Copley Health Center

Location & what’s nearby

Open in Google Maps ↗ · Directions ↗ · Larger map ↗

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

54.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 67 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

Met the expected recovery: 47.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 23 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 33% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 130 beds and averages 123.5 residents a day — about 95% occupied, or roughly 6 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.31 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.53 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.92 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.97 hrs/resident/day on weekends vs 3.45 on weekdays — 14% thinner on weekends. RN hours go from 0.61 to 0.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 46% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

30 citations, most serious first. The 13 most serious are shown; the remaining 17 are one tap away and print in full.

• Actual harm · Gcited before2024-01-17 · tag F0550 — failed to protect resident dignity and rights — isolated
  Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and facility policy review, the facility failed to ensure each resident was treated in a respectful and dignified manner. This affected one (Resident #9) of three residents reviewed for toileting. The facility census was 111. Actual Psychosocial Harm occurred on 01/09/24 at 3:16 P.M. when Resident #9 was humiliated upon asking State Tested Nurse Aide (STNA) #581 to assist her to the bathroom to use the toilet and STNA #581 told Resident #9 to go to the bathroom in her incontinence brief. Interview of Resident #9 on 01/10/24 at 10:43 A.M. revealed when STNA #581 told her to go to the bathroom in her incontinence brief it made her feel bad and sad. Resident #9 stated sometimes she cried when she had to go to the bathroom because she had to hold it so long, no one would help her, she could not hold it any longer and went to the bathroom in her pants like a baby. Findings include: Review of Resident #9's medical record revealed an admission date of 07/02/16 and…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Actual harm · Gcited before2024-01-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
  Provide appropriate pressure ulcer care and prevent new ulcers from developing.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review the facility failed to ensure appropriate care and services to prevent the devopement of an in house pressure ulcer and decline of the pressure ulcer to a Stage four pressure injury (Full-thickness skin and tissue loss with exposed or directly palpable fascia, muscle, tendon, ligament, cartilage or bone in the ulcer. Slough and/or eschar may be visible on some parts of the wound bed). This affected one (Resident #76) of three residents reviewed for pressure ulcers. The facility census was 111. Actual Harm occurred on 11/12/23 when Resident #76, who was non-verbal, dependent on staff for turning and repositioning and had limitations in neck mobility was noted to have deterioration to a left ear wound in which there had been no previous documentation. Documentation dated 11/16/24 indicated the left ear wound declined to a Stage 4 pressure injury measuring 2.8 centimeters (cm) in length by 2.5 cm width with 0.1 cm depth with exposed tissues…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Actual harm · Gcited before2021-05-14 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
  Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, therapy discharge notes, and policy review the facility failed to ensure Resident #76 received restorative services necessary to maintain dexterity in his right hand. Actual harm occurred when Resident #76 was admitted back into the facility from the hospital, and the facility did not reorder the resident's splint or initiate restorative services as recommended by occupational therapy, resulting in a decline in the resident's ability to open his right hand. This affected one (Resident #76) resident of four reviewed for limited range of motion. The facility census was 96 residents. Findings include: Medical record review revealed that Resident #76 was admitted on [DATE] with diagnoses including, chronic kidney disease stage 2, need for assistance with personal care, and a right hand contracture. Review of Resident #71's quarterly Minimum Data Set (MDS) 3.0 dated 04/06/21 revealed the resident received extensive assistance with one person assist for dressing and a…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2026-03-24 · tag F0578 — failed to honor advance directives / code status — pattern
  Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and review of the facility policy, the facility failed to ensure consistent and accurate advanced directives were maintained throughout the electronic and physical medical records. This affected five residents (#9, #14, #18, #96, and #128) of five residents reviewed for advanced directives. The facility census was 124.Findings include:1.Review of Resident #9's electronic medical record (EMR) revealed the resident was admitted to the facility on [DATE] with diagnoses including schizoaffective disorder bipolar, moderate vascular dementia, delusional disorder, generalized anxiety disorder, cognitive communication deficit, uncomplicated hallucinogen abuse and chronic post-traumatic stress disorder.Review of Resident #9's physician orders in the EMR revealed her code status was for Cardiopulmonary Resuscitation (CPR) [full code]. Review of the advanced directive tab in the physical (paper) medical record revealed there was no documentation under the tab to indicate what the…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2026-03-24 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
  Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on resident interviews, observation of lunch meal, observation of test tray, review of resident council minutes, and review of facility policy, the facility failed to ensure meals were served at a palatable temperature. This had the potential to affect all residents who received meals from the kitchen. The facility identified eight residents (#4, #23, #94, #96, #127, #131 #144, and #149) who were on nothing by mouth (NPO) diet and did not receive food from the facility's kitchen. The facility census was 124.Findings include: Review of the resident council meeting minutes from 03/12/26 revealed residents complained of cold food.Interview on 03/16/26 at 11:09 A.M. with Resident #128 revealed the food was not palatable.Interview on 03/16/26 at 12:19 P.M. with family member of Resident #75 revealed the food was not always hot.Interview on 03/16/26 at 1:34 P.M. with Resident #2 revealed she voiced the food sucks. Interview on 03/17/26 at 8:55 A.M. with Resident #36 revealed the food was not always warm.A resident council meeting was held on 03/17/26 at 3:00 P.M. with Residents #31,…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2026-03-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
  Provide appropriate pressure ulcer care and prevent new ulcers from developing.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, record review, review of manufacturer information, and facility policy review, the facility failed to ensure strength of wound care solutions were specified in a physician order. This affected one Resident #15 of three residents observed for wound care. The facility census was 124. Findings include: Review of the medical record for Resident #15 revealed diagnosis of Alzheimer's, atrial fibrillation, malnutrition, depression and dysphagia.Review of Resident #15's physicians' order dated 03/05/26 for a wound dressing to the sacrum stated to cleanse with wound cleaner, pack with Dakin's solution moistened gauze and apply triad cream, zinc oxide based, around the outside of the wound. and cover with boarder foam dressing. The wound order to the sacrum did not identify a strength for Dakin's Solution.Review of the undated available Dakin's Solution products on the manufacturer's website revealed Dakin's solution is available in full strength (0.5 percent) (%), half strength (0.25%), quarter strength (0.125%) and as a Diluted Dakin's solution with the…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-03-05 · tag F0774 — isolated
  Help the resident with transportation to and from laboratory services outside of the facility.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview, the facility failed to ensure transportation to and from scheduled eye surgery for Former Resident #120. This affected one (Former Resident #120) of three residents reviewed for transportation assistance. Findings include: Review of medical record for Former Resident #120 noted an admission date of 10/27/23 and discharge date of 01/31/25. Diagnoses included schizophrenia, glaucoma, and non-compliance with medication regimen. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE], revealed Former Resident #120 had intact cognition and required supervision for activities of daily living. Review of Former Resident #120's scheduled outside appointments for September 2024 through January 2025 revealed Former Resident #120 was scheduled to leave the facility on 01/27/25 at 5:30 A.M. for laser eye surgery related to a diagnosis of glaucoma. Review of a nurse progress note dated 01/27/25 timed 5:56 A.M. revealed Former Resident #120 was unable to…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Administration Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Ecited before2024-11-21 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
  Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure resident wheelchairs were maintained in a clean and sanitary manner. This affected four residents (Resident #13, Resident #18, Resident #32, Resident #18, and Resident #105) of five residents observed for sanitary wheelchairs. Findings include: 1. Record review for Resident #32 revealed an admission date of 07/21/21. Diagnosis included Parkinson's disease and muscle weakness. Review of the quarterly Minimum Data Set (MDS) dated [DATE] for Resident #32 revealed Resident #32 was cognitively intact. Resident #32 used a wheelchair for mobility. Resident #32 had debility cardiorespiratory conditions with anxiety and depression disorders. Review of the care plan for Resident #32 revealed Resident #32 had an activity of daily living (ADL) self-care performance deficit and required assistance with ADL's related to Parkinson's. Observation on 11/20/24 at 10:08 A.M. revealed Resident #32 was sleeping in a bedside chair. Observation revealed…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Environmental Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-11-21 · tag F0755 — failed to provide safe pharmacy services — isolated
  Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, review of the facility policy and procedure, and interview, the facility failed to ensure Resident #32 and #113's aerosol treatments were administered per the physician order. This affected two residents (Resident #32 and Resident #113) of three residents reviewed for medication administration records. Findings include: 1. Record review for Resident #32 revealed an admission date of 07/21/21. Diagnosis included chronic obstructive pulmonary disease, acute and chronic respiratory failure, chronic diastolic congestive diastolic congestive heart failure, Parkinson's disease, muscle weakness and altered mental status. Review of the quarterly Minimum Data Set (MDS) dated [DATE] for Resident #32 revealed Resident #32 was cognitively intact. Resident #32 had debility cardiorespiratory conditions with anxiety and depression disorders. Review of the care plan for Resident #32 dated 09/22/21 revealed Resident #32 had an activity of daily living (ADL) self-care performance deficit,…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Pharmacy Service Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2024-11-21 · tag F0880 — failed to prevent and control infections — isolated
