one of 42 residents in the survey sample, Resident #99. The findings include: For Resident #99, the facility staff failed to implement the comprehensive care plan interventions for nutritional risk. Resident #99 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: ESRD (end stage renal disease). A review of the comprehensive care plan dated 9/21/23 included, FOCUS: The resident has nutritional problem at nutritional risk related to ESRD, DM. Resident has ESRD and receives dialysis on Monday, Wednesday, and Friday. INTERVENTIONS: Provide, serve diet as ordered. renal, 1500 ml fluid rest [restriction] Monitor intake and record every meal. Provide supplements as ordered. Encourage resident to go for the scheduled dialysis appointments. Resident receives dialysis on Monday, Wednesday, and Friday. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to follow professional standards of practice for the administration of medications, for one of 42 residents in the survey sample, Residents #110. The findings include: For Resident #110, the facility staff failed to administer Tramadol (used for pain) per the physician orders. The physician order dated, 12/21/2023, documented, Tramadol Oral Tablet 50 MG (milligrams); Give 1 tablet by mouth every 8 hours for wrist pain for 14 days. The MAR (medication administration record) for December 2023 documented the above order. On the following dates and times there was a 9 documented in the box for administration of the medication. A 9 indicated, Other/See progress notes. 12/23/2023 at 7:00 a.m.; 12/23/2023 at 11:00 p.m.; 12/24/2023 at 7:00 a.m.; 12/24/2023 at 3:00 p.m.; 12/25/2023 at 3:00 p.m. and 11:00 p.m.; 12/26/2023 at 7:00 a.m. and 11:00 p.m.; 12/27/2023 at 7:00 a.m.; 12/28/2023 at 7:00 a.m., and 12/30/2023 at 3:00 p.m. A 5 was documented on 1/25/2023 at 7:00 a.m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to provide foot care to one of 42 residents in the survey sample, Resident #7. The findings include: For Resident #7 (R7), the facility staff failed to trim the resident's toenails. On the most recent MDS (minimum data set), a significant change assessment with an ARD (assessment reference date) of 11/9/23, R7 was coded as requiring substantial/maximum assistance with personal hygiene. R7 was admitted to the facility with a diagnosis of vascular insufficiency. On 1/8/24 at 2:16 p.m., R7 was observed sitting up in bed. Both of the resident's feet were uncovered. The toenails on both feet were long, extending more than one centimeter over the end of the toes. Both great toes were thick and hard. A review of the list of resident's on R7's unit who were to be seen on the next visit by the podiatrist did not contain R7's name. On 1/8/24 at 2:43 p.m., LPN (licensed practical nurse) #5 accompanied the surveyor to observe R7's toenails. LPN #5 stated if a resident does not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to provide care and services for hand contractures for one of 42 residents in the survey sample, Resident #2. The findings include: For Resident #2 (R2), the facility staff failed to provide evidence of assessment of R2's hand contractures, or of implementing interventions to prevent worsening of the contractures. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 10/28/23, R2 was coded as having functional limitation on both sides in both upper and lower extremities. R2 was admitted to the facility with a diagnosis of cerebral palsy. On the following dates and times, R2 was observed lying in bed; and at all of these observations, both of R2's hands were severely contracted: 1/8/24 at 2:05 p.m. and 4:14 p.m.; and 1/8/24 at 3:09 p.m. A review of R2's clinical record, including the resident's comprehensive care plan, revealed no evidence of assessments of R2's hand contractures, or of interventions attempted to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interviews, staff interview, clinical record review, and facility document review it was determined that the facility staff failed to provide respiratory care and services consistent with professional standards of practice for three of 42 residents, Resident #134, #398, and #21. The findings include: 1. For Resident #134 (R134), the facility staff failed to store a nebulizer mask (1) in a sanitary manner when not in use, and obtain a physician order for an Albuterol inhaler (2) left at the bedside for as needed use. On the most recent MDS (minimum data set) assessment, an admission assessment with an ARD (assessment reference date) of 11/15/2023, the resident scored 15 out of 15 on the BIMS (brief interview for mental status) assessment, indicating that they were cognitively intact for making daily decisions. On 1/8/2024 at 3:11 p.m., an observation was made of R134 in their room, sitting in bed with the overbed table to their right side. An Albuterol inhaler was observed on top…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review and employee record review, the facility staff failed to provide mandatory training for five of five CNA (certified nursing assistant) records reviewed, CNAs #8, #9, #10, #11, and #12. The findings include: For CNAs #8, #9, #10, #11, and #12, the facility staff failed to provide mandatory dementia training. The Sufficient and Competent Staffing facility task review revealed no evidence of mandatory training for CNAs #8, #9, #10, #11, and #12. On 1/10/24 at 10:55 a.m., RN (registered nurse) #1, the staff educator, was interviewed. She stated that they were switching education systems. She also stated, Dementia care should be in the training. It is mandatory. She also stated that she is new to long term care. On 1/10/24 at approximately 1:50 p.m., ASM#4, the regional director of clinical operations, was informed of these concerns. He stated, We will look for that. On 1/10/24 at 12:42 p.m., ASM (administrative staff member) #1, the administrator, #2 the director of nursing, #4 the regional director of clinical operations, and #5 the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to