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Royalton Manor, LLC

288 Peace Blvd, St Joseph, MI 49085 · For profit - Corporation · 123 certified beds · (269) 556-9050 Medicare & Medicaid certified

Call the home — (269) 556-9050 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0604) — most recent Apr 20253 actual-harm citations$173,966 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0604) — most recent Apr 2025
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (56) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $173,966 in federal fines (most recent 2025-04-16)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • about 20% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
3950 Hollywood Rd · (269) 556-1990 · Call to confirm hours
Pharmacy
2547 M 139 · (269) 927-8635 · Call to confirm hours
Grocery
4039 Hollywood Rd · (269) 429-9661 · Call to confirm hours
Park
451 Zollar Dr · (269) 925-3177 · Typically dawn to dusk
Place of worship
404 E Glenlord Rd · (269) 429-4941

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased28.6%10.8%15.4%worse
Long-stay residents who lose too much weight5.8%5.4%5.4%typical
Long-stay residents with a catheter left in their bladder0.8%0.8%0.9%typical
Long-stay residents with a urinary tract infection0.6%1.5%2.0%better
Long-stay residents with depressive symptoms3.7%4.3%6.5%better
Long-stay residents who were physically restrained0.3%0.1%0.1%worse
Long-stay residents with falls causing major injury3.6%3.0%3.3%typical
Long-stay residents whose ability to walk worsened37.8%12.0%16.1%worse
Long-stay residents on antianxiety or hypnotic medication17.4%19.4%18.9%typical
Long-stay residents given the seasonal flu vaccine93.3%95.0%95.3%typical
Long-stay residents with pressure ulcers7.1%5.1%4.7%worse
Long-stay residents with worsening bladder/bowel control28.5%20.0%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table7.3%14.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine59.0%79.5%79.4%worse
Short-stay residents rehospitalized after admission25.3%24.0%22.6%worse
Short-stay residents with an outpatient ER visit6.9%11.7%12.0%better
Long-stay hospitalizations per 1,000 resident days2.801.841.67worse
Long-stay outpatient ER visits per 1,000 resident days1.331.641.80better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

35.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 40 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

35.4%U.S. median 51.5%
Got home and stayed home
9.8%U.S. median 10.7%
Went back to hospital
70.8%U.S. median 56.6%
Met the expected recovery
0.26U.S. median 0.31
Therapy hours / resident / day
0.16hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Met the expected recovery: 70.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 24 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 36% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF35.4%CMS range 26.5–51.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.8%CMS range 6.8–14.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge70.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge33.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge70.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified88.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.3%CMS range 3.5–12.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.031.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.77
RN hours/ resident / day
0.69
LPN hours/ resident / day
1.83
Aide hours/ resident / day
3.29
Total nurse hours/ resident / day
0.46
RN hoursweekends
44.6%
Total nursing turnover
58.3%
RN turnover

How full it usually is: this home is certified for 123 beds and averages 112.5 residents a day — about 91% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.29 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.77 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.83 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.77 hrs/resident/day on weekends vs 3.50 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 0.89 to 0.46 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 45% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2025-04-16)
20
at the previous standard inspection (2024-04-03)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

56 citations, most serious first. The 13 most serious are shown; the remaining 43 are one tap away and print in full.

  • Actual harm · G2025-04-16 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident was free from physical restraints imposed for the purpose of convenience in 1 of 1 resident (Resident #11) reviewed for restraints, resulting in the restriction of mobility, episodes of anxiety and frustration, a potential for decline in physical functioning, and an increased risk of injury. Findings include: Review of Physical restraint in older people: an opinion from the Early Career Network of the International Psychogeriatric Association, October 2023, www.researchgate.net , revealed: .The fundamental rationale for employing physical restraints is ostensibly to ensure the safety of the patient .common justi?cations for resorting to physical restraints include: . To reduce the risk of falls or accidents in ambulant patients with safety concerns .These well-intended motives, however, are not supported by the evidence. On the contrary, many studies show that restraints do not prevent falls and can instead increase the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-10-03 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00147013 Based on observations, interview, and record review the facility failed to provide prompt medical care after a fall for 1 (Resident #100) of 4 residents reviewed for falls resulting in Resident #100 experiencing significant pain, suffering, and a delay in emergent care after a fall with fracture. Findings include: Resident #100 Review of an admission Record revealed Resident #100, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: age-related osteoporosis (disease that causes the bones to become weak and more likely to break), alzheimer's disease (disease that causes loss of cognitive abilities), fracture of pelvis, and falls. Review of a Minimum Data Set (MDS) assessment for Resident #100, with a reference date of 7/17/24 revealed a Brief Interview for Mental Status (BIMS) score of 99 which indicated Resident #100 was unable to complete the assessment. Section E of the MDS revealed Resident #100 did not reject care during the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-04-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00137836 Based on observation, interview, and record review the facility failed to prevent the development of and worsening of pressure ulcers in 2 resident (Resident #9 and Resident #13) of 2 residents reviewed for pressure ulcers resulting in the development of (3) facility acquired pressure ulcers and the worsening of existing pressure ulcer. Findings include: Resident #9 Review of an admission Record revealed Resident #9 had pertinent diagnoses which included: type 2 diabetes, and peripheral vascular disease (the narrowing of blood vessels away from the heart in arms and legs), and cerebellar stoke syndrome (when circulation to the cerebellum (part of the brain) is impaired (blocked)). Review of a Minimum Data Set (MDS) assessment for Resident #9, with a reference date of 1/4/24 revealed a Brief Interview for Mental Status (BIMS) score of 8/15 which indicated Resident #9 was moderately cognitively impaired. Review of Progress Notes for Resident #9 dated 8/22/23 at 12:05…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-03-19 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure 1.) the published menu was served as planned, 2.) residents were informed of the menu change in advance and 3.) the Registered Dietitian (RD) was notified about these menu changes resulting in the potential for all residents that consume food from the kitchen to be dissatisfied with their meal service and for meals to not be nutritionally adequate.Findings include:Review of the menu posted outside the main dining room on 3/18/2026 revealed Lunch: BBQ Chicken, Macaroni and Cheese, Collards, Corn Bread, Sweet Potato Pie.Review of the menu spreadsheet provided by the facility revealed Lunch: BBQ Chicken, Macaroni and Cheese, Collards, Corn Bread, Sweet Potato Pie.During an observation in the kitchen on 3/18/2026 at 1:30 PM, the test lunch tray was noted to have green beans and no collard greens. During an interview on 3/18/2026 at 1:35 PM, Dietary Manager (DM) M stated that she didn't have collard greens to serve at lunch so she substituted green beans. When asked if this substitution was approved by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-19 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure 1.) hairnets were worn in the kitchen and 2.) desserts from the kitchen were covered that were transported across the facility, resulting in the potential for increased risk of foodborne illness and contamination of food. Findings include: During an observation on 3/18/2026 at 1:25 PM in the memory care unit, a dietary aide brought a black cart from the kitchen carrying 6 resident trays. All 6 resident trays had dessert (sweet potato pie) on the tray and they were not covered and were exposed to air. Then, at 1:30 PM, another black cart was brought in from the kitchen and 3 resident trays had desserts and they were not covered and were exposed to air. During an observation on 3/19/2026 at 12:30 PM, Dietary Manager (DM) M walked across the kitchen without a hairnet on and to the door to help a staff member that requested orange juice and milk for a resident. DM M went back to the kitchen without a hairnet on, didn't wash her hands and retrieved orange juice and milk for the staff. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-19 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure dignity with dining for 1 (Resident #110) of 3 residents reviewed for dignity with dining resulting in Resident #110 taking another resident's meal and consuming it.Findings include:Resident #110 Review of an admission Record revealed Resident #110 was a male who was originally admitted to the facility on [DATE] and had pertinent diagnoses which included: alzheimer's disease (a progressive neurodegenerative disorder that primarily affects memory, thinking, and behavior), type 2 diabetes (a chronic condition characterized by insulin resistance and high blood sugar levels), and anxiety.Review of a Minimum Data Set (MDS) assessment for Resident #110, with a reference date of 2/18/26 revealed Functional Abilities as dependent for eating, indicating a helper does all of the effort, Resident does none.Review of Kardex (a concise patient information system used by nurses to quickly reference and organized key details about resident needs)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intakes #2628754 and #2727216.Based on observation, interview, and record review, the facility failed to monitor the effectiveness of post elopement interventions for 1 resident (Resident #100) of 3 residents reviewed for accidents/hazards, resulting in Resident #100 who was assessed as an elopement risk and liked to have his door closed to potentially elope again.Findings include: Resident # 100 (R100)Review of the admission Record and Minimum Data Set (MDS) dated [DATE] revealed R100's initial admission date was on 9/2/2025 with pertinent diagnoses including dementia with psychotic disturbance (hallucinations or delusions which often causes severe distress and safety concerns) and anxiety. Brief Interview for Mental Status (BIMS) reflected a score of 4 out of 15 which indicated R100 was severely cognitively impaired. Review of the Facility Reported Incident (FRI) Report dated 9/17/2025 revealed . Incident Summary: It was reported to the writer at 8:48p (PM) that resident (R100) a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-19 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure palatable and appetizing food was served to 2 (Resident #108 and Resident #109) of 2 residents reviewed for receiving palatable and appetizing food, resulting in potential for decreased oral intake.Findings include:Resident #108Review of an admission Record revealed Resident #108 was a female who originally admitted to the facility on [DATE] and had pertinent diagnoses which included: bipolar disorder (a mental health condition characterized by significant mood swings), anxiety, and depression.Review of Order Summary for Resident #108 revealed Regular diet, regular texture, Thin consistency for Diet Order with a start date of 11/3/2025.In an interview on 3/17/26 at 3:25 PM, Resident #108 reported the food was yucky and sometimes cold. She reported the staff did not reheat it when she asked them to.In an interview on 3/18/26 at 7:50 AM, Resident #108 reported breakfast today should be french toast sticks. Resident #108 stated I will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-26 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to MI00152746. Based on interview and record review, the facility failed to ensure nursing staff had appropriate skill sets for medication administration for 1 resident (Resident #1) of 4 residents reviewed for medication administration, resulting in the potential for residents residing in the facility to be unable to maintain the highest practicable physical, mental and psychosocial well-being and the potential for decreased resident safety. Findings include: Resident #1 (R1) Review of the admission Record and Minimum Data Set (MDS) dated [DATE] revealed R1 admitted to the facility on [DATE] with pertinent diagnoses including osteomyelitis of vertebra, lumbar region (inflammation of the bone in the spine). Brief Interview for Mental Status (BIMS) reflected a score of 15 out of 15 which indicated R1 was cognitively intact (13 to 15 cognitively intact). She was discharged on 5/2/2025 from the facility. During a phone interview on 6/25/2025 at 11:02 AM, R1 stated that she had a PICC line…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Past Non-Compliance
  • Potential for harm · F2025-04-16 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to employ a staff with appropriate credentials to supervise and manage the dietary department resulting in the potential for food service sanitation failures, food borne illness and for clinical areas of dietary needs of all residents being compromised and unmet. Findings include: During a tour of the kitchen on 4/15/2025 at 11:56 AM, Dietary Manager (DM) MM stated that he wasn't a Certified Dietary Manager (CDM) and wasn't taking classes to become certified. He said he had experience working in long term care but doesn't have the national certification for a food service manager or associates degree or higher in food service management. DM MM said he was only ServSafe certified right now. DM MM stated that the facility does not have a full-time Registered Dietitian (RD) but a RD was available by phone when questions arise. DM MM said he had only seen a RD a few times in the last 2 years he worked at the facility. Review of DM MM's ServSafe credentials revealed he completed the ServSafe Food Handler online course on 7/10/2023…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-04-16 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure proper label and dating of foods in the kitchen resulting in the potential to spread food borne illness to all residents that consume food from the kitchen. Findings include: During the initial tour of the kitchen and nourishment areas on 4/14/2025 at 9:39 AM, the following was observed: The food pantry by the kitchen which contains resident food items contained the following: A small plastic container of chicken salad, open with a date of 4/7/2025 and no use by date. A small plastic container of deviled eggs, open with a date of 4/7/2025 and no use by date. A galloon of 2% milk, open with no label and date. During a full kitchen tour on 4/15/2025 at 10:23 AM, the following was observed in the walk-in refrigerator: Cheddar cheese slices in plastic gallon bag with a use by date of 4/7/2025. Sausage in a metal pan partially covered with aluminum foil. According to the 2022 FDA Food Code section 3-501.17 Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking. (A) Except when PACKAGING FOOD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-16 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain resident rooms (227, 216, 225, 222, 213) with clean floors, floors and dining chairs in the memory unit, and 2 of 2 residents (R6 and R87) with clean wheelchairs reviewed for environment resulting in decreased satisfaction of living conditions. Findings include: Observed on 4/14/25 at 9:49 AM, in room [ROOM NUMBER] along the wall/floor perimeter of room was dust, dirt, food, and paper debris Observed on 4/14/25 at 10:27 AM, in room [ROOM NUMBER] along the wall/floor perimeter of room was dust, food, and paper debris. Observed on 4/14/25 at 9:54 AM, in room [ROOM NUMBER] along the wall/floor