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Regency at St. Clair Shores

22700 Greater Mack Avenue, St. Clair Shores, MI 48080 · For profit - Corporation · 146 certified beds · (586) 772-4300 Medicare & Medicaid certified

Call the home — (586) 772-4300 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0602) — cited May 20251 actual-harm citation1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$22,874 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (19% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited May 2025
  • it has 1 actual-harm citation
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $22,874 in federal fines (most recent 2024-01-03)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
21931 E 9 Mile Rd · (586) 443-4950 · Call to confirm hours
Pharmacy
22515 Greater Mack Ave · (586) 447-4368 · Call to confirm hours
Grocery
23415 Nine Mack Dr · (586) 774-7297 · Call to confirm hours
Park
22603 Carolina St · Typically dawn to dusk
Place of worship
22915 Greater Mack Ave · (586) 777-0215

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased6.4%10.8%15.4%better
Long-stay residents who lose too much weight6.1%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.5%0.8%0.9%better
Long-stay residents with a urinary tract infection0.3%1.5%2.0%better
Long-stay residents with depressive symptoms0.0%4.3%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.4%3.0%3.3%better
Long-stay residents whose ability to walk worsened16.8%12.0%16.1%typical
Long-stay residents on antianxiety or hypnotic medication13.8%19.4%18.9%better
Long-stay residents given the seasonal flu vaccine91.4%95.0%95.3%typical
Long-stay residents with pressure ulcers2.3%5.1%4.7%better
Long-stay residents with worsening bladder/bowel control26.8%20.0%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table11.1%14.8%17.1%better
Short-stay residents who newly got an antipsychotic medication1.5%1.1%1.4%typical
Short-stay residents given the seasonal flu vaccine89.5%79.5%79.4%better
Short-stay residents rehospitalized after admission31.9%24.0%22.6%worse
Short-stay residents with an outpatient ER visit8.3%11.7%12.0%better
Long-stay hospitalizations per 1,000 resident days2.651.841.67worse
Long-stay outpatient ER visits per 1,000 resident days0.611.641.80better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

60.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 344 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

60.2%U.S. median 51.5%
Got home and stayed home
10.0%U.S. median 10.7%
Went back to hospital
33.8%U.S. median 56.6%
Met the expected recovery
0.53U.S. median 0.31
Therapy hours / resident / day
0.29hours / resident / day
Physical therapy
0.21hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 33.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 145 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.53 therapist hours per resident per day in 2026Q1 — more than 84% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF60.2%CMS range 54.1–64.951.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.0%CMS range 7.3–13.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge33.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge36.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge48.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified95.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting99.4%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge92.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.1%CMS range 3.6–10.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.941.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.52
RN hours/ resident / day
1.15
LPN hours/ resident / day
1.98
Aide hours/ resident / day
3.64
Total nurse hours/ resident / day
0.25
RN hoursweekends
19.0%
Total nursing turnover
25.0%
RN turnover

How full it usually is: this home is certified for 146 beds and averages 136.1 residents a day — about 93% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.64 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.98 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.36 hrs/resident/day on weekends vs 3.76 on weekdays — 10% thinner on weekends. RN hours go from 0.62 to 0.25 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 19% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

4
deficiencies at the latest standard inspection (2025-08-06)
9
at the previous standard inspection (2024-06-27)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

29 citations, most serious first. The 12 most serious are shown; the remaining 17 are one tap away and print in full.

