Bay View Rehabilitation Hospital, LLC
516 Willow Street, Alameda, CA 94501 · For profit - Limited Liability company · 180 certified beds · (510) 521-5600 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- lower-than-typical staff turnover (22% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- CMS has flagged it for abuse
- it has abuse, neglect, or exploitation citations (F0600, F0610) — most recent Jun 2026
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 2 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $201,994 in federal fines (most recent 2026-05-13)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its facility-reported quality-measure rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 8.2% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 8.4% | 4.0% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.5% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 0.4% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 7.3% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.3% | 1.6% | 3.3% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 8.5% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 7.6% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 58.9% | 98.2% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 7.4% | 4.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 9.4% | 10.2% | 21.2% | typical for the state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 32.4% | 12.0% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 4.0% | 1.5% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 9.7% | 93.2% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 20.0% | 23.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 15.9% | 11.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.63 | 2.25 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.53 | 1.57 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
43.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 162 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 37.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 98 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 21% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 13% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 43.3%CMS range 36.0–51.5 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.5%CMS range 6.8–12.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 37.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 28.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 38.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 97.7% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.7% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.7%CMS range 5.0–10.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.59 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 180 beds and averages 166.2 residents a day — about 92% occupied, or roughly 14 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.85 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.30 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.53 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.51 hrs/resident/day on weekends vs 3.99 on weekdays — 12% thinner on weekends. RN hours go from 0.32 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 22% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
35 citations, most serious first. The 12 most serious are shown; the remaining 23 are one tap away and print in full.
- Immediate jeopardy · Jcited before2026-06-15 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to protect two of ten sampled residents (Resident 2 and Resident 3), and one visitor (Visitor 1, family member of Resident 7), from abuse when:Resident 1 fondled the genitals of Resident 2 on 5/24/26.Resident 1 hit the arm of Resident 3 on 6/4/26.The facility relocated Resident 1 to the same unit as Resident 2 after an alleged sexual assault by Resident 1 to Resident 2 on 6/5/26.The facility placed Resident 1 in a room with two vulnerable residents (Resident 9 and Resident 10) on 6/10/26.Additionally, R1 displayed physical aggression towards an unrelated Visitor on 6/4/26. This failure resulted in emotional harm to Resident 2, Resident 3 after Resident 1 abused them and had the potential to render physical and/or emotional harm to Resident 9 and Resident 10 and other vulnerable residents in the facility.An Immediate Jeopardy situation (Immediate Jeopardy (IJ) represents a situation in which entity noncompliance has placed the health and safety…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2024-05-16 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to protect residents in the facility from physical abuse when Certified Nursing Assistant 1 (CNA1) deliberately poked one resident (Resident 1) in the right cheek, smacked Resident 1 in the hand and then forced Resident 1 down in her wheelchair causing Resident 1 to cry out. The facility failed to protect 16 residents (Residents 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16) assigned to CNA1, from possible physical abuse when the Administrator (ADM) returned CNA1 to direct care duty before completion of a thorough abuse investigation, including interviewing all witnesses. CNA1 was permitted to have access to Resident 1 and continued to work with other vulnerable residents. This failure resulted in Resident 1 crying out in pain, hyperventilating (breathing rapidly) and visibly shaking, and had the potential to result in further physical abuse towards Resident 1 and/or other vulnerable residents under CNA1's care. An Immediate