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Medilodge of Grand Rapids

2000 Leonard NE, Grand Rapids, MI 49505 · For profit - Corporation · 55 certified beds · (616) 458-1133 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0602, F0606) — most recent Apr 2024Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)2 immediate-jeopardy citations2 immediate-jeopardy citations CMS recorded as corrected before the inspection ended (past non-compliance)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$82,503 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0602, F0606) — most recent Apr 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • inspectors cited 2 immediate-jeopardy problems — the most serious level
  • inspectors recorded 3 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (69) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $82,503 in federal fines (most recent 2026-01-29)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • nursing-staff turnover (65%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2680 Leonard St NE · (616) 949-2410 · Call to confirm hours
Pharmacy
2680 Leonard St NE · (616) 369-6401 · Call to confirm hours
Grocery
1625 Leonard St NE · (616) 459-9010 · Call to confirm hours
Park
2100 Chelsea Rd NE · Typically dawn to dusk
Place of worship
1961 Leonard St NE · (231) 730-7357

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased2.2%10.8%15.4%better
Long-stay residents who lose too much weight9.2%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.7%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms5.2%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.7%3.0%3.3%typical
Long-stay residents whose ability to walk worsened4.5%12.0%16.1%better
Long-stay residents on antianxiety or hypnotic medication27.1%19.4%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%95.0%95.3%typical
Long-stay residents with pressure ulcers6.3%5.1%4.7%worse
Long-stay residents with worsening bladder/bowel control21.9%20.0%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table7.4%14.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.6%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine76.7%79.5%79.4%typical
Short-stay residents rehospitalized after admission28.2%24.0%22.6%worse
Short-stay residents with an outpatient ER visit4.1%11.7%12.0%better
Long-stay hospitalizations per 1,000 resident days3.741.841.67worse
Long-stay outpatient ER visits per 1,000 resident days2.141.641.80worse

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

31.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 56 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

31.9%U.S. median 51.5%
Got home and stayed home
11.3%U.S. median 10.7%
Went back to hospital
71.4%U.S. median 56.6%
Met the expected recovery
0.37U.S. median 0.31
Therapy hours / resident / day
0.14hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy
0.10hours / resident / day
Speech therapy

Met the expected recovery: 71.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 21 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.37 therapist hours per resident per day in 2026Q1 — more than 62% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF31.9%CMS range 22.9–43.151.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.3%CMS range 7.7–16.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge71.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge47.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge66.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.5%CMS range 4.0–12.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.791.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.77
RN hours/ resident / day
0.95
LPN hours/ resident / day
2.26
Aide hours/ resident / day
3.97
Total nurse hours/ resident / day
0.45
RN hoursweekends
64.7%
Total nursing turnover
63.6%
RN turnover

How full it usually is: this home is certified for 55 beds and averages 51.3 residents a day — about 93% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.97 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.77 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.26 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.46 hrs/resident/day on weekends vs 4.18 on weekdays — 17% thinner on weekends. RN hours go from 0.90 to 0.45 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 65% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2025-06-04)
17
at the previous standard inspection (2024-07-25)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

69 citations, most serious first. The 17 most serious are shown; the remaining 52 are one tap away and print in full.

