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Anaheim Healthcare Center, LLC

501 South Beach Blvd., Anaheim, CA 92804 · For profit - Limited Liability company · 250 certified beds · (714) 816-0540 Medicare & Medicaid certified

Call the home — (714) 816-0540 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Nov 2023Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation$9,278 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (31% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2023
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (109) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $9,278 in federal fines (most recent 2025-05-22)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
515 S Beach Blvd · (714) 952-4147 · Call to confirm hours
Pharmacy
510 S Beach Blvd · (714) 226-9393 · Call to confirm hours
Grocery
2930 W Lincoln Ave · (714) 886-2109 · Call to confirm hours
Park
218 S Bel Air St · (714) 765-5155 · Typically dawn to dusk
Place of worship
130 S Beach Blvd

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.4%10.2%15.4%better
Long-stay residents who lose too much weight3.3%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.4%0.8%0.9%better
Long-stay residents with a urinary tract infection0.7%1.2%2.0%better
Long-stay residents with depressive symptoms6.0%7.3%6.5%typical
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.7%1.6%3.3%typical for the state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened4.1%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication11.7%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers6.2%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control12.5%10.2%21.2%worse than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table11.1%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication0.9%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine99.6%93.2%79.4%better
Short-stay residents rehospitalized after admission18.7%23.0%22.6%better
Short-stay residents with an outpatient ER visit6.3%11.2%12.0%better
Long-stay hospitalizations per 1,000 resident days2.522.251.67worse
Long-stay outpatient ER visits per 1,000 resident days0.791.571.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

46.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 322 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

46.0%U.S. median 51.5%
Got home and stayed home
10.8%U.S. median 10.7%
Went back to hospital
79.8%U.S. median 56.6%
Met the expected recovery
0.52U.S. median 0.31
Therapy hours / resident / day
0.26hours / resident / day
Physical therapy
0.22hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 79.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 258 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.52 therapist hours per resident per day in 2026Q1 — more than 83% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 29% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF46.0%CMS range 39.4–51.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 8.3–14.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge79.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge70.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge53.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting99.6%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge62.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.5%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization12.6%CMS range 9.6–15.77.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.521.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.66
RN hours/ resident / day
1.23
LPN hours/ resident / day
2.71
Aide hours/ resident / day
4.60
Total nurse hours/ resident / day
0.50
RN hoursweekends
30.7%
Total nursing turnover
20.0%
RN turnover

How full it usually is: this home is certified for 250 beds and averages 223.9 residents a day — about 90% occupied, or roughly 26 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.60 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.66 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.71 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.10 hrs/resident/day on weekends vs 4.81 on weekdays — 15% thinner on weekends. RN hours go from 0.73 to 0.50 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 31% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

25
deficiencies at the latest standard inspection (2025-04-14)
33
at the previous standard inspection (2023-10-11)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

109 citations, most serious first. The 11 most serious are shown; the remaining 98 are one tap away and print in full.

  • Actual harm · Gcited before2025-05-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to provide the necessary care and services to ensure one of three sampled residents (Resident 1) attained and maintained the highest practicable physical well-being. * The facility failed to ensure Resident 1's colostomy bag was emptied according to the standards of practice when CNA 1 poured hot water in the colostomy bag. While the hot water was being poured, the colostomy bag touched the resident's skin, resulting in Resident 1 sustaining a burn on the left thigh and requiring pain medication administration and wound treatment. This failure had caused the burn to the resident's skin and the resident to experience pain and need wound treatment. Findings: Review of facility's P&P titled Ostomy Care - Colostomy, Urostomy, and Ileostomy revised 12/19/22, showed it is the policy of the facility to ensure that residents who require colostomy, urostomy, or ileostomy services receive care consistent with professional standards of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-16 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of four sampled residents (Resident 4) received the appropriate care and services related to the use of an indwelling urinary catheter (a thin, flexible tube inserted into the bladder to collect and drain urine). *The facility failed to ensure Resident 4's urinary drainage bag and tubing were not touching the floor. This failure posed the risk for the growth of bacteria causing urinary tract infections (an illness in any part of the urinary tract, the system of organs that makes urine).Findings: Review of facility's P&P titled Catheter Care revised 12/19/22, showed in part, it is the policy of this facility to ensure that residents with indwelling catheters receive appropriate catheter care and maintain their dignity and privacy when indwelling catheters are in use. Catheter care will be performed every shift and as needed by nursing personnel. Privacy bags will be available and catheter drainage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to maintain the infection control practices to help prevent the transmission of diseases and infections for one of five sampled residents (Resident 3) . * The facility failed to ensure the staff wore a PPE when entering the room of Resident 3 who was on contact precautions for C. diff infection. Additionally, the facility failed to ensure the correct signage was posted at Resident 3's door. This failure placed the resident and staff at risk for infection and the transmission of disease-causing microorganisms.Findings: Review of the facility's P&P titled Transmission-Based (Isolation) Precaution revised 7/18/23, showed contact precautions refer to measures that are intended to prevent transmission of infectious agents which are spread by direct or indirect contact with the resident or the resident's environment. The P&P further showed the healthcare personnel caring for residents on contact precautions wear a gown…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-23 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the food was served palatable and at an appetizing temperature for four of four sampled residents (Residents 1, 2, 3, and 4). This failure resulted in the residents not enjoying their food which potentially will impact the residents' nutritional status. Findings: Review of the facility's P&P titled Food Temperatures revised 3/2020 showed the foods should be served at proper temperature to ensure food safety and palatability. Palatability of foods determines appropriate temperature at bedside or tableside food. Generally hot food is palatable between 110 degrees F and 120 degrees F or greater and cold food is palatable between 50 degrees F and 45 degrees F degrees or less. Residents' surveys will determine their acceptability. Review of the facility's Diet Count By Diet dated 7/21/25, showed 206 of 226 residents residing in the facility received food prepared in the kitchen. Review of the facility document titled Week at a Glance - Long Term Care Regular Diet dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the nurse aide was able to demonstrate competency in skills and techniques necessary to care for the residents' needs as identified through resident assessments and described in the plan of care. * The facility failed to ensure the nursing staff' competency on how to empty Resident 1's colostomy bag. This failure caused Resident 1 to sustain a burn on the left thigh and had the potential for adverse outcomes to the resident. Review of facility's P&P titled Ostomy Care - Colostomy, Urostomy, and Ileostomy revised 12/19/22, showed it is the policy of the facility to ensure that residents who require colostomy, urostomy, or ileostomy services receive care consistent with professional standards of practice, the comprehensive person-centered care plan, and the resident's goal and preference. Review of the facility's lesson plan titled Emptying an Ostomy bag not dated showed, 1. When applicable,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-14 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the lunch meals were provided to the residents at the scheduled mealtime for 196 of 216 residents residing in the facility, who received food prepared in the kitchen. This failure led to the residents experiencing hunger, frustration, and aggravation; and had the potential to affect the medications scheduled to be administered in accordance with food consumption, which posed the risk for negative health outcomes. Findings: Review of the facility's Diet Count by Modification dated 4/10/25, showed 196 of 216 residents residing in the facility received food prepared in the kitchen. Review of the facility's P&P titled Meal Hours revised 7/2/18, showed three meals a day are offered at regularly scheduled times. Resident lunch hour was at 1130 hours. Review of the facility's Mealtimes document posted in the resident's dining room showed lunch time was from 1130 to 1230 hours. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to ensure the food safety requirements were met in the kitchen as evidenced by: * Defrosted meat stored in the walk-in refrigerator was not labeled with a pull date or use by date. * Several veggie sausage patties were stored in the walk-in refrigerator past the use by date. * The walk-in refrigerator wall and floor were observed with dirt. * Food debris was observed on the bottom of the facility's dairy refrigerator. * Unlabeled food items were observed in the facility's snack refrigerator. * The facility failed to store a plastic rice scoop in a sanitary manner. These failures had the potential to cause food borne illnesses in a medically vulnerable population of residents who consumed food from the kitchen. Findings: Review of the facility's Diet Count by Modification dated 4/10/25, showed 196 of 216 residents residing in the facility received food prepared in the kitchen. According to the 2022 FDA Food Code, food equipment is used for storage of packaged and unpackaged food such as a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility P&P review, the facility failed to ensure the accurate and complete consents were obtained for three of 35 final sampled residents (Residents 11, 76, and 117) and two nonsampled residents (Residents 75 and 193). * Residents 75, 117, and 193's consents were not signed appropriately as per the facility's P&P. * Residents 11 and 76's informed consents were not completed to include the date and signature of the person who placed the call; date when the eligible provider or clinician signature signed; date and name/signature of witness; and date and signature of the resident/POA, the name of the two licensed nurses who signed on the consents and the resident/resident's representative name and signature and date. This failure had the potential for violating the residents' rights of not being fully informed of the medications and treatments. Findings: Review of the facility's P&P titled Informed Consent reviewed/revised 12/19/22, showed the following: - When the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure the comprehensive care plan was revised for one of 35 final sampled residents (Resident 80). * The facility failed to ensure Resident 80's comprehensive care plan was revised to reflect a physician's order for one-to-one feeding assistance for aspiration precautions. This failure placed the resident at risk for not being provided appropriate, consistent, and individualized care. Findings: Medical record review for Resident 80 was initiated on 4/7/25. Resident 80 was admitted to the facility on [DATE]. On 4/7/25 at 1236 hours, an observation was conducted of Resident 80. Resident 80 was observed in his room eating lunch independently (without the facility staff present and outside of the facility staff view). Resident 80 was observed eating soup and drinking juice and a Boost (nutrition supplement drink). Resident 80 was observed coughing intermittently when swallowing. Review of Resident 80's physician's order dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure necessary care and services were provided to five of 35 final sampled residents (Residents 44, 59, 79, 117, and 197). * Resident 117's monitoring for orthostatic hypotension (a sudden drop in blood pressure when a person stands up from a seated or lying position. This drop in blood pressure can cause symptoms like dizziness, lightheadedness, blurred vision, or even fainting.) was not being conducted correctly, and the physician's order did not have parameters for when to notify the physician. * Resident 44's physician's order for monitoring the orthostatic hypotension did not have parameters for when to notify the physician. * The facility failed to follow Resident 197 physician's order to provide one-to-one feeding assistance during meals. This failure had the potential to place the resident at risk for serious injury and negative health outcomes. * The facility failed to ensure Residents 59 and 79's blood pressure site…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of 35 final sampled residents (Resident 80) remained free from accident hazards. * The facility failed to provide one-to-one feeding assistance for aspiration precautions during lunch for Resident 80 as per the physician's order. Resident 80 was observed consuming lunch independently, without the facility staff present and outside of the facility staff view. This failure had the potential to place the resident at risk for serious injury and negative health outcomes. Findings: Review of the facility's P&P titled Meal Supervision and Assistance dated 2022 showed the resident will be prepared for a well-balanced meal in a calm environment with adequate supervision and assistance to prevent accidents. This includes identifying hazards and risks and implementing interventions to reduce hazards and risks. Medical record review for Resident 80 was initiated on 4/7/25. Resident 80 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 98 citations