  • Actual harm · Gcited before2024-01-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This intake pertains to Intake MI00138670. Based on interview and record review, the facility failed to timely implement interventions or properly treat an existing pressure injury for one resident (R700) out of three reviewed for wounds, resulting in the hospitalization for debridement of the wound. Findings Include: A review of an Intake called into the State Agency noted the following, .Complainant states that facility neglected to properly treat the bedsore .complainant states the bedsore got progressively worse and the size of a grapefruit. Complainant states on [date] the resident was sent to the hospital for debridement . A review of the medical record revealed that R700 admitted into the facility on 5/12/2023 with the following diagnoses, Multiple Sclerosis and Dysphagia. A review of the Minimum Data Set assessment revealed a Brief Interview for Mental Status score of 12/15 indicating a slightly impaired cognition. R700 also required extensive two-person assist with bed mobility and transfers. Further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-01-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00140941 Based on interview and record review, the facility failed to provide two-person assistance during care for one resident (R712) out of one reviewed for falls, resulting in a fall from bed and death. Findings Include: A review of an incident and accident report dated [DATE] revealed the following, Nursing Description: CENA (Certified Nursing Assistant) was in Resident's room to provide care. While CENA was at the sink [they] heard a loud thump. CENA went back to Resident's bed and saw that [R712] was lying on the floor. CENA informed Writer that Resident was on the floor. Writer observed Resident lying on the floor on [their] right side on the left side of [their] bed with [their] head slightly under the bed frame. Writer asked Resident did [they] roll out of bed on [their] own, Resident stated yes with a head shake. Prior to fall, Resident was last seen at approximately at 2:00 am lying in [their] bed sleeping with call light within reach. Resident Description: Writer…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Fcited before2025-08-06 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to respond to call lights in a timely manner for 11 residents (R47, R110, and a confidential group of nine residents) out of 11 residents reviewed for call lights. Findings include: R110 On 8/4/25 at 10:03 AM, R110 revealed “This place is short of help on nights, everyone knows we are short, it doesn't get better, it gets worse, not recently getting showers”. R110 further revealed once they were in bed, no one checked on them all night. R110 further explained when they put on their light, staff would take a long time to come, then turn it off and go out without addressing their needs. R110 reported finally in the morning the staff got them up. On 8/4/25 at 2:15 PM, another resident approached and indicated they were looking for a surveyor. This resident then related that on the weekend, R110, was calling out very early in the morning around 5:45 AM. This went on for quite some time when that resident finally got up to see what the problem…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to treat one resident (R24) of one resident reviewed with dignity and respect. Findings include: On 8/05/2025 at 9:30 AM, the surveyor was standing at the Station 1 Unit C nurse's station when R24 stopped and engaged in conversation and asked for two cups of ice from the surveyor. R24 was advised to ask an unidentified staff member, later identified as Licensed Practical Nurse A (LPN A) for assistance as she sat at the nurse's station looking at her phone. On 8/05/2025 at 9:32 AM, R24 was observed wheeling toward LPN A, and politely asked her for two cups of ice. LPN A appeared visibly annoyed by R24's request by barely providing eye contact with the resident and sounded curt and dismissive as she indicated that someone else would be around for them to obtain the request. R24 rolled away from LPN A as they waited for another staff member to appear and assist them.On 8/05/2025 at 9:34 AM, the surveyor approached LPN A and asked her why she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-06 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to develop or revise care plans for two residents (R11, and R13) of three residents reviewed for care plans. Findings include:R11On 8/4/25 at 10:47 AM, R11 was observed to have a PEG (Percutaneous Endoscopic Gastrostomy [feeding tube]), visible under their t-shirt. R11 indicated it was currently not being used. A review of the Electronic Medical Record (EMR) revealed R11 was admitted to the facility on [DATE] with the following relevant diagnoses: Myasthenia Gravis (autoimmune disorder causing weakness in voluntary muscles, affecting communication between nerves and muscles), Moderate Protein Calorie Malnutrition, Renal Dialysis, Dysphagia (difficulty swallowing), and Gastrostomy Insertion (PEG tube). Further record review revealed a Brief Interview for Mental Status (BIMS) score of 15/15 indicating intact cognition. R11 required supervision/touching assistance for Activities of Daily Living (ADLs). R11 was independent with