  • Immediate jeopardy · J2026-01-29 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake 2718302.Based on interview and record review the facility failed to honor a residents choice for do not resuscitate (DNR; no CPR to be performed) and ensure cardiopulmonary resuscitation (CPR) was not performed on a resident who was a DNR in 1 (Resident #1) of 8 residents reviewed for CPR, resulting in Resident #1 being subjected to dehumanization and unavoidable pain when facility staff initiated CPR and contacted Emergency Medical Services (EMS) and then performed unwanted life sustaining efforts (cardiopulmonary resuscitation (CPR), automated external defibrillation (AED; delivers electric shock to attempt to restore normal heart rhythm), and insertion of an intraosseous venous access (inserting a specialized needle into the bone marrow cavity to provide immediate vascular (bloodstream) access) of the tibia (shinbone)) causing the likelihood for serious psychosocial and bodily harm. Findings include:The Immediate Jeopardy began on [DATE] when the facility failed to honor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Immediate jeopardy · Jcited before2025-01-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00148777 Based on interview and record review, the facility failed to implement treatment measures when a change in condition was identified (acute stroke) in 1 (Resident #100) of 2 residents reviewed for change in condition, resulting in an Immediate Jeopary when on 1014/24, Resident #100 had sign and symptoms of a stroke and facility staff did not identify them resulting in the diagnosis of a cerebral infarction due to occlusion (Stroke caused by a blockage in a blood vessel) and a 27-day hospitalization. Findings include: The immediate jeopardy began on 10/14/2024 and was identified on 12/27/2024 due to the facility's failure to implement treatment measures when a change in condition was identified resulting in Resident #100 being hospitalized for 27 days and diagnosed with a cerebral infarction due to an occlusion (Stroke). On 12/27/24 at 4:06 PM., the Nursing Home Administrator was verbally notified and received written notification of the Immediate Jeopardy. The surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2025-01-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake: MI00149223 Based on interview and record review, the facility failed to ensure 1 of 1 residents (Resident #100) reviewed for safety, received the correct food tray and assistance with eating on 12/3/24, resulting in an Immediate Jeopardy when Resident #100 choked on a piece of cauliflower and subsequently died. Findings include: The immediate jeopardy began on 12/03/24 and was identified on 01/03/25 due to the facility's failure to provide the correct diet tray and no assistance when eating resulting in Resident #100 choking on a piece of cauliflower and subsequent death. On 01/06/25 at 12:00 PM, the Nursing Home Administrator was verbally notified and received written notification of the Immediate Jeopardy. The surveyor confirmed by observation, interview, and record review that the Immediate jeopardy was removed on 1/6/25 but noncompliance remains at the scope of isolated and severity of actual harm due to not all staff had received the education and sustained compliance has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2023-08-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake: MI00138818. Based on interview and record review, the facility failed to ensure the safety and prevent elopement in 1 (Resident #100) of 5 residents reviewed for accidents/hazards, resulting in an Immediate Jeopardy when Resident #100, who had been assessed as an elopement risk and fall risk, had made multiple prior attempts to exit the facility, and had a Brief Interview for Mental Status (BIMS) of 3, exited the facility unbeknownst to facility staff and was located on 7/24/23 at 7:30 PM down the hill of the facility driveway on the sidewalk, located along a 35 mph, 4-lane divided road. Findings include: Resident #100 Review of an admission Record revealed Resident #100 was a female, originally admitted to the facility on [DATE], with pertinent diagnoses which included: Alzheimer's Disease (a form of dementia), unspecified mental disorder due to known physiological condition, major depressive disorder, and generalized anxiety disorder. Review of a Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2026-06-23 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #3003696 Based on observation, interview and record review the facility failed to recognize a change in condition, ensure residents received care in accordance with professional standards and ensure resident's care choices were followed for 4 Residents (#60, #51, #3, and #30) of 24 reviewed for quality of care, resulting in a delay in treatment for an infection requiring hospitalization and toe amputation for Resident #3, delay in post fall nursing assessment and treatment for a closed nondisplaced oblique fracture of shaft of right femur and closed fracture of proximal end of right fibula for Resident #30, and a delay in treatment for an unrecognized hip fracture requiring surgical repair for Resident #60, and delay in specialized care for Resident #51 who experienced increased pain.Findings include: Resident #60 (R60) Review of a Face Sheet revealed R60 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: muscle weakness and cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has plan of correction
  • Actual harm · Gcited before2026-01-29 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake 2718302.Based on interview and record review the facility failed to obtain and put into place an advance directive (legal documents that provide instructions for medical care to ensure healthcare preferences are honored) in a timely manner and failed to honor the residents do not resuscitate (DNR) order for 1 (Resident #1) of 8 residents reviewed for advanced directives resulting in a resident who did not want life sustaining services to endure painful lifesaving activities that included cardiopulmonary resuscitation (CPR), receiving automated external defibrillation (AED; delivers electric shock to attempt to restore normal heart rhythm), and insertion of an intraosseous venous access (inserting a specialize needle into the bone marrow cavity to provide immediate vascular (bloodstream) access) of the tibia (shinbone).Findings include:Review of Resident #1's census page indicated Resident #1 was admitted to the facility on [DATE] on hospice services with a diagnosis of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2025-01-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide adequate supervision to prevent falls with injury in 1 (Resident #102) of 3 residents reviewed for accident hazards and supervision, resulting in Resident #102 suffering pain, a head laceration which required stitches, and a hematoma on his forehead. Findings include: Review of an admission Record revealed Resident #102 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: muscle weakness, unsteadiness on feet, other abnormalities of gait (manner of walking) and mobility, disorientation, cognitive communication deficit, restlessness and agitation, and need for assistance with personal care. Review of a Minimum Data Set (MDS) assessment for Resident #102, with a reference date of 12/11/24 revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated Resident #102 was moderately cognitively impaired. Section GG of the MDS revealed Resident #102 required moderate (helper does…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-06-04 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain best practices in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among all residents that consume food from the kitchen. Findings include: During the initial tour of the walk-in cooler, at 9:44 AM on 6/2/25, it was observed that an expediting cart with a few sheet pans of raw chicken breast were found stored over a sheet pan of ready to eat salads. When asked about the storage of food on the cart, Dietary Manager (DM) V stated that it was not stored properly and that the salads should be above the raw chicken. At this time DM V moved the salads to be above the raw chicken. According to the 2022 FDA Food Code section 3-302.11 Packaged and Unpackaged Food -Separation, Packaging, and Segregation. (A) FOOD shall be protected from cross contamination by: (1) Except as specified in (1)(d) below, separating raw animal FOODS during storage, preparation, holding, and display from: (a) Raw READY-TO-EAT FOOD including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-06-04 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain an effective system to obtain and use of feedback and input from direct care staff and residents to recognize and monitor for areas of improvement related to resident staffing concerns for 2 residents (Resident #3 and Resident #13) and 4 of 4 residents from a confidential resident council meeting, from a total census of 49 residents reviewed for Quality Assurance and Performance Improvement (QAPI), resulting in the potential for all residents to continue to not receive care to meet their highest practicable level well-being. Findings include: During an interview on 06/04/25 at 10:51 AM, Nursing Home Administrator A stated, Reasonable time for a call light should be 10-15 minutes. Review of the facility's Resident Council Minutes, dated 1/28/25, stated, .New Business Review/Action Plan: .Current Situation/Concern .call light .Actions Taken .concern form .Person Responsible .nursing .Outcome .Not Resolved - Action Needed . Review of the facility's Resident Council Minutes, dated 3/27/25, stated, .Clinical:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-04 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY On 6/4/25 at 10:16 AM during a confidential group meeting, the group agreed there is not enough staffing on nights and weekend to meet resident needs. They voiced concerns there would be times at nights and on weekends there may be 1 CNA (certified nursing assistant) on each hall and 1 or 2 nurses to run clinical cares in the entire facility. According to the group, this makes longer wait times to get medications and assistance with toileting, The group voiced disheartening concerns when discussing many of the CNAs and nurses they felt were good and caring had left employment while others had put in their notices to leave because of better offers and work conditions. Another concern the group brought to attention was laundry. They stated laundry had one person currently and residents might not get their clothes back until the following week. Wash cloths are sometimes made from cut up towels, sheets have holes, towels are rough, and tattered. R32 According to the MDS dated [DATE], R32 was cognitively intact with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow professional standards of practice for medication administration via a feeding (enteral) tube in 1 of 5 residents (Resident #16) reviewed for tube feeding care, resulting in the potential for discomfort and blockage. Findings include: Resident #16 Review of an admission Record revealed Resident #16 was a male, with pertinent diagnoses which included epilepsy (seizure disorder), stroke, and restlessness/agitation. Review of an Order Summary Report for Resident #16 revealed the active physician orders .clonazePAM Oral Tablet 1 MG (Clonazepam) Give 1 mg via PEG-Tube (feeding tube) three times a day for Agitation, combativeness . with a start date of 4/2/25, and .Topamax Oral Tablet 100 MG (Topiramate) Give 1 tablet via PEG-Tube three times a day for migraines . with a start date of 5/22/25. In an interview on 6/3/25 at 10:11 AM, Unit Manager K reported the facility policy is to utilize gravity for administration of medications via a feeding tube. In an observation on 6/2/25 at 1:21 PM, Registered Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure appropriate tube feeding care was consistently provided for 2 (Resident #155 and Resident #3) of 4 residents reviewed for tube feeding, resulting in the potential risk for aspiration (something you swallow enters your airway or lungs) for Resident #155 and poor nutritional status for Resident #3. Findings include: Resident #155 During an observation on 06/02/25 at 11:36 AM, Resident #155 was laying on his back in bed in his room. The resident was unable to answer any questions and was nonsensical. The head of bed adjuster control was not within reach of the resident which indicated he would not have been able to alter the head of bed angle himself. The head of the bed angle was measured to be 20 degrees while tube feeding formula was actively being administered to Resident #155. There was no tool on the bed frame or in the room to measure the head of the bed angle. The tube feeding formula hanging and being administered via an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0742 — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate person-centered and individualized treatment and services were received by 1 resident (R25) of 2 residents reviewed for treatment and services to meet assessed needs, resulting in R25 experiencing psychosocial adjustment difficulty with a suicide plan that included wrapping a call-light cord around her neck threatening to kill herself. Findings include: According to the Minimum Data Set (MDS) dated [DATE], R25 scored 13/15 on her BIMS (Brief Interview Mental Status) indicating she was cognitively intact. Section D-Mood revealed R25 felt down, depressed or hopeless, with Section-N Medications revealed the resident received medications including antianxiety, antidepressant, and opioid medications. Her diagnoses included stroke, anxiety, and depression. Review of R25's Care Plan, initiated 12/13/2023, focused on the resident's behaviors including making comments about wanting to kill herself without a plan. The goal was to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-01-10 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake #MI00148997 and MI000149141 Based on observation, interview, and record review the facility failed to 1. ensure proper use of personal protective equipment (PPE) for 2 (Resident #100 and Resident #103) on enhanced barrier precautions and 2. properly clean resident shared equipment, resulting in the potential for the spread of infection, cross-contamination, and disease transmission for residents residing in the facility. Findings include: Resident #100 Review of an admission Record revealed Resident #100 had pertinent diagnoses which included: Cerebral