perimeter of room was dust, food, and paper debris Observed on 4/14/25 at 12:11 PM, behind the handrail next to room [ROOM NUMBER], was a plastic drink lid with a red liquid on it. On the wall next to the lid was a dried red substance that had ran down the wall to the floor. Observed on 4/14/25 at 12:30 PM, the alcove floor on 200 hall, to have paper and food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-16 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow professional standards of practice during medication administration for 2 (Resident #101 & #207) residents of 2 reviewed for medication administration, resulting in inaccurate documentation of medications, late/missed medications, and the potential for the worsening of medical conditions and residents not meeting their highest practicable level of wellbeing. Findings include: Resident #101 In an interview on 04/15/25 at 09:36 AM, Infection Preventionist-Unit Manager (IP-UM) KK reported that Resident #101 had a blood infection and was on an IV (medication administered directly into a vein) antibiotic for 32 days. IP-UM KK reported that the resident was supposed to have the IV medication at 9:00 AM, but that she was not sure if it had been administered yet that day. In an interview on 04/15/25 at 09:51 AM, Resident #101 reported that she had eaten her breakfast earlier, and had not taken her morning medications yet. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 43 citations
  • Potential for harm · Ecited before2025-04-16 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that all licensed nursing staff remained competent and possessed the technical and communication skill sets necessary to provide nursing and related services to meet the residents' needs in 2 of 2 resident (Resident #207 and Resident #101) resulting in mismanagement of controlled substances, and the potential for all residents residing in the facility to not attain or maintain their highest practicable level of physical, mental, functional and psychosocial well-being. Findings include: Resident #207 During an observation of medication administration on 04/15/25 at 10:20 AM, RN JJ opened the top drawer of the medication cart and grabbed a handful of medications that were wrapped in foil, but not labeled with a resident name. RN JJ reported that she had pulled the medications from Resident #207's supply earlier that morning. RN JJ placed the pills in a cup, then prepared Lantus (insulin) 10 units to administer by injection. RN JJ…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-16 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain clear and concise controlled substance count and failed to accurately document administration of controlled substances impacting 9 residents (Resident #101, #207, #102, #36, #206, #86, #62, #43, #18) in 2 of 6 medication carts reviewed, resulting in the potential for overdose and/or ineffective management of pain, and the potential for drug diversion of controlled substances. Findings include: In an interview on 04/15/25 at 10:12 AM, Registered Nurse (RN) JJ reported that Resident #101 had not received her Tramadol (controlled medication for pain) with her other morning medications because it was not in the medication cart, and she would have to go pull it from back up. RN JJ reported that she had signed out the Tramadol as not available in the resident's chart. Review of Resident #101's Physician Orders for current date of 4/15/25 revealed: Tramadol (narcotic pain medication) 50 mg upon rising. Review of Resident #101's Medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-16 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to: 1.) ensure adequate hand hygiene with Enhanced Barrier Precautions for 1 (R54) of 12 residents reviewed, 2.) ensure proper transportation of clean linen, 3.) maintain cleanliness of resident-shared equipment, and 4.) maintain an effective water management program to prevent Legionella, resulting in the potential for harborage and cross-contamination of infectious pathogens to a vulnerable population. Findings include: According to R54's Minimum Data Set (MDS) dated [DATE], the resident was cognitively intact with a score of 15/15 on the BIMS (Brief Interview Mental Status). Review of R54's Skin and Wound Evaluation dated 4/2/25, indicated the resident had a stage 2 pressure wound to her sacrum. During an observation and interview on 4/14/25 at 9:58 AM, Resident #54's room had Enhanced Barrier Precautions (EBP) signage on the door with a 3-drawer isolation cart outside of room. On the top of the cart was a bottle of hand sanitizer.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-16 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure timely and consistent weight monitoring and complete and accurate documentation for 2 residents (Resident #100, Resident #31) of 5 residents reviewed for nutritional status resulting in undetected weight changes and potential for nutritional status decline and unmet nutritional needs. Findings include: Resident #100 (R100) Review of the admission Record and Minimum Data Set (MDS) dated [DATE] revealed R100 admitted to the facility on [DATE] with diagnoses including weakness and dysphagia (difficulty swallowing). Brief Interview for Mental Status (BIMS) reflected a score of 99 which indicated it could not be complete due to R100's severe cognitive impairment. On 4/14/2025 at 2:36 PM, R100 was observed to be lying in bed and was unable to respond to questions. An empty can of Jevity 1.5 (nutritional supplement) and a syringe was inside a plastic cup on the bedside table. Review of physician orders revealed Enteral feed (method delivering nutrition…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-16 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to adhere with professional standards of practice in assuring the appropriate aseptic, dating/labeling, and resident-specific treatment plan for infection control practices for IV (intravenous (within a vein)) fluids for 2 residents (R302 and R301) of two residents reviewed for PICC (a peripherally inserted central catheter inserted through a vein in the upper arm and moved to a large blood vessel near the heart) line dressing change, resulting in the potential of contracting an infection. Findings include: R302 According to the Minimum Data Set (MDS) dated [DATE], R302 was cognitively intact with a score of 13/15 on her BIMS (Brief Interview Status). Diagnoses included rotavirus (common cause of severe diarrhea and vomiting). Review of R302's Order Summary -6/9/25 Change transparent dressing PICC as needed for IV maintenance . -6/9/25 change transparent dressing to PICC every day shift every 7 days for IV maintenance -It was noted there…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-16 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents who were eligible for recommended vaccines were offered vaccinations in a timely manner for 2 residents (Resident #101& #206) out of 5 residents reviewed for immunizations resulting in lack of documentation and the potential for developing vaccine preventable disease. Findings include: Resident #101 Review of Resident #101's Immunizations revealed, no record of Influenza or Pneumococcal historical records, education, and or consents offered. In an interview on 04/16/25 at 01:45 PM, Infection Preventionist (IP) KK reported that she had not gotten to Resident #101. IP KK reported that immunizations should have been discussed upon admission on [DATE], but there was no record of it. Resident #206 Review of Resident #206's Immunizations revealed, that the resident received 2 doses of pneumococcal historically as follows: PPSV23 on 06/17/2019, and Prevnar 13 on 11/03/2016. There was no record of Influenza, and no record of education and/or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-16 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure COVID-19 immunization were offered to 2 (Resident #101 & #206) of 5 residents, reviewed for COVID-19 immunizations, resulting in lack of documentation and the increased likelihood of severe infection and complications/death related to COVID-19. Findings include: Resident #101 Review of Resident #101's Immunizations revealed, no record of Covid-19 vaccine received, education provided, and/or consents on record. In an interview on 04/16/25 at 01:45 PM, Infection Preventionist (IP) KK reported that she had not gotten to Resident #101. IP KK reported that immunizations should have been discussed upon admission on [DATE], but