Jeopardy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-06-15 · tag F0609 — failed to report abuse allegations — widespreadTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to identify, investigate, and report one sexual assault allegation within two hours of incident notification and one abuse allegation within 24 hours of incident notification to the California Department of Public Health (CDPH), and the Ombudsman for two of ten sampled residents (Resident 2 and Resident 3).This failure resulted in one allegation of physical abuse and one allegation of sexual abuse going uninvestigated and unreported resulting in emotional harm to Resident 2 and Resident 3, in addition to the potential for physical and/or emotional harm to other vulnerable residents.During a review of the AR for Resident 1 printed on 6/10/26, the record indicated Resident 1 was admitted to the facility on [DATE] with diagnoses that included Alzheimer's disease (a disease of the brain caused by a buildup of certain proteins that results in brain shrinkage affecting memory, thinking, and behavior), diabetes (a long term disease in which the body cannot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-22 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow the physician's order for interventions/treatment for one of three sampled residents (Resident 1) pressure injury to sacrococcyx (tailbone).This failure resulted in slow healing of Resident 1's pressure injury and had the potential for infection. During a review of Resident 1's admission record, dated 4/10/26, the admission record indicated Resident 1 was admitted to the facility on [DATE].During a review of Resident 1's Minimum Data Set (MDS- a federally mandated assessment tool), dated 1/30/26, the MDS indicated Resident 1 had a Brief Interview for Mental Status (BIMS-an assessment tool used by facilities to screen and identify memory, orientation, and judgement status of the resident) score of 11. A score of 11 indicated Resident 1 had moderate cognitive impairment. MDS also revealed, Resident 1 had multiple diagnoses that included malnutrition, Diabetes (disorder characterized by difficulty in blood sugar control and poor wound healing) and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-13 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure resident-directed care for one of three sampled residents, (Resident 1), when Resident 1 attended a medical appointment without physician ordered x-rays.During a review of Resident 1's admission Record printed on 5/13/26, the record indicated Resident 1 was admitted to the facility on [DATE] with diagnoses including acute respiratory failure with hypoxia, (lungs fail to provide adequate oxygen to the bloodstream, leading to dangerously low levels of oxygen in the body), pneumonia, (infection of the lungs), cerebral infarction, (death of an area of brain tissue when a blocked blood vessel prevents delivery of an adequate blood and oxygen supply to the brain), metabolic encephalopathy, (any brain disease that alters brain function or structure, manifested by declining ability to reason and concentrate, memory loss, personality change, seizures, and twitching are common symptoms),alcohol abuse, (when a person drinks alcohol in a way that causes harm…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-10 · tag F0559 — isolatedHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the resident and/or responsible party (RP or legal guardian) for one of one sampled resident (Resident 1) received a written notification about the room change when Resident 1 was moved to another room. This failure violated Resident 1 and Resident 1's RP ' s rights to receive written notice of the room change, including the reason for the change, before the resident's room in the facility was changed. Findings: During a review of Resident 1 ' s undated admission Record printed on 12/17/24, the admission Record indicated, Resident 1 was admitted in the facility on 7/29/21 with an admission diagnosis of dementia (a loss of brain function that occurs with certain diseases, affecting one or more brain functions such as memory, thinking, language, judgment, or behavior). The admission Record indicated, Resident 1 had a RP. During a record review of Resident 1 ' s Minimum Data Set (MDS- an assessment used to guide plan of care) dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-04 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based observation, interview, and record review, the facility failed to provide a comfortable and safe room temperature for three of 158 sampled residents (Residents 1, 2, and 3) when the room temperature for these residents was less than 71 degrees for over six hours. This failure resulted in an unhomelike environment and placed Resident 1, 2, and 3 at risk for loss of body heat and hypothermia (body's temperature drops dangerously low, usually due to prolonged exposure to cold temperatures). Findings: During a review of Resident 1 ' s admission Record dated 12/4/24, the admission Record indicated Resident 1 was admitted to the facility on [DATE]. During a review of Resident 1 ' s Minimum Data Set( MDS, a resident assessment instrument used to identify resident care problems to be addressed in an individualized care plan), dated 12/4/2024, the MDS indicated Resident 1 had a Brief Interview of Mental Status (BIMS, a scoring system used to determine the resident ' s cognitive status in regard to attention,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-31 · tag F0645 — patternPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, document review, and facility policy review, the facility failed to complete a Level I preadmission screening and resident review (PASARR) for residents that remained in the facility on the 31st day of admission to the facility for two (Resident 116 and Resident 152) of six sampled residents reviewed for PASARR. The facility further failed to ensure a Level I Screening was accurate for one (Resident 96) of six sampled residents reviewed for PASARR. Findings included: 1. An admission Record revealed the facility admitted Resident 116 on 09/29/2024. According to the admission Record, the resident had a medical history that included diagnoses of anxiety disorder, schizoaffective disorder and post-traumatic stress disorder (PTSD). An admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 10/06/2024, revealed Resident 116 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident had intact cognition. Resident 116's care plan, included a problem statement initiated 09/30/2024, that indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-31 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and document review, the facility failed to ensure a significant change in status assessment (SCSA) Minimum Data Set (MDS) assessment was completed for one (Resident 78) of one sampled resident reviewed for hospice. Findings included: An admission Record revealed the facility admitted Resident 78 on 06/14/2024. According to the admission Record, the resident had a medical history that included diagnoses of cerebral infarction and Parkinson's disease. Resident 78's Order Summary Report that contained active orders as of 10/30/2024, revealed an order dated 10/15/2024, to admit the resident to hospice care. Resident 78's care plan, included a problem initiated 10/15/2024, that revealed the resident had limited life expectancy due to a terminal illness of cerebrovascular accident. The Centers for Medicare & Medicaid Services Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual, dated 10//2024, specified, 03. Significant Change in Status Assessment (SCSA) The SCSA is a comprehensive assessment for a resident that must be completed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-31 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility policy review, the facility failed to ensure the accuracy of the Minimum Data Set (MDS) for six (Residents 13, 17, 60, 116, 148, and 157) of 32 sampled residents. Finding included: 1. An admission Record revealed the facility admitted Resident 116 on 09/29/2024. According to the admission Record, the resident had a medical history that included a diagnosis of presence of cardiac pacemaker. An admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 10/06/2024, revealed Resident 116 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident had intact cognition. According to the MDS, Resident 116 took an anticoagulant medication during the last seven days. Resident 116's Order Summary Report for the timeframe 09/29/2024 to 10/31/2024, revealed no evidence to indicate the resident had been prescribed an anticoagulant medication. During an interview on 10/31/2024 at 10:46 AM, the MDS Resource stated that after review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-31 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility policy review, the facility failed to ensure a comprehensive care plan was developed for one (Resident 148) of two sampled residents reviewed for mood/behavior. Findings included: An admission Record revealed the facility admitted Resident 148 on 06/06/2024. According to the admission Record, the resident had a medical history that included a diagnosis of anxiety disorder. An admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 06/13/2024, revealed Resident 148 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident had intact cognition. The MDS indicated Resident 148 had an active diagnosis to include post-traumatic stress disorder (PTSD). Resident 148's comprehensive care plan, revealed no evidence of goals or approaches/interventions to manage the resident's diagnosis of PTSD. During an interview on 10/30/2024 at 2:47 PM, the Social Services (SS) staff person stated care plans were done by nursing and the social services department. She added it was her responsibility to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to prevent medical device related pressure injury (injury to the skin and underlying tissues that results from prolonged pressure on the skin) from developing for one of one sampled resident (Resident 1) when Resident 1 ' s nephrostomy tube (a thin catheter that drains urine from the kidney into a bag) pressed onto Resident 1 ' s upper back skin. This failure resulted in Resident 1 developing pressure injury to the left upper back. Findings: During a review of undated admission Record, printed on 8/22/24, the admission Record indicated, Resident 1 was admitted in the facility on 5/21/24 with multiple diagnoses that included quadriplegia (symptom of paralysis that affects all four limbs and body from the neck down.) and hydronephrosis (swelling of one or both kidneys.). During a review of Resident 1's Minimum Data Set (MDS - an assessment tool used to direct resident care), dated 5/28/24, the MDS Section GG indicated Resident 1 was dependent (helper does all the effort. Resident does none of the effort to complete the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 23 citations