infarction due to occlusion, epilepsy with simple partial seizures, (abnormal electrical impulses in the brain, seizure disorder), spastic diplegic cerebral palsy, (neurological condition that causes disruption to normal movements, (causes stiffness to arms and legs)), and hydrocephalus (buildup of fluid in the cavities around the brain). At 9:54 AM., on 12/26/24 signage was noted on Resident #100's door to her room indicating the resident was in enhanced barrier precautions and staff must perform hand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-10 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure sufficient staffing to provide adequate care for 2 (Resident #102) of 4 residents reviewed for staffing. This deficient practice resulted in falls and avoidable pain for Resident #102 due to lack of supervision, Resident #100 not receiving proper grooming, and a potential for additional unmet care needs for residents who reside in the building. Findings include: Review of Association of Staffing Instability With Quality of Nursing Home Care, Mukamel, [NAME], [NAME], Journal of American Medical Association, January 2023, revealed: Conclusion: this study suggests that holding average staffing levels constant, day to day staffing stability, especially avoiding days of low staffing of licensed practical nurses and certified nurse aides, is a marker of better quality of nursing homes. Resident #102 Review of an admission Record revealed Resident #102 was originally admitted to the facility on [DATE] with pertinent diagnoses which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-10 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake #MI00148777 Based on observation, interview, and record review the facility failed to preserve resident dignity during care in 2 (Resident #100 and Resident #103) of 4 residents reviewed for dignity resulting in the potential for a reasonable person to experience feelings of embarrassment, shame and/or a loss of self-esteem. Findings include: Resident #100 Review of an admission Record revealed Resident #100 had pertinent diagnoses which included: Cerebral infarction due to occlusion, epilepsy with simple partial seizures, (abnormal electrical impulses in the brain, seizure disorder), spastic diplegic cerebral palsy, (neurological condition that causes disruption to normal movements, (causes stiffness to arms and legs)), and hydrocephalus (buildup of fluid in the cavities around the brain). On 12/26/24 at 9:54 AM., Resident #100 was observed in her bed and was noted to have significant facial hair, on her upper lip, chin, and both cheeks; a mustache and beard. Review of Care Plan for Resident #100 focus/goals/interventions: revealed Resident has an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-10 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake #MI00148777 Based on interview and record review, the facility failed to notify a resident's responsible party regarding a change in condition for 1 (Resident #100) of 2 residents reviewed for change in condition resulting in a delay in resident transfer to emergency room for evaluation and treatment. Findings include: Resident #100 Review of an admission Record revealed Resident #100 had pertinent diagnoses which included: Cerebral infarction due to occlusion, epilepsy with simple partial seizures, (abnormal electrical impulses in the brain, seizure disorder), spastic diplegic cerebral palsy, (neurological condition that causes disruption to normal movements, (causes stiffness to arms and legs)), and hydrocephalus (buildup of fluid in the cavities around the brain). Review of Nurses' Notes for Resident #100 dated 10/14/24 at 10:34 AM., authored by Registered Nurse (RN) N revealed Upon entering room to administer meds resident was noted to have eyes open with no tracking; looking straight forward. Vitals are WNL (within normal limits). When given…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 52 citations
  • Potential for harm · Dcited before2025-01-10 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure wound care and compression stocking physician orders were in place for 1of 3 residents (Resident#102) reviewed for professional standards, resulting in the resident receiving care without the direction of a physician, and the potential for worsening of medical conditions. Findings include: Review of an admission Record revealed Resident #102 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: varicose veins (enlarged veins) of the bilateral (both) lower extremities with pain, chronic kidney disease (kidneys are damaged and can't filter blood the way they should), right bundle branch block (delayed electrical signal in heart's right bundle branch), and waldenstrom macroglobulinemia (cancerous changes to the white blood cells). Review of a Minimum Data Set (MDS) assessment for Resident #102, with a reference date of 12/11/24, section M revealed the resident had no skin issues at the time of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-06 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake: MI00149223 Based on interview and record review, the facility failed to implement facility policy and procedure for reporting an incident of neglect (resident choking and subsequent death due to recieving wrong meal tray) to the State Agency in 1 of 1 resident (Resident #100) reviewed for neglect, resulting in the potential for continued violations going unreported or without thorough investigation. Findings include: Review of an admission Record revealed Resident #100 was a male with pertinent diagnoses which included paralysis on right dominant side, aphasia (loss of the ability to understand or express speech caused by brain damage, like with a stroke), cognitive communication deficit (progressive degenerative brain disorder resulting in difficulty with thinking and how someone uses language), dysphagia (damage to the brain responsible for production and comprehension of speech), need for assistance with personal care, intellectual disabilities, and cerebral infarction affecting right dominant side (blood flow to the brain is blocked, causing an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-07-25 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen resulting in the potential to spread food borne illness to all residents that consume food from the kitchen. Findings include: During the initial tour of the facility, starting at 9:40 AM 7/23/24, a tour of the walk in cooler found a container of breakfast sausage tightly covered with saran wrap that was warm to the touch. At this time a temperature of the sausage links was taken and found to be 109F. An interview with [NAME] QQ, at 9:55 AM on 7/23/24, found that the sausage links were pulled from the breakfast line about an hour ago and placed in the walk-in cooler. An interview with Assistant Kitchen Manager OO, at 10:08 AM on 7/23/24, found that staff log cooling on a sheet on the cabinet. A review of the Cooling Temperature Log dated 2024, found that on 5/2 and 6/11 cooling for sausage was logged. Both items were stated to start cooling at 9:00 AM and by 11:00 AM both items were logged above…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-25 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure resident dignity and rights to privacy were honored as reported by eight of nine residents during a confidential Resident Council meeting resulting in residents feeling frustrated and disrespected. Findings include: During a confidential Resident Council meeting on 7/25/2024 at 10:00 AM, eight of nine residents reported that they feel like their rights aren't respected and there is an ongoing issue related to privacy. One resident stated that she put a sign on her door so staff must knock when they enter her room and it was torn off the door and not replaced. Another resident said that his privacy isn't respected since staff walk into his room without knocking. Five of nine residents stated that on third shift, staff are often on their phones or tablets, have earbuds on and sometimes they will have conversations on the phone while in resident rooms. Review of the Resident Council minutes dated 5/22/2024 under the clinical department revealed (2 residents names omitted) said that people come in their rooms and don't…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-25 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to address and resolve concerns/ grievances reported in Resident Council Meetings as reported by seven of nine residents during a confidential Resident Council meeting resulting in unresolved concerns and unmet needs of residents. Findings include: During a confidential resident council meeting held on 7/25/2024 at 10:00 AM, seven of nine residents reported that concerns weren't getting resolved. They said sometimes management responds to grievances but there isn't a resolution. One resident said concerns such as showers, cold food and long call wait times have been brought up in Resident Council meetings and to various staff members and there still isn't a resolution. Another resident stated that the person in charge of grievances isn't doing a good job on follow up since they don't respond to concerns brought up. Review of the Resident Council minutes dated 1/23/2024 under the clinical department revealed (Resident name omitted) says he asks for something and is told to wait a sec (second). He says he has to keep asking as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-25 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide access to bath linens and maintain sanitary conditions for 2 (Resident #13 and Resident #18) of 14 residents sampled for home-like environment, and 7 of 9 residents during a confidential interview, resulting in feelings of frustration, potential delay in care due to limited supplies, and unsanitary conditions. Findings include: Resident #13 Review of an admission Record revealed Resident #13, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: multiple sclerosis (chronic disease that affect the central nervous system causing weakness, loss of coordination, numbness, pain), need for assistance with personal care, and generalized anxiety disorder. Review of a Minimum Data Set (MDS) assessment for Resident #13, with a reference date of 6/22/24 revealed a Brief Interview for Mental Status (BIMS) score of 14/15 which indicated Resident #13 was cognitively intact. Section GG of the MDS revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-25 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide routine showers for 4 (Resident #11, Resident #13, Resident #22, and Resident #35) of 6 residents reviewed for showers, and 7 of 9 residents who attended a confidential meeting, resulting in feelings of frustration, disappointment, and embarrassment about their personal appearance and overall, body cleanliness. Findings include: Review of Fundamentals of Nursing-E-Book (kindle Locations 50742-50744), [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME] Elsevier, Health Services. Kindle Edition revealed: Personal hygiene affects patients' comfort, safety, and well-being. Hygiene care includes cleaning and grooming activities that maintain personal body cleanliness and appearance. Personal hygiene activities such as taking a bath or shower . also promote comfort and relaxation, foster a positive self-image, promote healthy skin, and help prevent infection and disease. Resident #11 Review of an admission Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-25 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide adequate staff to meet resident needs for 6 (Resident #11, Resident #13, Resident #18, Resident #22, Resident #35 and Resident #12) of 14 residents sampled for sufficient staffing, and 7 of 9 resident who attended a confidential meeting. This deficient practice resulted in long call light wait times, lack of routine showers for dependent residents, limited resident supervision, staff burnout, and the potential for a decline in resident quality of life and/or quality of care. Findings include: Resident #11 Review of an admission Record revealed Resident #11, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: multiple sclerosis (chronic disease that affect the central nervous system causing weakness, loss of coordination, numbness, pain), paraplegia (paralysis of the lower body), and anxiety disorder. Review of a Minimum Data Set (MDS) assessment for Resident #11, with a reference date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-25 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide food at a palatable temperature to 9 of 9 residents interviewed during resident council and 2 of 2 resident (Resident #15 and Resident #27) reviewed for food palatability, resulting in the potential for decreased food consumption and potential nutritional decline. Findings include: During a tour of lunch service, at 11:38 AM on 7/23/24, an interview with [NAME] QQ found that hot food on the steam table should be around 165F to stay hot for residents. At 11:48 AM on 7/23/24, a test stray of the regular meal was plated for the surveyor and placed on the health center one cart. At 11:52 on 7/23/24, the cart and test tray made it to the floor of Health Center one. At 12:07 PM on 7/23/24, all trays were passed from the health center one cart and the surveyor brought the test tray back to the conference room. At this time the following temperatures were found, Pasta/Meat was 122F and the peas were 121F. A revisit to the kitchen, at 8:03…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-25 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to consistently provide a nourishing nighttime snack to eight of nine residents who attended a confidential Resident Council meeting resulted in the potential for residents to have more than 14 hours between a substantial evening meal and breakfast the following day, decreased oral intake, and the potential for weight loss. Findings include: During a confidential resident council meeting held on 7/25/2024 at 10:00 AM, eight of nine residents reported that they don't get snacks at bedtime and if they ask for it, they are often given only one choice. One resident stated that there weren't any healthy choices, the snacks are salty and not diabetic friendly and there weren't choices in what they get at night. Another resident said that she thinks staff is eating resident snacks. Review of the document Mealtimes revealed that breakfast is served 7:30-8:30 AM and dinner is from 5:30-6:30 PM. The time from the end of dinner to breakfast the next morning is approximately 13- 14 hours. Review of the Resident Council minutes dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-25 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure accurate advanced directive information was in place for 1 of 3 (Resident #21) residents reviewed for advanced directives (legal documents that allow a person to identify decisions about end-of-life care ahead of time), resulting in the potential for a resident's preferences for medical care to not be followed by the facility, or other healthcare providers. Findings include: Resident #21 Review of an admission Record revealed Resident #21 was originally admitted to the facility on [DATE] with pertinent diagnoses which included adult failure to thrive. Review of Resident #21's Code Status (a medical team that indicates what to do if resident experiences cardiac or respiratory arrest) in the electronic health record (EHR) revealed that resident was listed as full resuscitation. Review of Resident #21's Advance Directive dated [DATE] which was signed by Resident #21's guardian, indicated that Resident #21's end of life preference were for no person…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-25 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a Level II Preadmission Screening and Resident Review (PASARR) evaluation was completed for 1 (Resident #20) of 2 residents reviewed for PASARR Screening, resulting in the potential for unmet mental health and psychiatric care needs. Findings include: Resident #20 Review of an admission Record revealed Resident #20 was originally admitted to the facility on [DATE] with pertinent diagnoses which included schizoaffective disorder, depressive type, major depressive disorder, and anxiety disorder, and suicidal ideations. Review of Resident #20s Preadmission Screening (PAS) Annual Resident Review (ARR) Level I Screening dated 3/26/24 indicated the following: Questions 1-4 in section II were marked Yes: 1. Resident #20 had a current diagnosis of mental illness. 