Beckley Healthcare Center
100 Heartland Drive, Beckley, WV 25801 · For profit - Corporation · 201 certified beds · (304) 256-1650 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has abuse, neglect, or exploitation citations (F0600, F0604) — most recent Apr 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 3 immediate-jeopardy problems — the most serious level
- inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (71) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $81,361 in federal fines (most recent 2025-05-20)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2026-04 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 12.1% | 14.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 6.7% | 6.3% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.2% | 1.6% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.8% | 7.6% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% | better |
| Long-stay residents with falls causing major injury | 5.0% | 4.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 17.0% | 15.9% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 29.5% | 27.0% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 97.2% | 97.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 1.2% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 23.7% | 22.1% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 10.2% | 13.4% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.0% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 38.3% | 79.4% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 14.0% | 22.5% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 4.2% | 11.3% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.61 | 1.80 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.80 | 1.84 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
35.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 201 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 41.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 46 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.43 therapist hours per resident per day in 2026Q1 — more than 73% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 1% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 35.8%CMS range 29.1–42.7 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.5%CMS range 7.7–12.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 41.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 28.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 34.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 93.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 96.5% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.6%CMS range 5.2–12.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.00 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 201 beds and averages 142.1 residents a day — about 71% occupied, or roughly 59 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.20 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.66 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.57 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.53 hrs/resident/day on weekends vs 3.48 on weekdays — 27% thinner on weekends — a notable drop. RN hours go from 0.80 to 0.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 56% is about the same as the national median of 45%. 3 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
71 citations, most serious first. The 17 most serious are shown; the remaining 54 are one tap away and print in full.
- Immediate jeopardy · Jcited before2025-05-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and staff interview the facility failed to ensure the resident environment was as free from accident hazards as possible. This was true for Resident #1 and was a random opportunity for discovery. Nurse Aide (NA) #20 and NA #21 had completed Resident#1's shower. They returned her to the hall and without surveyor intervention NA #20 and NA #21 would have used the total mechanical lift as a transport device to transport Resident #1 from the hallway to her bed which was by the window in her room. The surveyor intervened and prevented this from happening due to the risk of serious harm and/or death associated with using the lift as a transport device. The State Agency (SA) determined this practice placed Resident #1 in an immediate jeopardy (IJ) situation. The facility was notified of the IJ at 6:49AM on 05/19/25. The facility's plan of correction (POC) was accepted by the SA on 05/19/25 at 8:53 AM. After the facility implemented their plan of correction the SA abated the IJ at 10:35 am on 05/20/25. The implementation of the POC was confirmed by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Kcited before2024-02-28 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on policy review, staff interview, and record review, the facility failed to protect from neglect after a fire on 02/24/24 and after illegal drug activity was identified. Both situations created immediate jeopardy for more than a limited number of residents. Fire Local media reported a structure fire at the facility on 02/24/24. The facility also reported the fire by fax to the State Agency (SA) on 02/25/24. A total of 18 minutes elapsed from the time the fire alarm activated on the A-Wing, and the time the facility began to evacuate residents. The facility failed to identify the need to evacuate residents in a timely manner. They only began the evacuation of the residents after they were told to do so by emergency responders. The delay in evacuation and the failure to implement their fire plan placed all residents currently residing on the A- Hall at immediate risk for serious harm and/or death. The state agency determined this was an Immediate Jeopardy situation. Fentanyl The State Agency received a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Kcited before2024-02-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, staff interview, and record review, the facility failed to ensure the resident environment remained as free of accident hazards as is possible and that each resident received adequate supervision and assistance to prevent accidents. A structure fire resulted in the activation of the facility fire alarm system. The facility staff did not begin evacuation after seeing smoke and hearing the fire alarm system. Two (2) residents were using illegal substances inside the facility. These substances include opiates that were not prescribed. The residents required Narcan due to overdose. Fire A total of 18 minutes elapsed from the time the fire alarm activated on the A-Wing, and the time the facility began to evacuate. The facility did not begin to evacuate until told to do so by emergency responders. The facility's failure to follow their Fire Safety plan and begin immediate evacuation upon discovery of a minor or major fire placed all residents currently residing in the facility at risk for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-04-17 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure Resident #61 was free from abuse which includes freedom from physical restraints to restrict movement. This is true for one (1) of one (1) residents reviewed during the survey. This will be cited as past non compliance because the facility identified what had happened and took immediate steps to correct the failure to ensure it does not reoccur. All components of the of plan of correction were completed prior to this survey beginning. This did occur and because Resident #61 did not have the cognitive ability to indicate how this affected her the reasonable person standard was applied. A reasonable person would suffer psychosocial harm from being tied to a chair and being unable to move against their will therefore this will be cited as actual harm at past non compliance. Resident Identifier: #61. Facility Census: 195. Findings Include: a) Resident #61 On 04/15/23 at 10:00 AM, a record review was completed for Resident #61. The record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-04-17 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and staff interview, the facility failed to ensure Resident #61 was free from restraints, which includes freedom from physical restraints to restrict movement. This is true for one (1) of one (1) residents reviewed during the survey. This will be cited as past non compliance because the facility identified what had happened and took immediate steps to correct the failure to ensure it does not reoccur. All components of the of plan of correction were completed prior to this survey beginning. This did occur and because Resident #61 did not have the cognitive ability to indicate how this affected her the reasonable person standard was applied. A reasonable person would suffer psychosocial harm from being tied to a chair and being unable to move against their will therefore this will be cited as actual harm at past non compliance. Resident Identifier: #61. Facility Census: 195. Findings Include: a) Resident #61 On 04/15/23 at 10:00 AM, a record review was completed for Resident #61. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-11-28 · tag F0626 — isolatedPermit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff interview the facility failed to ensure Resident # 196 who was discharged from the facility with the expectation of returning to the facility was readmitted to the first available bed. Resident #196 was sent to a local psychiatric hospital on [DATE]. When he was stabilized and ready to be discharged back to the facility the facility denied his readmission stating they could not handle his behavioral problems. This failed practice resulted in actual harm to Resident #196 who suffered increased frustration, irritability, and depression related to not being allowed to return to the facility and having to remain a patient at the psychiatric hospital for a prolonged period of time. This was true for one (1) of three (3) discharged residents reviewed during a complaint survey. Resident Identifiers: #196. Facility Census: 191. Findings Include: a) Resident #196 A review of Resident #196's medical record found the resident was admitted to the facility on [DATE]. The resident was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-09-21 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, and staff interviews the facility failed to ensure two (2) of Resident #193 and Resident #194 received care and services in accordance with professional standards of practice, to ensure their highest practicable level of well-being. Resident #193 sustained physical harm when the facility failed to ensure a resident was properly assessed for care needed after an incident involving her foot. In addition, the facility failed to ensure Resident #194's orthopedic surgeon was contacted before providing treatment to a surgical wound created by the surgeon. Resident identifiers: #193. Census: 192. Findings included: a) Resident #193 At approximately 10:45 AM on 9/18/2023, surveyor began reviewing records for an incident involving Resident #193 on 6/14/2023. An incident report was filled outdated 06/14/23 that indicated an injury occurred to Resident #193 while the resident was being transported back from the therapy gym. According to the incident report, Resident #193 stated she was being transported back from the therapy gym by Employee #208 (therapy staff) without…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-13 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview, the facility failed to develop and/or implement residents' comprehensive care plans. This deficient practice affected four (4) of 33 residents reviewed in the long-term care survey sample. Resident identifiers: #93, #43, #15, and #1. Facility census: 138. Findings included: a) Resident #1 On 01/07/26 at 2:19 PM, a record review was completed for Resident #1. The review found the care plan did not include the diagnosis of Major Depressive Disorder, single episode moderate. On 01/07/26 at 2:25 PM, Corporate Nurse #222 confirmed the diagnosis was not included in the care plan. b) Resident #43 Review of Resident #43's comprehensive care plan showed a focus initiated on 12/06/24 related to the resident's behaviors, including refusal of hygiene care. On 04/09/25, the intervention Resident prefers