- Potential for harm · Dcited before2024-07-09 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow its policy and procedure to immediately report alleged abuse allegations to the facility Administrator and to California Department of Public Health (CDPH) within 2 hours, for one of three sampled residents (Resident 1), when Resident 1 alleged Certified Nursing Assistant 1 (CNA 1) slapped them in the face. This failure had the potential to cause a delay in investigations and affect physical and psychological well-being of Resident 1. A review of Resident 1's admission Record printed 7/27/24, indicated Resident 1 was admitted to the facility in 2020 with multiple diagnosis including: Major Depressive Disorder, Single Episode (a serious mood disorder that can affect how a person feels, thinks, and behaves). During an interview on 7/9/24, at 2:35 p.m., with Licensed Vocational Nurse (LVN) 1, LVN 1 stated, on 4/7/24 at around 10:00 a.m., Resident 1 told them CNA 1 hit them in the face in the morning. LVN 1 stated Resident 1 had redness on their face. LVN 1 stated they did not report the alleged abuse or complete and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-16 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to keep one of three residents (Resident 1) free from physical abuse when Certified Nursing Assistant 1 (CNA1) deliberately poked Resident 1 in the right cheek, smacked Resident 1 in the hand and then forced Resident 1 down in her wheelchair causing her to cry out. This abuse resulted in Resident 1 crying out in pain, hyperventilating (breathing rapidly) and visibly shaking, and had the potential to instill fear in Resident 1 which could result in psychosocial harm. This abuse also had the potential to result in further physical abuse towards Resident 1 and/or other vulnerable residents under CNA1 ' s care. (Cross Reference F610) Findings: During a review of Resident 1's admission Record dated 5/13/24, the admission Record showed Resident 1 was admitted to the facility on [DATE] and primarily spoke Tagalog (a language spoken by people of Filipino descent) for communication. During a record review of Resident 1's admission Minimum Data Set…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-01 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a safe and functional environment for residents and staff when: 1. Sliding doors in multiple residents' rooms did not have a working lock. 2. Screen doors in all resident's rooms did not have locks. This failure had the potential to result in residents and staff being unsafe from neighborhood crimes such as theft and physical assault because of unlocked doors. Findings: During an observation and concurrent interview on 5/1/24 at 10:59 a.m. with Resident 1 in Resident 1's room, Resident 1 stated the screen door did not have a lock. Resident 1's sliding door was left ajar, there were multiple personal items at the bedside that included a motorized scooter and a big manual wheelchair that was placed inside the closet. During an observation and concurrent interview on 5/1/24 at 11:31 a.m. with Maintenance Director (MD), the sliding doors in the residents' rooms were inspected. MD stated all screen doors inside all residents' rooms did…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-29 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow its policy and procedure to immediately report an alleged abuse allegation to the California Department of Public Health (CDPH) within two hours, for two of three sampled residents (Resident 1 and 2), when Resident 1 and Resident 3 allegedly hit each other, and Resident 2 alleged Certified Nursing Assistant 1 (CNA 1) hit him on the side of his stomach. These failures had the potential to cause a delay in investigations and affect physical and psychological well-being of residents. Findings: A review of Resident 1's admission Record printed 1/16/24, indicated Resident 1 was admitted to the facility in 2021 with a diagnosis of Pneumonia (lung inflammation caused by bacterial or viral infection). A review of Resident 2's admission Record printed 2/23/24, indicated Resident 2 was admitted to the facility in 2023 with a diagnosis of End Stage Renal Disease (ESRD, the final stage of long-term kidney disease when the kidneys are no longer sufficiently able to remove waste products and excess water to support the body's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2021-06-24 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
The facility failed to ensure the competency of the Dietary Manager (DM) when: 1. the DM did not ensure the cleanliness and maintenence of equipment in the kitchen (Cross-reference F812 and F908); and 2. the DM did not adequately oversee the safe cooling of meat. This failure to maintain equipment and a clean kitchen environment had the potential to result in cross-contamination of food and lead to foodborne illness for 129 residents who received food from the kitchen out of a facility census of 141. Findings: 1. During the recertification survey from 6/21/21 to 6/24/21, various areas in the kitchen were found dirty and not maintained including the walk-in refrigerator which had exposed electical wires which were meant to be enclosed, ice build-up on pipes and electical wires, black residue on conduit and a wall, fuzzy residue build-up on pipes, conduit, wires, and the unit cooler which the DM and the Maintenence Director (MD) idendified as dust; the freezer which had peelng paint around the entire door frame to the freezer, a significant amount of dried paint bits and black