  • Potential for harm · Dcited before2025-04-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the respiratory care and services were provided for three of three final sampled residents (Residents 74, 81, and 83) and one nonsampled resident (Resident 70) reviewed for respiratory care. * The facility failed to ensure Resident 74's nebulization mask, tubing, and canister were labeled. * The facility failed to ensure the suction canister with tubing and Yankauer suction tip (an oral suctioning tool) at Resident 81's bedside were labeled and stored in a set-up bag. The facility failed to ensure the physician's order for the oxygen therapy was followed for Resident 81. In addition, there was no documentation of the oxygen administration. * Resident 83 received oxygen therapy without a physician's order. * The facility failed to ensure the oxygen humidifier was labeled for Resident 70. These failures had the potential for these residents to not receive appropriate respiratory care and increase risks of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure pharmaceutical services were provided to meet the needs for one final sampled resident (Resident 59) and two nonsampled residents (Residents 118 and 574) reviewed. * The facility failed to ensure the narcotic medication for Resident 118 was accurately signed out, documented and disposed of per the facility's P&P. * The facility failed to ensure Resident 574's order for docusate sodium (bowel movement medication) was followed as ordered by the physician. * The facility failed to ensure Resident 59's hypertension medication was held when the SBP below 130 mmHg. These failures had the potential to result in medication diversion (the illegal use or distribution of a prescription medication that was not originally intended by the prescriber), unsafe handling of the narcotic medications, and the risk for negative health outcomes to the residents. Findings: Review of the facility's P&P titled Controlled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure four of 35 final sampled residents (Resident 65, 76, 81, and 197) reviewed were free from unnecessary medications. * The facility failed to ensure the non-pharmacological interventions were implemented for Resident 197 use of aripiprazole medication. * The facility failed to ensure the non-pharmacological interventions were implemented for the depression and anxiety behaviors exhibited by Resident 81. * The facility failed to ensure the non-pharmacological interventions, AIMS assessment, and specific side effects monitoring for Abilify were assessed for Resident 65. * The facility failed to ensure Resident 76 was properly assessed and monitored related to the use of antipsychotic medication. These failures had the potential to place the residents for receiving unnecessary medication and increased risk of serious medication adverse reactions. Findings: Review of the facility's P&P titled Use of Psychotropic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to provide the necessary pharmacy services to ensure the proper storage and disposal of the medications as evidence by the following: * The facility failed to ensure the arformoterol (medication used to treat chronic obstructive pulmonary disease) medication found in Medication Cart E and Medication Cart F were stored as per the manufacture's storage instructions. * The facility failed to ensure the medical supplies/items that were expired in Medication Carts G and H, and Medication Storage Room B were discarded and/or properly disposed. * The facility failed to ensure Medication Carts B and C was maintained in clean sanitary condition. These failures had the potential to negatively impact the residents' well-being and the potential for the medications to lose the stability and effectiveness. Findings: Review of the facility's P&P titled Medication Storage revised on 12/2022 showed it is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the facility's posted meal Week at A Glance menus met Resident 17's needs. * The facility failed to follow Resident 17's item request of tuna melt during lunch meal was served. This failure placed Resident 17 at risk of not receiving the meal as planned. Findings: Review of the facility's Diet Count by Modification dated 4/10/25, showed 196 of 216 residents residing in the facility received food prepared in the kitchen. Review of the facility's P&P titled Initial Resident Visitation/ Nutritional Screening dated 9/2021 showed to obtain food preferences, allergies, or intolerances and note on Dietary interview/Pre-screen (form 101) or other designated form and tray card. Review of the facility's posted meal spreadsheet titled Week at a Glance Long Term Care Regular Diet dated between 4/6/25 to 4/12/25, showed the lunch on a date of 4/7/25, included a meal of braised pork shoulder, pork and beans,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the food preference was honored for one nonsampled resident (Resident 173). This failure had the potential for poor meal intake and negatively impact Resident 173's psychosocial well being Findings: Review of the facility's Diet Count by Modification dated 4/10/25, showed 196 of 216 residents residing in the facility received food prepared in the kitchen. Review of the facility's P&P titled Promoting/Maintaining Resident Dignity During Mealtime revised 12/19/22, showed it is the practice of this facility to treat each resident with respect and dignity and care for each resident in a manner and in an environment that maintains or enhanced his or her quality of life, recognizing each resident's individuality and protecting the rights of each resident. Resident request will be honored during meals to the extent possible. Medical record review for Resident 173 was initiated on 4/7/25. Resident 173 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review and facility P&P review, the facility failed to ensure the complete and accurate medical records for five of 35 final sampled residents (Residents 50, 106, 117, 574, and 674) and two nonsampled residents (Residents 75 and 193). * Residents 75, 117, and 193's H&P examinations showed the residents had no capacity to make medical decisions; however, their face sheets showed they were self-responsible. * Resident 117's Physician Progress Note showed the resident's cognitive level was reevaluated and showed they had capacity, and to update the H&P examination. However, the H&P examination was not updated. * The facility failed to ensure the hold parameters of Resident 574's metoprolol tartrate (blood pressure medication) were accurate. * The facility failed to ensure the urine output was documented post removal of a indwelling urinary catheter for Residents 106 and 674. * Resident 50's Advance Directive Acknowledgment showed Resident 50 had not executed a POLST; however,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0847 — isolated
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the arbitration agreement was explained and agreed with the appropriate IDT members for three of three residents reviewed for arbitration agreements (nonsampled residents, Residents 75 and 193; and final sampled resident, Resident 117). This failure posed the risk for the resident to not have the right to file an appeal if there was any issue of medical malpractice. Findings: Review of the facility's P&P titled Binding Arbitration Agreement reviewed/revised 12/19/22, showed when explaining the arbitration agreement to the resident or their representative, the facility shall explain the form in a manner that he or she understands, and ensure they understand, and that it is their right not to sign the agreement. Review of the facility's P&P titled Bioethics Committee reviewed/revised 12/19/22, showed the Bioethics Committee is composed of the Administrator, DON, Medical Director, resident's Primary Care Physician,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility P&P review, the facility failed to implement their infection control program in accordance with the facility's P&P and accepted standards of care. * LVN 11 and CNA 1 failed to follow proper infection control when entering and leaving resident rooms under contact/droplet precautions. * There was a piece of paper trash and staff personal item observed in the clean linen area. * The facility's infection control surveillance did not include residents with signs/symptoms of infection. * The facility failed to ensure the staff wore proper PPE for a COVID-19 isolation room. * The facility failed to ensure the staff wore proper PPE when administering medications via GT. * The facility failed to ensure the staff sanitized the stethoscope after use. * The facility failed to ensure Resident 676's urinal was properly stored. * The facility failed to ensure the urinal observed in Room C's restroom shared by Residents 170 and 674 was properly labeled and stored. * The facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, facility document review, and facility P&P review, the facility failed to maintain the accurate and complete antibiotic stewardship program designed to reduce the use of unnecessary antibiotics. * The facility failed to properly assess and document signs and symptoms of infection in their infection screening evaluation component of their antibiotic stewardship review. The infection screening evaluation component of antibiotic stewardship also lacked clear guidelines as to how many criteria must be met to be considered true infection and escalate those instances where true infection may be undiagnosed or showing no clinical improvement. This failure has the potential to impair the physiological well being of the residents in the facility. * The facility failed to ensure the Resident 81's prescribed antibiotic for the hepatic encephalopathy specified the duration of the antibiotic therapy as per the facility's antibiotic stewardship program. This failure posed the risk of the residents'…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure two of five final sampled residents (Residents 127 and 160) reviewed for Influenza and pneumococcal immunizations were administered with the vaccine. * The facility facility did not administered the pneumococcal vaccine (a vaccine to protect against infection by pneumococcal bacteria) to Resident 127) * The facility facility did not administered the influenza vaccine to Resident 160. These failures posed the risk for the residents of contracting pneumococcal disease and influenza. Findings: Review of the facility's P&P titled Pneumococcal Vaccination revised 9/2022 showed guidelines to ensure that all eligible residents receive the pneumococcal vaccine in a timely manner, all the residents will be offered pneumococcal vaccines to aid in preventing pneumonia/pneumococcal infections, and pneumococcal vaccines will be administered to residents (unless medically contraindicated, already given,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the COVID vaccine was administered to one of five final sampled residents (Resident 160) reviewed for immunization. * The facility failed to ensure COVID -19 vaccine was administered to Resident 160. This failure had the potential to put the resident and staff at risk for increased infection and transmission of COVID-19 infection. Findings: Review of the facility's P&P titled COVID Vaccination revised 12/2022 showed the guidelines to ensure that all eligible patients receive the COVID vaccine in a timely manner, all the residents will be offered COVID vaccines to aid in preventing COVID-19 infections, and COVID vaccines will be administered to residents (unless medically contraindicated, already given, or refused) per facility's physician's approved COVID vaccination protocol. Medical record review for Resident 160 was initiated on 4/9/25. Resident 160 was admitted to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to ensure the accuracy of documentation on the Blood Glucose Monitoring System Quality Control Record for Medication Cart C. This failure had the potential risk of inaccuracy for the glucose test results. Findings: On 4/9/25 at 1011 hours, an inspection of Medication Cart C, review of the blood glucose quality control record, and concurrent interview was conducted with RN 2. Review of the Assure Platinum Meter Serial Number of the Blood Glucose Monitoring System Quality Control Record was observed blank. RN 2 was asked if the form should have been completed. RN 2 verified it should have been with the documentation of the serial number of the meter and completed for accuracy. On 4/11/25 at 0915 hours, an interview was conducted with the DON. The DON verified the above findings.