bed baths was initiated. Further review of Resident #43's comprehensive care plan showed a focus initiated on 10/30/24 related to a deficit in the resident's ability to perform activities of daily living. On 05/29/25, the intervention…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-13 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and staff interview the facility failed to ensure a resident who was dependent on staff for Activities Of Daily Living received the care they needed to maintain and/or attain the highest practicable physical, mental and psychosocial well being. Resident #15 was not provided assistance with eating as required. Resident #51 did not receive the assistance with bathing they required This was true for two (2) of four (4) residents reviewed during the long term care survey process. Resident Identifier: #15 and #51. Facility Census: 138. Findings include: a) Resident #15 Observations of Resident #15 on the following dates and time found the following: 01/05/26 lunch meal: Resident #15 was served his meal around 12:30 pm. At approximately 3:00 PM this surveyor observed Resident #15's noon time meal still sitting on his over- the- bed table. The food was hardly disturbed and at least 90 % remained on his tray. Registered Nurse (RN) #115 was asked if Resident #15 needed help with his tray as it was still on his bedside table sitting in front of him. She…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-13 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, staff interview and resident interview the facility failed to ensure Resident #15 received care to enable them to maintain and or attain acceptable parameters of hydration and nutrition status. The facility failed to ensure Resident #15 had access to water and/or fluid of his preference at bedside and accessible at all times. In addition the facility has failed to provide Resident #15 with assistance with meals to ensure the best possible meal consumption. This is true for one (1) of six (6) residents reviewed for the care areas of hydration and/or nutritional status during the long term care survey process. Resident Identifier: #15. Facility Census: 138. a) Resident #15 a1) Hydration On 01/05/26 at 3:00 pm Resident #15 was observed in his bed with his lunch tray still present. No additional fluid other than what was on his tray was observed. The three (3) cups on his tray were empty. On 01/06/26 during the course of the day from 8:30 am to 4:00 pm multiple observations of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-13 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Record review and staff interview, the facility failed to ensure medications were administered in accordance with physician orders. Specifically, a resident was ordered lorazepam 0.5 mg every six (6) hours; however, the resident received lorazepam 2 mg per dose on seven (7) occasions. The facility failed to identify and correct the medication administration error in a timely manner. This failed practice represented a pattern of noncompliance and had the potential for more than minimal harm, as the resident received a dosage of lorazepam significantly greater than ordered on multiple occasions. The incorrect administration placed the resident at risk for adverse effects including excessive sedation, altered mental status, and respiratory depression. Although no actual harm was identified, the repeated nature of the medication error demonstrated a pattern that could compromise resident safety. Resident Identifier: #149 Facility Census: 138Findings include:On 01/07/26 at approximately 9:00 AM, Corporate Nurse #220 informed the surveyor that while reviewing Resident #149's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-13 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to ensure accurate and complete medical records for the five (5) of 33 residents. Resident #73, 1:1 documentation incorrect, Resident #149's post-event form was missing, and a fall assessment time was incorrect. Resident #6's feeding and water flush entries were mixed up. Resident #12's weights recorded incorrectly, and Resident #8's readmission assessment missed the identification of wounds. This was found true for five (5) of 33 residents' medical records being reviewed during the long-term care survey process. Resident identifiers: #73, #149, #6, #12, and #8. Facility census: 138.a) Resident #73 Record Review: On 01/07/26, review of Resident #743's activity participation records showed no documentation of 1:1 visits. Further review on 01/07/26 revealed the resident's care plan indicates 1:1 visits are to occur five (5) times per week. Staff Interview: On 01/07/26 at 3:11 PM, the Activity Director stated, We only mark the 1:1 tab if the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-13 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure appropriate information was communicated to the receiving healthcare institution when a resident was transferred to the hospital in order to ensure a safe and effective transition of care. This deficient practice had the potential to affect one (1) of seven (7) residents reviewed for the care area of hospitalization. Resident Identifier: #8. Facility census: 138.Findings included:a) Resident #8 The facility's policy titled Transfer and Discharge Policy, with no implementation or revision dates given, stated a transfer form would be completed and sent with a resident being transferred to the hospital. The transfer form would contain the following information: - Patient status, including baseline and current mental, behavioral and functional status- Recent vital signs - Current diagnoses, allergies and reasons for transfer- Contact information for the practitioner responsible for the resident's care at the facility- Patient representative…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-13 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation and staff interview the facility failed to ensure Resident #9 who was fed by enteral means received the enteral feeding in accordance with the physician's orders. This was true for one (1) of two (2) residents reviewed for the care area of Tube Feeding during the long term care survey process. Resident Identifier: #9. Facility Census: 138. Findings Include: a) Resident #9 A review of Resident #9's medical record on 01/07/26 found the following physician orders: -- Enteral feed order in the morning turn off tube feeding at 8:00 am if the total volume of 1400 ml has infused, clear pump and document total. The start date of this order was 09/26/25 and was the current order at the time of this review. -- Enteral Feed order one time a day Jevity 1.5 at 70/ml/hr. via enteral pump start time 12:00 pm and run until 1400 Ml has been infused. May turn off at 8:00 am if 1400 Ml has infused. This order also had a start date of 09/26/25 and was the current order at the time of this review. -- Enteral feed order in the morning for nutrition Turn off tube…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-13 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview, the facility failed to ensure oxygen was administered according to physician orders. This deficient practice was identified as a random opportunity for discovery. Resident Identifiers: #149 and #8. Facility census: 138. Findings included: a) Resident #8 An observation of Resident #8 on 01/05/26 at 3:22 PM found Resident #8 in his bed. His oxygen concentrator was on and running at two (2) liters per minute. The tubing for the residents oxygen was observed rolled up in a neat circle laying on the residents bed. It was not connected to the concentrator nor was the nasal cannula in Resident #8's nose. Registered Nurse (RN) #26 was asked to look at the oxygen and confirmed it was not connected to the concentrator or the resident. She stated that she would get him some new tubing and nasal cannula and get it hooked up appropriately. b) Resident #149 On 01/06/26 at approximately 11:09 a.m., the surveyor observed Resident #149 receiving oxygen at a rate of 4 liters per minute via nasal cannula. Record review completed on 01/06/2026…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-13 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, record review, and observations the facility failed to ensure one resident received timely, consistent, and effective pain management in accordance with physician orders, and resident assessments, This practice was found true for one (1) of two (2) resident's reviewed for pain. Resident identifier: #149. Facility Census: 138.a) Resident #149On 01/06/2026 at 9:39 AM, Resident #149 reported uncontrolled pain and stated: They don't give me my pain medication. I hurt.The resident reported having cancer and stated he may have three (3) to four (4) months left to live. The resident expressed a desire to read his Bible and get closer to the Lord, but stated his pain prevented him from doing so. He reported that when pain medication was administered, it helped and made the pain tolerable, but stated there were days he did not receive any pain medication. The resident stated he usually activated his call light 30 minutes before his pain medication was due. Resident #149 said…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-13 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview, the facility failed to have a system to account for the receipt, usage, disposition, and reconciliation of all controlled medications. This was a random opportunity for discovery. Resident identifier: #21. Facility census: 138. Findings included: a) Resident #21 The facility's policy titled Medication Administration, with no effective date or revision date given, stated narcotics would be signed out when given. On 01/12/26 at 10:26 AM, inspection was made of the F odd medication cart. Registered Nurse (RN) #29 was in attendance. The Individual Resident's Controlled Substance Administration Records were reviewed for several residents. The amount of medication remaining according to the administration record was compared to the actual amount of medication contained in the locked drawer. For Resident #21, the Individual Resident's Controlled Substance Administration Record showed 32 tablets of Tramadol were left. However, there were only 31 Tramadol tablets for Resident #21 left in the locked drawer. This was confirmed by RN…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 54 citations
- Potential for harm · Dcited before2026-01-13 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview, the facility failed to ensure medications were labeled properly. A multi-dose vial of insulin had two (2) different dates to indicate when the vial had been opened and two (2) different dates to indicate when the vial would expire. This was a random opportunity for discovery. Resident Identifier: #90. Facility Census: 138. Findings included: a) Resident #90 On 01/12/2026 at 10:23 AM, the F even medication cart was inspected. Registered Nurse (RN) #29 was in attendance. A multi-dose vial of Humulin Regular insulin for Resident #90 was noted to have two (2) dates to indicate when the vial had been first accessed and two (2) dates to indicate when the vial would expire. On the box were written the opening date of 12/10/25 and expiration date of 01/07/26. An opening date of 01/04/26 and expiration date of 02/02/26 were also written on the box. These dates were also written on the vial itself. The box had been filled by the pharmacy on 11/22/25. According to the Humulin Regular insulin package insert, available on the Food and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-13 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and staff interview, the facility failed to offer the pneumococcal vaccination to Resident #4. This was true for one (1) of five residents reviewed under the care area of infection control. Resident Identifier: #4. Facility Census: 138. Findings Include: a) Resident #4 On 01/05/26 at 2:30 PM, a record review was completed for Resident #4. The review found Resident #4 was eligible for a pneumococcal 20 vaccination in 09/2025. However, the resident was not offered the pneumococcal vaccination. On 01/06/26, at 1:30 PM, Corporate Nurse #220 confirmed the vaccination was not offered to the resident.