there was no record of it. Resident #206 Review of Resident #206's Immunizations revealed, that the resident received 4 doses of Covid-19 vaccination historically prior to admission. The record did not include any documentation related to further Covid-19 booster education, declinations, or consents. In an interview on 04/16/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-20 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to MI00148844. Based on interview and record review, the facility failed to protect the resident's right to dignity and respect in 1 resident (Resident #5) of 4 residents reviewed for dignity, resulting in the potential for feelings of diminished self-worth, sadness, and frustration. Findings include: Resident #5 (R5) Review of the admission Record and Minimum Data Set (MDS) dated [DATE] revealed R5's initial admission date to the facility was 3/10/2024 with diagnoses including Alzheimer's disease, dementia, depression and anxiety. Brief Interview for Mental Status (BIMS) reflected a score of 15 out of 15 which indicated R5 was cognitively intact (13 to 15 cognitively intact). During an interview on 2/19/2025 at 2:37 PM, Licensed Practical Nurse (LPN) MM stated that back in December 2024 (thought it was around 12/9/2024), she was working the floor and she heard Nursing Home Administrator (NHA) A in R5's room. LPN MM reported that NHA A was being rude and mean to R5 and called her a liar.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-20 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake #MI00146234 Based on interview and record review the facility failed to adhere to professional standards related to ensuring physician orders were in place, monitoring nephrostomy tubes, and providing timely nephrostomy tube care for 1 (Resident #3) of 8 residents reviewed for professional standards resulting in delayed order placement, monitoring, and care of nephrostomy tubes. Findings include: Resident #3 Review of an admission Record revealed Resident #3 was a male, who was originally admitted to the facility on [DATE] and had pertinent diagnoses which included: malignant neoplasm of the posterior wall of the bladder (cancer of the bladder that had spread to other areas of the body), severe sepsis (systemic infection of the blood), and infection and inflammatory reaction due to nephrostomy catheter (infection resulting from nephrostomy catheters (tubes placed through the skin in the back directly into the kidneys to drain urine). Review of Nurse's Note for Resident #3 dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-20 · tag F0691 — failed to provide colostomy / ostomy care — isolated
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake #MI00146234 Based on interview and record review the facility failed to ensure proper care for nephrostomy catheter (tubes placed through the skin in the back directly into the kidneys to drain urine) in 1 (Resident #3) of 1 resident reviewed for nephrostomy catheter care resulting in the potential for decreased effectiveness, catheter dislodgement, and/or infection. Findings include: Resident #3 Review of an admission Record revealed Resident #3 was a male, who was originally admitted to the facility on [DATE] and had pertinent diagnoses which included: malignant neoplasm of the posterior wall of the bladder (cancer of the bladder that had spread to other areas of the body), severe sepsis (systemic infection of the blood), and infection and inflammatory reaction (systemic infection) due to nephrostomy catheter (tube). Review of Nurse's Note for Resident #3 dated 7/26/24 at 17:29 pm, (5:29 pm) revealed Resident#3 arrived about 4pm .alert and oriented to place and time .is able to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00145692 Based on interview and record review the facility failed to ensure proper procedure for a facility-initiated discharge for 1 (Resident #106) of 1 resident reviewed for facility-initiated discharge resulting in the untimely and unapproved discharge of the resident from the facility. Findings include: Review of an admission Record revealed Resident #106 had pertinent diagnoses which included: alzheimer's disease with last onset, dementia with mood disturbances, and generalized anxiety disorder. Review of a Minimum Data Set (MDS) assessment for Resident #106, with a reference date of 7/15/24 revealed a Brief Interview for Mental Status (BIMS) score of 2/15 which indicated Resident #106 was severely cognitively impaired. Review of Notice of involuntary transfer or discharge and facility-initiated discharge for nursing homes for Resident #106 dated 6/10/2024 revealed facility completed sections to include .date of notice was 6/10/2024 .proposed discharge date was 7/15/2024…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide written notice of transfer for 1 (Resident #101) of 2 resident reviewed for hospital transfers, resulting in the potential for the resident and/or the resident's representative to be unaware of the resident's transfer out of the facility, the reason for the resident's transfer out of the facility, and/or the resident's rights. Findings include: Resident #101 Review of an admission Record revealed Resident #101 had pertinent diagnoses which included: repeated falls, altered mental status, and adult failure to thrive. Review of a Minimum Data Set (MDS) assessment for Resident #101, with a reference date of 6/17/24 revealed a Brief Interview for Mental Status (BIMS) score of 3/15 which indicated Resident #101 was severely cognitively impaired. Review of eINTERACT SBAR Summary for Providers for Resident #101 dated 6/22/24 at 12:33 PM., revealed ' . the change in condition .abnormal vital signs .tired, weak, confused or drowsy .recommendations: Send to the ER for further evaluation . In an electronic communication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure professional nursing standards of documentation were maintained in 1 (Resident #101) of 12 reviewed for professional nursing standards resulting in the potential for inaccurate assessment, lack of monitoring a condition, and incomplete communication of care needs. Findings include: Resident #101 Review of an admission Record revealed Resident #101 had pertinent diagnoses which included: repeated falls, altered mental status, and adult failure to thrive. Review of a Minimum Data Set (MDS) assessment for Resident #101, with a reference date of 6/17/24 revealed a Brief Interview for Mental Status (BIMS) score of 3/15 which indicated Resident #101 was severely cognitively impaired. Review of eINTERACT SBAR summary for Providers for Resident #101 dated 6/22/2024 at 12:33 PM., revealed .Nursing observations, evaluation, and recommendations are, Resident has had 500 ml viqa (via) hyoerdermaclesis (hypodermoclysis - infusion of fluids into the subcutaneous (under the skin) tissue.) and then an additional 500ml running…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to Intake MI00145627. Based on interview and record review, the facility failed to ensure a resident received timely treatment for an infection in 1 (Resident #103) of 4 residents reviewed for quality of care, resulting in Resident #103 not receiving antibiotic treatment for a urinary tract infection for 10 days after the infection was confirmed. Findings include: Review of an admission Record revealed Resident #103 was a female, with pertinent diagnoses which included: Paroxysmal Atrial Fibrillation (irregular heartbeat), Heart Failure (a condition in which the heart doesn't pump blood as well as it should), and Chronic Kidney Disease Stage 3 (a disease in which the kidneys don't filter excess waste and fluid from the blood effectively). Review of a Nurses Note for Resident #103 dated 6/29/24 at 7:06 PM revealed, Note Text: Patient has positive urine culture result. Awaiting plan for treatment. [A positive urine culture indicated the resident had a UTI (urinary tract infection)]. Review of a Communication Log to provider (physician, nurse practitioner)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to consistently and timely monitor for antibiotic medication efficacy and adverse reaction in 1 (Resident #103) of 1 resident reviewed for medication monitoring, resulting in the potential for unrecognized side effects or ineffective treatment. Findings include: Review of an admission Record revealed Resident #103 was a female, with pertinent diagnoses which included: Paroxysmal Atrial Fibrillation (irregular heartbeat), Heart Failure (a condition in