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to develop the comprehensive plan of care to address the IV hydration and clogged nephrostomy tube for one of two sampled residents (Resident 1). This failure posed the risk of not providing appropriate individualized care to Resident 1. Findings: Review of the facility's P&P titled Hydration dated 12/19/22, showed the facility will utilize a systematic approach to optimize the resident's hydration status: developing and consistently implementing pertinent approaches, and monitoring the effectiveness of interventions and revising them as necessary. The resident's goals and preferences regarding hydration will be reflected in the resident's plan of care, and the interventions will be individualized to address the specific needs of the resident. Review of the facility's P&P titled Nephrostomy and Cystostomy Tube Care and Maintenance dated 12/19/22, showed the resident's goals and preferences for care and treatment of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-06 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to maintain the comfortable temperatures for seven of 83 resident rooms (Rooms A, B, C, D, E, F, and G) housing 19 residents (Residents 1, 2, 3, 4, 5, 6, 7, 8, A, B, C, D, E, F, G, H, I, J, and K). This failure had the potential to negatively affect the residents' health and well-being. Findings: Review of the facility's P&P titled Safe and Homelike Environment revised 12/19/22, showed in accordance with the resident's rights, the facility will provide a safe, clean, comfortable, and homelike environment. The facility will maintain comfortable and safe temperature levels. The facility should strive to keep the temperature in common resident areas between 71 and 81 degrees Fahrenheit. On 8/5/24 at 1429 hours, an observation and concurrent interview was conducted with Resident 1 in Room F. Resident 1 was observed to be sitting at her bedside. A personal fan was observed on her bedside table and turned on. Resident 1 stated her room got warm and the hallway got very hot. Resident 1 stated sometimes she could…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-26 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the personal property for one of two sampled residents (Resident 1) was protected from theft or loss. This failure had the potential for the resident's property to get lost or stolen. Findings: Review of the facility's P&P titled Theft and Loss Program dated 9/2/22, showed a resident property inventory will be completed to identify the personal property the resident brought with him/her to the facility. The items will be listed on a two (2) part form; Resident's Clothing and Possessions. In addition, the policy showed the admission staff will explain to the resident/surrogate at the time of admission that all personal property is to be clearly marked with the resident's name and listed on the Resident's Clothing and Possessions form. Review of the facility's P&P titled Resident Personal Belongings dated 9/2/22, showed the facility will ensure the resident's belongings are kept in a neat and orderly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to provide the necessary care and services to one of two sampled residents (Resident 2) as ordered by the physician. * The facility failed to notify the physician regarding Resident 2's continuous refusal of medications. This failure had the potential to negatively affect the residents' health condition and well-being. Findings: Review of the facility's P&P titled Medication Administration revised 9/2/22, showed to report and document anyadverse side effects or refusals. Medical record review for Resident 2 was initiated on 6/18/24. Resident 2 was admitted to the facility on [DATE]. Resident 2 had diagnoses of COPD and duodenal ulcer. Review of Resident 2's H&P examination dated 12/4/23, showed Resident 2 had the capacity to understand and make decisions. Review of Resident 2's Order Summary Report showed a physician's order to administer the following medications: - omeprazole DR (medication used for indigestion, heartburn,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-08 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the resident was free from the medication errors for one of five sampled residents (Residents 5). * The facility failed to provide the correct insulin medication to Resident 5 as ordered. This failure had the potential to negatively affect the resident's health. Findings: Review of the facility's P&P titled Medication Errors revised 12/19/22, showed the following: - medication error means the observed or identified preparation or administration of a medication or biologicals which is not in accordance with the physicians' order; manufacturer's specifications (not recommendations) regarding the preparation and administration of the medication and biological; or accepted professional standards and principles which apply to professionals providing the services - the facility shall ensure medications will be administered as follows: a. according to the physician's orders; b. per manufacturer's specification regarding…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-13 · tag F0712 — pattern
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure the physician's visits were conducted for three of four sampled residents (Residents 1, 3, and 4) and six nonsampled residents (Residents 5, 6, 8, 9, 10, and 11). This failure had the potential for not addressing the residents' health conditions and care needs. Findings: Review of the facility's Alphabetical Roster dated 3/5/24, showed a list of all residents in the facility and their physicians. The roster showed Physician 1 had 81 residents under their care. Review of the facility's P&P titled Physician Visits and Physician Delegation reviewed 12/19/22, showed the following: - The physician should see the resident within 30 days of initial admission to the facility - The resident must be seen at least every 30 days for the first 90 days after admission and at least every 60 days thereafter by physician or physician delegate. The P&P also showed the Medical Director should visit the resident who are not seen by their attending physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review and facility P&P review, the facility failed to evaluate the resident to determine if the resident was safe to self-administer the medications for one of four sampled residents (Resident 2). This failure had the potential for unsafe self-administer medication. Findings: Review of the facility's P&P titled Resident Self-Administration of Medication revised 12/19/22, showed a resident may only self-administer medications after the facility's IDT has determined which medications the resident can self-administer safely. Medical record review for Resident 2 was initiated on 2/15/24. Resident 2 was admitted to the facility on [DATE]. Review of Resident 2's Order Summary Report dated 2/16/24, showed a physician's order dated 12/11/23, for insulin glargine (long-acting insulin) 62 units to be administered subcutaneously daily. Review of Resident 2's SBAR Communication Form dated 1/26/24, showed a medication error occurred. The document showed around 1039 hours, the LVN drew up a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and facility P&P review, the facility failed to ensure Shower Room A was maintained in a sanitary condition. This failure had the potential for not providing clean home like environment for the residents in the facility. Findings: Review of the facility's P&P titled Resident Rights reviewed/revised 9/22/22, showed the residents have the right to a clean, safe, homelike environment. Medical record review for Resident 2 was initiated on 2/15/24. Resident 2 was admitted to the facility on [DATE]. On 2/16/24 at 1439 hours, an interview was conducted with Resident 2 at the bedside. Resident 2 stated the shower room was dirty and the privacy curtain had what looked like dried feces on it. On 2/16/24 at 1140 hours, an observation of Shower Room A was made. Three shower stalls were observed. The shower stall closest to the door had the following: - The shower curtain had a visible brown discoloration on the middle of the curtain and a small brownish-black discoloration at the bottom hem…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility to provide the appropriate supervision for one of four sampled residents (Resident 3). This failure resulted in Resident 3 leaving the facility unsupervised, which could put the resident at risk of injury while out on pass. Findings: Review of the facility's P&P titled Therapeutic Leave reviewed/revised 12/19/22, showed a therapeutic leave is when the resident leaves the facility for a non-medical visit. The policy showed the nurse will obtain an order from the practitioner specifying approval of the leave, and the facility will document in the resident's medical record the resident's leave of absence. Medical record review for Resident 3 was initiated on 2/15/23. Resident 3 was admitted to the facility on [DATE]. Review of Resident 3's MDS dated [DATE], showed Resident 3 used a manual wheelchair and required supervision. Resident 3's BIMS Evaluation showed the resident was cognitively intact. On 2/21/24, at 0839 hours, an interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review and facility P&P review, the facility failed to ensure the residents were free from the medication errors for two of four sampled resident (Residents 2 and 4). * Resident 2 was administered glucose gel outside of the physician's ordered parameters. * Resident 4's nurse failed to ensure the correct dose of medication was prepared before going to administer the medication to the resident. These failures had the potential for undesirable outcomes. Findings: Review of the facility's P&P titled Medication Errors reviewed/revised 12/19/22, showed a medication error is the observed or identified preparation or administration of a medication not in accordance with the physicians' orders. 1. Medical record review for Resident 4 was initiated on 2/21/24. Resident 4 was admitted to the facility on [DATE]. Review of Resident 4's History and Physical examination dated 5/18/23, showed the resident had capacity to understand and make decisions. Review of Resident 4's Order Summary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility P&P review, the facility failed to ensure the resident was free from the significant medication error when one of four sampled residents (Resident 2) received the incorrect insulin prepared by the licensed nurse. This failure had the potential for poor health outcomes due to adverse effects of the medication. Findings: Review of the facility's P&P titled Medication Errors revised 12/2022, showed a significant medication error, is one that causes the resident discomfort or jeopardizes their health and safety. The P&P showed the facility will ensure medications are administered according to the physician's orders. Lexicomp, an online resource, showed hypoglycemia, low blood sugar levels, can occur from taking too much insulin. Early symptoms of hypoglycemia include sweats, trembling, feeling hungry, feeling worried. If blood sugar levels are not treated, severe symptoms can occur such as trouble walking, being confused, passing out or having a seizure. Medical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility P&P review, the facility failed to ensure the resident to have access to a refrigerator for storing the resident food brought from outside for one of four sampled residents (Resident 2). This had the potential for the resident not able to obtain or store perishable food of their liking. Findings: Review of the facility's P&P titled Use and Storage of Food Brought in by Family or Visitors, copyright 2023, showed it is the right of the resident to have food brought in by family or visitors. The P&P showed the facility may refrigerate labeled and dated prepared items in the nourishment refrigerator. Medical record review for Resident 2 was initiated on 2/25/24. Resident 2 was admitted to the facility on [DATE]. Resident 2's room was on Nurses' Station A. Review of Resident 2's MDS dated [DATE], showed the resident was cognitively intact. On 2/15/24 at 1202 hours, an interview was conducted with Resident 2 at the bedside. Resident 2 stated she did not always like the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and the facility's P&P review, the facility failed to ensure the accurate and complete medical records for one of four sampled residents (Resident 2) and eight nonsampled residents (Residents 5, 6, 7, 8, 9, 10, 11, and 12). * Insulin administration for Residents 2, 5, 6, 7, 8, 9, 10, 11, 12 were documented past the administration time. * Medication administration documented in the MARs were incomplete for Residents 2 and 6. These failures had the potential for not having an accurate information in the residents' medical record. Findings: 1.a. Medical record review for Resident 2 was initiated on 2/15/24. Resident 2 was admitted to the facility on [DATE]. Review of Resident 2's MAR for February 2024 showed the orders dated 12/4 and 12/5/23, for insulin lispro injection to be administered subcutaneously before meals and at bedtime. The scheduled times were at 0630, 1100, 1600 and 2100 hours. Review of Resident 2's Location of Administration Report dated 2/16/24, showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure Resident 1 was free from physical abuse when Resident 2 yelled at and pushed Resident 1 to the floor, resulting in Resident 1 sustaining a cut to his left thumb. This failure had the potential for not protecting the resident and negatively impact the resident's well-being. Findings: Review of the facility's 5-day Investigation Summary dated 11/1/23, showed on 10/29/23, Resident 2 hit Resident 1, yelled at, and pushed Resident 1 to the floor. The incident was witnessed by CNA 1. Resident 2 stated he was not happy Resident 1 was using the bathroom while Resident 2 was eating. The facility substantiated the incident. a. Medical record review for Resident 1 was initiated on 11/8/23. Resident 1 was admitted on [DATE]. Review of Resident 1's History and Physical examination dated 10/23/23, showed Resident 1 had the capacity to understand or make medical decisions. Review of Resident 1's progress note dated 10/29/23, showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure one of five sampled residents (Resident 1) received the appropriate care and services related to the use of an indwelling urinary catheter. * Resident 1 had a physician's order to discontinue the use of the indwelling urinary catheter; however, the physician's order was not carried out for a period of greater than three weeks. This failure put Resident 1 at risk of complications such as infection. Findings: According to the CDC, the most important risk factor for developing a catheter-associated UTI is prolonged use of the urinary catheter. Therefore, catheters should only be used for appropriate indications and should be removed as soon as they are no longer needed. On 10/17/23 at 1046 hours, an observation and concurrent interview was conducted with Resident 1. Resident 1 was observed in bed with an indwelling urinary catheter draining to a drainage bag withprivacy bag to the right side of the bed. The urine was dark…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the appropriate infection control practices were implemented for one of five sampled residents (Resident 2). * Resident 2 had a history of organ transplants and had a central line (CVC) in place but was not placed on the enhanced standard precautions as per the facility's P&P. This failure put Resident 2 at increased risk for infection transmission. Findings: Review of the facility's P&P titled Enhanced Barrier Precautions dated 9/2022 showed enhanced barrier precautions refer to the use of gown and gloves for use during high-contact resident care activities for residents known to be colonized or infected with a MDRO as well as those at risk for MDRO acquisition (e.g., residents with wounds or indwelling medical devices). An order for enhanced barrier precautions will be obtained for residents with any of the following: - Wounds, and/or indwelling medical devices (e.g., central lines .) even if