- Potential for harm · Ecited before2025-09-11 · tag F0693 — failed to provide proper feeding-tube care — patternEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to ensure enteral (tube) feeding was provided in accordance with professional standards of practice. Documentation of the amount of enteral feeding infused was not accurately recorded. This deficient practice had the potential to affect (2) of (2) residents reviewed for the care area of tube feeding. Resident identifiers: #1 and #8. Facility census: 139. Findings included:a) Resident #8 Review of Resident #8's physician's orders showed the following order written on 01/31/25, Enteral Feed Order one time a day, Jevity 1.5 @ [at] 80 ml/hr [milliliters per hour] x [times] 10 hours via pump, up at 9 PM down at 9 AM or when total volume infused 800 ML to provide 1200 calories. to provide 1400 ml total volume, 2100 kcals [calories]. The administration times were 9:00 AM and 9:00 PM. The following order was also written on 01/31/25, Enteral Feed Order one time a day at 9:00 PM, confirm rate programmed at 80 m/hour, confirm total volume programmed in at 800 ml, and clear volume fed in the last 24 hours back to 0. The following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-09-11 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, staff interview, the facility failed to ensure that baking pans were stored in a sanitary manner by stacking them while still wet (wet nesting). This practice had the potential to contaminate food-contact surfaces and cause foodborne illness. This failed practice had the potential to affect more than a minimal number of residents residing in the facility. Facility census: 139.Findings include: On 09/08/2025 at 10:29 AM, during a kitchen observation with the Dietary Manager, two (2) baking pans were observed stacked while wet. Wet nesting creates an environment that can support bacterial growth and contaminate food prepared in the pans.On 09/08/2025 at 10:42 AM, the Dietary Manager confirmed the pans should have been completely dried prior to storage and stacking. The pans were removed and rewashed at that time.
- Potential for harm · Ecited before2025-09-11 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview, the facility failed to ensure safe infection control practices were followed to prevent the spread of diseases and infections. This was a random opportunity for discovery and has the potential to affect more than a limited number of residents. Facility Census: 139. a) Ice Chest On 9/08/25 at 3:30 PM an observation of the ice chest on F wing of the facility found the scoop for the Ice was stored in the chest with the clean Ice. An immediate interview with Registered Nurse #300 confirmed the scoop was not stored properly to prevent the spread of infection.
- Potential for harm · D2025-09-11 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility failed to ensure Resident #151's physician orders reflected her wishes concerning the end of life care. This was true for one (1) of five (5) residents reviewed for the care area of advance directives during the long term care survey process. Resident identifier: #151. Facility census: 139. a) Resident #151 A review of Resident #151's medical record on [DATE] found a Physician Orders for Scope of Treatment (POST) form which was completed by the resident on [DATE] and signed by the Nurse Practitioner on [DATE]. On this form Resident #151 indicated she did not want Cardiopulmonary Resuscitation (CPR) should her heart stop. She also indicated she would want full intervention prior to her heart stopping. Further review of the medical record found a physician's order dated [DATE] which read CPR. This order directed nursing staff to perform CPR on the resident should her heart stop. This order did not align with the resident's directive contained on the post…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-11 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview and policy review the facility failed to implement their Abuse Prohibition policy in regards tot he reporting of neglect. This was a random opportunity for discovery and was true for Resident #145. Resident Identifier: #145. Facility Census: 139. a) Policy Review A review of the facility's policy titled, Abuse, Neglect, and Misappropriation found the following pertaining to the identification and reporting of abuse: IV Identification of Incidents and allegations 1. The accurate and timely identification of any even which would place our residents at risk is a primary concern of the facility. 2. The following procedures will assist the staff in the identification of incidents and direct them to the appropriate steps of intervention. a. Each occurance of resident incident, bruise, abrasion or injury of unknown source, or report of alleged abuse, neglect or misappropriation of funds will be identified and reported to the supervisor and investigated timely. b. The supervisor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-11 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility failed to identify and report a situation of potential neglect. This was a random opportunity for discovery found during the long term care survey process. This was true for Resident #145. Resident Identifier: #145. Facility Census: 139. a) Resident #145 Resident #145 was selected as a closed record review for the care area of hospitalization during the long term care survey process. A record review completed during the investigation of this care area found the resident was sent to the emergency room (ER) on 07/18/25. The transfer form completed by the facility indicated the resident was sent to the local hospitals ER at 1:10 pm on 07/18/25. The reason for the transfer was listed as, unresponsive. Further review of the medical record found an Emergency Department Record from the local hospital in the scanned documents in the medical record. A review of the document found it was faxed to the facility on [DATE] at 8:30 am. This document had been scanned into…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-11 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, record review, and staff interview, the facility failed to ensure a complete and accurate Minimum Data Set (MDS) assessment in the area of dialysis for one (1) of one (1) residents reviewed for the care area of dialysis. Resident Identifier: #135. Facility census: 139. Findings included: a) Resident #135 During an interview on 09/08/25 at 4:14 PM, Resident #135 stated he was receiving dialysis treatments. Review of Resident #135's physician's orders showed the resident had been receiving dialysis treatments since admission on [DATE]. Resident #135's Minimum Data Set (MDS) assessment with Assessment Reference Date (ARD) 08/27/25 indicated the resident was not receiving dialysis treatments. On 09/09/2025 at 1:10 PM MDS Nurse #182 confirmed Resident #135's MDS with ARD 08/27/25 was incorrect and should have indicated the resident was receiving dialysis treatments. No further information was provided through the completion of the survey process.
- Potential for harm · Dcited before2025-09-11 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation and staff interview the facility failed to ensure Resident #16's care plan in regards to falls was implemented. This was true for one (1) of five (5) residents reviewed for the care area of accidents during the long term care survey process. Resident Identifier; #16. Facility Census: 139. a) Resident #16 A review of Resident #16's medical record found the following care plan: Focus Statement (First Name of Resident #16) has had falls and is at risk for further falls secondary to dementia with severe impaired cognitive function, unsteadiness on feet, muscle weakness, episodes of incontinence, difficulty hearing, episodes of pain. (Resident #16) has hypertension, panic disorder, anxiety, osteoarthritis, anemia, depression, hx of CVA. She has use of medications that carry side effects that increase risk for falling. Resident has poor safety awareness. Date Initiated: 09/15/23.Goal associated with this Focus Statement: (First Name of Resident #16) will not sustain major injury related to falls through review date Date Initiated: 09/15/2023 Revision…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-11 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, record review and staff interview, the facility failed to store medications in accordance with accepted standards of practice. A multiuse vial of Tuberculin Purified Protein Derivative was not dated when opened. Facility census: 139.Findings included: a) Medication Room On 09/09/2025 at 8:22 AM, the building 2 medication room was inspected with Licensed Practical Nurse (LPN) #84 in attendance. In the medication room refrigerator was an opened multiuse vial of Tubersol Purified Protein Derivative that had not been dated when opened. This was confirmed by LPN #84. The vial was delivered by the pharmacy on 07/09/25. Tubersol Purified Protein Derivative is used to screen for tuberculosis infection. According to the medication package insert, available on the Food and Drug Administration (FDA) Website, a vial of Tubersol which has been entered and in use for 30 days should be discarded. No further information was provided through the completion of the survey process.