which the heart doesn't pump blood as well as it should), and Chronic Kidney Disease Stage 3 (a disease in which the kidneys don't filter excess waste and fluid from the blood effectively). Review of a Nurses Note for Resident #103 dated 6/29/24 at 7:06 PM revealed, Note Text: Patient has positive urine culture result. Awaiting plan for treatment. (A positive urine culture indicated the resident had a UTI (urinary tract infection)). Review of a Physician Order dated 7/10/24 revealed, a Prescriber Entered order for Resident #103 for Nitrofurantoin Macrocrystal (an antibiotic) Oral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to maintain clear, concise, and accurate medical records in 3 (Resident #101, Resident #106, and Resident #104) of 12 residents reviewed for clear, concise, and accurate medical records resulting in an incomplete record of care needs, and the potential for a diminished medical outcome. Findings include: Resident #101 Review of an admission Record revealed Resident #101 had pertinent diagnoses which included: repeated falls, altered mental status, and adult failure to thrive. Review of a Minimum Data Set (MDS) assessment for Resident #101, with a reference date of 6/17/24 revealed a Brief Interview for Mental Status (BIMS) score of 3/15 which indicated Resident #101 was severely cognitively impaired. Review of eINTERACT SBAR summary for Providers for Resident #101 dated 6/22/2024 at 12:33 PM., revealed .Nursing observations, evaluation, and recommendations are, Resident has had 500 ml viqa (via) hyoerdermaclesis (hypodermoclysis - infusion of fluids into…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure safe transfer in 1 of 3 residents (Resident #101) reviewed for falls resulting in an unsafe transfer, fall and potential for injury. Findings include: Review of the Face Sheet and Minimum Data Set (MDS) dated [DATE] revealed R101's initial admission date was 2/20/2024 and had diagnoses of pulmonary embolism (condition where one or more arteries become blocked by a blood clot) and anxiety. Brief Interview for Mental Status (BIMS) reflected a score of 9 out of 15 which indicated R101 had moderate cognitive impairment (8-12 moderately impaired). During an interview on 6/4/2024 at 2:54 pm, R101 was sitting in her wheelchair and was confused and unable to answer questions regarding her falls. Review of the R101's Fall Report dated 5/26/2024 at 2130 revealed CNA (Certified Nursing Assistant (CNA II)) called writer into resident's room (R101) stating that she had to ease resident to the floor because resident (R101) was off balance when she was helping…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-04-03 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to: 1. Ensure food product was stored off the floor; 2. Clean food and non-food contact surfaces to sight and touch; 2. Ensure general repair of the kitchen; and 4. Ensure staff practices to prevent service line contamination were followed. These conditions resulted in an increased risk of contaminated foods and an increased risk of food borne illness that affected 78 residents who consume food from the kitchen. Findings Include: 1. Food Storage: During an observation/interview on 3/24/24 at 9:26 AM during the initial kitchen/food service tour in the dry storage area, noted 3 stacked cases of canned food product placed directly on the floor. DM VV reported deliveries were received on Tuesdays and Thursdays and that he just hadn't had a chance to put those cases of food away yet. DM VV reported food product should not be stored directly on the floor. 2. Surfaces not clean: During an observation/interview on 3/24/24 at 9:35 AM during the initial kitchen/food service tour in the cooler, noted a storage rack with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-03 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake: MI00143316. Based on observations, interview, and record review, the facility failed to maintain the dignity and respond to resident call lights timely in 4 (Resident #79, Resident #77, Resident #11, and Resident #382 ) of 21 residents, resulting in residents experiencing a fear of falling, anxiety about potential bladder incontinence, and concern about receiving a timely response in the event of a medical emergency. Findings include: Review of Fundamentals of Nursing ([NAME] and [NAME]) 8th edition revealed, Promote Dignity and Self-Esteem. A sense of dignity includes a person's positive self-regard .attending to the patient's physical appearance promotes dignity and self-esteem. Cleanliness, absence of body odors, and attractive clothing give patients a sense of worth .allow patients to make decisions such as how and when to administer personal hygiene .and timing of nursing interventions. [NAME], P. A., [NAME], A. G., Stockert, P. A., & Hall, A. (2014). Fundamentals of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-03 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intakes: MI00140381 and MI00139615. Based on interview and record review, the facility failed to implement policies and procedures for immediate reporting to the State Agency for 4 (Residents #10, #185, #38, and #68) of 9 residents reviewed for abuse reporting, resulting in the potential for further instances of abuse going undetected, unreported, or without thorough investigation. Findings include: Resident #10 Review of a Minimum Data Set (MDS) assessment for Resident #10, with a reference date of 5/23/23 (current at time of occurrence) revealed a Brief Interview for Mental Status (BIMS) score of 2, out of a total possible score of 15, which indicated Resident #10 was severely cognitively impaired. Review of a FRI (Facility Reported Incident) received via online on 8/15/23 at 11:06 AM revealed, .Summary of the incident: On 8/11/23 at approximately 08:00 am (Certified Nurse Aide (CNA) P) noticed that (Resident #10) had a bruise on her outer right hip. (CNA P) went and reported finding…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-03 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to complete annual performance reviews for 2 Certified Nursing Assistants (CNA's) (CNA's DD and FFFF) of 5 reviewed for regular in-service training, resulting in the potential for unidentified CNA performance concerns, a lack of training related to staff performance review outcomes, and the potential for unmet care needs. Findings include: In an interview on 3/25/24 at 9:15am, Director of Nursing (DON) B reported he had worked at the facility for six months and had filled in as a floor nurse regularly because the facility had difficulty filling unfilled nursing shifts. As a result, DON B reported he had not completed some responsibilities of his role. In an interview on 3/26/24 at 2:15pm, Staff Development Coordinator (SDC) Z reported all new CNA's underwent competency evaluations during their orientation but to her knowledge, no other evaluations had been completed in the past year. SDC Z reported no competency evaluations/trainings had been completed for CNA's that had been hired prior to the previous year. Review of a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-03 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide food in a palatable and appetizing temperature for four residents ( R45, R56, R382, and R40) of 21 residents reviewed for food temperature and palatability, resulting in reported meal dissatisfaction and the potential for decreased food acceptance and nutritional decline. Findings include: R45 According to the Minimum Data Set (MDS) dated [DATE], R45 scored 13/15 (cognitively intact) on his BIMS (Brief Interview Mental Status, did not have impairment in either of his arms, and had diagnoses that included cancer, heart failure, and renal insufficiency. During an observation and interview on 3/24/24 at 11:27 AM, R45 stated, Me and wife share this room and are the last room in the hall. The food is cold by the time it gets too us. This morning, I wanted the sausage so badly and when I took a bite of it I almost threw up because it was cold and that made it taste bad. I have steadily lost weight because of the cold food. Review of R45's Weight…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-03 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow infection prevention standards of practice for 1.) adequately identify positive and exposed Covid-19 residents for 2 of 3 residents (R66 and R18), 2.) appropriate use of personal protective equipment (PPE) for Transmission-Based Precautions residents for 3 of 3 