the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-11 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure the proper storage and label of the medications as evidenced by: * The oral medication was stored together with the suppository medication and nail polish remover and expired supplies were found in Medication Storage 1. * The oral medications were stored with wound supplies in Medication Carts 4 and 8. * The medication bottles with stick residues were found in Medication Carts 1, 5, 6, and 7. * The quality control for a glucometer in Medication Cart 5 was not performed daily and the log was not maintained with the test strip lot number, expiration dates, and normal high lot number. * An expired medication was found in Medication Storage room [ROOM NUMBER]. * Insulin vials in the plastic bags stored in Medication Storage rooms [ROOM NUMBERS] had two different expiration dates on the vials and bags. * The facility failed to ensure the safe storage of an unlabeled medication cup containing a white pasty cream found at the bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-11 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    9.a. Review of the facility's P&P titled Nourishment Refrigerator/ Freezer Storage Guide revised 5/2023 showed the food from outside sources for residents must be labeled with the resident's name, date item placed, and a use-by date. Monitor for freshness. Review of the facility's P&P titled Use and Storage of Food Brought in by Family or Visitors revised 6/2023 showed it is the right of the residents of the facility to have brought in by family or other visitors. However, the food must be handled in a way to ensure the safety of the resident. All food items that are already prepared by the family or visitor brought in must be labeled with content and dated. The facility may refrigerate labeled and dated prepared items in the nourishment refrigerator. The prepared food must be consumed by the resident within two hours. If not consumed within two hours, food will be thrown away by the facility staff. All food items brought in that are manufactured and does not require refrigeration, may be kept in the resident room inside a lock tight container that is provided by the resident.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure one of 35 final sampled residents (Resident 78) was informed of the changes in the psychotropic medication (medication affecting brain activities associated with mental processes and behavior) dosage. * The facility failed to ensure the informed consent was obtained prior to administering the increased dosage of buspirone hcl (antianxiety medication) for Resident 78. This failure had the potential for Resident 78 not being informed of his medication and potential effects of increased dosage of buspirone hcl. Findings: Review of the facility's P&P titled Use of Psychotropic Medication dated 12/19/22, showed the residents and/or representatives shall be educated on the risks and benefits of psychotropic drug use, as well as alternative treatments/nonpharmacological interventions. Medical record review for Resident 78 was initiated on 10/4/23. Resident 78 was admitted on [DATE], and readmitted to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure two of 35 final sampled residents (Residents 135 and 171) and two nonsampled residents (Residents 194 and 810) were assessed to safely self-administer the medications prior to performing the self administration of medications. This failure had the potential to negatively impact the residents' physiological well-being and could administer the medications inaccurately. Findings: Review of the facility's P&P titled Resident Self-Administration of Medication revised 12/2022, showed the facility to support each resident's right to self-administer medication. A resident may only self-administer medications after the facility's interdisciplinary team has determined which medications may be self-administered safely. The results of the interdisciplinary team assessment are recorded on the electronic health record. The policy also showed all nurses and aides are required to report to the charge nurse on duty any…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the reasonable accommodations to meet the needs of four of 35 final sampled residents (Residents 62, 82, 136, and 195) and four nonsampled residents (Residents 3, 8, 36, and 127). * The facility failed to ensure Resident 3's bed light cord was within the resident's reach. * The facility failed to ensure Residents 8 and 136's call light and bed remote control were within the residents' reach. * The facility failed to ensure Residents 36, 82, 127, and 195's call light was within the resident's reach. * The facility failed to ensure the staff emptied Resident 62's urinal as per the resident's request. These failures had potential to negatively impact the residents' psychosocial well-being or result in a delay to provide care to these residents. Findings: Review of the facility's P&P titled Call Lights: Accessibility and Timely Response revised 12/19/22, showed the staff will be educated on the proper use…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed obtain and maintain the copy of the advance directives (legal document that states a person's wishes about receiving medical care if that person is no longer able to make medical decisions) for one of 35 final sampled residents (Resident 9). This failure had the potential for the resident's decisions regarding their healthcare and treatment options not being honored. Findings: Review of the facility's P&P titled Physician Orders for Life Sustaining Treatment (POLST) revised 9/23/20, showed the facility will provide resident/ surrogate decision-maker the option to complete or honor a POLST or Preferred Intensity of Care from at the time of admission. The admission or Social Services staff will ask the resident/healthcare surrogate if the resident has completed a POLST form, and if yes to provide a copy for the medical record. The admission or Social Services staff will review the POLST for completeness (e.g. signed by resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to send a copy of the notice of transfer/discharge to the representative of the Office of the State Long-Term Care (LTC) Ombudsman for one of 35 final sampled resident (Resident 104) and one closed record sampled resident (Resident 49). These failures posed the risk of the LTC Ombudsman not being aware of the circumstances of the resident's transfer/discharge should an appeal be filed or requested by the resident or their representatives regarding the transfer. Findings: Review of the facility's P&P titled Transfer and Discharge (including AMA) revised 12/2022 showed the Social Services Director, or designee, will provide copies of notices for emergency transfers to the Ombudsman, but they may be sent when practicable, such as in a list of residents on monthly basis, as long as the list meets all requirements for content of such notices. 1. Medical record review for Resident 104 was initiated on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to develop the comprehensive plans of care to reflect the individual care needs for three of 35 final sampled residents (Residents 75, 115, and 134). * The facility failed to develop a comprehensive person-centered care plan to address Resident 75's use of antibiotic for treatment of infection and isolation precaution. * The facility failed to develop a comprehensive person-centered care plan to address Resident 115's weight loss. * The facility failed to develop a comprehensive person-centered care plan to address Resident 134's use of antibiotic medication for the treatment of infection. These failures had the potential risk of not providing appropriate, consistent, and individualized care to these residents. Findings: Review of the facility's P&P titled Comprehensive Care Plans dated 12/19/22, showed the comprehensive person-centered care plan that includes measurable objectives and timetables to meet the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure the comprehensive plan of care for one of 35 final sampled residents (Resident 191) was revised to reflect the residents' current care needs and interventions. * Resident 191's care plan for tube feeding was not revised to address current continuous tube feeding order. This posed the risk of not providing the resident with individualized and person-centered care. Findings: During the initial tour of the facility on 10/3/23 at 1002 hours, Resident 191 was observed in bed with a tube feeding machine observed at bedside. The tube feeding pump was turned off, and a Diabetisource AC (a tube feeding formula made with a unique blend of carbohydrates that includes pureed fruits and vegetables) feeding bag was observed hanging on the pole. Medical record review for Resident 191 was initiated on 10/3/23. Resident 191 was admitted to the facility on [DATE]. Review of Resident 191's physician's order dated 9/14/23, showed to provide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility P&P review, and facility document review, the facility failed to provide the necessary care and services for two of 35 final sampled residents (Residents 23 and 151) and one of three closed record sampled residents (Resident 199). * Resident 199 was provided with only one shower on 9/14/23, while she was on isolation from 9/4 to 9/14/23. * Resident 151 was provided with only one bed bath on 9/18/23, while the resident was on isolation from 9/14 to 9/24/23. * Resident 23's long fingernails were not trimmed for a month. These failures posed the risk of the residents not being provided with the appropriate care which could negatively impact their psychosocial well-being. Findings: 1. Review of the facility's P&P titled Resident Showers revised date 12/19/22, showed the residents will be provided showers as per request or as per the facility schedule protocols and based upon resident safety. On 9/29/23 at 1314 hours, a telephone interview was conducted with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility document review, the facility failed to provide an individualized and ongoing activity program to meet the needs and interests of one of 35 final sampled residents (Resident 120). * The facility failed to provide activities and initiated a care plan for Resident 120 to meet the resident's identified interests. This failure had the potential for the resident to experience feelings of social isolation and frustration. Findings: On 10/3/23 at 0916 hours, 10/5/23 at 1053 hours, 10/09/23 at 0827 hours, and 10/10/23 at 0802 hours, Resident 120 was observed in bed and awake. There was no in-room sensory stimulation observed. The TV was turned off, and there was no radio inside the room. On 10/5/23 at 0806 and 0849 hours, and 10/6/23 at 0852 hours, Resident 120 was observed sitting in the wheelchair in front of the nurses' station. Medical record review for Resident 120 was initiated on 10/3/23. Resident 120 was readmitted to the facility on [DATE]. Review of the MDS dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility record review, and facility P&P review, the facility failed to provide the necessary services to attain or maintain the highest practicable well-being for four of 35 final sampled residents (Residents 78, 86, 171, and 195) and one close record sampled resident (Resident 199). * The facility failed to ensure the necessary care and services were provided timely for Resident 195 who had a fall, including the assessment of the resident's condition and neurological assessments after a fall, developing a care plan to address the actual fall, and notifying the physician and resident's representative of the incident. The resident sustained an acute left hip fracture and was transferred to the acute care hospital where the resident had a left hip hemiarthroplasty (surgical procedure where half of a joint is replaced). * Resident 171 sustained an unwitnessed fall on 9/20/23. The facility failed to ensure the monitoring for the neurological assessment and documenting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure the elbow splints were applied as per the physician's orders for one of 35 final sampled residents (Resident 191). * The facility failed to ensure the elbow splints for Resident 191 was applied for three to six hours daily per the physician's order. This failure had the potential for the resident's contractures (abnormal shortening of muscle tissue, rendering the muscle highly resistant to stretching; this can lead to permanent disability) and range of motion to worsen. Findings: Medical record review for Resident 191 was initiated on 10/3/23. Resident 191 was admitted to the facility on [DATE]. Review of Resident 191's Order Summary Report showed a physician's order dated 9/1/23, for a prosthetic and orthotic company to provide bilateral elbow orthosis and bilateral knee orthosis to correct/control contractures. However, Resident 191 was observed in bed without bilateral elbow and knee splints applied on 10/3/23 at 1002…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure two of 35 final sampled residents (Residents 195 and 710) remained free from accident hazards. * The facility failed to implement safety interventions for Resident 710 who smoked. * The facility failed to complete the assessment, notify the primary care physician, obtain the informed consent from the resident's representative, and develop a plan of care prior to the use of bolster pillows in bed for Resident 195. These failures had the potential for the residents to sustaint accidents and/or injuries. Findings: 1. Review of the facility's P&P titled Resident Smoking revised on 12/2022 showed it is the policy of the facility to provide a safe and healthy environment for residents, visitors, and employees, including safety as related to smoking. The policy also showed smoking is prohibited in all areas except the designated smoking area. Safety measures for the designated smoking area will include the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the nursing staff provided care for three of 35 final sampled residents (Residents 9, 75, and 113) with the indwelling urinary catheters (a flexible tube that drains urine from the bladder) as evidence by: * The facility failed to ensure Resident 113's indwelling urinary catheter, physician's order for the indwelling urinary catheter, and the care plan for the indwelling urinary catheter were accurate. In addition, the facility failed to obtain a physician's order for clarification when RN 2 was observed changing the indwelling urinary catheter order without first calling the physician or nurse practitioner for clarification. * The facility failed to ensure Resident 9 was educated and monitored when the resident was disconnecting and reconnecting the catheter system to her