- Potential for harm · Ecited before2025-06-18 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview the facility failed to notify Resident #114's attending physician of a urine culture which identified the resident of having ESBL in her urine. This was true for one (1) of five (5) residents reviewed for the use of a catheter during a complaint survey. Resident identifier: #114. Facility Census: 145. a) Resident #114 A review of Resident #114 medical record found since 01/01/25 Resident #114 had two (2) urine cultures ordered. The first was ordered on 02/26/25 and was obtained on 02/28/25 as directed by the order. A review of the results for this urine culture found the following, .ATTN. ESBL !!! Follow Contact Precautions. The results of this culture were verified on 03/03/25 and had a print date and time of 03/04/25 at 6:03 am. Handwritten on the lab result was the following, 03/18/25 5:30 PM DR. (Last Name of attending physician) notified order to change F/C (foley catheter) tonight and obtain UA and C and S. This note was written by Registered Nurse (RN) #52. Further review of the medical record found the following progress notes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-18 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, and staff interview the facility failed to ensure they implemented their infection control policy to prevent the spread of disease. This was found during the investigation of a complaint and had the potential effect more than an isolated number of residents currently residing in the facility. Resident Identifier: #32. Facility Census: 45. Findings Include: a) Resident#32 At approximately 3:15 PM on 06/16/25, Nurse Aide #1 and Nurse Aide #3 was observed entering the room of Resident #32. Nurse Aide #1 was overheard telling Resident #32 they were going to assist her to bed. On Resident #32's door was a sign which indicated someone in the room was ordered enhanced barrier precautions. Beside Resident #32's name on the name plate of the room was a yellow sticker. The yellow sticker identified which of the two residents in the room was ordered EBP. This was confirmed with the Nurse Practice Educator. The signage on the door indicated if the staff were performing care such as a transfer the should wear gloves and a gown. The surveyor obtained permission from Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-18 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview the facility failed to thoroughly investigate all allegations of neglect thoroughly. This was true for one (1) of 10 reportable incidents reviewed. Resident Identifier: #19. Facility Census: 144. Findings Include: a) Resident #19 A review of a facility reported incident dated 05/22/25 revealed Resident #19's sister had alleged the resident left the facility for a medical appointment and was dirty (socks had not been changed for several days and he was not cleaned up for his appointment). The facility reported the incident involving Resident #19 immediately when it was brought to their attention by the resident's sister. The investigation was reviewed. Statements were taken from the staff who were working with the resident prior to him leaving for his appointment. They indicated the resident was clean and dry when he left the facility. The facility indicated the allegation was no not verified due to the statements taken from the resident, the resident's sister, and the facility staff. The statement taken by the facility indicated the sister…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-18 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview the facility failed to ensure Resident #114's lab work was addressed and acted upon timely. In addition the failure to treat the Urinary Tract Infection (UTI) identified by the lab testing caused a delay in Resident #114 receiving a required procedure to remove kidney stones. This was true for one (1) of five (5) residents reviewed for the use of a catheter during a complaint survey. Resident #114. Facility Census: 145. a) Resident #114 A review of Resident #114 medical record found since 01/01/25 Resident #114 had two (2) urine cultures ordered. The first was ordered on 02/26/25 and was obtained on 02/28/25 as directed by the order. A review of the results for this urine culture found the following, .ATTN. ESBL !!! Follow Contact Precautions. The results of this culture were verified on 03/03/25 and had a print date and time of 03/04/25 at 6:03 am. Handwritten on the lab result was the following, 03/18/25 5:30 PM DR. (Last Name of attending physician) notified order to change F/C (foley catheter) tonight and obtain UA and C and S. This…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-10 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interviews, the facility failed to ensure Resident #2 was treated with respect and dignity. This was a random opportunity for discovery. Resident identifier: #2. Facility Census: 145. Findings included: a) Resident #2 04/10/25 at approximately 11:00 am the surveyor and the Assistant Director of Nursing (ADON) #47 were walking past Resident #2's room. As the surveyor and ADON #47 were walking past Resident #2's room a nurse-aide was observed standing at the doorway of the room. She yelled into the room, Every time he is in a gown he totals the bed (Totals the bed is often used by staff in healthcare settings to indicate the resident has been incontinent and the fluid and/or stool has soiled the entire bed requiring the entire bed to be changed.) She reentered the room where other exchanges happened between the nurse aide at the door and the nurse aide inside the room. The surveyor was unable to hear the exchanges enough to quote them. The surveyor asked ADON #47 if a resident was in the room. As we reapproached the room, another voice as overheard…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-10 · tag F0551 — isolatedGive the resident's representative the ability to exercise the resident's rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, resident representative interview, and staff interview, the facility failed to allow the resident's representative to make decisions regarding the resident. This was true for one (1) of one (1) resident reviewed for the care area of elopement. The incident was determined to be past non-compliance. The incident occurred on 12/25/24. Staff education to prevent reoccurrences of the incident was completed on 04/07/25. Resident identifier: #78. Facility Census: 145. Findings included: a) Resident #78 The facility's policy and procedure titled, Resident Leave of Absence, with no implementation given, stated that families and friends may escort the resident on an outing with an order from the physician and the approval of the resident's responsible party. Review of Resident #78's medical records showed on 07/19/24 the resident was deemed by the physician to demonstrate incapacity to make medical decisions. A guardian was appointed to make the residents' medical decisions. Review of Resident #78's progress notes showed a nurses note written on 12/25/2024 at 10:55 AM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-10 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and resident, staff, and family interview, the facility failed to report an allegation of abuse against Resident #48. This was true for one (1) of seven (7) residents reviewed for abuse during the survey process. Resident identifier: 48. Facility census: 145. Findings include: a) Resident #48 Resident #48 has a Brief Interview for Mental Status (BIMS) score of 15, indicating she is cognitively intact, and has been deemed competent to make her own decisions. At approximately 3:00 PM on 04/07/25, an interview was conducted with Resident #48. During the interview, the resident stated, Most of the staff are good to me but stated there was one she recently had an incident with. The resident stated there was a Nurse Aide (NA) that came into her room one the night of 03/30/25 into 03/31/25 to provide care for her. The resident stated she had been constipated and was in pain. She stated the NA tried to remove stools from her, but it was causing her pain in the process. She stated, She was trying to get it out of me and it hurt. She was hurting me, and I told her to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-10 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, record review and staff interview the facility failed to ensure Resident #139 received proper treatment and assistive devices to maintain vision and hearing abilities. This was true for one (1) of one (1) resident reviewed for the vision and hearing care area during the long-term care survey. Resident identifier: #139. Facility Census: 145. Findings Include: a) Resident #139 During an interview with Resident #139 on 04/07/25 at 1:14 pm she stated that she needed new glasses, and she had been waiting a long time to get them, and she did not understand why it was taking so long. An interview with Social Worker #51 on 04/09/25 in the morning found the resident had seen the eye doctor on 01/28/25. Social Worker #51 stated, (Name of the eye doctor) is old school and he mailed the consults back. She indicated there was a nursing date noted 03/25/25 which indicated the consult was received by the facility on 03/25/25. She later provided the consultation from the eye doctor with a notation from facility staff indicating the consult was received 03/25/25. Social…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-10 · tag F0808 — failed to follow doctor-ordered diets — isolatedEnsure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview, the facility failed to follow the physician-prescribed therapeutic diet for one (1) of 14 residents reviewed for the care area of food. Resident identifier: #78. Facility census: 145. Findings included: a) Resident #78 Review of Resident #78's physician's orders showed an order written on 01/08/25 for Regular diet, Regular texture, Thin liquids consistency, sugar sub [substitute]; no oranges, OJ [orange juice], bananas, tomatoes. During breakfast observation on 04/09/25 at 8:22 AM, Resident #78 was observed eating in his room. He had a glass of orange juice with his meal. Resident #78's tray ticket stated, Regular. Sugar sub; NO Citrus, Bananas, Tomatoes. Licensed Practical Nurse (LPN) #107 was notified. LPN #107 took the orange juice away and stated that he would get the resident something different to drink. On 04/09/25 at 8:32 AM, the administrator stated the diet restriction of no orange juice was ordered when the resident was considering dialysis treatment. However, the resident had elected to receive hospice services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-10 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to maintain an accurate medical record pertaining to a diagnosis. This was true for 1 (one) of 38 (thirty-eight) records reviewed during this survey process. Resident identifier: #118. Facility census: 145. Findings included: a) Resident #118: As of the date of the survey, the Resident had these diagnoses: Anxiety disorder Excoriation (Skin-Picking) disorder Schizoaffective disorder, bipolar type Mild neurocognitive disorder due to known physiological condition with behavioral disturbance. Physician orders included: Cymbalta Oral Capsule Delayed Release Particles 30 MG (Duloxetine HCI) Give 30 mg by mouth one time a day for depression. Pertinent information from the Care Plan: Focus areas listed included schizoaffective disorder, bipolar type; mild neurocognitive disorder with moderate cognitive impairment, anxiety disorder, depression, skin picking disorder. The resident uses anti-depressant medication: depression. In summary, there was no diagnosis for depression, even though the resident had been prescribed Cymbalta…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-10-16 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and resident, family, and staff interviews, the facility failed to deploy sufficient nursing staff to meet the needs of the residents residing there. This has the potential to affect more than a limited number of residents. Resident identifiers: #139, #23, #6. Facility census: 181. Findings included: a) Resident #139 At approximately 2:50 PM on 10/07/24, an interview was conducted with the Healthcare Surrogate (HCS) for Resident #139. During the interview, the HCS stated Resident #139 will need help and sometimes it takes a long time for the staff to respond. The HCS stated she was recently visiting the facility and had kids with her during the visit. The HCS stated Resident #139 had a bowel movement in her brief and the call light was pressed so staff could come in and provide incontinence care to the resident. The HCS stated No one came, so after about twenty (20) minutes, I started asking people in the hallway if they could come help her, but they kept telling me they weren't her aide, or they weren't her nurse, and they wouldn't help. The HCS stated, After…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-10-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure the environment remains as free of accident hazards as is possible and that each resident receives adequate assistance and devices to prevent accidents. put proper interventions in place to prevent falls with injury for Resident #93, such as upon return from hospitalization status post fall, therapy determined Resident #93 needed maximum assistance with transfers however Resident #93's independent functional status for transfers. This is true for (5) five of seven (7) residents reviewed for falls during the survey process. Resident identifier: Resident #93,#163, #240, #88, and #141. Facility census: 181. Findings included: a) Resident #93 On 10/07/24 at 03:26 PM, a record review was conducted for Resident #93 which revealed two falls occurring on 09/07/24 resulting in Resident #93 being hospitalized status post fall with a diagnosis of wedge compression fracture of first lumbar vertebra with kyphoplasty. Further review of Resident #93's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-17 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview the facility failed to develop and implement the individualized comprehensive care plan. This was true for five (5) of twelve (12) residents reviewed for history of illicit drug usage. Resident Identifiers: Resident #40, #52, #70, #91, and #93. Facility Census: 195. Findings Include: a) Resident #40 On 04/15/24 at approximately 10:00 AM during a review of the facility identified residents with a diagnosis of illicit drug use, Resident #40 was identified to have a diagnosis of other psychoactive substance abuse in remission, onset of 08/23/23. During a review of Resident #40's care plan dated 08/24/23, it was identified that the facility failed to develop or implement an individualized comprehensive care plan for this diagnosis. b) Resident #52 On 04/15/24 at approximately 10:00 AM during a review of the facility identified residents with a diagnosis of illicit drug use, Resident #52 was identified to have a diagnosis of other psychoactive substance abuse with psychoactive substance-induced persisting dementia, onset of 12/01/22. During a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-17 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, record review and staff interview, the facility failed to maintain appropriate infection control standards during a COVID-19 outbreak. This failed practice had the potential to affect more than an isolated number of residents. These were random opportunities for discovery. Facility Census: 195. Findings Include: Upon arrival to the facility on [DATE] at 9:30 PM, Receptionist #8 advised the surveyors the facility was in a COVID outbreak. Receptionist #8 stated, everyone has to wear a surgical mask while in the facility. The Administrator confirmed the COVID outbreak began on 04/04/24. On 04/16/24 at approximately 10:45 AM, a tour of the facility units was conducted. During the tour of the units, nurses' station 1 (one) was approached at approximately 11:10 AM. Two (2) employees were observed with their surgical masks pulled down below their noses. The two (2) employees were Licensed Practical Nurse (LPN) #128 and Nurse Aide (NA) #27. NA #27 stated, I pulled it down I have allergies. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-17 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interviews the facility failed to provide a safe, clean comfortable, and homelike environment. A resident room door entrance rubber threshold was partially unadhered from floor and presenting a trip hazard. Room Identifier #E9. Census: 195. Findings Include: During a tour of the facility on 04/16/24 at approximately 12:29 PM the rubber threshold at the door entrance of Room #E9 was observed to be partially unadhered from the floor and laying out in the egress presenting a trip hazard. During an interview with Maintenance Technician (MT) #106 on 04/16/24 at approximately 12:30 PM, he agreed this presented a trip hazard and began to repair the rubber threshold.
- Potential for harm · D2024-02-28 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to ensure each resident was afforded the right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences. The call light system device was not accessible for a resident while in bed. This was a random opportunity for discovery and was true for Resident #109. Resident identifier: # 109. Facility Census: 191. Findings included: a) Resident #109 During a tour of the building, on 02/27/24 at approximately 09:39 AM, Resident #109 was observed to be hanging out of his bed sideways and banging his trash can on the floor. The resident's call light at this time was observed to be attached to the very top of the edge of the head of his bed and out of his reach. When asked if the resident needed assistance, he nodded his head yes. On 02/27/24 at approximately 9:45 AM, the Registered Nurse (RN) #129 stated Resident #109 has behaviors, and he (RN #129) has been back there several times already but would go back again. Upon entering the room, Resident #109 was repositioned in his bed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-28 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interviews, the facility failed to provide a safe, clean, comfortable, and homelike environment. A closet door was broken, and a Packaged Terminal Air Conditioner (PTAC) unit had several broken grids on top of the unit. This was a random opportunity for discovery. Room identifiers: #C11 and #G7. Facility Census: 191 Findings included: a) C 11 During a tour of the building, on 02/27/24 at 9:34 AM, Room #C11's closet door was observed to be broken and off track. During an interview with Registered Nurse (RN) #3 on 02/27/24 at approximately 9:35 AM, she agreed the closet door was broken. b) G 7 During a tour of the building on 02/28/24 at 11:00 AM, the PTAC unit in Room G7 was observed to have several broken and/or missing grids along the top of the protective covering. During an interview with Regional Admissions Director (RAM) #165 on 02/27/24 at approximately 11:01 AM, she acknowledged the cover had broken/missing areas.