mobility using a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-06 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide psychotropic medications in a timely manner for one resident (R80) of one reviewed for pharmacy services. Findings include: On 8/04/2025 at 2:10 PM, R80 was observed in their room and asked about their time spent in the facility. R80 explained they are prescribed a lot of medications, and their guardian had expressed concerns about them not obtaining a shot when they were supposed to.A review of R80's medical record revealed they were admitted into the facility on 4/11/25 with diagnoses that included Schizoaffective Disorder, Anxiety Disorder, and Other Recurrent Depressive Disorders. Further review revealed the resident was cognitively intact and required supervision for activities of daily living (ADL's).Further review of R80's medical record revealed the following: Abilify Maintena (extended-release psychotropic injection is used to treat Schizophrenia and Bi-Polar Disorder) Intramuscular Prefilled Syringe 400 MG (milligrams) Inject 400 mg intramuscularly one time a day starting on the 19th and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-29 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to Intakes MI00153087 and MI00153316. Based on observation, interview, and record review the facility failed to prevent incidents of misappropriation of narcotic pain medication for four residents (R901, R902, R903, R904) of four residents reviewed for misappropriation of property. Findings include: A review of a complaint submitted to the State Agency (SA) revealed the following, .The first few nights [R901] was a resident [at] this facility [they] complained about not receiving medication. When I had the phone conference with the social workers. I believe someone in the room indicated that [R901] was given meds at 9pm and again 5am. But doses was [were] missing in between those times .May 14th [R901] called indicating, [they hadn't] received pain medicine since 5 PM the previous day, which was May 13th . The nurse indicated that they have to put in a request for more medication . R901 On 5/29/25 at 9:17 AM, R901 was interviewed via phone and explained that following back surgery, they were admitted into the facility with severe pain, which was not resolved…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation is pertaining to Intake MI00151818. Based on interview and record review, the facility failed to schedule and coordinate follow up appointments as recommended for one resident (R700) of one resident reviewed for coordination of care. Findings include: A record review on 4/15/25 revealed R700 was admitted into the facility on 3/12/25 with diagnoses that included Malignant Otitis Externa (unspecified ear), Acute Osteomyelitis, Cholesteatoma of External Ear, Chronic Obstrctive Pulmonary Disease and Heart Failure. Per the clinical discharge summary from the hospital, it was recommended R700 followup with physician for Otolaryngology (ear specialist) Surgery within 3-7 days and Urology (for urinary retention) within one week. Further review with nursing staff about the process of following up with appointments revealed the scheduler/central supply person (Staff A) is responsbile for making the appointments. Further record review revealed on 4/1/25, R700 was discharged to hospital per family request due to bleeding from nose and ears. On 4/15/25 at 12:15 PM, an interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00146820. Based on observation, interview and record review, the facility failed to ensure resident safety for one (R800) of one resident resulting in a fall with bruising. Findings include: R800 was admitted [DATE] with medical diagnoses of hypertension, cerebral vascular accident (stroke) with left hemiparesis, cerebral edema, falls, seizure disorder, hyperlipidemia, left auricular hematoma, obesity, osteoarthritis, and coronary artery disease. R800's Basic Interview for Mental Status is a 12/15 indicating moderate cognitive impairment. On 9/11/24 at 10:23 AM, a phone call to the (Patient Representative) PR, revealed R800 sustained bruising of head, ribs, and elbow without any permanent injuries. The PR further revealed R800 was also found to have pneumonia and a urinary tract infection. The PR revealed R800 had fluid removed from lungs and was on antibiotics for the urinary tract infection. The PR further revealed R800 was now residing in an alternative facility. A record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2024-06-27 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a comprehensive care plan for an abdominal drainage tube was initiated within 48 hours of admission for one (R340) of one residents reviewed for care plans. Findings include: On 6/25/2024 at 9:20 AM, observed R340 sitting bedside in a wheelchair in a private room. R340 was noted with an ostomy bag showing from the bottom of the resident's shirt. R340 also had a drainage tube from the mid lower abdomen connected to a drain (a collection device that provides continuous suction to remove excess fluid). The collection device was hanging on R340's walker. On 6/25/2024 a record review revealed there was not a physician order or comprehensive care plan that included care of the drainage tube. On 6/26/2024 at 12:11 PM, R340 revealed