urostomy bag. * The facility failed to ensure Resident 75 received the appropriate care and services for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and medical record review, the facility failed to provide hydration for one of 35 final sampled residents (Resident 120). * The facility failed to provide a water pitcher and monitor the hydration status of Resident 120 when her fluid restriction order was discontinued on 3/14/23. This failure had the potential for Resident 120 to be at risk for dehydration. Findings: On 10/3/23 at 0916 hours, during the initial tour of the facility, Resident 120 was observed in bed. Resident 120 stated she was always thirsty. There was no water pitcher observed at Resident 120's bedside. Medical record review for Resident 120 was initiated on 10/3/23. Resident 120 was readmitted on [DATE]. Review of Resident 120's plan of care showed a care plan problem dated 1/11/22, addressing Resident 120's dehydration or potential fluid deficit. Another care plan problem dated 1/16/22, addressing monitoring of Resident 120 for status-post of discontinuing current fluid restriction. Both care plan problem had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to provide the necessary GT care and services for one of 35 final sampled residents (Resident 191). * The facility failed to ensure Resident 191 was administered the total amount of enteral feeding as ordered by the physician. In addition, the facility failed to ensure the GT bag was not empty and there was no air in the feeding tube while connected to Resident 191's GT feeding. These failures posed the risk for developing complications related to GT. Findings: Medical record review for Resident 191 was initiated on 10/3/23. Resident 191 was admitted to the facility on [DATE]. Review of the Order Summary Report showed the following physician's orders: - On 8/26/23, to check tube feeding placement every shift; - On 8/26/23, to flush enteral tube with 15-30 ml water before and after medication and 5 ml water in between each medication; - On 9/14/23, to flush enteral tube at 30 ml/hr for 20 hours, starting at 11 AM until 600 ml/day…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the respiratory services were provided as ordered for five of 35 final sampled residents (Residents 82, 135, 118, 171, and 191) and four nonsampled residents (Residents 6, 112, 146, and 203). * The facility failed to ensure Resident 6 received 4 liters per minute oxygen via nasal cannula as per the physician's order. In addition, the facility failed to ensure the bag containing the nebulizer mask and tubing was not on the floor. Furthermore, the facility failed to ensure the oxygen tubing was changed weekly. * The facility failed to ensure the nebulizer medication cup (the container which holds liquid medication to be converted into mist for inhalation) and tubing for Resident 146 were not on the floor. * The facility failed to ensure the oxygen tubing in a set-up bag and concentrator belonged to another resident were not in Resident 112's bedside. * The facility failed to ensure the Yankauer suction…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to provide the necessary care and services to attain the highest physical wellbeing for one of 35 final sampled residents (Resident 809). * The facility failed to ensure Resident 809 was accurately monitored for the intake and output. This failure had the potential for Resident 809 not being provided the appropriate care and treatment, which could lead to medical complications. Findings: Review of the facility's P&P titled Hydration dated 12/19/22, showed the facility offers sufficient fluid, including water and other liquids, consistent with resident needs and preferences to maintain proper hydration and health. The physician will be notified of the following: 1. Signs and symptoms of dehydration, fluid overload, electrolyte imbalance, or conditions that may increase fluid needs; 2. Lack of improvement toward goals; and 3. Any complications associated with interventions. Documentation: a. Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the assessment for the risk for entrapment and informed consent were obtained prior to the use of side rails for one of 35 final sampled resident (Resident 129). This failure had the potential to put Resident 129 at risk for serious injury. Findings: Review of the facility's P&P titled Proper Use for Bed Rails revised 7/2023 showed as part of the resident's comprehensive assessment, the following component will be considered when determining the resident's needs, and whether or not the use of bed rails meets those needs: (a) medical diagnosis, conditions, symptoms, and/or behavioral symptoms; (b) size and weight; (c) sleep habits; (d) medications; (e) acute medical and surgical interventions; (f) underlying medical conditions; (g) existence of delirium; (h) ability to toilet self safely; (i) cognition; (j) communication; (k) mobility; and (l) risk of falling. On 10/3/23 at 1035 hours, and 10/5/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the staff properly communicated with the pharmacy to refill the narcotic pain medication for one nonsampled resident (Resident 125). This failure created the risk for not having the pain medication available to meet the resident's needs. Findings: Review of the facility's P&P titled Medication Ordering and Receiving from Pharmacy dated 04/2008 showed medications included in the Drug Enforcement administration (DEA) classification as controlled substances, and medications classified as controlled substances by state law, are subject to special ordering, receipt, and record keeping requirements in the facility, in accordance with federal and state laws and regulations. The P&P further showed scheduled II controlled medications prescribed for a specific resident are delivered to the facility only if a written prescription has been received by the pharmacy prior to dispensing. In an emergency situation, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure one of 35 final sampled residents (Resident 163) was free from the unnecessary drugs. * Resident 163 was administered metoprolol (used to treat high blood pressure), furosemide (used to treat fluid retention) and hydralazine (used to treat high blood pressure) medications without checking the heart rate and blood pressure parameters as per the physician's orders. This failure had the potential for Resident 163 to develop significant side effects such as bradycardia (slower than normal heart rate) and hypotension (low blood pressure). Findings: According to Lexicomp, an online reference for clinical drug information, the warnings/precautions and concerns related to the adverse effects of metoprolol, furosemide and hydralazine included bradycardia and hypotension. Medical record review for Resident 163 was initiated on 10/3/23. Resident 163 was admitted to the facility on [DATE]. Review of Resident 163's Order Summary Report…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure seven of 35 final sampled residents (Residents 9, 26, 75, 78, 87, 151, and 206) were free from unnecessary psychotropic medications (medication affecting brain activities associated with mental processes and behavior). * The facility failed to ensure Resident 78's use of psychotropic medications were accurately monitored to identify a specific behavior manifestation associated with the use of trazadone hcl for in order to determine the effectiveness of the medication. Additionally, the monitoring of adverse reactions of the psychotropic medications were not specific to the drug classifications for antidepressant and antianxiety. In addition, the facility also failed to follow up with the psychiatrist's recommendation to discontinue Resident 78's antidepressants. * The facility failed to ensure Resident 26 had accurate specific behavior manifestation monitoring summaries for venlafaxine hcl and temazepam in order to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure the medication error rate was below 5%. The facility's medication error rate was 12.5%. * LVN 2 failed to accurately follow a physician's order and administered an expired medication to Resident 859. * The staff failed to notify the physician of Resident 78's refusal of paroxetine HCl. These failures had the potential to compromise the health and safety of the residents. Findings: 1. During the medication pass observation on [DATE] at 0812 hours, LVN 2 administered docusate sodium 100 mg one tablet and Vitamin B1 Thiamine Mononitrate one tablet to Resident 859. Medical record review for Resident 859 was initiated on [DATE]. Resident 859 was admitted to the facility on [DATE]. Review of Resident 859's physician's orders for [DATE] showed the following: - dated [DATE], docusate sodium oral cap 100 mg one cap PO TID for BM, hold if with loose stool - dated [DATE], Vitamin B1 oral tablet (Thiamine HCl) one tablet by mouth in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure the recipes were followed. This failure had the potential for the residents to not receive adequate nutrition to meet their individual needs. Findings: 1. Review of the facility's menu daily spreadsheet for Thursday dated 10/05/23, for lunch meal showed to serve braised beef tips, rice pilaf, zucchini and yellow squash, bread or roll with butter or margarine, lemon pudding with whip topping and choice of beverage. Review of the facility's recipe number P17 for Pureed Potatoes, Pasta, [NAME] and other Grains ingredients include ½ (half) cup, and two Tbsp of margarine. On 10/5/23 at 1004 hours, during the puree preparation observation, the Assistant [NAME] did not include the margarine in the puree preparation of the rice. The Assistant [NAME] verified it was missed. On 10/9/23 at 1038 hours, an interview was conducted with the RD. The RD was shown the recipe for pureed rice and according to the recipe, margarine would be added as part of the puree process. The RD stated the margarine added…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility document review, the facility failed to ensure the food served was palatable. * The cooked vegetables were mushy and watery in texture. This failure had the potential for the residents to not eat the food served and could affect their nutritional status. Findings: Review of the CMS 672 Resident Census and Conditions of Residents completed by the facility dated 10/06/23, showed 195 of 210 residents in the facility received food prepared in the kitchen. On 9/29/23 at 1314 hours, a telephone interview was conducted with Resident 199's friend. Resident 199's friend stated Resident 199 was served with overcooked food while at the facility. Resident 199's friend stated Resident 199 was served with mashed or pureed textured food even though Resident 199 was on a regular diet. Closed medical record review for Resident 199 was initiated on 10/3/23. Resident 199 was admitted to the facility on [DATE], and discharged on 10/22/23. On 10/5/23 at 1301 hours, a test tray inspection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the dietary texture guidelines were followed for the residents on pureed diet. * The pureed rice was observed with grains of rice in the serving container. This failure had the potential to lead to choking or aspiration (a condition in which food, liquids, saliva, or vomit is breathed into the airway) and posed the risk for residents to receive inadequate nutrition. Findings: Review of the facility's P&P titled Puree Food Preparation (undated) showed the pureed food should be prepared in such manner to prevent lumps of chunks. The goal is a smooth, soft, homogenous consistency similar to soft mashed potatoes. Review of the facility's menu daily spreadsheet for Thursday dated 10/5/23, for lunch meal showed to serve braised beef tips, rice pilaf, zucchini and yellow squash, bread or roll with butter or margarine, lemon pudding with whip topping and choice of beverage. On 10/5/23 at 1004 hours, a puree preparation observation was conducted with the Assistant Cook. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure the medical records for one of 35 final sampled residents (Resident 189), one closed record sampled resident (Resident 207), and one nonsampled residents (Resident 709) were complete and accurate as evidenced by: * The facility failed to ensure Residents 709 and 189's medical records had the complete POLST Forms. * The facility failed to ensure Resident 207's Record of Death was complete and accurate. These failures had the potential for not having the information to provide necessary care and services. Findings: 1.a. Medical record review of Resident 709 was initiated on [DATE]. Resident 709 was admitted to the facility on [DATE]. Review of Resident 709's POLST Form dated [DATE] showed Section D regarding advance directive was left blank. On [DATE] at 1520 hours, an interview and concurrent medical record review was conducted with SSA 3. SSA 3 verified the POLST Form, Section D, was not completed. The SSA 3 stated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, facility document review, and facility P&P review, the facility failed to implement their infection control surveillance program in accordance with the facility's P&P and failed to maintain the infection practices to help prevent the development and transmission of diseases and infection. * The facility failed to maintain the accurate infection surveillance program for August, September, and October 2023. * The facility failed to ensure the clean personal clothing rack was covered during transportation. * The facility failed to ensure the infection control practices were implemented in the facility's laundry room. * The facility failed to ensure Resident 189's urinal was properly labeled and stored to maintain infection control. These failures posed the risk for not identifying resident infections and thereby, preventing the implementation of interventions to control the potential transmission of communicable diseases to other residents in the facility. Findings: 1. Review of the facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the COVID-19 vaccination information was documented for one of 35 final sampled residents (Resident 195). This failure posed the risk of not tracking the resident's COVID-19 vaccination status accurately. Findings: Review of the facility's P&P titled COVID-19 Vaccination revised 3/2023 showed the resident's medical records will include documentation of the following: Each dose of the vaccine administered to the resident. Medical record review for Resident 195 was initiated on 10/3/23. Resident 195 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 195's H&P examination dated 8/18/23, showed Resident 195 did not have the capacity to understand and make decisions. Review of Resident 195's COVID-19 Vaccine Booster Dose Consent Forms dated 8/17 and 9/7/23, showed Resident 195 was vaccinated with the COVID-19 vaccines. Further review of the COVID-19 Vaccine…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0909 — failed to maintain a comfortable temperature — isolated