residents (R382, R66, R18) of 21 residents reviewed for infection control, and 3.) cleaning, disinfection, maintaining resident-shared and resident-specific equipment, resulting in the potential for the spread of infection, cross-contamination, and disease transmission to a vulnerable population. Findings include: Review of facility policy Multi-Route Transmission-Based Precautions effective 11/22/22, revealed, .Transmission-Based Precautions .are to be used in addition to standard precautions for residents who may be infected .with certain infectious agents for which additional precautions are needed to prevent infection transmission .For some diseases that have multiple…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-03 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to keep the environment free from the accumulation of debris on resident's bathroom and bed area floors and toilets, resulting in the potential of bacterial harborage, a safe sanitary environment, and a possible decreased satisfaction of living conditions. Findings include: Review of facility policy, Housekeeping Services revised date 2/22/2023, revealed, To promote a sanitary environment . frictional cleaning .thorough scrubbing will be used for all environmental surfaces that are being cleaned in resident care areas .Routine Cleaning of Horizontal Surfaces .in resident care areas, cleaning of non-carpeted floors . will be done daily and more frequently if spillage or visible soiling occurs .Infection Prevention .Housekeeping Services play a large role in maintaining a clean health care environment . Observed on 3/25/24 at 7:45 AM, room [ROOM NUMBER]'s had an accumulation of mixed dried and wet dark brown substances all the way around the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-03 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement an effective in-service training program for nurse aides that supported mandatory nurse aide attendance, tracked participation, and ensured continuing competence for 5 Certified Nurse Aides (identified as CNAs I, FFFF, F, HHHH and DD) of 6 CNAs whose in-service training files were reviewed, resulting in the potential for unmet resident care needs. Findings include: Review of The Importance of Continuing Education Credits in Healthcare, www.leaderstat.com, 2024, revealed: According to The Institute For Health Care Improvement, CE (continuing education) is a vehicle for spreading best practices and how to improve patient outcomes. In an interview on 3/26/24 at 2:15pm, Staff Development Coordinator (SDC) Z reported she had worked at the facility for a year but had filled in as a floor nurse regularly, conducted new employee orientation three times a week, had not been able to fulfil some of her job responsibilities, and had not tracked Certified Nursing Assistant (CNA) compliance for the 12 hours of required annual…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00143316 Based on observation, interview, and record review, the facility failed to ensure accommodations for specific care needs were meant for 1.) call light was accessible to 1 resident (R20) of 21 residents reviewed for accommodations of needs, resulting in the potential of unmeet care needs. Findings include: R20 According to the Minimum Data Set (MDS), dated [DATE], R20 scored 4/15 (severely cognitively impaired) on her BIMS (Brief Interview Mental Status), and diagnoses that included dementia, seizure disorder, and anxiety. Observed on 3/24/24 at 11:52 AM, R20 lying on her right side in bed with a soft-touch call light pinned above her right shoulder out of her sight and reach. Observed on 3/25/24 at 9:30 AM, R20 lying on her back in bed with a soft-touch call light pinned above her right shoulder out of her sight and reach. During an interview on 3/27/24 at 2:20 PM, Infection Control Preventionist (ICP) Z stated, I do Staff Development right now and educate staff that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-03 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake: MI00140381 Based on observations, interviews, and record review, the facility failed to protect the residents' right to be free from staff to resident physical and mental abuse for 1 resident (Resident #185) and resident to resident physical abuse for 1 (Resident #68) of 11 residents, resulting in abuse with the potential for psychosocial harm. Findings include: Review of an admission Record revealed Resident #185 was a female with pertinent diagnoses which included dementia and anxiety. In an interview on 3/25/24 at 4:50 PM, Complainant NNN reported the certified nursing assistant (CNA) VVV was wrestling the remote out of Resident #185's hand. Resident was telling her I just want to hold it, let me hold it while she was attempting to pry it out of her hands. This was observed by a housekeeper who reported it to the unit manager. The unit manager reported the incident to the Administrator who believed it was a misunderstanding and the CNA was not that type of person. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake MI00137836 Based on observation, interview, and record review the facility failed to develop person centered care plans related to skin integrity and pressure ulcers for 1 resident (Resident #13) of 18 residents sampled for person centered care plans resulting in the the potiental for unmet care needs. Findings include: Review of an admission Record revealed Resident #13 had pertinent diagnoses which included: dementia with other behavioral disturbance, alzheimer's disease with late onset, muscle wasting, and protein calorie malnutrition. Review of Skin and Wound Evaluation for Resident #13 dated for 2/22/24 revealed .pressure wound, unstageable: obscured full-thickness skin and tissue loss . to right elbow .in-house acquired .New . Review of Care plan for Resident #13 revealed no noted care plan for an acutal wound. Review of Braden Scale for Resident #13 dated for 1/13/24 revealed high risk 12.0 . no subsequent Braden Scale assessments noted in Resident #13's record. In an interview on 3/25/24 at 3:07 PM., Registered Nurse/Unit Manager/Wound Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00137836. Based on observation, interview, and record review, the facility failed to update and revise the person-centered comprehensive care plan in a timely manner for two residents ( R186 and R9 ) of 21 residents reviewed for care plan revisions, resulting in the potential for physical, mental, and psychosocial unmet care needs. Findings include: R186 According to the Minimum Data Set (MDS) dated [DATE], R186 scored 1/15 on her BIMS (Brief Interview Mental Status) with diagnoses that included coronary artery disease, diabetes, dementia, and Parkinson's disease. Review of R186's Do-Not-Resuscitate Order dated [DATE], indicated the resident and her guardian authorized that in the event R186's heart and breathing should stop, no person shall attempt to resuscitate her. Review of R186's Care Plan, Advanced Directives, date revised [DATE], indicated (R186) wanted CPR/Full Code with the goal of her advanced directives honored through the next review date of [DATE]. To meet this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-03 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure residents received care in accordance with professional standards of nursing practice (provide antibiotics and dressing changes as ordered) for 2 of 21 residents (Resident #79 and Resident #77) reviewed for following of physician's orders resulting in the potential for the worsening of a condition and a delay in treatment. Findings include: Resident #79 Review of an admission Record with a reference date of 3/15/24 revealed Resident #79 was admitted to the facility with the following pertinent diagnoses: need for assistance with personal care, difficulty walking, urge incontinence (urine leakage caused by strong desire to void), and muscle weakness. Review of a Minimum Data Set (MDS) assessment with a reference date of 3/21/24 revealed a Brief Inventory for Mental Status (BIMS) score of 14/15 which indicated Resident #79 was cognitively intact. Review of a Care Plan with a reference date of 3/1/24 revealed a focus/goal/interventions…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide sufficient organized group activities, variety of supplies and equipment, and meet activity needs and interests important to 2 (Resident #21, #36) of 7 residents reviewed for activities, resulting in potential for loss of interaction, joy, connectedness and identity in the facility's memory care unit. Findings include: Resident #21: Review of an admission Record revealed Resident #21 was a male with pertinent diagnoses which included Alzheimer's disease, dementia, hearing loss, cataracts - bilateral, low back pain, dyslexia (learning disability where your brain processes written language differently, affects reading and language skills) and [NAME] (inability to read or comprehend their own written language) Review of current Care Plan for Resident #21, revised on 7/10/2018, revealed the focus, .