2. Resident #20 had received treatment for mental illness. 3. Resident #20 had routinely received one or more prescribed antipsychotic or antidepressant medications within the last 14 days. 4.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-25 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #27(R27) Review of the Face Sheet and Minimum Data Set (MDS) dated [DATE] revealed R27 admitted to the facility on [DATE] with diagnoses of End Stage Renal Disease, Type 2 diabetes, and depression. Brief Interview for Mental Status (BIMS) reflected a score of 10 out of 15 which indicated R27 was cognitively impaired (8-12 moderately impaired). During an interview on 7/24/2024 at 8:36 AM, R27 stated that he goes to dialysis 3 days a week and he thinks it is going okay. Review of R27's physician orders revealed the following orders related to his dialysis: hemodialysis 3 days a week on Mondays, Wednesdays, and Fridays, also orders state AV (atrioventricular) shunt site-monitor every shift for signs and symptoms of infection/bleeding, AV shunt site upper arm. Monitor for thrill and bruit every shift, call provider if absent. Review of R27's care plan revealed that there wasn't a nursing care plan for his dialysis status. During an interview on 7/24/2024 at 2:01 PM, Registered Dietitian (RD) W and RD X…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents received care in accordance with professional standards in 1 (Resident #35) of 1 residents reviewed for quality of care, resulting in Resident #35 having dysuria (pain with urination) for approximately 2 weeks, due to the facility mishandling the lab specimen resulting in a significant delay in the treatment of vulvovaginits (infection or inflammation of the vagina or vulva) and the potential for a decline in overall physical, mental and psychosocial well being. Findings include: Resident #35 Review of an admission Record revealed Resident #35 was originally admitted to the facility on [DATE] with pertinent diagnoses which included adult failure to thrive. Review of a Minimum Data Set (MDS) assessment for Resident #35, with a reference date of 6/14/24 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #35 was cognitively intact. Review of Resident #35's Orders revealed, . UA (urinalysis)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-25 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to reassess resident's preference for use of therapy-recommended positioning device for 1 (Resident #12) of 2 residents reviewed for positioning, resulting in the potential for decreased range of motion and related complications, skin breakdown, worsening of contractures (hardening of the muscles, tendons, and other tissues) and pain. Findings include: Resident #12 Review of an admission Record revealed Resident #12 was a female, with pertinent diagnoses which included: stiffness of right wrist, stiffness of left wrist, stiffness of right hand, stiffness of left hand, and acquired absence (amputation) of right toe. Review of a Minimum Data Set (MDS) assessment for Resident #12, with a reference date of 6/11/24 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #12 was cognitively intact. During an observation and interview on 7/23/24 at 10:19 AM, Resident #12 was in her room and was seated in her wheelchair. This surveyor noted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-25 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate supra-pubic catheter care for 1of 2 residents (Resident #22) reviewed for catheter care, resulting in the potential for urinary tract infection and complications related to occlusion of catheter tubing. Findings include: Review of an admission Record revealed Resident #22, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: tubulo-interstitial nephritis (inflammation of an area of the kidney), obstructive uropathy (condition that inhibits normal urine flow), unspecified hydronephrosis (excessive fluid in a kidney) and artificial openings of the urinary tract. Review of a Minimum Data Set (MDS) assessment for Resident #22, with a reference date of 5/23/24 revealed Section H of the MDS revealed Resident #22 had an indwelling urinary catheter. Review of a Care Plan for Resident #22, with a reference date of 12/18/23, revealed a focus/goal/interventions of: Focus: Resident has a need…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-25 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure adequate care for residents who received enteral nutrition (tube feeding) in 1 (Resident #21) of 2 residents reviewed for tube feeding, resulting in the potential for aspiration pneumonia and spoiled tube feeding. Findings include: Resident #21 Review of an admission Record revealed Resident #21 was originally admitted to the facility on [DATE] with pertinent diagnoses which included adult failure to thrive. Review of Resident #21's Orders revealed, Enteral Feed Order every shift related to dysphagia (difficulty swallowing) following cerebral infarction (stroke). Jevity (enteral feeding formula) 1.5 at 50 ml/hr continuous. Start date: 5/8/24. Review of Resident #21's Orders revealed, Head of bed elevated 30-45 degrees. Start date: 5/9/24. During an observation on 7/23/24 at 11:08 AM, Resident # 21 was lying in bed. It was noted that Resident #21's bed was not elevated to 30-45 degrees. Resident #21's tube feed was running at 50…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to obtain physician orders for use of oxygen for 1 of 1 resident (Resident #20) reviewed for respiratory care resulting in the potential for improper use, inaccurate settings, irregular cleaning, and respiratory infection. Findings include: Review of an admission Record revealed Resident #20 was originally admitted to the facility on [DATE] with pertinent diagnoses which included weakness. Review of Resident #20's Orders did not reveal orders for oxygen administration. Review of Resident #20's Care Plan did not reveal a care plan focus area related to oxygen use. During an observation on 7/23/24 at 12:55 PM, Resident #20 was in lying in her bed. Resident #20 was receiving oxygen via nasal cannula. The oxygen concentrator was noted to be running at 3 liters/minute. During an observation on 7/24/24 at 12:05 PM, Resident #20 was in lying in her bed. Resident #20 was receiving oxygen via nasal cannula. The oxygen concentrator was noted to be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-25 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure physician ordered laboratory diagnostic services were obtained and completed in a timely manner in 1 (Resident #35) of 1 residents reviewed for laboratory services, resulting in delayed treatment/intervention related to lab results, increased pain/discomfort, and impaired coordination of care. Findings include: Review of Resident #35's Orders revealed, . UA (urinalysis) w/reflex to C&S (culture and sensitivity) if appropriate. Start date: 7/12/24 . Review of Resident #35's electronic health record (EHR) did not reveal any notes related to the delayed results of Resident #35's urinalysis that was ordered on 7/12/24. During an interview on 7/23/24 at 1:18 PM, Resident #35 reported that she had been experiencing pain with urination for over two weeks. Resident #35 reported that the facility had taken a urine sample to check for a urinary tract infection on 7/12/24, but the facility did not get results from that urine sample. Resident #35 reported that she had learned on 7/19/24 that the facility never received the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-23 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement infection control practices to provide sanitary conditions for resident shared equipment, and implement Enhanced Barrier Precautions (EBP) for a residents with an MDRO (multi drug resistant organism) during care for 3 of 4 residents (Resident #103, #104, & #107) reviewed for infection control, urinary catheter care, wound dressing changes, resulting in the potential for the spread of infection, cross-contamination, and disease transmission for residents residing in the facility. Findings include: Resident #103 Review of an admission Record revealed Resident #103, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: history of stroke. Review of a Minimum Data Set (MDS) assessment for Resident #103, with a reference date of 3/21/24 revealed a Brief Interview for Mental Status (BIMS) score of 11/15 which indicated Resident #103 was mildly cognitively impaired. Review of Resident #103's Care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-23 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to respect residents private space for 3 of 6 residents (Resident #103, #107 & #111) reviewed for privacy/dignity,resulting in feelings of embarrassment and the potential for resulting in negative psychosocial outcomes. Findings include: Resident #103 Review of an admission Record revealed Resident #103, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: history of stroke. Review of a Minimum Data Set (MDS) assessment for Resident #103, with a reference date of 3/21/24 revealed a Brief Interview for Mental Status (BIMS) score of 11/15 which indicated Resident #103 was mildly cognitively impaired. In an observation on 4/18/24 at 11:00 AM., Certified Nurse Aide (CNA) U performed catheter care and pericare for Resident #103. During Resident #103's catheter care a staff (Lead CNA K) knocked once on the door, opened it quickly and wide open and said to CNA U there is (restaurant name omitted) lunch for us .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-23 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake: MI00143109 Based on observation, interview, and record review, the facility failed to accommodate a resident's right to make choices that were consistent with their plan of care for 3 of 7 residents (Residents #107, #104 & #111) reviewed for resident choices and preferences, resulting in the potential for residents not meeting their highest practicable level of well-being. Findings include: Resident #107 Review of an admission Record revealed Resident #107, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: lumbar fracture (lower back). Review of a Minimum Data Set (MDS) assessment for Resident #107, with a reference date of 2/15/24 revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated Resident #107 was cognitively intact. Further review of Resident #107's MDS-section Section GG - Functional Abilities and Goals revealed Resident #107 was coded as a #1 indicating 01. Dependent - Helper does ALL of the effort.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-23 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake: # MI00142857 Based on interview, and record review, the facility failed to prevent misappropriation of a residents' narcotic (controlled substances) medications for 1 of 5 residents (Resident #102) reviewed for misappropriation of property resulting in missing pain medication, and the potential for uncontrolled pain and discomfort. Findings include: Review of a Facility Reported Incident (FRI) investigation dated 2/15/24 revealed: Incident Summary On 1-31-24 at 1830 the narcotic count sheet for Oxycodone IR 15 mg had a change made to count from 19 to 14 tabs. 2 nurses signatures were present indicating 4 tabs were wasted Licensed Practical Nurse (LPN Z) stated that while dispensing medications she noted that the blister pack had torn open and 4 pills were loose in the pack. She (LPN Z) stated she removed the 4 pills from the package and placed them in a medication cup to destroy with another nurse so they would not get lost. (LPN Z) stated she was busy so she locked them in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2024-04-23 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intakes: #MI00143109 & MI00143578. Based on observation, interview and record review, the facility failed to provide palatable food for 3 of 5 residents (Resident's #102, #104 & #111) reviewed for food palatability, resulting in residents being dissatisfied with the quality, portion size, taste and temperature of their food and the potential weight loss. Findings include: During an observation/interview on 4/16/24 at 1:10 PM., noted the lunch carts in the 3 dining rooms. It was noted that many of the meal trays were observed to have approximately 50%-75% of the meal still on the plates. Certified Nurse Aide (CNA) U reported there have been a lot of issues with the kitchen and the staffing turnover in the dietary department. CNA U reported the residents complain about the food a lot, and don't eat some of the food items served. CNA U reported the residents complain that it is always the same thing, cold, and does not look or taste good. CNA U reported there was an alternative menu, but residents refuse to eat the same thing on that menu too, hamburgers,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-23 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake: #MI00143109 & MI00143578. Based on observation, interview, and record review the facility failed to maintain a safe, functional, and sanitary environment by not properly cleaning resident rooms, common areas, and commonly touched items for 2 residents (Resident #102 & #104) of 7 reviewed for homelike environment, resulting in strong odors in the facility, and an increased potential of infection, affecting residents in the facility. Findings include: Review of Resident Council Minutes from 1/3/24 through 3/19/24 revealed: Resident concerns (all resident names omitted) were as follows: 1/3/24: (residents) said that the dining tables are very dirty & its non-appetizing to eat at dirty tables. (resident) said he's noticed that the tables aren't routinely wiped down after each meal .housekeeping .