the ostomy bag was changed last night but the drainage bag was not emptied. On 6/27/1014 at 11:35 AM, R340 related their drain had not been emptied until they emptied it at 4 PM last evening. On 6/27/2024 at 12:00 PM an interview with the DON revealed the expectation that the drain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-27 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident was involved in they're plan of care and care conference meetings for one (R20) out of one residents reviewed for care planning meetings. Finding include: On 06/25/24 at 10:14 AM, R20 stated, they have a guardian they have never met, and they don't know how long they've been in the facility or what their plan of care is. R20 was asked if they had ever attended their care conferences. R20 explained they don't know anything about care conferences and they have never attended. On 06/26/24 at 1:15 PM, during the resident council meeting R20 indicated again they are not sure who their guardian is and they don't know what happened to their apartment and belongings before coming to the facility. R20 also indicated they don't have access to their money or able to purchase things they may need. On 06/27/24 at 7:57 AM, R20 was observed in bed. R20 was observed indicated they had a new piece of paper on their overbed table that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide timely incontinence care for dependent residents resulting in moisture associated skin damage (MASD) for one (R110) out of one resident reviewed for incontinence care. Findings include: R110 On 06/25/24 at 1:13 PM, R110 was observed lying in bed on their back. An interview was conducted with R110 at that time. R110 explains they previously had a left leg amputation and cannot walk. R110 states the staff will only occasionally get them up into a chair but even when they do get them out of bed they leave them sitting up for a long period of time. R110 explains they developed a fungal rash on their buttocks from being left wet. R110 explained that wound care sees them once per week and ordered a powder and a cream for the rash but explained the staff cannot find the powder or the cream so they have not been using it. R110 explained they had to buy their own cream and keep it in their drawer. R110 explained the midnight shift does not check on them until 5:30 in the morning. On 06/26/24 at 08:36 AM and at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 17 citations
  • Potential for harm · Dcited before2024-06-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation has two Deficient Practices. Deficient Practice Statement #1. Based on observation, interview and record review, the facility failed to initiate care orders and monitor an accordion drainage device (a collection device connected to a drain that allows for continuous suction) for one of one (R340) residents reviewed for care. Findings include: On 6/25/2024 at 9:20 AM, R340 was observed in room sitting at bedside in chair. R340 was observed to have an ostomy bag hanging below the shirt hem and with a drain, also visible below shirt hem connected to an accordion drainage system. R340 revealed they and a fissure between the bowel and bladder, that caused an abscess that is being drained. R340 revealed they were admitted after having had surgery and receiving a temporary ostomy. R340 also revealed there was an abdominal abscess that was being drained into an attached bag, R340 revealed no one had emptied the drain since leaving the hospital. It currently contained 40 ml (milliters) of medium brown,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to change a pressure ulcer dressing for one resident (R44) out of eight reviewed for pressure ulcers. Findings include: On 6/25/24 at 9:22 AM, R44 was observed in bed asleep with their breakfasts tray on the bedside table. On 6/26/24 at 8:33 AM, R44 was observed in their wheelchair with their meal. R44 reported no issues. On 6/57/24 at 8:11 AM, a Concern Party (CP) revealed, they were concern about the care that R44 has received at the facility. The CP explained, R44 has developed a pressure ulcer and they are not doing the wound care treatments as ordered. On 6/27/24 at 8:28 AM, R44 was observed in the bed. A skin observation was made. R44's right hip was observed with a skin wound area of approximately 1.5 inches x 1 inch oval. The wound was uncovered and had no trace of any cream/treatment. The CP reported they notified R44's assigned nurse the wound was not covered. The assigned nurse was observed to enter the room with a wound treatment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-27 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to apply prafo boots (custom-fitted device that can help manage ankle/foot anomalies) to two residents (R77 and R20) out of two residents reviewed for range of motion. Findings include: R77 On 06/25/24 at 10:36 AM, R77 was observed in bed. Prafo boots were observed on the floor next to the dresser. On 06/26/24 at 08:49 AM, R77 was observed in bed eating breakfast with the prafo boots noted on the floor. R77 was asked if they wear the boots, R77 explained, they wear the boots when the staff put them on. R77 said the staff put the boots on several times per month. R77 was observed to reference their phone and then stated the last time therapy worked