provide pharmacy services for one of 42 residents in the survey sample, Resident #95. The findings include: For Resident #95, the facility staff failed to administer Debrox (a medication to soften ear wax) per the physician order. On the most recent MDS (minimum data set) assessment, a quarterly assessment, with an assessment reference date of 10/6/2023, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident is not cognitively impaired for making daily decisions. The physician order dated, 1/4/2024, documented, Debrox Solution 6.5% (carbamide peroxide) instill 5 drops in both ears two times a day, flush ears upon completion of treatment for 4 days. The nurse practitioner note dated, 1/4/2024 documented in part, Chief complaint: impacted ear wax .Plan: Order Debrox. The MAR (medication administration record) for January 2024 documented the above order. The MAR documented the following: 1/4/2024 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to administer medications at an error rate less than 5% to one of five residents in the medication administration observation, Resident #140. This resulted in a total of two medication errors in a total of 36 administration opportunities, and a calculated medication error rate of 5.56%. The findings include: For Resident #140 (R140), the facility staff failed to administer the correct dosages of iron and Vitamin C during the medication administration observation on 1/9/24. On 1/9/24 at 8:18 a.m., LPN (licensed practical nurse) #6 was observed as she prepared to administer medications to R140. LPN #6 poured one tablet of Vitamin C 500 mg (milligrams) and one tablet of Iron 325 mg into the resident's medication cup. The resident was observed to swallow all medications in the cup. A review of R140's physician's orders revealed the following order, dated 12/31/23: Iron-Vitamin C Oral Tablet 100-250 MG (Iron-Vitamin C). Give 1 tablet by mouth one time a day for anemia.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to maintain a complete and accurate clinical record for one of 42 residents in the survey sample, Resident #75. The findings include: For Resident #75, the facility staff failed to maintain a complete and accurate clinical record, as evidenced by two other resident's information in the documents section of the clinical record, Residents #58 and Resident #53. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an assessment reference date of 12/8/2023, the resident scored a 0 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was severely cognitively impaired for making daily decisions. Review of the documentation in the clinical record, revealed a document, dated 6/21/2023, from the insurance company, documenting the reason for care at the facility for continued insurance coverage, for Resident #75, Resident #58 and Resident #53. An interview was conducted with RN (registered nurse) #4, the MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-04-14 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility document review, it was determined that the facility staff failed to store food in a sanitary manner in 1 of 1 facility kitchens. The findings include: On 4/12/22 at approximately 12:15 PM, the kitchen tour was conducted with OSM #7 (Other Staff Member) the Dietary Manager. The reach-in fridge was identified to contain a pan of bacon and sausage, a pan of beef patties, a pan of ground beef, a pan of tomato soup, and a pan of creamed corn, all which were not labeled and dated. This reach-in fridge also contained a pan of pancakes and toast and a pan of scrambled eggs, neither which were properly covered. Both pans had plastic wrap over them, which was pulled back on one side, exposing the food items to the environment of the reach-in fridge. A walk-in fridge contained a box of lettuce that were bagged. A bag was open with lettuce sticking out, exposing the lettuce to the environment in the walk-in fridge. On 4/12/22 at approximately 12:30, OSM #7 stated that these items should be covered, labeled and dated. The facility policy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-04-14 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, the facility staff failed to evidence discussion of an advance directive for six of 45 residents in the survey sample, Resident #110, #47, #50, #111, #61 and #58 The findings include: 1. The facility staff failed to evidence documentation of a discussion regarding advance directives for Resident #110 (R110). On the most recent MDS (minimum data set) a quarterly assessment, with an ARD (assessment reference date) of [DATE], the BIMS (brief interview for mental status) was not coded correctly. On the prior MDS assessment, an admission assessment, with an ARD of [DATE], the resident scored a 13 out of 15 on the BIMS score indicating the resident not cognitively impaired for making daily decisions. Further review of the clinical record failed to evidence any documentation regarding a discussion regarding an advance directive. The comprehensive care plan dated [DATE], documented in part, Resident has established Do not resuscitate (DNR)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-04-14 · tag F0622 — pattern