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the residents' entrapment assessments were accurate, complete; and the measurements were recorded during the bed inspection when identifying areas of possible entrapment with the use of bed side rails for four of 35 final sampled residents (Residents 9, 86, 129, and 134) and four nonsampled residents (Residents 172, 711, 712, and 713). These failures had the potential to negatively impact the residents resulting in possible entrapment, serious injury, and death. Findings: According to the Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment, the term entrapment describes an event in which a patient/resident is caught, trapped, or entangled in the space in or about the bed rail, mattress, or hospital bed frame. Patient entrapments may result in deaths and serious injuries. These entrapment events have occurred in openings within the bed rails, between the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide the clean, sanitary, homelike environment for five of five shower rooms. This failure had the potential to negatively impact the residents' well-being. Findings: On 9/29/23 at 1314 hours, a telephone interview was conducted with Resident 199. Resident 199 stated the shower rooms in the facility were dirty. When asked to elaborate, Resident 199 stated there were used items in the shower rooms, and the shower rooms were not sanitized. Closed medical record review for Resident 199 was initiated on 10/3/23. Resident 199 was admitted to the facility on [DATE], and discharged on 10/22/23. Review of the H&P Examination dated 8/28/23, showed Resident 199 had the capacity to understand and make decisions. On 10/6/23 at 0836 hours, an inspection of the shower rooms was conducted with Maintenance Assistants 1 and 2. Maintenance Assistants 1 and 2 stated there were five shower rooms in the facility and the following was observed: - A razor was observed on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure one of three closed record sampled residents (Resident 199) was discharged safely. * The facility failed to ensure the Notice of Non-Coverage and Termination of Services forms were given and explained to the resident while in the facility, and the Notice of Proposed Transfer/Discharge contained the reason for the resident's discharge. his posed the risk for Resident 199 to be deprived of her rights regarding the transfer and discharge, which included their right to file an appeal to the correct and appropriate agency within 10 days of being notified. Findings: Closed medical record review for Resident 199 was initiated on 10/3/23. Resident 199 was admitted to the facility on [DATE], and discharged on 10/22/23. Review of the H&P Examination dated 8/28/23, showed Resident 199 had the capacity to understand and make decisions. Review of a physician's order dated 9/19/23, showed Resident 199's last coverage date (LCD)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-23 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to provide the reasonable accommodations to meet the needs for two sampled residents (Residents 1 and 2). * The facility failed to ensure Residents 1 and 2 were provided with assistance in a timely manner. This failure had the potential to negatively impact the resident's physical and psychosocial well-being. Findings: 1. On 8/22/23 at 1300 hours, an interview was conducted with Resident 1. Resident 1 stated he used the urinal or an incontinence brief for his toileting needs. When asked about the response time for the call lights, Resident 1 stated there were times he pressed the call light and had waited up to an hour for assistance. Resident 1 stated the slow response time occurred during the afternoon and night shifts. Resident 1 described a time when he pressed his call light for the staff to empty his urinal. Resident 1 stated his bed sheet and clothes were soaked in his urine after he spilled the urinal while waiting for help.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-02 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to remove a staff (CNA 1) from resident care areas pending an alleged violation of abuse for one of three sampled residents (Resident 1) as per the facility ' s P&P. This failure had the potential to expose Resident 1 to abuse. Findings: Review of the facility ' s P&P forCompliance with Reporting Allegations of Abuse/Neglect/Exploitation revised 12/19/22, showed upon report of abuse, the facility will remove and suspend the accused employee from resident care areas pending completion of an abuse investigation. Review of the SOC 341 (a form to report suspected abuse) dated 7/27/23, showed the facility reported Resident 1 incurred a bruise after a CNA showered her on 7/23/23 at 1100 hours. Medical record review for Resident 1 was initiated on 7/27/23. Resident 1 was admitted to the facility on [DATE], with diagnoses of acute on chronic back pain and lumbar stenosis (a condition that results in pressure in the spinal cord and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-02 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure one of three sampled residents (Resident 1) was provided the appropriate pain management as evidenced by: * The facility failed to administer the pain medication as ordered when Resident 1 received acetaminophen (a pain medication) for a pain level of 7 (on a 0-10 pain scale with 0= no pain and 10 = worst pain). * The facility failed to assess and monitor the pain levels for Resident 1 during hydrocodone-acetaminophen (a combination opioid and non-opioid pain medication used to treat moderate to severe pain) administration. These failures put Resident 1 at risk for ineffective pain management. Findings: Review of the facility ' s P&P for Pain Management revised 12/19/22, showed the facility must ensure pain management is provided to the residents who require such services, consistent with professional standards of practice. Medical record review for Resident 1 was initiated on 7/27/23. Resident 1 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure one of 35 final sampled residents (Resident 198) remained free from accident hazards. * The facility failed to ensure Resident 198 received two or more persons' physical assistance during ADL care. This had the potential for injury to both the resident and staff. Findings: On 7/12/21 at 1021 hours, CNA 1 was observed changing Resident 198's incontinence briefs by himself. CNA 1 stated he was a one-to-one with the resident and verified he was providing ADL care by himself. CNA 1 stated the resident was heavy, hard to turn, and combative. Medical record review for Resident 198 was initiated on 7/15/21. Resident 198 was admitted to the facility on [DATE]. Review of Resident 198's plan of care showed a care plan problem dated 3/17/21, addressing ADL/physical functions. The care plan problem showed Resident 198 required extensive assistance from two staff members for bed mobility, transfers, and personal hygiene. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-16 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure one of 35 final sampled residents (Resident 191) received the IV hydration as ordered. This posed the risk for Resident 191 to develop complications including dehydration. Findings: On 07/12/21 at 0805 hours, Resident 191 was observed with an IV solution bag of D5 1/2 NS (dextrose 5% in 0.45% sodium chloride, indicated for parenteral replenishment of fluid) connected to the left wrist peripheral IV. The IV bag was dated 7/11/21 at 1500 hours, and had 500 ml remaining in the bag. The IV fluid was not infusing. Medical record review for Resident 191 was initiated on 7/12/21. Resident 191 was admitted to the facility on [DATE]. Review of the Order Summary Report showed a physician's order dated 6/21/21, to infuse dextrose-sodium chloride solution 5-0.45% (D5 1/2 NS) at 50 ml per hour for malnutrition. On 07/12/21 at 1218 hours, the same bag of IV fluid was observed hanging with 500 ml still remaining in the bag. The IV fluid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide proper respiratory care for four of 35 final sample residents (Residents 82, 45, 108, and 202). * The facility failed to ensure Resident 108's oxygen humidifier bottle was labeled with the date when it was last changed and oxygen tubing was not touching the floor. * The facility failed to ensure Resident 82's oxygen humidifier bottle was changed as scheduled and oxygen tubing was not on the floor. * Residents 405 and 202's nasal cannula tubing were observed touching the floor. These had the potential for increased risk of infection. Findings: According to the facility's P&P titled Oxygen Therapy dated 7/30/18, the licensed nurse should replace the oxygen humidifier bottle every seven days, or sooner if the bottle is empty. The licensed nurse should label and date the humidifier bottle after changing and connecting the humidifier to the outlet of the flow meter. 1. On 7/12/21 at 0946 and 1130 hours,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of 35 final sampled residents (Resident 125) remained free from accident hazards due to the use of elevated grab bars in bed. The facility failed to conduct the assessment for the risk of entrapment from elevated grab bars and failed to obtain the informed consent prior to the use of the grab bars. These had the potential to place the resident at risk for entrapment and serious injury. Findings: Review of the facility's P&P titled Proper Use of Bed Rails dated 5/20/21, showed the purpose of this guideline is to ensure the use of bed rails is appropriate and safe for the resident and that bed rails are properly installed and maintained. The P&P defined entrapment as an event in which a resident is caught, trapped, or entangled in the space in or about the bed rail. The P&P defined bedrails as adjustable metal or rigid plastic bars that attach to the bed; available in a variety of types, shapes, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure two of 35 final sampled residents (Residents 53 and 99) were free from unnecessary medications. * The facility failed to monitor Resident 99 who was on an antipsychotic medication for the orthostatic hypotension, medication side effects, behavior manifestation, and psychopharmaceutical behavior summary. This posed the risk of not identifying the potential harmful side effects associated with the medication. * The facility failed to inform the physician when Resident 53 who was on the antipsychotic medications had a significant increase in the behavior manifestations of paranoid delusions and irrational fear by verbalizing someone was trying to kill/harm her. Failure to inform the physician of the increased behaviors posed the risk of Resident 53 not receiving the optimized therapeutic benefits of the medication therapy and a delay in necessary medical interventions for the resident. Findings: Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, medical record review and facility document review, the facility failed to ensure the residents received meals based upon their nutritional needs, allergies, and personal preferences. * The facility failed to develop and follow the puree recipes for beef patties and lasagna casserole to ensure nutritional consistency and adequate portions. * The facility failed to ensure the correct meal portions were provided as ordered by the physician to Residents 81 and 95 during lunch. These failures posed the risk of the residents' nutritional needs not being met. Findings: Review of the facility's P&P titled Food Preparation dated 2018 showed the facility will use approved recipes, standardized to meet the resident census. Recipes are specific as to portion yield, method of preparations, amount of ingredients, and time and temperature guide. Review of the Consistency Census Report dated 7/14/21, showed four residents were to have pureed beef patties and 30 residents were to have the pureed lasagna casserole. 1.a. On 7/14/21 at 0955 hours, an observation of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, facility document review, and facility P&P review, the facility failed to provide meals at a proper temperature for 39 of 186 residents. This failure had the potential to decrease food intake which may lead to weight loss and compromise the health of already vulnerable residents. Findings: Review of the facility P&P tiled Food Preparation dated 2018 showed foods should be hold prior to serve for as short a time as practical. A maximum one hour holding time is recommended. Hot foods should be held prior to service at 140 degrees F or above and cold foods at 41 degrees F or below. Review of the facility's CMS 672-Resident Census and Conditions of Residents showed 39 of 186 residents received meals prepared in the kitchen. On 7/13/21 at 0926 hours, an interview was conducted with Resident 3. Resident 3 stated the soup was always cold when he got the tray. Resident 3 stated he had to ask the staff to warm the soup. Resident 3 stated sometimes it took 10 to 15 minutes for the staff to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-16 · tag F0808 — failed to follow doctor-ordered diets — isolated