with them was May 6, 2024 and they put the boots on at that time. On 06/27/24 at 09:35 AM, R77 was observed in bed with their prafo boots observed on the floor next to the dresser. On 06/26/24 at 02:20 PM, during an interview, Physical therapist (PT H) was asked about R77's therapy. PT H explained,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-27 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, facility failed to properly label medications with resident identifier or open date in two of four medicaiton carts. Findings include: On 06/26/24 at 9:37 AM, the Superior Wing medication cart was reviewed with Licensed Practical Nurse (LPN) G. Two Trelegy Ellipta inhalers were observed not labeled with a resident identifier. LPN G reported they label the inhaler they open with the name of the resident and the date opened. On 06/26/2024 at 12:30 PM, the medication cart for the C200 wing was reviewed with LPN B. There was a Breo inhaler labeled with a resident name on the box, but not a date when opened. There was also a bottle of Humalog Insulin that did not have an open date on vial or on box. On 6/27/2024 at 12:00 PM, a interview with the Director of Nursing (DON) revealed their expectation is medication open dates should be on the medication container. Review of the Medication Storage Guidance revealed Multiple-Dose Vials for Injection should be Date when opened and discard unused portion after 28 days. Review of the Medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-27 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain infection control standards regarding hand hygiene, cleaning vital signs equipment (blood pressure, pulse oximeter) between residents, and cleaning the top of an insulin vial prior to drawing up insulin. Findings include: On 6/26/24 at 9:00 AM, Licensed Practical Nurse (LPN) B was observed preparing medication administration for a resident. LPN B completed preparation and with medications, glucometer, and alcohol pads on a foam tray, pulling the blood pressure machine, LPN B entered the residents room and took vital signs. LPN B put on gloves and obtained a blood sample for glucometer testing. LPN B then gave the resident they're medications and insulin dose. LPN B removed the gloves, and with glucometer on foam tray, pulled the blood pressure machine into the hallway. LPN B did not perform hand hygiene or was not observed sanitizing the glucometer, blood pressure machine or pulse oximeter after use. On 6/26/24 at 9:45 AM, LPN B was observed preparing medication for a second resident. When…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-03 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00140941. Based on interview and record review, the facility failed to update the care plan with an immediate intervention following a fall for one resident (R712) out of one reviewed for falls. Findings Include: A review of an incident and accident report dated [DATE] revealed the following, Nursing Description: CENA (Certified Nursing Assistant) was in Resident's room to provide care. While CENA was at the sink [they] heard a loud thump. CENA went back to Resident's bed and saw that [R712] was lying on the floor. CENA informed Writer that Resident was on the floor. Writer observed Resident lying on the floor on [their] right side on the left side of [their] bed with [their] head slightly under the bed frame. Writer asked Resident did [they] roll out of bed on [their] own, Resident stated yes with a head shake. Prior to fall, Resident was last seen at approximately at 2:00 am lying in [their] bed sleeping with call light within reach. Resident Description: Writer asked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-03 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citaiton pertains to Intake MI00141641. Based on interview and record review, the facility failed to monitor and administer Vancomycin (antibiotic) for one resident (R703) out of two reviewed for medication administration. Findings Include: A review of a Intake called into the State Agency revealed the following, The complainant states [R703's] discharge paperwork from the hospital states[R703]is supposed to receive Vancomycin 2x per day .complainant states the facility doctor changed the order in the computer but changed it on the wrong medication and the staff began administering [R703's] Vancomycin 3x per day. On 1/2/2024 at 10:09 AM, a phone interview was conducted with R703. R703 stated that the facility was trying to give them Vancomycin three times a day instead of two as the hospital discharge paperwork stated. R703 stated that when they realized what was going on, they began to refuse the third dose. R703 stated that the facility clinical staff also never completed a Vancomycin Trough (blood test…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-04-19 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure food items were dated and discarded when expired, and failed to maintain sanitary conditions in the kitchen. This deficient practice had the potential to affect all residents that consume food from the kitchen. Findings include: On 4/17/23, during an initial tour of the kitchen with Certified Dietary Manager (CDM) C between 8:50 AM-9:20 AM, the following items were observed: In the walk-in cooler, there was a tray of undated egg salad