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that all required information was provided to the hospital staff when five out of 45 residents in the survey sample were transferred to the hospital; Residents #94, #59, #124, #95 and #10. The findings include: 1. The facility staff failed to provide evidence that all required information was provided to the hospital staff when Resident #94 was transferred to the hospital on 2/16/22. Per the facility's Transfer Check List which includes the following documents: eINTERACT (interventions to reduce acute care transfers) V5 care form, face sheet, DNR (do not resuscitate)/advanced directives, notice of transfer or discharge form, bed hold form, recent history, MAR/TAR (medication administration record/treatment administration record), care plan, immunization report, pertinent labs, pertinent tests/diagnostics, provider progress notes/assessments and belongings. No evidence of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-04-14 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to evidence written documentation to the Resident or RP (responsible party) and ombudsman upon transfer to the hospital for five out of 45 residents in the survey sample; Residents #94, #59, #124, #95 and #10. The findings include: 1. The facility staff failed notify the RP and the ombudsman when Resident #94 was transferred to the hospital on 2/16/22. Resident #94 was admitted to the facility on [DATE] with diagnosis included but were not limited to: metabolic encephalopathy, chronic obstructive pulmonary disease and duodenal ulcer. Resident #94's most recent MDS (minimum data set) assessment, a significant change assessment, with an assessment reference date of 3/14/22, coded the resident as scoring 03 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was severely cognitively impaired. The resident was coded as requiring extensive assistance in bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-04-14 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to evidence a bed hold was provided to four out of 45 residents in the survey sample who were transferred to the hospital; Residents #94, #59, #124 and #95. The findings include: 1. The facility staff failed to provide evidence that bed hold information provided to Resident #94 when Resident #94 was transferred to the hospital on 2/16/22. Resident #94 was admitted to the facility on [DATE] with diagnosis included but were not limited to: metabolic encephalopathy, chronic obstructive pulmonary disease and duodenal ulcer. Resident #94's most recent MDS (minimum data set) assessment, a significant change assessment, with an assessment reference date of 3/14/22, coded the resident as scoring 03 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was severely cognitively impaired. The resident was coded as requiring extensive assistance in bed mobility,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-04-14 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to review and revise the comprehensive care plan for 3 of 45 residents in the survey sample; Residents #57, #16, and #54. The findings include: 1. Facility staff failed to review and revise the comprehensive care plan after a fall on 1/8/22, for Resident #57. On the most recent MDS (Minimum Data Set), a 5-day assessment, with an ARD (Assessment Reference Date) of 2/9/22, Resident #57 scored a 8 out of 15 on the BIMS (brief interview for mental status), indicating the resident was severely cognitively impaired for making daily decisions. The resident was coded as being dependent on staff for activities of daily living (ADL). A review of the clinical record revealed the following: • A nurse's note dated 1/8/22 that documented, 1420 (2:40 PM)-at this time resident's roommate was yelling out 'HELP and resident's alarms sounding, staff ran to room when approached doorway staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-04-14 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, it was determined that the facility staff failed to complete an annual CNA (certified nursing aide) performance review for five of five CNA record reviews. The facility staff failed to complete an annual performance review for CNA #2, CNA #3, CNA #4, CNA #5 and CNA #6. The findings include: CNA #2 was hired on 3/30/21. A review of CNA #2's record failed to reveal any performance reviews. CNA #3 was hired on 3/18/19. A review of CNA #3's record failed to reveal any performance reviews. CNA #4 was hired on 5/6/13. A review of CNA #4's record revealed the last performance review was completed on 10/1/18. CNA #5 was hired on 11/27/09. A review of CNA #5's record revealed the last performance review was completed on 9/20/18. CNA #6 was hired on 8/1/99. A review of CNA #6's record revealed the last performance review was completed on 9/5/18. On 4/13/22 at 1:58 p.m., an interview was conducted with ASM (administrative staff member) #2 (the director of nursing). ASM #2 stated performance reviews should be done annually. ASM #2 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-14 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide skilled nursing facility advance beneficiary notice of non-coverage (SNFABN) to one of three beneficiary protection notification resident reviews, Resident #106. Resident #106's (R106) last covered day of Medicare part A services was 11/7/21. The facility staff failed to provide the SNFABN to Resident #106 (and/or the resident's representative). The findings include: R106 was admitted to the facility on [DATE] with diagnoses that included but were not limited to cellulitis. On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 3/17/22, the resident scored 13 out of 15 on the BIMS (brief interview for mental status), indicating the resident is not impaired for making daily decisions. A review of a list of residents who were discharged from Medicare Part A skilled services within the last six months revealed R106 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-14 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, it was determined that the facility staff failed to maintain a complete MDS (minimum data set) for 2 of 45 residents in the survey sample, Resident #31 and Resident #110. The findings include: 1. The facility staff failed to complete the BIMS (brief interview for mental status) assessment for Resident #31's (R31) quarterly MDS assessment with an ARD (assessment reference date) of 1/24/2022. Section B of R31's quarterly MDS assessment with an ARD of 1/24/2022 coded the resident as being understood. Section C0100 documented the BIMS assessment should be conducted. All of the questions related to the BIMS assessment (C0200 through C0400) and the BIMS summary score were coded as not assessed. On 4/13/2022 at 1:07 p.m., an interview was conducted with OSM (other staff member) #4, the director of social services. OSM #4 stated that the BIMS assessment should be attempted on all residents. OSM #4 stated that R31's BIMS should be coded as a 15, being cognitively intact. OSM #4 reviewed the quarterly MDS with the ARD of 1/24/2022 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to implement the comprehensive care plan for one of 45 residents in the survey sample, #57. The findings include: The facility staff failed to follow the comprehensive care plan to have fall mats on both sides of the bed for Resident #57. On the most recent MDS (Minimum Data Set), a 5-day assessment, with an ARD (Assessment Reference Date) of 2/9/22, Resident #57 scored a 8 out of 15 on the BIMS (brief interview for mental status), indicating the resident was severely cognitively impaired for making daily decisions. The resident was coded as being dependent on staff for activities of daily living (ADL). On 4/12/22 at 12:55 PM, and on 4/13/22 at 4:00 PM, Resident #57 was observed in bed. There was a fall mat on the door side of the bed (resident's left side.) There was no fall mat on the other side of the bed. A review of the comprehensive care plan revealed one dated 11/17/21 for Resident is at risk for falls related to weakness and unsteady gait.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interviews, staff interviews, clinical record reviews and facility document reviews it was determined that the facility staff failed to ensure 2 of 45 residents were free of safety hazards, Resident #56 and Resident #36. Resident #56 and #36's bed rails were observed to be visibly loose creating a potential safety hazard. The findings include: 1. The facility staff failed to ensure Resident #56's (R56) bed rail was not loose, creating a potential safety hazard. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 2/8/2022, the resident scored 15 out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident is cognitively intact for making daily decisions. Section G documented R56 requiring extensive assistance from two or more staff members for bed mobility. On 4/12/2022 at 4:10 p.m., an observation was made of R56 in their room. R56 was observed in bed with bilateral upper bed rails on the bed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interviews, staff interviews, clinical record reviews and facility document review it was determined that the facility staff failed to administer oxygen as ordered to two of 45 residents in the survey sample, Resident #93 and #117. The findings include: 1. The facility staff failed to administer oxygen as ordered and in a sanitary manner to Resident #93 (R93). On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 3/13/2022, the resident scored 11 out of 15 on the BIMS (brief interview for mental status) assessment indicating the resident is moderately impaired for making daily decisions. R93 was coded as using oxygen while a resident at the facility. An observation on 4/12/2022 at 1:22 p.m., revealed R93 in bed. An oxygen nasal cannula was observed lying in the floor to the left side of R93's bed. The oxygen concentrator was observed to be on with the oxygen set at 2 lpm (liters per minute). When asked about the oxygen, R93…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-14 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interviews, staff interviews, clinical record reviews and facility document review it was determined that the facility staff failed to assess 2 of 45 residents in the survey sample for the use of bed rails, Resident #93 and #54. The findings include: 1. The facility staff failed to evidence an assessment for the use of bed rails for Resident #93 (R93). On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 3/13/2022, the resident scored 11 out of 15 on the BIMS (brief interview for mental status) assessment indicating the resident is moderately impaired for making daily decisions. R93 was coded as requiring extensive assistance of two or more staff members for bed mobility. An observation on 4/12/2022 at 1:22 p.m., revealed R93 in bed with bilateral mid bed rails up on the bed. When asked about the bed rails, R93 stated that they use them to turn in bed. Additional observations on 4/12/2022 at 2:45 p.m., 4:18 p.m. and 4/13/2022 at 8:05 a.m. revealed the same observation as stated above. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-14 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record reviews, facility document review and staff interview it was determined that the facility failed to maintain a complete and accurate clinical record for one of 45 residents in the survey sample, Resident #31 (R31). The findings include: The facility staff failed to maintain a complete and accurate clinical record documenting insulin administration for R31. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (Assessment Reference Date) of 1/24/2022, the BIMS (brief interview for mental status) assessment was not completed. On the previous quarterly assessment with an ARD of 12/30/2021 the resident scored 15 out of 15 on the BIMS assessment, indicating the resident is not cognitively impaired for making daily decisions. The physician orders for R31 documented in part, - 11/27/2020 Insulin Aspart FlexPen Solution Pen-Injector 100 Unit/ML (milliliter), Inject subcutaneously before meals related to Type 2 Diabetes Mellitus with Diabetic Neuropathy Unspecified. The eMAR (electronic medication administration record) dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-14 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to follow infection control practices for one of six residents in the medication administration observation, Resident #16. The findings include: The facility staff failed to wear gloves when administering two insulin injections to Resident #16 (R16). On the most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 1/20/2022, the resident scored a 3 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident is severely cognitively impaired for making daily decisions. The physician orders dated, 3/2/2022, documented, Levemir solution (a long acting insulin used to treat people with type 1 and 2 diabetes) (1) 100 UNIT/ML (milliliter); inject 46 units subcutaneously in the morning for DM (diabetes mellitus). The physician order dated 3/3/2022, documented, Novolog (a short acting insulin used to treat people with type 1 and 2 diabetes)(2) FlexPen Solution Pen-injector…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-14 · tag F0947 — failed to train nurse aides adequately — isolated