and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2021-06-24 · tag F0802 — failed to prepare enough nourishing food — widespreadProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility document review, the facility failed to ensure the competency of Food and Nutrition Services staff when: 1. Dietary [NAME] 1 (DC1) did not correctly date thawing chicken stored in a refrigerator; and 2. DC1 and Dietary [NAME] 2 (DC2) did not follow standardized recipes when preparing food. The failure to ensure staff competency for food related tasks had the potential to cause contamination of food resulting in food borne illness; provide food for residents which did not meet the nutrients according to the planned menu resulting in nutritional related medical issues; and provide food to residents with an inappropriate texture for medical needs resulting in choking or death for 129 residents who received food from the kitchen out of a census of 141. Findings: 1. On 6/21/21 at 11:12 a.m., observation in the walk-in refrigerator and concurrent interview with DC1 and the Dietary Manager (DM), showed a container of pieces of raw chicken stored on a shelf. The chicken pieces were sitting in chicken juice as a result of the thawing process.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2021-06-24 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to store, prepare, and serve food safely when: 1. A dirty food tray was placed on a clean food preparation table, and an open cart containing dirty trays was left in a hallway. 2. 2 racks of clean food covers were stored beside the handwashing sink at a distance where splash from the sink could easily reach the clean covers. 3. Electric fan in the food preparation area was dirty. 4. Baking pans were stored dirty and sticky in an area for clean utensils. 5. A rack beside the stove where pots and pans were stored was sticky and dirty. 6. The big mixer stored ready to use was sticky. 7. Drawers were lined with colored tape, which made the storage surface rough with crevices, and not easily cleanable. 8. Door gaskets around the two doors of refrigerator 2 had black residue in its grooves along the entire surface of the gaskets. 9. The walk-in freezer had a dirty floor, peeling paint from the door frame, and a metal threshold (for closing a gap…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2021-06-24 · tag F0813 — widespreadHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility document review, the facility failed to ensure nursing staff were knowledgeable about safely storing food for residents brought in by family and visitors. This failure had the potential for residents to not receive food from family and visitors leading to a decrease in food intake and weight loss for 129 residents who ate food by mouth out of a facility census of 141. Findings: In an interview and observation on 6/23/21 at 11:03 a.m., two nursing staff, Certified Nursing Assistant 3 (CNA 3) and Licensed Vocational Nurse 5 (LVN 5), were interviewed on the policy and procedure for food brought in by family and visitors. CNA 3 stated the facility did not accept food brought to residents in from outside (visitors and family). She stated before the pandemic, food was allowed to be brought in and it could be stored for the resident for 1 day then discarded. LVN 5 stated any food brought in for residents was stored in the resident food refrigerator located in the medication room on Fernside unit. An observation of the refrigerator showed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2021-06-24 · tag F0814 — failed to dispose of garbage properly — widespreadDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility document review, the facility failed to store food-related garbage in a dumpster with a tight-fitting lid. This failure had the potential to attract pest to the facility and lead to pest related spread of disease to 141 residents out of a census of 141. Findings: On 6/21/21 at 12:03 p.m., an observation and concurrent interview with the Dietary Manager (DM), showed a dumpster outside in the parking lot with the lid more than 12 inches open with the contents preventing the lid from closing tightly. The dumpster was filled with broken down cardboard boxes and transparent garbage bags containing used cardboard beverage containers. DM stated it was okay for the lid of the dumpster to be open because the dumpster was for recycling. She stated the open beverage containers in the transparent garbage bags were from the kitchen and they were in the recycle dumpster because the containers were recyclable. On 6/23/21 at 1:35 p.m., in interviews with the Infection Preventionist (IP) and the Environmental Manager (EM), the IP stated she did not know…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-06-24 · tag F0693 — failed to provide proper feeding-tube care — patternEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to follow doctor's orders for two (Resident 88 and Resident 91) of five residents with a feeding tube (medical device used to provide liquid nourishments, fluids and medications by bypassing oral intake) when the staff did not document performing tube site care. This deficient practice may result in an increased risk for skin breakdown at Resident 88 and Resident 91's tube site. Findings: A review of the document titled, admission Record, dated 6/23/21 indicated Resident 88 was admitted to the facility on [DATE] with a diagnosis of cerebral infarction (damage to tissues in the brain due to a loss of oxygen in the area). A review of the