- Potential for harm · Dcited before2024-02-28 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and staff interview the facility failed to implement the individualized comprehensive care plan. This was true for two (2) of four (4) resident care plans reviewed for wound care. Resident Identifier: #30 and #201. Facility Census: #191 Findings included: a) Resident #30 On 02/27/24 at 9:30 AM, a review of Reisdent #30's medical record found an active order to cleanse stage 3 to left gluteal fold with in house wound cleanser (IHWC), pat dry, apply bordered dressing every Monday/Wednesday/Friday and PRN as needed and cleanse stage 4 to the sacrum with IHWC, pat dry, apply Hydrofera blue, and cover with border dressing every Monday, Wednesday, Friday and PRN as needed. The facility Skin Care and Wound Management Policy #NS 1400-00 states: Policy: The facility staff strives to prevent resident/patient skin impairment and to promote the healing of existing wounds . Each resident/patient is evaluated upon admission and weekly thereafter for changes in skin condition. During an interview with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-28 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview the facility failed to revise the individualized comprehensive care plan. This was true for one (1) of four (4) resident care plans reviewed for wound care. Resident identifier: #65. Facility Census: #191 a) Resident #65 On 02/27/24 at 9:30 AM, a record review for Resident #65 found an active order to cleanse stage 4 to sacrum with in house wound cleanser (IHWC), pat dry, apply santyl, mupirocin, Hydrofera blue, and cover with border dressing every Tuesday, Thursday, Saturday and PRN as needed. The facility Skin Care and Wound Management Policy #NS 1400-00 stated: The facility staff strives to prevent resident/patient skin impairment and to promote the healing of existing wounds . Each resident/patient is evaluated upon admission and weekly thereafter for changes in skin condition During an interview with the Director of Nursing, on 02/27/24 at 3:35 PM, she stated if a new skin wound was identified, the nurse did a Skin Grid Sheet. This was usually identified during a shower or bath. They did a Weekly Skin Check Sheet if the resident has a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and staff interview the facility failed to provide treatment and services to prevent or heal pressure ulcers in accordance with professional standards of care. This was true for three (3) of four (4) residents reviewed for wound care. Resident identifiers: #30, #65 and #201. Facility Census: #191 Findings included: a) Resident #30 On 02/27/24 at 9:30 AM, a record review for Resident #30 found an active order to cleanse stage 3 to left gluteal fold with in house wound cleanser (IHWC), pat dry, apply bordered dressing every Monday/Wednesday/Friday and PRN as needed and cleanse stage 4 to the sacrum with IHWC, pat dry, apply Hydrofera blue, and cover with border dressing every Monday, Wednesday, Friday and PRN as needed. There are orders for a wound care consult, air mattress to bed, and an overhead bed trapeze of which all are present. The facility Skin Care and Wound Management Policy #NS 1400-00 states: Policy: The facility staff strives to prevent resident/patient skin impairment and to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-28 · tag F0835 — failed to run the facility competently — isolatedAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and medical record review, the facility administration (Administrator and Director of Nursing) who knew illegal drugs were being used and brought into the facility, failed to administer the facility in such a manner as to protect other residents and promote their highest practicable level of mental and physical well-being. In addition, two (2) residents had to be administered Narcan and sent to the local hospital after using illegal drugs. Resident identifiers: #300 and #301. Facility census: 191. Findings include: a) Resident #300 and #301 Residents #300 and #301 were observed using illicit/illegal drugs at the facility. Both Residents received Naloxone for a suspected drug overdose. Resident #300 was diagnosed with a Fentanyl overdose. According to facility documentation Resident #301 admitted to using Fentanyl. Fentanyl was not prescribed by the facility for either resident. In addition, both residents were observed to be using a marijuana vaping device. No interventions were put in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-28 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview, the facility failed to ensure the resident call system was operable. This was a random opportunity for discovery. Resident identifier: #125. Facility census: 191. Findings included: a) Resident #125 While obtaining the water temperatures in Room B-5 with the maintenance director (MD) #124. Resident #125 was asking to be pulled up in bed and stated, I can't do it myself. The surveyor asked if she had turned on her call light to ask for help. Observation revealed the call ligh was broken and could not be used to summon help from staff. The resident was unable to say how long the call light had not been working. MD #124 stated he would fix this immediately. At 12:23 PM on 2/28/24, the administrator was advised of the above observations.
- Potential for harm · Ecited before2024-01-10 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to provide a safe, clean, comfortable, and homelike environment, by failing to maintain a sanitary, orderly, and comfortable interior. This has the potential to affect more than a limited number of residents. This was a random opportunity for discovery. Rooms: A1,A2,A3,A13, B10, C7, D1, D5, E4 E6, E14, E15,F2 ,G1, G3, G Hallway . Facility census: 199 Findings included: A) Room A2 On 01/08/23 at approximately 11:23 AM, a cup full of tobacco was observed as being turned over underneath a bed in the room. A brown substance was observed running out of the cup. Two cups full of tobacco, and tobacco spit, were observed sitting on top of the bedside table. A wet, dark brown substance was observed on the bedside table. The trash cans in the room had not been emptied and were overflowing with trash. There was tobacco, a dark brown wet substance, and excessive debris on the fall mat on the floor. Nursing Home Administrator (NHA) #44 confirmed the condition of the room at approximately 11:32 AM. B) Room A3 On 01/08/23 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, record review, and staff interview, the facility failed to ensure the resident environment remains as free of accident hazards as possible, by failing to keep treatment carts locked when they were not in use and out of sight of nursing staff. The had the potential to affect more than a limited number of residents. This was a random opportunity for discovery. Facility census: 199 Findings included: a) On 01/08/23 at approximately 11:37 AM, an observation of the A,B Treatment Cart found the cart to be unlocked while not in use. The treatment nurses were in the office with the door closed and the cart was observed sitting in the hallway. Treatment supplies such as bandages and ointments were in the cart when it was opened. The Nursing Home Administrator (NHA) #44 confirmed the cart was unlocked at approximately 11:38 AM. At approximately 2:36 PM, the Director of Nursing (DON) #100 presented a list of residents who wander in the facility. According to the list, there were ten (10) residents that reside where the unlocked treatment cart was located.