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, it was determined that the facility staff failed to ensure CNAs (certified nursing aides) completed required annual in-service training for two of five CNA record reviews. The facility staff failed to ensure CNA #4 and CNA #6 completed annual dementia training. The findings include: CNA #4 was hired on 5/6/13. A review of CNA #4's record failed to reveal evidence that the CNA had completed dementia training. CNA #6 was hired on 8/1/99. A review of CNA #6's record failed to reveal evidence that the CNA had completed dementia training. On 4/13/22 at 3:13 p.m., an interview was conducted with RN (registered nurse) #4 (the staff educator). RN #4 stated dementia training should be completed annually and due to a change in facility ownership and COVID-19, she was behind on making sure CNAs were doing required trainings. On 4/13/22 at 5:02 p.m., ASM (administrative staff member) #1 (the administrator) and ASM #2 (the director of nursing) were made aware of the above concern. The facility policy titled, Nurse Aide In-Service Training…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-04-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation and clinical review, it was determined that the facility staff failed to provide respiratory care services consistent with professional standards of practice, and the comprehensive person-centered care plan for three of 47 residents in the survey sample; Residents #117, #32 and #58. 1. The facility staff failed to ensure a physician's order was in place prior to the administration of oxygen to Resident #117. 2. The facility staff failed to store a nebulizer mask and incentive spirometer (1) in a sanitary manner. 3. The facility staff failed to administer oxygen to Resident #58 per the physician prescribed rate of two liters per minute. The findings include: 1. The facility staff failed to ensure a physician's order was in place prior to the administration of oxygen to Resident #117. Resident #117 was admitted to the facility on [DATE]. Resident #117's diagnoses included but were not limited to: heart failure, Alzheimer's disease and muscle weakness.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-04-25 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and employee record review it was determined that the facility staff failed to ensure that five of 5 CNA records reviewed received the required 12 hours of annual training's, to include the required training's for Abuse and Dementia Care. The findings include: On 4/25/19, a review was conducted of the annual training's of five CNA's (Certified Nursing Assistants). This review revealed the following missing data: 1. CNA #2 had no evidence of 12 hours of annual training, and no evidence of annual dementia care training. 2. CNA #8 had no evidence of 12 hours of annual training, and no evidence of annual dementia care training. 3. CNA #9 had no evidence of 12 hours of annual training, and no evidence of annual abuse training, and no evidence of annual dementia care training. 4. CNA #10 had no evidence of 12 hours of annual training, and no evidence of annual abuse training. 5. CNA #11 had no evidence of 12 hours of annual training, and no evidence of annual abuse training. On 4/25/19 11:29 AM, in an interview with ASM #2 (Administrative Staff Member, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-04-25 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to ensure that two of five residents in the medication administration observation (Residents #75 and #47) were free of a medication error rate of five percent or less. There were 3 errors out of 25 opportunities and the medication error rate was 12%. 1. The facility staff failed to obtain Resident #75's blood pressure prior to administering a blood pressure medication. The determination as to administer or hold the medication was dependent on the resident's blood pressure, per the physician's order. 2. The facility staff failed to prepare Resident #47's medications appropriately during medication administration observation by crushing iron enteric-coated tablet and isosorbide mononitrate extended release tablet. The findings include: 1. The facility staff failed to obtain Resident #75's blood pressure prior to administering a blood pressure medication. The determination as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-04-25 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review, it was determined that the facility staff failed to label and store medications according to professional standards in three of seven facility medication carts; (the wing one back hall medication cart, wing two front hall medication cart and wing four medication cart), and in one of four medication refrigerators (the wing 100 medication refrigerator). The facility staff failed to label medication in the wing one back hall medication cart and wing four-medication cart and failed to discard expired medication in the wing one back hall medication cart, wing one medication refrigerator and wing two front hall medication cart. The findings include: On [DATE] at 1:09 p.m., observation of the wing-one back hall, medication cart was conducted. The following was observed: -One open vial of Lantus (1) with an open date of [DATE]. A label on the vial documented Discard After 28 Days. - One open vial of Levemir (2) with no label to include the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-04-25 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide a dignified dining experience for two of 47 residents in the survey sample, Residents #53 and #97. 