document titled, admission Record, dated 6/23/21 indicated Resident 91 was admitted to the facility on [DATE] with a diagnosis of generalized muscle weakness. A review of the comprehensive Minimum Data Set (MDS- an assessment tool), dated 5/2/21 indicated Resident 88 is on a feeding tube. A review of the comprehensive MDS,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-06-24 · tag F0806 — failed to honor food preferences — patternEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide food that accommodated the preferences of three unsampled residents: Resident 95, Resident 127 and Resident seven who were on a physician prescribed fortified diet. This failure had the potential for inadequate food intake and altered nutritional status for these three of three residents who were interviewed about their prescribed fortified diet out of a census of 141. Findings: On 6/22/21 at 11:58 a.m., an observation and concurrent interview with Dietary [NAME] 1 (DC1) and the Dietary Manager (DM), showed resident tray tickets on resident food trays food trays that read fortified. The trays that indicated fortified received a scoop of mashed potatoes in addition to what was listed on the menu. DC1 and the DM stated all residents who were on a fortified diet received a scoop of mashed potatoes on every lunch and dinner tray. The main entrée for lunch that day was spaghetti with meat sauce, so the residents on a fortified diet received spaghetti, and a scoop of mashed potatoes. Review of the Policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-06-24 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement their infection prevention policies and procedures when: 1. Licensed Vocational Nurse (LVN) 4, did not wash hands or use an alcohol-based hand rub after performing blood sugar check using Glucometer (device use to check for blood sugar level using blood sample) for Resident 30. 2. Certified Nursing Assistant (CNA) 5, did not wear proper personal protective equipment (PPE, protective items or garments such as gloves and gown, worn to protect the body or clothing from germs that can cause spread of infection) when feeding Resident 82, who was on droplet and contact precautions (droplet and contact precautions are measures intended to prevent transmission of infectious agents which are spread by direct or indirect contact with the resident or the resident's environment). 3. Resident rooms did not have waste containers with lids for disposing of used PPE (Personal Protective Equipment - clothing and equipment that is worn or used to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-06-24 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure the walk-in refrigerator/freezer was maintained when there was grime, and ice build-up on the unit cooler (equipment within the refrigerator to regulate and maintain temperature and air flow), pipes and electrical wires; the unit cooler was missing a part to enclose electrical wires; an electrical box was missing a cover; and a metal floor threshold (for closing a gap between the bottom of the door and the floor so there is a good seal) to the entrance of the freezer was not in good repair. This failure had a potential for the walk-in refrigerator/freezer to malfunction and increase the risk for food contamination for 129 residents who received food from the kitchen out of a census of 141. Findings: On 6/21/21 at 11:30 a.m., during the initial tour of the kitchen, an observation of the inside of a walk-in refrigerator and freezer and concurrent interview with the Dietary Manager (DM), showed dirty areas that the DM stated maintenance was responsible for (Cross-reference F812). These areas included the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-24 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the privacy and dignity for two of five sampled residents (Residents 89 and 30) was protected when urinary drainage bags were left uncovered and visible to other residents, as well as visitors. This failure had the potential to negatively affect the emotional well-being of the residents. Findings: 1. During a review of Resident 89's admission Record, dated 6/22/21, indicated, Resident 89 was admitted to the facility in 2021. According to Resident 89's admission Minimum Data Set (MDS, an assessment tool used to guide care), dated 5/4/21, indicated, Resident 89 had a Brief Interview for Mental Status (BIMS, a tool used to assess mental function) score of 15, meaning Resident 89 was cognitively intact. The MDS also indicated Resident 89 had an indwelling urinary catheter (a tube that drains urine from the bladder into a bag outside the body). During a concurrent observation and interview on 6/21/21, at 1:15 p.m., Resident 89 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-24 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility failed to ensure one of 28 sampled residents (Resident 594) received nail care which resulted in Resident 594's nails on both hands being long with black matter underneath them. This failure had the potenial for Resident 594 to scratch himself. Findings: During an observation, on 06/21/21, at 1:05 p.m., Resident 594 had long nails on both hands and feet with black substance underneath them. During a concurrent interview and record review, on 6/22/2021, at 12:00 p.m. with the Certified Nursing Assistant (CNA 6), Resident 594's Activities of Daily Living (ADL) flow sheet dated 06/2021 was reviewed. CNA 6 stated Resident 594 was totally dependent on staff for maintaining personal hygiene, including nail care. CNA 6 stated staff provided nail care to the residents during showers when nails were softer. CNA 6 stated Resident 594 were hard, and she needed a special nail clipper. CNA 6 stated she notified Registered Nurse (RN 3) of the need for special nail clippers on 6/21/2021. During an interview, on 6/22/21, at 12:15 p.m.