- Potential for harm · Ecited before2024-01-10 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to maintain appropriate infection control standards for the storage of a urinary drainage bag for Resident #142, not placing gloves on while preparing a sandwich for Resident #69, and failure to complete hand hygiene during medication administration for Resident #85 and placing a dirty food tray for Resident #142 back on the clean food cart. This was a random opportunity for discovery. Resident identifiers: #142, #69, #85 and #142. Facility Census: 199. Findings included: a) Resident #141 On 01/08/24 at 5:10 PM, Resident #141 was observed propelling herself in the hallway throughout the facility. As Resident #141 propelled herself down the hallway, an observation of her urinary drainage bag touching the floor was made. On 01/08/24 at 5:12 PM, Assistant Director of Nursing (ADON) #184 was notified. ADON #184 stated, let me fix it. On 01/08/24 at 5:20 PM, the Director of Nursing (DON) was notified and confirmed the urinary drainage bag should not be touching the floor. b) Resident #69 On 01/10/24 at 12:12 PM, an observation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to treat each resident with dignity and respect by failing to serve meals to Residents #58 and #108 at the same time. Residents #58 and #108 were roommates. This was true for two (2) of two (2) residents observed for dignity and respect. This was a random opportunity for discovery. Resident identifiers: #58, #108. Facility census: 199 Findings included: a) Resident #58 On 01/09/24 at approximately 11:57 AM Nurse Aide (NA) #103 and NA #97 were observed passing lunch trays to residents in their rooms. NA #97 delivered a tray to Resident #58's roommate, returned to the tray cart to retrieve a tray, and delivered it to another room, leaving Resident #58 without a lunch tray. At approximately 12:02 PM, NA #97 delivered a tray to Resident #58. Resident #58 waited 5 minutes to receive a tray after their roommate received theirs. An interview was conducted with NA #97 and NA #103, at approximately 12:05 PM, in which they stated they were delivering trays based on our assignments instead of serving one room at a time. NA #97 and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to notify the Medical Power of Attorney (MPOA) of a new physician's order for medication for Resident #54. This was true for one (1) of 12 residents reviewed during the survey process. Resident Identifier: #54. Facility Census:199. Findings Included: On 01/08/24 at 1:00 PM, a list of the facility reportables were reviewed. The review found a reportable dated 01/04/24 regarding Resident #54 stating,Healthcare Surrogate reports that facility gave incorrect medication and that facility is creating unnecessary emergency room visits. (Typed as written.) Upon reviewing the current physician's orders, the medication Trazodone (antidepressant) was restarted on 01/05/24 when the resident returned from hospital leave. However, the physician's determination of capacity for Resident #54 was completed on 12/21/23. The resident was determined to not have capacity. The five (5) day follow-up dated 01/08/24 of the reportable listed the outcome/results of investigation states, As a result of the investigation, abuse/neglect was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and staff interview, the facility failed to develop a comprehensive care plan regarding dialysis for Resident #45 and a new medication for Resident #54. This was true for two (2) of 12 residents reviewed during the survey process. Resident identifiers: #45 and #54. Facility Census: 199. Findings included: a) Resident #45 On 01/09/24 at 10:00 AM, a record review was completed for Resident #45. The resident was readmitted to the facility on [DATE]. The record review found a diagnosis of dependence upon renal dialysis. A physician's order dated 01/06/24 states, Dialysis M (Monday), W (Wednesday), F (Friday) (Name of dialysis center) at 7:20 (telephone number of dialysis center) one time a day every Mon, Wed, Fri. (Typed as written.) Resident #45 was admitted to an acute care facility from 11/21/23 through 01/05/24. However, the resident had received hemodialysis prior to leaving the facility. On 01/09/24 at 2:00 PM, the Director of Nursing (DON) and the Administrator were notified and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview, the facility failed to ensure the care plans of Residents #4 and #164 were followed or revised to reflect dialysis orders and to address meals while at dialysis.The facility failed to ensure proper equipment was available for residents based on care plans and dialysis orders. This was true for two (2) of two (2) residents reviewed for care plans.Resident identifiers: 4, 164. Facility Census: 199 A) Resident #4 On 01/08/24 at approximately 2:00 PM, a record review was conducted for Resident #4. The review indicated there were no orders for a meal while at dialysis, even though the care plan indicates they should get a meal on Tuesdays, Thursdays, and Saturdays for dialysis appointments. Record review indicated there were no orders in place, nor was the care plan revised to reflect the need for hemostats to be readily available in Resident #4's room, in the instance they were needed. On 01/09/24 at approximately 9:09 AM, an observation was conducted in Resident #4's room. No hemostats were found in the room. An interview was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to follow physician's orders regarding medication administration for Resident #53, #54, and #108. This was true for three (3) of three (3) residents reviewed during the complaint survey. Resident identifiers: #53, #54, #108. Facility census: 199. Findings included: A) Resident #53 At approximately 01:30 PM on 01/08/23, a record review of the facility's Medication Administration Audit Report was conducted for Resident #53. The report was reviewed from 12/01/23 through 12/31/23 and found the following medications were administered late or missed: Nystatin External Cream 100000 UNIT/GM- Apply topically every shift for Moisture Associated Dermatitis for 14 days, scheduled at 7 AM and 7 PM: - 12/04/23 completed at 10:05 PM, 3 hours and 5 minutes late. - 12/05/23 completed at 1:15 PM, 6 hours and 15 minutes late, and 1:16 AM on 12/06/23, 6 hours and 16 minutes late. - 12/06/23 completed at 3:38 PM, 8 hours and 38 minutes late. 7 PM not given. - 12/08/23 completed at 11:45 AM 4 hours and 45 minutes late, and 10:06 PM, 3 hours…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-10 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to maintain professional standards of care for residents receiving dialysis. This was true for three (3) of three (3) residents reviewed under the care area of dialysis. Resident Identifiers: #4, #164 and #45. Facility Census: 199. Findings Included: a) Resident #4 On 01/09/24 at 11:30 AM, a record review was completed for Resident #4. The review found the resident received renal dialysis weekly on Tuesday, Thursday, and Saturday at 11:45 AM. The review also, found the resident had a port for dialysis and not an arteriovenous (AV) fistula. Resident #4 was interviewed on 01/10/24 at 9:00 AM. The resident was asked do they always keep hemostats available in case of an emergency. The resident responded, I have never seen any. On 01/10/24 at 9:10 AM, Licensed Practical Nurse (LPN) #101 was asked where are the hemostats kept for Resident #4? LPN #101 stated, I don't know .maybe in (Name of Assistant Director of Nursing (ADON) #184) office .I don't know what they are used for. On 01/10/24 at 9:25 AM, ADON #184 was interviewed.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and staff interview, the facility failed to maintain professional standards of practice during medication administration. These were random opportunities for discovery. Resident identifiers: #163, #161 and #28. Facility Census: 199. Findings included: a) Medication Cart On 01/10/24 at 8:36 AM, while observing medication administration on A Wing, Licensed Practical Nurse (LPN) #39 opened the medication cart. Upon opening the medication cart, three (3) pre-poured medications were observed. The first medication cup contained multiple pills inside and LPN #39 stated, those are for Resident #163 .he was in the bathroom. The second medication cup contained multiple pills inside and LPN #39 stated, Resident #161 was still sleeping. The third medication cup contained five (5) red, round pills inside, LPN # 39 stated, those are senna .I'll get rid of them. On 01/10/24 at 8:41 AM, the Assistant Director of Nursing (ADON) #132 was notified and observed the three pre-poured medication cups. ADON #132 stated, those should not be pre-poured and in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to ensure the call lights were within reach of Resident #92, #129 and #108 for safety measures. These were random opportunities of discovery. Resident identifiers: #92, #129 and #108. Facility Census: 199. Findings included: a) Resident #92 On 01/08/24 at 11:30 AM, an observation was made of the call light being on the floor by the wall in Resident #92's room. On 01/08/24 at 11:33 AM, the Administrator was notified and clipped the call light to the resident's blanket. b) Resident #129 On 01/08/24 at 11:50 AM, an observation was made of the call light being on the floor beside the bed in Resident 129's room. On 01/08/24 at 11:53 AM, the Administrator was notified and clipped the call light to the resident's fitted sheet. c) Resident #108 On 01/08/24 at 12:00 PM, an observation was made of the call light being on the floor by the wall in Resident #108's room. On 01/08/24 at 12:02 PM, the Administrator was notified and clipped the call light to the resident's fitted sheet. No further information was obtained during the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-28 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview, the facility failed to provide a dignified dining experience for Resident #160. This was a random opportunity for discovery. Resident Identifier: #160. Facility Census: 191. Findings Included: a) Resident #160 On 11/27/23 at 1:00 PM, Resident #160 was lying in bed. Licensed Practical Nurse (LPN) #170 was observed standing while feeding Resident #160. On 11/27/23 at 3:55 PM, the Director of Nursing (DON) was notified and confirmed the staff should not be standing while feeding a resident. No further information was obtained during the survey process.
- Potential for harm · Dcited before2023-11-28 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview, the facility failed to maintain appropriate infection control standards for the disposal of soiled linen. This was a random opportunity for discovery. Resident Identifier: #50. Facility Census: 191. Findings Included: a) Resident #50 On 11/28/23 at 9:13 AM, soiled linens were observed laying on the floor next to bed F-12A. On 11/28/23 at 9:15 AM, Nurse Aide (NA) #129 confirmed the soiled linens were laying on the floor. NA #129 stated, I'm getting ready to pick them up. On 11/28/23 at approximately 9:20 AM, the Director of Nursing (DON) was notified and confirmed soiled linens should not be on the floor. No further information was obtained during the survey process.