(resident) mentions that her bed doesn't get cleaned under .Resident Council Minutes dated 2/20/24 Housekeeping: (resident same as 1/3/24) has asked month after month for her floor under her bed to be cleaned. She took me (activity staff) to her room to show me…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-18 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake MI00139838 and MI00139892. Based on interview and record review, the facility failed to provide sufficient nursing staff to meet the needs of 12 of 12 residents in the Pinewood unit on the evening of 11/27/2023 and early morning of 11/28/2023, resulting in 12 residents on Pinewood not being checked and changed every two hours, delayed care, and the potential for residents to not meet their highest practicable physical, mental, and psychosocial well-being. Findings include: In an interview on 12/13/2023 at 9:40 AM, Certified Nursing Assistant (CNA) M reported there was a night a few weeks ago there were only two aides working, CNA T and CNA N, and the residents on Pinewood were neglected all night. CNA M reported all the residents on Pinewood the following morning were wet and raw. CNA M reported CNA T and CNA N did not perform check and changes on Pinewood that evening. In an interview on 12/13/2023 at 12:45 PM, Scheduler CC reported 11/27/2023 was the evening the facility was short staffed and CNA M complained Pinewood residents did not receive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-18 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to 1) ensure proper hand hygiene, glove use, and handling of soiled linens during incontinence care and 2) ensure proper cleaning of shared medical equipment in between resident use for 2 residents (Resident #103 and #105) of 3 residents reviewed for infection control, resulting in the potential for cross-contamination, disease exposure, and the development and spread of infection to a vulnerable population. Findings include: Resident #103 Review of an admission Record revealed Resident #103 admitted to the facility on [DATE] with pertinent diagnoses which included congestive heart failure, cerebral infarction, and dementia. In an observation and interview on 12/12/2023 at 12:12 PM in Resident #103's room, Non-certified Aide O entered the room without performing hand hygiene and donned gloves prior to performing incontinence care. Non-certified Aide O removed Resident #103's brief and cleaned a large amount of stool from resident's perineum…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-18 · tag F0606 — failed to not employ staff found guilty of abuse — isolated
    Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to MI00140929. Based on interview and record review, the facility failed to ensure one staff (Former Kitchen Worker LL) received a timely background check and fingerprinting, resulting in the potential for abuse and neglect for all residents. Findings include: In an interview on 12/7/2023 at 3:52 PM, Dietary Aide GG reported the facility hired a kitchen worker with a history of criminal sexual conduct without performing finger printing and later fired the employee after finger printing was completed. Dietary Aide GG reported she was concerned for the safety of residents. In an interview on 12/11/2023 at 10:05 AM, Human Resources (HR) staff EE reported he was responsible for completing background checks and fingerprinting at the facility. HR staff EE reported ideally background checks and fingerprinting are completed before hire. HR staff EE reported Former Kitchen Worker LL was hired on 9/7/2023 and missed several appointments for fingerprinting. HR staff EE reported Former Kitchen Worker LL was terminated on 10/16/2023 after fingerprinting returned and he was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · D2023-12-18 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00139838. Based on interview and record review, the facility failed to notify the emergency contact of the transfer of 1 resident (Resident #101) out of 6 residents reviewed for notification of changes, resulting in family not being aware that Resident #101 had transferred to the local hospital. Findings include: Review of an admission Record revealed Resident #101 admitted to the facility on [DATE] with pertinent diagnoses which included acute pancreatitis with infected necrosis and diabetes mellitus. Further review revealed Family Member Y was listed as Resident #101's Emergency Contact #1. In a telephone interview on 12/12/2023 at 10:10 AM, Family Member Y reported he was not contacted by the facility when Resident #101 was sent to the hospital. Review of Resident #101's electronic medical record Progress Notes, Orders-Administration Note, dated 9/29/2023 at 4:02 PM, revealed Resident #101 was sent to the local hospital emergency department to verify placement of his drain.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-18 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to update a care plan to reflect current interventions for 1 resident, (Resident #109) of 13 residents reviewed for accuracy of care plans, resulting in the potential for staff to provide care that is inconsistent with the needs of the resident. Findings include: Review of an admission Record revealed Resident #109 admitted to the facility on [DATE] with pertinent diagnoses which included cerebral infarction, right sided weakness, and anemia. Review of a Minimum Data Set (MDS) assessment for Resident #109, with a reference date of 9/25/2023 revealed a Brief Interview for Mental Status (BIMS) score of 13, out of a total possible score of 15, which indicated Resident #109 was cognitively intact. Further review of same MDS assessment revealed Resident #109 required assistance with bed mobility. Review of a current risk for impaired skin integrity Care Plan intervention for Resident #109 on 12/13/2023 at 8:10 AM, with a revision date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-18 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00139838. Based on interview and record review, the facility failed to ensure accurate admission orders were written for one resident (Resident #101) of 13 residents reviewed for accuracy of physician's orders, resulting in the delay of treatment and the potential for residents to not meet their highest practicable physical, mental, and psychosocial well-being. Findings include: Review of an admission Record revealed Resident #101 admitted to the facility on [DATE] with pertinent diagnoses which included acute pancreatitis with infected necrosis and diabetes mellitus. Review of local hospital documentation dated 9/20/2023 revealed Resident #101 was discharged from the local hospital to the facility on 9/20/2023 with physicians orders for blood glucose testing 3 times a day, amoxicillin-clavulanate 875-125 mg (antibiotic) twice a day, insulin lispro (short acting insulin) with meals, blood glucose checks three times a day, and orders to clean drain site with soap and water,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2023-12-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00139838. Based on interview and record review, the facility failed to 1) provide drain care, 2) administer medications, and 3) perform blood glucose monitoring according to physician's orders for 1 resident (Resident #101) of 4 residents reviewed for quality of care, resulting in lack of treatment, monitoring, and care and the potential for residents to not meet their highest practicable physical, mental, and psychosocial well-being. Findings include: Review of an admission Record revealed Resident #101 admitted to the facility on [DATE] with pertinent diagnoses which included acute pancreatitis with infected necrosis and diabetes mellitus. Review of local hospital documentation dated 9/20/2023 revealed Resident #101 was discharged from the local hospital to the facility on 9/20/2023 with physicians orders for blood glucose testing 3 times a day, amoxicillin-clavulanate 875-125 mg (antibiotic) twice a day, insulin lispro (short acting insulin) with meals, insulin glargine…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to 1) implement preventative pressure ulcer interventions consistent with professional standards of practice and 2) perform a skin assessment upon readmission from the local hospital for 1 resident (Resident #103) of 3 residents reviewed for pressure ulcer prevention and treatment, resulting in the potential for skin breakdown and overall deterioration in health status. Findings include: Review of an admission Record revealed Resident #103 admitted to the facility on [DATE] with pertinent diagnoses which included congestive heart failure, cerebral infarction, and dementia. Review of a Minimum Data Set (MDS) assessment for Resident #103, with a reference date of 9/21/2023 revealed a Brief Interview for Mental Status (BIMS) score of 4, out of a total possible score of 15, which indicated Resident #103 was severely cognitively impaired. Further review of same MDS assessment revealed Resident #103 required assistance with bed mobility. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-18 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain an accurate health record for 1 resident (Resident #101) of 13 residents reviewed for accuracy of medical records, resulting in unclear documentation and the potential for miscommunication and an unclear picture of the resident's health care status. Findings include: Review of an admission Record revealed Resident #101 admitted to the facility on [DATE] with pertinent diagnoses which included acute pancreatitis with infected necrosis and diabetes mellitus. Review of Resident #101's September 2023 Medication Administration Record (MAR) revealed an order to inject Humalog (short acting insulin) 3 times a day per sliding scale and notify the physician if the blood glucose level was over 500. Review of Resident #101's blood sugar documentation revealed a blood sugar level of 520 at 4:05 PM on 9/26/2023, measured by Registered Nurse (RN) D. Review of Resident #101's electronic medical record and progress notes dated 9/26/2023 did not reveal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-06-14 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure proper datemarking and discarding of potentially hazardous foods. These conditions resulted in an increased risk of contaminated foods and an increased risk of food borne illness that affected 49 residents who consume food from the kitchen. Findings Include: 1. During a tour of the kitchen, starting at 7:34 AM on 6/12/23, it was observed that some items were not dated or were held in the walk-in cooler past their discard dates. These items were a pan of lasagna dated 6/1 to 6/7, a large bowl of lasagna sauce dated 6/1 to 6/7, a container of hot dogs not dated, a container of chicken salad not dated, and a tray of 21 nutritional shakes not dated. A review of the manufacture directions on the shakes state the shakes can be held for up to 14 days from thaw. An interview with Dietary Manager SS, at 8:27 AM on 6/12/23, found that the nutritional shakes are normally tracked with a label on the tray, but one was not there. At this time, a further review of the walk-in cooler found a box of peeled and sliced…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #'s MI00136297, MI00135104, MI00135459, and MI00137661. Based on observation, interview and record review, the facility failed to ensure assistance with Activities for Daily Living (ADL) care (showers, incontinence care, eating) was consistently provided for 4 residents (Resident #14, #16, #27 and #44) of 9 residents reviewed for ADL care, resulting in the potential for avoidable negative physical and psychosocial outcomes for residents who are dependent on staff for assistance. Findings include: Resident #14 Review of an admission Record revealed Resident #14 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: spastic quadriplegic cerebral palsy (paralysis of both arms and both legs, with muscle stiffness). Review of a Minimum Data Set (MDS) assessment for Resident #14, with a reference date of 5/22/23 revealed a Brief Interview for Mental Status (BIMS) score of 99, which indicated Resident #14 was cognitively impaired. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to 1) secure resident medications and 2) discard expired medication, resulting in unsecured medication and the potential for decreased efficacy of medications and the exacerbation of resident medical conditions. Findings include: Unsecured Medication In an observation on [DATE] at 9:03 AM, Registered Nurse (RN) I left the Birchwood Hall medication cart unlocked and unsecured for approximately two minutes while she walked out of sight of the cart. In an observation on [DATE] at 9:22 AM, RN I left the Birchwood Hall medication cart unlocked and unsecured for approximately 10 minutes while passing medication in a resident room, out of sight of the cart. In an interview on [DATE] at 9:35 AM, RN I reported the medication cart should be locked any time she steps away from the cart. Medication Storage In an observation and interview on [DATE] at 8:21 AM during a tour of the Ridgewood Hall medication cart, a bottle of 500 mg oyster shell calcium was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to 1) ensure appropriate hand hygiene and glove use during incontinence care for 3 residents (Resident #21, #20, and #2) of 6 residents reviewed for incontinence care, 2) ensure appropriate infection control during tube feeding for 1 resident (Resident #43) of 1 resident reviewed for tube feeding, and 3) ensure appropriate hand hygiene during medication administration, resulting in the increased potential for the development and transmission of communicable diseases and infection in a vulnerable population. Findings include: Resident #21 Review of a Minimum Data Set (MDS) assessment for Resident #21, with a reference date of 5/22/2023 revealed a Brief Interview for Mental Status (BIMS) score of 9, out of a total possible score of 15, which indicated Resident #21 was moderately cognitively impaired. Further review of same MDS assessment revealed Resident #21 required assistance with toilet use and personal hygiene. In an observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure activities of daily living (ADL) cares were provided per resident preference for 1 (Residents #6) of 19 residents reviewed for resident preferences, resulting in the potential for overall decline in sense of physical, mental, and psychosocial well-being. Findings include: Review of an admission Record revealed Resident #6 was originally admitted to the facility on [DATE]. Review of a Minimum Data Set (MDS) assessment for Resident #6, with a reference date of 3/31/23 revealed a Brief Interview for Mental Status (BIMS) score of 11, out of a total possible score of 15, which indicated Resident #6 was cognitively impaired. Review of the Functional Status revealed that Resident #6 required extensive assistance of 2 people with bed mobility. Review of Preferences for customary routine and activities indicated that choosing between bed bath or shower was somewhat important to Resident #6. Review of Resident #6's Care Plan revealed, .needs…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to update advance directive status in the electronic health record of one resident (Resident #33) of 3 residents reviewed for advance directives, resulting in the potential for end of life choices not being honored. Findings include: Resident #33 Review of an admission Record revealed Resident #33 admitted to the facility on [DATE] with pertinent diagnoses which included cognitive deficit following stroke and vascular dementia. Further review revealed the resident to be full code status. Review of a Minimum Data Set (MDS) assessment for Resident #33, with a reference date of 5/7/2023 revealed a Brief Interview for Mental Status (BIMS) score of 3, out of a total possible score of 15, which indicated Resident #33 was severely cognitively impaired. Review of Resident #33's active Physician's Orders on 6/12/2023 at 3:02 PM revealed Resident #33 was full code. Review of Resident #33's Limited Treatment Worksheet, dated 1/21/2021, revealed Resident #33's legal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-14 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure privacy for 1 resident (Resident #44) of 1 resident reviewed for privacy during bathing care, resulting in frustration and dissatisfaction with care. Resident #44 Review of an admission Record revealed Resident #44, was originally admitted to the facility on [DATE] with pertinent diagnoses which included post-traumatic stress disorder (PTSD), depression, and anxiety disorder. Review of a Minimum Data Set (MDS) assessment for Resident #44, with a reference date of 3/23/23 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #44 was cognitively intact. In a care observation on 6/14/23 at 10:40 AM, Certified Nursing Assistant (CNA) D and CNA K were assisting Resident #44 with a bed bath. As CNA D and CNA K started bed bath care on Resident #44, it was noted that the window blinds in Resident #44's room were completely open. A sidewalk was approximately 10 feet from window with view of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement a comprehensive, person-centered diabetic care plan for 1 Resident (Resident #4) of 1 Resident reviewed for care planning, resulting in a potential for unmet care needs. Resident #4 Review of Resident #4's admission Record revealed Resident #4, was originally admitted to the facility on [DATE] with pertinent diagnoses which included type 2 diabetes and cognitive communication deficit. Review of a Minimum Data Set (MDS) assessment for Resident #4, with a reference date of 2/10/23 revealed a Brief Interview for Mental Status (BIMS) score of 2/15 which indicated Resident #4 was severely cognitively impaired. Review of Resident #4's Care Plan did not reveal a care plan focus for Resident #4's diagnosis of diabetes. During an interview on 6/14/23 at 4:24 PM, Director of Nursing (DON) B' reported that she was unable to find any goals or interventions in Resident #4's care plan related to Resident #4's diabetes diagnosis. DON B reported…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow professional standards for medication administration for 2 (Resident #16, Resident #20) out of 7 residents reviewed for medication administration, from a total sample of 19 residents, resulting in the potential for worsening of health conditions and mismanagement of medications. Findings Include: Resident #16 Review of an admission Record revealed Resident #16 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: Alzheimer's disease. Review of a Minimum Data Set (MDS) assessment for Resident #16, with a reference date of 6/6/23 revealed a Brief Interview for Mental Status (BIMS) score of 3, which indicated Resident #16 was cognitively impaired. During an observation on 06/13/23 at 01:51 PM in Resident #16's room, CNA D assisted Resident #16 with her pants and to change her incontinence brief. During the incontinence care, CNA D found oral medication on the bed underneath Resident #16. There…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00137590. Based on observation, interview and record review the facility failed to ensure residents received care in accordance with treatment orders for non-pressure wounds for 1 of 19 residents (Resident #20) reviewed for quality of care, resulting in the potential for infection and the worsening of medical conditions. Resident #20 Review of an admission Record revealed Resident #20 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: Bullous Pemphigoid (skin blistering condition). Review of a Minimum Data Set (MDS) assessment for Resident #20, with a reference date of 3/14/23 revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated Resident #20 was cognitively intact. Review of Resident #20's Care Plan revealed, .potential impairment to skin integrity related to Bullous Pemphigoid. Open blisters on right upper dorsal thigh and right interior thigh. Revision: 5/5/23. Interventions: Keep skin clean and dry…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #'s MI00136297 and MI00137590. Based on observation, interviews, and record review, the facility failed to ensure interventions were in place to prevent the development or worsening of pressure ulcers for 3 residents (Resident #14, #20 and #6), of 6 residents reviewed for pressure ulcers, resulting in the potential for development of avoidable and/or worsening pressure ulcers. Findings include: Resident #14 Review of an admission Record revealed Resident #14 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: spastic quadriplegic cerebral palsy (paralysis of both arms and both legs, with muscle stiffness). Review of a Minimum Data Set (MDS) assessment for Resident #14, with a reference date of 5/22/23 revealed a Brief Interview for Mental Status (BIMS) score of 99, which indicated Resident #14 was cognitively impaired. Review of the Functional Status revealed that Resident #14 required extensive assistance of 2 people for bed mobility,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure range of motion services for 1 resident (Resident #12) of 2 residents reviewed for limited range of motion, resulting in the potential for decreased range of motion and residents to not meet their highest practicable physical, mental, and psychosocial well-being. Findings include: Resident #12 Review of an admission Record revealed Resident #12 admitted to the facility on [DATE] with pertinent diagnoses which included multiple sclerosis and paraplegia (paralysis of the legs). Review of a Minimum Data Set (MDS) assessment for Resident #12, with a reference date of 3/28/2023 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #12 was cognitively intact. Further review of same MDS assessment revealed Resident #12 required assistance with bed mobility. Review of a current activities of daily living Care Plan intervention for Resident #12, with a revision date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide adequate safety measures to ensure resident safety in 2 residents (R150 and R151) of 19 residents reviewed for accidents and hazards, resulting in the potential for accidents and/or injuries. Findings include: R150 According R150's admission Record she had admitted to the facility on [DATE] and did not have a Minimum Data Set evaluation completed. During observations and interviews R150 was able to communicate with clear speech and understanding. During an observation and interview on 6/14/2023 at 11:10 AM, R150 was in her bathroom sitting in a wheelchair. Resident stated, I am waiting for someone to help me on the toilet. I have to use the bathroom. I just got done with therapy. They left me here. A staff person said they would come help me to the toilet, but no one has come back. R150 initiated her bathroom call light at 11:12 AM. Licensed Practical Nurse (LPN) G was in the common area with view of the call light over R150's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide supplemental oxygen therapy according to physician's orders, the plan of care and professional standards for 1 resident (Resident #6) of 1 resident reviewed for oxygen use, resulting in the potential for hypoxemia (low oxygen in the blood). Findings include: Review of an admission Record revealed Resident #6 was originally admitted to the facility on [DATE] with pertinent diagnoses: asthma, heart failure, and sleep apnea (stop breathing during sleep). Review of a Minimum Data Set (MDS) assessment for Resident #6, with a reference date of 3/31/23 revealed a Brief Interview for Mental Status (BIMS) score of 11, out of a total possible score of 15, which indicated Resident #6 was cognitively impaired. Review of Special Treatments indicated the resident used Oxygen. During an observation on 06/12/23 at 02:50 PM, Resident #6 was in bed with the HOB (head of bed) 90 degrees and oxygen running via nasal cannula (delivers oxygen through…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0742 — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop a trauma informed care plan for 1 (Resident #44) of 1 resident reviewed for trauma informed care, resulting in the potential for exposure to trauma triggers and re-traumatization. Findings include: Resident #44 Review of an admission Record revealed Resident #44, was originally admitted to the facility on [DATE] with pertinent diagnoses which included post- traumatic stress disorder (PTSD), depression, and anxiety disorder. Review of a Minimum Data Set (MDS) assessment for Resident #44, with a reference date of 3/23/23 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #44 was cognitively intact. Review of Resident #44's Care Plan did not reveal a focused care plan goal that addressed Resident #44's PTSD diagnosis. Review of Resident #44's Initial Social Services History Assessment revealed, . Section H. Trauma Informed Care. 1. Does resident have a diagnosis of Post-Traumatic Stress…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an as needed psychotropic medication was not prescribed for longer than 14 days for one resident (R5) of three residents reviewed for unnecessary medications, resulting in the potential for unnecessary psychotropic medications ad adverse reactions. Findings include: According to the Minimum Data Set (MDS) dated [DATE], R5 scored 5/15 (severely cognitively impaired) on his BIMS (Brief Interview Mental Status). Section N: Medications reported R5 received antipsychotics were received on a routine basis with diagnoses that included generalized anxiety disorder. Review of R5's Order Summary reported on 5/19/2023 Lorazepam tablet 0.5 mg give 1 tablet by mouth every 8 hours as needed for gad (generalize anxiety disorder). It was noted 6/2/2023 was 14-days from order date with no new orders for the PRN Lorazepam 0.5 mg tablet. Review of R5's Medication Administration Record/Treatment Administration Record (MAR TAR) June 1, 2023 - June 30, 2023, reported…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-14 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent a significant medication error in 1 (Resident #4) of 5 residents reviewed for medication errors, resulting in Resident #4 receiving insulin (medication that controls blood sugar levels) at a greater frequency than ordered. Findings include: Resident #4 Review of Resident #4's admission Record revealed Resident #4, was originally admitted to the facility on [DATE] with pertinent diagnoses which included type 2 diabetes and cognitive communication deficit. Review of a Minimum Data Set (MDS) assessment for Resident #4, with a reference date of 2/10/23 revealed a Brief Interview for Mental Status (BIMS) score of 2/15 which indicated Resident #4 was severely cognitively impaired. Review of Resident #4's admission Record indicated that Resident #4 was admitted to the hospital on [DATE] and discharged on 4/5/23. Review of Resident #4's Hospital Record revealed, Trulicity (Insulin) 0.75 MG/0.5 ML Injection. Inject 0.75 mg under the skin every Saturday.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain accurate medical records for 2 out of 19 residents (Resident #14 and #16) reviewed for medical records, resulting in inaccurate medical records and the potential for facility staff and providers to have inaccurate information related to the resident's nutritional status. Findings include: Resident #14 Review of an admission Record revealed Resident #14 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: spastic quadriplegic cerebral palsy (paralysis of both arms and both legs, with muscle stiffness). Review of a Minimum Data Set (MDS) assessment for Resident #14, with a reference date of 5/22/23 revealed a Brief Interview for Mental Status (BIMS) score of 99, which indicated Resident #14 was cognitively impaired. Review of the Functional Status revealed that Resident #14 required extensive assistance of 1 person for eating. During an observation on 06/13/23 at 09:06 AM, Resident #14 was in a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$82,503 in federal fines across 4 penalties.