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and the facility document review, the facility failed to ensure 53 of 186 residents were provided the prescribed therapeutic diet. This failure posed the risk of choking for residents and the residents' nutrition needs not being met. Findings: Review of the Consistency Census Report and the facility's CMS 672-Resident Census and Conditions of Resident dated 7/12/21, showed 53 of 186 residents received mechanical soft diet's servings prepared in the kitchen. Review Resident 114's medical record was initiated on 7/13/12. Resident 114 was admitted to the facility on [DATE]. Review of the Order Summary Report dated 6/29/21, showed a physician's order dated 1/1/21, to provide NAS ( No Added Salt) diet, mechanical soft texture, regular thin consistency, finely chopped. On 7/13/21 at 1035, an interview was conducted with Resident 114. Resident 114 stated her diet was changed to the mechanical soft diet when she was admitted to the facility. Resident 114 stated she did not like the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure the sanitary conditions were maintained at the kitchen during food storage and preparation. * The facility failed to label the food items with the open or use by dates. * The facility failed to label the food items with the received date as per their first-in, first-out process. These failures posed the increased risk of cross-contamination and created the potential for pathogens to cause food-borne illnesses to the residents in the facility. Findings: Review of the CMS-672 Resident Census and Conditions of Residents completed by the facility dated 7/12/21, showed 186 of 210 residents residing in the facility received food prepared in the kitchen. According to the facility's P&P titled Storage of Food and Supplies, Procedures for Dry Storage dated 2020, food stores should be arranged in food groups to facilitate storing, locating, and taking inventories. All food will be dated with month, day, and year. According to the facility's P&P title Procedure for Refrigerated Storage dated 2020, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility document review, the facility failed to ensure the medical records for four of 35 final sampled residents (Residents 97, 125, 147, and 208) were accurately maintained. * Resident 125's POLST (Physician Orders for Life-Sustaining Treatment) showed Section A was to Attempt Resuscitation/CPR. The POLST form showed Selecting CPR in Section A required selecting Full Treatment in Section B. However, Section B of the POLST showed Selective Treatment. * Residents 147 and 208's physician documentation of informed consent forms were not signed and dated by the physician. * Resident 97's weight was incorrectly entered into the electronic health record. These deficient practices put the residents at risk for errors in medical care and delays in treatment. Findings: 1. Review of the facility's P&P titled Physician Orders for Life Sustaining Treatment (POLST) dated 10/2014 showed the admission or Social Services staff will review the POLST form for completeness (e.g.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the appropriate infection control practices designed to provide a safe and sanitary environment. * The facility failed to ensure the staff were monitored and screened for symptoms of COVID-19 prior to working the assigned shift. LVN 7, CNAs 5, 6, 7, 8, and 9 were not screened for COVID 19 before their shift. This failure posed the risk of infection and the transmission of COVID 19 in the facility. Findings: Review of the facility's P&P titled Infection Control Manual-Coronavirus (COVID-19) revised 6/30/21, showed the facility will actively verify the absence of fever and respiratory symptoms when employees report to work, at the beginning and at the end of their shift, documenting temperature, absence of shortness of breath, new or change in cough and sore throat and other criteria as identified by State guidance. Review of the facility's Projection Sheet Form for staff dated 7/14/21, showed LVN 7, CNAs 5, 6, 7, 8, and 9 were scheduled to work for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility document review, the facility failed to ensure the COVID-19 vaccination was documented for one of 35 final sampled residents (Resident 53). * The facility failed to document Resident 53's refusal for the second dose of COVID 19 vaccination. This failure posed the risk of not tracking the residents' COVID 19 vaccination status accurately. Findings: Review of the facility's Fact Sheet for Recipients and Caregivers: Emergency Use Authorization (EUA) of the Pfizer-BioNTech COVID-19 Vaccine to Prevent Coronavirus Disease 2019 (COVID-19) in Individuals [AGE] years of age and Older revised 06/25/21, showed the Pfizer-BioNTech COVID-19 Vaccine is administered as a two-dose series, three weeks apart, into the muscle. Medical record review for Resident 53 was initiated on 7/12/21. Resident 53 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 53's COVID-19 Vaccination Record Card showed the first dose of Pfizer COVID-19 vaccination…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-16 · tag F0909 — failed to maintain a comfortable temperature — isolated
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure inspection of bed frames, mattresses, and bed rails was completed as part of a regular maintenance program for two of 35 final sampled residents (Residents 89 and 125). This failure put the residents at risk for serious injury or possibly death due to entrapment. Findings: Review of the facility's P&P titled Proper use of Bed Rails dated 5/20/21, showed when bed rail usage is appropriate, the facility will assess the space between the mattress and bed rails to reduce the risk for entrapment. 1. Medical record review for Resident 89 was initiated on 7/13/21. Resident 89 was readmitted to the facility on [DATE]. Review of Resident 89's Order Summary Report showed an order dated 11/25/20, for bilateral one-half side rails to improve current bed mobility. On 7/13/21 at 1515 hours, Resident 89 was observed in bed with bilateral one-half side rails in place. On 7/15/21 at 1326 hours, an observation and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-09-16 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of four sampled residents (Resident 4) was treated with dignity and respect related to the use of an indwelling urinary catheter (a thin, flexible tube inserted into the bladder to collect and drain urine). * The facility failed to ensure the urinary drainage bag (a medical device connected to the indwelling urinary catheter which collects and stores urine from the body) for Resident 4 was placed inside the privacy bag (a bag used to cover and hold the catheter drainage/collection bag) to provide privacy. This resulted in Resident 4's urine contents inside the urinary drainage bag visible to everyone going inside the resident's room. This failure had the potential to affect the privacy and dignity of the resident. Findings: Review of facility's P&P titled Catheter Care revised 12/19/22, showed in part, it is the policy of this facility to ensure that residents with indwelling catheters receive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-07-23 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the menus were followed for one of four sampled residents (Resident 4) who received food prepared in the kitchen. * Resident 4 was not served the choice of breakfast meat or seasonal fruit cup as per the menu. This failure had the potential for the resident to not receive adequate nutrition and appropriate servings to meet the resident's individual needs.Findings: Review of the facility's Diet Count By Diet dated 7/21/25, showed 206 of 226 residents residing in the facility received food prepared in the kitchen. Review of the facility's P&P titled Menu Planning Criteria revised 5/2020 showed the food and nutritional needs of residents shall be planned to meet the United States Dietary Guidelines and Dietary References Intakes, in order to provide menus that include safe and adequate intake of essential nutrients. Review of the facility's document titled Daily Spreadsheet dated 7/22/25, showed the following menu items were to be served for breakfast for the regular no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-06-20 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the medical record was accurate and complete for one of five sampled residents (Resident 1). * Resident 1's informed consent for a bolster pillow was not signed by the provider who had obtained the informed consent. In additon, there was no physician's order for the use of the bolster pillow. This failure had the potential for the resident's care needs not being met as their medical information was inaccurate and incomplete. Findings: Review of the facility's P&P titled Informed Consent revised on 3/25/24, showed it is the responsibility of the healthcare professional who proposes any medical intervention or treatment that requires informed consent to provide information to the resident/resident representative regarding the resident's condition and circumstances that are pertinent to a decision to accept or refuse the proposed intervention or treatment. Medical record review for Resident 1 was initiated on 6/18/25.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · No revisit needed
  • No harm found · Bcited before2025-04-14 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one nonsampled resident (Resident 173) was provided with the necessary care in the manner that promoted dignity and respect. * The facility failed to provide the meal tray to Resident 173 at the same time with other residents during lunch in the dining room. This failure had the potential to not treat the resident with respect. Findings: Review of the facility's P&P titled Promoting/Maintaining Resident Dignity During Mealtime revised 12/19/22, showed it is the practice of this facility to treat each resident with respect and dignity and care for each resident in a manner and in an environment that maintains or enhanced his or her quality of life, recognizing each resident's individuality and protecting the rights of each resident. Medical record review for Resident 173 was initiated on 4/7/25. Resident 173 was admitted to the facility on [DATE]. Review of Resident 173's H&P examination dated 3/25/25,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-04-14 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to ensure the privacy was provided for one of two nonsampled residents (Resident 179) with GT during the medication administration observation. * The privacy curtain was not pulled completely in Resident 179's room when the licensed nurse administered the medications via GT. This failure had the potential to negatively affect the dignity of the resident and violate the resident's rights to privacy. Findings: Review of the facility's P&P titled Medication Administration via Enteral Tube revised 12/2022 showed it is the policy of the facility to ensure the safe and effective administration of medications via enteral feeding tubes by utilizing best practice guidelines. The P&P further showed under the section for the Procedures, to provide privacy by pulling the privacy curtain or closing the door to a private room. On 4/8/25 at 0853 hours, during the medication administration observation, LVN 5 was observed going inside Resident 179's room to administer the medications via GT. LVN 5 did not completely pull…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-04-14 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain a homelike environment for one nonsampled resident (Resident 72). * Resident 72 resided in Room A. Room A closet drawer was observed in disrepair as evidenced by chipped paint and unpainted areas. This failure had the potential to negatively impact the resident's quality of life. Findings: Medical record review for Resident 72 was initiated on 4/7/25. Resident 72 was admitted to the facility on [DATE]. On 4/10/25 at 1002 hours, an observation and concurrent interview was conducted with Resident 72. Resident 72 was observed in his room (Room A). The closet drawer was observed in disrepair as evidenced by chipped paint and unpainted areas. Resident 72 stated he utilized his closet drawer and would like for his closet drawer to be repaired.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-04-14 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure the MDS was coded accurately for one of one nonsampled resident (Resident 70) reviewed for respiratory care. * Resident 70's MDS was inaccurately coded to reflect the resident's oxygen use. This failure had the potential for the resident to not receive individualized plans of care to address their individual care needs and inaccurate data for quality measures. Findings: Medical record review for Resident 70 was initiated on 4/7/25. Resident 70 was readmitted to the facility on [DATE]. On 4/7/25 at 1052 hours, Resident 70 was observed with an oxygen being administered via nasal cannula. Review of Resident 70's Order Summary Report dated 4/11/25, showed a physician's order dated 11/5/23, to administer oxygen at 4 LPM. Review of Resident 70's Monitor Record for November 2024 showed the supplemental oxygen was administered daily. Review of Resident 70's MDS dated [DATE], showed for the 14-day look-back period, the resident did not receive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-04-14 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to develop and implement the comprehensive care plans for one of 35 final sampled residents (Resident 120). * The facility failed to develop a care plan problem to address Resident 120's indwelling urinary catheter use. This failure had the potential for the resident to not be provided with the appropriate, consistent, and individualized care. Findings: Review of the facility's P&P titled Comprehensive Care Plan revised 12/19/22, showed it is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the resident's comprehensive assessment. The comprehensive care plan will be describe, at a minimum, the following: the services that are to be furnished to attain and maintain the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-04-14 · tag F0814 — failed to dispose of garbage properly — pattern
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure the garbage was properly stored in the facility's six garbage dumpsters. This failure had the potential to attract pests/rodents that carried a disease. Findings: According to the 2022 FDA Food Code, outside garbage receptacles must be constructed with tight-fitting lids or covers to prevent the scattering of the garbage or refuse by birds, the breeding of flies, or the entry of rodents. On 4/7/25 at 0908 hours, an observation of the facility's garbage dumpsters was conducted. Five of six dumpsters were observed with the lids open and garbage inside. The dumpsters were observed with the lids propped open by garbage, preventing the lids from fully closing. On 4/8/25 at 1648 hours, an observation of the facility's garbage dumpsters was conducted. One of six dumpsters was observed with a missing lid and garbage inside. On 4/14/25 at 0750 hours, an observation of the facility's six garbage dumpsters was conducted. One dumpster was observed with the lid propped open by garbage, preventing the lid from fully closing.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-03-11 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility document review, the facility failed to implement the infection control program and practices designed to help prevent the development and transmission of diseases and infections in the facility. * The facility failed to ensure the licensed staff practiced the EBP during high contact care for one of four sampled residents (Resident 3). This failure posed the risk for the transmission of diseases and infections in the facility. Findings: According to the CDC, the EBP promotes the use of PPE to include donning of gown and gloves during high contact resident care activities that can provide the opportunities for transmission of MDROs to others. Examples of high-contact resident care activities requiring gown and glove use for Enhanced Barrier Precautions include the following: - Dressing; - Bathing/showering; - Transferring; - Providing hygiene; - Changing linens; - Changing briefs or assisting with toileting; - Device care or use: central line,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2024-12-20 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the necessary care and services to ensure one of four sampled residents (Resident 4) attained and maintained their highest practicable well-being. * The facility failed to monitor Resident 4 after the resident had an unwitnessed fall. This failure had the potential for delay and not providing the necessary care and services if the resident had a change in condition. Findings: Review of the facility's P&P titled Change in a Resident's Condition or Status revised January 2012 showed the nurse supervisor/charge nurse will record in the resident's medical record information relative to changes in the resident's medical/mental condition status. The assessment related to the change in condition will be documented for 72 hours unless the condition requires continued documentation or the physician's orders otherwise. Medical record review for Resident 4 was initiated on 12/18/24. Resident 4 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-03-13 · tag F0555 — pattern