sandwiches, a pan of undated cooked chicken wings, a pan of tuna salad dated 4/12-4/14, and an opened package of hot dogs dated 4/10-4/16. CDM C confirmed the items should have been dated. According to the 2017 FDA Food Code section 3-501.17: Ready-to-eat, potentially hazardous food prepared and held in a food establishment for more than 24 hours shall be clearly marked to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded when held at a temperature of 41…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-19 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to promote a dignified existence and value residents' private living space, for four residents (R26, R29, R97, and R233), residents residing on the second floor (Glen Lake unit), as well as a confidential group (Resident Council) of 10 residents, resulting in diminished quality of life, and resident feelings of frustration, dissatisfaction, and decreased self-worth. Findings include: On 4/17/23 at 9:11 AM, during the initial tour, R26 expressed concern about the aides who provide care at the facility. R26 appeared very thin and frail. R26 stated, They turn and jam you .They've been here long enough, they just don't care .They push you really hard and fast. A review of R26's comprehensive nursing assessment dated [DATE] revealed that the resident requires the assistance of one staff member for most activities of daily living (ADLs). R26's Brief Interview for Mental Status (BIMS) assessment dated [DATE] indicated that the resident is severely…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-19 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to serve food in a palatable manner and at the preferred temperature for seven residents (R14, R18, R22, R29, R76, R77, and R236) of seven residents reviewed for food palatability, resulting in dissatisfaction during meals. Findings include: Resident #76 (R76) On 4/18/23 at 9:45 AM, R76 was interviewed regarding food palatability at the facility and stated, The food is cold and they run out of coffee. On 4/18/23 at 4:12 PM, R76 was further interviewed regarding food palatability at the facility and stated, This is the first day since I've been here that I've received warm food. The state's in the building. On 4/18/23 at 4:45 PM, a review of R76's electronic medical record (EMR) revealed that R76 was admitted to the facility on [DATE] with diagnoses that included, Fracture of right femur and Hypertension. R76's most recent quarterly Minimum Data Set assessment (MDS) dated [DATE] revealed that R76 had an intact cognition. Resident #22 (R22) On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-19 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based upon observation, interview and record review, the facility failed to identify and accommodate the resident's shower preference and frequency for one (R117) of six residents reviewed for bathing resulting in resident dissatisfaction with bathing care. Findings include: Review of the facility record for R117 revealed an admission date of 12/16/22 with diagnoses that included Cerebral Infarction with Left Hemiplegia, Muscle Weakness, Polyneuropathy and Depression. The Minimum Data Set (MDS) assessment dated [DATE] indicated R117 required Moderate Assistance with bathing, bed mobility and transfers. The Brief Interview for Mental Status (BIMS) Assessment score was 15 which indicated intact cognition. On 04/17/23 at 12:34 PM, R117 reported that they have not been getting their showers. R117 reported their showers are scheduled on Monday and Thursday afternoons and that it often isn't done. R117 reported that when the bathing is completed it is almost always a bed bath rather than a shower. When asked what…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-19 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain a homelike environment as exhibited by soiled carpet in multiple areas, for 2 residents (R69, and R2) of 132 residents who reside in the facility and 10 confidential group council members, resulting in resident dissatisfaction with living space. Findings include: On 4/17/23 at 9:11 AM, the carpet in room A201 near bed 2 was observed with a brown discolored area. The carpet in room A206 was observed to be soiled in multiple areas. On 4/17/23 at 9:37 AM, a large soiled area was observed on the carpet in room A214. One resident was noted to be occupying the room. On 4/17/23 at 10:17 AM, the carpet in room A207 was observed to be soiled in multiple areas. Two residents were noted to be occupying the room. On 4/17/23 at 11:05 and 11:13 AM, during an interview, R69 was observed to have a urinary catheter collection bag hanging from the right side of their bed frame. The bag contained amber-colored urine, and the carpet directly underneath the bag was observed with a large (dry) yellow/brown stain. R69's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-19 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide documentation of notice of bed hold policy upon transfer to the hospital for one sampled resident (R130) of one resident reviewed for transfers, resulting in the potential for residents and/or resident representatives not being aware of the facility bed hold policy. Findings include: On 4/18/23 at 1:06 PM, a review of R130's medical record noted, R130 was readmitted to the facility on [DATE] and discharged to the hospital on 3/13/23, with diagnoses of Displaced Bimalleolar Fracture of Right Lower Leg, Bipolar disorder, Anxiety disorder, Major Depressive disorder, Parkinson disease, and Panic disorder. Further record review documented, 3/13/2023 22:32 (10:32 PM) Nurses Note Text: Resident is currently on 15 minute visual checks. at 10pm resident was in [R130's] wheelchair going through [R130's] drawers. resident then states I'm getting dressed. I'm getting out of here. writer convinced resident to get back into bed. Writer called Universal for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-19 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the documentation of a nursing assessment post-catheter dislodgement for one resident (R129) of one reviewed for catheters, resulting in the potential for a delay in care or unmet acute care needs. Findings include: A review of R129's record revealed that the resident was admitted into the facility on 3/31/23 with medical diagnoses of Metabolic Encephalopathy (acute brain dysfunction), Obstructive and Reflux Uropathy, Urine Retention, Parkinson's Disease, and Dementia. Further review revealed that the resident is severely cognitively impaired and indicated that the resident is supposed to have an indwelling urinary catheter. On 4/17/23 at 9:20 AM, R129 was observed sitting in bed, eating breakfast. When queried regarding their catheter, R129 stated that they've had one for a few months. Observation of the resident, resident's bed, and surrounding area did not reveal indication that the resident currently had a catheter. On 4/17/23 at 9:23 AM, Registered Nurse (RN) L was interviewed and queried if R129…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-19 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to Intake MI00134789. Based on observation, interview, and record review, the facility failed ensure the consistent provision of fresh drinking water, affecting three residents (R2, R53, and R69), residents residing on the second floor, as well as a confidential group (Resident Council) of 10 residents, resulting in resident dissatisfaction and the potential for dehydration or fluid imbalance. Findings include: A complaint submitted to the State Agency was reviewed and included the following: Complainant states the resident is not being given fresh water timely. On 4/17/23 at 9:45 AM, during the initial tour, R53 stated their only complaint was that they did not get enough ice water. No water was observed on the resident's side of the room at this time. On 4/17/23 at 11:13 AM, both R2 and R69 were observed to have no fresh water accessible to them in their room. R69 thought perhaps staff was getting some fresh waters ready, but was unsure. R2 did not have anything to drink available to them on their side of the room. On 4/17/23 at 11:34 AM, the resident in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-19 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #14 (R14) On 4/18/23 at 9:08 AM, R14 was interviewed about their care at the facility and stated, We need more staff around here. On 4/19/23 at 11:38 AM, R14 was further interviewed about staffing at the facility and indicated that they frequently waited thirty minutes or more for their call light to be answered by staff. R14 indicated that toileting assistance was their main concern. R14 indicated that they frequently did things themselves without assistance due to long call light wait times. R14 stated, It makes me angry. On 4/19/23 at 11:47 AM, a review of R14's electronic medical record (EMR) revealed that R14 was admitted to the facility on [DATE] with diagnoses that included, Traumatic subdural hemorrhage (Bleeding and pressure inside the skull) and Psychotic disorder with delusions. R14's most recent quarterly minimum data set assessment (MDS) dated [DATE] revealed that R14 had an intact cognition and required extensive assistance to supervision for all activities of daily living (ADLs) other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-06-27 · tag F0574 — widespread
    The resident has the right to receive notices in a format and a language he or she understands.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to post ombudsman contact information in an accessible area affecting all 124 residents that reside in the facility. Finding include: On 06/26/27 at 1:15 PM, the attendees of the resident council meeting were asked if they knew who their ombudsman was and how to contact them. None of the meetings' attendees knew who their ombudsman was, how to contact them, and they denied seeing any postings of the information in the facility. On 06/27/24 at 08:53 AM, during an interview when the Activities Director (AD O) was asked if they knew who the facility's ombudsman was, AD O explained they did not know who the ombudsman was and had never seen them. When AD O was asked if the ombudsman contact information was posted in the facility AD O responded they have worked at the facility for two years and did not know if it is posted and had never seen it. AD O explained they gave the residents the ombudsman contact information they had obtained from another facility where they were previously employed. On 06/27/24 at 09:21 AM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$22,874 in federal fines across 1 penalty.