(Resident #21) is very focused on mechanical, electrical, taking things apart. He is very curious by nature and walks about frequently .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate supra-pubic catheter care for 1of 2 residents (R40) reviewed for catheter care, resulting in the potential of an urinary tract infection. Findings include: According to the Minimum Data Set (MDS) dated [DATE], R40 had diagnoses that included neurogenic bladder that required an indwelling catheter. Review of R40's Order Summary, revised date 3/24/24, revealed Suprapubic catheter 18 FR to dependent drainage related to neurogenic bladder. Review of R40's Care Plan, dated 8/22/23, focus At Risk for Urinary Tract Infection and catheter-related trauma: history of UTI with MSSA, has supra-pubic 18 FR catheter related to neurogenic bladder with history of urethral inflammation from catheter and kidney cyst. The goal was R40 not to show signs or symptoms of urinary infect. Interventions to meet this goal included provide catheter care per policy. During an observation and interview on 3/24/24 at 12:00 PM, R40 was sitting in his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to identify post traumatic stress disorder (PTSD) triggers and develop individualized care plan interventions to mitigate triggers for 1 (Resident #68) of 21 residents reviewed for trauma informed care, resulting in the potential of re-traumatization due to staff not being informed and knowledgeable of the resident's past trauma. Findings include: Review of an admission Record revealed Resident #68 was admitted with pertinent diagnoses which included Alzheimer's disease, dementia, and history of adult physical and sexual abuse. Review of current Care Plan for Resident #68, revised on 5/30/23, revealed the focus, .(Resident #68) has experienced sexual abuse in her past . with the interventions .Encourage resident/guest to be involved in activities and be engaged with others as possible and desired .Establish and maintain a trusting relationship .Maintain a calm non-threatening relationship by listening to the resident/guest .Move slowly and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the attending physician reviewed and responded to the registered pharmacist's monthly medication regimen review recommendations for 1 (Resident #20) of 5 residents reviewed for medication regimen review, resulting in the registered pharmacist's recommendations not being addressed and the potential for negative medication side effects as a result of unaddressed recommendations. Findings include: Review of an admission Record revealed Resident #20 was a female, with pertinent diagnoses which included: unspecified dementia, unspecified severity, with other behavioral disturbance; psychotic disorder with delusions due to known physiological condition; residual schizophrenia; major depressive disorder; and generalized anxiety disorder. Review of a Physician's Order for Resident #20 revealed, SEROquel Oral Tablet 25 MG (milligrams) (Quetiapine Fumarate) Give 1 tablet by mouth two times a day for (sic) give with 50 mg seroquel for a total of 75 mg, twice daily hospice order The order had a start date of 4/6/23 and a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record, the facility failed to ensure proper labeling and storage of medications in 2 of 2 medication rooms (medication room located on central and south unit) reviewed for medication labeling and storage, resulting in the potential for residents to receive expired medications with altered potency and decreased efficacy. Finding include: During an observation on 3/25/24 at 12:51 PM., in a cabinet of stored stock medications, in the south medication room revealed 4 boxes of stock medication, acetaminophen suppositories 650 mg, 12 suppositories in each box, with an expiration date of 12/2023 and in another cabinet of stored stock medications 1 box with single dose packages of bio-freeze muscle relief ointment (total packaging 100 doses) open with doses missing, with an expiration date of 10/2022. In an interview on 3/25/24 at 12:55 PM., Registered Nurse (RN) NN reported that she was unsure who was to remove expired stock medications from the medication room. RN NN reported medications stored together on the counter in the medication room were in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-03 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to assess and provide foods that met the residents needs in 1 of 21 residents (Resident #12) reviewed for meals, resulting in the resident having weight loss and inability to maintain the ability to eat independently. Findings include: Review of an admission Record with a reference date of 4/27/19 revealed Resident #12 was admitted to the facility with the following pertinent diagnoses: alzheimer's disease (condition causing progressive cognitive deficits), adult failure to thrive, and generalized anxiety disorder. Review of a Minimum Data Set (MDS) assessment with a reference date of 1/15/24 revealed Resident #12 was rarely/never understood and could not complete a Brief Inventory for Mental Status (BIMS) assessment. Section C of the MDS revealed Resident #12 had short and long-term memory deficits. Section GG of the MDS revealed Resident #12 was dependent (helper does all the effort) to use suitable utensils to bring food or liquid to the mouth. Review of a Care Plan with a reference date of 5/4/19 revealed a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-04-05 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to: 1. Adequately clean the main ice machine; 2. Ensure proper working order of the dish machine; 3. Properly store an item requiring refrigeration; and 4. Ensure potentially hazardous foods properly cool. These conditions resulted in an increased risk of contaminated foods and an increased risk of food borne illness that affected 65 residents who consume food from the kitchen. Findings Include: 1. During a tour of the kitchen, at 10:05 AM on 4/3/23, it was observed that an increased amount of black debris accumulation was observed on the plastic lip of the ice machine. When asked who cleans the ice machine, DM GG stated that maintenance takes care of the ice machine. During a tour of the kitchen, at 10:25 AM on 4/3/23, it was observed that the top of the convection oven showed an increased amount of crumb and debris accumulation. According to the 2017 FDA Food Code section 4-601.11 Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils. (A) EQUIPMENT FOOD-CONTACT SURFACES and UTENSILS shall be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-05 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to maintain resident dignity by responding to calls for assistance and/or providing necessary grooming in 4 of 4 residents (Resident #53, #5, #41, and #50) reviewed for dignity, resulting in the potential for decreased feelings of self-worth. Findings include: Resident #53 Review of an admission Record revealed Resident #53 admitted to the facility on [DATE] with pertinent diagnoses which included Chron's Disease, constipation, depression, and anxiety. Review of a Minimum Data Set (MDS) assessment for Resident #53, with a reference date of 2/24/2023 revealed a Brief Interview for Mental Status (BIMS) score of 14, out of a total possible score of 15, which indicated Resident #53 was cognitively intact. Review of a current activities of daily living Care Plan intervention for Resident #53, with a revision date of 10/11/2021, directed staff to use extensive assistance of one staff with incontinence care. In an interview on 4/3/2023 at 11:58 AM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-05 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure 1) resident-shared equipment was properly cleaned/sanitized 2) commonly used/touched items were cleaned/sanitized 3) bathroom in the facility were maintained in sanitary conditions resulting in the potential for cross-contamination and bacterial harborage, and