1. The facility staff failed to serve lunch to Resident #94 in a dignified manner. Another resident seated at the same table as Resident #53 was served a meal and Resident #53 was not served a meal until 27 minutes later. 2. The facility staff stood next to Resident # 97 while assisting them with eating during lunch. The findings include: 1. The facility staff failed to serve lunch to Resident #94 in a dignified manner. Another resident seated at the same table as Resident #53 was served a meal and Resident #53 was not served a meal until 27 minutes later. Resident #53 was admitted to the facility on [DATE]. Resident #53's diagnoses included but were not limited to difficulty swallowing, heart failure and diabetes. Resident #53's most recent MDS (minimum data set),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to notify the physician of a possible need to alter treatment for one of 47 residents in the survey sample, Resident #81. The facility staff failed to notify the physician when Crestor (Rosuvastin) (1) 10 MG (milligram) was not available for administration to Resident #81 on 01/04/19, 01/07/19, and 01/08/19. The findings include: Resident #81 was admitted to the facility on [DATE] with a most recent readmission on [DATE]. Resident #81's diagnoses included but were not limited to hyperlipidemia (2), hypertension (2), and heart failure (3). Resident #81's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 05/02/18, coded the resident as scoring a 15 on the brief interview for mental status (BIMS) of score of 0-15, 15 being cognitively intact for daily decision-making. Section G coded Resident #81 as requiring limited assistance of one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to provide the receiving facility, the required documentation upon transfer for three of 47 residents in the survey sample, Residents # 15, # 73, and #114. 1. The facility staff failed to provide the receiving hospital the comprehensive care plan goals upon Resident # 15's transfer to the hospital on 1/1/19 and 1/13/19. 2. The facility staff failed to provide the required documentation to the hospital for a facility initiated hospital transfer of Resident #73 on 2/27/19. 3. The facility staff failed to evidence the comprehensive care plan goals were provided to the receiving facility when Resident #114 was transferred to the hospital on 3/14/19 and 319/19. The findings include: 1. The facility staff failed to provide the receiving hospital the comprehensive care plan goals upon Resident # 15's transfer to the hospital on 1/1/19 and 1/13/19. Resident #15 was admitted to the facility 5/6/05…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to provide written notification of transfer to the resident and/or resident representative and failed to notify the ombudsman of transfers to the hospital for three of 47 residents in the survey sample, Residents #15, #73 and #114. 1. The facility staff failed to provide written documentation to the resident and/or resident representative for the transfer of Resident #15 to the hospital on 1/13/19. 2. The facility staff failed to provide Resident #73 or the resident's representative (RR) with written documentation of a facility initiated transfer dated 2/27/19. 3. The facility staff failed to provide evidence that the required written notification was provided to Resident #114 and or the representative and ombudsman regarding the reasons for the transfer to the hospital on 3/14/19 and 3/19/19. The findings include: 1. The facility staff failed to provide written documentation to the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, it was determined that the facility staff failed to maintain a complete and accurate MDS (minimum data set) assessment for one of 47 residents in the survey sample, Resident #58. The facility staff failed to attempt the BIMS (Brief Interview for Mental Status) interview for Resident #58's quarterly MDS assessment with an ARD (assessment reference date) of 3/4/19. The findings include: Resident #58 was admitted to the facility on [DATE]. Resident #58's diagnoses included but were not limited to pneumonia, difficulty swallowing and muscle weakness. Section B of Resident #58's most recent MDS, a quarterly assessment with an ARD of 3/4/19, documented the resident was understood. Section C of the MDS documented, C0100. Should Brief Interview for Mental Status (C0200-C0500) be Conducted? 0. No (resident is rarely/never understood). The staff assessment for mental status was completed, and coded Resident #58's cognitive skills for daily decision-making as severely…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, resident interview, facility documentation review, and clinical record review, the facility staff failed to develop and/or implement the comprehensive care plan for two of 47 residents in the survey sample (Resident #21, #32). 1. The facility staff failed to develop a comprehensive care plan for Resident #21's indwelling urinary catheter (1). 2. The facility staff failed to implement the comprehensive care plan for non-pharmacological interventions prior to the administration of as needed pain medication to Resident #32. Findings include: 1. Resident #21 was admitted to the facility on [DATE], with a most recent readmission on [DATE], with diagnoses that included but were not limited to: MS (multiple sclerosis) (2), non-pressure chronic ulcer (3) of the skin, and pain. The most recent MDS (minimum data set) assessment, an annual assessment, with an assessment reference date of 01/31/19, coded the resident as scoring a 15 on the BIMS (brief interview for mental status) score…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review, and facility document review, it was determined the facility staff failed to review and revise the comprehensive care plan for two of 47 residents in the survey sample; Resident #114 and Resident #58. 