  Provide and implement an infection prevention and control program.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assure infection control was maintained during and after aerosol treatments for Resident #32 and #113. This affected two residents (Resident #32 and Resident #113) of three residents reviewed for infection control. Findings include: 1. Record review for Resident #32 revealed an admission date of 07/21/21. Diagnosis included chronic obstructive pulmonary disease, acute and chronic respiratory failure, chronic diastolic congestive diastolic congestive heart failure, Parkinson's disease, muscle weakness and altered mental status. Review of the quarterly Minimum Data Set (MDS) dated [DATE] for Resident #32 revealed Resident #32 was cognitively intact. Resident #32 had debility cardiorespiratory conditions with anxiety and depression disorders. Review of the care plan for Resident #32 dated 09/22/21 revealed Resident #32 had an activity of daily living (ADL) self-care performance deficit, requires assistance with ADL's related to Parkinson's,…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Infection Control Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-03-27 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
  Provide enough food/fluids to maintain a resident's health.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, interview, and facility policy review the facility failed to ensure tube feeding was administered according to physician orders. This affected two residents (#35 and #86) of three residents reviewed for enteral nutrition. The facility census was 122. Findings include: 1. Observation of Resident #86 at 12:05 P.M. on 03/26/24 revealed she was not interviewable. Her tube feed was Nutren 2.0 running at 50 milliliters (ml) per hour with a programmed water flush of 240 ml every four hours. Record review of Resident #86 revealed she was admitted [DATE] and had diagnoses including anoxic brain damage, tracheostomy status, and chronic respiratory failure. She had an active order dated 02/26/24 for Nutren 2.0 to run at 55 ml per hour, and an active order dated 03/29/23 to flush with 200 ml of water every four hours. Interview with Licensed Practical Nurse (LPN) #203 on 03/26/24 at 12:14 P.M. confirmed Resident #86's tube feed was not running at the ordered rate. 2. Observation of…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · F2024-01-17 · tag F0725 — failed to have enough nursing staff — widespread
  Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with staff and residents the facility failed to have sufficient staffing. This affected Residents #6, #10, #50, #36, #54, #59 and #105 and had the potential to affect all residents. The census was 111. Findings include: 1. Interview on 01/08/24 at 11:01 A.M. with Resident #6 revealed she waited over two hours for her call light to be answered on occasions. Interview on 01/08/24 at 10:34 A.M. with Resident #10 revealed she did not get her medications in a timely manner most days, it was inconsistent. She stated she did not get regular showers or bed baths. Interview on 01/08/24 at 2:20 P.M. with Resident #50 regarding staffing revealed They need more. When are they going to close this place? Interview on 01/08/24 at 2:41 P.M. with Resident #36 revealed he was told on more than one occasion not to put his call light on during meal tray pass. He also stated he made his own bed because staff did not get to it timely. Interview on 01/09/24 at 7:46 A.M. with Resident…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2024-01-17 · tag F0565 — failed to support the resident council — pattern
  Honor the resident's right to organize and participate in resident/family groups in the facility.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on resident interviews and record review the facility failed to promptly address concerns regarding palatability of food. This affected 105 residents who received meals from the kitchen. Six residents received nothing by mouth (#3, #18, #20, #53, #76 and #90). The census was 111. Findings include: Review of the food council minutes for the past year revealed the following concerns from 01/10/23 through 12/23/23. On 01/10/23: The food is cold mostly at breakfast. Staff are telling residents they do not have something because they don't want to make it. Not using hot plates on the weekends. On 02/21/23: Burnt grilled cheese. Can we have a whole baked potatoe, not half? On 03/15/23: Roast pork and beef could be more tender. On 05/16/23: Condiments are missing on trays. Breakfast is usually cold-are pellet warmers on? and Not getting what is on ticket. On 06/20/23: Cold food. On 07/11/23: Rice is always overcooked. Broccoli is overcooked. Chicken was dry. On 08/24/23: Chicken tenders and patties are hard. Broccoli is overcooked. Diced potatoes are overcooked and mushy; more meat.…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

$36,559 in federal fines across 1 penalty.

• $36,559 — penalty dated 2024-01-17

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to COMMUNICARE HEALTH — 110 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

CMS files one row per role, so the 29 rows in the source record cover these 21 parties — each is shown once here with every role it holds. Nothing is omitted.

14 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

This home reported $2.1M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OH