    Honor the resident's right to choose his or her attending physician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to follow-up on a request to change the physician for one on four sampled residents (Resident 3). This failure had the potential for not promoting the resident's right to choose own physician. Findings: Review of the facility's P&P titled Resident Rights reviewed/revised 9/22/22, showed the resident has the right to choose their attending physician. Medical record review for Resident 3 was initiated on 2/14/24. Resident 3 was admitted to the facility on [DATE]. Review of Resident 3's Interdisciplinary Care Conference note dated 11/21/23, showed the Social Services would assist Resident 3 to fill out the change of doctor form. Further review of the medical record showed no documented evidence the social services staff had assisted Resident 3 for a change of physician as per the Interdisciplinary Care Conference note until 2/21/24. Review of Resident 3's Social Service Progress Note dated 2/21/24, showed the social service…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-03-13 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, closed medical record review, and facility P&P review, the facility failed to notify the responsible party of the resident's changes in conditions for one of four sampled residents (Resident 1). This failure had the potential for delay of notification of the resident's changes of condition to the resident's responsible party. Findings: Review of the facility's P&P titled Notification of Changes reviewed/revised 12/19/22, showed the facility will notify the resident's representative of changes requiring notification, to include accidents, significant change is the resident's condition, circumstances that require a need to alter treatment, including new treatments, and a transfer or discharge of the resident from the facility. Closed medical record review for Resident 1 was initiated on 2/15/24. Resident 1 was initially admitted to the facility on [DATE], and readmitted on [DATE]. Resident 1 was discharged on 7/31/23. Review of Resident 1's admission Record listed the responsible party as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-10-11 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility P&P review, the facility failed to promote the dignity and respect for one nonsampled resident (Resident 67). CNA 8 was observed standing over Resident 67 while assisting the resident to eat her meal. This posed the risk of not treating the resident with respect. Findings: Review of the facility's P&P titled Promoting/ Maintaining Resident Dignity During Mealtimes revised 12/19/22, showed it is the practice of this facility to treat each resident with respect and dignity and care for each resident in a manner and in an environment that maintains or enhances his or her quality of life, recognizing each resident's individuality and protecting the rights of each resident. All staff will be seated, if possible, while feeding the resident. Medical record review for Resident 67 was initiated on 10/3/23. Resident 67 was admitted to the facility on [DATE], and readmitted on [DATE]. On 10/3/23 at 1245 hours, CNA 8 was observed standing over Resident 67 while feeding the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-10-11 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and medical record review, the facility failed to ensure the annual assessment for one nonsampled resident (Resident 111) was completed within 14 calendar days after the ARD (assessment reference date) of the annual assessment. This failure had the potential for the staff not identifying the residents' preferences and goals of care, functional and health status, strengths, and needs. Findings: Medical record review for Resident 111 was initiated on 10/10/23. Review of Resident 111's MDS showed the quarterly MDS was due on 8/17/23, and annual MDS was due on 8/20/23. Resident 111's annual MDS was completed 10/4/23, 45 days after the ARD of 8/20/23. On 10/10/23 at 0941 hours, an interview and concurrent medical review for Resident 111 was conducted with MDS Coordinators 2 and 3. MDS Coordinator 3 verified Resident 111's MDS assessment was missed and completed on 10/4/23. On 10/10/23 at 1211 hours, an interview and concurrent medical record review was conducted with the DON. The DON verified Resident 111's MDS assessment should be completed 14 days from admission and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-09-07 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to ensure the medications were secured and attended to. * A medication cart (Medication Cart A) was observed unlocked and unattended. This failure had the potential for unauthorized access and drug diversion in the facility. Findings: Review of the facility's P&P titled Medication Storage revised 12/19/22, showed all drugs and biologicals will be stored in locked compartments (i.e., medication carts, cabinets, drawers, refrigerators, medication rooms) under proper temperature controls. On 9/6/23 at 1459 hours, Medication Cart A was observed to be parked in the hallway, unlocked and unattended. Medication Cart A was observed to have multiple prescription medications. One resident was observed sitting in a wheelchair directly across the hallway from the unlocked medication cart. On 9/6/23 at 1504 hours,an observation andconcurrent interview was conducted with LVN 1. LVN 1 acknowledged Medication Cart A was left unlocked. LVN 1 also stated the cart should not be left unlocked when unattended. 0n 9/7/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2021-07-16 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to promote the dignity and respect for one nonsampled resident (Resident 127). * LVN 5 was observed standing over Resident 127 while assisting the resident to eat his meal. This posed the risk of not treating the resident with respect. Findings: On 7/12/21 at 1326 hours, an observation of Resident 127 was conducted. Resident 127 was observed sitting in a wheelchair while being fed in the dining room by LVN 5. LVN 5 was observed standing over Resident 127 while assisting the resident to eat his lunch. On 7/12/21 at 1343 hours, an interview was conducted with LVN 5. LVN 5 stated she was standing while assisting Resident 127 with his lunch in case she was called for an emergency. LVN 5 stated she was not aware that she had to be at Resident 127's eye level when she assisted the resident to eat. Medical record review for Resident 127 was initiated on 7/12/21. Resident 127 was admitted to the facility on [DATE], and readmitted on [DATE].…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2021-07-16 · tag F0564 — pattern
    Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to provide the information on the changes to the visitation guidelines and policies to three nonsampled residents (Residents 112, 130, and 132). This failure had the potential to negatively affect the resident's emotional and physical well-being. Findings: Review of the California Department of Public Health's AFL (All Facilities Letter) 20-22.8 dated 6/2/21, showed the facilities shall conduct visitation through different means based on the facility's structure and residents' needs. Assign staff as primary contact to families for inbound calls and conduct regular outbound calls to keep families up to date. Offer a phone line with a voice recording updated at set times (i.e. daily) with the facility's general operating status, such as when it is safe to resume visits. On 7/12/21 at 1403 hours, the complaints were received during the resident council meeting about the facility not providing the information on the changes to the visitation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2021-07-16 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to ensure the personal privacy was provided for one of 35 final sampled residents (Resident 198). * CNA 1 did not fully close Resident 128's privacy curtain while providing ADL care. This failure posed the risk for the resident to suffer a loss of dignity. Findings: On 7/12/21 at 1021 hours, Resident 198's legs were observed being exposed through a partially drawn privacy curtain while CNA 1 was providing ADL care. CNA 1 was observed changing Resident 198's incontinence briefs. On 7/12/21 at 1022 hours, an interview was conducted with CNA 1. CNA 1 stated Resident 1 was totally dependent on the staff for ADL care. When asked if the privacy curtain was supposed to be closed during Resident 198's care, CNA 1 did not respond. On 07/15/21 at 1642 hours, an interview was conducted with the DON. The DON stated the privacy curtains should be fully drawn when providing care to the residents.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2021-07-16 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to exercise reasonable care for the protection of one of 35 final sampled resident's (Resident 53) properties from loss or theft. * The facility failed to ensure Resident 35's personal inventory list was signed by the resident and a copy of the list was provided to the resident upon admission. This had the potential for the resident's personal belongings not being accounted for at the time of their discharge. Findings: Review of the facility's P&P titled Residents' Personal Property revised 02/2012 showed it is the policy of the facility to take reasonable steps to protect the residents' personal property. On admission, an inventory of the resident's personal property will be completed by the resident's CNA. The inventory will list the resident's clothing and other personal items brought to the facility and retained by the resident. Following completion of the inventory, the form will be signed by the resident or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$9,278 in federal fines across 1 penalty.

  • $9,278 — penalty dated 2025-05-22

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to DAVID JOHNSON — 48 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.2-0.2 vs chain
Health inspection 2 of 52.7-0.7 vs chain
Staffing 4 of 53.3+0.7 vs chain
Quality measures 5 of 54.3+0.7 vs chain
The other 47 homes this chain runs (chain average 3.2★, per CMS)
1 of 5Bay View Rehabilitation Hospital, LLCAlameda, CA 1 of 5Crescent City Care CenterCrescent City, CA 1 of 5French Park Care CenterSanta Ana, CA 1 of 5North Valley Nursing CenterTujunga, CA 1 of 5Tarzana Health And Rehabilitation CenterTarzana, CA 2 of 5Blythe Post Acute LLCBlythe, CA 2 of 5College Vista Post-AcuteLos Angeles, CA 2 of 5Cottage Crest Post AcuteNorwalk, CA 2 of 5Diamond Ridge Healthcare CenterPittsburg, CA 2 of 5Gordon Lane Care CenterFullerton, CA 2 of 5Heritage ManorMonterey Park, CA 2 of 5Spring Valley Post Acute LLCVictorville, CA 2 of 5Sunny Hills Post AcuteLa Mirada, CA 2 of 5Torrey Pines Post Acute And RehabilitationLas Vegas, NV 2 of 5Trabuco Hills Post AcuteLake Forest, CA 2 of 5Villa Del Sol Post AcuteBellflower, CA 3 of 5Bonita Hills Post AcuteLa Habra, CA 3 of 5Community Care And Rehabilitation CenterRiverside, CA 3 of 5Country Oaks Care CenterPomona, CA 3 of 5Courtyard Care CenterSan Jose, CA 3 of 5Extended Care Hospital Of RiversideRiverside, CA 3 of 5Knolls West Post Acute LLCVictorville, CA 3 of 5Menifee Lakes Post AcuteSun City, CA 3 of 5Mission Carmichael Healthcare CenterCarmichael, CA 3 of 5Paramount Convalescent Hosp.Paramount, CA 3 of 5Pelican Ridge Post AcuteNewport Beach, CA 3 of 5Sunset Manor Conv HospEl Monte, CA 3 of 5Vineland Post AcuteNorth Hollywood, CA 4 of 5Garden Park Care CenterGarden Grove, CA 4 of 5Las Vegas Post Acute & RehabilitationLas Vegas, NV 4 of 5Ocean View Post AcuteEscondido, CA 4 of 5Park Regency Care CenterLa Habra, CA 4 of 5Pomona Vista Care CenterPomona, CA 4 of 5Sierra View Care CenterBaldwin Park, CA 4 of 5Vista View Post AcuteVista, CA 5 of 5Alcott Rehabilitation HospitalLos Angeles, CA 5 of 5Citrus Nursing CenterFontana, CA 5 of 5Del Mar Convalescent HospitalRosemead, CA 5 of 5Excell Health Care CenterOakland, CA 5 of 5Mission Care CenterRiverside, CA

Showing 40 of 47; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ANAHEIM HEALTHCARE CENTER LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF100%since 06/18/1996
MARMUR, ELIIndividualINDIRECT OWNERSHIP INTERESTsince 02/06/2003
JOHNSON, DAVIDIndividualMANAGING CONTROL - GOVERNING BODYsince 02/06/2003
JOHNSON, FRANKIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/06/2003
BALANAY, CHANNONIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2022
DEHGHANMANESH, ADRIANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/01/2021
KOCHEK, JOSHUAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2022
OXFORD, MICHEALIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/03/2022
SHAMS, FARIBORZIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2019
CIBC BANK USAOrganizationADP OF THE SNFsince 09/01/2021
SUN MAR MANAGEMENT SERVICESOrganizationADP OF THE SNFsince 10/12/1989
FARRALES, MARYIndividualADP OF THE SNFsince 01/01/2023
QUIJANO, ELENAIndividualADP OF THE SNFsince 10/24/2019

CMS files one row per role, so the 22 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$35.3M
Net patient revenuemost recent cost report
+3.6%
Operating marginrevenue minus expenses
$3.4M
Related-party expense10% of expenses
Who pays — share of resident-days
Medicaid 66%Medicare 24%Other / private 10%

This home reported $3.4M paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$433per resident / day
operating cost
$13,158per month
≈ monthly operating cost
$449per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055984. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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