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-24 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based an interview and record review, the facility failed to provide restorative nursing services (nursing care used to improve or maintain physical function) to one of nine residents (Resident 1). This failure had the potential to result in physical decline and development of contractures (shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints). Findings: During an interview on 6/22/21, at 10:59 a.m., with Resident 1, Resident 1 stated they were not receiving rehabilitation services to help with right sided weakness after a stroke (interruption of blood flow to brain). During a review of Resident 1's Order Summary Report (OSR), dated 6/2021, the OSR indicated, Resident 1 has order to receive restorative nursing assistance every day for 90 days starting 4/26/21. During a review of Resident 1's Restorative Nursing Administration Record (RNAR), dated June 2021, the RNAR indicated services were provided two out of 22 days. The RNAR dated May 2021 indicated services were provided eight of 31 days. The RNAR dated April 2021…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-24 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide care for two (Resident 109 and 695) of two Residents that require dialysis (treatment for kidney failure that rids your body of unwanted toxins, waste products and excess fluids by filtering your blood) when the staff did not do an assessment after their dialysis treatments. These deficient practice may result in staff being unaware of any abnormal vital signs that can happen after dialysis treatments. Findings: 1. A review of the document titled, admission Record, dated 6/24/21 indicated Resident 109 was admitted to the facility on [DATE] with a diagnosis of End Stage Renal Disease (ESRD, longstanding disease of the kidneys leading to renal failure). A review of Resident 109's Minimum Data Set (MDS- an assessment tool) dated 6/6/21 indicated Resident 109 is on dialysis. A review of Resident 109's Order Summary Report dated 5/25/21 indicated a doctor's order on 1/26/21 to check shunt site every hour for 6 hours for bleeding, pain, redness, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-29 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to obtain a doctors order or determine if one of 38 sampled residents (Resident 160) was able to self-administer medications, when Resident 160 had eye drops at the bedside. This deficient practice had the potential to result in Resident 160 using the eye drops against safe dosing recommendations. It also had the potential to result in the use of the medications by other residents, who could potentially come into the room and obtain them from the drawer where it was stored. According to the Minimum Data Set (MDS, an assessment tool used to guide care) dated 3/5/19, On the Brief Interview for Mental Status (BIMS), Resident 160 scored 15/15 or cognitively intact. Resident 160 was diagnosed with glaucoma (increased pressure in the eye). During an observation on 3/26/19 at 10:55 a.m., Resident 160 had two bottles of eye drops in an unlocked drawer at his bedside, brinzolamide 1% and latanoprost 0.005%. In an interview on 3/26/19 at 10:55 a.m., Resident 160 stated he kept his eye drops at his bedside because the staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-29 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure three of 38 sampled residents (Residents 117, 148, and 91) had a call light within reach. This deficient practice has a potential for residents to have unmet needs. Findings: 1. According to the Minimum Data Set (MDS, an assessment tool used to guide care) dated 9/23/18, Resident 148 required extensive assistance in positioning in bed, toilet use, and personal hygiene. During an interview and observation on 3/26/19 at 9:30 a.m., Resident 148 stated he had a bowel movement and needed to be changed and could not find his call light. Upon observation, Resident 148's call light was seen on the floor, out of his reach. During an interview with Certified Nursing Assistant (CNA) 2 on 3/26/19 at 9:35 a.m., CNA 2 stated the call light was on the floor and he would fix it and assist the resident. 2. According to the MDS dated [DATE], Resident 91's was totally dependent for positioning and toilet use. In an interview and observation on 3/26/19…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-29 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure residents had bedside curtains which assured full visual privacy in multiple occupancy rooms. This deficient practice resulted in no visual privacy for residents in eight rooms (302, 305, 306, 360, 362, 363, 364, and 366). in an observation on 3/27/19 between 10:30 a.m. and 2:00 p.m., bed curtains did not provide for complete privacy in rooms 302, 306, 360, 362, 363, 364, and 366. In an interview on 3/27/19 at 9:30 a.m., Licensed Vocational Nurse (LVN) 3 stated the curtain was pulled to give privacy to one resident at a time. In an interview on 3/27/19 at 10:30 a.m., the Director of Nursing (DON) stated she did not realize the curtains were like that and they were possibly in the laundry.