1. The facility staff failed to review and revise Resident #114's comprehensive care plan to address the administration of the antipsychotic medication Seroquel. 2. The facility staff failed to review and revise Resident #58's care plan for oxygen administration. The findings include: 1. The facility staff failed to review and revise Resident #114's comprehensive care plan to address the administration of the antipsychotic medication Seroquel. Resident #114 was admitted to the facility on [DATE] with the diagnoses of but not limited to left femur fracture (1), anxiety, osteoporosis (2), high blood pressure, dementia with behavioral disturbance, and right femur fracture. The most recent MDS (Minimum Data Set), a 14-day Medicare assessment, with an ARD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-04-25 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, resident interview, facility document review, and clinical record review, it was determined the facility staff failed to ensure pain management services, consistent with professional standards of practice, and the comprehensive person-centered care plan for two of 47 residents in the survey sample, Residents #108 and #32. 1. The facility staff failed to clarify Resident #108's medication orders for two as needed pain medications to determine when each medication should be administered to the resident based on pain level parameters to ensure effective consistent pain management. 2. The facility staff failed to implement non-pharmacological interventions prior to the administration of as needed pain medication to Resident #32 The findings include: 1. The facility staff failed to clarify Resident #108's medication orders for two pain medications. Resident #108 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: chronic pain syndrome, lung cancer,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined the facility staff failed to ensure medications were available for one of 47 residents in the survey sample, Resident #81. The facility staff failed to ensure the physician prescribed medication Crestor Tablet 10 MG (Rosuvastatin calcium) (1) was available for administration to Resident #81 as ordered. The findings include: Resident #81 was admitted to the facility on [DATE] with a most recent readmission on [DATE]. Resident #81's diagnoses included but were not limited to hyperlipidemia (2), hypertension (2), and heart failure (3). Resident #81's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 05/02/18, coded the resident as scoring a 15 on the brief interview for mental status (BIMS) of score of 0-15, 15 being cognitively intact for daily decision-making. Review of Resident #81's clinical record revealed physician's orders dated 05/03/18, which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-04-25 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review, and facility document review, it was determined the facility staff failed to ensure one of 47 residents in the survey sample, was free of unnecessary psychotropic medications; Resident #114. Resident #114 was administered Seroquel (1), an antipsychotic medication without adequate indications and diagnosis for the administration of the medication. The findings include: Resident #114 was admitted to the facility on [DATE] with the diagnoses of but not limited to left femur fracture (2), anxiety, osteoporosis (3), high blood pressure, dementia with behavioral disturbance, and right femur fracture. The most recent MDS (Minimum Data Set), a 14-day Medicare assessment, with an ARD (Assessment reference date) of 3/6/19, coded the resident as scoring a 3 on the BIMS (Brief Interview for Mental Status) score, indicating the Resident has severe cognitive impairment for daily decision making. The resident was coded as requiring limited assistance for eating;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility document review, it was determined that the facility staff failed to store food in accordance with professional standards for food service safety. The facility staff failed to ensure the margarine in the refrigerator was not open to air. The findings included: Observation was made of the kitchen on 4/23/19 at 11:40 a.m. accompanied by other staff member (OSM) # 1, the dietary manager. Observation was made of the refrigerator. There was a cardboard box containing seven sleeves of single serve pats of margarine. There was also loose pats of margarine in the box. The lid of the cardboard box had been cut off the box, thus exposing the margarine to air. When asked if the margarine was stored properly, OSM #1 stated, No, it needs to be covered. OSM #1 removed the margarine from the refrigerator. The facility policy, Refrigerated Storage Practice documented in part, 1. All cooked food or other products removed from original containers must be enclosed in clean, sanitized, covered containers and identified. ASM (administrative staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-25 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to maintain a complete and accurate clinical record for two of ten residents in the survey sample, Residents #102 and #105. 1. The facility staff failed to document non-pharmacological interventions that were provided to Resident #102 prior to as needed acetaminophen administration on 5/30/19 and failed to accurately document Resident #102's pain level on that same date. 2. The facility staff failed to document accurately Resident #105's pain level on 6/3/19. The findings include: 1. The facility staff failed to document non-pharmacological interventions that were provided to Resident #102 prior to as needed acetaminophen (1) administration on 5/30/19 and failed to accurate document Resident #102's pain level on that same date. Resident #102 was admitted to the facility on [DATE]. Resident #102's diagnoses included but were not limited to pneumonia, diabetes and muscle weakness.