the spread of infection to a vulnerable population. Findings include: Review of a facility Policy with a revision date of 9/9/2022 titled Environmental Cleaning and Disinfection . Routine cleaning and disinfection of frequently touched or visibly soiled surfaces in common areas, guest/resident rooms and at the time of discharge .Note: privacy curtains should be changed when visibly dirty and should be laundered or disinfected with an EPA-registered disinfectant per curtain and disinfectant manufacturer's instructions .Routine cleaning and disinfection of guest/resident care equipment including equipment shared among guests/ residents (e.g., blood pressure cuffs,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-05 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure confidential resident health information was protected and private for 3 of 6 residents (Residents #12, #26, and #32) reviewed for privacy and federally regulated HIPAA (Healthcare Insurance Portability and Accountability Act), resulting in the potential for unauthorized disclosure of protected health information. Findings include: Resident #32 In an observation on 4/04/23 at 7:50 AM., during medication administration for Resident #32, Licensed Practical Nurse (LPN) I was observed leaving the medication cart after setting up Resident #32's medications and entering Resident #32's room. LPN I walked away from the medication cart, leaving the laptop computer screen which displayed personal medical information for Resident #32 viewable. LPN I did not lock the computer screen. The unlocked screen displayed medication orders and medical diagnoses for Resident #32. LPN I quickly exited Resident #32's room and walked to the opposite end of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-05 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide an environment free from neglect for 1 resident (Resident #62) of 6 residents reviewed for abuse/neglect resulting in staff neglecting to serve Resident #62 her entire breakfast meal, causing stomach pain, feelings of hunger, frustration and the potential for increased hunger pains, weight loss, and loss of necessary nutrients. Findings include: Review of an admission Record revealed Resident #62, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: Dementia. Review of a Minimum Data Set (MDS) assessment for Resident #62, with a reference date of 3/14/2023 revealed a Brief Interview for Mental Status (BIMS) score of 3/15 which indicated Resident #62 was cognitively impaired. Further review of Resident #62's MDS revealed for eating Resident #62 needed supervision and set up assistance with meals. During an interview on 4/05/23 at 12:43 PM., Resident # 62 stated: I did not get my breakfast this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide adequate supervision and effective interventions for 1 Resident (Resident # 24) of 4 reviewed for accidents, resulting in a potential for serious injury. Findings include: A review of an admission Record revealed Resident #24 was admitted with pertinent diagnoses that included: Alzheimer's Dementia (progressive disease resulting in progress cognitive decline), delusions (false belief or judgement about external reality). A review of a Minimum Data Set Assessment (MDS) for Resident #24, dated 2/22/23 revealed a Brief Inventory of Mental Status (BIMS) assessment score of 99 which indicated Resident #24 was not able to complete the assessment due to cognitive impairment. Section F of the MDS revealed Resident # 24 was ambulatory without a device and required supervision when ambulating. Section GG of the MDS revealed Resident #24 could ambulate 150 feet. A review of a nursing progress note dated 3/13/23 revealed Resident #24 was found fidgeting with an electrical outlet, with a metal utensil, while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-05 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure adequate staff on the memory care unit to meet resident needs for 1 residents (Resident #62) reviewed for staffing resulting in Resident #62 missing an entire breakfast meal, and resident care and needs not being consistently met and the potential for negative outcomes. Findings include: Review of Fundamentals of Nursing ([NAME] and [NAME]) 8th edition revealed: Burnout is the condition that occurs when perceived demands outweigh perceived resources ([NAME] et al., 2013a). It is a state of physical and mental exhaustion that often affects health care providers because of the nature of their work environment. Over time, giving of oneself in often intense caring environments sometimes results in emotional exhaustion, leaving a nurse feeling irritable, restless, and unable to focus and engage with patients ([NAME] et al., 2013b) .Compassion fatigue impacts the health and wellness of nurses and the quality of care provided to patients…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$173,966 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $121,186 — penalty dated 2025-04-16
  • $52,780 — penalty dated 2024-10-03
  • Medicare payment denial — starting 2025-05-14 for 29 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to CIENA HEALTHCARE/LAUREL HEALTH CARE — 81 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.8-1.8 vs chain
Health inspection 1 of 52.5-1.5 vs chain
Staffing 3 of 53.2-0.2 vs chain
Quality measures 3 of 54.0-1.0 vs chain
The other 80 homes this chain runs (chain average 2.8★, per CMS)
1 of 5Aria Nursing and RehabilitationLansing, MI 1 of 5Autumnwood of McBainMcBain, MI 1 of 5Christian Park Health Care CenterEscanaba, MI 1 of 5Courtney ManorBad Axe, MI 1 of 5Ely ManorAllegan, MI 1 of 5Kith HavenFlint, MI 1 of 5Laurels Of Norworth TheWorthington, OH 1 of 5Laurels Of West Carrollton TheWest Carrollton, OH 1 of 5Laurels Of West Columbus, TheColumbus, OH 1 of 5Notting Hill of West BloomfieldWest Bloomfield, MI 1 of 5Regency at FremontFremont, MI 1 of 5Regency at JacksonJackson, MI 1 of 5Regency at TroyTroy, MI 1 of 5Regency at WaterfordWaterford, MI 1 of 5Regency at Whitmore LakeWhitmore Lake, MI 1 of 5The Laurels Of HeathHeath, OH 1 of 5The Laurels Of Walden ParkColumbus, OH 1 of 5The Laurels of GalesburgGalesburg, MI 1 of 5The Laurels of HudsonvilleHudsonville, MI 1 of 5The Manor of NoviNovi, MI 2 of 5Laurels Of Athens, TheAthens, OH 2 of 5Laurels Of Mt Vernon TheMount Vernon, OH 2 of 5Laurels Of Steubenville TheSteubenville, OH 2 of 5Regency At Bluffs ParkAnn Arbor, MI 2 of 5Regency at CheneDetroit, MI 2 of 5The Laurels Of GahannaColumbus, OH 2 of 5The Laurels Of KetteringKettering, OH 2 of 5The Laurels Of University ParkRichmond, VA 2 of 5The Laurels Of Willow CreekMidlothian, VA 2 of 5The Laurels of BedfordBattle Creek, MI 2 of 5The Laurels of ChathamPittsboro, NC 2 of 5The Laurels of ColdwaterColdwater, MI 2 of 5The Laurels of Forest GlennGarner, NC 2 of 5The Manor of Farmington HillsFarmington Hills, MI 2 of 5Willowbrook ManorFlint, MI 3 of 5Autumnwood of DeckervilleDeckerville, MI 3 of 5Boulevard Temple Care Center, LLCDetroit, MI 3 of 5Brittany ManorMidland, MI 3 of 5Hamilton Respiratory and Nursing CenterHamilton, OH 3 of 5Hartford Nursing & Rehabilitation CenterDetroit, MI

Showing 40 of 80; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
KHAN, ANISIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/16/1997
QAZI, MOHAMMADIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/16/2007
CIENA HEALTHCARE MANAGEMENT INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/21/2025
PAPENDICK, KEITHIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
RAZA, ALIIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/19/2024
MOHAMMAD A QAZI LIVING TRUST DATED 09/26/97OrganizationADP OF THE SNFsince 12/16/2007
DEUTSCH, NEALIndividualADP OF THE SNFsince 08/01/2009
GARDINA, ANNAIndividualADP OF THE SNFsince 08/01/2009

CMS files one row per role, so the 15 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.1M
Net patient revenuemost recent cost report
-6.2%
Operating marginrevenue minus expenses
$2.0M
Related-party expense20% of expenses

This home reported $2.0M paid to related parties — landlords or management companies under common ownership — equal to about 20% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$359per resident / day
operating cost
$10,909per month
≈ monthly operating cost
$338per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235623. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-16, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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