  • $24,845 — penalty dated 2026-01-29
  • $17,345 — penalty dated 2025-01-06
  • $25,795 — penalty dated 2025-01-06
  • $14,518 — penalty dated 2023-08-29

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to MEDILODGE — 53 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 53.1-2.1 vs chain
Health inspection 1 of 52.7-1.7 vs chain
Staffing 3 of 53.7-0.7 vs chain
Quality measures 4 of 54.0≈ chain avg
The other 52 homes this chain runs (chain average 3.1★, per CMS)
1 of 5Medilodge of FarmingtonFarmington, MI 1 of 5Medilodge of Grand BlancGrand Blanc, MI 1 of 5Medilodge of HowellHowell, MI 1 of 5Medilodge of MarshallMarshall, MI 1 of 5Medilodge of Montrose IncMontrose, MI 1 of 5Medilodge of MunisingMunising, MI 1 of 5Medilodge of Sault Ste. MarieSault Ste. Marie, MI 1 of 5Medilodge of SouthfieldSouthfield, MI 1 of 5Medilodge of WestwoodKalamazoo, MI 2 of 5Medilodge at the ShoreGrand Haven, MI 2 of 5Medilodge of Capital AreaLansing, MI 2 of 5Medilodge of CheboyganCheboygan, MI 2 of 5Medilodge of East LansingEast Lansing, MI 2 of 5Medilodge of FrankenmuthFrankenmuth, MI 2 of 5Medilodge of GTCTraverse City, MI 2 of 5Medilodge of KalamazooKalamazoo, MI 2 of 5Medilodge of LudingtonLudington, MI 2 of 5Medilodge of St. ClairEast China, MI 2 of 5Medilodge of Sterling HeightsSterling Heights, MI 2 of 5Medilodge of West BloomfieldWest Bloomfield, MI 3 of 5Medilodge of Campus AreaEast Lansing, MI 3 of 5Medilodge of HillmanHillman, MI 3 of 5Medilodge of LivingstonHowell, MI 3 of 5Medilodge of LivoniaLivonia, MI 3 of 5Medilodge of Mt. PleasantMt. Pleasant, MI 3 of 5Medilodge of PortagePortage, MI 3 of 5Medilodge of ShorelineSterling Heights, MI 3 of 5Medilodge of Tawas CityTawas City, MI 3 of 5Medilodge of TaylorTaylor, MI 3 of 5Medilodge of ZeelandZeeland, MI 3 of 5The Lodge at TaylorTaylor, MI 4 of 5Medilodge of GaylordGaylord, MI 4 of 5Medilodge of HollandHolland, MI 4 of 5Medilodge of LansingLansing, MI 4 of 5Medilodge of LeelanauSuttons Bay, MI 4 of 5Medilodge of MilfordMilford, MI 4 of 5Medilodge of OkemosOkemos, MI 4 of 5Medilodge of RichmondRichmond, MI 4 of 5Medilodge of Traverse CityTraverse City, MI 5 of 5Medilodge of AlpenaAlpena, MI