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2024-01-10 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, the facility staff failed to meet the requirements for the daily staff posting on two of three days of the survey, 1/8/24 and 1/9/24. The findings include: On 1/8/24 at 10:45 a.m., observation was made to determine the location of the daily staff posting. No posting was in view anywhere in the facility. On 1/9/24 at 10:35 a.m., ASM (administrative staff member) #1 was asked to show the surveyor where the daily staffing information was posted. ASM #1 led the surveyor to a side hallway off the main lobby/office area. The daily staffing information was posted on a bulletin board in that hallway. ASM #1 stated: This should be posted in a place where residents can see it. She stated the current location of the daily staff posting was not easily accessible to residents and families. Additionally, the daily staffing sheet did not list the resident census for each shift at the facility on 1/9/24. On 1/9/24 at 4:17 p.m., ASM (administrative staff member) #1, the administrator, ASM #2, the director of nursing, ASM #3, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2022-04-14 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility document review, it was determined that the facility staff failed to post complete nurse staffing information. Nurse staffing information posted on 4/13/22 failed to document the facility name and failed to separate the actual hours and total number of RNs (registered nurses) and LPNs (licensed practical nurses). The findings include: On 4/13/22 at 10:15 a.m., the nurse staffing information posting was observed in the lobby hall. The posting failed to document the facility name and failed to separate the actual hours and total number of RNs and LPNs. The actual hours and total number of RNs and LPNs were combined. On 4/13/22 at 1:25 p.m., an interview was conducted with OSM (other staff member) #6 (the person responsible for the posting). OSM #6 stated she should date the posting, document the resident census on the posting, document the total number of RNs, LPNs, TNAs (temporary nursing assistants) and CNAs (certified nursing assistants) then document the total number of hours for each position. OSM #6 stated the posting should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to HILL VALLEY HEALTHCARE — 43 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.8+0.2 vs chain
Health inspection 2 of 51.7+0.3 vs chain
Staffing 2 of 52.0≈ chain avg
Quality measures 4 of 53.7+0.3 vs chain
The other 42 homes this chain runs (chain average 1.8★, per CMS)
1 of 5Birch Creek Post Acute & RehabilitationTacoma, WA 1 of 5Bluestone Health And RehabilitationBluefield, WV 1 of 5Brookside Rehab & Nursing CenterWarrenton, VA 1 of 5Carlin Springs Health & RehabilitationArlington, VA 1 of 5Cortland Acres Health and RehabilitationThomas, WV 1 of 5Fair Oaks Health & RehabilitationFairfax, VA 1 of 5Forest Hill Health & RehabilitationRichmond, VA 1 of 5Glenville Health & RehabGlenville, WV 1 of 5Guggenheimer Health And Rehab CenterLynchburg, VA 1 of 5Highland Ridge Rehab CenterDublin, VA 1 of 5Holly Manor Rehab And NursingFarmville, VA 1 of 5Lawrenceville Health & RehabilitationLawrenceville, VA 1 of 5Mountain View Care CenterRipley, WV 1 of 5New Martinsville Health & RehabNew Martinsville, WV 1 of 5Oakhurst Health & RehabilitationFork Union, VA 1 of 5Oakwood SNF LLCMiddle River, MD 1 of 5Rosedale Health & RehabilitationRichmond, VA 1 of 5Shalom Gardens Health & RehabilitationRichmond, VA 1 of 5Spokane Health & RehabilitationSpokane, WA 1 of 5The McKendree Post Acute & RehabilitationHermitage, TN 1 of 5Winchester Health & RehabilitationWinchester, VA 1 of 5Woodard Creek Health & RehabilitationOlympia, WA 2 of 5Alderwood Post Acute & RehabilitationLynnwood, WA 2 of 5Fairmont Crossing Health And Rehab CenterAmherst, VA 2 of 5Gig Harbor Health And RehabilitationGig Harbor, WA 2 of 5Huntington Health And Rehabilitation CenterHuntington, WV 2 of 5Lakeside Health & RehabilitationRichmond, VA 2 of 5Laurelhurst Post Acute & RehabilitationPortland, OR 2 of 5Lynn Care CenterFront Royal, VA 2 of 5Mt. Tabor Health & RehabilitationPortland, OR 2 of 5Oakwood Health And Rehab CenterBedford, VA 2 of 5Staunton Post Acute & RehabilitationStaunton, VA 2 of 5The Broadview CenterSeattle, WA 3 of 5George Washington Health & RehabilitationAlexandria, VA 3 of 5Salmon Creek Post Acute & RehabilitationVancouver, WA 3 of 5Skyview Springs Rehab And Nursing CenterLuray, VA 3 of 5Summit Health And Rehab CenterLynchburg, VA 3 of 5Tygart Valley Health & RehabilitationBelington, WV 3 of 5Williamsburg Post Acute & RehabilitationWilliamsburg, VA 4 of 5Blue Ridge Therapy ConnectionStuart, VA

Showing 40 of 42; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
EVERGREEN SNF OPERATIONS HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 07/01/2021
COPPER VA TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 07/01/2021
EVERGREEN NOBLE PARENTCO LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 07/01/2021
GOLD VA TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 07/01/2021
HVH EVERGREEN OPERATIONS HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 07/01/2021
SILVER VA TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 07/01/2021
MEISNER, ROBERTIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 07/01/2021
RINGSTAFF, RAMONAIndividualW-2 MANAGING EMPLOYEEsince 07/01/2021
IDELS, SHIMONIndividualCORPORATE OFFICERsince 01/01/2023

6 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$15.5M
Net patient revenuemost recent cost report
-5.9%
Operating marginrevenue minus expenses
$519K
Related-party expense3% of expenses
Who pays — share of resident-days
Medicaid 76%Medicare 15%Other / private 10%

About 76% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $519K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$354per resident / day
operating cost
$10,760per month
≈ monthly operating cost
$334per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495142. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-01-10, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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