  • $22,874 — penalty dated 2024-01-03

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to CIENA HEALTHCARE/LAUREL HEALTH CARE — 81 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 52.8+1.2 vs chain
Health inspection 4 of 52.5+1.5 vs chain
Staffing 4 of 53.2+0.8 vs chain
Quality measures 4 of 54.0≈ chain avg
The other 80 homes this chain runs (chain average 2.8★, per CMS)
1 of 5Aria Nursing and RehabilitationLansing, MI 1 of 5Autumnwood of McBainMcBain, MI 1 of 5Christian Park Health Care CenterEscanaba, MI 1 of 5Courtney ManorBad Axe, MI 1 of 5Ely ManorAllegan, MI 1 of 5Kith HavenFlint, MI 1 of 5Laurels Of Norworth TheWorthington, OH 1 of 5Laurels Of West Carrollton TheWest Carrollton, OH 1 of 5Laurels Of West Columbus, TheColumbus, OH 1 of 5Notting Hill of West BloomfieldWest Bloomfield, MI 1 of 5Regency at FremontFremont, MI 1 of 5Regency at JacksonJackson, MI 1 of 5Regency at TroyTroy, MI 1 of 5Regency at WaterfordWaterford, MI 1 of 5Regency at Whitmore LakeWhitmore Lake, MI 1 of 5Royalton Manor, LLCSt Joseph, MI 1 of 5The Laurels Of HeathHeath, OH 1 of 5The Laurels Of Walden ParkColumbus, OH 1 of 5The Laurels of GalesburgGalesburg, MI 1 of 5The Laurels of HudsonvilleHudsonville, MI 1 of 5The Manor of NoviNovi, MI 2 of 5Laurels Of Athens, TheAthens, OH 2 of 5Laurels Of Mt Vernon TheMount Vernon, OH 2 of 5Laurels Of Steubenville TheSteubenville, OH 2 of 5Regency At Bluffs ParkAnn Arbor, MI 2 of 5Regency at CheneDetroit, MI 2 of 5The Laurels Of GahannaColumbus, OH 2 of 5The Laurels Of KetteringKettering, OH 2 of 5The Laurels Of University ParkRichmond, VA 2 of 5The Laurels Of Willow CreekMidlothian, VA 2 of 5The Laurels of BedfordBattle Creek, MI 2 of 5The Laurels of ChathamPittsboro, NC 2 of 5The Laurels of ColdwaterColdwater, MI 2 of 5The Laurels of Forest GlennGarner, NC 2 of 5The Manor of Farmington HillsFarmington Hills, MI 2 of 5Willowbrook ManorFlint, MI 3 of 5Autumnwood of DeckervilleDeckerville, MI 3 of 5Boulevard Temple Care Center, LLCDetroit, MI 3 of 5Brittany ManorMidland, MI 3 of 5Hamilton Respiratory and Nursing CenterHamilton, OH

Showing 40 of 80; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
QAZI, MOHAMMADIndividualCORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 06/01/2001
KHAN, ANISIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/01/2001
CIENA HEALTHCARE MANAGEMENT INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/24/2025
DEAN, FLORAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
JARACKAS, JOSEPHIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/23/2016

CMS files one row per role, so the 12 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$19.9M
Net patient revenuemost recent cost report
+2.4%
Operating marginrevenue minus expenses
$3.1M
Related-party expense16% of expenses
Who pays — share of resident-days
Medicaid 0%Medicare 14%Other / private 86%

This home reported $3.1M paid to related parties — landlords or management companies under common ownership — equal to about 16% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$401per resident / day
operating cost
$12,202per month
≈ monthly operating cost
$411per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235319. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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