- Potential for harm · Ecited before2023-09-21 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview the facility failed to ensure a safe, functional, sanitary environment for residents. This had the potential to affect more than an isolated number of residents. Resident identifiers: #31, #53, and #56. Facility census: 192. Findings included: a) Throughout the survey from 09/18/23 - 09/21/23 various maintenance issues were observed in resident rooms and outside the rooms on the following halls: A, B, C, D, E, F and G. An observation of Resident #31 on 09/18/23 revealed her wheelchair was dirty. Dirt and debris were observed on the wheelchair. Observation of Resident #53 at 11:37 Am on 09/18/23 revealed cracked wheelchair arm. On 09/20/23 during the lunch meal Resident #56 dirty breakfast tray was observed in Resident #30's room. On 09/20/23 at approximately 3:00 PM a soiled tray transport cart with dirty trays was observed sitting in the dining room area of building two (2). The cart was open and trays were accessible to residents passing by. The soiled handling room was observed open at various times on 09/19/23 and 09/20/23. Soiled linen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-21 · tag F0676 — failed to keep up residents' daily-living abilities — patternEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, care plan review and minimum data set review the facility failed to ensure residents who needed assistance with activities of daily living (ADLs) received the assistance needed for good grooming and hygiene. Resident identifiers: #76, #129, #68, and #145, and #165. Facility census: 92. Findings included: a) Resident #76 During an observation on 09/20/23 at 2:30 PM Resident #76 was in bed with a sheet over him. Licensed Practical Nurse (LPN) #114 was administering the resident's medication. After leaving the room the surveyor commented to LPN #114 about the foul odor in the room. The LPN commented, I'm glad I'm not the only one who thought that he had an odor and needed a shower. Upon entering the room again Resident #76 was asked about getting a bath/shower and he said he would like to have one. b) Resident #145 On 09/20/23 at 1:00 PM Resident #145 was observed in bed and an observation of her feet revealed long toenails. She said she would like to have them cut. c) Resident #165 On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-21 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and observations the facility failed to make sure all scales in the building were calibrated to measure residents' weights. In the areas of Hall B and E areas of the facility. This affected 192 residents. Census: 192 Findings included: a) An observation was conducted on 09/18/23 at approximately 10:45 A.M. The Surveyor witnessed the scale in the C Hall was not working properly. The 750 ds (lobat) low battery code was given. The weight was not able to be read. The scale on E Hall displayed 0.6 lbs. (pounds) on the scale and the surveyor pushed Zero the scale out. The scale continued to read 0.6 lbs. This scale appeared broken and needs to be fixed. An observation was conducted on 09/18/23 at approximately 11:15 A.M. The surveyor witnessed and weighed themselves on the scale on G hall was not working properly. The scale was set at .2 lbs. Before weighing. An interview was conducted on 09/18/23 at approximately 10:40 A.M. with the Certified Nursing Assistant #148. He/she stated that the scale is down on C Hall. They were just calibrated a couple weeks ago. I'm not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-21 · tag F0802 — failed to prepare enough nourishing food — patternProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview the facility failed to ensure they had sufficient dietary staff to support the functions of the dietary department. This had the potential to affect residents on oral diets. Facility census: 192. Findings included: On 09/19/23 observations revealed lunch on A hall arrived at 1:30 PM. The dietary manager provided a meal service and tray cart delivery time schedule. According to the schedule the lunch service should have began at 12:40 PM on A hall and ended at 12:50 PM. According to the dietary manager the meal that was served for lunch on 09/19/23 was difficult to put on the resident plates. She said serving hot and cold foods together on the plate was difficult plus putting the lettuce and tomato for the hamburgers was a challenge because they do not put those items on the hamburger they lay them on the plate.
- Potential for harm · Ecited before2023-09-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews the facility failed to adhere to the standard infection control guidelines such as hand hygiene and resident hygiene. This affected 192 residents. Census: 192 Findings included: An observation was conducted 09/19/23 at approximately 10:00 A.M. revealed multiple dirty gloves were found at nurses stations. Certified Nursing Assistant computer areas revealed multiple dirty gloves. Surveyors witnessed multiple Certified Nursing Assistants taking off gloves and placing the soiled gloves in their pockets. An interview was conducted on 09/19/23 at approximately 10:15 A.M. with Certified Nursing Assistant he/she stated I will move the gloves, they know they should not place this here. An observation conducted on 09/19/23 at approximately 10:15 A.M. of the facility revealed many of the employees donning gloves and placing them in pockets without sanitizing. An observation conducted on 09/19/23 at approximately 10:18 A.M. of the facility revealed many of the staff members taking off gloves and not sanitizing hands. An observation was conducted on 09/19/23…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-21 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interview the facility failed to maintain all patient care equipment in safe operating condition. This practice had the potential to affect more than an isolated number of residents. Census: 192. Findings included: a) An observation was conducted on 09/18/23 at approximately 10:45 A.M. The Surveyor witnessed the scale on the D Hall was not working properly. The 750 ds lobat code (Low Battery) was given. The weight was not able to be read. The scale on E Hall displayed 0.6 lbs on the scale and the surveyor pushed zero the scale out. The scale continued to read 0.6 lbs. This scale was broken and needs to be fixed. An observation was conducted on 09/18/23 at approximately 11:15 AM The surveyor witnessed and weighed themselves on the scale which determined the E Hall was not working properly. The scale was set at 2 lbs. Before weighing. An interview was conducted on 09/18/23 at approximately 10:40 AM with the certified nursing assistant. He/she stated that the scale is down on C Hall. They were just calibrated a couple weeks ago. I'm not sure why they are not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview the facility failed to ensure residents were treated with dignity and respect. Observations were made of an that related to not respecting a residents dignity. This was a random opportunity for discovery. Resident identifier: #37. Facility census: 192. Findings included: a) On 09/21/23 at 6:15 AM a tour of the facility revealed Nurse Aide #181 sitting in Resident #37's room with feet propped up in a chair on a cell phone. On 09/2123 at 7:00 AM the Director of Nursing (DoN) indicated she was not pleased with the observation that was made and would be talking with the direct care staff regarding use of cell phone and being in a resident room on the phone when the resident is sleeping.
- Potential for harm · Dcited before2023-09-21 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to notify the resident's change of condition to the physician. This affected one (1) out of six (6) residents. Resident identifier: #195. Census 192. Findings included: a) Resident #195 A record review was conducted on 09/20/23 for Resident #195. The record review revealed the resident was transported to a local emergency department on 07/11/23 due to being unresponsive at 9:09 PM on 07/11/23. A record review for Resident #195 revealed the resident returned to the facility on [DATE] at 4:30 A.M. unresponsive. The record review revealed a progress note that stated, the resident would not open her eyes on verbal commands. The note said the resident remained in bed with eyes closed. she remains in bed with eyes closed. A record review was conducted on 09/20/23 at approximately 9:25 A.M. of Resident #195 it revealed the resident stood up and fell from her scoop chair at 3:25 P.M. on 07/12/23. There was no documentation the physician was notified of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$81,361 in federal fines across 4 penalties.
- $12,428 — penalty dated 2025-05-20
- $48,815 — penalty dated 2024-02-28
- $8,190 — penalty dated 2023-11-28
- $11,928 — penalty dated 2023-09-21
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to COMMUNICARE HEALTH — 110 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.2 | -1.2 vs chain |
| Health inspection | 1 of 5 | 2.7 | -1.7 vs chain |
| Staffing | 1 of 5 | 2.6 | -1.6 vs chain |
| Quality measures | 5 of 5 | 4.5 | +0.5 vs chain |
The other 109 homes this chain runs (chain average 3.2★, per CMS)
Showing 40 of 109; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| GROVES, DONNA | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | since 04/14/2023 |
| ROMEO, DOMINIC | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | since 04/01/2023 |
| STOLTZ, CHARLES | Individual | CORPORATE OFFICER | since 07/01/2022 |
| WILHEIM, RONALD | Individual | CORPORATE OFFICER | since 07/01/2022 |
| HEARTLAND MGT CO., LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/15/2025 |
| JARRELL, GREGORY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/11/2023 |
| MCBURNEY, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/14/2025 |
CMS files one row per role, so the 12 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 76% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.6M paid to related parties — landlords or management companies under common ownership — equal to about 14% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WV
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the West Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 515086. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.