- Potential for harm · D2019-03-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, for one (Resident 265) of one sampled resident, the facility failed to ensure the oxygen humidifier (a device to that helps the nose from drying out by humidifying administered oxygen) had water in it. This failure had the potential to cause sore, dry, bloody nose. Findings: During an observation on 3/26/19 at 9:15 a.m. with the Registered Nurse (RN 1), Resident 265 was in bed and was receiving oxygen via nasal cannula ( nose tube) connected to a concentrator (air concentrator that increased the level of oxygen and delivered it via the nasal cannula) During a concurrent interview on 3/26/19 at 9:16 a.m., Licensed Vocational Nurse (LVN) 1 stated The humidifier should not be empty. Registered Nurse (RN) 2 stated the nurses were supposed to check the humidifier every shift to make sure it was full of water so the oxygen was humidified. The facility policy and procedure titled Oxygen Administration dated October 2010 indicated Check the mask, tank humidifying jar, etc, to be sure they are in good working order . be sure there is water…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-29 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, expired medication and equipment was found in a medication room and expired and open dressing supplies were found in two treatment carts. This failure could result in unsuccessfully treatment of residents' medical conditions with ineffective medications and unclean supplies. Findings: During an observation on [DATE] at 1:33 p.m. the following medication and equipment were found: One bottle 180 ml magic mouthwash (used to treat and soothe mouth sores) which expired on [DATE]. Two bottles of 150 ml vancomycin (a strong antibiotic) which expired on [DATE]. Ten lancets (used to prick finger tips for blood samples) which expired on [DATE]. During an observation on [DATE] at 2:24 p.m. of Gold coast Treatment Cart #2, one package of Optifoam non-adhesive 6 inch x 6 inch wound dressing was open. During an observation on [DATE] at 2:30 p.m. of the Fern side Treatment Cart #2 the following was found: Four six-inch x eight inch Mepilex Transfer dressing with Safetec…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-29 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — the official record, unedited, may be distressing
Based on observations, interviews and record reviews, the staff failed to follow infection control practice when contrary to the facility policy, the treatment nurse brought back unused disposable treatment supplies from Resident 71's room and returned the unused supplies back to the treatment cart for others to use. This deficient practice placed other residents at risk for developing infection form contaminated disposable supplies. Findings: On 3/27/19 at 8:45 a. m. the Treatment Nurse (TN) was observed doing a bedsore dressing change to Resident 71's left buttock. When the TN finished the dressing change, she brought the unused disposable supplies back and put them in the treatment cart. During an interview with TN on 3/27/19 at 9:38 a. m. she stated she should have only brought the needed wound care supplies in the resident's room. Review of the facility wound care policy and procedure indicated only disposable supplies necessary for treatment should be taken inside the room and disposable supplies cannot be returned to the cart.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$201,994 in federal fines across 2 penalties.
- $155,268 — penalty dated 2026-05-13
- $46,726 — penalty dated 2024-05-16
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to DAVID JOHNSON — 48 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.2 | -2.2 vs chain |
| Health inspection | 1 of 5 | 2.7 | -1.7 vs chain |
| Staffing | 3 of 5 | 3.3 | -0.3 vs chain |
| Quality measures | 2 of 5 | 4.3 | -2.3 vs chain |
The other 47 homes this chain runs (chain average 3.2★, per CMS)
Showing 40 of 47; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| CHAMBERS, THOMAS | Individual | DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 11/01/2012 |
| JOHNSON, DAVID | Individual | DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | since 11/01/2012 |
| PUNZALAN, RUSTICO | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2024 |
| ALLEN, ANTHONY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2024 |
| SANTOS RABAGO, ROLAND | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2025 |
CMS files one row per role, so the 12 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.4M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056348. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-31, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.