Showing 40 of 52; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
GRAND RAPIDS HOLDCO LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 09/01/2022
B&Y HEALTHCARE S CORPOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2022
B&Y TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2022
CODY HEALTHCARE S CORPOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2022
CRAIG FLASHNER 2007 TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2022
NORCROSS, ROBERTIndividualCONTRACTED MANAGING EMPLOYEEsince 09/01/2022
ROGERS, STACEYIndividualCONTRACTED MANAGING EMPLOYEEsince 09/01/2022
KIRK, KRISTINEIndividualW-2 MANAGING EMPLOYEEsince 09/01/2022
FLASHNER, CRAIGIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 09/01/2022
PERLSTEIN, YITZCHOKIndividualCORPORATE DIRECTORsince 09/01/2022
CENTURY HEALTHCARE MANAGEMENT LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 09/01/2022
PRESTIGE ADMINISTRATIVE SERVICES, LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 09/01/2022

CMS files one row per role, so the 13 rows in the source record cover these 12 parties — each is shown once here with every role it holds. Nothing is omitted.

7 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.9M
Net patient revenuemost recent cost report
-14.1%
Operating marginrevenue minus expenses
$674K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 26%Medicare 3%Other / private 71%

This home reported $674K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$261per resident / day
operating cost
$7,920per month
≈ monthly operating cost
$228per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235038. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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